Pitney Bowes DM300C Operator's Manual
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Pitney Bowes DM300C Operator's Manual

Pitney bowes inc. postal equipment user manual
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DM300c / DM400c Digital Mailing Systems
Operator Guide

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Summary of Contents for Pitney Bowes DM300C

  • Page 1 DM300c / DM400c Digital Mailing Systems Operator Guide...
  • Page 2 SV62261 Rev. A ©2009 Pitney Bowes Inc. All rights reserved. This book may not be reproduced in whole or in part in any fashion or stored in a retrieval system of any type or transmitted by any means, elec tron i cal ly or mechanically, without the express, written permission of Pitney Bowes.
  • Page 3 FCC Part 15 Compliance NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against interference in a residential installation.
  • Page 4 If trouble is experienced with this equipment (3C00, 4C00 mailing machine), please contact Pitney Bowes, One Elmcroft Rd., Stamford, CT at 1-800-522- 0020 for repair or warranty information. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.
  • Page 5 Pitney Bowes Contact List DM300c DM400c Machine Identification Product Name: DM300c Digital Mailing System Model Number: 3C00 Product Name: DM400c Digital Mailing System Model Number: 4C00 Resources For support information, go to www.pb.com and click on Customer Support. Click on Meters and Mailing Systems, then click on the appropriate product name link.
  • Page 6 This page was put in as a placeholder so you can print this entire guide in a duplex (double-sided) mode while keeping the proper page positions.

  • Page 7: Table Of Contents

    Other Sources of Information ...1-7 Important Safety Notes ...1-7 Important Telephone Safety Instructions ...1-9 2 • Getting to Know Your System Parts of the Machine - DM300c ...2-2 Parts of the Machine - DM400c ...2-4 Control Panel ...2-6 Connections on Back of Machine ...2-8 3 •...
  • Page 8 Auto-Advance of Printed Date for the Meter Stamp ...4-3 Manually Changing Printed Date for the Meter Stamp ...4-4 Sealing Envelopes without Printing a Meter Stamp ...4-5 DM300c Only ... 4-5 DM400c Only ... 4-5 Printing the Date and Time, Ad or Text (no meter stamp) ..4-6 Omitting/Restoring Day or Date on the Meter Stamp ...4-7...
  • Page 9 6 • Adding Postage/Connecting to the Data Center Postage and Your Machine ...6-2 Establishing Communications Between Your Machine and ... the Pitney Bowes Data Center ...6-2 Downloads from the Data Center to Your Machine ...6-3 Using Constant Connection to Establish Communications with the Data Center ...6-6...
  • Page 10 Table of Contents 8 • Standard Accounting Option Overview of Accounting Options ...8-2 Activating/Setting Up Standard Accounting Option ...8-4 Turning On Accounting ...8-6 Turning Off Accounting ...8-7 Turning On Account Passwords ...8-7 Turning Off Account Passwords ...8-8 Creating New Accounts ...8-9 Editing Account Names and Passwords ...8-10 Selecting An Account to Track Postage ...
  • Page 11 (DM400c) ... 12-8 Cleaning the Shield and Wick (DM400c) ... 12-9 Removing the Moistener (DM300c) ... 12-10 Removing the Shield and Wick (DM300c) ... 12-12 Printer Maintenance ...12-13 Printing a Test Pattern ... 12-13 Cleaning the Printer Nozzle ... 12-14 Replacing the Print Head ...
  • Page 12 Table of Contents 13 • Troubleshooting Getting Help ...13-2 Messages on the LCD Display ...13-2 Blank Display ...13-2 Display Difficult to Read ...13-3 Printing Problems ...13-3 Feeding Problems ...13-4 To clear a stalled envelope in the printer area: ... 13-4 To avoid stalled envelopes: ...

  • Page 13: Introduction

    1 • Introduction DM300c DM400c This chapter lists the key features of your mail ing system, tells you what's in this guide, and pre sents important safety information. What's in this Guide ...1-2 About Your Digital Mailing System...1-3 Postal Requirements ...1-4 Sections of the Meter Stamp ...1-5...

  • Page 14: What's In This Guide

    1 • Introduction What's in this Guide Section Description Describes the key features of your mail ing system. It Chapter 1 also includes important safety notes. Introduction Explains the purpose and shows the lo ca tion of each Chapter 2 control and ma chine feature.

  • Page 15: About Your Digital Mailing System

    About Your Digital Mailing System Your digital mailing system's advanced features include: • Space-saving, compact footprint • ENERGY STAR ® helps preserve the environment • Large, easy-to-read display shows system status and prompts you through setup operations • Semi-automatic and automatic envelope feeding, transport, and auto-eject •...

  • Page 16: Postal Requirements

    ® every 120 days. This postal inspection requirement can be automatically met by connecting to the Pitney Bowes Data Center to check your Postage By Phone account balance or to add postage to your meter.

  • Page 17: Sections Of The Meter Stamp

    IntelliLink™ technology gives you the ability to: Add postage funds conveniently You can add funds to your machine electronically via Pitney Bowes Postage By Phone (requires analog phone line, a Windows PC with ®...

  • Page 18: About Constant Connection

    About Constant Connection Constant Connection is an option that allows you to connect your machine to the Pitney Bowes Data Center via a LAN network that has Internet access. Internet connection is normally much quicker than using the analog phone line option to download postage and software updates to your machine.

  • Page 19: Other Sources Of Information

    • The Pitney Bowes Contact List on page v, which provides helpful websites and phone numbers. Important Safety Notes Follow the normal safety precautions for all of fice equipment.
  • Page 20 • To prevent overheating, do not cover the vent open ings. • Use only Pitney Bowes approved ink, tape strips, and cleaners. Call the Pitney Bowes Supply Line need Material Safety Data Sheets on the supplies for OSHA requirements, please con tact your local Pitney Bowes branch.

  • Page 21: Important Telephone Safety Instructions

    Important Telephone Safety Instructions If the LAN Internet connection is not available, the machine connects directly to an a log tele phone lines. For your protection, basic safety pre cau tions should always be followed to reduce the risk of fire, elec tric shock, and injury to persons.
  • Page 22 1 • Introduction This page was put in as a placeholder so you can print this entire guide in a duplex (double-sided) mode while keeping the proper page positions. 1-10 SV62261 Rev. A...

  • Page 23: Getting To Know Your System

    2 • Getting to Know Your System In this chapter you'll find out where everything is and what it does. Parts of the Machine - DM300c ...2-2 Parts of the Machine - DM400c ...2-4 Control Panel ...2-6 Connections on Back of Machine ...2-8 SV62261 Rev.

  • Page 24: Parts Of The Machine - Dm300C

    2 • Getting to Know Your System Parts of the Machine - DM300c (shown with optional weighing platform) SV62261 Rev. A...
  • Page 25 2 • Getting to Know Your System Parts of the Machine - DM300c (cont'd) Item Part Control Panel Tape Feeder Weighing Platform (optional) Ink Access Cover Ink Waste Tank (partially hidden in figure) Storage Slot Stacker Tray Clearance Lever (two...

  • Page 26: Parts Of The Machine - Dm400C

    2 • Getting to Know Your System Parts of the Machine - DM400c (shown with optional weighing platform) (shown with optional weighing platform) SV62261 Rev. A...
  • Page 27 2 • Getting to Know Your System Parts of the Machine - DM400c (cont'd) Item Part Feeder Access Cover Seal/No Seal Lever Ink Access Cover Weighing Platform (optional) Ink Waste Tank Control Panel Clearance Lever (two position) Printer Deck Tape Feeder Moistener Side Guide Feeder Deck...

  • Page 28: Control Panel

    2 • Getting to Know Your System Control Panel Item Part/Key Tape Key Lock/Power Key Screen Selection Keys Operator Display Up/Down Arrows (Scroll Keys) Alpha/Numeric and QWERTY Keypads Description Allows you to print tape strip(s) Allows you to power up or power down machine. If the lock code feature has been enabled, you can either power down the machine or put the machine into lock-down mode.
  • Page 29 2 • Getting to Know Your System Control Panel (cont'd) Item Part/Key Enter Key Start and Stop Keys Feature Keys Home Normal Preset Custom Preset Allows you to select from up to 10 predefined Refill Postage Funds Weigh/Rate Menu IMPORTANT: When you press one of the Feature keys, any entry in the preceding screen is lost unless you have fi...

  • Page 30: Connections On Back Of Machine

    Used to connect to: • an external printer to print report data • an external weighing platform (scale) • the Pitney Bowes Data Center via the Internet using either a USB network adapter (known as "Constant Connection") or a USB cable connected to a Windows PC that has Internet access (known as PC Meter Connect™").

  • Page 31: Running Mail

    Keying In the Postage Directly ...3-4 Entering Weight Manually ...3-4 Using the Optional Weighing Platform ...3-5 Processing Letter Mail ...3-6 Manually Feeding Envelopes (DM300c) ...3-6 Automatically Feeding Envelopes (DM400c) ...3-7 Processing Flats, Packages, or Non-Letter Mail ...3-8 Printing a Single Tape ...3-8 Printing Multiple Tapes ...3-8...

  • Page 32: Home Screen

    3 • Running Mail Home Screen When you power up your system, the Home screen ap pears on the operating display. If your sys tem has been set up to require a Lock Code or password, you are prompted to enter it. A typical Home screen is show below (your screen may vary slightly if you had not purchased the optional accounting feature or weighing platform):...

  • Page 33: Applying Postage

    Applying Postage There are several ways you can apply postage using your mailing system: • Key in the postage directly from the keyboard when you already know the amount • Enter the weight of the mail piece manually and have the system calculate the postage amount using the system's internal rating feature •...

  • Page 34: Keying In The Postage Directly

    3 • Running Mail Applying Postage (cont'd) Keying In the Postage Directly 1. From the Home screen, en ter the post age us ing the nu mer ic keys. You do not need to enter the decimal point. 2. Press Enter or select "Accept" to confirm the amount. Key In Postage ◄...

  • Page 35: Using The Optional Weighing Platform

    Applying Postage (cont'd) Using the Optional Weighing Platform 1. Make sure weighing platform is activated. See Chapter 11, Scale Options to turn your weighing platform on, if necessary. 2. Place mail piece on weighing platform (you will see “lb. and oz” under the "Scale"...

  • Page 36: Processing Letter Mail

    3 • Running Mail Processing Letter Mail Manually Feeding Envelopes (DM300c) 1. If using the moistener, place flap along moistener and move towards the right. 2. Place the envelope up against the registration wall of the sys tem and slide it to the right until the sys tem grasps it. The system prints the dig i tal indicia and ejects the envelope.

  • Page 37: Automatically Feeding Envelopes (Dm400C)

    Processing Letter Mail (cont'd) Automatically Feeding Envelopes (DM400c) 1. Tap lead edges and top edges of envelopes on table. 2. Shingle envelopes (slant the stack as shown) so the bottom envelope feeds first. All envelopes should be the same size. 3.

  • Page 38: Processing Flats, Packages, Or Non-Letter Mail

    3 • Running Mail Processing Flats, Packages, or Non-Letter Mail If your mail piece is too thick to pass through the feeder (non-Letter size), you can use a tape strip to print the indicia on, then apply it to your mail piece. Printing a Single Tape Strip 1.

  • Page 39: Selecting An Account To Track Postage

    Selecting an Account to Track Postage You can select an account to track postage if one of the optional departmental accounting features is turned on. See Chapter 8, Standard Accounting Option, for additional information. 1. From Home screen, press the selection key next to Account. The "Select Account"...

  • Page 40: Using Differential Weighing

    3 • Running Mail Using Differential Weighing Differential Weighing is an optional feature that allows you to place all your mixed weight mail on the scale and have the system automatically calculate the correct weight as you remove each mail piece. It is a fast and convenient method for processing mixed weight, but same class mail.
  • Page 41 DM400c - Load the envelope onto the feeder with the flap down and fac ing the rear wall. 9. DM300c - Place the envelope up against the registration wall of the sys tem and slide it to the right until the sys tem grasps it. The system prints the meter stamp and ejects the envelope.
  • Page 42 3 • Running Mail Using Differential Weighing (cont'd) 11. When you have removed the last item from the scale, the "Last Item" screen displays. Last Item Print postage for last item removed? ◄ Yes ◄ No, Do not print Select "Yes" to rate the item or "No, Do not print". 12.

  • Page 43: Checking And Clearing The Batch Count

    Checking and Clearing the Batch Count Your system has the ability to keep track of batches of mail if desired. You may use this feature to track the amount of mail going out per day, per week, per month, etc. The system stores the postage value and piece count in for ma tion in a "batch register".

  • Page 44: Printing The Batch Count

    2. Press Menu and select "Print Funds Report". 3. When prompted either: • Insert an envelope (DM300c): Place the envelope up against the back wall of the sys tem and slide it to the right until the sys tem grasps it.

  • Page 45: Clearing The Batch Count

    Checking and Clearing the Batch Count (cont'd) Clearing the Batch Count IMPORTANT: Make sure you really want to clear the batch count; once you do, you can't re store the data. 1. Press Funds. 2. Press Menu and select "Clear Batch Value". 3.
  • Page 46 3 • Running Mail This page was put in as a placeholder so you can print this entire guide in a duplex (double-sided) mode while keeping the proper page positions. 3-16 SV62261 Rev. A...

  • Page 47: Printing Options

    Auto-Advance of Printed Date for the Meter Stamp ...4-3 Manually Changing Printed Date for the Meter Stamp ...4-4 Sealing Envelopes without Printing a Meter Stamp...4-5 DM300c Only ...4-5 DM400c Only ...4-5 Printing the Date and Time, Ad or Text (no meter stamp) ...4-6 Omitting/Restoring Day or Date on the Meter Stamp ...4-7...

  • Page 48: Printing Options Overview

    4 • Printing Options Printing Options Overview There are various printing options available when processing mail through the system. You can: • Seal the envelope without printing the meter stamp. • Print the date and time, an advertisement, or text on mail. •...

  • Page 49: Sections Of The Meter Stamp

    Sections of the Meter Stamp These are the sections that make up the meter stamp printed on your mail piece. Envelope Ad Optional Printing Printing a $0.00 Meter Stamp If you want to check the ink imprint (meter stamp) on your machine, you can generate a $0.00 meter stamp for this purpose.

  • Page 50: Manually Changing Printed Date For The Meter Stamp

    4 • Printing Options Manually Changing Printed Date for the Meter Stamp You may want to advance the date printed on the meter stamp if it is after normal business hours and you want to prepare outgoing mail for a future business day's mailing. IMPORTANT: •...

  • Page 51: Sealing Envelopes Without Printing A Meter Stamp

    Sealing Envelopes without Printing a Meter Stamp DM300c Only You can use your DM300c as an envelope sealer to seal pre- addressed envelopes without printing a meter stamp. 1. Press Menu. 2. Select "Printing Options." 3. Select "No Printing (Seal Only)."...

  • Page 52: Printing The Date And Time, Ad Or Text (No Meter Stamp)

    Text Messages for more information about configuring text messages. 4. To manually feed envelopes (DM300c): Place the envelope up against the registration wall of the sys tem and slide it to the right until the sys tem grasps it. The system prints the dig i tal indicia and ejects the envelope.

  • Page 53: Omitting/Restoring Day Or Date On The Meter Stamp

    Omitting/Restoring Day or Date on the Meter Stamp For most mailings, you normally print the date as part of the meter stamp. However, for certain classes of mail, you may want to turn off the date. Call your local post office or visit www.USPS.com for further information. 1.

  • Page 54: Adding/Removing A Postal Inscription To Meter Stamp

    Downloading a Postal Inscription into Your Machine Your system comes pre-loaded with certain postal inscriptions. If you want another postal inscription, contact Pitney Bowes (see page v). Inscriptions can be purchased and downloaded directly into your meter. Your inscription must be purchased and the machine must be...

  • Page 55: Adding/Removing An Envelope Ad To The Meter Stamp

    Downloading an Envelope Ad into Your Machine Your system comes pre-loaded with several envelope ads. If you want another envelope ad, contact Pitney Bowes (see page v). Ready-made items can be purchased and downloaded directly into your meter. We can also work with you to create custom ads.
  • Page 56 4 • Printing Options This page was put in as a placeholder so you can print this entire guide in a duplex (double-sided) mode while keeping the proper page positions. 4-10 SV62261 Rev. A...

  • Page 57: Normal And Custom Presets

    Selecting Custom Presets ...5-5 Viewing a Custom Preset ...5-5 Defining Custom Presets ...5-6 Editing a Custom Preset Name ...5-8 Overwriting (Save New Settings for) Custom Preset ...5-8 Deleting a Custom Preset ...5-9 SV62261 Rev. A DM300c DM400c ® “Class” in my Preset? ...5-2...

  • Page 58: What Is A Preset

    5 • Normal and Custom Presets What is a Preset? A preset is very similar to a “shortcut” on your computer. It recalls a setting that already contains the postage class, the postage value, fees for special service such as Delivery Confirmation, and possibly other values.

  • Page 59: Normal Preset

    Normal Preset Normal Preset comes pre-configured. You can change these settings by re-defining new values (vs. editing existing values) by following the procedure below. IMPORTANT: • You cannot delete the Normal Preset, but you can define new values for the Normal Preset based on the current condition of the machine.
  • Page 60 5 • Normal and Custom Presets Normal Preset (cont'd) Defining New Values for the Normal Preset (continued) View Settings Preset: Normal Preset Postage Class ZIP/Zone Fees Select This Preset [Enter] View Settings Preset: Normal Preset Text Msg Date Select This Preset [Enter] Preset: Normal Preset Hor.

  • Page 61: Custom Presets

    Custom Presets You have the option of viewing, editing the name of, overwriting (save new settings for), or deleting a Custom Preset as necessary. IMPORTANT: When a rate change becomes effective, always check the post age values assigned to all presets to make sure that they comply with the new rates.

  • Page 62: Defining Custom Presets

    5 • Normal and Custom Presets Custom Presets (cont'd) Defining Custom Presets To define (create) a new Custom Preset: 1. Establish the proper settings on the machine (such as No Ad, a class, a specific departmental account, etc.) that you want the preset to contain.
  • Page 63 Custom Presets (cont'd) Defining Custom Presets (continued) View Settings Preset: Custom 1 Preset Postage Class ZIP/Zone Fees Select This Preset [Enter] View Settings Preset: Custom 1 Preset Text Msg Date Select This Preset [Enter] Preset: Custom 1 Preset Account Hor. Pos Weight Mode Select This Preset [Enter]...

  • Page 64: Editing A Custom Preset Name

    5 • Normal and Custom Presets Custom Presets (cont'd) Editing a Custom Preset Name You may change the name of a preset if you want. 1. Press Menu. 2. If necessary, press the green down arrow key to scroll through the menu screens.

  • Page 65: Deleting A Custom Preset

    Custom Presets (cont'd) Deleting a Custom Preset Deleting a preset removes all the settings assigned to it and removes it from the Presets Menu. IMPORTANT: Once you deleted a preset, its values are gone. You can't recover a deleted preset. 1.
  • Page 66 5 • Normal and Custom Presets This page was put in as a placeholder so you can print this entire guide in a duplex (double-sided) mode while keeping the proper page positions. 5-10 SV62261 Rev. A...

  • Page 67: Establishing Communications Between Your Machine And The Pitney Bowes Data Center

    Connecting to Data Center This chapter explains how to add postage to your system using Pitney Bowes' Postage By Phone connecting to the Pitney Bowes Data Center. Postage and Your Machine...6-2 Establishing Communications Between Your Machine and the Pitney Bowes Data Center ...6-2 Downloads from the Data Center to Your Machine ...6-3...

  • Page 68: Postage And Your Machine

    Postage By Phone meter payment account (send in a check, direct withdrawal, establish credit, etc.). See the Pitney Bowes Contact List on page v to call for further information. Establishing Communications Between Your Machine...

  • Page 69: Downloads From The Data Center To Your Machine

    6 • Adding Postage/Connecting to Data Center Downloads from the Data Center to Your Machine When you connect to the Pitney Bowes Data Center to add postage or perform other transactions, the Data Center may activate other downloads while the machine is connected. If some type of software/ postal update or download is available, a message stating so displays.
  • Page 70 Postal/ZIP Code Update If the Postal Code on record at the Pitney Bowes Data Cen ter does not match the Postal/ZIP Code of your system, the code will be down load ed into your system.
  • Page 71 Postal rates change periodically by the USPS available, you can download them quickly and easily directly from the Pitney Bowes Data Center. The new rates are normally available for download at least seven days before the effective date. The display tells you when a Rate Change up date is com plete. It also tells you if the up date is im me di ate or takes effect at a later date by listing the new date.

  • Page 72: The Data Center

    Establish Communications with the Data Center Constant Connection is a feature that allows you to connect your system to the Pitney Bowes Data Center via a LAN network that has Internet access. Internet connection is normally much quicker than using the analog phone line option to download postage and software updates to your machine.

  • Page 73: Using Pc Meter Connect

    (you'll know this when you don't see the PC Meter Connect icon will restart the software. Alternately, you may click on the Start button > All Programs > Pitney Bowes > PC Meter Connect. A PC Meter Connect icon will then appear in system tray.

  • Page 74: The Data Center

    Data Center (cont'd) If you right-click on PC Meter Connect can access several options for the PC Meter Connect Option Description Connects you to a Pitney Bowes website for the latest Update PC Meter version of the PC Meter Connect Connect ™...

  • Page 75: Using An Analog Phone Line To Establish Communications With The Data Center

    Using an Analog Phone Line to Establish Communications with the Data Center If you do not have Internet access available, you may establish communications to the Pitney Bowes Data Center using an analog phone line. The following are usually analog phone lines: •...

  • Page 76: Checking Funds (Postage) Availability In Machine

    6 • Adding Postage/Connecting to Data Center Checking Funds (Postage) Availability in Machine 1. Press Funds. 2. View funds used and pieces processed. Funds Available Used Total Pieces Ctl Sum More Options (Menu) 3. Press the down arrow key to view additional information. Funds Batch Value Batch Count...

  • Page 77: Checking Your Postage By Phone Account Balance

    6 • Adding Postage/Connecting to Data Center Checking Your Postage By Phone You can check your Postage By Phone time, as long as your system is connected to the Pitney Bowes Data Center. The Postage By Phone® ac count balance represents the NOTE: funds in your account, not the amount in your meter.

  • Page 78: Adding Postage

    The amount shown in the "Add $xx" selection line NOTE 2: represents the amount of postage you added the last time. 3. The system connects to the Pitney Bowes Data Center (this may take a few moments). Various screens displays, letting you know the status of the process.
  • Page 79 Additional Funds Available your Postage By Phone® ac count balance (by signing up to one of the various Pitney Bowes credit programs such as Purchase Power, etc.) – your Postage By Phone® ac count number Account No.

  • Page 80: Printing A Funds Report

    2. Press Menu and select "Print Funds Report". 3. When prompted either: • Manually feed an envelope (DM300c): Place the envelope up against the back wall of the sys tem and slide it to the right until the sys tem grasps it.

  • Page 81: Downloading Files Or Updating System

    The system automatically dials the center. Make sure the system is connected in the proper NOTE: manner to communicate to the Pitney Bowes Data Center (see page 6-2). 5. After connection is made, if some type of software or postal update or download is available, a message stating so displays.

  • Page 82: Settings For Connecting To The Data Center

    ID, password, and server IP address. IMPORTANT: Do not change the Data Center settings un less directed to do so by your Pitney Bowes representative. LAN Connection Network Settings Follow the steps below to ensure your LAN Internet connection is set up properly.
  • Page 83 6 • Adding Postage/Connecting to Data Center Settings for Connecting to the Data Center (cont'd) Analog Phone Line Connection Settings If an Internet connection is not available, you can use an analog phone line to connect to the Data Center. The Phone Settings menu allows you to modify the phone con nec tion settings on your machine (tone or pulse, dial prefix, etc.) Phone Settings...
  • Page 84 6 • Adding Postage/Connecting to Data Center Settings for Connecting to the Data Center (cont'd) Analog Phone Line Connection Settings (continued) Selecting the Dialing Type ( Tone/Pulse) Use this to tell the system whether your have a tone or pulse type phone.
  • Page 85 Phone Settings menu. Changing Modem Parameters Use this if you need to change the modem settings used to dial into the Pitney Bowes Data Center but only if you are directed to by a Pitney Bowes representative. 1. Press Menu.
  • Page 86 Data Center Distributor Settings This option allows you to modify the con nec tion parameters that your machine uses to connect to the Pitney Bowes Data Center. A brief description of each parameter is provided on the next page. IMPORTANT: Do not change these settings un less directed to do so by your Pitney Bowes representative.
  • Page 87 Account and User ID - This is the account number and the user ID that your sys tem uses to dial into the Internet service provider (ISP) that allows you to connect to Pitney Bowes. • Global Password - This is the password your system uses to dial into your Internet Service Provider.
  • Page 88 6 • Adding Postage/Connecting to Data Center This page was put in as a placeholder so you can print this entire guide in a duplex (double-sided) mode while keeping the proper page positions. 6-22 SV62261 Rev. A...

  • Page 89: System Options

    Enabling, Changing or Disabling Lock Codes and Passwords ...7-9 Configuring the Tape Button...7-12 Setting Up (USPS) Confirmation Services ...7-13 Advanced Options ...7-14 Meter Withdrawal (Withdrawing Postage Funds) ...7-14 Managing (USPS) Confirmation Records ...7-15 Running Install Mode ...7-17 SV62261 Rev. A DM300c DM400c...

  • Page 90: System Options Overview

    7 • System Options System Options Overview System Options allow you to customize the machine for the way you run your mail and add security to those features that are sensitive to your organization. Because of the many settings available, the set- tings are categorized into "Basic"...

  • Page 91: Basic Options

    Basic Options Setting the Time, Date, and Timeouts You can change the system time/date, set the time/date to day light sav ing time, change the time at which your sys tem advances the date/time to the next day, and set the amount of time your sys tem can re main in ac tive be fore re vert ing to the Normal Preset val ues.
  • Page 92 7 • System Options Basic Options (cont'd) Setting Auto Date Advance Time Your system can automatically advance the date every day at a time you specify. The date advance time is factory set to 12:00 AM. If your mail is picked up at a certain time each day, you can set the system to advance the date after the mail pickup time.
  • Page 93 Basic Options (cont'd) Setting the Normal Preset Timeout The Normal Preset is a pre-defined set of values (postage, ad, ac- count and so on) that your machine display au to mat i cal ly returns to after a set period of time. You can set the amount of time the display takes before it re verts to the Normal Preset.
  • Page 94 7 • System Options Basic Options (cont'd) Setting Daylight Sav ing Time 1. Press Menu. 2. Select "Setup". 3. Select "Time and Timeouts". 4. If necessary, press the green down arrow key to scroll through the menu screens. 5. Select "Daylight Savings". The display shows the cur rent set ting. Daylight Saving Current Time: 1:38 PM ◄...

  • Page 95: Changing Language

    Basic Options (cont'd) Changing Language The machine is capable of displaying all screens, operator prompts, and options in either English or Spanish (Español). English is the de- fault language when the machine is initially powered up. To change the screens to Spanish (or back to English when Español is selected): 1.

  • Page 96: Setting Postage Limits (Funds Warnings)

    7 • System Options Basic Options (cont'd) Setting Postage Limits (Funds Warnings) You can specify values so that when your postage funds drop below a certain level, or if you try to enter too much postage for a piece of mail, the system displays a warning.

  • Page 97: Enabling, Changing Or Disabling Lock Codes And Passwords

    Basic Options (cont'd) Enabling, Changing or Disabling Lock Codes and Passwords Enabling the Lock Code The Lock Code prevents unauthorized access to your mail ing system after the machine has entered sleep mode. 1. Press Menu. 2. Select "Setup". 3. If necessary, press the green down arrow key to scroll through the menu screens.
  • Page 98 7 • System Options Basic Options (cont'd) Changing the Lock Code You can change the Lock Code if it has been enabled. 1. Press Menu. 2. Select "Setup". 3. If necessary, press the green down arrow key to scroll through the menu screens.
  • Page 99 Basic Options (cont'd) Disabling the Supervisor Password You can disable the Supervisor Password if it has been enabled. 1. Press Menu. 2. Select "Setup". 3. If necessary, press the green down arrow key to scroll through the menu screens. 4. Select "Lock Code/Password". 5.

  • Page 100: Configuring The Tape Button

    7 • System Options Basic Options (cont'd) Configuring the Tape Button You can specify the action the system takes when the Tape button is pressed. 1. Press Menu. 2. Select "Setup". 3. If necessary, press the green down arrow key to scroll through the menu screens.
  • Page 101 Basic Options (cont'd) ® Setting Up (USPS 1. Press Menu. 2. Select "Setup". 3. If necessary, press the green down arrow key to scroll through the menu screens. 4. Select "Confirmation Service". The Display Following During Confirmation Records screen displays. Display Following During Confirma- tion Records ◄...

  • Page 102: Advanced Options

    5. You will be prompted to "Transfer all funds from meter to PBP account". Select "Continue". 6. The system dials into the Pitney Bowes Data Center (this may take a few moments). Various screens display, letting you know the status of the process.
  • Page 103 Advanced Options (cont'd) ® Managing (USPS 1. Press Menu. 2. If necessary, press the green down arrow key to scroll through the menu screens. 3. Select "Advanced Features". 4. Select "Confirmation Records". The Manage Confirmation Re- cords screen displays. You have a choice to upload, view, delete or add records.

  • Page 104: Managing (Usps) Confirmation Records

    7 • System Options Advanced Options (cont'd) Managing (USPS) Confirmation Records (continued) 8. If you want to delete the record of an uploaded session, select "Delete Record". A. Select the record from the list provided that you want to de- lete.

  • Page 105: Running Install Mode

    Advanced Options (cont'd) Running Install Mode Running “Install Mode” allows you to review, and change if desired, most of the values that were selected when the machine was first installed via the procedure in the Quick Install Guide. This option provides a convenient location to set several values all at once.
  • Page 106 7 • System Options This page was put in as a placeholder so you can print this entire guide in a duplex (double-sided) mode while keeping the proper page positions. 7-18 SV62261 Rev. A...

  • Page 107: Overview Of Accounting Options

    Turning Off Accounting ...8-7 Turning On Account Passwords ...8-7 Turning Off Account Passwords ...8-8 Creating New Accounts ...8-9 Editing Account Names and Passwords ...8-10 Selecting An Account to Track Postage ...8-11 Displaying Account Totals ...8-12 SV62261 Rev. A DM300c DM400c...
  • Page 108 8 • Standard Accounting Option Printing Account Reports ...8-13 Printing to an Attached Printer ...8-13 Printing on an Envelope or Tape Strip ...8-14 Clearing All Account Totals ...8-16 Deleting Accounts ...8-17 SV62261 Rev. A...

  • Page 109: Standard Accounting Option

    Budget Manager Option Budget Manager adds a handy budgeting feature in addition to enhanced accounting. For more information, refer to the Budget Manager for DM300c/DM400c Operator Guide, SV62079. • Business Manager Option Business Manager is an accounting and budgeting package. You...

  • Page 110: Activating/Setting Up Standard Accounting Option

    8 • Standard Accounting Option Activating/Setting Up Standard Accounting Option Use the table below to step you through the process of setting up standard accounting (assuming you purchased it). The table covers the entire "life cycle" of an account, from creation to deletion. Step Action Turn On Accounting...
  • Page 111 Activating/Setting Up Standard Accounting Option (cont'd) Step Action Create Account Maintain (Edit) Account Select Account View/Print Account Totals Clear Accounts Allows you to clear the postage totals on accounts Delete Accounts SV62261 Rev. A 8 • Standard Accounting Option Description/Procedure Sets up your account name (and password if de- sired).

  • Page 112: Turning On Accounting

    8 • Standard Accounting Option Turning On Accounting 1. Press Menu. 2. Select "Accounts". If the supervisor password is enabled, you will need NOTE: to enter it to gain access to all of the accounting functions. 3. When prompted, select "Turn Accounting ON". •.

  • Page 113: Turning On Account Passwords

    Turning On Account Passwords You can turn on the requirement for all operators to enter passwords when choosing an account. You need to set up a Supervisor password (see Chapter NOTE 1: 7, System Options) before you can enable Account passwords. Turning on the account password feature forces you to NOTE 2: select a new account, just in case your existing account uses a...

  • Page 114: Turning Off Account Passwords

    8 • Standard Accounting Option Turning Off Account Passwords You can turn off the requirement for all operators to enter passwords (if passwords are set up) when choosing an account . 1. Press Menu. 2. Select "Accounts". If the supervisor password is enabled, you will need NOTE: to enter it to gain access to all of the accounting functions.

  • Page 115: Creating New Accounts

    Creating New Accounts You need to create an account before you can use the departmental accounting feature to track postage. 1. Press Menu. 2. Select "Accounts". Number of Accounts Created Accounts Accounts In Use: 0/25 ◄ Create New Account ◄ Delete Accounts ◄...

  • Page 116: Editing Account Names And Passwords

    8 • Standard Accounting Option Editing Account Names and Passwords You can edit an account name and establish passwords for each ac- count if you wish. 1. Press Menu. 2. Select "Accounts". If the supervisor password is enabled, you will need NOTE: to enter it to gain access to all of the accounting functions.

  • Page 117: Selecting An Account To Track Postage

    Selecting an Account to Track Postage You need to select an account to track postage when using Depart- mental Accounting. 1. From Home screen, press the selection key next to Account. The "Select Account" screen displays. Select Account Current: None None ◄...

  • Page 118: Displaying Account Totals

    8 • Standard Accounting Option Displaying Account Totals You can view your account totals anytime using this option. 1. Press Menu. 2. Select "Accounts". If the supervisor password is enabled, you will need NOTE: to enter it to gain access to all of the accounting functions. 3.

  • Page 119: Printing Account Reports

    Printing Account Reports Your system allows you to print accounting reports for a specific ac- count or all accounts, and also to print a list of accounts. The reports are accessed by pressing Menu and selecting "Reports". Some reports can be printed on an envelope or tape strip; NOTE: others require an optional attached printer (laser).

  • Page 120: Printing On An Envelope Or Tape Strip

    "Mailing Machine" when prompted. • Print on a manually fed envelope (DM300c): Place the en- velope up against the back wall of the sys tem and slide it to the right until the sys tem grasps it.
  • Page 121 Printing Account Reports (cont'd) Single Accounts Report This report provides the postage amount and number of pieces ap- plied against a single account. It must be printed on an envelope or tape strip. Account Name: SALES Acct Number: 1 Pieces: Postage: Multi-Account Summary Report This report provides the postage amount and number of pieces ap-...

  • Page 122: Clearing All Account Totals

    8 • Standard Accounting Option Clearing All Account Totals You can clear the postage totals on all accounts (for example, at the beginning of a new fiscal year) with this option. IMPORTANT: Make sure you really want to clear an ac count. Once you do, the account in for ma tion is gone.

  • Page 123: Deleting Accounts

    Deleting Accounts You can delete an account from the system if necessary. IMPORTANT: Make sure your really want to delete an ac count. Once you do, the account in for ma tion is gone. 1. Press Menu. 2. Select "Accounts". If the supervisor password is enabled, you will need NOTE: to enter it to gain access to all of the accounting functions.
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  • Page 125: Reports

    System Setup Report ...9-5 Error Report ...9-5 Configuration Report ...9-6 Software Version Report...9-6 Confirmation Services Report...9-6 Printing a Report...9-7 Printing to an Attached Printer ...9-7 Printing on an Envelope or Tape Strip ...9-7 SV62261 Rev. A 9 • Reports DM400c DM300c...

  • Page 126: Overview Of Reports

    9 • Reports Overview of Reports Your system allows you to print reports for funds usage, postage refills, postage tracked by account, and other valuable data. The re- ports are accessed by pressing Menu and selecting "Reports". Some reports can be printed on an envelope or tape strip; NOTE: others require an optional attached printer (laser).

  • Page 127: Last 5 Refills Report

    Last 5 Refills Report This report lists the last five postage refills. It must be printed on an envelope or tape strip. Date of Refill: MAR 05 07 – the date of refill Date of Refill – the time of refill Time –...

  • Page 128: Single Accounts Report

    9 • Reports Single Accounts Report This report provides the postage amount and number of pieces ap- plied to all of your accounts (if the Departmental Accounting feature is set up on your system). It must be printed on an envelope or tape strip.

  • Page 129: System Setup Report

    This report provides a history of error codes that your machine has encountered. It is generally a report you will not have to access un- less your Pitney Bowes Customer Service Representative requests that you print it out. Error Date:...

  • Page 130: Configuration Report

    PSD Ser. #: 4C46000000007E4C Print Head #: Printer Ser. #: Software Version Report This report provides system software version information. You may be directed to print this report by a Pitney Bowes agent. PBP Serial #: UIC Software Version: Print Mgr.: Low Sector:...

  • Page 131: Printing A Report

    "Mailing Machine" when prompted. • Print on a manually fed envelope (DM300c): Place the en- velope up against the back wall of the sys tem and slide it to the right until the sys tem grasps it.
  • Page 132 9 • Reports This page was put in as a placeholder so you can print this entire guide in a duplex (double-sided) mode while keeping the proper page positions. SV62261 Rev. A...
  • Page 133 This chapter explains how to create text messages to print on envelopes. Text Messages Overview...10-2 Text Message Specifications ...10-3 Postal Rules and Guidance ...10-3 Envelope Guidance ...10-4 Creating a Text Message ...10-5 Viewing/Editing a Text Message ...10-6 Deleting a Text Message ...10-7 SV62261 Rev. A DM300c DM400c 10-1...

  • Page 134: Text Messages Overview

    10 • Text Messages Text Messages Overview IMPORTANT: You should be familiar with the USPS regulations and standards relating to custom message printing and envelope usage for guid- ance concerning appropriate content, format, and other usage considerations. The Text Message feature enables you to enter text which can print directly on envelopes as they pass through the mailing system.

  • Page 135: Text Message Specifications

    Text Messages Overview (cont'd) Text Message Specifications Sample: ACME Corp Finance Dept. Building 3 Floor 16 Aberdeen Parkway Charlotte NC 28255 • Print up to five lines of information. • Print a maximum of 16 characters per line (including spaces). •...

  • Page 136: Postal Rules And Guidance

    10 • Text Messages Text Messages Overview (cont'd) Postal Rules and Guidance IMPORTANT: Any custom message printed by the system must follow USPS guidelines as published in the Domestic Mail Manual (DMM). A reference to proper standards can be found in P030, Section 9.8 Other Matter Printed by Postage Evidencing Systems.

  • Page 137: Creating A Text Message

    Creating a Text Message 1. Press the Menu key. 2. Select “Text Messages.” 3. Select “Create New Messages.” 4. The system indicates that messages must comply with postal rules for ads. Select “Accept & Continue.” See Postal Rules and Guidance in this chapter for NOTE: more information.

  • Page 138: Viewing/Editing A Text Message

    10 • Text Messages Viewing/Editing a Text Message 1. Press the Menu key. 2. Select “Text Messages.” 3. Select “View/Edit Messages.” 4. Select a message to edit. If necessary, press the green down arrow key to view the next menu screen. View/Edit Messages Txt Msg: ACME Finance ◄...

  • Page 139: Deleting A Text Message

    Viewing/Editing a Text Message (cont'd) 6. Press the Backspace (back arrow) key on the keypad to delete the existing text entry, then type in new text. Select “Edit Options” to move the cursor within the text entry. Edit Line 2 Dept.
  • Page 140 10 • Text Messages This page was put in as a placeholder so you can print this entire guide in a duplex (double-sided) mode while keeping the proper page positions. 10-8 SV62261 Rev. A...

  • Page 141: 11 • Scale Options

    Setting the Scale Location Code ...11-6 Managing Intra BMC ZIP Code Groups ...11-6 Creating Intra BMC ZIP Code Groups ...11-7 Editing Intra BMC ZIP Code Groups ...11-8 Deleting Intra BMC ZIP Code Groups ...11-10 SV62261 Rev. A DM300c DM400c 11-1...

  • Page 142: Scale Options Overview

    11 • Scale Options Scale Options Overview Scale options are available only if you have purchased NOTE: the optional weighing platform. There are several settings you can set with your weighing platform such as zeroing the weight on the weighing platform, turning the weighing platform on/off, viewing metric weights, and saving/chang- ing class or ZIP settings when weight changes on your weighing platform.

  • Page 143: Zeroing The Scale

    Zeroing the Scale If you have set you machine to retain the weight from the previous package or mail piece, you will need to run this option to zero out the weighing platform. 1. Press Weigh/Rate. 2. Select "Zero the Scale". 3.

  • Page 144: Setting Class Change Options

    11 • Scale Options Setting Class Change Options You can set how the weighing platform reacts regarding the ZIP Code when the class of service changes. 1. Press Weigh/Rate. 2. If necessary, press the green down arrow key to scroll through the menu screens.

  • Page 145: Turning Auto Scale On Or Off

    Turning Auto Scale On or Off Use the Auto Scale when you do not want the system to switch to At- tached Scale mode when the weighing platform is touched. 1. Press Weigh/Rate. 2. If necessary, press the green down arrow key to scroll through the menu screens.

  • Page 146: Setting The Scale Location Code

    11 • Scale Options Setting the Scale Location Code 1. Press Weigh/Rate. 2. If necessary, press the green down arrow key to scroll through the menu screens. 3. Select "Scale Location Code". Scale Location Code Enter Code: (1-31) ◄ Accept 4.

  • Page 147: Creating Intra Bmc Zip Code Groups

    Managing Intra BMC ZIP Code Groups (cont'd) Creating Intra BMC ZIP Code Groups Use this option to create Intra BMC ZIP Code groups. Acquire all postal ranges eligible for the discount rates, then follow the proce- dure below. 1. Press Weigh/Rate. 2.

  • Page 148: Editing Intra Bmc Zip Code Groups

    11 • Scale Options Managing Intra BMC ZIP Code Groups (cont'd) Creating Intra BMC ZIP Code Group (continued) 6. Select "Ending ZIP". a. Type in the first 3 digits of last ZIP. b. Select "Accept". Ending ZIP Enter First 3 Digits ◄...
  • Page 149 Managing Intra BMC ZIP Code Groups (cont'd) Editing Intra BMC ZIP Code Groups (continued) 6. Select "Beginning ZIP". a. Type in the first 3 digits of beginning ZIP. b. Select "Accept". Edit Intra BMC ZIP Group ◄ Beginning ZIP ◄ Ending ZIP 7.

  • Page 150: Deleting Intra Bmc Zip Code Groups

    11 • Scale Options Managing Intra BMC ZIP Code Groups (cont'd) Deleting Intra BMC ZIP Code Groups Use this option to delete Intra BMC ZIP Code groups. IMPORTANT: Make sure your really want to delete a group. Once you do, the group cannot be retrieved.

  • Page 151: 12 • Maintenance

    Cleaning the Stripper Blade and Brush Assembly (DM400c) ...12-8 Cleaning the Shield and Wick (DM400c) ...12-9 Removing the Moistener (DM300c) ...12-10 Removing the Shield and Wick (DM300c) ...12-12 Printer Maintenance ...12-13 Printing a Test Pattern ...12-13 Cleaning the Printer Nozzle ...12-14 Replacing the Print Head ...12-15...

  • Page 152: Printing A $0.00 Meter Stamp

    12 • Maintenance Printing a $0.00 Meter Stamp If you want to check the ink imprint (meter stamp) on your machine, you can generate a $0.00 meter stamp for this purpose. At the Home screen, simply press Zero, then Enter, and slide an envelope (or tape strip) through the machine.

  • Page 153: Replacing The Ink Cartridge

    Replacing the Ink Cartridge 1. If you have received an ink warning, skip to step 2. You can navi- gate through the menus to perform the replacement procedure: A. Press Menu. B. If necessary, press the green down arrow key to scroll through the menu screens.
  • Page 154 12 • Maintenance Replacing the Ink Cartridge (cont'd) 5. Remove tape on bottom of new ink cartridge. 6. Lower the ink cartridge into the cavity. The ridges on either side of the cartridge will slide into the grooves. Groove Ridge Ridge 7.
  • Page 155 Replacing the Ink Cartridge (cont'd) 8. Close the ink access cover. The system automatically recognizes the new cartridge. 9. You are prompted to print a test pattern. • Select "Yes, Print Test Pattern" to print a test pattern. See Printing a Test Pattern in this chapter for more information. •...

  • Page 156: Filling The Moistener (Dm400C Only)

    Moistener Bottle 3. Remove the moistener bottle cap and fill the moistener bottle with Pitney Bowes E-Z Seal solution. We rec om mend E-Z Seal be cause it helps keep your moist- en er clean and im proves seal ing ef fi cien cy.

  • Page 157: Filling The Moistener (Dm300C Only)

    1. Check the moist en er tank to see how much sealing so lu tion is left. Check Level Here 2. Add enough Pitney Bowes E-Z Seal sealant level up to the bottom of the fill hole. We rec om mend E-Z Seal be cause it helps keep your moist en er clean and im proves ®...

  • Page 158: Maintaining The Moistener

    12 • Maintenance Maintaining the Moistener If you notice incomplete or poor sealing and the moistener tank is full, you may need to clean the moistener brush or wick. If seal qual- ity doesn’t improve after cleaning, you can replace the stripper blade and brush assembly or wick as needed.

  • Page 159: Cleaning The Shield And Wick (Dm400C)

    Maintaining the Moistener (cont'd) Cleaning the Shield and Wick (DM400c) Open the feeder access cover and remove the moistener bottle. Leave the moistener bottle out until instructed to replace it. Remove the stripper blade and brush assembly. Pull the moistener tank straight out towards you.

  • Page 160: Removing The Moistener (Dm300C)

    12 • Maintenance Maintaining the Moistener (cont'd) Removing the Moistener (DM300c) 1. Push down on the blue re lease lever on the moistener. 2. Pull the moistener straight out to the left. 3. Open the hinged brush holder. 4. Grasp the bristles and slide the...
  • Page 161 Maintaining the Moistener (cont'd) Removing the Moistener (DM300c) (continued) 5. Clean the brush in plain wa ter, and rinse thoroughly. 6. Position the brush as shown at right so its bottom edge is under the mounting tabs. 7. Slide the brush back toward the rear of the moistener.

  • Page 162: Removing The Shield And Wick (Dm300C)

    12 • Maintenance Maintaining the Moistener (cont'd) Removing the Shield and Wick (DM300c) 1. Pull up and remove the shield and wick from the moistener. 2. Separate the wick from the shield. Clean the wick in plain water, and rinse thoroughly.

  • Page 163: Printer Maintenance

    Printer Maintenance The system has several replacement procedures and tests that let you replace the ink cartridge and/or print head, check print perfor- mance and help you determine printing problems. These tests and procedures are accessible by pressing Menu, pressing the down arrow key, and selecting "Maintenance", then "Printer Maintenance".

  • Page 164: Cleaning The Printer Nozzle

    5. Select "Clean Printer Nozzle". 6. You have a choice of four purges to use. Normally selecting "Purge A" is sufficient to purge the system, unless directed by a Pitney Bowes agent to do otherwise. Clean Printer Nozzle Select Purge ◄...

  • Page 165: Replacing The Print Head

    Printer Maintenance (cont'd) Replacing the Print Head Follow the steps below to change in print head on your system. 1. Navigate through the menus to perform the replacement proce- dure: A. Press Menu. B. If necessary, press the green down arrow key to scroll through the menu screens.
  • Page 166 12 • Maintenance Printer Maintenance (cont'd) Replacing the Print Head (continued) 4. Pull up and remove the black cap on the new print head (if present). Also remove the protective tape from the bot- tom. 5. Squeeze the two gray tabs on either side of the new print head and slightly angle the print head while sliding it back into its holder.
  • Page 167 Problems Connecting to the Data Center via the PC ...13-8 Problems Refilling Postage via the PC ...13-10 Problems Connecting to the Data Center via Analog Line ...13-11 Accidentally Printing the Wrong Postage ...13-11 Viewing System Configuration Levels ...13-12 SV62261 Rev. A DM300c DM400c 13-1...

  • Page 168: Troubleshooting

    There may be times when you need help to solve a prob lem, or you may want more in for ma tion about how your mail ing system works. Pitney Bowes pro vides sev er al in for ma tion resources. See page v for our web and phone support information.

  • Page 169: Display Difficult To Read

    Ink Cartridge" in Chapter 12, Maintenance. Perform a print purge in an effort to fix the printing problem See "Clean- ing the Printer Nozzle" in Chapter 12, Maintenance. NOTE: If printer maintenance fails to correct the problem, call Pitney Bowes (see page v). 13-3...

  • Page 170: Feeding Problems

    (DM300c) up and turn to the "home" position (counterclockwise). To avoid stalled envelopes: • Make sure your envelopes meet Pitney Bowes published spec i - fi ca tions. See Appendix A, Specifications. • Feed envelopes correctly. See the instructions in Chapter 3, Running Mail.

  • Page 171: To Clear A Stalled Envelope In The Feeder Area (Dm400C Only)

    Feeding Problems (stalled envelopes) (cont'd) To clear a stalled envelope in the feeder area (DM400c only): 1. Open the feeder cover and lift the feeder clearance lever to re- move mail under the feeder rollers. Feeder Cover 2. If necessary, remove the moistener assembly to access to mail between the feeder and the printer area.

  • Page 172: Moistening Problems (Envelopes Don't Seal)

    13 • Troubleshooting Moistening Problems (envelopes don't seal) Symptom Incorrect feeding (DM300c only) Low sealant level Dry moistener brush Dirty moistener brush Worn moistener brush Slow acting glue and environmental condi- tions may affect sealing (DM400c only) See Chapter 14, Supplies and Options for part numbers for NOTE: replacement brushes and E-Z Seal®...

  • Page 173: Problems Connecting To Data Center Via Lan Network

    Problems Connecting to Data Center via LAN Network Symptom Machine may not be connected to LAN Internet Connection SV62261 Rev. A 13 • Troubleshooting Solution • Make sure you've connected your machine to a work ing LAN Internet connection. Contact your network administrator if you suspect issues with your LAN network.

  • Page 174: Problems Connecting To The Data Center Via The Pc

    13 • Troubleshooting Problems Connecting to the Data Center via the PC You cannot access www.pb.com from your PC using Internet Explorer Contact your IT administrator for any special setup needed to enable your PC and Internet Explorer to access the internet. You can access www.pb.com using Internet Explorer but PC Meter Connect software cannot detect the internet.
  • Page 175 Problems Connecting to the Data Center via the PC (cont'd) You can access www.pb.com using Internet Explorer but PC Meter Connect software cannot detect the internet (continued) ™ Enter your own network's Proxy Address and Au- Solution B thentication settings (if used). Contact your IT administrator for these settings.

  • Page 176: Problems Refilling Postage Via The Pc

    13 • Troubleshooting Problems Refilling Postage via the PC You can access www.pb.com using Internet Explorer but you are having problems refilling postage into the meter (meter er- rors may display) 1. Right click on the PC Meter Connect net Settings". Select "Internet Settings..."...

  • Page 177: Problems Connecting To The Data Center Via Analog Line

    Problems Connecting to the Data Center via Analog Line Symptom Improper phone line or phone line not connected to meter Incorrect setup of system options Viewing System Configuration Levels Sometimes in an effort to fix your problem over the phone, a Pitney Bowes representative may request you to look up the software and firmware level that is on your machine.

  • Page 178: Accidentally Printing The Wrong Postage

    13 • Troubleshooting Accidentally Printing the Wrong Postage Once you have printed a meter stamp, the postage funds have been “used up” by the machine, even if the printing is illegible. That’s why it is so important to make sure the correct value is shown on the ma- chine before inserting the mail piece or tape strip, and that you do not let the ink level get too low.

  • Page 179: 14 • Supplies And Options

    This chapter explains how to order supplies and ac ces so ries for your digital mailing system. It also tells you a little about optional equipment that can help you get the most value from your Pitney Bowes equip ment. Supplies and Accessories ...14-2 Options ...14-3 Weighing Platform ...14-2...

  • Page 180: Supplies And Accessories

    Contact your Pitney Bowes Sales Rep re sen ta tive or visit the Pitney Bowes web site to order these op- tions. Refer to the Contact Information List at the front of this guide for more information.

  • Page 181: Moistener

    Envelope ads give your mail a professional ap- pear ance and can turn your mailings into a powerful pro mo tion al tool. Pitney Bowes also offers additional envelope ads and inscriptions. Up to a total of 20 ads and 20 inscriptions are available.
  • Page 182 14 • Supplies and Options This page was put in as a placeholder so you can print this entire guide in a duplex (double-sided) mode while keeping the proper page positions. 14-4 SV62261 Rev. A...

  • Page 183: Appendix A • Specifications

    40°F (4°C) to 107°F (43°C) 3.5 x 1.7" (88 x 44 mm) 7 lines, 40 characters long DM300c up to 65 letters per minute DM400c up to 95 letters per minute (standard), up to 120 letters per minute (enhanced) Actual through put will vary, depending on the ma- te ri al used, ma chine condition, use of moistener, and the skill of the op er a tor.

  • Page 184: Material Specifications

    Maximum: 13 x 15" (330 x 381 mm) 3" (72.2 mm) Minimum: .02" (0.20 mm) Maximum (DM300c): 3/8" (9.5 mm) Maximum (DM400c): 5/16" (8 mm) 3" (76.2 mm) (This is the height of the right wall of the stacker tray.) Minimum: .035 oz.
  • Page 185 120 days to ensure accurate postal funds ac count ing. This postal inspection requirement can be automatically met by merely connecting your machine to the Pitney Bowes Data Center for any reason (e.g., to check your Postage By Phone ®...
  • Page 186 Postal Code area. –a small software application you install on your PC PC Meter Connect ™ to allow your meter to connect to the Pitney Bowes Data Center through your PC’s Internet connection rather than over a standard telephone line. Postage-By-Phone ®...
  • Page 187 About Your Digital Mailing System 1-3 Accidentally Printing the Wrong Postage 13-12 Accounting Account List Report 8-15, 9-4 Account Totals, Clearing All 8-16 Activating/Setting Up Standard Accounting Option 8-4 Creating New 8-9 Deleting Accounts 8-17 Editing Accounts 8-10 Overview of Activating and Setting Up Accounts 8-4 Overview of Available Options Turning Feature Off 8-6...
  • Page 188 Cleaning the Shield and Wick (DM400c) 12-9 Cleaning the Stripper Blade and Brush Assembly (DM400c) 12-8 Clearance Lever (two position) DM300c 2-5 DM400c 2-5 Clearing Clearing All Account Totals 8- Clearing the Batch Count 3-15 Communications, Establishing Between Your Machine...
  • Page 189 Data Center, Problems Connecting via Analog Line xii via the PC xii Date Omitting/Restoring on Meter Stamp viii, 4-7 Printing Incoming Date on Mail viii, 4-6 Omitting/Restoring on Meter Stamp viii, 4-7 Daylight Savings Time Setting 7-6 Default Settings Glossary Entry B-1 Defining Defi...
  • Page 190 To clear a stalled envelope in the printer area: 13-4 Equipment Specifications A-1 Error Report 9-5 Establishing Communications Between Your Machine and the Pitney Bowes Data Center 6-2 External printer 2-8 External weighing platform 2-8 Feature Keys 2-7 Feeder Access Cover, DM400c...
  • Page 191 Meter Withdrawal (Withdrawing Postage Funds) 7-14 Model Number v Modem Parameters 6-19 Moistener DM300c Location 2-3 DM400c Location 2-5 fi lling, DM300c 12-7 fi lling, DM400c 12-6 Maintaining 12-8 Problems (envelopes don't seal) 13-6 Multi-Account Summary Report 8-15, 9-4 Normal Preset Defi...
  • Page 192 Accounting Options 8-3 of book 1-2 of Reports 9-2 Overwriting (Save New Settings for) a Custom Preset 5-8 Parts of the Machine DM300c 2-2 DM400c 2-4 Password, Supervisor Changing supervisor 7-11 Disabling supervisor 7-11 Enabling supervisor 7-10 Passwords, Accounting...
  • Page 193 Automatically Feeding Envelopes (DM400c 3-7 Manually Feeding Envelopes (DM300c) 3-6 Product Name v Refill Postage 2-7 Removing Moistener (DM300c) 12-10 Shield and Wick (DM300c) 12-12 Replacing Ink Cartridge 12-3 Print Head 12-15 Reports Account List Report 9-4 Confi guration Report 9-6 Confi...
  • Page 194 11-5 Zeroing the Scale 11-3 Screen Selection Keys 2-6 Seal/No Seal Lever, DM400c Sealing Envelopes without Printing a Meter Stamp DM300c Only 4-5 DM400c Only 4-5 Secondary DNS Server 6-21 Sections of the Meter Stamp 1-5, 4-3 Selecting Account to Track Postage 3-9,...
  • Page 195 System/Software Update 6-3 System Clock 7-3 System Options Advanced 7-14 Basic 7-2 Overview 7-2 System Setup Report 9-5 Tape Feeder DM300c 2-5 DM400c 2-5 Tape Key 2-6 Tape Strips B-2 Telephone, Safety 1-9 Test Print 12-13 Text Messages Creating 10-5...
  • Page 196 1 Elmcroft Road Stamford, Connecticut 06926-0700 www.pitneybowes.com For Service or Supplies PB Form SV62261 Rev. A 4/09 © 2009 Pitney Bowes Inc. All Rights Reserved *SV62261RevA*...

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