Fuji Xerox DocuCentre SC2020 Service Manual page 16

DC SC2020
Version 1.1
1.1.2 Things to Take Note When Handling Customer Information
1. Handling of customer's electronic information - samples of copy/print (paper data), log files (Activity
Report), and etc.
Before you bring back any samples for the purpose of investigation/analysis, always obtain permis-
sion from the customer. Make sure to assure them that the data will not be used for any other pur-
pose. When requesting for a retrieval application from the customer, either use the [FX Data
Security Regulations: Annex 15 - Confidential Information/Personal Information Request Form (IS-
019)] or use a letterhead that has been specified by the customer after obtaining their agreement.
2. Handling of a PWB, etc. that contains customer information.
Data such as Fax Address Numbers and URLs that are registered in the customer's machine are all
important customer information. These types of information are stored in the PWB, etc. within the
machine. Take extra care when handling them.
(1) In case of replacements, transfer the data to the new PWB and make sure that all data in the
old parts is thoroughly erased before disposing it. Make sure that no important customer infor-
mation gets leaked. (For details, refer to the preface in Chapters 4 and 5)
(2) If a component was replaced and it was not found to be the cause of the malfunction, return it
to the machine it came from. (For components that were temporarily installed/removed for trou-
bleshooting, etc. clear the data using the CE Mode, etc.)
3. Security related NVM values that were changed during maintenance.
If any security related NVM values, such as polling, were set for test purposes, make sure you
return them to their original values after the test. (E.g.: for the details on polling that is common to all
machine types, refer to FTO 2-202)
4. When connecting our company machine to the customer's network during maintenance, make sure
that you have gone through the person-in-charge to obtain permission from the customer's systems
administrator (or person-in-charge) before proceeding.
5. Other things to take note when handling customer data
When handling customer data, you should also pay attention to precautions other than the above
items 1 to 4.
[APO/GCO]
Follow the safety guidelines established within the OpCo and ensure that customer data do not get
leaked out when servicing.
05/2014
1-4
1.1.3 Other Precautions
Pay attention to the following when performing maintenance service to avoid wrong or redundant servic-
ing:
1. Reference Materials
Before performing maintenance servicing, read all relevant technical materials such as SB, FTI, or
FTO to make a systematic approach.
2. Disassembling
Make sure to check the assembled condition before removing parts or disassembling the machine.
3. Installation/Adjustment
After the installation or adjustment is complete, check that no parts or tools are left inside or on the
assemblies before using the machine.
4. Handling of replaced parts/consumables
Make sure that the replaced parts or consumables as well as their packaging materials are collected
back to the Service Center.
For the separation and processing methods for the collected items, refer to the Common Technical
Information No. 2-027 for all machines.
• Drum Cleaner
Never discard the Drum Cleaner into a fire. Always keep it away from open flames to
prevent it from catching and causing a fire. Always dispose of the Drum Cleaner after it
is completely used up. For recyclable parts, fill the necessary items in the [U-TAG] and
perform collection.
5. General Precautions
• Take care not to disturb the customer's daily work.
• Place a drop cloth or paper on the floor of the service area to keep the site clean.
• Throw any trash generated during the maintenance service into a trash bag and bring them
back to the Service Center.
• Record clearly the service details and the consumables and parts replaced at visit in the
Machine Service Log.
Service Call Procedure
1.1 Before Starting the Servicing
WARNING