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17 Problem Solving
Error Code
An error message and error code (***-***) are displayed on the touch screen if printing
terminated abnormally because of an error, or a malfunction occurred in the device.
For faxing, an error code is also displayed on an Activity Report and a Transmission Report -
Job Undelivered.
Important
If an error code is displayed, any print data remaining in the device and information stored in the device's
memory is not secured.
Note
You can see the details of an error code on the touch screen. On the Home screen, select [Help] > [Search] >
[Error Code].
When the [Help] button is displayed with an error code, you can see the details of the error code by selecting
the button.
Reference
For how to deal with the error code, refer to the error code search on our official website.
If an error code is displayed that is not found on our official website, or if you cannot
resolve an error despite following the instructions described, contact our Customer Support
Center. The customer confirmation or maintenance by a service representative may be
required in some case. The contact number is printed on the label or card attached to the
device.
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