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Panasonic KX-NS500 Getting Started

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Getting Started

Hybrid IP-PBX
KX-NS500
Model No.
Thank you for purchasing this Panasonic product.
Please read this manual carefully before using this product and save this manual for future use.
In particular, be sure to read "1.2 For Your Safety (Page 5)" before using this product.
KX-NS500: PFMPR Software File Version 004.20000 or later.
Manuals and supporting information are provided on the Panasonic Web site at:
http://panasonic.net/pcc/support/pbx/

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   Summary of Contents for Panasonic KX-NS500

  • Page 1: Getting Started

    Please read this manual carefully before using this product and save this manual for future use. In particular, be sure to read "1.2 For Your Safety (Page 5)" before using this product. KX-NS500: PFMPR Software File Version 004.20000 or later. Manuals and supporting information are provided on the Panasonic Web site at: http://panasonic.net/pcc/support/pbx/...

  • Page 2: Table Of Contents

    Table of Contents Table of Contents 1 Before Installation ..................3 Outline ..........................4 For Your Safety .........................5 Unpacking ..........................7 2 Installation ....................9 Opening/Closing the Top Cover ..................10 Installing DSP Cards .......................12 Frame Earth Connection ....................14 LAN Connection ......................14 2.4.1 LAN Connection for the Main Unit ..................14 2.4.2 LAN Connections for IP Telephones ................16 Connecting Extension ....................18...

  • Page 3: Before Installation

    Section 1 Before Installation Getting Started...

  • Page 4: Outline

    Third party SIP phone (SIP hardphones/SIP softphones) • Operation of the KX-NS0154 depends on the PBX software file version and the firmware version of the KX-NS0154. You can confirm the compatibility on the Panasonic Web site: http://panasonic.net/pcc/support/pbx/ About the Other Manuals User Manual Provides operating instructions for end users using IP-PTs, SIP phones, SLTs, PSs, or DSS Consoles.

  • Page 5: For Your Safety

    1.2 For Your Safety 1.2 For Your Safety To prevent personal injury and/or damage to property, be sure to observe the following safety precautions. The following symbols classify and describe the level of hazard and injury caused when this unit is operated or handled improperly.

  • Page 6

    1.2 For Your Safety WARNING • Proper earthing (connection to earth) is very important to reduce the risk to the user of electrocution or to protect the PBX from the bad effects of external noise in the case of a lightning strike. •...

  • Page 7: Unpacking

    1.3 Unpacking 1.3 Unpacking Check the package contents. KX-NS500 Main Unit ´ 1 (including manuals, etc.) ´ 1 CD-ROM AC power cord Hook clip 19-inch rack attachment bracket x 2 Screw x 6 (For 19 inch rack) Screw x 3 (For Wall Mounting) Washer x 3 (For Wall Mounting) The number of included CD-ROMs varies according to the country/area.

  • Page 8

    1.3 Unpacking Getting Started...

  • Page 9: Installation

    Section 2 Installation Getting Started...

  • Page 10: Opening/closing The Top Cover

    2.1 Opening/Closing the Top Cover 2.1 Opening/Closing the Top Cover Opening the Top Cover KX-NS500/KX-NS520 CAUTION Before opening the top cover, the AC power cord must be removed from the AC inlet. Confirm that the power switch is turned off and disconnect the power cable.

  • Page 11

    2.1 Opening/Closing the Top Cover Slide the top cover then lift it off. Closing the Top Cover Place the top cover onto the PBX. Then slide the top cover until it closes properly. Turn the screws clockwise to tighten. CAUTION For safety reasons, close the top cover and tighten the screws before operating the PBX.

  • Page 12: Installing Dsp Cards

    2.2 Installing DSP Cards 2.2 Installing DSP Cards CAUTION • Before touching the product (PBX, cards, etc.), discharge static electricity by touching ground or wearing an earthing strap. Failure to do so may cause the PBX to malfunction due to static electricity. •...

  • Page 13

    2.2 Installing DSP Cards Depending on the amount of your DSP resource needs, a DSP S, DSP M, or DSP L card can be installed. In order to use VoIP features with the PBX, a DSP S, DSP M, or DSP L card must be installed in the DSP card slot.

  • Page 14: Frame Earth Connection

    2.4.1 LAN Connection for the Main Unit 2.3 Frame Earth Connection KX-NS500/KX-NS520 Loosen the screw. Insert an earthing wire (user-supplied). Tighten the screw. Connect the earthing wire to earth. Screw Earthing wire To earth WARNING • Proper earthing (connection to earth) is very important to reduce the risk to the user of electrocution or to protect the PBX from the bad effects of external noise in the case of a lightning strike.

  • Page 15

    2.4.1 LAN Connection for the Main Unit Connect the other end of the cable to the switching hub. IP Softphone, CTI Server CA Client PC LAN Port Switching Hub Ethernet Cable IP-PT IP-CS SIP-CS Trunk Adaptor SIP Phone Connection for 10BASE-T/100BASE-TX Switching Hub PBX (LAN Port) Pin No.

  • Page 16: Lan Connections For Ip Telephones

    2.4.2 LAN Connections for IP Telephones 2.4.2 LAN Connections for IP Telephones When an IP telephone is connected to the LAN and power is supplied for the first time, you will be prompted to set network parameters. The network parameters must be set for the IP telephone before it can be used. Refer to "4.3 Assigning Networking Information to IP Telephones"...

  • Page 17

    2.4.2 LAN Connections for IP Telephones Connecting an AC Adaptor to an IP Telephone IP-PTs and some SIP phones comply with the IEEE 802.3af Power-over-Ethernet (PoE) standard. If PoE is available on your network, these IP telephones can receive the necessary power supply from the network through the network cable.

  • Page 18: Connecting Extension

    2.5 Connecting Extension 2.5 Connecting Extension To DPT To SLT Regarding of the PIN assignment of RJ45 (PBX side), refer to the Installation Manual. Example: KX-DT300 Series DPT Pin Assignments DPT and DSS Console TO MAIN UNIT / PABX KX-T7000 Series SLT Getting Started...

  • Page 19: Before Programming

    Section 3 Before Programming Getting Started...

  • Page 20: Starting The Pbx

    3.1 Starting the PBX 3.1 Starting the PBX WARNING Make sure that the AC outlet is properly earthed, then securely connect the 3-pin AC plug including the earthed pin. CAUTION • Use only the AC power cord included with the PBX. •...

  • Page 21

    3.1 Starting the PBX Connecting the AC Power Cord Plug the AC power cord into the PBX and pass the cord through the hook clip as indicated. Push the hook clip in the direction of the arrow until it clicks. Note For safety reasons, do not stretch or pinch the AC power cord.

  • Page 22

    3.1 Starting the PBX While the STATUS indicator is flashing green, slide the System Mode Switch back to the "NORMAL" position. Depending on the configuration, initialisation takes about 2.5 minutes. If successfully executed, the STATUS indicator will stop flashing and remain lit up. Note For details about LED indications, refer to "4.3.1 Mother Board"...

  • Page 23: Pc Connection

    3.2 PC Connection 3.2 PC Connection Web Maintenance Console serves as an overall system programming tool for the PBX. The Web Maintenance Console’s Easy Setup Wizard lets you easily configure the PBX to apply installation settings to enable communication on an IP network. To programme the PBX, connect it to the PC via the LAN port.

  • Page 24: Starting Web Maintenance Console

    3.3 Starting Web Maintenance Console 3.3 Starting Web Maintenance Console System Requirements For the system requirements of the PC (operating system, hardware specifications, supported browsers etc.), refer to "1.2.1 Starting Web Maintenance Console" in the PC Programming Manual. Connecting to Web Maintenance Console Note The contents and design of the software are subject to change without notice.

  • Page 25

    3.3 Starting Web Maintenance Console Double-click the setup file to run the installer. Follow the on-screen instructions provided by the installation wizard. Note For information about programming the PBX in Off-line mode, refer to the PC Programming Manual. Getting Started...

  • Page 26

    3.3 Starting Web Maintenance Console Getting Started...

  • Page 27: Programming

    Section 4 Programming Getting Started...

  • Page 28: Programming The Pbx

    4.1.1 Easy Setup Wizard 4.1 Programming the PBX 4.1.1 Easy Setup Wizard In the Easy Setup Wizard, you will set up the mandatory settings required for the PBX. When you log in to Web Maintenance Console for a PBX that is in its initialised, factory default state, the Easy Setup Wizard for that PBX will launch automatically.

  • Page 29

    4.1.1 Easy Setup Wizard After Easy Setup Wizard launches, the Easy Setup Wizard screen appears: In WebMC Language Setting, select a language from the drop-down list. In PBX Type, select a PBX type. Standalone: This PBX will be used as a standalone system. The standalone PBX controls all terminals, trunks, and applications.

  • Page 30

    4.1.1 Easy Setup Wizard In the Date & Time Settings: Select a time zone from the drop-down list. Click the Local Time box, and then select the date and time from the menu. In Automatic Time Adjustment, enter information as necessary. In Daylight Saving, select the appropriate option.

  • Page 31

    4.1.1 Easy Setup Wizard In the LAN settings: The IP addresses for the PBX, DNS server, and DSP cards can be assigned automatically through a DHCP server or entered manually. When using a DHCP server: Select Obtain an IP address automatically. Select Obtain DNS server address automatically.

  • Page 32

    4.1.1 Easy Setup Wizard In the VoIP (Ext) settings: In Number of IP Extensions: In IP-PT(NT), specify the number of IP-PT extensions. In UT/UDT, specify the number of UT/UDT extensions. In SIP-Phone, specify the number of SIP extensions. Note You can confirm the required number of virtual IP extension cards, total IP extensions and total virtual IP extension cards.

  • Page 33

    4.1.1 Easy Setup Wizard Log in with the Installer level account using the password entered during Easy Setup Wizard. The Home Screen is displayed. You may now begin programming the PBX. Notice If an external DHCP server is in use, it must be able to use the "client identifier"...

  • Page 34: Installing The Virtual Ip Cards To The Pbx

    4.1.3 Installing Additional Activation Keys 4.1.2 Installing the Virtual IP Cards to the PBX Click Setup ® PBX Configuration ® Configuration ® Slot. Place the mouse cursor over the Virtual Slot, and in the menu that appears, click Select Shelf. Click on the name of the virtual card to install in the list on the right.

  • Page 35

    4.1.3 Installing Additional Activation Keys Note You can click the provided link to directly access activation key information and programme the number of activated IP trunks and IP softphones. Configuration of the Activation Keys Depending on your configuration, it may be necessary to programme the number of provided IP Trunk channels to be used for H.323 trunks.

  • Page 36: Programming Sip Trunks

    4.2 Programming SIP Trunks 4.2 Programming SIP Trunks The Virtual 16-Channel SIP Trunk Card (V-SIPGW16) is a virtual trunk card which is designed to be easily integrated into an Internet Telephony Service provided by an ITSP (Internet Telephony Service Provider). For information about SIP trunks, refer to "8.4 SIP Trunks"...

  • Page 37

    4.2 Programming SIP Trunks Parameters that Require Manual Programming Manual programming is compulsory for the following parameters: • User Name: Specifies the user name (SIP Account) provided by the SIP provider. (Max. 64 characters) • Authentication ID: Specifies the authentication ID required for registration with the SIP server. (Max. 64 characters) •...

  • Page 38: Assigning Networking Information To Ip Telephones

    4.3.1 Assigning IP Addressing Information 4.3 Assigning Networking Information to IP Telephones 4.3.1 Assigning IP Addressing Information The IP address of an IP telephone, the subnet mask address, the default gateway address, and the PBX’s IP address must be assigned to the IP telephone before it can be used on the network. These IP addressing information can be assigned in the following ways;...

  • Page 39

    4.3.1 Assigning IP Addressing Information KX-NT300 series (except KX-NT321) and KX-NT500 series (except KX-NT511 and KX-NT551) To start programming SETUP Supply power to the IP-PT. Press "SETUP" when it is displayed. To enter the IP address of the PBX For KX-NT300 series: Software version 2.00 or later only For KX-NT500 series: Software version 1.00 or later only Select "PBX".

  • Page 40

    4.3.1 Assigning IP Addressing Information KX-NT321/KX-NT511/KX-NT551 To start programming Supply power to the IP-PT. Press PROGRAM while "Searching" is displayed. To enter the IP address of the PBX Select "PBX IP Press SP-PHONE. Select "PBX". Press SP-PHONE. Select "Primary Address". PBX".

  • Page 41

    4.3.1 Assigning IP Addressing Information KX-NT265 (Software version 2.00 or later only) To start programming PROG. Supply power to the IP-PT. Press PROGRAM while "Searching" is displayed. To enter the IP address of the PBX PBX IP HOLD Address Press VOLUME Press SP-PHONE Press SP-PHONE.

  • Page 42

    4.3.1 Assigning IP Addressing Information KX-NT300 series (except KX-NT321) and KX-NT500 series (except KX-NT511 and KX-NT551) To start programming SETUP Supply power to the IP-PT. Press "SETUP" when it is displayed. To set the IP address of the IP-PT Select "Network". ENTER Select "Disable"...

  • Page 43

    4.3.1 Assigning IP Addressing Information Note The illustrations may differ from the buttons on your telephone. Getting Started...

  • Page 44

    4.3.1 Assigning IP Addressing Information KX-NT321/KX-NT511/KX-NT551 To start programming Supply power to the IP-PT. Press PROGRAM while "Searching" is displayed. To set the IP address of the IP-PT Select "Network". Press SP-PHONE. Select "DHCP (Disable)". Press SP-PHONE twice. IP Address* Press SP-PHONE.

  • Page 45

    4.3.1 Assigning IP Addressing Information Note • For KX-NT511 users For details about operating the PROGRAM button and other buttons, refer to "For IP-PTs" in "4.3.1 Assigning IP Addressing Information". • To confirm the connection to the secondary PBX after assigning IP addressing information, (1) turn the IP-PT’s power off, and (2) hold the STORE button and 2 key while turning the power on.

  • Page 46

    4.3.1 Assigning IP Addressing Information Note By assigning the PBX’s IP address to one IP-PT, it is possible to assign the PBX’s IP address to other IP-PTs or IP-CSs on the same LAN through system programming. For details, refer to "9.14 PBX Configuration—[1-1] Configuration—Slot—Port Property—V-IPEXT—Option—...

  • Page 47

    4.3.1 Assigning IP Addressing Information Continued from previous page To enter the IP address of the Secondary PBX (optional for KX-NT300 series [Software version 2.00 or later only] and KX-NT500 series [Software version 1.00 or later only]) PBX IP Address Select "Secondary PBX".

  • Page 48

    4.3.1 Assigning IP Addressing Information KX-NT321/KX-NT511/KX-NT551 To start programming Supply power to the IP-PT. Press PROGRAM while "Searching" is displayed. To set the IP address of the IP-PT Select "Network". Press SP-PHONE. Select "DHCP (Disable)". Press SP-PHONE twice. IP Address* Press SP-PHONE.

  • Page 49

    4.3.1 Assigning IP Addressing Information Continued from previous page To end programming The IP-PT will reboot and can then be registered to the PBX. Press HOLD twice to return Press STORE. to the Menu screen. Valid IP address range: "1.0.0.0" to "223.255.255.255" Valid subnet mask address range: "0–255.0–255.0–255.0–255"...

  • Page 50

    4.3.1 Assigning IP Addressing Information KX-NT265 (Software version 2.00 or later only) To start programming PROG. Supply power to the IP-PT. Press PROGRAM while "Searching" is displayed. To set the IP address of the IP-PT Press VOLUME to Press SP-PHONE. Press VOLUME to Press SP-PHONE select "Network".

  • Page 51

    4.3.1 Assigning IP Addressing Information For KX-UT Series SIP Phones • Using a DHCP server (DHCP Server feature or an external DHCP server) to automate the assignment of IP addressing information The DHCP server automatically assigns the IP address of the SIP phone, the subnet mask address, and the default gateway address to the SIP phone.

  • Page 52

    4.3.1 Assigning IP Addressing Information For IP-CSs • Using a DHCP server (DHCP Server feature or an external DHCP server) when the IP-CS is on the same LAN as the PBX The DHCP server automatically assigns the IP address of the IP-CS, the subnet mask address, and the default gateway address to the IP-CS.

  • Page 53: Registering Ip Telephones

    4.3.2 Registering IP Telephones 4.3.2 Registering IP Telephones After the programming of the PBX and IP telephones is finished (refer to "4.3.1 Assigning IP Addressing Information"), the IP telephones must be registered to the PBX. The IP Terminal Registration Mode and IP-CS Registration Mode settings can be changed in the Site Property—Main screen of the Web Maintenance Console (refer to "9.2.2 PBX Configuration—[1-1] Configuration—Slot—System Property—Site—Main"...

  • Page 54

    4.3.2 Registering IP Telephones For KX-UT Series SIP Phones If networking settings have been completed, when KX-UT series SIP phones are connected to the same network as the PBX, they will be registered automatically as same as when they are registered in Full Automatic mode.

  • Page 55

    4.3.2 Registering IP Telephones For KX-UT series SIP phones only: Follow the procedure below to change the IP Terminal Registration Mode from Manual to Full Automatic. Click Setup ® PBX Configuration ® Configuration ® Slot ® System Property ®Site Property ® Main. In the Main tab, select Full Automatic for IP Terminal Registration Mode.

  • Page 56

    4.3.2 Registering IP Telephones Click Setup ® PBX Configuration ® Configuration ® Slot. Place the mouse cursor over the Virtual Slot, and in the menu that appears, click Select Shelf. Move the mouse pointer over the V-SIPEXT32 card (Virtual 32-Channel SIP Extension Card). A menu will be shown under the mouse pointer.

  • Page 57

    4.3.2 Registering IP Telephones Note Alternatively, it is possible to set an extension number as a password for each SIP extension automatically. • In order to set the password automatically, do the following in substitution for step c of the procedure above.

  • Page 58

    4.3.2 Registering IP Telephones Getting Started...

  • Page 59: Confirming The Connection

    Section 5 Confirming the Connection Getting Started...

  • Page 60: Making And Receiving Calls

    5.1 Making and Receiving Calls 5.1 Making and Receiving Calls Making Calls To call another extension You can call another extension registered with the PBX by simply dialling the extension number. extension no. Dial extension number. To call an outside party outside phone no.

  • Page 61

    Notes Getting Started...

  • Page 62

    Panasonic System Networks Co., Ltd. 2014 PNQX6310VA CC0114AH4035...

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