Problem Solving; Troubleshooting; Machine Trouble - Fuji Xerox ApeosPort 4570 Reference Manual

Reference Guide - Main Unit
iv

Problem Solving

p.28

Troubleshooting

p.39 Paper Jams
Troubleshooting
If you have an EP-BB MFD management service contract, the machine automatically sends an inspection or
repair request to our Customer Support Center as needed. A service representative visits you in response to
the notification as required.

Machine Trouble

Symptom
The machine is not pow-
ered on.
The display is blank.
The printer makes an odd
noise.
Condensation has formed
in the machine.
The machine does not
switch to the Power Saver
Mode.
The power cord may have been unplugged or may not be firmly plugged in.
Switch the machine power off, and then reconnect the power cord to the power outlet
and the machine. Then switch the machine power on.
Connect the machine to a power outlet that supplies the proper rated voltage or current.
The machine may be in the Power Saver Mode. Press the Power button on the Control
Panel to exit the Power Saver Mode. If this does not remedy the problem, there may be a
problem with the machine. Contact our customer support center or sales agency.
Install the printer on a level, sturdy surface.
Push the trays firmly into the machine.
There may be a foreign object inside the machine.
Switch the machine power off, and then remove the foreign object inside the machine. If
the object cannot be removed without dismantling the machine, contact our customer
support center or sales agency.
On the control panel, set the Sleep Mode trigger time to more than 60 minutes, and let
the machine stand with its power on for 60 minutes. Before using the machine, make sure
that no water droplets remain inside the machine (rollers, metal parts, etc.). If condensa-
tion occurs frequently, keep the machine power switched on by selecting [Device] >
[System Settings] > [System Clock / Timers] > [Warmer Mode] > [On] on the Control Panel.
This may remedy the condensation.
The machine does not enter the Low Power Mode or the Sleep Mode in the following cases
to inform users on what is happening to the machine and provide its performance.
When the user is operating the Control Panel

When a message indicating to replace any one of the consumables is displayed

When the machine requires user operation for paper jams or open covers

When an error occurs due to machine failure

When the machine is executing the condensation prevention processing as the

[Warmer Mode] is set to [On]
Cause/Remedy
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