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17 Problem Solving
The latest information is not
displayed.
Even though clicking [Save],
the new settings never apply.
A message such as "The
server has returned
ineffective or unrecognizable
response" or "No data" is
displayed on the browser
after clicking [Save].
Cannot delete jobs.
Email Features Problems
The possible symptoms and remedies for problems when using Email Notification Service,
the Print Email feature, the Email service, and Internet Fax service as follows:
Unable to receive email (Print
Email, Internet Fax)
Unable to transmit email (Email
Notification service, Internet Fax,
and Email)
440
Symptom
Refresh the web browser.
The settings made through CentreWare Internet Services are not
applied during the device's control panel is working.
When the Auto Clear function is set, any setting configure with
CentreWare Internet Services is not applied until setting the time
set for automatic reset. Wait until then.
The entries for Password and Confirm Password do not match.
Enter the correct password.
Restart the device.
Wait for a while, and refresh the web browser.
Symptom
Remedy
Check if the email address for the device is configured
correctly.
Check if [Receive Email] is set to [Enabled].
Check if the settings such as the IP addresses for the SMTP
server and POP3 server (if POP3 is selected as the incoming
mail protocol) are configured correctly.
Check if the POP3 user name and password are entered
correctly.
If using [Domain Filtering], confirm whether your own
domain is set to [Allow Domains], on CentreWare Internet
Services.
Ask your network administrator whether the SMTP server
and POP3 server are operating properly.
Check if the Email address for the device is configured.
Check if [Email Notification Service] is set to [Enabled] (For
Email Notification Service).
Check if [Send Email] is set to [Enabled].
Check if the IP address for the SMTP server is configured
correctly.
Confirm the settings on the [Notifications] on the Home of
CentreWare Internet Services.
Check if the destination address is entered correctly.
Ask your network administrator whether the SMTP server is
operating properly.
This may occur as the SMTP server not support delivery
receipts (DSN). If that is the case, send an email without
setting DSN.
Remedy
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