8.3.2
Paper exit jam
[E010] Leading edge of paper not reaching the exit sensor
[E020] Trailing edge of paper not passing the exit sensor
Classification
Paper exit jam
Proce
Check item
dure
Open the right cover. Is
1
there any paper on the
transport path?
Is the exit sensor working?
2
(Perform the input check
in the test mode: 03-[A]/
[B])
Is the registration roller
3
clutch working?
(Perform the output check
in the test mode: 03-108/
158)
4
Registration roller
Parts to be replaced
Exit sensor
MAIN board
Registration roller clutch
Registration roller
e-STUDIO2006/2306/2506/2007/2307/2507/2303A/2303AM/2803AM/2309A/2809A
ERROR CODE AND TROUBLESHOOTING
Jam not reaching the exit sensor
Stop jam at the exit sensor
Result
Yes
Remove the paper.
No
Yes
No
•
Check if the connector of the exit sensor is
disconnected.
•
Check if any of the connectors on the MAIN
board is disconnected.
20L/23L/25L/20H/23H/25H: CN10
23LA/23LM/28LM/23HA/28HA: CN8
•
Check if the connector pins are
disconnected and the harnesses are open
circuited.
•
Check if the conductor pattern on the MAIN
board is short circuited or open circuited.
•
Replace the exit sensor
•
Replace the MAIN board
Yes
No
•
Check if the connector of the registration
roller clutch is disconnected.
•
Check if any of the connectors on the MAIN
board is disconnected.
20L/23L/25L/20H/23H/25H: CN22
23LA/23LM/28LM/23HA/28HA: CN14
•
Check if the connector pins are
disconnected and the harnesses are open
circuited.
•
Check if the conductor pattern on the MAIN
board is short circuited or open circuited.
•
Replace the registration roller clutch.
•
Replace the MAIN board.
•
Check the registration roller. Replace it if it
is worn out.
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