Resolving System Problems - Nortel CallPilot 202i Maintenance And Diagnostics

12 Chapter 2 About this guide

Resolving system problems

This guide describes how to use a variety of CallPilot resources to resolve
system problems.
If you cannot resolve your problem with the resources described in this
guide, see the following documents:
•
•
Preparing for hardware or software maintenance
The CallPilot Installation and Configuration Task List NN44200-306 explains
how to restart, shut down, and power up the CallPilot server. You may be
asked to perform one or more of these tasks while maintaining your server.
Performing hardware maintenance
Chapter 7 "Performing hardware maintenance and mechanical assembly"
(page 83)
see
Rebuilding the CallPilot system
When you purchase your CallPilot server, it is preinstalled with the operating
system and CallPilot server software. If your CallPilot server no longer
functions because of a software problem, you may need to reinstall the
CallPilot software or rebuild the system.
To locate instructions for these tasks, see the CallPilot Software
Administration and Maintenance Guide .NN44200-600.
Resolving system problems
Chapters 2 to 5 in this guide describe how to use a variety of CallPilot
resources to resolve system problems.
If you cannot resolve your problem with the resources described in this
guide, see the following documents:
•
•
Using this guide
This guide provides instructions to use the resources provided by your 202i
server, as follows.
Copyright © 2009, Nortel Networks
.
CallPilot Administrator's Guide NN44200-601
CallPilot Troubleshooting Guide NN44200-700
Note: For more details, see
explains how to replace hardware components. For more details,
"Replacing hardware components" (page
CallPilot Administrator's Guide NN44200-601
CallPilot Troubleshooting Guide NN44200-700
Nortel CallPilot
202i Server Maintenance and Diagnostics
NN44200-708 01.02 Standard
5.0 11 August 2009
"Resolving system problems" (page
14).
12).