Nortel Contact Center Multimedia Installation And Maintenance Manual page 203
Nortel contact center multimedia software: user guide
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Also See for Contact Center Multimedia:
- User manual (282 pages) ,
- Release note (88 pages) ,
- Scripting manual (812 pages)
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October 2007
Aliases can be useful to filter e-mail messages. For example, you can define
an alias for a short promotional period after which e-mail messages that
arrive at that alias are discarded.
A text chat session is a two-way conversation between an agent and a
customer. The exchange of messages is private to the customer and agent.
Web-on-hold is a set of Web pages that appear in a customer Web browser
while the customer waits for an agent to answer the contact.
A page push is the ability of an agent or a customer to send a URL to the
other party.
Installation and Maintenance Guide
Installing the Multimedia/Outbound server
203
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