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System Problem:
Entry denied on valid badges
Reader Interface Modules, Readers
Keypad is not responding, or "invalid
badge" appears with each numeric
entry
Reader is offline
Reader settings have changed for no
apparent reason
"Invalid Card Format" alarm on
magnetic cards encoded with
application software
Possible Causes:
Panel memory in the software configuration must match the
physical memory on the board. If unsure of panel memory, use
"display panel capacity" in the Alarm Monitoring options menu
to verify proper configuration.
"Keypad type" in reader software configuration is incorrect.
Refer to reader documentation for output format.
"Reader type" in software configuration is incorrect.
If using the dual interface module, be sure to specify RDR2 in
the settings for RDR1.
If interface module is incorrect (dual configured as a single), you
will need to delete the reader entirely and add it again as a new
reader.
Restarting Alarm Monitoring may be necessary to view the
reader online.
When using the "allow multiple selection" feature, all settings
for the selected readers will be configured identically, not just
the ones you modify. Use with caution.
Check magnetic format setting in Badge Configuration. The sum
of all field lengths should match the "total characters on track 2"
setting. Verify field length setting for facility code correlates
with what is being encoded on stripe.
Hardware Installation Guide
revision 7 —
57
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