If A Problem Continues Even After Performing All Troubleshooting - Toshiba e-STUDIO2006 Service Manual

8.1.1

If a problem continues even after performing all troubleshooting.

If a problem continues even after performing all troubleshooting and technical tips, report the problem
to the appropriate Toshiba service center along with the following information. This information will help
the service center understand your problem and take quick action to find the solution.
1. Serial Number
2. List Print
Refer to the appropriate Service Manual for the detailed procedure to obtain a List Print.
Enter the value given below to obtain a List Print by printing it out.
9S-101: 05 code
9S-102: 08 code
9S-103: PM support mode
9S-106: Error history (30 cases max)
9S-108: Firmware update log (5 cases max)
3. For image-related problems, collect image samples with the problem areas and the feeding direction
marked first. Then provide information about the media type and weight, and the print data / spool
files for duplicating the problem.
4. For abnormal acoustic noise, describe the situation in as much detail as possible.
5. For hardware-related problems, provide photos of any broken parts, paper jams, etc.
In case of paper jams, include the type of paper and its manufacturer.
6. For software-related problems, provide list prints, and the detailed procedure needed to duplicate
the problem.
* This is the minimum information required to report a complaint. It would be appreciated if you could
obtain additional information.
* Follow the directions of the service center if they request additional information as each issue is
unique to some degree.
e-STUDIO2006/2306/2506/2007/2307/2507/2303A/2303AM/2803AM/2309A/2809A
ERROR CODE AND TROUBLESHOOTING
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