Pitney Bowes DM300c series Operator's Manual
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Pitney Bowes DM300c series Operator's Manual

Pitney Bowes DM300c series Operator's Manual

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Download this manual See also: Service Manual, Operator's Manual
Digital Mailing System
DM300c and DM400c series
Operator Guide
UK and ROI Version

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Summary of Contents for Pitney Bowes DM300c series

  • Page 1 Digital Mailing System DM300c and DM400c series Operator Guide UK and ROI Version...

  • Page 3: Table Of Contents

    Table of Contents Chapter 1 Introduction About Your Digital Mailing System ........1-2 About IntelliLink™ ..............1-2 Postal Requirements ............1-3 Safety ................1-4 Specifications ..............1-5 Chapter 2 Getting to Know Your Machine Machine Features–Front DM300c ........2-2 Machine Features–Front DM400c ........2-4 Control Panel ..............2-6 Machine Features–Rear ............2-8 Chapter 3 Running Mail...
  • Page 4 Table of Contents Text Messages ..............3-15 What is a Text Message? ......... 3-15 Selecting a Text Message ........3-15 Viewing a Text Message .......... 3-15 Creating a Text Message ......... 3-16 Delete a Text Message ..........3-16 Edit a Text Message ..........3-17 Chapter 4 Normal and Custom Presets What is a Preset? ..............4-2...
  • Page 5 Table of Contents Postal Code Update (mandatory) ......5-6 Postal Inspection (mandatory) ........5-6 Postal Rate Update (mandatory) ....... 5-7 Connecting to the Data Centre (other than for Postage) ...5-8 Chapter 6—System Options System Options Introduction ..........6-3 Basic Options ..............6-4 Advancing the date/Returning to Today's Date ..
  • Page 6 Table of Contents Entering the Dial Prefix ..........6-14 Change Postage by phone (PbP) Number ....6-15 Selecting Blind Dialing ..........6-15 Change Modem Parameters ........6-16 Distributor Settings ............6-17 Access the Distributor Settings ........ 6-17 Parameter Descriptions ........... 6-18 Advanced Options ............6-19 Meter Withdrawal .............
  • Page 7 Table of Contents Chapter 8 Troubleshooting Getting Help ...............8-2 Power Problems (nothing displays) ........8-2 Error Messages ..............8-3 Printing Problems ..............8-4 Feeding Problems .............8-5 Display Problems ...............8-7 Problems with Postage Refill ..........8-7 Moistening Problems ............8-8 Viewing System Configuration Levels .......8-8 Chapter 9 Supplies and Options Options ................9-2 Weighing Platforms ............
  • Page 8 Table of Contents Chapter 11—Departmental Accounting Overview of the Accounting Feature ......11-2 Turning On Accounting (if available) ......11-3 Turning Off Accounting ..........11-3 Selecting an Account ..........11-3 Creating an Account ..........11-4 Editing an Account/Setting Up Account Passwords ..11-5 Turning On Account Passwords ........11-6 Turning Off Account Passwords ........11-6 Viewing Account Totals ..........11-7 Clearing Account Totals ..........11-8...
  • Page 9 1 • Introduction DM300c DM400c This chapter lists the key features of your mailing system, tells you what's in this book, and presents important safety information. About Your Digital Mailing System......1-2 About IntelliLink™..........1-2 Postal Requirements ..........1-3 Safety ..............1-4 Specifications ............1-5 SDC755A...

  • Page 10: About Your Digital Mailing System

    1 • Introduction About Your Digital Mailing System Your digital mailing system's advanced features include: • Space-saving, compact footprint. • Large, easy-to-read display shows system status and prompts you through setup operations. • Semi-automatic and automatic envelope feeding, transport, and auto-eject.

  • Page 11: Postal Requirements

    1 • Introduction Your mailing system takes full advantage of IntelliLink™, your digital gateway to an entire suite of services and information that can move your mail more efficiently and enhance your business performance. IntelliLink™ technology gives you the ability to: Add Postage Funds convenently You can add funds to your machine electronically via the Postage by Phone system...

  • Page 12: Safety

    1 • Introduction Safety The equipment is supplied with a moulded mains lead and plug which should be used. If the lead cannot be used as supplied for any reason, the following information applies: 1. An approved mains lead for the country concerned must be used.

  • Page 13: Specifications

    1 • Introduction Specifications Equipment DM300c DM400c Size (including 315mm H x 370mm 315mm H x 840mm Integrated Weight W x 435mm D W x 500mm D Platform) Weight 8.5 kg approx 13 kg approx Power Requirements 100-240 VAC, 100-240 VAC, 50/60Hz.

  • Page 14: Meter Specifications

    Up to 8 digits (nonresettable) (nonresettable) All Pitney Bowes postage meters are manufactured in accordance with An Post's and Royal Mail's Franking Machine Standards. This includes ascending register security, which will lock the ascending registers when the first frank takes the most significant digit of the ascending register to 9.
  • Page 15 1 • Introduction Material Specifications Envelope Size (see Figure Minimum 89 x 127mm Below) Maximum 330 x 381mm Envelope Flap Depth 22mm Min - 72mm Max Envelope Thickness Minimum 0.20mm Maximum (DM300c) 9.5mm Maximum (DM400c) 8mm Stack Height for Mail 60mm Envelope Weight 1g Min - 450g Max...
  • Page 16 1 • Introduction 1-8 SDC755A...
  • Page 17 2 • Getting to Know Your System DM300c DM400c In this chapter you'll find out where everything is and what it does. Machine Features–Front DM300c ......2-2 Machine Features–Front DM400c ......2-4 Control Panel ............2-6 Machine Features–Rear ........2-8 SDC755A...

  • Page 18: Machine Features-Front Dm300C

    2 • Getting to Know Your System Machine Features- Front DM300c Shown with Weighing Platform 2-2 SDC755A...
  • Page 19 2 • Getting to Know Your System 1. Control Panel—allows you to enter and setup information on your machine. 2. Tape Feeder—holds and feeds tapes for printing. 3. LED—lights green when your system is on; lights orange when your system is in "sleep" mode. 4.

  • Page 20: Machine Features-Front Dm400C

    2 • Getting to Know Your System Machine Features- Front DM400c 2-4 SDC755A...
  • Page 21 2 • Getting to Know Your System 1. Feeder Cover—Lift to gain access to the feed and transport mechanisms. 2. Seal/ No Seal Lever— Selects whether your envelopes are automatically sealed or not. 3. LED—lights green when your system is on; lights orange when your system is in "sleep"...

  • Page 22: Control Panel

    2 • Getting to Know Your System Control Panel 1. Tape Key—Press to print tape(s). 2. Lock/Power Key—Dual function. Prevents unauthorised use of your system. If lock feature is setup and machine is in "sleep mode"; entering your four-digit password unlocks (awakens) the machine.
  • Page 23 2 • Getting to Know Your System 7. Enter Key—allows you to accept an entry or choice. 8. Start/Stop Keys—Allow you to start or stop feeding tape or envelopes. 9. Feature Keys—allows you quick access to the most common features on the system. Pressing a Feature key takes you immediately to the top-level screen of the feature for that key.

  • Page 24: Machine Features-Rear

    2 • Getting to Know Your System Machine Features- Rear Machine Features—Rear 1. Phone Connector—allows you to connect an analogue phone line, such as one a Fax machine uses. The connector accepts a standard phone plug (supplied). When your system is connected to an analogue phone line, you can add postage any time by pressing Refill Postage and following the prompts.
  • Page 25 3 • Running Mail DM300c DM400c This chapter explains how to run mail, your printing options, and using the weighing platform. Before You Begin ..........3-2 Checklist ...............3-2 Home Screen............3-2 Selecting Postage ..........3-3 Keying in the Postage Directly .......3-4 Entering Weight Manually ......3-4 Using the Weighing Platform (scale) ....3-4 Selecting an Account to Track Postage ....3-6 Printing an Ad and/or Text Message .....3-6...

  • Page 26: Before You Begin

    3 • Running Mail Before You Begin Before you run mail on your system, review the Checklist, Home Screen, and Selecting Postage sections below and on the next page. Checklist • Make sure your mailing system is plugged into a properly grounded power receptacle.

  • Page 27: Selecting Postage

    3 • Running Mail Selecting Postage There are several ways you can select postage using your mailing system: • Key in the postage directly from the keyboard when you already know the amount. • Enter the weight of the mail piece manually and have the system calculate the postage amount using the system's internal rating feature.

  • Page 28: Keying In The Postage Directly

    3 • Running Mail Keying In the Postage Directly 1. From the Home screen, enter the postage using the numeric keys. There is no need to enter the decimal point. 2. Press Enter to confirm the amount. Entering Weight Manually This procedure is used when you already know the weight of a mail piece and you do not wish to use the weighing platform.
  • Page 29 3 • Running Mail Differential Weighing Differential weighing is an option that is available on certain models in the DM300c and DM400c series. It allows you to process mixed mail using the weighing platform (scale). Put a number of pieces of mail onto the weighing platform. The system calculates the postage for each piece of mail you remove from the weighing platform automatically.

  • Page 30: Selecting An Account To Track Postage

    3 • Running Mail Selecting an Account to Track Postage You can select an account to track postage if the departmental accounting feature is available on your machine and is turned on. Departmental accounting may not be available on some models. See Chapter 11, Departmental Accounts, for information on setting up this feature.

  • Page 31: Advancing The Date On The Machine

    3 • Running Mail Advancing the Date on the Machine The DM300c/DM400c Series will automatically advance the date printed at midnight. However, you may want to advance the date printed if it is after normal business hours and you want to prepare outgoing mail for a future day’s mailing.

  • Page 32: Checking And Clearing The Batch Count

    3 • Running Mail Checking and Clearing the Batch Count You can view the accumulated postage value and piece count information from the batch register and print this for your records. You can also clear or reset the batch count to zero. Checking the Batch Count 1.

  • Page 33: Clearing The Batch Count

    3 • Running Mail Clearing the Batch Count CAUTION: Make sure you really want to clear the batch register; once you do, you can't restore the data. 1. Press Funds. 2. Press Options and select "Clear batch value". 3. At the "Confirm Clear" prompt, press the "Yes" key to confirm. The batch value and batch piece registers return to zero and the machine returns to the funds screen.

  • Page 34: Printing Mail

    3 • Running Mail Printing Mail NOTE: To apply postage to large items of mail and parcels that can't be run through the machine, use tape as described on page 3-12. Select the postage required, account (if accounting is on), Ad/Text Message and batch function as described on pages 3-4 to 3-9.

  • Page 35: Automatically Feeding Envelopes Dm400C

    3 • Running Mail Automatically Feeding Envelopes (DM400c) Start 1. Load envelopes button into the feeder face up with their top edges against the registration wall. 2. Slide the side guide up to the envelopes. Allow clearance so that envelope feed is not Seal/ No Seal Lever restricted.

  • Page 36: Printing Tapes

    3 • Running Mail Printing Tapes Use tapes to apply postage to large items of mail and parcels that can not be run through the machine. Printing a Single Tape 1. Push the tape lever to the right and drop tapes down into the slot. NOTE: The printable side of the tape should be facing towards the right.

  • Page 37: Printing Options

    3 • Running Mail Printing Options There are various options available when processing mail through the system. You can: • Seal the envelope only (No Printing) • Print the date and time, ad or text on incoming mail. • Add a Text Message NOTE: These may not be available on your model.

  • Page 38: Permit Printing

    3 • Running Mail Printing the Date and Time, Ad or Text on Incoming Mail You can set up your mailing system to print the date and time, an advertisement or text on incoming pieces of mail. This feature is only available on certain models in the DM300c/DM400c series.

  • Page 39: Text Messages

    3 • Running Mail Text Messages Text Messages are only available on certain models in the DM300c/ DM400c series. What is a Text Message? A Text Message is a user defined message typed in via the machine’s keyboard that can be printed on your digital meter stamp. It can be up to 5 lines, each of 20 alpha/numeric characters and prints in a position to the left of the meter stamp.

  • Page 40: Creating A Text Message

    3 • Running Mail Creating a Text Message To create the frst Text Message: 1. From the Home Screen, select "Text Msg". 2. Select "Create New Text Message". 3. Accept the warning regarding the use of Text Messages. 4. Enter the name you want to call this text message, then select "OK".

  • Page 41: Edit A Text Message

    3 • Running Mail Edit a Text Message 1. Press Options, then Page Down. 2. Select "Text Messages". 3. Select "View/Edit Messages". The display lists all messages created on your system. 4. Press Page Down to see additional choices (if available). 5.
  • Page 42 3 • Running Mail 3-18 SDC755A...
  • Page 43 4 • Normal and Custom Presets DM300c DM400c This chapter discusses the Normal and Custom Presets feature available on your machine. What is a Preset? ..........4-2 Normal Preset ............4-2 Selecting the Normal Preset ......4-3 Viewing the Normal Preset......4-3 Defining New Values for the Normal Preset ...4-3 Custom Presets ...........4-4 Selecting a Custom Preset ......4-4 Viewing a Custom Preset .......4-4...

  • Page 44: What Is A Preset

    4 • Normal and Custom Presets What is a Preset? A preset is a setting you can call up at the touch of a button that holds pre-defined values such as postage amount, ad, account number (not normal preset), etc. within your machine. Your system has a "normal"...

  • Page 45: Selecting The Normal Preset

    4 • Normal and Custom Presets Selecting the Normal Preset The Normal Preset can be selected by simply pressing Normal Preset. The system will always set itself to the Normal Preset values when power is turned on. Viewing the Normal Preset 1.

  • Page 46: Custom Presets

    4 • Normal and Custom Presets Custom Presets Your system can store up to 10 custom presets. IMPORTANT • Preset postage values are subject to the high value warning. • On the date a rate change becomes effective, always check the postage values assigned to all presets to make sure that they comply with the new rates.

  • Page 47: Defining A New Custom Preset

    4 • Normal and Custom Presets Defining a New Custom Preset To define new values or create a new Custom Preset: 1. Establish the proper settings on the machine (such as No Ad, postage rate, a specific departmental account, etc.) that you want the preset to contain.

  • Page 48: Editing A Custom Preset Name

    4 • Normal and Custom Presets Editing a Custom Preset Name You may change the name of a preset if you want. 1. Press Options. 2. Press Page Down and select "Preset Options". 3. Select "Edit Preset Name" and then Select the preset you want to edit.

  • Page 49: Deleting A Custom Preset

    4 • Normal and Custom Presets Deleting a Custom Preset Deleting a preset removes all the values assigned to it and removes it from the Presets Menu. CAUTION! Once you delete a preset, its values are gone. You can't recover a deleted preset. 1.
  • Page 50 4 • Normal and Custom Presets 4-8 SDC755A...
  • Page 51 5 • Adding Postage/Connecting to Data Centre DM300c DM400c This chapter explains how to add postage to your system using the Postage by Phone Service and ® connecting to the Data Centre. About the Postage by Phone System ....5-2 How does the system operate? ....5-2 When can I refill my meter or check my account balance? ..........5-2 Preparing to Refill with Postage ......5-2...

  • Page 52: About The Postage By Phone System

    5 • Adding Postage/Connecting to Data Centre About the Postage by Phone System The Postage by Phone System allows you to obtain postage funds for your DM300c/DM400c series without leaving your office - all you need is an analogue phone line. How does the system operate? The system consists of a central computer situated in our Data Centre which holds details of the funds available in your Postage by...

  • Page 53: Connecting Your System To An Analogue Phone Line

    5 • Adding Postage/Connecting to Data Centre Connecting Your System to an Analogue Phone Line Plug the telephone line (supplied) into the connector on the back of the machine (see the figure below). Remember to use an analogue phone line (your FAX machine is usually connected to one). Plug phone line in here Checking Funds (Postage) Available in your System 1.

  • Page 54: Checking Your Postage By Phone® Account Balance

    5 • Adding Postage/Connecting to Data Centre Checking Your Postage by Phone® Account Balance You can check your Postage by Phone® account balance at any time, as long as your system is connected to an analogue phone line. 1. Press Refill Postage. 2.

  • Page 55: Printing A Funds (Postage) Report

    5 • Adding Postage/Connecting to Data Centre Printing a Funds (Postage) Report A funds report allows you to print a record of how much postage has been used and how much is remaining in the machine. 1. Press Funds. 2. Press Options and select "Print Funds Report" 4.

  • Page 56: System Update

    5 • Adding Postage/Connecting to Data Centre System Update If there has been a feature enhancement or other non-essential update to the software that runs your machine, you will be notified that a system update is available. Advertisements If there are new advertisements that you ordered available, you will be notified that you can perform a download to obtain these.

  • Page 57: Postal Rate Update (Mandatory)

    5 • Adding Postage/Connecting to Data Centre Postal Rate Update (mandatory) Postal rates change periodically as defined by your Postal Authority. If new rates are available, you can download them quickly and easily directly from the Data Centre. The new rates are normally available for download at least 7 days before the effective date.

  • Page 58: Connecting To The Data Centre (Other Than For Postage)

    5 • Adding Postage/Connecting to Data Centre Connecting to the Data Centre (other than for Postage) If you need to connect to the Data Centre for purposes other than adding or checking postage, follow these steps. NOTE: Machine must be connected to an analogue phone line. Check for Updates Use this feature to connect to the Data Centre for software downloads, new updates etc.
  • Page 59 6 • System Options DM300c DM400c This chapter presents system options you can setup or modify, such as setting time, date, passwords, warnings, etc. System Options Introduction ........6-3 Basic Options ............6-4 Advancing the date/Returning to today’s date ..........6-4 Adjusting the Contrast of the Display .....6-4 Configuring the Tape Button......6-4 Setting the Time, Timeouts &...
  • Page 60 6 • System Options Setting Postage Limits (Funds Warning) ....6-8 Setting the High Value Warning .....6-8 Setting the Low Funds Warning .....6-8 Changes to the Lock Code & Password ....6-9 Setting the Lock Code ........6-9 Disabling the Lock Code ........6-9 Changing the Lock Code ......6-10 Setting/Disabling the Supervisor Password .............6-10...

  • Page 61: System Options Introduction

    6 • System Options System Options Introduction System options allow you to customise the machine settings for the way you run your mail and add security to those features that are sensitive to your organisation. Because of the many options available, the options are categorised into "Basic", “Scale”, “Data Centre”...

  • Page 62: Basic Options

    6 • System Options Basic Options Advancing the Date on the Machine/ Returning to Today’s Date See Page 3-7 in "Running Mail". Adjusting the Contrast of the Display 1. Press Options. 2. Select "Setup". 3. Select "Display Contrast". 4. Select "Increase Contrast" or "Decrease Contrast" to change the contrast levels as necessary.

  • Page 63: Setting The Time, Timeouts & Auto Date Advance

    6 • System Options Setting the Time, Timeouts and Auto Date Advance You can change the system time, set for daylight savings time, change the time at which your system advances the date to the next day, and set the amount of time your system can remain inactive before reverting to the normal preset values.

  • Page 64: Setting Auto Date Advance

    6 • System Options Setting Auto Date Advance Your system automatically advances the date at a time you specify. The date advance time is factory set to 00:00 (midnight). If your mail is picked up at a certain time each day, you can set the system to advance the date just after the mail pickup time.

  • Page 65: Setting Daylight Savings Time

    6 • System Options Setting Daylight Savings Time When Daylight Savings Time is enabled, the machine's internal clock is advanced by 1 hour. Daylight Savings Time is also known as 'Summer Time'. 1. Press Options. 2. Select "Setup". 3. Select "Time and Timeouts". 4.

  • Page 66: Setting Postage Limits

    6 • System Options Setting Postage Limits (Funds Warnings) You can specify values so that when your postage funds drop below a certain level, or if you try to enter a high postage value for a piece of mail, the system displays a warning. Setting the High Value Warning You can have the system warn you when you manually key in a postage value that is higher than a maximum amount that you...

  • Page 67: Changes To The Lock Code & Password

    6 • System Options Changes to the Lock Code and Password Setting the Lock Code The Lock Code prevents unauthorised access to your mailing system after the machine has entered sleep mode or it is in a "soft" power- down mode (by pressing the Lock/Power key on upper right corner of the control panel).

  • Page 68: Changing The Lock Code

    6 • System Options Changing the Lock Code You can change the Lock Code if it has been enabled. 1. Press Options. 2. Select "Setup". 3. Select "LockCode/Password". 4. Select "Change Lock Code". 5. At the prompt, type in the current lock code (4 digits) and select "OK".

  • Page 69: Setting Scale Options

    6 • System Options Setting Scale Options There are several options you can set with your scale such as zeroing the weight on the scale, turning the scale on/off and selecting weight change options. Zero the Scale 1. Press Weigh/Rate. 2.

  • Page 70: Setting Weight Change Options

    6 • System Options Setting Weight Change Options You can set how the scale reacts regarding the class of service when the weight changes. 1. Press Weigh/Rate. 2. Press Page Down. 3. Select "Change/Retain Class". 4. Select “Retain Class” when weight changes. The current condition is displayed on the screen.

  • Page 71: Connecting To The Data Centre

    6 • System Options Connecting to the Data Centre You can modify the phone connection settings on your machine, from basic settings (dial prefix, etc.) to advanced settings such as user ID, password, and server IP address. The Data Centre menu choices are: •...

  • Page 72: Phone Settings

    6 • System Options Phone Settings This menu option allows you to modify the phone connection settings on your machine (dial prefix, etc.) Selecting Tone/Pulse Use this to tell the system whether your exchange requires tone or pulse dialling. NOTE: In the UK and ROI almost all exchanges are now equipped to handle tone dialling.

  • Page 73: Change Postage By Phone (Pbp) Number

    6 • System Options Change Postage by Phone (PbP) Number Use this if you need to change the number for Postage by Phone but only if you are directed to by a representative of your machine supplier 1. Press Options. 2.

  • Page 74: Change Modem Parameters

    6 • System Options Change Modem Parameters Use this if you need to change the modem settings used to dial into the Data Centre but only if you are directed to by a representative of your machine supplier. 1. Press Options. 2.

  • Page 75: Distributor Settings

    6 • System Options Distributor Settings This option allows you to modify the phone connection parameters that your machine uses to call to the Data Centre. A brief description of each parameter is provided on the next page. CAUTION: Do not change these parameters unless directed to do so by a representative of your machine supplier.

  • Page 76: Parameter Descriptions

    6 • System Options Parameter Descriptions Account and User ID This is the account number and the user ID that your system uses to dial into the internet service provider (ISP) that allows you to connect to the Data Centre. Global Password This is the password your system uses to dial into your internet service provider.

  • Page 77: Advanced Options

    6 • System Options Advanced Options Advanced options allow you access to features that are used very infrequently such as meter withdrawal, etc. The Advanced Feature menu includes: • Meter Withdrawal (for withdrawing postage funds) • Run Install Mode Meter Withdrawal (Withdrawing Postage Funds) This function is used to withdraw your machine from use.
  • Page 78 6 • System Options 6-20 SDC755A...
  • Page 79 7 • Maintenance DM300c DM400c This chapter explains how to maintain your mailing system. Replacing the Ink Cartridge/Printhead....7-2 Filling the Moistener DM400c Only.......7-6 Filling the Moistener DM300c Only.......7-7 Maintaining the Moistener DM400c ......7-8 Maintaining the Moistener ......7-8 Cleaning the Stripper Blade &...

  • Page 80: Replacing The Ink Cartridge/Printhead

    7 • Maintenance Replacing the Ink Cartridge/Printhead IMPORTANT INFORMATION Pitney Bowes recommends that you only use genuine replacement ink cartridges that are available from Pitney Bowes. If alternative catridges or refills are obtained, the ink used must be approved by your Postal Authority.
  • Page 81 7 • Maintenance Replacing the Ink Cartridge/Printhead (continued) Ink Cartridge 3. When prompted to "Install Now", Guard unlatch and flip open the ink cartridge guard. 4. Remove the old ink cartridge. NOTE: If you are NOT changing the printhead, skip to Step 6.
  • Page 82 7 • Maintenance Replacing the Ink Cartridge/Printhead (continued) 5B. While squeezing, lift and tilt to the right the printhead. The printhead should come up out of the machine. 5C. Remove the protective tape from the bottom of the new printhead. 5D.
  • Page 83 7 • Maintenance Replacing the Ink Cartridge/Printhead (continued) 6. Remove the tape from the bottom of the new ink cartridge. 7. Lower the ink cartridge into the cavity. The ridges on either side of the cartridge will slide into the grooves. Ridge Ridge Groove...

  • Page 84: Filling The Moistener (Dm400C Only)

    7 • Maintenance Filling the Moistener (DM400c Only) 1. Check the moistener tank to see how much sealing solution is left. Feeder Cover Check Level Here 2. Open the feeder cover and remove the moistener bottle. Moistener Bottle 3. Remove the moistener bottle cap and fill the moistener bottle with sealing solution or water.

  • Page 85: Filling The Moistener (Dm300C Only)

    7 • Maintenance Filling the Moistener (DM300c Only) 1. Check the moistener tank to see how much sealing solution is left. Fill Here Check Level Here 2. Add enough sealing solution or water to bring the sealant level up to the bottom of the fill hole. We recommend sealing solution because it helps keep your moistener clean and improves sealing efficiency.

  • Page 86: Maintaining The Moistener (Dm400C Only)

    7 • Maintenance Maintaining the Moistener (DM400c Only) Maintaining the Moistener If you notice incomplete or poor sealing and the moistener tank is full, you may need to clean the moistener brush or wick. If the seal quality doesn’t improve after cleaning you can replace the stripper blade and brush assembly or wick as needed.

  • Page 87: Cleaning The Shield & Wick

    7 • Maintenance Maintaining the Moistener (DM400c Only) Continued. Cleaning the Shield and Wick Open the feeder cover and remove the moistener bottle. Leave the moistener bottle out until instructed to replace it. Remove the stripper blade and brush assembly. Pull the moistener tank straight out towards you.

  • Page 88: Maintaining The Moistener (Dm300C Only)

    7 • Maintenance Maintaining the Moistener (DM300c Only) If you notice incomplete or poor sealing and the moistener tank is full, you may need to clean the moistener brush or wick. If seal quality doesn't improve after cleaning, you can replace the moistener brush or wick as needed.

  • Page 89: Removing The Holder And Wick

    7 • Maintenance Removing the Moistener Brush (continued) 4. Clean the brush in plain water, and rinse thoroughly. 5. Position the brush as shown so its bottom edge is under the mounting tabs. 6. Slide the brush back towards the rear of the moistener.

  • Page 90: Removing The Shield And Wick

    7 • Maintenance Removing the Shield and Wick 1. Remove the moistener Shield as described on page 7-10. 2. Pull up and remove Wick the shield and wick from the moistener tank. 3. Separate wick from the shield. Clean the wick in plain water, and rinse thoroughly.

  • Page 91: Running Print Tests

    7 • Maintenance Running Print Tests The system has several tests that let you check print performance and help you determine printing problems: Test Print The test print allows you to print a test pattern to see if the printhead is functioning properly and has no blocked printing jets.

  • Page 92: Cleaning The Printer Nozzles (Purging)

    7 • Maintenance Cleaning the Printer Nozzles (Purging) This function allows you to purge the printheads in an effort to fix a printing problem. IMPORTANT: Always ensure that your prints are clear and complete. Poor prints may be rejected by your Postal Authority.
  • Page 93 8 • Troubleshooting DM300c DM400c This chapter explains how to troubleshoot your mailing system. Getting Help............8-2 Power Problems (nothing displays) ......8-2 Error Messages ............8-3 Printing Problems ..........8-4 Feeding Problems ..........8-5 Display Problems..........8-7 Problems with Postage Refill ........8-7 Moistening Problems ..........8-8 Viewing System Configuration Levels ....8-8 SDC755A...

  • Page 94: Getting Help

    8 • Troubleshooting Getting Help There may be times when you need help to solve a problem, or you may want more information about how your DM300c/DM400c Seres works. lease read the troubleshooting information in this section first. In many cases, it can help you resolve the problem. If you need to contact us, please have the following information at hand: •...

  • Page 95: Error Messages

    8 • Troubleshooting Error Messages From time-to-time your DM300c/DM400c Seres may display an alert or error message. An alert tells you that something needs attention; an error message usually tells you about a DM300c/DM400c Seres condition you can fix. Message Description Action Account Refill amount exceeds funds Perform Refill procedures for...

  • Page 96: Printing Problems

    8 • Troubleshooting Printing Problems Machine won't print Machine is in seal-only mode This mode disables printing. Press Home to return to Home screen and resume printing. Digital meter stamp is incomplete or streaked; poor print quality Print nozzles clogged IMPORTANT: Always ensure that your prints are clear and complete.

  • Page 97: Feeding Problems

    8 • Troubleshooting Feeding Problems To avoid stalled (jammed) envelopes 1. Make sure your envelopes meet our published specifications. See Chapter 1, Introduction. 2. Feed envelopes correctly. See the instructions in Chapter 3, Running Mail. Don't try to feed oversize envelopes through the machine.
  • Page 98 8 • Troubleshooting Clearing a Stalled Envelope- Feeder Area (DM400c Only) 1. Raise the Feeder Cover 2. Release the Feeder Clearance lever to remove mail under feeder rollers. Feeder Clearance Lever 3. If necessary, remove moistener assembly to clear mail between the feeder and the printer area.

  • Page 99: Display Problems

    8 • Troubleshooting Display Problems Display hard to read Display contrast needs adjustment (see page 6-4). Problems with Postage Refill The display shows a series of messages during the postage refill process Normal The machine is designed to display the progress of the postage refill. If the procedure fails for any reason, the display tells you why.

  • Page 100: Moistening Problems

    8 • Troubleshooting Moistening Problems Envelopes don't seal Incorrect feeding Make sure you slide the envelope flap under the blue edge of the feed deck. If you don't, the moistener can't wet the flap. Low sealant level Check the sight glass on the left side of the moistener tank. If the sealant level is low, add sealing solution until it reaches the bottom of the fill hole.

  • Page 101: Postal Advertisements (Ads)

    9 • Supplies and Options DM300c DM400c This chapter explains how to order supplies and accessories for your digital mailing system. It also tells you a little about options that can help you get the most value from your equipment Options ..............9-2 Weighing Platforms ........9-2 Moistener ............9-2...

  • Page 102: Options

    9 • Supplies and Options Options A number of flexible options are available so you can tailor your mailing system to meet your exact needs today, and expand it as your business grows tomorrow. Contact your machine supplier who will advise you about the options available on your model. Weighing Platforms The weighing platform allows you to accurately weigh mail and packages.

  • Page 103: How To Order

    Sealing Solution (to seal envelope flaps after processing) IMPORTANT INFORMATION Pitney Bowes recommends that you only use genuine replacement ink cartridges that are available from Pitney Bowes. If alternative cartridges or refills are obtained, the ink used must be approved by your Postal Authority.
  • Page 104 9 • Supplies and Options 9-4 SDC755A...
  • Page 105 10 • Reports DM300c DM400c This chapter explains how to take advantage of the reports feature of your system. Overview of Reports ...........10-2 Last 5 Refills Report ...........10-2 Funds Report ............10-2 Single Account Report ........10-3 Multi-Account Summary Report......10-3 Account List Report ..........10-4 System Setup Report .........10-4 Error Report ............10-5 Configuration Report ..........10-5...

  • Page 106: Overview Of Reports

    10 • Reports Overview of Reports Your system allows you to print reports for funds usage, postage refills, postage tracked by account, and other valuable data. You can print these reports directly from your machine on an envelope or tape sheet.

  • Page 107: Single Account Report

    10 • Reports Single Account Report This report provides the postage history for a single account (if the Departmental Accounting feature is set up on your system). 1. Press Options. 2. Select "Reports". 3. Select "Accounts". 4. Select "Single Account". 5.

  • Page 108: Account List Report

    10 • Reports Account List Report This report provides a list of all of the accounts that you have configured on your system (If the Departmental Accounting Feature is set up on your system). It can only be printed if you have an external printer connected to your system.

  • Page 109: Error Report

    10 • Reports Error Report This report provides a history of error codes that your machine has encountered. 1. Press Options. 2. Select "Reports". 3. Press Page Down (if necessary). 4. Select "Error". 5. When prompted, insert envelope into machine or press Tape. The report is printed.

  • Page 110: Permit Report

    10 • Reports Permit Report This report lists the activity of each permit print if your system is being used for permit printing. 1. Press Options. 2. Select "Reports". 3. Press Page Down (if necessary). 4. Select "Permit". 5. When prompted, insert envelope into machine, or Press Tape. NOTE: If this is a multi-page report, you will be prompted to insert another envelope/tape sheet.
  • Page 111 11 • Departmental Accounting DM300c DM400c This chapter explains how to take advantage of the optional accounting feature of the system. Overview of the Accounting Feature....11-2 Turning On Accounting (if available) ....11-2 Turning Off Accounting ........11-3 Selecting an Account .......... 11-3 Creating an Account ...........

  • Page 112: Overview Of The Accounting Feature

    11 • Departmental Accounting Overview of the Accounting Feature If your model has the departmental accounting feature, you can setup your system to track postage costs incurred by individuals or departments in your organisation (e.g., Engineering, Sales, etc.). The number of accounts available on your system is based on the amount purchased or supplied with your model.

  • Page 113: Turning Off Accounting

    11 • Departmental Accounting Turning Off Accounting You can temporarily turn off the Departmental Accounting whenever you wish. NOTE: You will not be tracking postage by account when this feature is turned off. 1. Press Options. 2. Select “Accounts” 3. If the supervisor password is enabled, you will be prompted to enter it and select “OK”...

  • Page 114: Creating An Account

    11 • Departmental Accounting Creating an Account You need to create an account before you can use the departmental accounting feature to track postage. 1. Press Options. 2. Select "Accounts" 3. If the supervisor password is enabled, you will be prompted to enter it and select “Accept”...

  • Page 115: Editing An Account/Setting Up Account Passwords

    11 • Departmental Accounting Editing an Account/Setting Up Account Passwords You can edit an account name and establish passwords for each account if you wish. 1. Press Options. 2. Select "Accounts”. 3. If the supervisor password in enabled, you will be prompted to enter it and select “Continue”...

  • Page 116: Turning On Account Passwords

    11 • Departmental Accounting Turning On Account Passwords You can turn on the requirement for all operators to enter passwords (if passwords are set up) when choosing an account. NOTE: The Supervisor Password must be turned on before you can use this feature. If it is turned on, you will be presented with an option to enter the Supervisor Password.

  • Page 117: Viewing Account Totals

    11 • Departmental Accounting Viewing Account Totals You can view your account totals anytime using this option. 1. Press Options. 2. Select “Accounts". 3. If the supervisor password is enabled, you will be prompted to enter it and select “Continue” to continue. NOTE: If the supervisor password is enabled, you will need to enter it to gain access to all of the accounting functions.

  • Page 118: Clearing Account Totals

    11 • Departmental Accounting Clearing Account Totals You can view your account totals anytime using this option. 1. Press Options. 2. Select “Accounts". 3. If the supervisor password is enabled, you will be prompted to enter it and select “Continue” to continue. NOTE: If the supervisor password is enabled, you will need to enter it to gain access to all of the accounting functions.

  • Page 119: Clearing All Accounts

    11 • Departmental Accounting Clearing All Accounts You can clear the postage totals on all accounts when necessary. CAUTION: Make sure your really want to clear all your accounts. Once you do, the information can not be retrieved. 1. Press Options. 2.

  • Page 120: Deleting An Account

    11 • Departmental Accounting Deleting an Account You can delete an account and remove it and its contents from the system. CAUTION: Make sure your really want to delete an account. Once you do, the account information can not be retrieved. 1.

  • Page 121: Glossary

    Glossary Account—A department (e.g., “Human Resources”) to which postage is charged. Your machine may allow you to set up and choose a number of different accounts. You can assign a unique name to each. The machine stores the total postage used and the number of mail pieces processed for each account.
  • Page 122 Glossary Home Screen—The machine display that shows your current selections. It indicates that you're ready to print postage. Inspection—The process of examining the postage usage through the machine to assure accurate postal funds accounting. Your machine is subject to remote inspection whenever you add postage to it.
  • Page 124 Support Web Site: www.pitneybowestsg.com PB Form SDC755A (2-07) © Pitney Bowes Limited, 2007 We have made every reasonable effort to assure the accuracy and usefulness of this guide, however we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our products.

This manual is also suitable for:

Dm400c series

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