Packing And Returning Components; Guidelines For Packing Router Components For Shipment; Packing The Mx2020 Router For Shipment - Juniper MX2020 Hardware Manual

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Table of Contents

Packing and Returning Components

Documentation

Guidelines for Packing Router Components for Shipment on page 409

Packing the MX2020 Router for Shipment on page 409

Returning a Hardware Component to Juniper Networks, Inc. on page 412

To pack and ship individual components:

When you return components, make sure they are adequately protected with packing

materials and packed so that the pieces are prevented from moving around inside the

Use the original shipping materials if they are available.

Place individual components in electrostatic bags.

Write the RMA number on the exterior of the box to ensure proper tracking.

Do not stack any of the router components.

Returning a Hardware Component to Juniper Networks, Inc. on page 412

Contacting Customer Support on page 549

To pack the router for shipment:

Retrieve the shipping crate and packing materials in which the router was originally

shipped. If you do not have these materials, contact your Juniper Networks

representative about approved packaging materials.

On the console or other management device connected to the master CB-RE, enter

CLI operational mode and issue the following command to shut down the router

software. (If two CB-REs are installed, also issue the command on the backup CB-RE.)

user@host> request system halt