Internet/Intranet Connection Problems - Fuji Xerox ApeosPort-VII C4421 User Manual

Internet/Intranet Connection Problems

Unable to connect to the Internet/
Intranet.
Cause
Only Basic Authentication is supported by the device. The
device does not support NTLM/digest. Check if the device
supports the authentication system the remote server uses.
For security purposes, change to the authentication system
using SSL.
To use remote linkage services, purchase products/models/
accessories adopted to the desired service.
Confirm the IP address. If the IP address is incorrect, either
set a static IP address or resolve the IP address using DHCP
or AutoIP.
Set the correct IP gateway address when connecting to the
proxy server, or to a Web server via the IP gateway.
Set the correct subnet mask corresponding to your
environment.
Confirm the DNS server address.
Select a DNS server that can resolve the address.
When connecting via the proxy server

Set the IP address of a DNS server that can resolve the
address of the proxy server.
When not connecting via the proxy server

Set the IP address of a DNS server that can resolve the
destination address.
Confirm whether only addresses that do not use a proxy
server are set.
Even if addresses not through a proxy server are specified
using the FQDN, if a server is directly accessed using its IP
address, the registered server is not excluded. Set the address
not to use a proxy server.
Likewise, even if you directly specify an address that does not
use a proxy server, if a server is accessed with the FQDN, the
registered server is not excluded. Set an IP address with the
FQDN not to use a proxy server.
Confirm whether the desired server or the proxy server is
operating correctly.
Confirm whether the network cable is correctly connected.
We recommend using a spanning tree configuration, with
which network disconnection rarely occurs.
Overloading of the server application may occur to cause a
communication error. Wait for a while and try accessing
again.
An error has been occurring on the device. Even though an
error occurs during background processing, the touch screen
shows no message. Display the [Job Status] screen or print
the Job History Report to confirm the result.
Network-related Problems
Remedy
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