NEC Univerge SV8100 Features And Specifications Manual page 1856

Issue 7.0
To program a key, press Speaker, dial 751 (for 2-digit codes) or 752 (for 3-digit codes),
Use this key...
Code: 10

Operation: Press
key to log in
Press key + 1 to log
out or 0 to cancel
Code: 12

Operation: Press
key
Code: 13

Operation: Press
key
Code: 14

Operation: Press
key + Press 1 (Yes)
or 2 (No)
Code: 15

Operation: Call
busy ACD agent +
Press key
Code: 16

Operation: Press
key to put agent on
hold.
Press key again + 1
to hang up agent or
0 to bring agent
back into call.
3 - 42
Table 3-5 Function Key Codes by Number (Continued)
press the key and enter the code (e.g., 48 for Voice Over).
For this feature...
Automatic Call
Distribution (ACD)
When you ...
Basic Operation
Log in or out of an ACD
Group.
Emergency Call
Place or receive an
Emergency Call.
Rest Mode
Enable/disable Rest
Mode.
Out of Service
Take an ACD Group out of
service (for Group
Supervisors only), or Take
all ACD Groups out of
service (for System
Supervisors only).
Terminal Monitor
Monitor an ACD Agent's
conversation.
Supervisor Split
Switch (split) between an
ACD Agent and their
outside caller after
answering an emergency
call.
UNIVERGE SV8100
Also see
Key Lamp Status
Srvc Code
On red when
logged in Off
when logged out
On while calling
your supervisor or
after being
answered by your
supervisor
Flashing fast at
the supervisor
while
ringing
On red when Rest
Mode enabled Off
when Rest Mode
disabled
On red when a
group is out of
service
On red while
monitoring, Off
when not
monitoring
On while agent is
on hold
Codes Tables
5

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