Maintenance And Diagnostics Overview - Nortel 201i Maintenance And Diagnostics

About this guide

Maintenance and diagnostics overview

Introduction
The maintenance and diagnostic activities discussed in this guide are
divided into two groups of activities:
troubleshooting and diagnostics (identifying the cause of and resolving
system problems)
performing hardware maintenance
For a list of CallPilot documentation, see the document map on page 6.
Who should read this guide
This guide is for administrators, technicians, and engineers responsible for
maintaining a CallPilot server. It is intended to act as a guide for:
using system tools to identify the cause of system problems
installing, replacing, or upgrading hardware components
This guide assumes that you have basic computing skills and are familiar
with necessary safety procedures. For more information about safety, refer
to CallPilot Fundamentals (555-7101-101).
Resolving system problems
This guide describes how to use a variety of CallPilot resources for
resolving system problems.
If you cannot resolve your problem with the resources described in this
guide, you can also refer to the following documents:
CallPilot Administrator's Guide (555-7101-301)
14
Standard 1.05
CallPilot