Panasonic kx-ns500 Pc Programming Manual page 50

2.3 Frequently Asked Questions (FAQ)
Q How do I set up an Incoming Call Distribution (ICD) group to receive trunk calls
directly?
A •
Perform the following steps:
1.
On the 11.5.1 PBX Configuration—[3-5-1] Group—Incoming Call Distribution
Group—Group Settings screen, enter the floating extension number you chose
for the ICD group in the
2.
Click Apply.
3.
On the 11.5.1.1 PBX Configuration—[3-5-1] Group—Incoming Call
Distribution Group—Group Settings—Member List screen, select the ICD
group you created from the ICD Group No. drop-down list.
4.
Enter the extension numbers of member extensions in the
Number column.
5.
Click Apply.
6.
On the DIL tab of the 18.2 PBX Configuration—[10-2] CO & Incoming
Call—DIL Table & Port Settings screen, enter the floating extension number of
the ICD group as the
mode.
7.
Modify other settings as required from the Group—Incoming Call Distribution
Group submenu.
Q How do I set the queuing operation for an Incoming Call Distribution group?
A •
Perform the following steps:
1.
On the 11.5.2 PBX Configuration—[3-5-2] Group—Incoming Call Distribution
Group—Queuing Time Table screen, set the actions as required for each
queuing table.
2.
On the 11.5.1 PBX Configuration—[3-5-1] Group—Incoming Call Distribution
Group—Group Settings screen, from the Queuing Time Table tab, select the
number of the Queuing Time Table to use in each time mode.
Q How do I add an extension as a member of an Incoming Call Distribution (ICD)
group?
A •
Perform the following steps:
1.
On the 11.5.1.1 PBX Configuration—[3-5-1] Group—Incoming Call
Distribution Group—Group Settings—Member List screen, from the ICD
Group No. drop-down list, select the group you want to modify.
The ICD group must have an extension number set.
2.
Enter the extension number of the extension you want to add in a blank cell of the
Extension Number column.
3.
Set
4.
Click Apply.
Note that it is necessary to set the extension number of the ICD group in advance.
Q I have set FWD through system programming, but calls are still not being forwarded.
A •
Perform the following steps:
1.
Check that the Forward / DND settings of the target extension on the 12.1.2 PBX
Configuration—[4-1-2] Extension—Wired Extension—FWD/DND or
12.2.2 PBX Configuration—[4-2-2] Extension—Portable Station—FWD/
DND screen are set to one of the forwarding settings.
2.
Create a FWD button on the target extension if one does not already exist.
3.
Press the FWD button so that it changes to FWD status.
50 PC Programming Manual
Floating Extension Number cell.
DIL Destination—Day, Lunch, Break, Night of each time
Delayed Ring as necessary.
Extension