Juniper MX2020 Hardware Manual page 445

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Copyright © 2015, Juniper Networks, Inc.
To return a hardware component:
Determine the part number and serial number of the component.
1.
Obtain an RMA number from the Juniper Networks Technical Assistance Center (JTAC).
2.
You can send e-mail or telephone as described above.
Provide the following information in your e-mail message or during the telephone call:
3.
Part number and serial number of component
Your name, organization name, telephone number, and fax number
Description of the failure
The support representative validates your request and issues an RMA number for
4.
return of the component.
Pack the component for shipment.
5.
Contacting Customer Support on page 549
Guidelines for Packing Router Components for Shipment on page 409
Chapter 24: Packing and Returning Components
413