Returning A Hardware Component To Juniper Networks, Inc - Juniper MX2020 Hardware Manual

MX2020 3D Universal Edge Router Hardware Guide
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Returning a Hardware Component to Juniper Networks, Inc.

412
WARNING: We recommend using a pallet jack with attachment or a router
transport kit. Not using one of these recommended installation
mechanisms can result in personal injury or damage to the equipment.
Reattach the shipping brackets to the router chassis and the shipping crate pallet.
10.
Cover the router with an ESD bag and place the packing foam on top of and around
11.
the router.
Replace the accessory box on top of the packing foam.
12.
Securely place the crate cover over the router.
13.
Close all latches to secure the shipping crate to the pallet.
14.
Write the RMA number on the exterior of the box to ensure proper tracking.
15.
Preventing Electrostatic Discharge Damage to an MX2020 Router on page 558
Powering Off the DC-Powered MX2020 Router on page 528
Powering Off the AC-Powered MX2020 Router on page 527
Replacing an MX2020 Three-Phase Delta AC Power Cord on page 504
Replacing an MX2020 Three-Phase Wye AC Power Cord
Disconnecting an MX2020 DC Power Distribution Module Cable on page 463
Installing the Router Transport Kit on the MX2020 Router on page 224
If a problem cannot be resolved by the JTAC technician, a Return Materials Authorization
(RMA) is issued. This number is used to track the returned material at the factory and to
return repaired or new components to the customer as needed.
NOTE: Do not return any component to Juniper Networks, Inc. unless you
have first obtained an RMA number. Juniper Networks, Inc. reserves the right
to refuse shipments that do not have an RMA. Refused shipments are returned
to the customer by collect freight.
For more information about return and repair policies, see the customer support Web
page at
http://www.juniper.net/support/guidelines.html
For product problems or technical support issues, contact the Juniper Networks Technical
Assistance Center (JTAC) by using the Case Manager link at
http://www.juniper.net/support/
1-408-745-9500 (from outside the United States).
.
or at 1-888-314-JTAC (within the United States) or
Copyright © 2015, Juniper Networks, Inc.