Spectra Logic T-Series Spectra T200 User Manual page 235

9. Select Next. The Confirm and Submit Ticket screen displays.
10. Verify that all information is correct.
11. To save the ticket information to a USB key instead of emailing from the
12. Select Submit.
December 2008
Figure 150 The Confirm and Submit Ticket screen.
If all of the information is correct, proceed to
If something needs to be changed, select Previous.
If you need to change the problem description, do so in the Select
Ticket Type screen.
If you need to change the contact person's information, select Profile
Data from the Select Ticket Type screen. Make any necessary
changes in the Profile Summary screen, then select Use Settings. The
Select Ticket Type screen reappears. Retype the problem
description, then select Next to return to the Confirm and Submit
Ticket screen.
library, check the box at the top of the screen (shown in
Note: The USB option is only available if you plugged a USB key in to
the LCM's USB port before you started the ticket-opening
process.
A progress screen indicates that the ticket request (with log
information) is being sent. When completed, the AutoSupport Profiles
screen displays.
When Spectra Logic receives the request, a ticket is opened and an
email response is sent to the user with a ticket number. A support
technician evaluates the ticket's urgency as well as the level of the user's
service agreement, then telephones the user promptly.
Using AutoSupport
Step 12.
Figure
T200, T380, and T680 Libraries
150).
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