Ricoh V-C3 D081 Field Service Manual page 742

3. Appendix: Service Call Conditions
SC990 D
3
SC991 C
In order to get more details about SC991:
1. Execute SP7403 or print an SMC Report (SP5990) to read the history of the 10 most recent logged
errors.
2. If you press the zero key on the operation panel with the SP selection menu displayed, you will see
detailed information about the recently logged SC991, including the software file name, line number,
and so on. Of these two methods, 1) is the recommended method, because another SC could write
over the information for the previous SC.
SC992 D
164
Software error 1
An unexpected operation was encountered by the software.
• Software crash, reboot the machine
• If the HDDs have just been replaced, be sure to download the stamp data (SP
5853).
• With SP5990 004(SMC Report – Logging Data), print the most recent
information for SC990.
• The SC990 information displays the file name, line number, and value. Report
this information to your technical supervisor. For example: Funciton.c LINE: 123
VAL: 0
Software Error 2
The software peformed an unexpected function and the program cannot continue.
Recovery processing allows the program to continue.
• Software defective, re-boot
Undefined Error (No SC Code)
An error not controlled by the system occurred (the error does not come under any
other SC code).
• Software defective
• Turn the machine power off and on. The machine cannot be used until this
error is corrected.
• Re-install firmware
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