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When the Login Takes Time and the Login Results Vary for the Same User
It is likely to be caused by the high load to the Azure Active Directory or the network.
Basically, your running environment requires to be checked and adjusted.
Setting the waiting time for the connection between the device and the Azure Active
Directory long enough may avoid the login failure. But it is a temporary measure, because
the login time is not shortened.
The procedure to set the waiting time for the connection is as follows.
1
Start CentreWare Internet Services and log in to the System Administration mode.
Reference
For details, refer to "Starting CentreWare Internet Services" (P.85).
2
Click [Permissions] on the left menu.
3
Click [Authentication] > [Advanced Settings].
4
Enter the appropriate time in [Server Response Timeout] and [Search Timeout].
[Server Response Timeout]
Defines the maximum waiting time for the server response when the device requests the
authentication to the Azure Active Directory.
Change the value to reduce the network load.
[Search Timeout]
Defines the maximum waiting time for the server response when the device requests the
search to the Azure Active Directory.
Change the value to reduce the load on the Azure Active Directory.
5
Click [Save].
Using Smart Card without password
When smart card information, user information and the refresh token are saved in the
device, you can omit entering the password within the validity period of the refresh token.
To save smart card information, user information and the refresh token in the device,
perform the following procedure.
1
Configure the smart card.
Note
You can configure the setting for smart card using CentreWare Internet Services. For more information on
the settings, refer to the help of CentreWare Internet Services.
2
Set [Save Remote Accounts in This Device] to [Enabled] under [Device] >[Authentication /
Accounting] > [Authentication / Security Settings] > [Enabled] > [User Details Setup].
3
Authentication succeeds by passing the smart card over the card reader and entering the
user identification information as well as the password.
You can login the device hereafter only by passing the smart card over the card reader
within the validity period of the refresh token.
When the refresh token expires or becomes invalid, the user ID and password are required
again.
Enabling User Authentication Feature
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