Spectra Logic T-Series Spectra T200 User Manual page 237

Using AutoSupport
11. Select Submit.
A progress screen indicates that the ticket request (with log
information) is being sent. When completed, the AutoSupport Profiles
screen displays.
When Spectra Logic receives the request, a ticket is opened and an
email response is sent to the user with a ticket number. A support
technician evaluates the ticket's urgency as well as the level of the user's
service agreement, then telephones the user promptly.
237
T200, T380, and T680 Libraries
December 2008