Scenarios; Meter Withdrawal - Pitney Bowes DM300c Service Manual

4 • Troubleshooting/Diagnostics
4.5 Meter
Withdrawal
4-42

Scenarios

For a meter withdrawal, the customer or the service representative must
transfer the remaining balance of postage from the machine into the custom-
er's Postage By Phone® (PbP) Account. Normally this is done if the customer
is no longer going to use the machine or if the machine fails to operate prop-
erly and cannot be repaired in the field.
There are two possible scenarios that determine how to return equipment:
1. Customer does not own the mail machine. Entire system needs to
be returned (also for QAR)
There will be at least three SMS Activity's, one for the Meter (G900/
G905), one for the mail machine base (3C00/ 4C00) and one for the
Subscription (G9SS). There may also be activities for any peripherals
such as the scale (example MP9G).
If this is a one-for-one replacement, return the replaced machine using
the box the new machine came in.
NOTE: For QAR on DM475, return just the printer/base module as
would returning a DM300c.
If this is not a one-for-one replacement, the following Box-It sales kit
should be ordered:
• DM300c - 3C00104
• DM400c - 4C00104
2. Customer owns the mail machine but has cancelled their PbP Ac-
count. Only the meter needs to be returned.
There will be at least two SMS Activity's, one for the Meter (G900/
G905) and one for the Subscription (G9SS). There may also be ac-
tivities for any peripherals such as the scale (example MP9G). There
should be no SMS activity for the mail machine base (3C00/ 4C00).
Order the G900 Meter Return Kit# 3C00105. Perform the following pro-
cedure.
IMPORTANT: This kit is to be used only for the small number of cus-
tomers that own the 3C00/4C00 Base, have cancelled their Postage By
®
Phone account, and will be keeping their base. The G900/G905 iButton
PSD is a rented item and must be returned to Pitney Bowes Meter Re-
turns as per USPS Postage Meter requirements.
Follow the procedures on the subsequent pages.
DM300c/DM400c/DM475 Service Manual (SV61801 Rev. D)