Pitney Bowes DM300c Operator's Manual
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Pitney Bowes DM300c Operator's Manual

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Digital Mailing System
DM300c, DM400c
Operator Guide
Canada English Version

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Summary of Contents for Pitney Bowes DM300c

  • Page 1 Digital Mailing System DM300c, DM400c Operator Guide Canada English Version...
  • Page 2 E-Z Seal and Postage By Phone are trademarks or registered trademarks of Pitney Bowes Inc. ENERGY STAR is a registered trademark of the United States Environmental Protection Agency.
  • Page 3 FCC Part 15 Compliance NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against interference in a residential installation.
  • Page 4 If trouble is experienced with this equipment (3C00, 4C00 mailing machine), please contact Pitney Bowes, One Elmcroft Rd., Stamford, CT at 1-800-522- 0020 for repair or warranty information. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.

  • Page 5: Table Of Contents

    Other Sources of Information ..........1-6 Getting Help ............... 1-6 Important Safety Notes ............1-6 Important Telephone Safety Instructions ......1-8 2 • Getting to Know Your System Machine Features–Front (DM300c) ........2-2 Machine Features–Front (DM400c) ........2-4 Control Panel ..............2-6 Machine Features—Rear ..........2-8 3 • Running Mail Before You Begin ...............
  • Page 6 4 • Printing Options Printing Options ..............4-2 Bypass Printing and Seal the Envelope Only ....4-3 DM300c Only ............. 4-3 DM400c Only ............. 4-4 Printing the Date and Time or an Ad on Incoming Mail ..4-4 Setting or Advancing the Date on the Machine ....4-5 Printing an Envelope Advertisement ........4-6...
  • Page 7 Table of Contents Managing Custom Presets ..........5-4 Viewing a Custom Preset .......... 5-4 Editing a Custom Preset Name ........5-5 Overwriting a Custom Preset ........5-5 Deleting a Custom Preset .......... 5-6 6 • Adding Postage/Connecting to the Data Centre A Word About Adding Postage ..........6-2 Connecting Your System to an Analog Phone Line ...6-2 Checking Funds (Postage) Availability in Machine ....6-2...
  • Page 8 Table of Contents 8 • Reports Overview of Reports ............8-2 Last 5 Refills Report ........... 8-3 Funds Report ............. 8-3 Single Accounts Report ..........8-3 Multi-Account Summary Report ......... 8-3 Account List Report ............ 8-4 System Setup Report ..........8-4 Error Report ...............
  • Page 9 Replacing the Ink Cartridge ..........11-5 Replacing the Print Head ..........11-8 Filling the Moistener (DM400c Only) ......11-10 Filling the Moistener (DM300c Only) ......11-11 Maintaining the Moistener ..........11-12 Cleaning the Stripper Blade and Brush Assembly (DM400c) ..............11-12 Cleaning the Shield and Wick (DM400c) ....11-13...
  • Page 10 Table of Contents Equipment Specifications ..........A-1 IntelliLink Feature Settings ..........A-1 ® Material Specifications ............A-2 Glossary ................B-1 Index ...................I-1 SV61991 Rev. A...

  • Page 11: Contact Information List

    Contact Information List DM300c DM400c Canada Contacts Product Name - DM300c or DM400c Model Name - 3C00 or 4C00 Go to www.pitneybowes.ca to: • View frequently asked questions (FAQs), • Order PB supplies and accessories, • Place requests for service, •...
  • Page 12 Replacing the Ink Cartridge ..........11-5 Replacing the Print Head ..........11-8 Filling the Moistener (DM400c Only) ......11-10 Filling the Moistener (DM300c Only) ......11-11 Maintaining the Moistener ..........11-12 Cleaning the Stripper Blade and Brush Assembly (DM400c) ..............11-12 Cleaning the Shield and Wick (DM400c) ....11-13...
  • Page 13 Table of Contents Equipment Specifications ..........A-1 IntelliLink Feature Settings ..........A-1 ® Material Specifications ............A-2 Glossary ................B-1 Index ...................I-1 SV61991 Rev. A...
  • Page 14 Contact Information List Postage By Phone® To contact Postage By Phone , call 1.800.387.4660. ® Pitney Bowes Supplies To order genuine Pitney Bowes supplies, call the Supply Line 1.800.672.6937 or visit us online at www.pitneybowes.ca. SV61991 Rev. A...

  • Page 15: Introduction

    1 • Introduction DM300c DM400c This chapter lists the key features of your mailing system, tells you what's in this guide, and presents important safety information. About Your Digital Mailing System........1-2 What is IntelliLink ..............1-3 ® Postal Requirements ............1-4 What's in this Guide ............1-5 Other Sources of Information ..........1-6...

  • Page 16: About Your Digital Mailing System

    1 • Introduction About Your Digital Mailing System Your digital mailing system's advanced features include: • Space-saving, compact footprint • ENERGY STAR compliant design lowers operating costs and ® helps preserve the environment • Large, easy-to-read display shows system status and prompts you through setup operations •...

  • Page 17: What Is Intellilink

    1 • Introduction What is IntelliLink ® IntelliLink provides you with a digital gateway to an entire suite of ® services and information to help you move your mail more efficiently and enhance your business performance. It allows you to: Add Features On Demand You can easily download envelope ads and optional product enhancements such as departmental accounting.

  • Page 18: Postal Requirements

    1 • Introduction Postal Requirements The postage meter on your mailing system is a Postal Security Device (PSD) approved by the Canada Post Corporation to secure funds. Since it is licensed by the Canada Post Corporation, you must follow a few basic requirements.

  • Page 19: What's In This Guide

    Custom Presets feature for saving commonly-used settings on your machine. Chapter 6, Adding Postage/Connecting to Data Centre explains how to add postage funds to your system using Pitney Bowes' Postage By Phone service and connecting to the Pitney Bowes Data Centre.

  • Page 20: Other Sources Of Information

    1 • Introduction Other Sources of Information Refer to the Quick Reference Guide and Quick Install guide provided with your system for frequently used procedures and installation instructions. Getting Help As you use your mailing system, there may be times when you need help to solve a specific problem, or you may want additional information about mailing system operation.

  • Page 21: Important Safety Notes

    • To prevent overheating, do not cover the vent openings. • Use only Pitney Bowes ink, tape strips, and cleaners. Call the Pitney Bowes Supply Line to place orders. If you need Material Safety Data Sheets on the supplies for OSHA requirements, please contact your local Pitney Bowes branch.

  • Page 22: Important Telephone Safety Instructions

    1 • Introduction Important Telephone Safety Instructions The machine connects directly to analog telephone lines. For your protection, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons. These safety precautions include: CAUTION: To reduce the risk of fire, use only 26 AWG telecommunication line cord supplied with the machine.

  • Page 23: Getting To Know Your System

    2 • Getting to Know Your System DM300c DM400c In this chapter you'll find out where everything is and what it does. Machine Features–Front (DM300c)........2-2 Machine Features–Front (DM400c)........2-4 Control Panel ..............2-6 Machine Features—Rear ...........2-8 SV61991 Rev. A...

  • Page 24: Machine Features-Front (Dm300C)

    2 • Getting to Know Your System Machine Features–Front (DM300c) (shown with weighing platform and moistener) SV61991 Rev. A...
  • Page 25 2 • Getting to Know Your System 1. Control Panel—allows you to enter and setup information on your machine. 2. Tape Feeder—holds and feeds tapes for printing. 3. LED—lights green when your system is on; lights orange when your system is in “sleep” mode. 4.

  • Page 26: Machine Features-Front (Dm400C)

    2 • Getting to Know Your System Machine Features–Front (DM400c) SV61991 Rev. A...
  • Page 27 2 • Getting to Know Your System 1. Feeder Access Cover—open this cover to access the moistener bottle. 2. Seal/No Seal Lever—allows you to turn envelope sealing on and off. 3. LED—lights green when your system is on; lights orange when your system is in "sleep"...

  • Page 28: Control Panel

    2 • Getting to Know Your System Control Panel ® ® Back Enter Home Normal Custom Tape Preset Refill Menu Presets Weigh/Rate Postage Funds Start Stop Shift Back space Symbol Space 1. Tape Key—allows you to print tape(s). 2. Lock/Power Key—Dual function. Prevents unauthorized use of your system if lock feature is setup and machine is in "sleep mode";...
  • Page 29 2 • Getting to Know Your System 8. Start and Stop Keys—allow you to start/stop the mailing system when running envelopes. 9. Feature Keys—allows you quick access to the most common features on the system. Pressing a Feature key takes you immediately to the top-level screen of the feature for that key.

  • Page 30: Machine Features-Rear

    2 • Getting to Know Your System Machine Features—Rear 1. Phone Jack—allows you to connect an analog phone line, such as one a Fax machine uses. The jack accepts a standard RJ-11 phone plug (supplied). When your system is connected to an analog phone line, you can add postage anytime by pressing Refill Postage and following the prompts.

  • Page 31: Running Mail

    3 • Running Mail DM300c DM400c This chapter explains how to run mail, your printing options, and using the weighing platform. Before You Begin ..............3-3 Checklist ................3-3 The Ready Screen..............3-3 Applying Postage and Running Mail........3-4 Selecting a Class or Special Service ........3-5 Before Selecting or Changing a Class ......3-5...
  • Page 32 3 • Running Mail Processing a Parcel Without Using the Optional Parcel Rate Module .......3-12 Printing Digital Indicia on Tapes .........3-13 Adding Postage to Correct a Mail Piece ....3-14 Correcting a Date on a Mail Piece ......3-15 Printing a Statement of Mailing or Manifest Payment ............3-16 Test Print / Zero Dollar Indicia ..........3-17 Using Presets ..............3-17...

  • Page 33: Before You Begin

    3 • Running Mail Before You Begin Before you run mail on your system, review the Checklist, Home Screen, and Applying Postage sections below and on the next page. Checklist • Make sure your mailing system is plugged into a properly grounded, 110 VAC receptacle.

  • Page 34: Applying Postage And Running Mail

    Applying Postage and Running Mail You can select several different modes for applying postage or running mail on your DM300C or DM400C system. Refer to the appropriate procedure listed here. 1. Applying Postage 2. Printing Postage on an Envelope.

  • Page 35: Selecting A Class Or Special Service

    3 • Running Mail Selecting a Class or Special Service Selecting a class is a required action in order to generate the appropriate rate for your mail piece. The procedure for setting a class special service or carrier depends on whether you enter the weight of the mail manually or use the interfaced scale to weigh your mail piece.

  • Page 36: Applying Postage

    3 • Running Mail Applying Postage Processing Lettermail Using the Integrated Weigh Platform 1. If you have the optional accounting feature, from the home screen select Account and choose an account. 2. Weigh Mail Piece – Place mail piece on the integrated weigh platform.

  • Page 37: Processing Lettermail Using Manual Weight Entry

    3 • Running Mail Processing Lettermail Using Manual Weight Entry 1. If you have the optional accounting feature, from the home screen select Account and choose an account. 2. At Ready screen on the IntelliLink Control Centre press the Weigh/Rate button and then choose “Enter Weight Manually”. 3.

  • Page 38: Processing Incentive Lettermail

    Printing Postage on an Envelope The procedures for printing postage on an envelope are different for the DM300C and DM400C systems. In addition, there are different procedures when using the weigh platform or parcel rating module. Refer to the appropriate procedure in this section.

  • Page 39: Feeding Envelopes

    3 • Running Mail Feeding Envelopes Manually Feeding Envelopes (DM300c) 1. If using the moistener, place flap along moistener and move towards the right. Registration 2. Place the envelope up Wall against the registration wall of the system and slide it to the right until the system grasps it.

  • Page 40: Processing A Parcel Using The Optional Parcel Rate Module

    3 • Running Mail Processing a Parcel Using the Optional Parcel Rate Module The following outlines the procedure for processing a parcel using the optional Parcel rate module. 1. Place your mail piece on the integrated weigh platform or enter the weight manually through the following steps: a.
  • Page 41 3 • Running Mail US Destinations 3. For US destinations you must select USA Parcel and then press Enter to confirm. 4. Select your desired sub-class Expedited USA or US Xpresspost. For more information on Canada Post Distribution Services (shipping products and services) log on to www.canadapost.ca.

  • Page 42: Processing A Parcel Without Using The Optional Parcel Rate Module

    3 • Running Mail Processing a Parcel Without Using the Optional Parcel Rate Module This procedure is used for processing Parcels (those mail pieces whose dimensions – size and weight – and associated rates extend outside of the Lettermail rating structure) if you did not purchase the optional parcel rate module.

  • Page 43: Printing Digital Indicia On Tapes

    3 • Running Mail Printing Digital Indicia on Tapes Printing a Single Tape 1. Push the tape lever to the right and drop tapes down into the slot. NOTE: The printable side of the tape should be facing towards the control panel display (to the right).

  • Page 44: Adding Postage To Correct A Mail Piece

    3 • Running Mail Adding Postage to Correct a Mail Piece This procedure is used if you have applied the incorrect amount of postage and need to make a correction to ensure that a mail piece has sufficient postage. 1. At the Home screen: •...

  • Page 45: Correcting A Date On A Mail Piece

    3 • Running Mail Correcting a Date on a Mail Piece This procedure is used if you have applied the wrong date to a mail piece and need to make a correction. For example, if you already ran your mail for the day but it was too late for that day's mail pickup, you can apply the next business day's date on the mail pieces so they can be processed correctly by the post office.

  • Page 46: Printing A Statement Of Mailing Or Manifest Payment

    3 • Running Mail Printing a Statement of Mailing or Manifest Payment This procedure is used when you have multiple parcels to send and want to evidence the postage payment for these shipments through one single digital indicia. 1. At the Home screen: •...

  • Page 47: Test Print / Zero Dollar Indicia

    3 • Running Mail Test Print / Zero Dollar Indicia From time to time you or a Pitney Bowes Service Representative may want to conduct a test print to determine if your DM Series print mechanism is operating correctly. We recommend that you use the Test Print or Zero dollar Indicia so that you do not waste your postage funds.

  • Page 48: Selecting An Account To Track Postage

    3 • Running Mail Selecting an Account to Track Postage You can select an account to track postage if the optional departmental accounting feature is turned on. See Chapter 9, Departmental Accounts, for information on setting up this feature. 1. From Home screen, press the selection key next to Account. The “Select Account”...

  • Page 49: Checking And Clearing The Batch Count

    3 • Running Mail Checking and Clearing the Batch Count You can view the accumulated postage value and piece count information from the batch register and print this for your records. You can also clear or reset the batch count to zero. Checking the Batch Count 1.

  • Page 50: Printing A Record Of The Batch Count Information

    2. Press Menu and select “Print Funds Report”. 3. When prompted either: • Insert an envelope (DM300c): Place the envelope up against the back wall of the system and slide it to the right until the system grasps it. •...

  • Page 51: Printing Options

    Printing Options ..............4-2 Bypass Printing and Seal the Envelope Only .....4-3 DM300c Only ...............4-3 DM400c Only ...............4-4 Printing the Date and Time or an Ad on Incoming Mail ..4-4 Setting or Advancing the Date on the Machine ....4-5 Printing an Envelope Advertisement........4-6...

  • Page 52: Printing Options

    4 • Printing Options Printing Options There are various printing options available when processing mail through the system. You can: • Seal the envelope without printing the digital indicia. • Print the date and time or an advertisement on incoming pieces of mail.

  • Page 53: Bypass Printing And Seal The Envelope Only

    4 • Printing Options Bypass Printing and Seal the Envelope Only DM300c Only If using the optional moistener with pre-addressed envelopes, you can set up your mailing system to seal envelopes without printing a digital indicia on them. 1. Press Menu.

  • Page 54: Printing The Date And Time Or An Ad On Incoming Mail

    Ad - This option provides you to select advertisement to print on the envelope/tape. 4. To manually feed envelopes (DM300c): Place the envelope up against the registration wall of the system and slide it to the right until the system grasps it. The system prints the digital indicia and ejects the envelope.

  • Page 55: Setting Or Advancing The Date On The Machine

    4 • Printing Options Setting or Advancing the Date on the Machine NOTE: You can only advance the date for your mail, you can never “backdate” mail to a date less than the current date. 1. Press Menu. 2. Select “Printing Options”. 3.

  • Page 56: Printing An Envelope Advertisement

    Downloading an Envelope Ad Into Your Machine Ready-made items can be purchased and downloaded directly into your machine. We can also work with you to create custom ads. To order, contact the Pitney Bowes Supply Line . Refer to the Contact ™...

  • Page 57: Normal And Custom Presets

    5 • Normal and Custom Presets DM300c DM400c This chapter discusses the Normal and Custom Presets feature available on your machine. What is a Preset? ...............5-2 Normal Preset / Default Screen ........5-2 Custom Presets ............5-3 Defining Presets ..............5-3 Selecting a Preset ..............5-4 Selecting Custom Presets ..........5-4...

  • Page 58: What Is A Preset

    5 • Normal and Custom Presets What is a Preset? A preset is a setting you can call up at the touch of a key that holds pre-defined settings such as class, manual weight, ad, account number, etc. within your machine. What's nice is that you don't have to program the settings that go into a preset in the traditional sense.

  • Page 59: Custom Presets

    5 • Normal and Custom Presets Custom Presets Your system can store 10 custom presets which are accessed by pressing Custom Preset and choosing the desired preset from the menu. Defining Custom Presets To define new settings (change the settings) for the Custom Preset: 1.

  • Page 60: Selecting A Preset

    5 • Normal and Custom Presets 6. Press Enter when done viewing the preset settings: A. If you want to use the preset as is, select "Yes". B. If you do not want to use the preset as is, select "Exit" to return to the "Preset Options"...

  • Page 61: Editing A Custom Preset Name

    5 • Normal and Custom Presets Editing a Custom Preset Name You may change the name of a preset if you want. 1. Press Menu. 2. If necessary, press the green down arrow key to scroll through the menu screens. 3.

  • Page 62: Deleting A Custom Preset

    5 • Normal and Custom Presets Deleting a Custom Preset Deleting a preset removes all the settings assigned to it and removes it from the Presets Menu. IMPORTANT: Once you delete a preset, its settings are gone. You can't recover a deleted preset. 1.

  • Page 63: Adding Postage/Connecting To The Data Centre

    This chapter explains how to add postage to your system using Pitney Bowes' Postage By Phone service and ® connecting to the Pitney Bowes Data Centre. A Word About Adding Postage ...........6-2 Connecting Your System to an Analog Phone Line ....6-2 Checking Funds (Postage) Availability in Machine .....6-2 Checking Your Postage By Phone Account Balance ..6-3...

  • Page 64: A Word About Adding Postage

    6 • Adding Postage/Connecting to Data Centre A Word About Adding Postage Adding postage funds to your system by modem is fast, easy and convenient. Your system must be connected to an analog phone line as described below. Connecting Your System to an Analog Phone Line The term analog phone line refers to a RJ11C or RJ11W compatible (single line) telephone wall plug typically used for a residential phone, analog dial-up computer modem or facsimile (fax) machine...

  • Page 65: Checking Your Postage By Phone Account Balance

    1. Press Refill Postage. 2. Select “Check PBP Balance”. 3. The system dials into the Pitney Bowes Data Centre (this may take a few moments). Various screens displays, letting you know the status of the process.

  • Page 66: Adding Postage

    NOTE 2: The amount shown in the "Refill $xx.00" selection line represents the amount of postage you added the last time. 3. The system dials into the Pitney Bowes Data Centre (this may take a few moments). Various screens displays, letting you know the status of the process.

  • Page 67: Printing A Funds Report

    2. Press Menu and select "Print Funds Report". 3. When prompted either: • Manually feed an envelope (DM300c): Place the envelope up against the back wall of the system and slide it to the right until the system grasps it.

  • Page 68: Downloads From The Data Centre To Your Machine

    6 • Adding Postage/Connecting to Data Centre Downloads from the Data Centre to Your Machine When you connect to the Pitney Bowes Data Centre (using an analog phone line) to add postage or perform other transactions, the Data Centre may perform the following: •...
  • Page 69 Postal Inspection (Mandatory) Each time you add postage to the machine, the Pitney Bowes Data Centre automatically performs a postal inspection as required by Canada Post Corporation. If the interval between inspections is more than 60 days, your machine's display prompts "Inspection Due."...
  • Page 70 Postal rates change periodically by the Canada Post Corporation. If new rates are available, you can download them quickly and easily directly from the Pitney Bowes Data Centre. The new rates are normally available for download at least 7 days before the effective date.

  • Page 71: Connecting To The Data Centre (Other Than For Postage)

    CAUTION: Do not change these parameters unless directed to do so by your Pitney Bowes representative. Check for Updates Use this feature to connect to the Pitney Bowes Data Centre for software downloads, new updates, etc. 1. Press Menu. 2. If necessary, press the green down arrow key to scroll through the menu screens.

  • Page 72: Phone Settings

    6 • Adding Postage/Connecting to Data Centre 5. After connection is made, if some type of software or postal update or download is available, a message stating so displays. A. If a download is not mandatory, you will be prompted with either “Download Now”...
  • Page 73 6 • Adding Postage/Connecting to Data Centre Selecting the Dialing Type (Tone/Pulse) Use this to tell the system whether your have a tone or pulse type phone. 1. Press Menu. 2. If necessary, press the green down arrow key to scroll through the menu screens.
  • Page 74 Phone Settings menu. Changing Modem Parameters Use this if you need to change the modem settings used to dial into the Pitney Bowes Data Centre but only if you are directed to by a Pitney Bowes representative. 1. Press Menu.

  • Page 75: Distributor Settings

    Distributor Settings This option allows you to modify the phone connection parameters that your machine uses to call to the Pitney Bowes Data Centre. A brief description of each parameter is provided on the next page. CAUTION: Do not change these parameters unless directed to do so by your Pitney Bowes representative.
  • Page 76 Account and User ID - This is the account number and the user ID that your system uses to dial into the internet service provider (ISP) that allows you to connect to Pitney Bowes. • Global Password - This is the password your system uses to dial into your Internet Service Provider.

  • Page 77: System Options

    7 • System Options DM300c DM400c This chapter presents system options you can setup or modify, such as setting time, date, passwords, warnings, etc. System Options ..............7-2 Basic Options ..............7-3 Setting the Time, Date, and Timeouts ......7-3 Adjusting the Contrast of the Display ......7-6 Setting Postage Limits (Funds Warnings) ....7-7...

  • Page 78: System Options

    7 • System Options System Options System options allow you to customize the machine settings for the way you run your mail and add security to those features that are sensitive to your organization. Because of the many options available, the options are categorized into "Basic" and "Advanced". The basic system options are accessed by pressing Menu and selecting "Setup Options."...

  • Page 79: Basic Options

    7 • System Options Basic Options Setting the Time, Date, and Timeouts You can change the system time/date, set the time/date to daylight saving time, change the time at which your system advances the date/time to the next day, and set the amount of time your system can remain inactive before reverting to the Normal Preset values.
  • Page 80 7 • System Options Setting Auto Date Advance Time Your system can automatically advances the date evey day at a time you specify. The date advance time is factory set to 12:00 AM. If your mail is picked up at a certain time each day, you can set the system to advance the date after the mail pickup time.
  • Page 81 7 • System Options Setting the Normal Preset Timeout The Normal Preset is a defaulted screen that your machine automatically returns to after a set period of time. You can set the amount of time the display takes before it reverts to the Normal Preset.

  • Page 82: Adjusting The Contrast Of The Display

    7 • System Options Setting Daylight Saving Time 1. Press Menu. 2. Select "Setup". 3. Select "Time and Timeouts". 4. If necessary, press the green down arrow key to scroll through the menu screens. 5. Select "Daylight Savings". The display shows the current setting. Daylight Saving Current Time: 1:38 PM Daylight Saving :...

  • Page 83: Setting Postage Limits (Funds Warnings)

    7 • System Options Setting Postage Limits (Funds Warnings) You can specify values so that when your postage funds drop below a certain level, or if you try to enter too much postage for a piece of mail, the system displays a warning. Setting the High Value Warning You can have the system warn you when you manually key in a postage value that is higher than a maximum amount that you...

  • Page 84: Enabling, Changing Or Disabling Lock Codes And Passwords

    7 • System Options Enabling, Changing or Disabling Lock Codes and Passwords Enabling the Lock Code The Lock Code prevents unauthorized access to your mailing system after the machine has entered sleep mode. 1. Press Menu. 2. Select "Setup". 3. If necessary, press the green down arrow key to scroll through the menu screens.
  • Page 85 7 • System Options Changing the Lock Code You can change the Lock Code if it has been enabled. 1. Press Menu. 2. Select "Setup". 3. If necessary, press the green down arrow key to scroll through the menu screens. 4.
  • Page 86 7 • System Options Disabling the Supervisor Password You can disable the Supervisor Password if it has been enabled. 1. Press Menu. 2. Select "Setup". 3. If necessary, press the green down arrow key to scroll through the menu screens. 4.

  • Page 87: Configuring The Tape Button

    7 • System Options Configuring the Tape Button You can specify the action the system takes when the Tape button is pressed. 1. Press Menu. 2. Select "Setup". 3. If necessary, press the green down arrow key to scroll through the menu screens.

  • Page 88: Advanced Options

    5. You will be prompted to "Transfer all funds from meter to PBP account". Select "Continue". 6. The system dials into the Pitney Bowes Data Centre (this may take a few moments). Various screens display, letting you know the status of the process.

  • Page 89: Running Install Mode

    7 • System Options Running Install Mode The Run Install Mode option allows you to clear your system, resetting it to the default settings it was shipped with. SV61991 Rev. A 7-13...
  • Page 90 8 • Reports DM300c DM400c This chapter explains how to take advantage of the reporting capabilities of your system. Overview of Reports ............8-2 Last 5 Refills Report .............8-3 Funds Report ...............8-3 Single Accounts Report ..........8-3 Multi-Account Summary Report ........8-3 Account List Report ............8-4 System Setup Report ...........8-4...

  • Page 91: Reports

    8 • Reports Overview of Reports Your system allows you to print reports for funds usage, postage refills, postage tracked by account, and other valuable data. The reports are accessed by pressing Menu and selecting "Reports". NOTE: Reports may not appear in the same order as below. Reports Last 5 Refills Funds Report...

  • Page 92: Last 5 Refills Report

    8 • Reports Last 5 Refills Report This report lists the last 5 postage refills. It must be printed on an envelope or tape strip. Date of Refill: Time: Refill Amount: Acct No.: 12345678 Meter No.: 0011989 DEC 08 06 4:32P $025.000 Printed: DEC 12 06...

  • Page 93: Account List Report

    8 • Reports Account List Report The Account List Report lists the names and numbers of all accounts that are set up in your machine (if the Departmental Accounting feature is set up on your system). It can be printed on an envelope or tape strip, or by an attached printer.

  • Page 94: Configuration Report

    Printer Ser. #: D0 . 07 2006/01/08 Software Version Report This report provides system software version information. You may be directed to print this report by a Pitney Bowes agent. SEP 20 06 0011969 Rate Mgr. #: 03.10 PBP Serial #:...

  • Page 95: Printing A Report

    "Mailing Machine" when prompted. • Print on a manually fed envelope (DM300c): Place the envelope up against the back wall of the system and slide it to the right until the system grasps it.

  • Page 96: Departmental Accounting

    9 • Departmental Accounting DM300c DM400c This chapter explains how to take advantage of the accounting feature of the system. Overview of the Accounting Feature........9-2 Creating New Accounts ............9-3 Deleting Accounts ...............9-4 Editing Accounts ..............9-5 Viewing/Clearing Account Totals ........9-6 Clearing All Account Totals ..........9-7 Turning Account Passwords On (Globally) ......9-8...

  • Page 97: Overview Of The Accounting Feature

    9 • Departmental Accounting Overview of the Accounting Feature When using the accounting feature, you can set your system up to track postage costs incurred by individuals or departments in your organization (e.g., Engineering, Sales, A/R, etc.). The number of accounts available on your system is based on the accounting option you have.

  • Page 98: Creating New Accounts

    9 • Departmental Accounting Creating New Accounts You need to create an account before you can use the departmental accounting feature to track postage. 1. Press Menu. 2. Select "Accounts". Number of Accounts Created Accounts Accounts In Use: 0/25 Number of Accounts Create New Account Available...

  • Page 99: Deleting Accounts

    9 • Departmental Accounting Deleting Accounts You can delete an account from the system if necessary. CAUTION: Make sure your really want to delete an account. Once you do, the account cannot be retrieved. 1. Press Menu. 2. Select "Accounts". NOTE: If the supervisor password is enabled, you will need to enter it to gain access to all of the accounting functions.

  • Page 100: Editing Accounts

    9 • Departmental Accounting Editing Accounts You can edit an account name and establish passwords for each account if you wish. 1. Press Menu. 2. Select "Accounts". NOTE: If the supervisor password is enabled, you will need to enter it to gain access to all of the accounting functions. 3.

  • Page 101: Viewing/Clearing Account Totals

    9 • Departmental Accounting Viewing/Clearing Account Totals You can view your account totals anytime using this option. CAUTION: Make sure your really want to clear an account information. Once you do, the account information is gone forever. The account remains on the system.

  • Page 102: Clearing All Account Totals

    9 • Departmental Accounting Clearing All Account Totals You can clear the postage totals on all accounts when necessary. CAUTION: Make sure your really want to clear all account information. Once you do, all account information is gone forever. The accounts remain on the system.

  • Page 103: Turning Account Passwords On (Globally)

    9 • Departmental Accounting Turning Account Passwords On (Globally) You can turn on the requirement for all operators to enter passwords (if passwords are set up) when choosing an account. You must have the supervisor password enabled to turn the account passwords feature on.

  • Page 104: Turning Account Passwords Off (Globally)

    9 • Departmental Accounting Turning Account Passwords Off (Globally) You can turn off the requirement for all operators to enter passwords (if passwords are set up) when choosing an account . 1. Press Menu. 2. Select "Accounts". NOTE: If the supervisor password is enabled, you will need to enter it to gain access to all of the accounting functions.

  • Page 105: Turning Accounting On

    9 • Departmental Accounting Turning Accounting On If you have purchased the accounting option, follow the steps below to enable the accounting feature. 1. Press Menu. 2. Select "Accounts". NOTE: If the supervisor password is enabled, you will need to enter it to gain access to all of the accounting functions.

  • Page 106: 10 • Scale Options

    10 • Scale Options DM300c DM400c This chapter presents system options you can setup or modify the weighing platform. Scale Options ..............10-2 Zeroing the Scale ............10-3 Setting Weight Change Options .........10-3 Setting Class Change Options ........10-4 Turning Auto Scale On or Off ........10-5 Setting the Scale Location Code ........10-6...

  • Page 107: Scale Options

    10 • Scale Options Scale Options There are several options you can set with your weighing platform such as zeroing the weight on the weighing platform, turning the weighing platform on/off, viewing metric weights, and saving/ changing class or Canada settings when weight changes on your weighing platform.

  • Page 108: Zeroing The Scale

    10 • Scale Options Zeroing the Scale If you have set you machine to retain the weight from the previous package or mail piece, you will need to run this option to zero out the weighing platform. 1. Press Weigh/Rate. 2.

  • Page 109: Setting Class Change Options

    10 • Scale Options 5. Select "Retain dest". • Toggle "Yes" if you want the system to retain the Postal Code/Zone when the weight changes. NOTE: Not applicable if Retain Class is set to "No". • Toggle "No" if you do not want the system to retain the Postal Code/Zone when the weight changes.

  • Page 110: Turning Auto Scale On Or Off

    10 • Scale Options Turning Auto Scale On or Off Use the Auto Scale when you do not want the system to switch to Attached Scale mode when the weighing platform is touched. 1. Press Weigh/Rate. 2. If necessary, press the green down arrow key to scroll through the menu screens.

  • Page 111: Setting The Scale Location Code

    10 • Scale Options Setting the Scale Location Code 1. Press Weigh/Rate. 2. If necessary, press the green down arrow key to scroll through the menu screens. 3. Select "Scale Location Code". Scale Location Code Enter Code: (1-31) Accept 4. Enter the location code (from 1 - 31). Refer to the Self Install Guide supplied with your system to determine the location code for your weighing platform/location.

  • Page 112: 11 • Maintenance

    Cleaning the Printer Nozzle ..........11-4 Replacing the Ink Cartridge ..........11-5 Replacing the Print Head..........11-8 Filling the Moistener (DM400c Only) ......11-10 Filling the Moistener (DM300c Only) ......11-11 Maintaining the Moistener ..........11-12 Cleaning the Stripper Blade and Brush Assembly (DM400c) ..............11-12 Cleaning the Shield and Wick (DM400c) ....11-13...

  • Page 113: Printer Maintenance

    11 • Maintenance Printer Maintenance The system has several replacement procedures and tests that let you replace the ink cartridge and/or print head, check print performance and help you determine printing problems. These tests and procedures are accessible by pressing Menu, pressing the down arrow key, and selecting "Maintenance", then "Printer Maintenance".

  • Page 114: Printing A Test Pattern

    11 • Maintenance Printing a Test Pattern The test print allows you to print a test pattern to see if the print head is functioning properly. 1. Press Menu. 2. If necessary, press the green down arrow key to scroll through the menu screens.

  • Page 115: Cleaning The Printer Nozzle

    5. Select "Clean Printer Nozzle". 6. You have a choice of four purges to use. Normally selecting "Purge A" is sufficient to purge the system, unless directed by a Pitney Bowes agent to do otherwise. Clean Printer Nozzle Select Purge...

  • Page 116: Replacing The Ink Cartridge

    11 • Maintenance Replacing the Ink Cartridge NOTE: We recommend that you keep a spare ink cartridge on hand at all times. Your actual ink usage will vary, depending on whether you routinely print ads, how many pieces of mail you print a day and other factors. A prompt will appear when the ink supply is low or exhausted.
  • Page 117 11 • Maintenance 3. When prompted to "install now", flip open the ink cartridge guard. Ink Cartridge Guard Lift up and remove old ink cartridge. 5. Remove tape on bottom of new ink cartridge. 11-6 SV61991 Rev. A...
  • Page 118 11 • Maintenance 6. Lower the ink cartridge into the cavity. The ridges on either side of the cartridge will slide into the grooves. Groove Ridge Ridge 7. Rotate guard back to closed position. 8. Close the ink access cover. The system automatically recognizes the new cartridge.

  • Page 119: Replacing The Print Head

    11 • Maintenance Replacing the Print Head Follow the steps below to change in print head on your system. 1. Navigate through the menus to perform the replacement procedure: A. Press Menu. B. If necessary, press the green down arrow key to scroll through the menu screens.
  • Page 120 11 • Maintenance 4. Pull up and remove the black cap on the new print head (if present). Also remove the protective tape from the bottom. 5. Squeeze the two gray tabs on either side of the new print head and slightly angle the print head while sliding it back into its holder.

  • Page 121: Filling The Moistener (Dm400C Only)

    2. Open the feeder access cover and remove the moistener bottle. Moistener Bottle 3. Remove the moistener bottle cap and fill the moistener bottle with Pitney Bowes E-Z Seal sealing ® solution. We rec om mend E-Z Seal be cause it helps keep your ®...

  • Page 122: Filling The Moistener (Dm300C Only)

    1. Check the moistener tank to see how much sealing solution is left. Fill Here Check Level Here 2. Add enough Pitney Bowes E-Z Seal sealing solution to bring the ® sealant level up to the bottom of the fill hole. We recommend E-Z...

  • Page 123: Maintaining The Moistener

    11 • Maintenance Maintaining the Moistener If you notice incomplete or poor sealing and the moistener tank is full, you may need to clean the moistener brush or wick. If seal quality doesn’t improve after cleaning, you can replace the stripper blade and brush assembly or wick as needed.

  • Page 124: Cleaning The Shield And Wick (Dm400C)

    11 • Maintenance Cleaning the Shield and Wick (DM400c) Open the feeder access cover and remove the moistener bottle. Leave the moistener bottle out until instructed to replace it. Remove the stripper blade and brush assembly. Shield Pull the moistener tank straight and Wick out towards you.

  • Page 125: Removing The Moistener (Dm300C)

    11 • Maintenance Removing the Moistener (DM300c) 1. Push down on the blue release Release Lever lever on the moistener. 2. Pull the moistener straight out to the left. Brush Holder 3. Open the hinged brush holder. 4. Grasp the bristles and slide the...
  • Page 126 11 • Maintenance 5. Clean the brush in plain water, and rinse thoroughly. 6. Position the brush as shown at right so its bottom edge is under the mounting tabs. 7. Slide the brush back toward the rear of the moistener. 8.

  • Page 127: Removing The Shield And Wick (Dm300C)

    11 • Maintenance Removing the Shield and Wick (DM300c) 1. Pull up and remove the shield Shield and wick from the moistener. 2. Separate the wick from the Wick shield. Clean the wick in plain water, and rinse thoroughly. NOTE: Replace the wick and shield if they cannot be cleaned thoroughly.

  • Page 128: 12 • Troubleshooting

    12 • Troubleshooting DM300c DM400c This chapter explains how to troubleshoot your mailing system. Power Questions ..............12-2 Feeding Questions ............12-2 Printing Questions ............12-3 Moistening Questions ............12-3 Display Questions.............12-4 Adding Postage Questions ..........12-4 Display Messages ............12-5 Viewing System Configuration Levels ......12-5 SV61991 Rev.

  • Page 129: Power Questions

    2. Carefully pull envelope out towards the right. 3. Make sure printer deck is clear of pa per frag ments. 4. Lift the printer clearance lever (DM400c) or clearance lever (DM300c) up and turn to the "home" position (counterclockwise). To avoid stalled envelopes: •...

  • Page 130: Printing Questions

    Print Nozzle for instructions on performing a print purge. If Printer Maintenance fails to correct the problem, you may have to replace the print head. Contact Pitney Bowes. Refer to the Contact Information List for more information. Moistening Questions Question: Why does the system fail to seal envelopes? •...

  • Page 131: Display Questions

    12 • Troubleshooting Display Questions Question: Why is the display hard to read? The display contrast may need adjustment. See Chapter 7, System Options, Adjusting the Contrast of the Display for instructions on adjusting the display contrast. Adding Postage Questions Question: Why does the display show a series of messages during the adding postage process? This is normal activity.

  • Page 132: Display Messages

    12 • Troubleshooting Display Messages From time to time your system will display an alert or error message. An alert tells you that something needs attention; an error message usually tells you about a system condition you can fix. In rare instances you may have to call for service or assistance.

  • Page 133: 13 • Supplies And Options

    This chapter explains how to order supplies and accessories for your digital mailing system. It also tells you a little about optional equipment that can help you get the most value from your Pitney Bowes equipment. Supplies and Accessories ..........13-2 Options ................13-3 Weighting Platform .............13-3...

  • Page 134: Supplies And Accessories

    13 • Supplies and Options Supplies and Accessories Contact the Pitney Bowes Supply Line™ or visit the Pitney Bowes web site to order supplies and accessories. Refer to the Contact Information List at the front of this guide for more information.

  • Page 135: Options

    13 • Supplies and Options Options Pitney Bowes offers a number of flexible options so you can tailor your mailing system to meet your needs today, and expand them as your business grows tomorrow. Contact your Pitney Bowes Sales Representative or visit the Pitney Bowes web site to order these options.

  • Page 136: Equipment Specifications

    Appendix A • Specifications Equipment Specifications Size (including weighing DM300c: 12.3" (312 mm) H x 19.7" (500 platform) mm) W x 17.5" (444.5 mm) D DM400c: 12.3" (312 mm) H x 33" (840 mm) W x 17.5" (444.5 mm) D Weight DM300c: 18.7 lbs.

  • Page 137: Material Specifications

    Envelope Flap Depth 3" (72.2 mm) Envelope Thickness Minimum: .02" (0.20 mm) Maximum (DM300c): 3/8" (9.5 mm) Maximum (DM400c): 5/16" (8 mm) Stack Height for Mail 3" (76.2 mm) (This is the height of the right wall of the stacker tray.) Envelope Weight Minimum: .035 oz.

  • Page 138: Glossary

    Appendix B • Glossary Account—A department (e.g., “Human Resources”) to which postage is charged. Your machine may allow you to set up and choose a number of different accounts. You can assign a unique name to each. The machine stores the total postage used and the number of mail pieces processed for each account.
  • Page 139 Lock Code—A four-digit code that serves as a user password. It prevents unauthorized machine use. Modem—The part of the machine that dials into the Pitney Bowes Data Centre and transfers information over the phone line. Origin Postal Code—The Postal Code assigned to your city or town.

  • Page 140: Index

    Index Custom Presets 5-2 Defining 5-3 Account Deleting 5-6 Definition of B-1 Editing 5-6 Accounting Overwriting 5-5 Turning Feature Off 9-10 Selecting 5-4 Turning Feature On 9-10 Viewing 5-4 Accounts Custom Presets Key Creating New 9-3 Location 2-7 Deleting 9-4 Editing 9-5 Account Totals Data Centre...
  • Page 141 Refill Postage 2-7 Keypad, Alpha 2-6 Weigh/Rate 2-7 Features, on demand 1-3 Feeding Envelopes Lock Automatically (DM400c) 3-9 Location of 2-6 Manually (DM300c) 3-9 Lock Code B-2 Problems 12-2 Changing 7-9 Function Keys 2-6, 2-7 Disabling 7-8 Funds Enabling 7-8...
  • Page 142 Postage By Phone® B-2 Modem B-2 Account Balance, Checking 6-3 Modem Parameters 6-12 Changing Number 6-12 Moistener Problems with 12-4 filling, DM300c 11-11 Support xii filling, DM400c 11-10 Postal Rate Updates 1-3 Location of 2-3, 2-5 Postal Requirements 1-4 maintenance, 11-12...
  • Page 143 Index Start and Stop Keys Location 2-7 Ready Screen 3-3, B-2 Supervisor Password. Refill Postage Key See Password Location 2-7 Supplies and Accessories 13-2 Report Ordering 13-2 Account List 8-4 System Clock 7-3 Configuration 8-5 System Options 7-2 Error 8-4 Advanced 7-12 Funds 8-3 Basic 7-3...
  • Page 144 5500 Explorer Drive Mississauga, ON L4W 5C7 www.pitneybowes.ca For Service or Supplies PB Form SV61991 Rev. A 07/07 © 2007 Pitney Bowes Inc. All Rights Reserved Printed in the USA or Canada Printed on recyclable paper *SV61991RevA*...

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