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Panasonic kx-ns500 Pc Programming Manual

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PC Programming Manual
Hybrid IP-PBX
KX-NS500
Model No.
Thank you for purchasing this Panasonic product.
Please read this manual carefully before using this product and save this manual for future use.
In particular, be sure to read "1.1.1 For Your Safety (Page 14)" before using this product.
KX-NS500: PFMPR Software File Version 004.20000 or later
Manuals and supporting information are provided on the Panasonic Web site at:
http://panasonic.net/pcc/support/pbx/

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Table of Contents

   Related Manuals for Panasonic kx-ns500

   Summary of Contents for Panasonic kx-ns500

  • Page 1 Please read this manual carefully before using this product and save this manual for future use. In particular, be sure to read "1.1.1 For Your Safety (Page 14)" before using this product. KX-NS500: PFMPR Software File Version 004.20000 or later Manuals and supporting information are provided on the Panasonic Web site at: http://panasonic.net/pcc/support/pbx/...
  • Page 2 Introduction About this Programming Manual The PC Programming Manual is designed to serve as a system programming reference for the Panasonic IP-PBX. It explains how to programme this PBX using Web Maintenance Console. The PC Programming Manual is divided into the following sections: Section 1, Overview Provides an overview of programming the PBX.
  • Page 3 • Some optional hardware, software, and features are not available in some countries/areas, or for some PBX models. Please consult your certified Panasonic dealer for more information. • Product specifications, including text displayed by the software, are subject to change without notice.
  • Page 4: Table Of Contents

    Table of Contents Table of Contents 1 Overview ....................13 Introduction ........................14 1.1.1 For Your Safety ......................14 1.1.2 Introduction ........................16 1.1.3 Entering Characters .......................17 PC Programming ......................21 1.2.1 Starting Web Maintenance Console ................21 1.2.2 PC Programming Using Off-line Mode ................25 1.2.2.1 Editing and Printing Terminal Labels in Off-line Mode ..........30 2 Introduction of Web Maintenance Console .........31 Introduction ........................32...
  • Page 5 Table of Contents Tool—Import ........................84 Tool—Export ........................89 Tool—Screen Customise ....................90 Tool—UM Data Backup ....................91 6.9.1 Tool—UM Data Backup—Manual Backup ..............92 6.9.2 Tool—UM Data Backup—Scheduled Backup ..............93 6.10 Tool—UM Data Restore ....................94 6.11 Tool—UM Backup History ....................96 6.12 Tool—DXDP All OUS .......................97 6.13 Tool—Contact information .....................98 6.14...
  • Page 6 Table of Contents 7.7.2 Utility—Email Notification—System Analysis ...............143 7.7.3 Utility—Email Notification—Test Email .................144 Utility—Command ......................145 7.8.1 Utility—Command—UM Command ................145 Utility—UM – System Prompts Customisation ............146 7.10 Utility—Automatic Two-way Recording ..............148 7.10.1 Utility—Automatic Two-way Recording—Supervisor Setting ........148 7.10.2 Utility—Automatic Two-way Recording—Extension Setting .........149 7.10.3 Utility—Automatic Two-way Recording—Extension Setting List ........150 7.10.4...
  • Page 7 Table of Contents 9.13 PBX Configuration—[1-1] Configuration—Slot—Card Property—V-IPEXT .....279 9.14 PBX Configuration—[1-1] Configuration—Slot—Port Property—V-IPEXT ....282 9.15 PBX Configuration—[1-1] Configuration—Slot—Card Property—V-SIPEXT ..291 9.16 PBX Configuration—[1-1] Configuration—Slot—Port Property—V-SIPEXT ...293 9.17 PBX Configuration—[1-1] Configuration—Slot—Card Property—V-IPCS ....301 9.18 PBX Configuration—[1-1] Configuration—Slot—Port Property—V-IPCS ....303 9.19 PBX Configuration—[1-1] Configuration—Slot—Card Property—V-UTEXT ...308 9.20 PBX Configuration—[1-1] Configuration—Slot—Port Property—V-UTEXT ....310...
  • Page 8 Table of Contents 10.7 PBX Configuration—[2-7] System—Class of Service ..........443 10.7.1 PBX Configuration—[2-7-1] System—Class of Service—COS Settings ......443 10.7.2 PBX Configuration—[2-7-2] System—Class of Service—External Call Block .....457 10.7.3 PBX Configuration—[2-7-3] System—Class of Service—Internal Call Block ....458 10.8 PBX Configuration—[2-8] System—Ring Tone Patterns ...........459 10.8.1 PBX Configuration—[2-8-1] System—Ring Tone Patterns—Call from CO ....459 10.8.2...
  • Page 9 Table of Contents 11.11.2.1 PBX Configuration—[3-11-2] Group—VM(DPT) Group—Unit Settings—Member List ..........................548 11.12 PBX Configuration—[3-12] Group—VM(DTMF) Group ..........551 11.12.1 PBX Configuration—[3-12-1] Group—VM(DTMF) Group—System Settings ....551 11.12.2 PBX Configuration—[3-12-2] Group—VM(DTMF) Group—Group Settings ....555 11.12.2.1 PBX Configuration—[3-12-2] Group—VM(DTMF) Group—Group Settings—Member List ..........................556 12 PBX Configuration—[4] Extension .............557 12.1 PBX Configuration—[4-1] Extension—Wired Extension ...........558 12.1.1...
  • Page 10 Table of Contents 14.5 PBX Configuration—[6-5] Feature—Absent Message ..........676 14.6 PBX Configuration—[6-6] Feature—Tenant ..............677 15 PBX Configuration—[7] TRS ...............679 15.1 PBX Configuration—[7-1] TRS—Denied Code ............680 15.2 PBX Configuration—[7-2] TRS—Exception Code ............681 15.3 PBX Configuration—[7-3] TRS—Special Carrier ............682 15.4 PBX Configuration—[7-4] TRS—Emergency Dial ............683 15.5 PBX Configuration—[7-5] TRS—Miscellaneous ............684 16 PBX Configuration—[8] ARS ...............687...
  • Page 11 Table of Contents 21 UM Configuration—[2] Class of Service ..........775 21.1 UM Configuration—[2] Class of Service ..............776 22 UM Configuration—[3] UM Extension / Trunk Service .....789 22.1 UM Configuration—[3-1] UM Extension / Trunk Service—Service Group ....790 22.2 UM Configuration—[3-2] UM Extension / Trunk Service—Port Assignment ...792 23 UM Configuration—[4] Service Settings ..........793 23.1 UM Configuration—[4-1] Service Settings—Caller ID / PIN Call Routing ....794...
  • Page 12 Table of Contents PC Programming Manual...
  • Page 13: Overview

    Section 1 Overview This section provides an overview of programming the PBX. PC Programming Manual...
  • Page 14: Introduction

    1.1.1 For Your Safety 1.1 Introduction 1.1.1 For Your Safety To prevent personal injury and/or damage to property, be sure to observe the following safety precautions. The following symbols classify and describe the level of hazard and injury caused when this unit is operated or handled improperly.
  • Page 15 Unplug the PBX from the AC outlet if it emits smoke, an abnormal smell or makes unusual noise. These conditions can cause fire or electric shock. Confirm that smoke has stopped and contact an authorised Panasonic Factory Service Centre. CAUTION •...
  • Page 16: Introduction

    1.1.2 Introduction 1.1.2 Introduction These programming instructions are designed to serve as an overall system programming reference for the PBX. Each feature in the PBX has default settings that can be changed to customise the PBX to your requirements. These settings control the functions of the PBX, and changing them is referred to as "system programming".
  • Page 17: Entering Characters

    1.1.3 Entering Characters 1.1.3 Entering Characters The characters on a white background below can be used when storing a name, message, password or other text entry data using a PC. The available characters vary according to the model of PBX. Note For NE models, the tables differ depending on the Area Code selected in Easy Setup.
  • Page 18 1.1.3 Entering Characters Table 2 (For NE model) PC Programming Manual...
  • Page 19 1.1.3 Entering Characters Table 3 (For RU/UC model) PC Programming Manual...
  • Page 20 1.1.3 Entering Characters Table 4 (For Greece) PC Programming Manual...
  • Page 21: Pc Programming

    1.2.1 Starting Web Maintenance Console 1.2 PC Programming 1.2.1 Starting Web Maintenance Console System programming, diagnosis and administration can be performed with a PC using Web Maintenance Console. Web Maintenance Console is accessed through a Web browser running on a networked PC. This section describes how to set up and access Web Maintenance Console.
  • Page 22 1.2.1 Starting Web Maintenance Console PC Specifications (for programming) The following are recommended specifications for PCs used for programming. For details about programming in Off-line mode, see 1.2.2 PC Programming Using Off-line Mode. Recommended Specification 3.2 GHz Intel Core™ 2 Duo processor or comparable CPU ®...
  • Page 23 – 223.0.0.1 – http://kx-ns500. Note • If entering "http://kx-ns500.", be sure to include the period at the end as shown. • If connecting using 223.0.0.1 takes a long time, configure a static IP address for the PC. Internet connection (TLS Connection): When the PC is accessing the PBX from a connection over the Internet, the use of TLS is strongly recommended.
  • Page 24 1.2.1 Starting Web Maintenance Console Connect the PC to the PBX. • Install the Remote card, connect the PBX to an analogue line, and access the PBX from a PC via a remote modem. • Connect the PBX to an ISDN line and access the PBX from a PC via an ISDN modem. For more details, refer to "5.2 PC Connection—Connection via RMT Card (KX-TDA0196)"...
  • Page 25: Pc Programming Using Off-line Mode

    1.2.2 PC Programming Using Off-line Mode 1.2.2 PC Programming Using Off-line Mode PC Programming is performed by connecting to the PBX using Web Maintenance Console, which is also known as On-line mode. However, as certain programming requires installed cards to be set to out of service (OUS), or requires system settings to be changed, some programming cannot be performed while the PBX is in use.
  • Page 26 Easy Setup Wizard. For details, see 2.1.4 Easy Setup Wizard. To convert a KX-TDA100/KX-TDA200’s or KX-TE’s system data file to KX-NS500 KX-TDA100/KX-TDA200 or KX-TE system data can be converted for use with the KX-NS500 by using the Database Converter. In the Programme Launcher, click Database Converter. The Database Converter screen will be displayed in your PC.
  • Page 27 1.2.2 PC Programming Using Off-line Mode Opening an Existing System Data File This operation will load a PBX settings system data file from your PC for programming in Off-line mode. The system data file can be a file created earlier using Off-line Web Maintenance Console, or a system data file downloaded from a PBX.
  • Page 28 1.2.2 PC Programming Using Off-line Mode VoIP Test Tool Click the VoIP Test Tool button to launch the VoIP Test Tool. This tool is identical to the VoIP Test Tool included with the Unified PC Maintenance Console for KX-TDA/KX-TDE/KX-NCP PBXs. IP Terminal Utility Click the IP Terminal button to launch the IP Terminal setup utility.
  • Page 29 1.2.2 PC Programming Using Off-line Mode Notice • If the PC running the Off-line Web Maintenance Console is shut down, the Web browser is closed, or the user logs out, any changes that have not been saved will be lost. Be sure to regularly save data while programming.
  • Page 30: Editing And Printing Terminal Labels In Off-line Mode

    1.2.2 PC Programming Using Off-line Mode 1.2.2.1 Editing and Printing Terminal Labels in Off-line Mode Follow the procedure below to print key label sheets for use with your system’s extensions and DSS consoles. In On-line mode, export PBX system data to your PC, and then open the exported data in Off-line mode. In On-line mode, use the File Transfer PBX to PC utility to save your system’s data and settings to your PC.
  • Page 31: Introduction Of Web Maintenance Console

    Section 2 Introduction of Web Maintenance Console This section serves as reference operating instructions when using Web Maintenance Console to programme the PBX. PC Programming Manual...
  • Page 32: Introduction

    2.1.1 Web Maintenance Console Accounts 2.1 Introduction 2.1.1 Web Maintenance Console Accounts User account levels Access to Web Maintenance Console requires a login name and password, which are assigned to accounts in the PBX. Also, access to Web Maintenance Console is controlled by different levels of authorisation. The Installer level is the highest authorisation level.
  • Page 33 2.1.1 Web Maintenance Console Accounts Level Login Name Password Installer INSTALLER 4-16 character password, using a-z, A-Z, and 0-9 (case sensitive). For an initialised PBX that has not yet been set up, the default Installer level password is "1234". You will be prompted to choose a new password for the Installer level account when the Easy Setup Wizard is run (see 2.1.4 Easy Setup Wizard).
  • Page 34: Access Levels

    2.1.2 Access Levels 2.1.2 Access Levels Access to menu options within Web Maintenance Console is restricted depending on the level of the account and the current programming mode (see Programming Modes in 1.1.2 Introduction). When a menu option is limited to certain access levels, this is noted in this manual in the initial description of that menu option, for example: "This option is only available at Installer level."...
  • Page 35 2.1.2 Access Levels Menu Option Off-line On-line ü ü Import®V-IPGW GW Settings Import®V-IPGW DN2IP ü ü ü ü Import®V-SIPGW Settings ü ü Import®V-SIPGW Provider ü ü ü ü Export®Feature - Speed Dial and Caller ID ü ü Export®Incoming Call - DDI/DID Table ü...
  • Page 36 2.1.2 Access Levels Menu Option Off-line On-line File Transfer PBX to PC ü File View ü File Delete ü Message File Transfer PC to PBX ü Message File Transfer PBX to PC ü Error Log ü ü Syslog ü Web-MC Event Log ü...
  • Page 37 2.1.2 Access Levels Menu Option Off-line On-line CS-Web Connection ü ü PC Programming Manual...
  • Page 38: Logging In To Web Maintenance Console

    2.1.3 Logging in to Web Maintenance Console 2.1.3 Logging in to Web Maintenance Console After establishing a connection to Web Maintenance Console (see 1.2.1 Starting Web Maintenance Console), the login window is displayed, and a login name and password must be entered. If this is the first time to log in to Web Maintenance Console, and the PBX is in its initialised, factory default state, you must log in using the Installer level account to begin the Easy Setup Wizard (see 2.1.4 Easy Setup Wizard).
  • Page 39: Easy Setup Wizard

    2.1.4 Easy Setup Wizard 2.1.4 Easy Setup Wizard In the Easy Setup Wizard, you will configure the mandatory settings required for the PBX. When you log in to Web Maintenance Console for a PBX that is in its initialised, factory default state, the Easy Setup Wizard for that PBX will launch automatically.
  • Page 40: Card Status

    2.1.5 Card Status 2.1.5 Card Status Certain tools, utilities and settings require that the target card be set to out-of-service (OUS) or in-service (INS) status before the operation is carried out. Where required, this is noted in the description of each item. Card status changes can be performed only in On-line mode (see Programming Modes in 1.1.2 Introduction).
  • Page 41: Extension Number Setting

    2.1.6 Extension Number Setting 2.1.6 Extension Number Setting Many screens within the Maintenance Console software allow you to select extensions as part of programming various features (for example, as members of a group). These screens use a standard window to make selecting multiple extensions easy, accessed by clicking a button.
  • Page 42: Logout

    2.2 Logout 2.2 Logout To logout of Web Maintenance Console, click the button to end the programming session and return to the Login screen. When this option is chosen, system data is automatically saved from the temporary memory (DRAM) of the PBX to the System Memory. To logout Click the button.
  • Page 43: Frequently Asked Questions (faq)

    2.3 Frequently Asked Questions (FAQ) 2.3 Frequently Asked Questions (FAQ) This section provides answers to some common questions about using the Maintenance Console software to programme the PBX. The information is divided into the following topics: Title Description Connection Connecting to the PBX using Maintenance Console. Maintenance Console Software Using the Maintenance Console software.
  • Page 44 2.3 Frequently Asked Questions (FAQ) Card Status The status of a new card will not change to "INS". • With the new card installed, does the total number of extensions or trunks exceed the maximum supported by the PBX? • Is the type of card installed in the slot different from the card type set as "Pre-Install"...
  • Page 45 2.3 Frequently Asked Questions (FAQ) • The Portable Station can be forcibly de-registered by following the procedure shown Forced De-registration of 9.35 PBX Configuration—[1-2] Configuration—Portable Station. I changed the extension number of a Portable Station, but the display of the Portable Station still shows the old extension number.
  • Page 46 2.3 Frequently Asked Questions (FAQ) • Select 3-digits for Select default value of Numbering Plan in the Easy Setup Wizard. If you want to change to a 3-digit extension numbering plan after the PBX system is already running using a 4-digit extension numbering plan, follow the procedure below. There are 2 methods of creating a 3-digit numbering plan, using 10.6.1 PBX Configuration—[2-6-1] System—Numbering Plan—Main: Set the leading number to be 2 digits, with one additional digit.
  • Page 47 2.3 Frequently Asked Questions (FAQ) When modifying the Numbering Plan, how do I set a 1-digit extension number? • Perform the following steps: Clear the Leading Number cell. Click Apply. No. of Additional Digits to "None". Click Apply. Enter the desired value in the Leading Number cell.
  • Page 48 2.3 Frequently Asked Questions (FAQ) • It is not possible to use the same number for 2 items. The number you are trying to store cannot be used if it is already being used by: • A feature number • An extension •...
  • Page 49 2.3 Frequently Asked Questions (FAQ) Setting Features How do I change the dialling mode of an analogue trunk? • From the 9.24 PBX Configuration—[1-1] Configuration—Slot—Port Property - LCO Port screen, change the Dialling Mode setting of the target port to "DTMF" or "Pulse", as required.
  • Page 50 2.3 Frequently Asked Questions (FAQ) How do I set up an Incoming Call Distribution (ICD) group to receive trunk calls directly? • Perform the following steps: On the 11.5.1 PBX Configuration—[3-5-1] Group—Incoming Call Distribution Group—Group Settings screen, enter the floating extension number you chose for the ICD group in the Floating Extension Number cell.
  • Page 51: Web Maintenance Console Home Screen

    Section 3 Web Maintenance Console Home Screen This section explains how to setup the main PBX and other connected PBXs from the Home Screen of Web Maintenance Console. PC Programming Manual...
  • Page 52: Home Screen

    3.1 Home Screen 3.1 Home Screen When you log in to Web Maintenance Console, the home screen is displayed. For information about connecting to Web Maintenance Console and logging in, see 1.2.1 Starting Web Maintenance Console. The home screen of Web Maintenance Console is divided into several areas, as shown below: Logged in Account Level The logged in account level is displayed.
  • Page 53 3.1 Home Screen Button Description Clicking this button will display the Setup Screen tree view items. From the Setup Screen, you can: • Configure PBX hardware and virtual cards • Programme settings for extensions and call handling • Configure network settings and auxiliary PBX functions Setup Screen •...
  • Page 54 3.1 Home Screen Button Description Clicking this button will switch the tab display. There are two types of tab display, Tab Mode and Single Mode. When Tab Mode is used, items clicked in the tree are displayed in new tabs. When Single Mode is used, the current tab displays the clicked item.
  • Page 55 3.1 Home Screen Item Primary Functions Utility • Perform tests for PBX cards and network connections • Transfer files between the PBX and a connected PC • View reports, error logs, event logs, and programme update logs • Monitor and trace PBX communications and protocols •...
  • Page 56 3.1 Home Screen On a programming screen, click . The copy window will be displayed. Note icon may not be displayed for some programming screens. Select the copy source from the Copy From drop-down menu. In Copy To, select one or more paste destinations. Hold down the "Ctrl" key and click to select destinations one at a time, or hold down the "Shift"...
  • Page 57: Status

    Section 4 Status This section serves as reference operating instructions for the Status menu of the Maintenance screen of Web Maintenance Console. PC Programming Manual...
  • Page 58: Status-equipment Status

    4.1.1 Status—Equipment Status—UPS 4.1 Status—Equipment Status 4.1.1 Status—Equipment Status—UPS Information is provided about the status of the UPS device and the connection to the PBX • UPS Connection Status Displays if the UPS system is connected or not connected. If a UPS system is connected, the information below will be displayed for the UPS system.
  • Page 59: Status-equipment Status-cs Information

    4.1.2 Status—Equipment Status—CS Information 4.1.2 Status—Equipment Status—CS Information Displays information stored by the PBX regarding each Cell Station (CS). This option is only available for the Installer level account in On-line mode and requires that the target V-IPCS4 card be set to INS status. The displayed items are as follows: Item Description...
  • Page 60: Status-equipment Status-ps Information

    4.1.3 Status—Equipment Status—PS Information 4.1.3 Status—Equipment Status—PS Information Displays Portable Station (PS) registration information, including the associated Cell Station (CS). This option is only available for the Installer level account in On-line mode. The displayed items are as follows: Item Description PS No.
  • Page 61: Status-equipment Status-um Port Status

    4.1.4 Status—Equipment Status—UM Port status 4.1.4 Status—Equipment Status—UM Port status The UM Port status screen displays each port’s status and number for the Unified Messaging system. The screen will be updated every 30 seconds. Each port’s status will be displayed in one of the following ways: •...
  • Page 62: Status-equipment Status-usb

    4.1.5 Status—Equipment Status—USB 4.1.5 Status—Equipment Status—USB USB Mount Status indicates if a USB memory device is connected to the PBX. There is also an Unmount button. • Mounted: A USB memory device is connected to the PBX. Before removing the USB memory device from the PBX, click Unmount.
  • Page 63: System Control

    Section 5 System Control This section serves as reference operating instructions for the System Control menu of the Maintenance screen when programming using Web Maintenance Console. PC Programming Manual...
  • Page 64: System Control-program Update

    Each file must be named as indicated in the table to be recognised by the PBX. Hardware that can be updated using Program Update Programme Type Target of Update File Name MPR Programme KX-NS500 Mother Board PFMPR Expansion Unit KX-NS520 Mother Board PEXPS Programme...
  • Page 65 5.1 System Control—Program Update Programme Type Target of Update File Name CS Programmes (PS CS using a DHLC/DLC card for DECT Portable PDCSDECT Programmes) Station CS using a DHLC/DLC card for 2.4 GHz Portable PDCS24G Station High-density CS for DECT Portable Station PHCSDECT IP-CS for DECT Portable Station PICSDCT...
  • Page 66: System Control-program Update-download Program File

    5.1.1 System Control—Program Update—Download Program File 5.1.1 System Control—Program Update—Download Program File Software updates for PBX hardware components can be downloaded to the PBX. Manual and automatic methods are available. Programme downloading can be performed only in On-line mode. Note •...
  • Page 67 5.1.1 System Control—Program Update—Download Program File • Check only: The specified download server is checked at the specified times. If an e-mail is entered in Email notification, an e-mail notification is sent when updated files have been discovered. Note If Check only is selected, updated files will have to be downloaded manually (see the manual procedure above).
  • Page 68: System Control-program Update-update Program File

    5.1.2 System Control—Program Update—Update Program File 5.1.2 System Control—Program Update—Update Program File Once updated programme files have been downloaded and are stored on a PBX, they can be used to update the system files of the PBX. The update process can be set to be automatically performed at a specified time, or the update process can be carried out manually.
  • Page 69 5.1.2 System Control—Program Update—Update Program File Timed Update (Automatic update) Specify which cards or devices to update and a time to execute the update. In Email notification, specify up to 2 e-mail addresses that will receive a notification when programme files have been updated.
  • Page 70: System Control-program Update-plug And Update

    5.1.3 System Control—Program Update—Plug and Update 5.1.3 System Control—Program Update—Plug and Update The Plug and Update feature allows IP-PTs, IP-CSs, and certain PSs to be automatically updated to the latest software version when they are registered to the PBX. When Plug and Update is enabled, the version number of the system software stored on the Main unit is compared to the system software currently in the device, after the device has been registered to the PBX.
  • Page 71: System Control-moh

    5.2.1 System Control—MOH—Install 5.2 System Control—MOH 5.2.1 System Control—MOH—Install Sound files on the programmer’s PC can be installed to each PBX for use as Music on Hold (MOH). This screen can be accessed only in On-line mode. Click Browse and select a WAV file to install as an MOH file. Only one file may be installed at a time. As uploading the file to the PBX may require some time, a time can be set in Time Set.
  • Page 72: System Control-moh-delete

    5.2.2 System Control—MOH—Delete 5.2.2 System Control—MOH—Delete MOH files that are occupying BGM numbers can be deleted. This screen can be accessed only in On-line mode. In BGM No., specify the BGM numbers to delete MOH files from. Specify "All" to delete the data saved in all BGM numbers.
  • Page 73: System Control-moh-status / Backup

    5.2.3 System Control—MOH—Status / Backup 5.2.3 System Control—MOH—Status / Backup MOH files stored on a PBX can be downloaded to the user’s PC. This screen can be accessed only in On-line mode. The MOH files saved to the PBX will be listed. Click Backup for the file you would like to back up. One file can be backed up at a time.
  • Page 74: System Control-system Reset

    5.3 System Control—System Reset 5.3 System Control—System Reset When programming changes or other changes to PBX settings require a system reset, this command allows a reset to be performed remotely from Web Maintenance Console. When the system is reset, any settings not saved to the System Memory are lost. A backup should be performed before the reset to ensure no data is lost.
  • Page 75: System Control-system Shutdown

    5.4 System Control—System Shutdown 5.4 System Control—System Shutdown In order to turn off the power to a PBX, it must first be issued a shutdown command using Web Maintenance Console. Follow the procedure below to prepare a PBX for system shutdown. When the system is shut down, any settings not saved to the System Memory are lost.
  • Page 76 5.4 System Control—System Shutdown PC Programming Manual...
  • Page 77: Tool

    Section 6 Tool This section serves as reference for the Tool menu of the Maintenance screen of Web Maintenance Console. PC Programming Manual...
  • Page 78: Tool-system Data Backup

    6.1.1 Tool—System Data Backup—Backup to USB 6.1 Tool—System Data Backup 6.1.1 Tool—System Data Backup—Backup to USB A PBX’s system data can be backed up to a USB memory device inserted into the PBX’s USB port. At a later time, the USB memory device can be used to restore the backed up system data to a PBX. This screen can be accessed only in On-line mode.
  • Page 79: Tool-system Data Backup-backup To Nas

    6.1.2 Tool—System Data Backup—Backup to NAS • The USB memory device is removed from the USB port of the PBX during the restoration process. • The following characters cannot be used in the names of the backup files: open bracket, close bracket, space, forward slash ("/"), period ("."), or 0 (zero).
  • Page 80: Tool-bri Automatic Configuration

    6.2 Tool—BRI Automatic Configuration 6.2 Tool—BRI Automatic Configuration Automatically configures the network settings of the BRI card. This option is only available at Installer level in On-line mode. This tool automatically inputs values into the fields L1 Mode, L2 Mode, Access Mode, and Mode, on the Network tab of the 9.26 PBX Configuration—[1-1] Configuration—Slot—Port Property - BRI Port screen.
  • Page 81: Tool-ndss Link Data Clear

    6.3 Tool—NDSS Link Data Clear 6.3 Tool—NDSS Link Data Clear Clears NDSS Link Data stored in the connected PBX. While this tool clears both monitor extension and monitored extension data, it only clears it at the connected PBX. To clear this data at other PBXs in the QSIG network, it is necessary to run this tool at those PBXs.
  • Page 82: Tool-call Pickup For My Group

    6.4 Tool—Call Pickup for My Group 6.4 Tool—Call Pickup for My Group Allows you to automatically configure settings in 10.6.2 PBX Configuration—[2-6-2] System—Numbering Plan—Quick Dial and 12.1.3 PBX Configuration—[4-1-3] Extension—Wired Extension—Speed Dial so that users can answer calls to their Call Pickup Group by pressing " 0". To activate this tool When this tree menu item is selected, a confirmation screen will be displayed.
  • Page 83: Tool-extension List View

    6.5 Tool—Extension List View 6.5 Tool—Extension List View Displays a list of all programmed extension numbers and types. It is possible to sort the information according to Extension Number, Type, Extension Name, Shelf, Slot, or Port. There is also a key-word searching feature. The types that can be displayed are as follows: Type Detail...
  • Page 84: Tool-import

    6.6 Tool—Import 6.6 Tool—Import Allows several types of system data files or tables to be imported. Except for Speed Dial and Caller ID, this option is only available at Installer level. The files from which data can be imported are files that were previously saved at this or another PBX using the Export tool (see 6.7 Tool—Export), or comma-separated value (CSV) files.
  • Page 85 6.6 Tool—Import Related programming: 18.3 PBX Configuration—[10-3] CO & Incoming Call—DDI / DID Table ARS - Leading Digit Data Type Import Destination Location Location Leading Number Leading Digit Additional Number of Digits Additional Dial Digits Routing Plan Number Route Plan Number Related programming: 16.2 PBX Configuration—[8-2] ARS—Leading Number ARS - Except Code Data Type...
  • Page 86 6.6 Tool—Import Quick Dial Data Type Import Destination Location Dial Dial Phone Number Phone Number Related programming: 10.6.2 PBX Configuration—[2-6-2] System—Numbering Plan—Quick Dial SIP Extension Data Type Import Destination Location Extension Number Extension Number Password Password Related programming: 9.16 PBX Configuration—[1-1] Configuration—Slot—Port Property—V-SIPEXT V-IPGW GW Settings Data Type Import Destination...
  • Page 87 6.6 Tool—Import Data Type Import Destination T38 FAX Max Datagram T38 FAX Max Datagram T38 FAX UDPTL Error Correction – T38 FAX UDPTL Error Correction – Redundancy Redundancy T38 FAX UDPTL Redundancy count T38 FAX UDPTL Redundancy count for T.30 messages for T.30 messages T38 FAX UDPTL Redundancy count T38 FAX UDPTL Redundancy count for data...
  • Page 88 6.6 Tool—Import Note Before importing PS registration settings, be sure to de-register any PSs already registered to the PBX. To import system data From the Tool tree menu, select Import, and then click the type of data to import. Navigate to the folder containing the system data file you want to open. Select the file.
  • Page 89: Tool-export

    6.7 Tool—Export 6.7 Tool—Export Allows several types of system data to be exported to files. These files can be used with the Import tool (see 6.6 Tool—Import) to update another PBX. Except for ARS - Routing Plan, tables are exported as comma-separated value (CSV) files. Except for Speed Dial and Caller ID, this option is only available at Installer level.
  • Page 90: Tool-screen Customise

    6.8 Tool—Screen Customise 6.8 Tool—Screen Customise Allows you to specify which Setup and Maintenance screens can be accessed in the User (Administrator) account level. This option is only available at Installer level. Selected check boxes will be displayed in the tree menus of Web Maintenance Console to users with the User (Administrator) account level.
  • Page 91: Tool-um Data Backup

    6.9 Tool—UM Data Backup 6.9 Tool—UM Data Backup The UM Data Backup tool can be used to backup and restore Unified Messaging (UM) data. This screen can be accessed only in On-line mode. The following voice data can be backed up or restored as individual files. The data can be backed up to a USB memory device connected to the PBX or a NAS.
  • Page 92: Tool-um Data Backup-manual Backup

    6.9.1 Tool—UM Data Backup—Manual Backup 6.9.1 Tool—UM Data Backup—Manual Backup Use this procedure to manually back up Unified Messaging system data. For details on the items that can be backed up, see 6.9 Tool—UM Data Backup. To back up system prompts, select the check box next to System Prompts and select the check boxes of the items you want to back up.
  • Page 93: Tool-um Data Backup-scheduled Backup

    6.9.2 Tool—UM Data Backup—Scheduled Backup 6.9.2 Tool—UM Data Backup—Scheduled Backup You can schedule backups in advance. The Unified Messaging system will automatically back up the selected data at the scheduled times to a USB memory device or NAS connected to the PBX. (Scheduled backups cannot be made to a local PC.) For details on the items that can be backed up, see 6.9 Tool—UM Data Backup.
  • Page 94: Tool-um Data Restore

    6.10 Tool—UM Data Restore 6.10 Tool—UM Data Restore Follow the procedure below to restore data backed up using the UM Data Backup tool. This screen can be accessed only in On-line mode. For more information about the UM Data Backup tool, see 6.9 Tool—UM Data Backup. You can restore data from a USB memory device connected to the PBX or from a file on your local PC.
  • Page 95 6.10 Tool—UM Data Restore • The following characters cannot be used in the names of the backup files: open bracket, close bracket, space, forward slash ("/"), period ("."), or 0 (zero). • The backup file names stored on the USB memory device should not be changed. If the file names are changed, the system may not be able to detect which backup files correspond to which UM data items.
  • Page 96: Tool-um Backup History

    6.11 Tool—UM Backup History 6.11 Tool—UM Backup History The following records for backup that have been performed can be checked on this screen: • Description • Parameters • Completion Status • Date & Time • Total Elapsed Time (HH:MM:SS) This screen can be accessed only in On-line mode. PC Programming Manual...
  • Page 97: Tool-dxdp All Ous

    6.12 Tool—DXDP All OUS 6.12 Tool—DXDP All OUS Sets the status of all DXDP/XDP extension ports to "OUS" simultaneously for the PBX. To set all DXDP/XDP ports to OUS for the PBX Access Tool—DXDP All OUS from the Maintenance Screen tree view. Click OK.
  • Page 98: Tool-contact Information

    6.13 Tool—Contact information 6.13 Tool—Contact information Dealers can set contact information for the user of the PBX here. When users select this tree menu item, this information will be displayed for the user’s reference. Input the following information, and then click OK. •...
  • Page 99: Tool-ut Option Setting

    6.14 Tool—UT Option Setting 6.14 Tool—UT Option Setting Option settings can be specified for KX-UT series SIP phones on a system-wide level. Note The following apply when programming in On-line mode only: • To set these parameters, all installed V-UTEXT cards must first be set to OUS. For details, see 9.1 PBX Configuration—[1-1] Configuration—Slot.
  • Page 100: Tool-url Information

    6.15 Tool—URL Information 6.15 Tool—URL Information The URL address for downloading the IMAP tool can be specified on this screen. This URL address will be used for the Unified Messaging Plug in download button displayed to users when they view the Unified Message tab of their profile in the User menu.
  • Page 101: Tool-svm (simplified Voice Message)

    6.16.2 Tool—SVM (Simplified Voice Message)—Check Current Usage 6.16 Tool—SVM (Simplified Voice Message) 6.16.1 Tool—SVM (Simplified Voice Message)—Delete All Recording Deletes all voice messages recorded by the SVM feature. To delete SVM recording data Access Tool—SVM (Simplified Voice Message)—Delete All Recording. Click OK.
  • Page 102 6.16.2 Tool—SVM (Simplified Voice Message)—Check Current Usage PC Programming Manual...
  • Page 103: Utility

    Section 7 Utility This section serves as reference operating instructions for the Utility menu of the Maintenance screen of Web Maintenance Console. PC Programming Manual...
  • Page 104: Utility-diagnosis

    7.1.1 Utility—Diagnosis—Card Diagnosis 7.1 Utility—Diagnosis 7.1.1 Utility—Diagnosis—Card Diagnosis Performs diagnostic tests on cards installed in the PBX, to identify the source of problems. If any of the tests listed here returns the result "NG" ("No Good"), contact your dealer. When testing is complete, any cards that were set to OUS status must be returned to INS status if they are to be used again.
  • Page 105: Utility-diagnosis-ping

    7.1.2 Utility—Diagnosis—Ping 7.1.2 Utility—Diagnosis—Ping Performs a connection test on network devices. This function sends echo requests to a particular IP address across an IP network, and displays the result of responses and round-trip time. This screen can be accessed only in On-line mode. To perform a Ping test Enter a specific IP address in the IP Address box.
  • Page 106: Utility-file

    7.2.1 Utility—File—File Transfer PC to PBX 7.2 Utility—File 7.2.1 Utility—File—File Transfer PC to PBX Copies PBX system data files from the connected PC to the System Memory installed in the PBX. Pre-existing files in System Memory Card are overwritten. This option is only available at Installer level when programming in On-line mode. To install new main system data that has been copied to the PBX, use the System Reset utility (see 5.3 System Control—System Reset) for DFSYS files.
  • Page 107: Utility-file-file Transfer Pbx To Pc

    7.2.2 Utility—File—File Transfer PBX to PC 7.2.2 Utility—File—File Transfer PBX to PC Copies system data files from the System Memory and SD card installed in the PBX to the connected PC. This option is only available at Installer level when programming in On-line mode. The files that can be downloaded from the System Memory and SD card are as follows: File Name File Type...
  • Page 108: Utility-file-file View

    7.2.3 Utility—File—File View 7.2.3 Utility—File—File View Displays a list of files in System Memory and SD card. This screen can be accessed only in On-line mode. The name, date and time of creation, and size of files are displayed. This utility can also display information on activation key files stored in the in the System Memory and SD card. The effective date, PFMPR-ID, activation key type, number of activation keys, and expiration date of activation keys are displayed on the Detail screen.
  • Page 109: Utility-file-file Delete

    7.2.4 Utility—File—File Delete 7.2.4 Utility—File—File Delete Allows you to delete files from the System Memory. This option is only available at Installer level in On-line mode. The DFSYS system file cannot be deleted by this utility. Note Programme files cannot be deleted if the Program Update feature’s timed update is set, or if an update is currently being performed.
  • Page 110: Utility-file-message File Transfer Pc To Pbx

    7.2.5 Utility—File—Message File Transfer PC to PBX 7.2.5 Utility—File—Message File Transfer PC to PBX Transfers Outgoing Message (OGM) files from the PC to the System Memory. This option is only available at Installer level when programming in On-line mode. Uploaded files are automatically renamed as necessary. If the location specified already contains an OGM, it will be overwritten by the newly uploaded message.
  • Page 111: Utility-file-message File Transfer Pbx To Pc

    7.2.6 Utility—File—Message File Transfer PBX to PC 7.2.6 Utility—File—Message File Transfer PBX to PC Transfers Outgoing Message (OGM) files from the System Memory to the PC. This option is only available at Installer level when programming in On-line mode. To transfer OGMs to the PC From the lower drop-down list, select the messages to transfer.
  • Page 112: Utility-log

    7.3.1 Utility—Log—Error Log 7.3 Utility—Log 7.3.1 Utility—Log—Error Log Collects and displays system error information. Whenever there is a system failure, the PBX stores the error code generated. The connected PC collects all of these codes, along with other information, and displays an explanatory error message. This screen can be accessed only in On-line mode.
  • Page 113 7.3.1 Utility—Log—Error Log [Sample] List of Errors and Solutions For each error code, the error message, probable cause, and solutions are explained. Sub Code Details Sub Code Description 00 (Standalone operation) 01–15 (Corresponding to the site number in a One-look network [2 to 16]) Slot Type For physical slots (including physical slots of Expansion Units) –...
  • Page 114 7.3.1 Utility—Log—Error Log Sub Code Description Slot Number When X is not 5 Physical shelf Mother board slot: 00 Regular slots: 01–07 Expansion Unit EXP-S card: 00 Optional physical service card slots: 01–05 Virtual shelf Virtual Trunk slots: 01–04 Virtual Extension slots: 05–08 Virtual IP-CS slots: 09–12 When X is 5 YY: Process code...
  • Page 115: Utility-log-syslog

    7.3.2 Utility—Log—Syslog 7.3.2 Utility—Log—Syslog Displays a log of system events. Each entry in the log includes the following information: • Type: Describes the type of system event. • Date: The date and time the system event occurred. • Message: Details about the system event. This screen can be accessed only in On-line mode.
  • Page 116: Utility-log-web-mc Event Log

    7.3.3 Utility—Log—Web-MC Event Log 7.3.3 Utility—Log—Web-MC Event Log The Web-MC Event Log retains information about user interaction with Web Maintenance Console. This screen can be accessed only in On-line mode. The items displayed on screen are as follows: Item Description Date The date of the event.
  • Page 117: Utility-log-um System Log

    7.3.4 Utility—Log—UM System Log 7.3.4 Utility—Log—UM System Log You can export a log of events from the Unified Messaging system for troubleshooting purposes. This screen can be accessed only in On-line mode. Click OK to export a UM System Log file. Click Save to save the data to a local file.
  • Page 118: Utility-log-call Control Log

    7.3.5 Utility—Log—Call Control Log 7.3.5 Utility—Log—Call Control Log Collects and displays Logical Partitioning Call Control Log information. To show the setting change information for the Logical Partitioning feature, press the Condition button. To show the call restriction status of the Logical Partitioning feature, press the Status button. Condition Item Description...
  • Page 119: Utility-monitor/trace

    7.4.1 Utility—Monitor/Trace—ISDN/QSIG Protocol Trace 7.4 Utility—Monitor/Trace 7.4.1 Utility—Monitor/Trace—ISDN/QSIG Protocol Trace This utility collects protocol trace data from the BRI or PRI card, and displays it on the PC. This option is only available at Installer level in On-line mode, and requires that the target BRI or PRI card be set to INS status.
  • Page 120: Utility-monitor/trace-v-ipgw Protocol Trace

    7.4.2 Utility—Monitor/Trace—V-IPGW Protocol Trace 7.4.2 Utility—Monitor/Trace—V-IPGW Protocol Trace This utility collects trace data of protocol activity from V-IPGW card. This option is only available at Installer level in On-line mode, and requires that the target V-IPGW card be set to INS status. To save trace data to the System Memory From the Utility menu, select V-IPGW Protocol Trace.
  • Page 121: Utility-monitor/trace-v-sipgw Protocol Trace

    7.4.3 Utility—Monitor/Trace—V-SIPGW Protocol Trace 7.4.3 Utility—Monitor/Trace—V-SIPGW Protocol Trace The trace data of protocol activity can be collected from the V-SIPGW card and saved to a PC using the V-SIPGW Protocol Trace. This option requires that the target V-SIPGW card be set to INS status. This option is only available at Installer level in On-line mode.
  • Page 122: Utility-monitor/trace-cs Status Monitor-air Sync Group

    7.4.4 Utility—Monitor/Trace—CS Status Monitor—Air Sync Group 7.4.4 Utility—Monitor/Trace—CS Status Monitor—Air Sync Group This utility monitors the status of CSs being synchronised with air synchronisation. CSs receive data from other CSs that they are currently synchronised with. Current Sync CS information is displayed for IP-CSs that are in INS status.
  • Page 123: Utility-monitor/trace-cs Status Monitor-lan Sync Group

    7.4.5 Utility—Monitor/Trace—CS Status Monitor—LAN Sync Group 7.4.5 Utility—Monitor/Trace—CS Status Monitor—LAN Sync Group This utility monitors the status of CSs being synchronised with LAN synchronisation (KX-NS0154 only). CSs receive data from other CSs that they are currently synchronised with. Information is displayed for IP-CSs that are in INS status.
  • Page 124 7.4.5 Utility—Monitor/Trace—CS Status Monitor—LAN Sync Group Navigate to the folder in which you want to save the file. Enter a file name. Click Save. The dialogue box will close. PC Programming Manual...
  • Page 125: Utility-monitor/trace-um System Trace (internal)

    7.4.6 Utility—Monitor/Trace—UM System Trace (Internal) 7.4.6 Utility—Monitor/Trace—UM System Trace (Internal) Unified Messaging (UM) system processes can be monitored and logged. This screen can be accessed only in On-line mode. The following data can be traced and logged for each UM port, or all UM ports: •...
  • Page 126: Utility-monitor/trace-e1 Signalling Bit Monitor

    7.4.7 Utility—Monitor/Trace—E1 Signalling Bit Monitor 7.4.7 Utility—Monitor/Trace—E1 Signalling Bit Monitor Displays reference signalling bit information for all channels of a E1 card that is installed in an Expansion Unit by monitoring sent and received A, B, C and D bits. This utility is intended for use by dealers. For information about Expansion Units see 9.33 PBX Configuration—[1-1] Configuration—Slot—Expansion Unit1/Expansion Unit2/Expansion Unit3.
  • Page 127: Utility-monitor/trace-e1 Line Trace

    7.4.8 Utility—Monitor/Trace—E1 Line Trace 7.4.8 Utility—Monitor/Trace—E1 Line Trace Traces the sent and received signalling bits and dial numbers on the specified channel of the E1 line card. This utility is intended for use by dealers. For information about Expansion Units, see 9.33 PBX Configuration—[1-1] Configuration—Slot—Expansion Unit1/Expansion Unit2/Expansion Unit3.
  • Page 128: Utility-monitor/trace-tcp Trace

    7.4.9 Utility—Monitor/Trace—TCP Trace 7.4.9 Utility—Monitor/Trace—TCP Trace The TCP trace result of LAN port transmission activity can be output to the USB port. You must log in using the Installer level account to use this feature. You must access the TCP trace output destination device directly from the Web Maintenance Console when using this feature.
  • Page 129: Utility-report

    7.5.1 Utility—Report—Digital Trunk Error Report 7.5 Utility—Report 7.5.1 Utility—Report—Digital Trunk Error Report Displays accumulated information on various types of errors occurring on digital trunks. This option is only available at Installer level in On-line mode. The value displayed for each error item is the number of times that each error occurred during the time period selected.
  • Page 130: Utility-report-ip Extension Statistical Information

    7.5.2 Utility—Report—IP Extension Statistical Information 7.5.2 Utility—Report—IP Extension Statistical Information Displays accumulated statistical information on IP extensions, IP-CSs (KX-NS0154 only), V-IPEXT cards, V-IPCS cards, and the DSP card. This screen can be accessed only in On-line mode. The displayed items are as follows: Item Description Collection Started Time...
  • Page 131: Utility-report-um View Reports

    7.5.3 Utility—Report—UM View Reports 7.5.3 Utility—Report—UM View Reports Unified Messaging (UM) system reports can be generated in order to monitor voice mail operations. Reports can be displayed on a PC, printed, or exported. This screen can be accessed only in On-line mode. To view a report In the View Report tab, select the desired report from the Report Parameters drop-down list.
  • Page 132 7.5.3 Utility—Report—UM View Reports Report Type Description Call Account Report The call account report displays information about outgoing call activity. Information can be shown by UM port or by mailbox. The report includes date, starting time, used port, connection time, called telephone number, call type, exit status of each callout, total callouts number and the connection time for local or long distance call, and total number of outgoing calls.
  • Page 133 7.5.3 Utility—Report—UM View Reports Report Type Description Hourly Statistics Report The hourly statistics report displays information about the number of incoming or outgoing calls, the connected time per hour, etc. This report can be set to be automatically cleared according to scheduled settings. PC Programming Manual...
  • Page 134: Utility-report-e-mail Report

    7.5.4 Utility—Report—E-mail Report 7.5.4 Utility—Report—E-mail Report A log of information about e-mail messages sent using the functions of the PBX can be viewed in the E-mail Report. This screen can be accessed only in On-line mode. The information in the report includes the following items for each e-mail message sent: •...
  • Page 135: Utility-report-ip-cs Information

    7.5.5 Utility—Report—IP-CS Information 7.5.5 Utility—Report—IP-CS Information 7.5.5.1 Utility—Report—IP-CS Information—IP-CS Statistical Information Displays accumulated statistical information on the usage of wireless channels and air synchronisation of IP-CSs. This screen can be accessed only in On-line mode. The displayed items are as follows: Item Description Date...
  • Page 136: Utility-report-ip-cs Information-lan Sync Information

    7.5.5 Utility—Report—IP-CS Information 7.5.5.2 Utility—Report—IP-CS Information—LAN Sync Information Displays accumulated statistical information on the performance of CSs being synchronised using LAN synchronisation. On this screen, you can view the performance of wireless devices on the LAN, which is useful for troubleshooting and determining whether the number of channels needs to be increased. This screen can be accessed only in On-line mode.
  • Page 137 7.5.5 Utility—Report—IP-CS Information Item Description Short Term Diag The short term (within the previous 1 hour) diagnosis for LAN synchronisation. • Indeterminable: Status cannot be determined. • Indeterminable (IGMP Querier not found): Status cannot be determined because the IGMP querier could not be found. •...
  • Page 138 7.5.5 Utility—Report—IP-CS Information Note You can view a list of disconnected calls at the CS by clicking the "PS Call Disconnect Log" link in the upper-right corner of the screen. For details, see 7.5.5.3 Utility—Report—IP-CS Information—PS Call Disconnect Log. PC Programming Manual...
  • Page 139: Utility-report-ip-cs Information-ps Call Disconnect Log

    7.5.5 Utility—Report—IP-CS Information 7.5.5.3 Utility—Report—IP-CS Information—PS Call Disconnect Log Displays a list of PS calls that have been disconnected at the CS selected on the parent screen. This log can be saved as a text file. This screen can be accessed by clicking the "PS Call Disconnect Log" link on either the IP-CS Statistical Information screen or the LAN Sync Information screen.
  • Page 140: Utility-activation Key Installation

    7.6 Utility—Activation Key Installation 7.6 Utility—Activation Key Installation Activation keys for various features of the PBX can be installed using this screen. Activation key files are copied from a PC to the PBX and activated. Use the below procedure to install activation key files to a PBX. This screen can be accessed only in On-line mode.
  • Page 141: Utility-email Notification

    7.7.1 Utility—Email Notification—Alert 7.7 Utility—Email Notification 7.7.1 Utility—Email Notification—Alert You can specify e-mail addresses that will receive messages regarding the PBX’s status. System Alarm An e-mail message will be sent to the specified address when there is a system alarm. The e-mail message will contain details about the alarm.
  • Page 142 7.7.1 Utility—Email Notification—Alert • Poltys CCRecord Analogue A.L. (12 ports) • Poltys CCRecord Analogue A.L. (16 ports) • Poltys CCRecord Analogue A.L. (24 ports) • Poltys CCRecord Digital A.L. (8 ports) • Poltys CCRecord Digital A.L. (16 ports) • Poltys CCRecord Digital A.L. (24 ports) •...
  • Page 143: Utility-email Notification-system Analysis

    7.7.2 Utility—Email Notification—System Analysis 7.7.2 Utility—Email Notification—System Analysis Send a specific log file to the designated e-mail address(es). This screen can be accessed only in On-line mode. Check the Log File Type drop-down menu, select a log file to send to the e-mail address. Enter up to 2 e-mail addresses in Email Address 1 and Email Address 2.
  • Page 144: Utility-email Notification-test Email

    7.7.3 Utility—Email Notification—Test Email 7.7.3 Utility—Email Notification—Test Email Send a test e-mail to confirm e-mail sending settings are correctly configured. This screen can be accessed only in On-line mode. Enter up to 2 e-mail addresses in Email Address 1 and Email Address 2. In Subject, enter text to be used as the subject line of the e-mail sent.
  • Page 145: Utility-command

    7.8.1 Utility—Command—UM Command 7.8 Utility—Command 7.8.1 Utility—Command—UM Command System commands can be sent directly to the Unified Messaging system using the Commands dialogue. This screen can be accessed only in On-line mode. Follow the steps below to use the Commands dialogue: Enter the desired command, then click RUN.
  • Page 146: Utility-um - System Prompts Customisation

    7.9 Utility—UM – System Prompts Customisation 7.9 Utility—UM – System Prompts Customisation The System Prompts customisation screen is used to view, play, add, or delete system prompts. The programmer can also check the prompt number and text for these prompts. This screen can be accessed only in On-line mode.
  • Page 147 7.9 Utility—UM – System Prompts Customisation Starting and Stopping System Prompt Playback Select the desired system prompts. Click Play/Record. Click Play or Stop. PC Programming Manual...
  • Page 148: Utility-automatic Two-way Recording

    7.10.1 Utility—Automatic Two-way Recording—Supervisor Setting 7.10 Utility—Automatic Two-way Recording 7.10.1 Utility—Automatic Two-way Recording—Supervisor Setting Specify the extensions of supervisors that will control the Automatic Two-way Recording feature for agent extensions. These settings may be changed by a programmer with a User (Administrator) account. Click Add/Delete.
  • Page 149: Utility-automatic Two-way Recording-extension Setting

    7.10.2 Utility—Automatic Two-way Recording—Extension Setting 7.10.2 Utility—Automatic Two-way Recording—Extension Setting Specify the Automatic Two-way Recording settings for each supervisor. These settings may be changed by a programmer with a User (Administrator) account. From the Select a Supervisor drop-down list, select a supervisor (specified in 7.10.1 Utility—Automatic Two-way Recording—Supervisor Setting).
  • Page 150: Utility-automatic Two-way Recording-extension Setting List

    7.10.3 Utility—Automatic Two-way Recording—Extension Setting List 7.10.3 Utility—Automatic Two-way Recording—Extension Setting List In this list you can view the settings of extensions that are programmed to have calls recorded by the Automatic Two-way Recording feature. Information for each extension, including the extension’s supervisor, UM Group number, and Automatic Two-way Recording destination mailbox is displayed.
  • Page 151 7.10.3 Utility—Automatic Two-way Recording—Extension Setting List Value Range On, Off Feature Guide References 3.2.1.4 Automatic Two-way Recording for Manager ICDG Incoming Only Specifies whether only trunk calls that are received through an incoming call distribution group to the extension are automatically recorded. Note External Call must be set to "On"...
  • Page 152 7.10.3 Utility—Automatic Two-way Recording—Extension Setting List Feature Guide References 3.2.1.4 Automatic Two-way Recording for Manager PC Programming Manual...
  • Page 153: Utility-automatic Two-way Recording-maintenance

    7.10.4 Utility—Automatic Two-way Recording—Maintenance 7.10.4 Utility—Automatic Two-way Recording—Maintenance Automatic Two-way Recording can be enabled or disabled, or set to record until a specified date and time by a programmer with a User (Administrator) account. To start Automatic Two-way Recording, click Start. The button will change to display Stop. Two-way recording for all designated extensions will continue until one of the following occurs: •...
  • Page 154: Utility-um - System Maintenance

    7.11 Utility—UM - System Maintenance 7.11 Utility—UM - System Maintenance Programme settings for Unified Messaging (UM) system maintenance. System Maintenance Mode Specifies whether to enable or disable System Maintenance Mode. System Maintenance Start Time Specifies the System Maintenance start time. After specifying the settings on this screen, click OK.
  • Page 155: Utility-cs-web Connection

    7.12 Utility—CS-Web Connection 7.12 Utility—CS-Web Connection You can specify the URL of the Super Master CS for your system, which will be used for accessing online CS-Web system programming. For details about the Super Master CS and setting up SIP-CSs, refer to the SIP-CS Installation Guide.
  • Page 156 7.12 Utility—CS-Web Connection PC Programming Manual...
  • Page 157: Users

    Section 8 Users This section serves as reference operating instructions for the Users menu of the Setup screen of Web Maintenance Console. PC Programming Manual...
  • Page 158: Users-user Profiles

    8.1 Users—User Profiles 8.1 Users—User Profiles Manage PBX settings on a per-user level. Information for each user account is displayed and can be added, edited, or and deleted by a User (Administrator) or Installer level account. Note • For User (Administrator) accounts to change User (User) account settings, the Installer account must use the Screen Customise tool to allow User (Administrator) accounts to view the Users—User Profiles screen.
  • Page 159 8.1 Users—User Profiles Item Description FWD/DND setting - call from Ext. Specifies the FWD/DND setting for calls from extensions. Mode FWD setting - call from Ext. Specifies the FWD destination for calls from extensions. Destination For settings and details for FWD/DND items, refer to the following: •...
  • Page 160: Users-user Profiles-advanced Setting

    8.1.1 Users—User Profiles—Advanced setting 8.1.1 Users—User Profiles—Advanced setting When User (User) level accounts access their user profiles, they may view and edit items for their account as explained in 8.2.1 Users—Add User—Single User. In addition, some advanced settings can also be programmed by users.
  • Page 161 8.1.1 Users—User Profiles—Advanced setting Call Transfer Status—VIP Filter Specifies whether calls from certain telephone numbers will be transferred directly to a specified extension or telephone number. Note This setting can only be set to "Enable" when Call Transfer Status—Selection is set to "Leave a Message".
  • Page 162 8.1.1 Users—User Profiles—Advanced setting Feature Guide References 3.2.2.6 Call Transfer Scenario Call Transfer Status—Transfer to specified telephone number - 1 If "None" or "Call screening" is selected for Call Transfer Status—Selection, specifying a telephone number here will transfer the caller to that telephone number. Note If "Call screening"...
  • Page 163 8.1.1 Users—User Profiles—Advanced setting Transfer to operator: Transfers the caller to an operator. Return to top menu: Lets the caller return to the top menu and try another extension. Transfer to specified Custom Service Menu: Transfers the caller to the specified Custom Service. Feature Guide References 3.2.2.6 Call Transfer Scenario Incomplete Call Handling for Busy...
  • Page 164: Users-add User

    8.2.1 Users—Add User—Single User 8.2 Users—Add User 8.2.1 Users—Add User—Single User The Add User—Single User screen provides a method to create user accounts and establish PBX settings on a per-user level. When adding a user, the following settings can be specified. This screen will also be displayed with information already entered when editing an existing user.
  • Page 165 8.2.1 Users—Add User—Single User Contact Item Description Extension No. Select an extension for the user from the drop-down list. Device Displays the device type of the selected extension. Extension PIN* Specifies the user’s extension PIN. Specifies the user’s Direct Dial In (DDI) number. Fax* Specifies the user’s fax number.
  • Page 166 8.2.1 Users—Add User—Single User Item Description Prompt Registration* Click Prompt Registration to open the User Prompt Registration screen. The following prompts can be recorded in this screen: • Mailbox owner name • Personal greetings (No Answer, Busy, After Hour, Caller ID Greeting, Temporary Greeting and Absent Message) •...
  • Page 167 8.2.1 Users—Add User—Single User Item Description Advanced setting* Click to view the selected mailbox’s settings. See 20.1 UM Configuration—[1] Mailbox Settings. Note When User (User) level accounts access these settings, additional items are displayed. See 8.1.1 Users—User Profiles—Advanced setting. Unified Messaging Click to open a new window in your Web browser and access the download Plug in site for the IMAP Session Controller software.
  • Page 168: Users-add User-multiple Users

    8.2.2 Users—Add User—Multiple Users 8.2.2 Users—Add User—Multiple Users The Add User—Multiple Users screen provides a method to create multiple user profiles for a range of extensions at one time. In the From and To fields, specify the range of extensions to create profiles for. Select the Create mailboxes with the same number as the extensions check box if you want to create Unified Messaging mailboxes whose mailbox numbers are the same as the assigned extension numbers.
  • Page 169: Users-automatic Two-way Recording

    8.3.1 Users—Automatic Two-way Recording—Edit a Recording 8.3 Users—Automatic Two-way Recording This screen is accessible only by users designated as Automatic Two-way Recording supervisors. See 7.10.1 Utility—Automatic Two-way Recording—Supervisor Setting. This screen can be accessed only in On-line mode. 8.3.1 Users—Automatic Two-way Recording—Edit a Recording On this screen, a user designated as a supervisor may change Automatic Two-way Recording settings for extensions they are supervising.
  • Page 170: Users-automatic Two-way Recording-record List

    8.3.2 Users—Automatic Two-way Recording—Record List 8.3.2 Users—Automatic Two-way Recording—Record List Users designated as supervisors can view and play messages recorded using the Automatic Two-way Recording feature. Select one or more mailboxes, and click OK. Messages recorded in the selected mailbox(es) will be displayed. You can filter the list of messages displayed or play a message.
  • Page 171: Users-icdg Management

    8.4.1 Users—ICDG Management—Group Monitor 8.4 Users—ICDG Management This screen is accessible only by users designated as an ACD supervisor. This screen can be accessed only in On-line mode. 8.4.1 Users—ICDG Management—Group Monitor Description Users designated as an ACD supervisor can specify an ICD group to monitor, set monitoring conditions, and begin monitoring.
  • Page 172 8.4.1 Users—ICDG Management—Group Monitor Value Range ICD groups Feature Guide References 2.2.2.10 Supervisory Feature (ACD) Options—Member Status View Mode Specifies the display mode of the status of group members. Value Range Standard, Simple Feature Guide References 2.2.2.10 Supervisory Feature (ACD) Options—Highlighted Display Settings—Number of Current Waiting Calls (1-30) Specifies the threshold number of current waiting calls.
  • Page 173 8.4.1 Users—ICDG Management—Group Monitor Feature Guide References 2.2.2.10 Supervisory Feature (ACD) Options—Highlighted Display Settings—Blinking Specifies whether highlighted items blink on the monitor screen. Value Range Enable, Disable Feature Guide References 2.2.2.10 Supervisory Feature (ACD) Options—Highlighted Display Settings—Full Screen Display (pixels) Select the display resolution of the monitor screen for full screen display.
  • Page 174: Users-icdg Management-acd Report

    8.4.2 Users—ICDG Management—ACD Report 8.4.2