When Firmware Updating Fails - Toshiba e-STUDIO2006 Service Manual

11.4.5

When firmware updating fails

When an error indication appears while firmware is being updated, confirm the following items.
(1) When "Device is not ready!" and then "Transfer Failed!" appears on the PC:
• Since the USB cable may not be connected properly, confirm the connecting status of the
equipment and the PC, and then retry updating.
• Since the equipment may not have been started properly, turn the power OFF and then back
ON, and then retry updating.
(2) When "SERVICE CALL F/W VER. ERROR" appears on the equipment:
• Since an incorrect firmware file (that of another model) may have been used, check it and
then retry updating making sure it is the one corresponding to this equipment.
• Since the data of the file may have an abnormality, check the file and then retry updating
making sure it is the normal one.
(3) When "CHECK SUM ERROR" appears on the equipment:
* 23LA/23LM/28LM/23HA/28HA Only
• Since updating the engine firmware with the PC update tool may have been done with other
than the [4]+[9] startup mode, reattempt updating according to the procedure.
• Since the data of the file may have an abnormality, check the file and then retry updating
making sure it is the normal one.
 P. 11-9 "11.3.4 Update procedure"
Notes:
If updating still fails even if the above procedures have been done, check if there is any damage
on the MAIN board and replace it with a new one if necessary.
© 2013-2017 TOSHIBA TEC CORPORATION All rights reserved
Fig.11-18
SERVICE CALL
F/W VER. ERROR
Fig.11-19
SERVICE CALL
CHECK SUM ERROR
Fig.11-20
e-STUDIO2006/2306/2506/2007/2307/2507/2303A/2303AM/2803AM/2309A/2809A
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FIRMWARE UPDATING
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