Panasonic kx-ns500 Pc Programming Manual page 180

8.4.2 Users—ICDG Management—ACD Report
Value Range
Yesterday, Last Week, Last Month, Today, This Week, This Month, Custom Period
If Custom Period is selected, set Start Date/Start Time/End Date/End Time also.
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Feature Guide References
2.2.2.10 Supervisory Feature (ACD)
Call—Filter Settings—Call Filter Mode
Calls that are the target of an ACD report can be filtered in the following 3 ways.
Value Range
•
Caller ID/CLIP Filter: Filtering according to caller ID or CLIP
1.
Click Caller ID/CLIP Filter.
2.
Set the target caller ID or CLIP (maximum: 10).
•
Talk/Wait Duration Filter: Filtering according to continuous talking or waiting time
1.
Click Talk/Wait Duration Filter.
2.
Select Talk Time or Wait Time from a drop-down list.
3.
Set the filtering target duration using one of the following 2 methods.
To set a minimum duration, click Min., and set the duration time (0:00–23:59).
To set a maximum duration, click Max., and set the duration time (0:00–23:59).
•
Lost Call Filter: Filtering according to lost calls
1.
Click Lost Call Filter.
Feature Guide References
2.2.2.10 Supervisory Feature (ACD)
180 PC Programming Manual
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