Panasonic kx-ns500 Pc Programming Manual page 177

Agent
Agent—View Report
To display a report according to agents, follow the procedure below. This feature requires the Call Centre
Feature Enhancement activation key. If this activation key is not installed, the View Report button is greyed
out.
1.
Enter the report output conditions and click the View Report button.
2.
The ACD Report - Agent Report screen is displayed. To confirm the selected agents, click View. The list
of selected agents is displayed.
3.
Results for the following items are displayed.
Item
Total Answer
Talk Time
Login Time
Not-ready Time
Wrap-up Time
4.
Reports can be outputted in the following 3 ways.
•
Graph: Click the Graph button to display the report in graph form on the ACD Report - Agent
Graph screen. Click the Print button to print the graph.
•
Export: Click the Export button to output the report to a local PC as a file.
•
Print: Click the Print button to print the report.
5.
Click the Close button to close the ACD Report - Agent Report screen.
Feature Guide References
2.2.2.10 Supervisory Feature (ACD)
Agent—Filter Settings—View Mode
Selects the monitoring view mode from a drop-down list.
Value Range
Agent, Hour , Day, Date, Month
*1
*1 If Hour is selected, set the monitoring range for the target group (0:00–23:59).
Feature Guide References
2.2.2.10 Supervisory Feature (ACD)
Total Answer The number of calls that the target agent answers.
Total The total talking time for the target agent. (HH:MM:SS)
Average The average talking time for the target agent. (HH:MM:SS)
Max. The longest talking time for the target agent. (HH:MM:SS)
The total login time for the target agent. (HH:MM:SS)
The total not ready time for the target agent. (HH:MM:SS)
The total wrap-up time for the target agent. (HH:MM:SS)
8.4.2 Users—ICDG Management—ACD Report
Description
PC Programming Manual 177