Using Autosupport; Creating New Support Tickets - Spectra Logic T-Series Spectra T200 User Manual

Chapter 10 — AutoSupport
U A S
SING UTO
This section covers the following aspects of using AutoSupport:

Creating New Support Tickets

Follow these steps to open a new ticket with SpectraGuard Technical
Support.
1. If you plan to save the ticket information to a USB key, insert the device
2. Log into the library with superuser or administrator privileges.
3. From the toolbar menu, select Maintenance > AutoSupport. The main
4. If you want to save the AutoSupport ticket information to a USB key,
232
User Guide
UPPORT
Creating New Support Tickets
Updating Existing Support Tickets on page 236
Note: SpectraGuard Technical Support opens tickets during regular
business hours—from 8:00 a.m. to 5:00 p.m. local time, Monday
through Friday.
Note: If your problem needs attention outside of those hours, and you
have an advanced service contract granting you 24-hour, 7 days
a week telephone support (see
page 343), call SpectraGuard Technical Support after submitting
the AutoSupport ticket (see
into the LCM's USB port (see
AutoSupport screen displays.
Figure 146 The main AutoSupport screen.
insert the USB key into the LCM's USB port; otherwise, skip to the next
step.
Note: The option to save the ticket to USB is only displayed if you plug
a USB key in to the LCM's USB port before you select Send Log
Set.
Advanced Service Options on
Contacting Spectra Logic on page
Figure 10 on page 35).
5).
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