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Device Trouble
Before you conclude that the device is defective, check the device status again.
Symptom
The device is not
Is the power switched on?
powered on.
Is the power cord plugged into the
power outlet?
Is the power cord disconnected
from the device?
Does the AC outlet supply power
properly?
The Status LED is
The system of the device or the
flashing amber.
components installed may have a
trouble.
Is paper or an original jammed?
Is a message displayed on the
touch screen prompting you to
replace the consumables?
Is a message displayed on the
touch screen?
The touch screen is
Is the device in the Power Saver
too dark.
mode?
Unable to print, or
Is a message displayed on the
unable to copy.
touch screen?
Is the memory capacity
insufficient?
Is the print mode [Off-line]?
Is the print driver offline?
Cause
Switch the power on.
Reference
Switch the power off, and then firmly plug the power
cord into the connector of the device and the power
outlet.
Reference
Connect another appliance to the outlet to verify the
power supply.
Switch the power off and then on. If the error still is
not resolved, contact our Customer Support Center.
Remove the jammed paper or original.
Reference
Replace the consumables indicated in the message.
Reference
Follow the message.
If an error code such as "016-450" is displayed, check
the error code list and solve the problem.
Reference
Press and hold the Power button on the control panel
to exit the Power Saver mode.
Reference
Follow the instructions displayed to resolve the
problem.
Perform one of the following:
Check [Print Mode] on the Home screen. If [Print
Mode] is set to [Off-line], select [On-line].
Open the printer icon to clear the checkmark for the
offline use on the printer menu.
Remedy
Refer to "Setup" (P.31).
Refer to "Power Source" (P.32).
Refer to "Paper Jams" (P.451) or "Document Jams" (P.456).
Refer to "Replacing Consumables" (P.388).
Refer to "Error Code" (P.458).
Refer to "Setup" (P.31).
Set [Image Quality] to [Standard] in the print driver,
or try printing again by setting [Print Page Mode] to
[On].
Disable unused ports.
Device Trouble
417
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