Packing And Returning Components; Contacting Customer Support To Obtain Return Material Authorization - Juniper MX2020 Hardware Manual

CHAPTER 34

Packing and Returning Components

IN THIS CHAPTER

Contacting Customer Support to Obtain Return Material Authorization | 727

Guidelines for Packing Hardware Components for Shipment | 728
Packing the MX2020 Router for Shipment | 728
Returning a Hardware Component to Juniper Networks, Inc. | 732
Contacting Customer Support to Obtain Return Material Authorization
If you are returning a device or hardware component to Juniper Networks for repair or replacement, obtain
a Return Material Authorization (RMA) number from Juniper Networks Technical Assistance Center (JTAC).
After locating the serial number of the device or hardware component you want to return, open a service
request with Juniper Networks Technical Assistance Center (JTAC) on the Web or by telephone.
Before you request an RMA number from JTAC, be prepared to provide the following information:
Your existing service request number, if you have one
Serial number of the component
Your name, organization name, telephone number, fax number, and shipping address
Details of the failure or problem
Type of activity being performed on the device when the problem occurred
Configuration data displayed by one or more show commands
You can contact JTAC 24 hours a day, seven days a week on the Web or by telephone:
Service Request Manager:
Telephone: +1-888-314-JTAC (+1-888-314-5822), toll free in U.S., Canada, and Mexico
https://support.juniper.net/support
727