Contacting Customer Support And Returning The Chassis Or; Components; Contacting Customer Support - Juniper MX2020 Hardware Manual

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Table of Contents

Contacting Customer Support and

Returning the Chassis or Components

Documentation

Contacting Customer Support on page 549

You can contact Juniper Networks Technical Assistance Center (JTAC) 24 hours a day,

7 days a week in one of the following ways:

On the Web, using the Case Manager link at:

http://www.juniper.net/support/

By telephone:

From the US and Canada: 1-888-314-JTAC

From all other locations: 1-408-745-9500

If contacting JTAC by phone, enter your 11-digit case number followed by the # key if

this is an existing case, or press the * key to be routed to the next available support

When requesting support from JTAC by telephone, be prepared to provide the following

information:

Your existing case number, if you have one

Details of the failure or problem

Type of activity being performed on the platform when the problem occurred

Configuration data using one or more of the show commands

Returning a Hardware Component to Juniper Networks, Inc. on page 412

Troubleshooting