Spectra Logic T-Series Spectra T200 User Manual page 224

Chapter 10 — AutoSupport
Critical Alarms Configures the library to automatically send critical event
alarms to the AutoSupport profile that is selected as the AutoSend
recipient. The library to automatically generates and submits Auto Support
Log sets whenever any of the following critical events occurs.
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User Guide
Motion Restart – An AutoSupport ticket request is generated
whenever motion restarts. Each motion restart is treated as a separate
event and results in generation and submission of an AutoSupport
ticket request.
Side or Front Panel Opened or Removed – An AutoSupport ticket
request is generated if the library side or front panel is opened or
removed three times within thirty minutes. Only one AutoSupport
ticket request is generated for each 30-minute time period.
Power Supply Failure – An AutoSupport ticket request is generated
when a power supply fails.
Each power supply is evaluated separately. Only one AutoSupport
ticket request per power supply is generated for each 24-hour time
period, even if the power supply fails and then resumes operation
repeatedly. If two power supplies fail during the same 24-hour time
period, two separate AutoSupport ticket requests are generated, one
per failed power supply.
QIP Failure – An AutoSupport ticket request is generated whenever
the library detects that a QIP is no longer present. Only QIPs that are
configured as part of a partition will generate an AutoSupport ticket
request.
The following QIP problems can generate a QIP failure event: failure of
the QIP software or hardware, loss of communication between the
library and the QIP, or removal of a QIP from the library without using
the BlueScale Controller Remove or Controller Replace operation.
AutoSupport ticket requests are not generated if the QIP is removed
following a Controller Remove or a Controller Replace operation.
Each QIP is evaluated separately. Only one AutoSupport ticket request
per QIP is generated for each 24-hour time period, even if the QIP fails
and then resumes operation repeatedly. If two QIPs fail during the
same 24-hour time period, two separate AutoSupport ticket requests
are generated, one per failed QIP.
Drive Failure – An AutoSupport ticket request is generated when the
library detects that a drive which is part of a configured partition is no
longer present and this drive failure results in the percentage of failed
drives in the partition meeting or exceeding a specified threshold (see
Configure Alarms on page 230).
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