Fuji Xerox DocuPrint CP215 Series User Manual
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Fuji Xerox DocuPrint CP215 Series User Manual

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Summary of Contents for Fuji Xerox DocuPrint CP215 Series

  • Page 1 DocuPrint CP215 Series User Guide...
  • Page 2 It may be a legal offence to print currency notes, certificates of stocks and securities, or any other documents of similar nature, regardless of whether they will be used. Fuji Xerox is not responsible for any breakdown of machines due to infection of computer virus or computer hacking.

  • Page 3: Preface

    Preface Thank you for purchasing the DocuPrint CP215 series. This guide is intended for users who use the printer for the first time, and provides all the necessary operating information about the printer function. Please read this guide to achieve the best performance from this printer.
  • Page 4 Preface...

  • Page 5: Table Of Contents

    Contents Preface ........................3 Types of Manuals ....................... 9 Using This Guide...................... 10 Organization ....................10 Conventions....................11 Safety Notes......................12 Electrical Safety................... 13 Machine Installation..................15 Operational Safety..................17 Consumable ....................19 Warning and Caution Labels ............... 20 Environment ......................21 Regulation ........................
  • Page 6 Printer Connection and Software Installation......49 Overview of Printer Connection and Software Installation ......50 USB Connection ................50 Ethernet Connection ............... 51 Wireless Connection (DocuPrint CP215 w Only)......52 Connecting Your Printer ................53 Available Features for Each Connection Type ....... 54 Connecting Printer to Your Computer..........
  • Page 7 Printing a Report Page ..............148 Printer Settings ................149 Using the Operator Panel Menus ..........151 Understanding the Printer Menus.............. 152 Information Pgs................152 Billing Meters ................153 Admin Menu.................. 153 Panel Lock Function .................. 167 Enabling the Panel Lock ............... 167 Changing the Panel Lock Password..........
  • Page 8 Checking Printer Status with the SimpleMonitor (Windows Only) ..............228 Checking Printer Status Through E-mail ........228 Conserving Supplies.................. 231 Checking Page Counts................232 Moving the Printer ..................233 Contacting Fuji Xerox .............. 237 Technical Support..................238 Online Services ..................239 Index ....................241 Contents...

  • Page 9: Types Of Manuals

    Types of Manuals Paper Manuals Safety Guide Describes the information you need to know before using the printer and to operate the printer safely. Setup Guide Provides step-by-step instructions on how to set up your printer. Operator Panel Guide Describes the icons assigned to the buttons or indicators on the operator panel.

  • Page 10: Using This Guide

    Describes the troubleshooting tips for printer problems such as paper jams. 8 Maintenance Describes how to clean the printer, how to replace toner cartridges, and how to see the printer status. 9 Contacting Fuji Xerox Describes support information. Using This Guide...

  • Page 11: Conventions

     Conventions • In this guide, personal computers and workstations are collectively called “computers”. • The following terms are used throughout this guide: IMPORTANT: • Important information that must be read and followed. NOTE: • Additional information that merits emphasis. See also: •...

  • Page 12: Safety Notes

    • Any unauthorized alteration including an addition of new functions or connection to external devices may not be covered by the product warranty. Contact your local Fuji Xerox representative for more information. Follow all warning instructions marked on this product. The warning marks stand for the followings: Used for item that if not followed strictly, can lead death or severe or fatal injuries and the possibility to do it is comparatively high.

  • Page 13: Electrical Safety

    If the power cord is damaged or insulated wires are exposed, contact your local Fuji Xerox representative for its replacement. Do not use a damaged or uninsulated cord to avoid the risk of electric shock and a fire accident.
  • Page 14 • the power cord is not cracked or worn down. Once you notice any unusual condition, switch off and unplug this product first and contact your local Fuji Xerox representative. Safety Notes...

  • Page 15: Machine Installation

     Machine Installation WARNING Do not locate this product where people might step on or trip over the power cord. Friction or excessive pressure may generate heat and eventually cause electric shock or a fire accident. CAUTION Never locate this product in the following places: •...
  • Page 16 Back 10° 10° To bundle wires and cables, always use the cable ties and spiral tubes that Fuji Xerox supplies. Otherwise, it may cause some defects. Others To keep this product in a good performance and condition, always use it in the following environment: •...

  • Page 17: Operational Safety

    To avoid the risk of electric shock and a fire accident, switch off and unplug the product promptly in the following conditions, then contact your local Fuji Xerox representative. •...
  • Page 18 Otherwise, it may cause injuries or burns. Switch off the product immediately and contact your local Fuji Xerox representative. Ventilate well during extended operation or mass copying. It may affect the office air environment due to odor such as ozone in a poorly ventilated room.

  • Page 19: Consumable

    Never throw a toner cartridge into an open flame. Remaining toner in the cartridge may catch fire and cause burn injuries or explosion. If you have a used toner cartridge no longer needed, contact your local Fuji Xerox representative for its disposal.

  • Page 20: Warning And Caution Labels

     Warning and Caution Labels Always follow all warning instructions marked on or supplied with this product. To avoid the risk of burn injuries and electric shock, never touch the area with the "High Temperature" or "High Voltage" marks on. The illustrations show the DocuPrint CP215 w.

  • Page 21: Environment

    Environment • For environmental protection and efficient use of resources, Fuji Xerox reuses returned toner cartridges and drums (photoreceptors) to make recycle parts, recycle materials or energy recovery. • Proper disposal is required for toner cartridges no longer needed. Do not open toner cartridges.

  • Page 22: Regulation

    • Consult the dealer or an experienced radio/TV technician for help. Changes and modifications to this product not specifically approved by Fuji Xerox may void the user’s authority to operate this product.  Product Safety Certification (UL, CB) This product is certified by the following agency using the safety standards listed.

  • Page 23: Illegal Copies And Printouts

    Illegal Copies and Printouts Copying or printing certain documents may be illegal in your country. Penalties of fines or imprisonment may be imposed on those found guilty. The following are examples of items that may be illegal to copy or print in your country. •...

  • Page 24: Security Precautions For Using Wireless Lan Products

    Security Precautions for Using Wireless LAN Products One of the advantages of wireless LAN is that connections are possible anywhere within the range of the radio waves. This is possible because instead of cables, wireless LAN uses radio waves to connect computers and wireless access points.

  • Page 25: Product Features

    Product Features This chapter describes the product features and indicates their links. 2-Sided Print (Manual) Multiple-Up Print The Pages Per Sheet (N-Up) feature allows you The 2-Sided Print feature allows you to print two to print multiple pages on a single sheet of or more pages on the front and back sides of a paper.
  • Page 26 Fuji Xerox Imaging Technology Conventional technology Jagged line Enhanced image Smooth line This printer reproduces smooth lines and gradations by 1200 x 2400 dpi high-resolution LED print heads, Image Enhancement (IE) Technology, and Micro Accurate Control Screen (MACS) Technology. In addition, the color registration of each toner is corrected with ultra high precision through a digital process by Image Registration Control Technology (IReCT).

  • Page 27: Specifications

    /Fed from the multipurpose feeder) IMPORTANT: • Measurements based on Fuji Xerox test pattern. Time from printer startup until output of the first page is complete. Except the time when the printer controller receives or processes the print data. Resolution Data Processing Resolution: 600 ×...
  • Page 28 Postcard, Letterhead, Pre-Printed, Hole Punched, Colored, Special, Custom Type IMPORTANT: • Fuji Xerox P paper (64 gsm) • Use only the recommended paper. Using paper other than that recommended for the printer can cause printing problems. Do not use special ink jet paper.
  • Page 29 Items Description ® ® ® Supported OS Windows XP, Windows XP x64 Edition, Windows Vista , Windows ® ® ® Vista x64 Edition, Windows Server 2003, Windows Server 2003 ® ® x64 Edition, Windows Server 2008, Windows Server 2008 x64 ®...
  • Page 30 Items Description Weight Main Unit: 10.55 kg (main unit only, including toner cartridges) Usage Environment During Use: Temperature: 10 – 32 °C; Humidity: 10 – 85% (except malfunctions due to dew condensation) Non-Use: Temperature: -20 – 40 °C; Humidity: 5 – 85% (except malfunctions due to dew condensation) IMPORTANT: •...

  • Page 31: Basic Operation

    Basic Operation This chapter includes: • "Main Components" on page 32 • "Turning On the Printer" on page 37 • "Printing a Panel Settings Page" on page 38 • "Power Saver Mode" on page 39 Basic Operation...

  • Page 32: Main Components

    Main Components This section provides an overview of your printer. This section includes: • "Front View" on page 32 • "Rear View" on page 33 • "Operator Panel" on page 34  Front View 10 9 Operator Panel Center Output Tray Output Tray Extension Print Head Cleaning Rod Toner Access Cover...

  • Page 33: Rear View

     Rear View Power Connector Rear Door Handle USB Port Ethernet Port Rear Door Transfer Roller Paper Chute Paper Feed Roller Transfer Belt 10 Levers Basic Operation...

  • Page 34: Operator Panel

     Operator Panel The operator panel has a liquid crystal display (LCD), buttons, and indicators. *: This button/LED is available only on the DocuPrint CP215 w. (Energy Saver) Button/Indicator • Lights up in the Mode2 for the Power Saver Mode. Press this button to exit the Power Saver Mode.
  • Page 35 LCD Panel • Displays various settings, instructions, and error messages. (WPS) Button (DocuPrint CP215 w Only) ® • Starts Wi-Fi Protected Setup (Push Button Configuration). (Wi-Fi) LED (DocuPrint CP215 w Only) • Lights up when wireless connection is established, and blinks in certain conditions. Status of Wi-Fi LED (DocuPrint CP215 w Only) This section describes when the (Wi-Fi) LED lights up or blinks.
  • Page 36 (Wi-Fi) LED Printer Status Error Message Wireless settings Blinking No wireless LAN access point or Enable Wireless Timeout Error fast router on which the WPS operation is being performed found within the specified time WPS Connection failure WirelessDownload Error Wireless LAN access point or router WirelessPassword Error found but connection error occurs (Passphrase error)

  • Page 37: Turning On The Printer

    Turning On the Printer IMPORTANT: • Do not use extension cords or power strips. • The printer should not be connected to an uninterruptible power supply (UPS) system. Connect the power cord to the power connector on the rear of your printer (see "Rear View"...

  • Page 38: Printing A Panel Settings Page

     Using the Printer Setting Utility (Windows Only) ® ® The following procedure uses Microsoft Windows 7 as an example. Click Start All Programs Fuji Xerox Fuji Xerox Printer Software for Asia-Pacific → → → → your printer Printer Setting Utility. → NOTE: •...

  • Page 39: Power Saver Mode

    Power Saver Mode The printer has a power saving feature which reduces power consumption during periods of inactivity. This feature operates in two modes: the Mode1 and Mode2. The power consumption of the printer in Mode2 is lower than in Mode1. As delivered, the printer switches to the Mode1 five minutes after the last print job is printed.
  • Page 40 Basic Operation...

  • Page 41: Printer Management Software

    Printer Management Software Use the Software Pack CD-ROM that shipped with your printer to install a combination of software programs, depending on your operating system. This chapter includes: • "Print Driver" on page 42 • "CentreWare Internet Services" on page 43 •...

  • Page 42: Print Driver

    Print Driver To access all of your printer’s features, install the print driver from the Software Pack CD-ROM. The print driver enables your computer and printer to communicate and provides access to your printer features. See also: • "Configuring Printer and Installing Software on Windows" on page 69 •...

  • Page 43: Centreware Internet Services

    CentreWare Internet Services This section provides information on the CentreWare Internet Services, a hypertext transfer protocol (HTTP)-based web page service that is installed with your print driver and is accessed through your web browser. These pages give you instant access to printer status, and printer configuration options. Anyone on your network can access the printer using their web browser software.

  • Page 44: Printer Setting Utility (Windows Only)

    Printer Setting Utility (Windows Only) The Printer Setting Utility is installed with the print driver. The Printer Setting Utility allows you to view or specify the system settings. You can also diagnose the system settings by using the Printer Setting Utility. The Printer Setting Utility consists of the Printer Settings Report, Printer Maintenance, and Diagnosis tabs.

  • Page 45: Simplemonitor (Windows Only)

    To change the pop-up settings for the Status Monitor window: ® ® The following procedure uses Microsoft Windows 7 as an example. Click Start All Programs Fuji Xerox SimpleMonitor for Asia-Pacific Activate → → → → SimpleMonitor. The Select Printer window appears.

  • Page 46: Launcher (Windows Only)

    Click Start → All Programs → Fuji Xerox → Fuji Xerox Printer Software for Asia-Pacific → Launcher. The Launcher dialog box appears. The Launcher window provides three buttons; Status Window, Printer Setting Utility, and Troubleshooting. To exit, click the X button at the top-right of the window.

  • Page 47: Setup Disk Creation Tool (Windows Only)

    Setup Disk Creation Tool (Windows Only) The Setup Disk Creation Tool program located in the MakeDisk folder of the Utilities folder on the Software Pack CD-ROM and the print driver located on the Software Pack CD-ROM are used to create driver installation packages that contain custom driver settings. A driver installation package can contain a group of saved print driver settings and other data for things such as: •...
  • Page 48 Printer Management Software...

  • Page 49: Printer Connection And Software Installation

    Printer Connection and Software Installation This chapter includes: • "Overview of Printer Connection and Software Installation" on page 50 • "Connecting Your Printer" on page 53 • "Setting the IP Address (for IPv4 Mode)" on page 63 • "Configuring Printer and Installing Software on Windows" on page 69 •...

  • Page 50: Overview Of Printer Connection And Software Installation

    Overview of Printer Connection and Software Installation Read this section to know the overall steps required for each connection method to complete the printer connection and software installation. Select one of the following connection methods. • USB connection • Ethernet connection •...

  • Page 51: Ethernet Connection

     Ethernet Connection • For Windows Connect the printer to a wired network. Refer to "Ethernet Connection" on page Set the printer's IP address. • If DHCP is available on your network, refer to "Dynamic Methods of Setting the Printer’s IP Address"...

  • Page 52: Wireless Connection (Docuprint Cp215 W Only)

     Wireless Connection (DocuPrint CP215 w Only) • For Windows Connect the printer to a wireless network. Refer to "Wireless Connection (DocuPrint CP215 w Only)" on page Perform the following steps as necessary. If you set up wireless connection using the installer on the Software Pack CD-ROM, the following steps are not necessary.

  • Page 53: Connecting Your Printer

    Connecting Your Printer The interface cables of your printer must meet the following requirements: Connection Type Connection Specifications Ethernet 10 Base-T/100 Base-TX compatible USB2.0 compatible Wireless IEEE 802.11b/802.11g/802.11n (DocuPrint CP215 w only) 1 USB Port 2 Ethernet Port Printer Connection and Software Installation...

  • Page 54: Available Features For Each Connection Type

     Available Features for Each Connection Type Connect the printer via USB, Ethernet, or Wireless (DocuPrint CP215 w only). A USB connection is a direct connection and is not used for networking. Ethernet and wireless connections are used for networking. Hardware and cabling requirements vary for the different connection methods. Ethernet cable and wireless LAN access point (Registrar) or router are not included with your printer and must be purchased separately.

  • Page 55: Connecting Printer To Your Computer

     Connecting Printer to Your Computer USB Connection To connect the printer to a computer via USB: Make sure that the printer is turned off and unplugged from the power source. Connect the smaller USB connector into the USB port at the rear of the printer and the other end of the cable into a USB port of the computer.
  • Page 56 IMPORTANT: • The Wireless LAN feature is not available in all locations. Please check with your local Fuji Xerox representative for availability of wireless in your location. • If you are using a method other than WPS to configure your wireless network settings, be sure to get the SSID and security information from a system administrator before starting the setup procedure.
  • Page 57 You can select a method to configure a wireless setting from the following: Using the installer on the Software Pack CD-ROM (Windows Only) (Recommended for initial setup) Refer to "Launching the Printer Setup Screen" on page WPS-PBC ( (WPS) button) Refer to "WPS-PBC (WPS Button)"...
  • Page 58 • WPS-PBC (WPS Button) You can start WPS-PBC (Wi-Fi Protected Setup-Push Button Configuration) by pressing the (WPS) button. NOTE: • WPS-PBC is available only when the wireless LAN access point (Registrar) or router supports WPS-PBC. • Before starting WPS-PBC with the (WPS) button, confirm the position of the WPS button (button name may vary) on the wireless LAN access point (Registrar) or router.
  • Page 59 • WPS-PBC (Operator Panel Menu) You can start WPS-PBC (Wi-Fi Protected Setup-Push Button Configuration) from the operator panel. NOTE: • WPS-PBC is available only when the wireless LAN access point (Registrar) or router supports WPS-PBC. • Before starting WPS-PBC, confirm the position of the WPS button (button name may vary) on the wireless LAN access point (Registrar) or router.
  • Page 60 • Auto SSID Setup Press the (Menu) button. Select Admin Menu, and then press the button. Select Network Setup, and then press the button. Select Wireless Setup, and then press the button. The printer automatically searches the access points on wireless network. Select the desired access point, and then press the button.
  • Page 61 • Manual SSID Setup Press the (Menu) button. Select Admin Menu, and then press the button. Select Network Setup, and then press the button. Select Wireless Setup, and then press the button. Select Manual Setup, and then press the button. Enter the SSID, and then press the button.
  • Page 62 Turn off the printer, and turn it on again to apply the settings. Wireless LAN connection setting is complete. Printer Connection and Software Installation...

  • Page 63: Setting The Ip Address (For Ipv4 Mode)

    Setting the IP Address (for IPv4 Mode) This section describes how to set an IP address of the printer in IPv4 mode. NOTE: • When you set an IP address in IPv6 mode, use the CentreWare Internet Services. For more information, refer to the Help on the CentreWare Internet Services.

  • Page 64: Dynamic Methods Of Setting The Printer's Ip Address

     Dynamic Methods of Setting the Printer’s IP Address The DHCP and AutoIP protocols are available for dynamically setting the printer’s IP address. They are enabled by default in your printer. You can turn on/off both protocols using the operator panel or the CentreWare Internet Services. NOTE: •...

  • Page 65: Assigning An Ip Address Manually

     Assigning an IP Address Manually NOTE: • Assigning an IP address is considered as an advanced function and is normally done by a system administrator. • Depending on the address class, the range of the IP address assigned may be different. On Class A, for example, an IP address in the range from 0.0.0.0 to 127.255.255.255 will be assigned.
  • Page 66 • "Operator Panel" on page 34 Using the Printer Setting Utility (Windows Only) The following procedure uses Windows 7 as an example. Click Start All Programs Fuji Xerox Fuji Xerox Printer Software for Asia-Pacific → → → → your printer Printer Setting Utility.

  • Page 67: Verifying The Ip Settings

    Using the Installer on the Software Pack CD-ROM (Windows Only) You can assign the IP address to the printer when setting up the printer with the installer on the Software Pack CD-ROM. When you use the Ethernet or the manual Wireless setup method, and Get IP Address is set to DHCP/AutoIP on the operator panel menu, the installer detects the printer by the automatically assigned IP address.

  • Page 68: Printing And Checking The Printer Settings Page

    "Assigning an IP Address Manually" on page Using the Printer Setting Utility (Windows Only) The following procedure uses Windows 7 as an example. Click Start All Programs Fuji Xerox Fuji Xerox Printer Software for Asia-Pacific → → → → your printer Printer Setting Utility.

  • Page 69: Configuring Printer And Installing Software On Windows

    Configuring Printer and Installing Software on Windows This section includes: • "Identifying Print Driver Pre-install Status (for Network Connection Setup)" on page 69 • "Using Installer to Set Up Connection and Install Software" on page 71 • "Using Installer to Install Software" on page 74 •...

  • Page 70: Changing The Firewall Settings Before Installing Your Printer

    Changing the Firewall Settings Before Installing Your Printer You may need to change the firewall settings before installing the printer software. Contact your network administrator for more information. The following procedure uses Windows 7 as an example. Insert the Software Pack CD-ROM into your computer. Click Start Control Panel.

  • Page 71: Using Installer To Set Up Connection And Install Software

     Using Installer to Set Up Connection and Install Software Launching the Printer Setup Screen NOTE: • The following procedure sets up printer connection and then install the print driver and software. If you have already established printer connection, go to "Using Installer to Install Software"...
  • Page 72 Select a connection method to the printer. For the wireless connection, go to "Configuring Wireless Connection Settings (DocuPrint CP215 w Only)" on page For the USB connection, go to "Configuring USB Connection Settings" on page For the Ethernet connection, go to "Configuring Ethernet Connection Settings"...
  • Page 73 Configuring USB Connection Settings Confirm that the USB cable is connected to the computer and the printer, and the printer is turned on. NOTE: • For Windows XP or Windows Vista, if Found New Hardware Wizard appears, click Cancel at this time. Click the USB button on the Select a Connection Method screen.

  • Page 74: Using Installer To Install Software

     Using Installer to Install Software If the printer connection via USB/Ethernet/Wireless is already configured and you want to perform the print driver and software installation only, follow the procedure below. If you have executed the steps in "Using Installer to Set Up Connection and Install Software" on page 71, the following procedure is not necessary.

  • Page 75: Installing The Xml Paper Specification (Xps) Print Driver

     Installing the XML Paper Specification (XPS) Print Driver This section describes how to install the XML Paper Specification (XPS) print driver using the Windows Add Printer wizard. NOTE: • The XML Paper Specification (XPS) driver is supported on the following operating systems: Windows Vista, Windows Vista 64-bit Edition, Windows Server 2008, Windows Server 2008 64-bit Edition, Windows Server 2008 R2, Windows 7, Windows 7 64-bit Edition, Windows 8, Windows 8 64-bit Edition, and Windows Server 2012.

  • Page 76: Installing The Print Driver

    Installing the Print Driver • USB Connection Setup Windows Vista or Windows Vista 64-bit Edition Click Start Control Panel Hardware and Sound Printers. → → → Click Add a printer. Click Add a local printer. Select the port connected to your printer, and then click Next. Click Have Disk to display the Install From Disk dialog box.
  • Page 77 Windows Server 2008 or Windows Server 2008 64-bit Edition NOTE: • You must log in as an administrator. Click Start Control Panel Hardware and Sound Printers. → → → Click Add a printer. Click Add a local printer. Select the port connected to your printer, and then click Next. Click Have Disk to display the Install From Disk dialog box.
  • Page 78 Windows 7, Windows 7 64-bit Edition, or Windows Server 2008 R2 Click Start Devices and Printers. → Click Add a printer. If the User Account Control dialog box appears, click Yes. NOTE: • If you are an administrator on the computer, click Yes; otherwise, contact your administrator to continue the desired action.
  • Page 79 Windows 8, Windows 8 64-bit Edition, or Windows Server 2012 On the Desktop screen, place the mouse pointer in the upper right corner of the screen and move the mouse down, and then select Settings. Click Control Panel Hardware and Sound (Hardware for Windows Server 2012) Devices →...

  • Page 80: Network Connection Setup

    • Network Connection Setup Windows Vista and Windows Vista 64-bit Edition Click Start Control Panel Hardware and Sound Printers. → → → Click Add a printer. Click Add a network, wireless or Bluetooth printer. Select a printer or click The printer that I want isn't listed. If you have selected your printer, go to step 7.
  • Page 81 Windows Server 2008 and Windows Server 2008 64-bit Edition NOTE: • You must log in as an administrator. Click Start Control Panel Hardware and Sound Printers. → → → Click Add a printer. Click Add a network, wireless or Bluetooth printer. Select a printer or click The printer that I want isn't listed.
  • Page 82 Windows Server 2008 R2 Click Start Devices and Printers. → Click Add a printer. Click Add a network, wireless or Bluetooth printer. Select a printer or click The printer that I want isn't listed. NOTE: • If you click The printer that I want isn't listed, the Find a printer by name or TCP/IP address screen appears.
  • Page 83 Windows 7 and Windows 7 64-bit Edition Click Start Devices and Printers. → Click Add a printer. Click Add a network, wireless or Bluetooth printer. Select a printer or click The printer that I want isn't listed. If you have selected your printer, go to step 7. If you have clicked The printer that I want isn't listed, go to step 5.
  • Page 84 Windows 8, Windows 8 64-bit Edition, or Windows Server 2012 On the Desktop screen, place the mouse pointer in the upper right corner of the screen and move the mouse down, and then select Settings. Click Control Panel Hardware and Sound (Hardware for Windows Server 2012) Devices →...

  • Page 85: Setting Up For Web Services On Devices (Wsd)

     Setting Up for Web Services on Devices (WSD) This section provides information for network printing with WSD, the Microsoft protocol for Windows Vista and later operating systems. For Windows Vista, Windows 7 and Windows 8, your printer is added with WSD by using the installer on the Software Pack CD-ROM.
  • Page 86 • For Windows Server 2012: On the Start screen, click Server Manager. Click Add roles and features to start Add Roles and Features Wizard. Specify the settings and click Next until the Select server roles screen is displayed. Select the Print and Document Services check box. On the pop-up window, click Add Features.
  • Page 87 If prompted, install the print driver on your computer. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. Complete the additional steps in the wizard, and then click Finish. Print a test page to verify printer installation. Open the Devices and Printers or Printers folder by performing step 1.

  • Page 88: Setting Up For Shared Printing

     Setting Up for Shared Printing You can share your new printer on the network using the Software Pack CD-ROM that shipped with your printer, or using Windows Point and Print or peer-to-peer method. This section describes Point and Print and peer-to-peer methods. Configure the printer sharing settings on the server computer, and then install its driver on all the client computers that use the shared printer using Point and Print or peer-to-peer method.
  • Page 89 • For Windows Server 2008 and Windows Server 2008 64-bit Edition Click Start → Control Panel → Hardware and Sound Printers. → Right-click the printer icon and select Sharing. Select the Share this printer check box, and then enter a name in the Share name text box. Click Additional Drivers and select the operating systems of all network clients using this printer.

  • Page 90: Point And Print

    To check that the printer is shared: • Make sure that the printer object in the Printers, Printers and Faxes or Devices and Printers folder is shared. The share icon is shown under the printer icon. • Browse Network or My Network Places. Find the host name of the server and look for the shared name you assigned to the printer.
  • Page 91 • For Windows Vista and Windows Vista 64-bit Edition Click Start → Network. Locate and double-click the host name of the server computer. Right-click the shared printer name, and then click Connect. Click Install driver. Click Continue in the User Account Control dialog box. Wait until the driver is copied from the server to the client computer.
  • Page 92 • For Windows 7, Windows 7 64-bit Edition, and Windows Server 2008 R2 Click Start → Computer → Network (Start → Network for Windows Server 2008 R2). Locate the host name of the server computer, and then double-click the host name. Right-click the shared printer name, and then click Connect.
  • Page 93 • For Windows 8, Windows 8 64-bit Edition, and Windows Server 2012 On the Desktop screen, place the mouse pointer in the upper right corner of the screen and move the mouse down, and then select Settings. Click Control Panel → Network and Internet → View network computers and devices. Locate the host name of the server computer, and then double-click the host name.
  • Page 94 Peer-to-Peer Peer-to-Peer is a technology that allows you to connect to a printer connected to a host computer. You are required to download and install the print driver during the connection set up. • For Windows XP, Windows XP 64-bit Edition, Windows Server 2003, and Windows Server 2003 x64 Edition Click start (Start for Windows Server 2003/Windows Server 2003 x64 Edition) →...
  • Page 95 • For Windows Vista and Windows Vista 64-bit Edition Click Start → Control Panel → Hardware and Sound → Printers. Click Add a printer to launch the Add Printer wizard. Select Add a network, wireless or Bluetooth printer, and then click Next. If the printer is listed, select the printer and click Next.
  • Page 96 • For Windows Server 2008 and Windows Server 2008 64-bit Edition Click Start → Control Panel → Hardware and Sound → Printers. Click Add a printer to launch the Add Printer wizard. Select Add a network, wireless or Bluetooth printer, and then click Next. If the printer is listed, select the printer and click Next.
  • Page 97 • For Windows 7, Windows 7 64-bit Edition, and Windows Server 2008 R2 Click Start → Devices and Printers. Click Add a printer to launch the Add Printer wizard. Select Add a network, wireless or Bluetooth printer. If the printer is listed, select the printer and click Next. If the printer is not listed, click The printer that I want isn't listed.
  • Page 98 • For Windows 8, Windows 8 64-bit Edition, and Windows Server 2012 On the Desktop screen, place the mouse pointer in the upper right corner of the screen and move the mouse down, and then select Settings. Click Control Panel → Hardware and Sound (Hardware for Windows Server 2012) → Devices and Printers.

  • Page 99: Configuring Printer And Installing Software On Mac Os X

    Configuring Printer and Installing Software on Mac OS X This section includes: • "Installing Software" on page 99 • "Adding a Printer" on page 100  Installing Software Run the Software Pack CD-ROM on the Mac OS X. Double-click the CD-ROM icon displayed on the desktop. Launch the installer from the 10.4 or 10.5_or_later folder depending on the version of your operating system.

  • Page 100: Adding A Printer

     Adding a Printer Adding a Printer on Mac OS X 10.7/10.8 • When Using a USB connection Turn on the printer. Connect the printer and your computer with the USB cable. Display System Preferences, and then click Print & Scan. Confirm your USB printer is added to Print &...

  • Page 101: When Using A Usb Connection

    • When Using IP Printing Turn on the printer. Make sure that your computer is connected to the network. If you use wired connection, make sure that the Ethernet cable is connected between the printer and the network. If you use wireless connection, make sure that wireless connection is configured properly on your computer and printer.
  • Page 102 • When Using Bonjour Turn on the printer. Make sure that your computer is connected to the network. If you use wired connection, make sure that the Ethernet cable is connected between the printer and the network. If you use wireless connection, make sure that wireless connection is configured properly on your computer and printer.
  • Page 103 Adding a Printer on Mac OS X 10.4.11 • When Using a USB Connection Turn on the printer. Connect the printer and your computer with the USB cable. Start Printer Setup Utility. NOTE: • You can find Printer Setup Utility in the Utilities folder in Applications. Confirm your USB printer is added to Printer List.
  • Page 104 • When Using IP Printing Turn on the printer. Make sure that your computer is connected to the network. If you use wired connection, make sure that the Ethernet cable is connected between the printer and the network. If you use wireless connection, make sure that wireless connection is configured properly on your computer and printer.

  • Page 105: Printing Basics

    Printing Basics This chapter includes: • "About Print Media" on page 106 • "Supported Print Media" on page 108 • "Loading Print Media" on page 111 • "Printing" on page 133 Printing Basics...

  • Page 106: About Print Media

    To achieve the best performance from your printer, we recommend you to use only the paper described in this section. When using paper other than that recommended, contact the Fuji Xerox local representative office or an authorized dealer.

  • Page 107: Print Media That Can Damage Your Printer

     Print Media That Can Damage Your Printer Your printer is designed to use a variety of media types for print jobs. However, some media can cause poor output quality, increased paper jams, or damage to your printer. Unacceptable media includes: •...

  • Page 108: Supported Print Media

    • The toner may come off the print media if it gets wet by water, rain, steam and so on. For details, contact the Fuji Xerox local representative office or an authorized dealer.  Usable Print Media The types of print media that can be used on this printer are as follows: Multipurpose Feeder ×...
  • Page 109 Paper Type (Weight) Plain (60–90 gsm) Bond (91–105 gsm) Lightweight Cardstock (106–163 gsm) Japanese Glossy Cardstock (95–105 gsm) Lightweight Glossy Cardstock (106–163 gsm) Labels Envelope Recycled (60–105 gsm) Postcard Letterhead Pre-Printed Hole Punched Colored Special Custom Type Loading Capacity 150 sheets of standard paper : Monarch, DL, Yougata 2, and Yougata 3 envelopes can be supported by LEF with their flap open.
  • Page 110 Paper Type (Weight) Plain (60–90 gsm) Bond (91–105 gsm) Lightweight Cardstock (106–163 gsm) Japanese Glossy Cardstock (95–105 gsm) Lightweight Glossy Cardstock (106–163 gsm) Labels Envelope Recycled (60–105 gsm) Postcard Letterhead Pre-Printed Hole Punched Colored Special Custom Type Loading Capacity 10 sheets of standard paper NOTE: •...

  • Page 111: Loading Print Media

    Loading Print Media Loading print media properly helps prevent jams and ensures trouble-free printing. Before loading print media, identify the recommended print side of the print media. This information is usually on the print media package. NOTE: • After loading paper in the feeder, specify the same paper type on the print driver. This section includes: •...

  • Page 112: Loading Print Media In The Multipurpose Feeder

     Loading Print Media in the Multipurpose Feeder NOTE: • To avoid paper jams, do not remove the priority sheet inserter while printing is in progress. • Use only laser print media. Do not use ink jet paper in this printer. Open the front cover.
  • Page 113 Pull the priority sheet inserter out. NOTE: • When you use the multipurpose feeder for the first time, remove the instruction sheet attached to the priority sheet inserter with adhesive tape. • Read the instruction sheet before you use the priority sheet inserter. Pull the slide bar forward until it stops.
  • Page 114 Adjust the paper width guides to their maximum width. Before loading the print media, flex the sheets back and forth, and then fan them. Straighten the edges of the stack on a level surface. Load print media on the multipurpose feeder with the top edge first and with the recommended print side facing up.
  • Page 115 Adjust the paper width guides until they rest lightly against the edges of the stack of print media. Pinch the length guide and slide it towards the printer until it touches the print media. NOTE: • Depending on the size of print media, first slide the slide bar backward until it stops, and then pinch the length guide and slide it backward until it touches print media.
  • Page 116 Insert the priority sheet inserter into the printer and then align the priority sheet inserter to the marking on the multipurpose feeder. Open the output tray extension. Select the paper type from the print driver if the loaded print media is not standard plain paper. If a user-specified print media is loaded in the multipurpose feeder, you must specify the paper size setting by using the print driver.
  • Page 117 Loading Envelope in the Multipurpose Feeder NOTE: • When you print on envelopes, be sure to specify the envelope setting on the print driver. If not specified, the print image will be rotated 180 degrees. • When Loading # 10, DL, Monarch, Yougata 2/3/4, or Younaga 3 Load envelopes with the side to be printed on facing up, the flap side facing down, and the flap turned to the right.
  • Page 118 • When Loading C5 or Nagagata 3 Load envelopes with the side to be printed on facing up, flap opened and facing you. IMPORTANT: • Never use envelopes with windows, or coated linings. These lead to paper jams and can cause damage to the printer.
  • Page 119 • If envelopes are still not fed correctly, add some bending to the flap of the envelopes as shown in the following illustration. The amount of the bending shall be 5 mm (0.20 inches) or less. • To confirm the correct orientation of envelopes, see the instruction on the Envelope/Paper Setup Wizard on the print driver.
  • Page 120 • When Loading W-Postcard Load the w-postcard with the side to be printed on facing up, and the left edge of the w-postcard in first. NOTE: • To confirm the correct orientation of postcards, see the instruction on the Envelope/Paper Setup Wizard on the print driver.

  • Page 121: Loading Print Media In The Priority Sheet Inserter

     Loading Print Media in the Priority Sheet Inserter NOTE: • To avoid paper jams, do not remove the priority sheet inserter while printing is in progress. • Use only laser print media. Do not use ink jet paper in this printer. Open the front cover.
  • Page 122 Before loading the print media, flex the sheets back and forth, and then fan them. Straighten the edges of the stack on a level surface. Load print media on the priority sheet inserter with the top edge first and with the recommended print side facing up.
  • Page 123 Select the paper type from the print driver if the loaded print media is not standard plain paper. If a user-specified print media is loaded in the priority sheet inserter, you must specify the paper size setting by using the print driver. NOTE: •...
  • Page 124 • When Loading C5 or Nagagata 3 Load the envelope with the side to be printed on facing up, flap opened and facing you. IMPORTANT: • Never use envelopes with windows, or coated linings. These lead to paper jams and can cause damage to the printer.
  • Page 125 • If envelopes are still not fed correctly, add some bending to the flap of the envelopes as shown in the following illustration. The amount of the bending shall be 5 mm (0.20 inches) or less. • To confirm the correct orientation of envelopes, see the instruction on the Envelope/Paper Setup Wizard on the print driver.
  • Page 126 Loading W-Postcard in the Priority Sheet Inserter NOTE: • When you print on the w-postcard, be sure to specify the w-postcard setting on the print driver to get the optimum print result. Load the w-postcard with the side to be printed on facing up, and the left edge of the w-postcard in first.

  • Page 127: Manual Duplex Printing

     Manual Duplex Printing This section includes: • "Operations on Your Computer" on page 128 • "Loading Print Media in the Multipurpose Feeder" on page 130 • "Loading Print Media in the Priority Sheet Inserter" on page 131 NOTE: • When printing on curled paper, straighten the paper and then insert it into the feeder.
  • Page 128 Operations on Your Computer • Using the Windows Print Driver ® ® The following procedure uses Microsoft Windows 7 as an example. NOTE: • The way to display the printer Properties/Printing Preferences dialog box differs according to the application software. Refer to the manual of your respective application software. From the application menu, select Print.
  • Page 129 • Using the Mac OS X Print Driver The following procedure uses Mac OS X 10.8 TextEdit as an example. From the File menu, select Print. Select the printer from Printer. From Paper Size, select the size of the document to be printed. Select the Manual Duplex Printing pane.
  • Page 130 Loading Print Media in the Multipurpose Feeder First print the even pages (rear sides). For a six page document, rear sides are printed in the order of page 6, page 4, then page 2. (Error) indicator lights and the Insert Output into paper tray message appears on the LCD panel when the even pages finish printing.
  • Page 131 Loading Print Media in the Priority Sheet Inserter First print the even pages (rear sides). For a six page document, even pages are printed in the order page 6, page 4, then page 2. The (Error) indicator lights and the Insert Output into paper tray message appears on the LCD panel when the even pages finish printing.

  • Page 132: Using The Output Tray Extension

     Using the Output Tray Extension The output tray extension is designed to prevent print media from falling from the printer after the print job is complete. Before printing a document, make sure that the output tray extension is opened. Printing Basics...

  • Page 133: Printing

    Printing This section covers how to print certain lists of information from your printer and how to cancel a job. This section includes: • "Sending a Job to Print" on page 133 • "Canceling a Print Job" on page 135 •...
  • Page 134 Sending a Print Job (Mac OS X) The following procedure uses Mac OS X 10.8 TextEdit as an example. Open the file you want to print. From the File menu, select Print. Verify that the correct printer is selected in Printer. Modify the system settings as needed (such as the pages you want to print or the number of copies).

  • Page 135: Canceling A Print Job

     Canceling a Print Job There are several methods for canceling a print job. Canceling a Print Job From the Operator Panel To cancel a job after it has started printing: Press the (Cancel Job) button. NOTE: • Printing is canceled only for the current job. All the following jobs will continue to print. Canceling a Print Job From the Computer (Windows) •...
  • Page 136 Canceling a Print Job From the Computer (Mac OS X) • Canceling a Print Job From the Dock When you send a job to print, a printer icon appears in the Dock. Click the printer dock icon. The print queue appears. Select the job you want to cancel.

  • Page 137: Selecting Printing Options

     Selecting Printing Options This section includes: • "Selecting Printing Preferences (Windows)" on page 137 • "Selecting Options for an Individual Job (Windows)" on page 138 • "Selecting Options for an Individual Job (Mac OS X)" on page 140 Selecting Printing Preferences (Windows) Printer preferences control all of your print jobs, unless you override them specifically for a job.

  • Page 138: Printing Options For Windows

    Selecting Options for an Individual Job (Windows) If you want to use special printing options for a particular job, change the driver settings before sending the job to the printer. For example, if you want to use Photo print-quality mode for a particular graphic, select this setting in the driver before printing that job.
  • Page 139 Driver Tab Printing Options Color Options tab • Output Color • Output Recognition • Image Adjustment Mode • Image Types • Intent • Image Auto Correction • Image Settings • Color Balance • Profile Settings • Defaults Layout/Watermark tab • Page Layout –...

  • Page 140: Selecting Options For An Individual Job (Mac Os X)

    Selecting Options for an Individual Job (Mac OS X) To select print settings for a particular job, change the driver settings before sending the job to the printer. With the document open in your application, click File, and then click Print. Select your printer from Printer.
  • Page 141 Item Printing Options Manual Duplex Printing • Manual Duplex Printing • Guided Manual Duplex Printing • Reprint upon Paper Jam Printer Features • Feature Sets: Basic – Output Color – Paper Type • Feature Sets: Detailed Settings 1 – Image Type –...

  • Page 142: Printing On Custom Size Paper

     Printing on Custom Size Paper This section explains how to print on custom size paper using the print driver. Custom size paper can be loaded in the multipurpose feeder and priority sheet inserter. The way to load custom size paper in the multipurpose feeder is the same as the one to load standard size paper. The way to load custom size paper in the priority sheet inserter is the same as the one to load standard size paper.
  • Page 143 • Using the Windows Print Driver On the Windows print driver, set the custom size in the Custom Paper Size dialog box. There are two ways to access the Custom Paper Size dialog box. This section explains the procedures using Windows 7 as an example.
  • Page 144 From Printing Preferences Click Start → Devices and Printers. Right-click the printer, and then select Printing Preferences. Select the Paper/Output tab. From the Paper drop-down menu, select Size, and then select Custom located at the bottom of the list. Select the Create a New Form check box. Enter a name for the custom paper size in Name.
  • Page 145 Printing on Custom Size Paper Use the following procedures to print using either the Windows or Mac OS X print drivers. • Using the Windows Print Driver This section explains the procedure using Windows 7 as an example. NOTE: • The way to display the printer Properties/Printing Preferences dialog box differs according to the application software.
  • Page 146 • Using the Mac OS X Print Driver This section explains the procedure using Mac OS X 10.8 TextEdit as an example. From the File menu, select Page Setup. Select the printer from Format For. From Paper Size, select Manage Custom Sizes. In the Custom Paper Sizes window, click +.

  • Page 147: Checking Status Of Print Data

    You can check the printer status and print job status. For more information about the SimpleMonitor, see Help. The following procedure uses Windows 7 as an example: Click Start → All Programs. Select Fuji Xerox. Select SimpleMonitor for Asia-Pacific. Select SimpleMonitor Help. See also: •...

  • Page 148: Printing A Report Page

    The Printer Settings page is printed. Using the Printer Setting Utility (Windows Only) The following procedure uses Windows 7 as an example. Click Start All Programs Fuji Xerox Fuji Xerox Printer Software for Asia-Pacific → → → → your printer →...

  • Page 149: Printer Settings

     Printer Settings This section includes: • "Using the Operator Panel to Change the Printer Settings" on page 149 • "Using the Printer Setting Utility to Change the Printer Settings (Windows Only)" on page 150 Using the Operator Panel to Change the Printer Settings You can select menu items and corresponding values from the operator panel.
  • Page 150 These settings are active until new ones are selected or the factory defaults are restored. To select a new value as a setting: Click Start All Programs Fuji Xerox Fuji Xerox Printer Software for Asia-Pacific → → → → your printer Printer Setting Utility.

  • Page 151: Using The Operator Panel Menus

    Using the Operator Panel Menus This chapter includes: • "Understanding the Printer Menus" on page 152 • "Panel Lock Function" on page 167 • "Setting the PowerSaver Time Option" on page 169 • "Resetting to Factory Defaults" on page 170 Using the Operator Panel Menus...

  • Page 152: Understanding The Printer Menus

    Understanding the Printer Menus This section describes menu options that can be accessed by pressing the (Menu) button on the operator panel. This section includes: • "Information Pgs" on page 152 • "Billing Meters" on page 153 • "Admin Menu" on page 153 NOTE: •...

  • Page 153: Billing Meters

     Billing Meters Use Billing Meters to check the total number of printed pages. NOTE: • A password is required to enter the operator panel menus when Panel Lock Set is set to Enable. In this case, enter the password you specified, and press the button.
  • Page 154 • Wireless LAN (DocuPrint CP215 w Only) Purpose: To enable the wireless connection. Values: Enables the wireless connection. Enable* Disables the wireless connection. Disable NOTE: • When you use the USB connection and do not use the wireless connection, you need to disable Wireless LAN.
  • Page 155 Specify a name to identify the wireless network. Up to 32 Manual Enter (SSID) alphanumeric characters can be entered. Setup Select to configure the wireless settings through the access point Infrastructure such as a wireless router. Select to configure the wireless settings with no No Security encryption settings.
  • Page 156 • WPS Setup (DocuPrint CP215 w Only) Purpose: To configure the wireless network using WPS. Values: Configures the wireless settings with the security method of WPS-PBC. Push Btn. Ctrl Configures the wireless settings using the PIN code assigned PIN Code Start automatically by the printer.

  • Page 157: Reset Defaults

    • Protocol Purpose: To enable or disable each protocol. The change becomes effective after the printer is turned off and then on. Values: Disables the Line Printer Daemon (LPR) port. Disable Enables the LPR port. Enable* Disables the Port 9100 port. Port 9100 Disable Enables the Port 9100 port.

  • Page 158: Usb Setup

    USB Setup Use the USB Setup menu to change printer settings affecting a USB port. NOTE: • Values marked by an asterisk (*) are the factory default menu settings. • Port Status Purpose: To change the USB settings on your printer. The change becomes effective after the printer is turned off and then on.

  • Page 159: Auto Log Print

    • Fault Time-out Purpose: To specify the time taken by the printer before it cancels jobs that stop abnormally. The print job is cancelled if it times out. Values: Disables the fault time-out. Specifies the time taken by the printer before it cancels for jobs 60sec.* that stop abnormally.

  • Page 160: Maintenance Mode

    • Def. Paper Size Purpose: To specify the default paper size. Values: A4 - 210x297* Letter - 8.5x11 • Low Toner Msg Purpose: To specify whether to show the alert message when the toner is low. Values: Does not show the alert message when the toner is low. Shows the alert message when the toner is low.

  • Page 161: Adjust Btr

    • Adjust BTR Purpose: To specify the optimum voltage settings for printing for the transfer roller (BTR). To lower the voltage, set negative values. To increase, set positive values. The default settings may not give the best output on all paper types. If you see mottles on the print output, try to increase the voltage.

  • Page 162: Adj. Fusing Unit

    • Adj. Fusing Unit Purpose: To specify the optimum temperature settings for printing for the fusing unit. To lower the temperature, set negative values. To increase, set positive values. The default settings may not give the best output on all paper types. When the printed paper has curled, try to lower the temperature.

  • Page 163: Adjust Colorregi

    • Adjust ColorRegi Purpose: To specify whether to manually adjust color registration. Color registration adjustments need to be made during the initial setup of the printer or when the printer is moved to a different location. NOTE: • The Adjust ColorRegi feature can be configured when Auto Regi Adj is set to Off. Values: Automatically corrects color registration.

  • Page 164: Btr Refresh

    Using non-genuine toner cartridges may make some printer features unusable, reduce print quality and decrease the reliability of your printer. Fuji Xerox recommends only new Fuji Xerox brand toner cartridges for your printer. Fuji Xerox does not provide warranty coverage for problems caused by using accessories, parts, or components not supplied by Fuji Xerox.

  • Page 165: Adjust Altitude

    • Adjust Altitude Purpose: To specify the altitude of the location where the printer is installed. The discharge phenomenon for charging the photo conductor varies with barometric pressure. Adjustments are performed by specifying the altitude of the location where the printer is being used. NOTE: •...

  • Page 166: Secure Settings

    Secure Settings Use the Secure Settings menu to set a password to limit access to the menus. This prevents items from being changed accidentally. NOTE: • Values marked by an asterisk (*) are the factory default menu settings. • Panel Lock Panel Lock Set Purpose: To restrict access to the operator panel menus.

  • Page 167: Panel Lock Function

    Panel Lock Function When your printer is configured as a network printer available to a number of users, the access to the operator panel menus can be limited by enabling the Panel Lock. This prevents unauthorized users from changing the settings made by the administrator. However, you can select settings for individual print jobs using the print driver.

  • Page 168: Changing The Panel Lock Password

     Changing the Panel Lock Password Press the (Menu) button. Enter the current password, and then press the button. Select Admin Menu, and then press the button. Select Secure Settings, and then press the button. Select Panel Lock, and then press the button.

  • Page 169: Setting The Powersaver Time Option

    Setting the PowerSaver Time Option You can set the power saver time for the printer. The printer switches to the Power Saver Mode after the specified time. Press the (Menu) button. Select Admin Menu, and then press the button. Select System Setup, and then press the button.

  • Page 170: Resetting To Factory Defaults

    Resetting to Factory Defaults After executing Initialize NVM and rebooting the printer, all the menu parameters are reset to their default values. The following menu parameters are exceptions and are not reset. • Network Setup • Secure Settings • USB Setup NOTE: •...

  • Page 171: Troubleshooting

    Troubleshooting This chapter includes: • "Clearing Jams" on page 172 • "Basic Printer Problems" on page 180 • "Display Problems" on page 181 • "Printing Problems" on page 182 • "Print Quality Problems" on page 184 • "Adjusting Color Registration" on page 197 •...

  • Page 172: Clearing Jams

    Clearing Jams This section includes: • "Avoiding Jams" on page 172 • "Identifying the Location of Paper Jams" on page 173 • "Clearing Paper Jams From the Front of the Printer" on page 174 • "Clearing Paper Jams From the Rear of the Printer" on page 175 •...

  • Page 173: Identifying The Location Of Paper Jams

    Do not attempt to remove a paper deeply jammed inside the product, particularly a paper wrapped around the fusing unit or the heat roller. Otherwise, it may cause injuries or burns. Switch off the product immediately and contact your local Fuji Xerox representative. IMPORTANT: •...

  • Page 174: Clearing Paper Jams From The Front Of The Printer

     Clearing Paper Jams From the Front of the Printer NOTE: • To resolve the error displayed on the LCD panel, you must clear all print media from the print media path. Pull the priority sheet inserter out. Remove any paper jammed from the front of the printer. Replace the priority sheet inserter in the printer.

  • Page 175: Clearing Paper Jams From The Rear Of The Printer

     Clearing Paper Jams From the Rear of the Printer IMPORTANT: • To prevent electric shock, always turn off the printer and disconnect the power cord from the grounded outlet before performing maintenance. • To avoid burns, do not clear paper jams immediately after printing. The fusing unit becomes extremely hot during use.
  • Page 176 Lower the levers to their original position. Close the rear door. Troubleshooting...

  • Page 177: Clearing Paper Jams From The Center Output Tray

     Clearing Paper Jams From the Center Output Tray IMPORTANT: • To prevent electric shock, always turn off the printer and disconnect the power cord from the grounded outlet before performing maintenance. • To avoid burns, do not clear paper jams immediately after printing. The fusing unit becomes extremely hot during use.
  • Page 178 If no paper is found in the paper path, remove any paper jammed out of the center output tray. Lower the levers to their original position. Close the rear door. When you cannot remove the jammed paper even if performing the above steps, press and hold (Cancel Job) button for two seconds.

  • Page 179: Jam Problems

     Jam Problems Misfeed jam Problem Action Print media misfeeds occur. Remove the paper from the priority sheet inserter, and then make sure that the paper is properly inserted in the multipurpose feeder. Depending on the print media you use, take any of the following actions: •...

  • Page 180: Basic Printer Problems

    Basic Printer Problems Some printer problems can be easy to resolve. If a problem occurs with your printer, check each of the following: • The power cord is connected to the printer, and to a properly grounded electrical outlet. • The printer is turned on.

  • Page 181: Display Problems

    Display Problems Problem Action After the printer is turned on, the Turn off the printer, wait for 10 seconds, and turn on the printer. Self display on the LCD panel is Test Message appears on the LCD panel. When the test is blank, keeps showing Please completed, Ready is displayed.

  • Page 182: Printing Problems

    Printing Problems Problem Action Job did not print or incorrect Confirm that Ready appears on the LCD panel before you send a job characters printed. to print. Press the (Menu) button to return to Ready. Make sure that print media is loaded in the printer. Press the (Menu) button to return to Ready.
  • Page 183 Problem Action Page breaks in unexpected Increase the value for Job Time-Out in the System Settings menu, places. that is on the Printer Maintenance tab in the Printer Setting Utility. Increase the time-out value for the protocol in use in the Protocol Settings menu on the CentreWare Internet Services.

  • Page 184: Print Quality Problems

    Print Quality Problems This section includes: • "The Output Is Too Light" on page 185 • "Toner Smears or Print Comes Off/Stain on Back Side" on page 186 • "Random Spots/Blurred Images" on page 187 • "The Entire Output Is Blank" on page 187 •...

  • Page 185: The Output Is Too Light

     The Output Is Too Light Problem Action The output is too light. The toner cartridges may be low or need to be replaced. Confirm the amount of toner in each toner cartridge. Check the toner level in the Status tab in the Status Monitor window.

  • Page 186: Toner Smears Or Print Comes Off/Stain On Back Side

     Toner Smears or Print Comes Off/Stain on Back Side Problem Action Toner smears or print comes off. The print media surface may be uneven. Try changing the paper type The output has stain on the back setting in the print driver. For example, change Plain to Lightweight side.

  • Page 187: Random Spots/Blurred Images

    If the problem continues even though you have taken suggested actions described above, contact the Fuji Xerox local representative office or an authorized dealer.  The Entire Output Is Blank If this trouble happens, contact the Fuji Xerox local representative office or an authorized dealer. Troubleshooting...

  • Page 188: Streaks Appear On The Output

     Streaks Appear on the Output If this trouble happens, contact the Fuji Xerox local representative office or an authorized dealer.  Pitched Color Dots If this trouble happens, contact the Fuji Xerox local representative office or an authorized dealer.

  • Page 189: Mottle

     Mottle Problem Action The printed result has mottled Adjust the transfer bias. appearance. Launch the Printer Setting Utility, and click Adjust BTR on the Printer Maintenance tab. Adjust the setting for the type of print media being used. Click the Apply New Settings button. If you use non-recommended print media, use the print media recommended for the printer.

  • Page 190: Ghosting

     Ghosting Problem Action The printed result has ghosting. Adjust the transfer bias. Launch the Printer Setting Utility, and click Chart Print on the Diagnosis tab. Click the Ghost Configuration Chart button. The Ghost Configuration Chart is printed. Click BTR Refresh Mode on the Printer Maintenance tab. Select the check box next to On, and then click the Apply New Settings button.

  • Page 191: Fog

    Problem Action The printed result is foggy. When the whole is printed light, contact the Fuji Xerox local representative office or an authorized dealer. When the printed page is partly light, start Developer Stir Mode. Launch the Printer Setting Utility, and click Developer Stir Mode on the Diagnosis tab.

  • Page 192: Auger Mark

     Auger Mark Problem Action The printed result has auger The toner cartridges may be low or need to be replaced. Confirm the mark. amount of toner in each toner cartridge. Check the toner level in the Status tab in the Status Monitor window.

  • Page 193: Wrinkled/Stained Paper

     Wrinkled/Stained Paper Problem Action The output is wrinkled. Verify that the correct print media is being used. The output is stained. If not, use the print media recommended for the printer. See also: • "Usable Print Media" on page 108 •...

  • Page 194: The Top Margin Is Incorrect

     The Top Margin Is Incorrect Problem Action The top margin is incorrect. Make sure that the margins are set correctly on the application being used. NOTE: • If the problem continues even though you have taken suggested actions described above, contact the Fuji Xerox local representative office or an authorized dealer.

  • Page 195: Color Registration Is Out Of Alignment

     Color Registration Is Out of Alignment Problem Action Color registration is out of Execute an auto color registration adjustment. alignment. Launch the Printer Setting Utility, and click Color Registration Adjustment on the Printer Maintenance tab. Deselect the check box next to On. Click the Start button next to Auto Correct.

  • Page 196: Protrudent/Bumpy Paper

     Protrudent/Bumpy Paper Problem Action Printed surface got Clean up the fusing unit. protrudent/bumpy. Load one sheet of paper on the multipurpose feeder, and then print a solid image all over the paper. Load the printed sheet with the printed side facing down, and then print a blank sheet of paper.

  • Page 197: Adjusting Color Registration

    Auto Correct is performed. Using the Printer Setting Utility (Windows Only) The following procedure uses Windows 7 as an example. Click Start All Programs Fuji Xerox Fuji Xerox Printer Software for Asia-Pacific → → → → your printer Printer Setting Utility.

  • Page 198: Printing The Color Registration Chart

    The color registration chart is printed. Using the Printer Setting Utility (Windows Only) The following procedure uses Windows 7 as an example. Click Start All Programs Fuji Xerox Fuji Xerox Printer Software for Asia-Pacific → → → → your printer Printer Setting Utility.

  • Page 199: Determining Values

     Determining Values On the color registration chart printed, find the straightest lines where the two black lines and the colored line are most closely aligned for each color (Y, M, and C). If you find the straightest line, make a note of the value (-5 – +5) indicated by the straightest line for each color.

  • Page 200: Entering Values

     Entering Values Using the Operator Panel Using the operator panel, enter the values that you found in the color registration chart to make adjustments. Press the (Menu) button. Select Admin Menu, and then press the button. Select Maintenance Mode, and then press the button.
  • Page 201 Using the Printer Setting Utility, enter the values that you found in the color registration chart to make adjustments. The following procedure uses Windows 7 as an example. Click Start All Programs Fuji Xerox Fuji Xerox Printer Software for Asia-Pacific → → → → your printer →...

  • Page 202: Noise

    • "Replacing Toner Cartridges" on page 219 If the noise generated from the printer matches with the noise from the Play of Sound button, perform Dispense Motor Check. If not, contact the Fuji Xerox local representative office or an authorized dealer. Perform Dispense Motor Check.

  • Page 203: Wireless Problems (Docuprint Cp215 W Only)

    Wireless Problems (DocuPrint CP215 w Only) Problem Action Cannot setup wireless Make sure that the Ethernet cable is disconnected from the printer. connection. Ensure that Wireless LAN is set to Enable. See also: • "Wireless LAN (DocuPrint CP215 w Only)" on page 154 Try disabling the firewall on your computer.

  • Page 204: Other Problem

    Other Problem Problem Action Condensation has occurred This usually occurs within several hours after you heat the room in inside the printer. winter. This also occurs when the printer is operating in a location where relative humidity reaches 85% or more. Adjust the humidity or relocate the printer to an appropriate environment.

  • Page 205: Understanding Printer Messages

    Understanding Printer Messages The printer LCD panel displays messages describing the current state of the printer and indicates possible printer problems you must resolve. This section describes messages, their meanings, and how to clear the messages. IMPORTANT: • When an error code is displayed, the print data remaining on the printer and the information accumulated in the memory of the printer are not secured.
  • Page 206 024-371 Turn off the printer, and then on. Or, unplug the Ethernet cable or USB cable, and then plug it again. If this does not solve the problem, contact the Fuji Xerox local representative office or an authorized dealer. See also: •...
  • Page 207 Error-Code What You Can Do 091-402 The service life of your printer is coming to an end and the printer will soon stop running. If you want to keep using the printer, change the Machine Life setting to Continue Print. However, continuous use of the printer will degrade the print quality. See also: •...
  • Page 208 Error-Code What You Can Do 116-314 Turn off the printer, and then on. If this does not solve the problem, contact the Fuji Xerox local representative office or an authorized dealer. 116-315 116-317 See also: • "Online Services" on page 239 116-324 116-326 116-343...

  • Page 209: Contacting Service

    Contacting Service When you call for printer service, be prepared to describe the problem you are experiencing or the error message on the LCD panel. You need to know the model of your printer and serial number. See the label on the rear door of your printer.

  • Page 210: Getting Help

    • "SimpleMonitor Alerts (Windows Only)" on page 210 • "Obtaining the Product Information" on page 210 Fuji Xerox provides several automatic diagnostic tools to help you produce and maintain print quality.  LCD Panel Messages The LCD panel provides you with information and troubleshooting help. When an error or warning condition occurs, the LCD panel displays a message informing you of the problem.
  • Page 211 Updating the Printer's Firmware Our web site also provides a tool that allows you to update the printer's firmware (software embedded within the printer) from your computer. The latest firmware and updating tool can be downloaded from the following URL. Follow the instructions on the web site and download the correct firmware update.

  • Page 212: Non Genuine Toner Mode

    The following procedure uses Windows 7 as an example. Click Start → All Programs → Fuji Xerox → Fuji Xerox Printer Software for Asia-Pacific → your printer Printer Setting Utility. → NOTE: • The Select Printer window appears in this step when multiple print drivers are installed on your computer.

  • Page 213: Maintenance

    Maintenance This chapter includes: • "Cleaning the Printer" on page 214 • "Replacing Toner Cartridges" on page 219 • "Ordering Supplies" on page 224 • "Storing Consumables" on page 226 • "Managing the Printer" on page 227 • "Conserving Supplies" on page 231 •...

  • Page 214: Cleaning The Printer

    Cleaning the Printer This section describes how to clean the printer in order to maintain it in good condition and print clean printouts all the time. WARNING: • When cleaning this product, use the designated cleaning materials exclusive to it. Other cleaning materials may result in poor performance of the product.

  • Page 215: Cleaning Inside The Printer

     Cleaning Inside the Printer Turn off the printer and disconnect the power cord. Open the toner access cover. Pinch the toner cartridge firmly as shown in the illustration. Pull the toner cartridge out. IMPORTANT: • Always pull the toner cartridge out slowly so you do not spill any toner. Pull the other three toner cartridges out as well.
  • Page 216 Pull the print head cleaning rod out. Insert the print head cleaning rod fully into the hole beside the arrow on the printer until its tip reaches the interior of the printer as illustrated below, and then pull it out. Repeat the same procedure for the other three holes.
  • Page 217 Replace the black toner cartridge by adjusting it to the associated cartridge holder, and then insert it firmly by pressing near the center of the label until the toner cartridge clicks. Replace the other three toner cartridges as well. Close the toner access cover. Maintenance...

  • Page 218: Cleaning The Color Toner Density (Ctd) Sensor

     Cleaning the Color Toner Density (CTD) Sensor Clean the CTD sensor only when an alert for the CTD sensor is shown on the Status Monitor window or operator panel. Turn off the printer and disconnect the power cord. Push the rear door handle and open the rear door. Clean the CTD sensor inside the printer with a clean dry cotton swab.

  • Page 219: Replacing Toner Cartridges

    Fuji Xerox toner cartridges are available only through Fuji Xerox. It is recommended that you use Fuji Xerox toner cartridges for your printer. Fuji Xerox does not provide warranty coverage for problems caused by using accessories, parts, or components not supplied by Fuji Xerox.

  • Page 220: Overview

    The specified toner cartridge has become empty. Replace the old toner cartridge Empty with a new one. XXXX Cartridge : This warning appears only when Fuji Xerox toner cartridges are used (Non-GenuineToner is set to Off.) IMPORTANT: • When placing a used toner cartridge on the floor or on a table, place a few sheets of paper under the toner cartridge to catch any toner that may spill.

  • Page 221: Removing The Toner Cartridges

     Removing the Toner Cartridges Turn off the printer. Open the toner access cover. Spread a few sheets of paper on the floor or table where the removed toner cartridge is to be placed. Pinch the toner cartridge firmly as shown in the illustration. Pull the toner cartridge out.

  • Page 222: Installing A Toner Cartridge

     Installing a Toner Cartridge Unpack a new toner cartridge of the desired color and shake it five to six times to distribute the toner evenly. NOTE: • Confirm that the color of the new toner cartridge matches that on the handle before replacing it. •...
  • Page 223 Close the toner access cover. Turn on the printer. Pack the removed toner cartridge in the box in which the installed toner cartridge was packed up. Take care not to contact with the spilled toner and remove the sheets of paper spread under the removed toner cartridge.

  • Page 224: Ordering Supplies

    The toner cartridges need to be ordered occasionally. Each toner cartridge includes installation instructions on the box.  Consumables IMPORTANT: • Use of consumables not recommended by Fuji Xerox can impair machine quality and performance. Use only consumables recommended by Fuji Xerox. Product Name Product Code Printable number of pages...

  • Page 225: When To Order Toner Cartridges

    It is important to order a toner cartridge when the messages first appear to avoid interruptions to your printing. The LCD panel displays an error message when the toner cartridge must be replaced. To order toner cartridges, contact the Fuji Xerox local representative office or an authorized dealer. IMPORTANT: •...

  • Page 226: Storing Consumables

    Storing Consumables Store consumables in their original packaging until you need to use them. Do not store consumables • Temperatures greater than 40 °C (140 °F). • An environment with extreme changes in humidity or temperature. • Direct sunlight. • Dusty places.

  • Page 227: Managing The Printer

    Managing the Printer This section includes: • "Checking or Managing the Printer with the CentreWare Internet Services" on page 227 • "Checking Printer Status with the SimpleMonitor (Windows Only)" on page 228 • "Checking Printer Status Through E-mail" on page 228 ...

  • Page 228: Checking Printer Status With The Simplemonitor (Windows Only)

    If the SimpleMonitor icon is not displayed on the taskbar, open the SimpleMonitor from the start menu. ® ® The following procedure uses Microsoft Windows 7 as an example. Click Start All Programs Fuji Xerox SimpleMonitor for Asia-Pacific Activate → → → → SimpleMonitor.
  • Page 229 Setting the E-mail Environment Activate the CentreWare Internet Services. On the Properties tab, configure the following settings according to your e-mail environment. After configuring the settings on each screen, always click Apply and then turn off/on the printer to reboot. For details about each item, refer to the online Help for the CentreWare Internet Services.
  • Page 230 Checking the Printer Status with E-mail This section describes cautions for sending e-mail to the printer to check the printer status. • You can specify any title for the e-mail when checking the printer status or changing the printer settings. •...

  • Page 231: Conserving Supplies

    Conserving Supplies You can change a setting in your print driver to conserve paper. Supply Setting Function Toner cartridge Windows print driver: This drop-down menu allows the users to select a print mode that uses less toner. Toner Saver in the Image Options tab When this feature is used, the image quality will be lower than when it is not used.

  • Page 232: Checking

    Checking Page Counts The total number of printed pages can be checked at the operator panel. Three meters are available: Meter 1 (color prints), Meter 2 (monochrome prints), and Meter 4(Meter 1 + Meter 2). Meter 3 always shows 0 on your printer. The Billing Meters counts the number of pages printed properly.

  • Page 233: Moving The Printer

    Moving the Printer Turn off the printer. Disconnect the power cord and the interface cable. Remove any paper in the center output tray if there is. Close the output tray extension if it is opened. Maintenance...
  • Page 234 Remove any paper in the priority sheet inserter or multipurpose feeder. Keep the paper wrapped and away from humidity and dirt. Push the priority sheet inserter in. Slide the slide bar backward until it stops. Maintenance...
  • Page 235 Close the front cover. Lift the printer and move it gently. Adjust the color registration before using your printer. See also: • "Adjusting Color Registration" on page 197 Maintenance...
  • Page 236 Maintenance...

  • Page 237: Contacting Fuji Xerox

    Contacting Fuji Xerox This chapter includes: • "Technical Support" on page 238 • "Online Services" on page 239 Contacting Fuji Xerox...

  • Page 238: Technical Support

    If the Customer’s product contains features that enable Fuji Xerox or its authorized service representative to diagnose and repair problems with the product remotely, Fuji Xerox may request that the Customer allow such remote access to the product.

  • Page 239: Online Services

    Fuji Xerox Online Support Assistant provides instructions and troubleshooting guides to resolve your printer problems. It is an easy-to-use, searchable online help. To find out more, please visit our online support at http://www.fujixerox.com/support/docuprint/...
  • Page 240 Contacting Fuji Xerox...

  • Page 241: Index

    Index ........162 ......... 152 Adj. Fusing Unit Demo Page ........165 ........ 199 Adjust Altitude Determining values ..........161 ........181 Adjust BTR Display problems ........163 .......... 231 Adjust ColorRegi Draft Mode ........160 Adjust PaperType ......197 Adjusting color registration .........153 Admin Menu ........
  • Page 242 ..........35 ........... 33 LCD panel Paper chute ........210 ........33 Messages Paper feed roller ..........32 ........ 173 Length guide Paper jam location .......... 33 ......32 Levers Paper width guides ........161 ..........32 Light Card Parts name ........34 .......... 94 Liquid crystal display Peer-to-Peer ...........
  • Page 243 Safety ........13 Electrical ........17 Operational ........166 Secure Settings Sending print job ........134 Mac OS X ........133 Windows ... 231 Setting print driver for conserving supplies ..85 Setting up for Web Services on Devices (WSD) ......47 Setup Disk Creation Tool ......210 SimpleMonitor alerts ..........32...
  • Page 244 Index...
  • Page 246 DocuPrint CP215 Series User Guide Fuji Xerox Co., Ltd. ME6372E2-1 (Edition 1) July 2013 Copyright© 2013 by Fuji Xerox Co., Ltd.

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