Nortel Contact Center Multimedia Installation And Maintenance Manual page 197
Nortel contact center multimedia software: user guide
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Also See for Contact Center Multimedia:
- User manual (282 pages) ,
- Release note (88 pages) ,
- Scripting manual (812 pages)
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October 2007
3
Click the Agent Maps tab.
Result: The Agent Maps page appears.
4
Select the appropriate contact center users and contact center user groups
from those in Available Agents and Agent Groups.
5
Click Add to move the selected contact center users and contact center
user groups to the Mapped Agents and Agent Groups list.
6
Click OK.
Result: The contact center users and contact center user groups are
mapped to the current user.
What is next?
Log on to the Contact Center Multimedia Administrator application to begin
configuring the outbound and e-mail contacts, based on your license. Go to Step
34. "Understand the contact types" on page 200.
Installation and Maintenance Guide
Installing the Multimedia/Outbound server
197
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