Packing And Returning Components; Information You Might Need To Supply To Jtac; Packing Instructions For Returning An Ln2600 Router - Juniper LN2600 Manual

Rugged security router

Hide thumbs Also See for LN2600:

Table of Contents

CHAPTER 11

Packing and Returning Components

Documentation

Information You Might Need to Supply to JTAC on page 61

Packing Instructions for Returning an LN2600 Router on page 61

When requesting technical support from the JTAC by phone, be prepared to provide the

following information:

Priority level

Indication of what activity was being performed on the router when the problem

occurred

Problem detail and configuration data, obtained by these commands:

show version

show chassis hardware

show chassis environment

show configuration

When a new request for technical support is submitted, the JTAC engineer:

Opens a case and assigns a number

Begins troubleshooting, diagnostics, and problem replication (if appropriate)

Provides you with periodic updates on problem status and escalates the problem as

appropriate according to escalation management guidelines

Closes the case when you agree that the problem has been resolved

Packing Instructions for Returning an LN2600 Router on page 61

If possible, use the original shipping containers and packing materials in which the LN2600

hardware was originally shipped. If these materials are unavailable, use comparable

Table of Contents