Nortel Contact Center Multimedia Installation And Maintenance Manual page 218

Installing the Multimedia/Outbound server
When you create a recipient mailbox, the system default rule is copied as the last
regular rule into the list of rules for the recipient mailbox. The default rule
ensures that all contacts received by the mailbox are assigned a skillset.
.
The default settings for the system default rule are:
use the e-mail default skillset, EM_Default_Skillset
use no auto-response
assign priority 3 (medium high)
If you did not configure the route points for all of the skillsets, you must
configure the route points for the skillset you assign to the system default rule.
For more information, see "Configuring skillsets" on page 207.
To modify the system default rule
1 From the Skillset list, select a skillset name. You can accept the current
default.To select the route point for the skillset, perform the following steps:
a. Click Properties to open the skillset properties to change the route
218
CAUTION
Risk of routing failure
The intention of the system default rule is to route all contacts that
do not match any other rules.
If you change the properties of the rule, you affect the behavior of
the system default rule, which affects all recipient mailboxes you
configure in the E-mail Manager.
If an administrator deletes the skillset associated with a default
rule, the default skillset, EM_Default_Skillset, is used as a
substitute.
If an administrator deletes the EM_Default_Skillset, the system
stops processing e-mail messages.
point.
Result: The Edit Skillset window appears.
Contact Center Multimedia/Outbound
Standard 7.16