Internet/Intranet Connection Problems - Fuji Xerox DocuCentre S2010 User Manual

Internet/Intranet Connection Problems

The table below lists possible causes and solutions for problems that might occur when
connecting to the Internet or an intranet.
Unable to Connect to the Internet or an Intranet
Possible Cause
The IP address has not been
set correctly.
The IP gateway address has
not been set correctly.
The subnet mask has not
been set correctly.
The DNS server address has
not been set correctly.
The DNS server selected
cannot resolve the address.
The setting of the address
that does not use a proxy
server is incorrect.
The connected server or
proxy server is down.
A network cable is
disconnected or broken.
Unable to communicate due
to the load on the server
application.
An error has occurred but is
not displayed on the control
panel.
Remedy
Check the IP address setting. If the IP address has not been
set correctly, specify a fixed IP address or use DHCP or
Autonet to resolve the IP address.
Enter the IP gateway address correctly when connecting to a
proxy server or web server via an IP gateway.
Set the subnet mask correctly, to match the environment in
use.
Check the DNS server address.
Select a DNS server that can resolve the address.
When connecting via the proxy server
Set the IP address of a DNS server that can resolve the
address of the proxy server.
When not connecting via the proxy server
Set the IP address of a DNS server that can resolve the
destination address.
Confirm whether only addresses that do not use a proxy
server are set. Even if addresses not through a proxy server
are specified using the FQDN, if a server is directly accessed
using its IP address, the registered server is not excluded.
Set the address not to use a proxy server.
Likewise, even if you directly specify an address that does
not use a proxy server, if a server is accessed with the
FQDN, the registered server is not excluded. Set an IP
address with the FQDN not to use a proxy server.
Check whether the server or proxy server to connect to is
working normally.
Check the network cable connections. The use of a
spanning tree environment is recommended to create a
network environment resistant to disconnections.
Wait a while, then access the server again.
Errors that occur while executing background processes are
not displayed on the control panel. Print the Job History
Report to check the execution results.
Network Related Problems
169
11