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   Related Manuals for Panasonic KX-NS500

   Summary of Contents for Panasonic KX-NS500

  • Page 2: Table Of Contents

    Contents Introduction Improved Work Efficiency Built-in DISA PBX Line-up and Positioning of the KX-NS500 Call Centre Solution Product Concept •Queue Announcement Product Overview •Call Distribution System Connection Diagram •Automatic Two-way Recording for Managers Selling Points •NAS Supported •Activity Monitor Why the KX-NS500 ? •Activity Report...

  • Page 3

    Introduction...

  • Page 4: Pbx Line-up And Positioning Of The Kx-ns500

    Introduction PBX Line-up and Positioning of the KX-NS500 The line-up extends from compact to large-scale systems. The new KX-NS500 is optimized for the SMB market. SOHO Mid. to large offices...

  • Page 5: Product Concept

    Introduction Product Concept The KX-NS500 is the successor to the KX-NCP, KX-TDE100, and KX-TDA100D for the SMB market and comes built-in with the functions of the KX-NS1000. Smart Hybrid PBX KX-NS500 KX-NS1000 KX-NCP Series KX-TDE100 KX-TDA100D •Unified Communication •QSIG Networking •Legacy Expansion...

  • Page 6: Product Overview

    Introduction - Product Overview One Package Platform for Your Business The KX-NS500 is a Smart Hybrid PBX suitable for small to medium sized offices. It enables you to provide various solutions with its built-in functions. Preinstalled Smart Hybrid Activation Keys...

  • Page 7

    Introduction - Product Overview Smart Hybrid System The KX-NS500 has sufficient capacity for both legacy and IP ports, and an activation key or expansion cabinet can be used to easily expand the system according to customer needs. KX-NS500 KX-NS520 KX-NS520...

  • Page 8

    Preinstalled Activation Keys The following type and number of activation keys are preinstalled or come with a 60-days free trial on the mother board. Smart Hybrid PBX KX-NS500 Preinstalled Activation Keys Free Activation Keys 60-days free trial  4 IP-PTs user ...

  • Page 9

    - Product Overview Call Centre Solution The KX-NS500 is designed to be used in call centre environments. Its built-in applications support the basic needs of supervisors at call centres, such as Queue Announcement, Live Status Monitor, Activity Report, Automatic Conversation Recording, and NAS (Network Attached Storage).

  • Page 10

    Up to two extensions can be assigned the same extension number. For example, calls to an extension in the office can be received simultaneously on a softphone on a smartphone. Calls can also be switched between paired phones with a simple operation. Head Office Outside KX-NS500 Call Networking Customer Softphone...

  • Page 11

    The installer can easily program everything related to functions such as PBX and VM by web based console, because the KX-NS500 comes with a built-in web server. Programming can also be performed from remote sites. Users can also use a web based console to configure terminals and the VM mailbox.

  • Page 12

    Built-in Voice Mail/UC Server - Unified Communication The KX-NS500 has a built-in messaging system that provides voice mail to subscribers. The Unified Messaging system can also provide voice guidance to outside callers, either directing them to their desired destination or to the mailbox of a subscriber, where they can leave a voice message.

  • Page 13

    Introduction - Product Overview Comparison with TDA/NCP/TDE Series The KX-NS500 is more improved and varied than the KX-TDA/NCP/TDE series. KX-TDA100D KX-NCP Series KX-TDE100 KX-NS500 Model No. Legacy: Max 126 Legacy: Max 126 Legacy: Max 64 Legacy: Max 120 Trunk Capacity...

  • Page 14: System Connection Diagram

    Introduction System Connection Diagram Existing equipment from Panasonic and trunks can continue to be used, and the legacy capacity can easily be expanded simply by connecting an expansion cabinet. Head Office Branch Office Expansion cabinet KX-NS520 IP proprietary phones/ SIP phones etc.

  • Page 15: Selling Points

    Selling Points...

  • Page 16: Why The Kx-ns500

    Selling Points Why the KX-NS500 ? Support for various features enhances business productivity. The KX-NS500 offers a Unified Communication System and it is suitable for small to medium sized businesses. Smart Hybrid PBX Cost Saving KX-NS500 • Expandbility • Backwards Compatibility •...

  • Page 17: Cost Saving

    Saving on Initial Investment  See page 22 Saving Running Costs  See page 23 Saving Communication Costs  See page 20 Remote Office KX-NS500 KX-NS500 Saving Network Costs  See page 21 Backwards Compatibility  See page 19 Expandability...

  • Page 18: Expandability

    Cost Saving Expandability The KX-NS500 is expandable with optional cards and expansion cabinets. KX-NS500 KX-NS500 Features and Benefits KX-NS520 You do not need to discard the KX-NS500 to increase capacity in the future. KX-NS500 Connecting an expansion cabinet is like connecting the KX-TDA600 and KX-TDA620.

  • Page 19: Backwards Compatibility

    Cost Saving Backwards Compatibility Existing DPTs, APTs and SLTs from Panasonic and Trunk can continue to be used, enabling a system to be replaced at a low cost without wasting resources. Old System KX-TD1232 Features and Benefits KX-TE Series Low initial investment costs because the only cost involved is that for purchasing the system.

  • Page 20: Ip Networking

    Cost Saving IP Networking -Saving Communication Costs- The adequate IP capacity of the KX-NS500 enables you to combine both IP and legacy trunks according to your needs, to construct systems that are flexible and cost effective. Head Office Features and Benefits...

  • Page 21: Saving Network Costs

    VoIP allows you to talk with your remote offices anywhere in the world without telephone charges using a private IP network. Ext.1000 … Ext.1999 Features and Benefits Dials [2999] Save on call costs. KX-NS500 The PBX extension functions can be used across multiple offices. Recommended for: Networking Companies which have branches. Companies using an IP network system.

  • Page 22: Saving On Initial Investment

    IP phones can be installed at a remote office without a PBX via an IP network. A VPN is not required. (Built-in Media Relay Head Office Home Office Features and Benefits No need to install the PBX in branch offices. Built-in Not necessary Recommended for: KX-NS500 Companies with employees working at home Networking IP proprietary telephone...

  • Page 23: Saving Running Costs

    No need to change the PBX settings when phones are moved to another place. Recommended for: Companies with a need to change their office layout on occasion. KX-NS500 Companies which have an LAN network system. Simple move Growing companies IP proprietary telephones...

  • Page 24: Customer Satisfaction

    Voice Mail E-mail  See page 32 server Outside Destinations in Incoming Call Distribution Groups  See page 30 KX-NS500 One Numbered Extension  See page 29, 31 E-mail Notification  See page 33 MS Outlook & IMAP4 Integration  See page 34...

  • Page 25: Wireless Solution

    You can receive customer calls wherever you are in the company. Automatic hand-over allows smooth conversations on the move. Features and Benefits Office KX-NS500 On-site employees: efficient because it is not necessary to return to the office to make a call. Repeater...

  • Page 26: Xdp Parallel Mode

    Customer Switch from DECT simply by picking up the handset of your desk phone when you return to your seat. KX-NS500 Switch to DECT simply by pressing a button on the portable station when you leave your seat. Recommended for:...

  • Page 27: Dect Paging

    Customer Satisfaction Wireless Solution -DECT Paging- Paging can be performed between a maximum of 32 DECT wireless extensions. You can give directions to staff around the premises. This enables customers to be quickly responded to. Features and Benefits Max : 32 parties Conversations between staff can be shared.

  • Page 28: Tough Type Handset

    Customer Satisfaction Wireless Solution -Tough Type Handset- Dust resistance and water resistance for use in locations with high amounts of dust and humidity (IP65 Compliant). This enables customer calls to be received in damp or dusty locations without concern. Tough type model Features and Benefits KX-TCA385 In humid or dusty environments, repair costs...

  • Page 29: Cellular Phone Integration

    You can receive customer calls both inside and outside the company. Office Features and Benefits 092-123-4322 You only need to inform the customer of your office phone number. KX-NS500 Calls can be received with both a cellular network or IP network. Customer 092-123-4322 Recommended for: Businesspeople that work both inside and outside the company.

  • Page 30: Outside Destinations In Incoming Call Distribution Groups

    Users who are not busy can quickly respond to customer calls. Office Outside Features and Benefits When a customer calls, both extensions and KX-NS500 a registered cellular phone can be made to ring, enabling the call to be received with either phone. PSTN/IP Trunk...

  • Page 31: Make A Call

    (One Numbered Extension) Features and Benefits Office 092-123-4322 Extensions can be configured remotely and easily. KX-NS500 You can use smartphones as extensions. Use an SIP software phone to call customers when you are away from the office without any additional fees. Customer...

  • Page 32: Voice Mail Solution

    Record a maximum of 24 channels at the same time. Customer or other extension Record up to 400 hours. Mailbox KX-NS500 Recommended for: Companies which get calls outside of business hours. Employees who work away from the phone or Hello, this is Tom.

  • Page 33: E-mail Notification

    Voice Mail Solution -E-mail Notification- The KX-NS500 sends an e-mail to the corresponding user when they have new messages. Missed calls without a voice message also can be e-mailed. This enables you to contact customers quickly. A customer leaves VM or...

  • Page 34: Ms Outlook & Imap4 Integration

    -MS Outlook & IMAP4 Integration- The KX-NS500 works as a voice IMAP4 server, so users can access the content of their mailboxes using a common e-mail client which supports the IMAP4 protocol. With the Microsoft Outlook plug-in, users can access the content of their mailboxes through Microsoft Outlook in the same way as they do for e-mail.

  • Page 35: Improved Work Efficiency

    Improved Work Efficiency Call Distribution  See page 38 Call Centre Queue Announcement  See page 37 KX-NS500 Built-in DISA  See page 36 Automatic Two-way Recording for Managers  See page 39 NAS Supported  See page 40 Activity Monitor...

  • Page 36: Built-in Disa

    Improved Work Efficiency Built-in DISA Transfer customer calls without an operator. Features and Benefits Thank you for calling Panasonic For an operator, press 0. For sales, press 1. These features provide users with greater For technical support, press 2. flexibility and increase staff productivity.

  • Page 37: Call Centre Solution

    Improved Work Efficiency Call Centre Solution -Queue Announcement- The caller hears automatic voice guidance, enabling them to recognize their position in the call waiting queue. They can decide whether to stay in the queue or leave a message and hang up. Features and Benefits Call Customers can be notified of estimated...

  • Page 38: Call Distribution

    Improved Work Efficiency Call Centre Solution -Call Distribution- The KX-NS500 provides a variety of call distribution options. Ring all extensions UCD (Uniform Call Distribution) Features and Benefits Ring extensions Ring the next extension Various types of call distribution enables KX-NS500 KX-NS500 customer waiting time and stress to be reduced.

  • Page 39: Automatic Two-way Recording For Managers

    Improved Work Efficiency Call Centre Solution -Automatic Two-way Recording for Managers- Calls to and from all extensions can be automatically recorded to a mailbox. All extensions Features and Benefits Extensions can be assigned to a supervisor. Calls Supervisors can listen to the recorded Customer conversation through the Web Maintenance Agent...

  • Page 40: Nas Supported

    Improved Work Efficiency Call Centre Solution -NAS Supported- Since the KX-NS500 supports connecting with NAS (Network Attached Storage), it can make a backup of voice data to NAS to enable supervisors to listen to the saved data when required. Record conversation...

  • Page 41: Activity Monitor

    Improved Work Efficiency Call Centre Solution -Activity Monitor- The call centre supervisor can monitor the status of each agent and extension group. Features and Benefits Call Since the call status can be monitored in real Customer A Agent A time, customer waiting times can be understood, and calls can be transferred to other agents or handled by the supervisor, etc., to reduce customer waiting time and stress.

  • Page 42: Activity Report

    Improved Work Efficiency Call Centre Solution -Activity Report- The call centre supervisor is also provided a variety of reports for studying the activity of the KX-NS500. Features and Benefits Reports can be made by agent and also by group. Since reports are provided in various formats,...

  • Page 43: Communication Assistant

    Improved Work Efficiency Communication Assistant Communication Assistant (CA) productivity software is a highly intuitive PC based application that enables you to change the contact method according to the status of the other party. Communication Assistant Extension Status Features and Benefits ...

  • Page 44: Simplified Maintenance

    Phones and the VM mailbox can also be customised by users via the Web. Web Maintenance Installer Office KX-NS500  Programming is easy for experienced Panasonic Public/Private installers because the programming method is IP Network basically the same as the KX-TDA, KX-TDE, KX-NCP and KX-TVM.

  • Page 45: Appendix

    Appendix * For details, see the latest Installation Manual.

  • Page 46: Specifications

    Appendix Specifications KX-NS500 Capacity Maximum Trunks Preinstalled KX-NS500 With 1 KX-NS520 With 2 KX-NS520 With 3 KX-NS520 Total Number of Trunks (Legacy+IP) 6 ch 100 ch 130 ch 160 ch 190 ch Legacy 6 ch 36 ch 66 ch 96 ch...

  • Page 47

    Appendix Specifications KX-NS500 Capacity Maximum Terminal Equipment Type Preinstalled With 2 KX-NS520 With 3 KX-NS520 KX-NS500 With 1 KX-NS520 Extensions (Legacy+IP) (DXDP 162 (168) 194 (208) 226 (248) 258 (288) Legacy (DXDP 34 (40) 66 (80) 98 (120) 130 (160)

  • Page 48

    Appendix Specifications KX-NS500 Capacity Communication Assistant CA Basic-Express CA PRO CA Supervisor Operator Console Without CA Server Maximum Users With CA Server Preinstalled 60-days free trial for 128 60-days free trial 60-days free trial Activation Key for all users users...

  • Page 49: Hardware Condition

    Appendix Specifications Hardware Condition 19-inch Rack Mounting Item Specification 0 ˚C to 40 ˚C Temperature Humidity 10 % to 90 % (non-condensing) 100 V AC to 130 V AC: 2.2 A/200 V AC to 240 V Power Input AC: 1.3 A; 50 Hz/60 Hz Power Consumption 110 W (when fully mounted)

  • Page 50: Product Lineup - Hardware

    Appendix Specifications Product Lineup - Hardware Main Unit KX-NS500 A. Front cover plate for the EXP-M Slot B. Front cover plates for Trunk/Doorphone Card Slots C. Front cover plates for the Extension Card Slots D. Extension Card Slot E. Trunk/Doorphone Card Slot F.

  • Page 51: Product Lineup - Preinstalled Activation Keys

    Appendix Specifications Product Lineup - Preinstalled Activation Keys To use IP/SIP trunks and IP/SIP telephones and/or enabling the software for enhanced features, you need the appropriate activation keys. Customers can create their own optimized communication system by selecting various activation keys. The following activation keys are preinstalled Activation Key Feature...

  • Page 52: Product Lineup - Activation Keys

    Appendix Specifications Product Lineup - Activation Keys IP Trunks Activation Key Type Model No. Description Maximum 2 IP Trunk KX-NSM102 2-Channel IP Trunk Activation Key 4 IP Trunk KX-NSM104 4-Channel IP Trunk Activation Key IP Trunks SIP: 64 ch (H.323/SIP) H.323: 32 ch 8 IP Trunk KX-NSM108...

  • Page 53

    Appendix Specifications Product Lineup - Activation Keys IP Telephone - User *IP PTs: KX-NT500/300Series IP Proprietary phones *IP Softphones: KX-NCS8100 IP, KX-TDA0350 *SIP Phones: KX-NT700 IP Conferencing phone and Third party SIP phones (SIP hardphones/SIP softphones). Activation Key Type Model No. Description Maximum 1-Channel IP Softphone / IP Proprietary Telephone...

  • Page 54

    Appendix Specifications Product Lineup - Activation Keys Cellular Phone Extension - User Activation Key Type Model No. Description Maximum 1 user KX-NSE101 Activation Key for Mobile Extension for 1 User 5 users KX-NSE105 Activation Key for Mobile Extension for 5 Users Mobile Extension 128 cellular phone extensions 10 users...

  • Page 55

    Appendix Specifications Product Lineup - Activation Keys Unified Messaging System - User (Mailbox) Activation Key Type Model No. Description Maximum Activation Key for Unified messaging E-Mail 1 user KX-NSU201 Notification for 1 User Activation Key for Unified messaging E-Mail 5 users KX-NSU205 Notification for 5 Users E-mail (IMAP4) Client/...

  • Page 56

    Appendix Specifications Product Lineup - Activation Keys Communication Assistant - User Activation Key Type Model No. Description Maximum CA Basic-Express All users Preinstalled 1 user KX-NSA201 Activation Key for CA PRO for 1 User 5 users KX-NSA205 Activation Key for CA PRO for 5 Users Without CA Server: 240 users With CA Server: 416 users CA PRO...

  • Page 57: Overview

    Appendix Terminal Information Overview Panasonic’s full terminal line up from high end to low end provide various solutions to various types of businesses. IP Proprietary Telephone - Gigabit LAN/PC port - PoE - Full duplex speakerphone - Supports EHS for wireless headsets...

  • Page 58: Ip Phone 'kx-nt5xx Series

    Appendix Terminal Information IP Phone 'KX-NT5xx Series' Lineup For Executives/Supervisors For Simple Users KX-NT560 KX-NT511A/KX-NT511P - 4.4 inch Backlight LCD Display - 1-Line LCD Display - 4 x 8 Self Labelling, Flexible CO Buttons - 3 Flexible CO Buttons - PoE (KX-NT511P only) - 2 Giga Ethernet Ports (10/100/1000M) - 2 Ethernet Ports (10M/100M) - PoE...

  • Page 59

    Appendix Terminal Information IP Phone 'KX-NT5xx Series' Features High Audio Quality  Full duplex speakerphone (KX-NT560/KX-NT55x Series/KX-NT511) The speakerphone supports "full duplex”, enabling both parties to speak at the same time without their voice getting cut out.  Supports the G.722 codec G.722 codec provides calls with high quality and reduced stress.

  • Page 60

    Appendix Terminal Information IP Phone 'KX-NT5xx Series' High Speed Communication  Supports Gigabit Ethernet (KX-NT560/KX-NT55x Series) Enables high-speed data transfer. Easy to Use Design  Paper label free (KX-NT560/KX-NT556/KX-NT553) Since the numbers are displayed on the screen, a paper label is not required.

  • Page 61

    Appendix Terminal Information IP Phone 'KX-NT5xx Series' Specifications KX-NT551 KX-NT553 KX-NT556 KX-NT560 Model Number 1-Line, Monochrome 3-Line, Monochrome 6-Line, Monochrome 6-Line, Monochrome Backlight Speakerphone Yes (Full Duplex) 2 x 12 3 x 12 4 x 8 FF Button (Self Labelling) (Self Labelling) (Self Labelling) Bluetooth Headset...

  • Page 62

    Appendix Terminal Information IP Phone 'KX-NT5xx Series' Specifications KX-NT511A KX-NT511P KX-NT543 KX-NT546 Model Number 1-Line, Monochrome 3-Line, Monochrome 6-Line, Monochrome Backlight Speakerphone Yes (Full Duplex) FF Button Bluetooth Headset Functions Connectability Electronic Hook Switch Ethernet Port 2 ports (10/100M) Yes (802.3af compliant) Others IPv4, DHCP Client, Audio Codec (G.722/G.711/G.729a), Echo Cancellation, Microphone AC Adaptor...

  • Page 63: Digital Phone 'kx-dt5xx Series

    Appendix Terminal Information Digital Phone 'KX-DT5xx Series' Lineup For Executives/Supervisors KX-DT546 with KX-DT590 - 6-Line Backlight LCD Display - 24 Flexible CO Buttons - Full Duplex Speakerphone - Electronic Hook Switch - Options KX-DT590: Digital DSS console (48-Key) For Standard Users KX-DT543 - 3-Line Backlight LCD Display - 24 Flexible CO Buttons...

  • Page 64

    Appendix Terminal Information Digital Phone 'KX-DT5xx Series' Features High Audio Quality  Full duplex speakerphone The speakerphone supports “full duplex”, enabling both parties to speak at the same time without their voice getting cut out.  Advanced speaker design Special material Speakers enhance the characteristics of low frequencies and contain a high cone circle performance D-class audio amp.

  • Page 65

    Appendix Terminal Information Digital Phone 'KX-DT5xx Series' Specifications KX-DT521 KX-DT543 KX-DT546 Model Number 1-Line, Monochrome 3-Line, Monochrome 6-Line, Monochrome Backlight Speakerphone Yes (Full Duplex) FF Button Bluetooth Headset Connectability Functions Electronic Hook Switch Ethernet Port Others Audio Codec (G.711), Echo Cancellation, Microphone, 1 DXDP Port AC Adaptor Options Wall Mount Kit...

  • Page 66: Wireless Terminal

    Appendix Terminal Information Wireless Terminal Lineup IP65* Tough Type Model Standard Model Slim & Light Model KX-TCA185 KX-TCA285 KX-TCA385 - Noise Reduction - Built-in Bluetooth Headset interface (KX-TCA285/KX-TCA385) - DECT Paging - DECT for CTI - Wireless XDP Parallel Function *IP65 compliant: Protection against dust entering the handset, and protection against water spraying from any direction.

  • Page 67

    Appendix Terminal Information Wireless Terminal Features Noise Countermeasures  Noise reduction Detect and reduce the noise parts of transmitted voices Detect and remove the background noise Voice Noise  Dynamic listening volume control When the KX-TCA series detects noise, it automatically increases the receiver volume to an easy-to-hear level. Hands Free Communication ...

  • Page 68

    Appendix Terminal Information Wireless Terminal Specifications Standard Model Slim & Light Model IP65 Tough Type Model KX-TCA185 KX-TCA285 KX-TCA385 Model Number 1.8 inch TFT Colour PBX Linked Feature Speakerphone Yes (Full Duplex) PBX Flexible CO Button Soft Keys Headset Jack Noise Reduction Wireless XDP Parallel Function Conference Function...

  • Page 69

    Appendix Terminal Information Wireless Terminal Specifications IP Cell Station Cell Station KX-NCP0158 KX-TDA0158   Wireless solution for remote office communication Solution to the office with dense population of user customer   Provides 8 call user connections over 10/100Mbit LAN Up to 8 simultaneous calls ...

  • Page 70

    Appendix Terminal Information Wireless Terminal Specifications Cell Station Repeater KX-TDA0155 KX-A405   Up to 2 simultaneous calls Designed to extend the range of a DECT Portable station   DTP-IF Up to 6 repeaters can be registered to one cell station* ...

  • Page 71: Cc View" Activity Monitor And Report Tool

    Appendix Improved Work Efficiency Call Centre Solution - “CC View” Activity Monitor and Report Tool “CC View” provides a more detailed activity monitor and reports than the built-in function (page 41-42). Report sample Monitoring screen sample...

  • Page 72: Communication Assistant

    Appendix Improved Work Efficiency Communication Assistant Lineup For details, see page 48, 56, 73-92. CA Operator Console CA Basic-Express, CA PRO - For Personal Productivity, - For Operators / Agents - For General Offices - For Reception / Secretaries Intuitive point and click An agent can use the software to easily handle telephony fully featured with calls, and professionally handle communication...

  • Page 73

    Appendix Improved Work Efficiency Communication Assistant Presence Users can save time and enjoy smoother communication by checking the status of co-workers on a PC screen right at their desk. Users can also choose the most suitable communication method to make calls, send e-mails, or chat with others, depending on the situation.

  • Page 74

    Appendix Improved Work Efficiency Communication Assistant Conference Feature Using the conference function, you can create ten conference groups of up to 32 people, simply by dragging and dropping members from the contact list. Conference groups can be entered with a group name of your choice. Only three clicks are required to start a conference.

  • Page 75

    Appendix Improved Work Efficiency Communication Assistant Microsoft Outlook Integration CA can seamlessly integrate with Microsoft Outlook® 2003/2007/2010. During the installation of CA Client, if you select to add call functions to Outlook, a toolbar will be added to Outlook. The toolbar offers many of the call features of CA Client. Pop-up Outlook Contact Window Outlook Tool Bar for Incoming Calls...

  • Page 76

    Please leave your message. Change built-in UM (voice mail) greeting message Synchronize with according to presence calendar information Matching Table KX-NS500 Exchange Server CA Server <Note> The supported versions of Exchange Server are 2007 and 2010. 2003 is not supported.

  • Page 77

    TAPI, which is a standard interface. Functions that can be linked with CRM software include call pop-ups using caller ID, the CRM phone book, and calling from applications. For information about middleware and supported CRM software types, contact your Panasonic sales company.

  • Page 78

    Appendix Improved Work Efficiency Communication Assistant Thin Client Environment Support CA Client can be used in a thin client environment. The supported thin client environments are Citrix XenApp™ and Microsoft Terminal Service. A CA server and a thin client activation key (KX-NSA010) are required to enable thin client support. Since personal information such as address books is not retained on the client PCs, safety is enhanced from an information security perspective.

  • Page 79

    Network Camera Integration Panasonic network cameras can integrate with a CA desktop PC. This allow users to view video on their PC from a remote location simply by clicking the access web in the CA contact list. By linking a registered door phone, users can also answer calls and open the door after confirming video on the screen.

  • Page 80

    Follow me function (CA integration with public telephone numbers) CA can work with mobile phones or home phones. Home workers can make calls using the KX-NS500, to reduce telephone charges. Outgoing and internal calls can be made by using CA when outside.

  • Page 81

    Appendix Improved Work Efficiency Communication Assistant CA Operator Console - Overview CA Operator Console - Agents - Receptionists Easy Call Handling Users can manage multiple calls simultaneously using a graphic interface. Extension Setting Various extension settings can be set. - Set a wake-up call - Set and clear the absent message, etc.

  • Page 82

    Appendix Improved Work Efficiency Communication Assistant CA Operator Console - Easy Call Handling The status of received and parked calls are displayed in the Arriving Calls Screen, allowing a single agent to handle multiple controls. Agents can easily transfer and park calls with a simple drag & drop operation. Drag &...

  • Page 83

    Appendix Improved Work Efficiency Communication Assistant CA Operator Console - Extension Settings Operators can set and change the settings of each extension. Operators can set the following Example: Set a wake up call - FWD/DND - Clear the extension PIN - Set a wake up call - Set/clear absent message - Extension lock/unlock...

  • Page 84

    Appendix Improved Work Efficiency Communication Assistant CA Supervisor - Overview CA Supervisor - Supervisors - Managers Real-time Status Management Supervise customer call handling by monitoring in real-time the number of calls waiting and the longest wait time. Monitor agent status and control login and logout operations.

  • Page 85

    Appendix Improved Work Efficiency Communication Assistant CA Supervisor - Real-time Status Management Supervisors can monitor the status of a target group’s agents with the Group Call Monitor feature. Current Waiting Call Longest Waiting Time Login/Logout Status Total Incoming Calls Average Waiting Time Lost Calls Overflow Calls...

  • Page 86

    Appendix Improved Work Efficiency Communication Assistant CA Supervisor - Agent Support Supervisors can support agents who need help with difficult customer calls.  Listen-In Supervisors can listen in to the conversation of any Call agent extension number. Customer Agent  Take Over Listen Supervisors can take over the telephone conversations of agent extension numbers.

  • Page 87

    Appendix Improved Work Efficiency Communication Assistant -CA Modules as CA Family- CA Modules as CA Family 1. Conference Click! Bridge CA Modules screen 2. Appointment Reminder 3. Speech Auto Attendant 4. Outbound Dialer Select an application 5. ACD Reports...

  • Page 88

    Appendix Improved Work Efficiency Communication Assistant -CA Modules as CA Family- Conference Bridge Module The CA Conference Bridge module provides a conference room for multi-party audio conferences. The conference schedule and participants can be set or maintained by the supervisor. Meet-me conference Set conference schedule Call an access number...

  • Page 89

     Reduce the work required for agents to make Customer Text to speech; telephone calls. A Panasonic restaurant table reservation confirmation call will be sent to you at 18:30 tomorrow. Press1 to confirm. If the customer accepts the appointment, they dial “1”.

  • Page 90

    Text to speech; Customer  When the agent a customer wants to talk to is “This is Panasonic. Who do you want to talk to?” absent, the customer can leave voice mail or a message for another person in charge Customer speaks;...

  • Page 91

    Appendix Improved Work Efficiency Communication Assistant -CA Modules as CA Family- Outbound Dialer Module The CA Outbound Dialer module is a productivity tool that automatically places calls to a predefined list of phone numbers when the agent is idle. It is useful for reducing misdialing and the time it takes to enter phone numbers. ...

  • Page 92

    Customer A Agent A  Save the status of calls as data. Call Customer B Agent B KX-NS500 Monitor and report of Call centre activity Live Status Monitor/Reporting Related functions Call Centre Solution Supervisor - For details, see page 37-42, 71...

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