Download Print this page
   

Advertisement

Hybrid IP-PBX
KX-NS500
Model No.
Thank you for purchasing this Panasonic product.
Please read this manual carefully before using this product and save this manual for future use.
In particular, be sure to read "1.1.1 For Your Safety (Page 14)" before using this product.
KX-NS500: PFMPR Software File Version 004.20000 or later
Manuals and supporting information are provided on the Panasonic Web site at:
http://panasonic.net/pcc/support/pbx/

Advertisement

   Summary of Contents for Panasonic KX-NS500

  • Page 1: User Manual

    Please read this manual carefully before using this product and save this manual for future use. In particular, be sure to read "1.1.1 For Your Safety (Page 14)" before using this product. KX-NS500: PFMPR Software File Version 004.20000 or later Manuals and supporting information are provided on the Panasonic Web site at: http://panasonic.net/pcc/support/pbx/...

  • Page 2: Feature Highlights

    IP Communication Easy Operation This PBX supports IP communication using If you are using a certain Panasonic telephone a variety of IP telephones, such as the KX-NT300/ that is equipped with a Navigator Key/Jog Dial KX-NT500 series with Self Labelling and/or...

  • Page 3

    Feature Highlights Wireless System Built-in Unified Messaging This PBX optionally supports a Portable Station You can set incoming calls to be redirected (PS) system. PSs can be used in the PBX to your mailbox to let callers leave voice with other wired telephones. messages when you are unable to answer the phone.

  • Page 4

    DPT ® Digital Proprietary Telephone IP-PT ® IP Proprietary Telephone PS ® Portable Station P-SIP ® Panasonic SIP Phone (KX-HDV series/KX-TGP600) PT ® Proprietary Telephone S-PS ® SIP-CS compatible Portable Station SIP extension/SIP Extn. ® Extensions of the PBX which uses Session Initiation Protocol for communication.

  • Page 5: Sip Phone And S-ps

    • Some optional hardware, software, and features are not available in some countries/areas, or for some PBX models. Please consult your certified Panasonic dealer for more information. • This manual provides basic information on how you can access commonly used PBX functions with proprietary telephones (PTs), single line telephones (SLTs), portable stations (PSs), SIP phones, SIP-CS compatible Portable Stations (S-PSs), and DSS Consoles.

  • Page 6

    Feature Highlights [Example] To use an account code (Account Code Entry) PT/SLT/PS /SIP Extn./S-PS (Account) account code D.Tone Off-hook. Press Account or Enter account code Enter #. SIP phone or S-PS users enter (max. 10 digits). will not hear this tone. outside phone no.

  • Page 7

    Feature Highlights To call with a verification code PIN: Personal Identification Number PT/SLT/PS/SIP Extn./S-PS verification code Enter Enter verification code Off-hook. Enter (max. 4 digits). For KX-UT series: Press ENTER. desired verification code PIN phone no. C.Tone & D.Tone Enter verification code Dial desired For S-PS: PIN (max.

  • Page 8

    Feature Highlights To set/cancel Call Forwarding PT/SLT/PS/SIP Extn./S-PS After entering 0 for "Cancel", Cancel Both Calls for KX-UT series: All Calls Outside Calls Busy Press ENTER. No Answer Intercom Calls Busy/No Answer for S-PS: Off-hook. Enter Enter 0 to 2 as Enter required you desire.

  • Page 9: Open Source Software

    The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG, Inc., and any use ® of such marks by Panasonic Corporation is under license. • All other trademarks identified herein are the property of their respective owners.

  • Page 10: Table Of Contents

    Table of Contents Table of Contents 1 Operation ....................13 Before Operating the Telephones .................14 1.1.1 For Your Safety ......................14 1.1.2 Important Safety Instructions ..................19 1.1.3 Precautions ........................20 1.1.4 Data Security ........................22 1.1.5 Before Operating the Telephones ..................23 Making Calls ........................33 1.2.1 Basic Calling ........................33 1.2.2...

  • Page 11: Table Of Contents

    Table of Contents 1.8.4 Sending Messages .......................161 1.8.5 Transferring Calls ......................171 1.8.6 Other Features ......................179 1.8.7 Quick Reference ......................196 Setting the Telephone According to Your Needs ............199 1.9.1 Setting the Alarm (Timed Reminder) ................199 1.9.2 Refusing Incoming Calls (Do Not Disturb [DND]) ............201 1.9.3 Receiving Call Waiting (Call Waiting/Off-hook Call Announcement [OHCA]/Whisper OHCA) ..........................205...

  • Page 12: Table Of Contents

    Table of Contents 2.1.2 Time Service Mode Control ..................271 2.1.3 Restriction Level Control (Dial Tone Transfer) .............273 2.1.4 Turning on the External Background Music (BGM) ............274 2.1.5 Recording Outgoing Messages (OGM) ................275 2.1.6 Allowing Users to Seize an Unavailable Outside Line (Trunk Busy Out) .....277 2.1.7 Releasing Network Direct Station Selection (NDSS) Monitor ........278 Configuring Unified Messaging Features ..............279...

  • Page 13: Operation

    Section 1 Operation This section shows you step by step how to use each feature. Read this chapter to become familiar with the many useful features of this PBX. User Manual...

  • Page 14: Before Operating The Telephones, For Your Safety

    1.1.1 For Your Safety 1.1 Before Operating the Telephones 1.1.1 For Your Safety To prevent personal injury and/or damage to property, be sure to observe the following safety precautions. The following symbols classify and describe the level of hazard and injury caused when this unit is operated or handled improperly.

  • Page 15

    1.1.1 For Your Safety WARNING For All Telephone Equipment • Do not allow rain to fall on the product or expose the product to moisture. Do not let water, oils, or other liquids to splash onto the product. Such conditions can lead to fire or electric shock, and may impair the performance of the product.

  • Page 16

    • Do not attempt to repair the power cord or plug. If the power cord or plug is damaged or frayed, contact an authorised Panasonic Factory Service Centre for a replacement. • When mounting the PBX on a 19-inch rack, only use the 19-inch rack mounting equipment (attachment bracket, screws) made for use with the PBX.

  • Page 17

    1.1.1 For Your Safety CAUTION For All Telephone Equipment • The product should be kept free of dust, moisture, high temperature (more than 40 °C), and vibration, and should not be exposed to direct sunlight. • Unplug the product from the wall outlet before cleaning. Wipe the product with a soft cloth. Do not clean with abrasive powders or with chemical agents such as benzine or thinner.

  • Page 18

    Contact your telephone company. If all SLTs operate properly, there may be a problem with your PBX. Do not reconnect the PBX to the outside lines until it has been serviced by an authorised Panasonic Factory Service Centre. Note For All Telephone Equipment •...

  • Page 19: Important Safety Instructions, Save These Instructions

    1.1.2 Important Safety Instructions 1.1.2 Important Safety Instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: • Do not use the product near water, for example, near a bathtub, wash bowl, kitchen sink, or laundry tub, in a wet basement, or near a swimming pool.

  • Page 20: Precautions

    • Pan-European Integrated Services Digital Network (ISDN) using ISDN primary rate access Panasonic System Networks Co., Ltd. declares that the KX-NS500NE is in compliance with the essential requirements and other relevant provisions of Radio & Telecommunications Terminal Equipment (R&TTE) Directive 1999/5/EC.

  • Page 21

    1.1.3 Precautions Panasonic Marketing Europe GmbH Winsbergring 15, 22525 Hamburg, Germany User Manual...

  • Page 22: Data Security

    1.1.4 Data Security 1.1.4 Data Security In order to use the PBX safely and correctly, the Security Requirements below must be observed. Failure to do so may result in: • Loss, leakage, falsification or theft of user information. • Illegal use of the PBX by a third party. •...

  • Page 23

    Single Line Telephone (SLT) (e.g., rotary pulse telephone) Which features are available depend on the type of telephone being used. If you are using a Panasonic telephone with a special feature button such as or a display or both, you can follow the operations using the buttons or displayed messages for easy programming.

  • Page 24: Your Extension Number

    Tone?" (Appendix). Display In this manual, "the display …" refers to the display of a Panasonic telephone. If your telephone is not a Panasonic display telephone, the message will not be displayed. If you use a Panasonic display telephone, the display helps you confirm the settings. Some telephones also give you easy access to features. Messages are displayed according to the feature used.

  • Page 25

    1.1.5 Before Operating the Telephones Navigator Key (Level increases) (Level increases) (Level increases) Left ENTER Right Left Right Left Right Down Down Down (Level decreases) (Level decreases) (Level decreases) Jog Dial Volume Key (Level increases) (Level increases) Left Right (anti-clockwise) (clockwise) Level decreases Level increases...

  • Page 26

    When You Use a Panasonic Proprietary Telephone or KX-UT Series SIP Phone Panasonic proprietary telephones and KX-UT series SIP phones have useful feature buttons that simplify some operations. For details, refer to the "Location of Controls" or equivalent section in the documentation for your phone.

  • Page 27

    1.1.5 Before Operating the Telephones – – Single-CO (S-CO) Headset – – Wrap-up – – One-touch Dialling Call Park – – Log-in/Log-out Call Park (Automatic Park Zone) – For S-PS users: • The following buttons can be customised: – – Single-CO (S-CO) –...

  • Page 28

    1.1.5 Before Operating the Telephones Button Feature Conference Used to establish a multiple party conversation. Used to disconnect the current call and make another call without hanging Terminate External Feature Access Used to access special features offered by a host PBX or a telephone (EFA) company.

  • Page 29

    1.1.5 Before Operating the Telephones Button Feature Two-way Record Used to record a conversation into your own mailbox. Two-way Transfer Used to record a conversation into the mailbox of a specific extension. Used to record a conversation into the mailbox of a specific extension with One-touch Two-way Transfer one touch.

  • Page 30: How To Follow The Steps

    1.1.5 Before Operating the Telephones How to Follow the Steps An example of system operation is shown below. Calling Another Extension Feature title To call an extension (Intercom Call) Telephone types The abbreviations of telephone types PT/SLT/PS/SIP Extn./S-PS are explained in "Telephone types in extension no.

  • Page 31

    1.1.5 Before Operating the Telephones Abbreviation Telephone Type S-PS SIP-CS compatible Portable Station (e.g., KX-UDT series) Single Line Telephone (e.g., KX-T7710) User Manual...

  • Page 32: Connection Example

    1.1.5 Before Operating the Telephones Connection Example This diagram shows you a connection example. Telephone Company IP-PBX Private ITSP IP Network Network Fax Machine Router (e.g., ADSL Modem) Remote PC APT DSS Console IP-PT External Sensor IP Softphone, Client PC Doorphone &...

  • Page 33: Making Calls, Basic Calling, Calling Another Extension

    1.2.1 Basic Calling 1.2 Making Calls 1.2.1 Basic Calling – Calling Another Extension – Calling an Outside Party – Making a Call to a Private Network (TIE Line Access) – Using an Account Code (Account Code Entry) Calling Another Extension To call an extension (Intercom Call) PT/SLT/PS/SIP Extn./S-PS extension no.

  • Page 34: Calling An Outside Party, Group Access

    1.2.1 Basic Calling To call an operator (Operator Call) You can call an extension or a group assigned as the operator. PT/SLT/PS/SIP Extn./S-PS Off-hook. Enter 9 or 0. • The operator call number (default) varies depending on country/area. Calling an Outside Party You have to seize an outside line before dialling an outside phone number because external calls are made via your PBX.

  • Page 35: Customising Your Phone

    1.2.1 Basic Calling To select the specified outside line PT/PS/KX-UT133/KX-UT136/KX-UT248/KX-UT670/S-PS outside (S-CO) phone no. Off-hook. Press S-CO. Talk. Dial outside phone number. • Each of the S-CO button or G-CO button light shows the current status as follows: Off: The line is idle. Red on: The line is in use.

  • Page 36

    1.2.1 Basic Calling • * Which type of telephone number must be entered depends on the settings of your PBX. To call with one touch PT/PS (NDSS) Talk. Off-hook. Press NDSS. • To start monitoring another PBX extension after customising an NDSS button, go off-hook, press the NDSS button, and go on-hook.

  • Page 37

    1.2.1 Basic Calling • A Panasonic proprietary telephone extension user can enter an account code during a conversation and when hearing reorder tone after the other party hangs up. • Account codes may use the digits "0" through "9". •...

  • Page 38: Easy Dialling

    1.2.2 Easy Dialling 1.2.2 Easy Dialling This is convenient for frequently dialled phone numbers. – With a One-touch Button (One-touch Dialling) – Using Numbers Stored at Your Extension (Personal Speed Dialling) – Using Numbers Stored in the PBX (System Speed Dialling) –...

  • Page 39

    1.2.2 Easy Dialling To dial PT/SLT/SIP Extn./S-PS personal speed dialling no. Off-hook. Press AUTO DIAL Enter Dial personal speed or enter dialling number (2 digits). • To call using a directory, refer to "1.14.2 Using the Directories". • For SIP phone and S-PS users: Telephones display only personal speed dialling numbers. Using Numbers Stored in the PBX (System Speed Dialling) You can make calls using speed dialling numbers stored in the PBX.

  • Page 40

    1.2.2 Easy Dialling To set/cancel PT/SLT/PS Cancel C.Tone On-hook. Off-hook. Enter Enter 1 to set 740. or 0 to cancel. To dial PT/SLT/PS Off-hook. • To call another party, dial the desired party’s phone number before the preprogrammed number is dialled. •...

  • Page 41: Redial

    1.2.3 Redial 1.2.3 Redial This is convenient when calling the same outside party again. – Redialling the Last Number You Dialled (Last Number Redial) Redialling the Last Number You Dialled (Last Number Redial) PT/SLT/PS/SIP Extn./S-PS REDIAL Off-hook. Press REDIAL or enter #. •...

  • Page 42: When The Dialled Line Is Busy Or There Is No Answer

    1.2.4 When the Dialled Line is Busy or There is No Answer 1.2.4 When the Dialled Line is Busy or There is No Answer – Reserving a Busy Line (Automatic Callback Busy) – Setting Callback on an ISDN Line (Completion of Calls to Busy Subscriber [CCBS]) –...

  • Page 43

    1.2.4 When the Dialled Line is Busy or There is No Answer To answer the callback ringing from an idle outside line PT/SLT/PS While hearing a callback ringing outside phone no. Off-hook. Talk. Dial outside phone number. • If you do not answer the callback ringing within 10 seconds, this feature will be cancelled. To cancel callback ringing (Automatic Callback Busy Cancel) PT/SLT/PS C.Tone...

  • Page 44

    1.2.4 When the Dialled Line is Busy or There is No Answer To answer while hearing a callback ringing PT/SLT/PS Off-hook. To cancel (CCBS Cancel) PT/SLT/PS C.Tone Off-hook. Enter On-hook. • If you do not answer within a specified time period, this feature will be cancelled. •...

  • Page 45

    1.2.4 When the Dialled Line is Busy or There is No Answer Leaving a Message Waiting Indication/Calling Back the Caller Who Left an Indication (Message Waiting) For an extension leaving a message waiting indication When the called extension is busy or does not answer your call, you can leave a notification so that the called party may call you back.

  • Page 46

    1.2.4 When the Dialled Line is Busy or There is No Answer For an extension receiving a message waiting indication To check the left message and call back PT/PS While on-hook Off-hook. Talk. Press MESSAGE until the desired extension appears. To call back PT/SLT/PS Talk.

  • Page 47

    1.2.4 When the Dialled Line is Busy or There is No Answer To clear message waiting indications left on your extension PT/SLT/PS/SIP Extn. your extension no. C.Tone Enter Enter 0. Dial your Off-hook. On-hook. extension number. • The Message button light or Message/Ringer Lamp shows the current status as follows: Off: No message Red on: You have a message.

  • Page 48

    1.2.4 When the Dialled Line is Busy or There is No Answer To join an intercom call PT/SLT/PS Party joining the call A busy tone is heard and the caller information of the call to another (DSS) extension is displayed. C.Tone (SDN) Off-hook.

  • Page 49

    1.2.4 When the Dialled Line is Busy or There is No Answer To talk to each party alternately PT/PS During a conversation To continue Talk to the Press TRANSFER. other party. • You can also deny others the possibility of joining your conversation (Default: Allow). Refer to "1.9.7 Preventing Other People from Joining Your Conversation (Executive Busy Override Deny)".

  • Page 50

    1.2.4 When the Dialled Line is Busy or There is No Answer Monitoring Another Extension (Call Monitor) The preprogrammed extension can monitor another extension. After pressing a DSS button, you can check the caller information of the call to another extension on the display. Then, you can choose to monitor the call, if necessary.

  • Page 51: Accessing The Isdn Service (isdn Service Access)

    1.2.5 Accessing the ISDN Service (ISDN Service Access) 1.2.5 Accessing the ISDN Service (ISDN Service Access) You can access services provided by the ISDN. To access PT/PS (If all required digits are stored.) (ISDN Service) outside line (Requires to dial service code additional digits.) (ISDN Service)

  • Page 52: Alternating The Calling Method (alternate Calling—ring/voice)

    1.2.6 Alternating the Calling Method (Alternate Calling—Ring/Voice) 1.2.6 Alternating the Calling Method (Alternate Calling—Ring/ Voice) The caller can alternate the alerting method, either ring or Ring voice, when making an intercom call. Ring Hello On the other hand, any extension can set the alerting method, either ring or voice, when receiving an intercom call.

  • Page 53: Calling Without Restrictions

    1.2.7 Calling without Restrictions 1.2.7 Calling without Restrictions – Using Your Calling Privileges at Another Extension (Remote COS Access) Using Your Calling Privileges at Another Extension (Remote COS Access) You can use your calling privileges (Class of Service) at another extension. You may override restrictions which have been set.

  • Page 54: To Access Another Party Directly From Outside (direct Inward System Access Disa])

    1.2.8 To Access Another Party Directly from Outside (Direct Inward System Access [DISA]) 1.2.8 To Access Another Party Directly from Outside (Direct Inward System Access [DISA]) – Calling through DISA Calling through DISA When outside callers access extensions in the PBX, a prerecorded message greets the caller and gives information about how to access an extension.

  • Page 55

    1.2.8 To Access Another Party Directly from Outside (Direct Inward System Access [DISA]) To call an outside party PIN: Personal Identification Number From Outside Telephone In No Security Mode DISA outside R.B.Tone & phone no. phone no. DISA message Off-hook. Dial DISA Dial outside phone phone number.

  • Page 56

    1.2.8 To Access Another Party Directly from Outside (Direct Inward System Access [DISA]) CAUTION There is a risk that fraudulent telephone calls will be made using the Outside-to-Outside Call feature of DISA. The cost of such calls will be billed to the owner/renter of the PBX. To protect the PBX from this kind of fraudulent use, we strongly recommend: Enabling DISA security (Trunk Security or All Security).

  • Page 57: Setting Your Telephone From Another Extension Or Through Disa (remote Setting)

    1.2.9 Setting Your Telephone from Another Extension or through DISA (Remote Setting) 1.2.9 Setting Your Telephone from Another Extension or through DISA (Remote Setting) You can set the following features on your telephone from another extension or through DISA. • Call Forwarding (FWD)/Do Not Disturb (DND) •...

  • Page 58: Receiving Calls, Answering Calls

    1.3.1 Answering Calls 1.3 Receiving Calls 1.3.1 Answering Calls PT/SLT/PS/SIP Extn./S-PS Off-hook. Talk. Select one of the following methods: · Lift the handset to receive the preferred line. (Default: Ringing line is selected.) · Press the SP-PHONE button. · Press the flashing CO, INTERCOM, ICD Group, PDN, SDN, or DN button directly. ·...

  • Page 59: Answering Hands-free (hands-free Answerback)

    1.3.2 Answering Hands-free (Hands-free Answerback) 1.3.2 Answering Hands-free (Hands-free Answerback) You can answer an incoming call without going off-hook as soon as the line is connected. When an intercom call arrives, you will hear the caller talking without the phone ringing. When an outside call arrives, you will hear the caller talking after a preprogrammed number of rings.

  • Page 60: Answering Call From Another Telephone, Answering A Call Ringing At Another Telephone (call Pickup)

    1.3.3 Answering a Call Ringing at Another Telephone (Call Pickup) 1.3.3 Answering a Call Ringing at Another Telephone (Call Pickup) – Answering a Call from Another Telephone (Call Pickup) – Denying Other People the Possibility of Picking Up Your Calls (Call Pickup Deny) Answering a Call from Another Telephone (Call Pickup) You can answer an incoming call that is ringing at another extension or group from your phone without leaving your desk.

  • Page 61

    1.3.3 Answering a Call Ringing at Another Telephone (Call Pickup) Answering a Call from Another Telephone (Call Pickup Group Monitor) Depending on system programming, PT users such as colleagues can view the caller information of a call to another extension which belongs to the same call pickup group. The user can view the caller’s information on the LCD while their PT is idle.

  • Page 62: Answering A Call Via An External Speaker (trunk Answer From Any Station Tafas])

    1.3.4 Answering a Call via an External Speaker (Trunk Answer From Any Station [TAFAS]) 1.3.4 Answering a Call via an External Speaker (Trunk Answer From Any Station [TAFAS]) You can be notified of incoming outside calls through an external speaker. These calls can be answered from any extension.

  • Page 63: To Transfer A Call

    1.3.5 Using the ANSWER/RELEASE Button 1.3.5 Using the ANSWER/RELEASE Button The ANSWER and RELEASE buttons are convenient for operators using headsets. With the ANSWER button, you can answer all incoming calls. With the RELEASE button, you can disconnect the line during or after a conversation, or complete transferring a call.

  • Page 64: To End A Conversation

    1.3.5 Using the ANSWER/RELEASE Button To transfer an outside call to an extension with a one-touch operation During a conversation The called RELEASE party answers. (DSS) Press DSS. Press RELEASE. The other party is placed on hold and the destination extension is called immediately. To end a conversation During a conversation RELEASE...

  • Page 65: Identifying Malicious Calling Parties (malicious Call Identification [mcid])

    1.3.6 Identifying Malicious Calling Parties (Malicious Call Identification [MCID]) 1.3.6 Identifying Malicious Calling Parties (Malicious Call Identification [MCID]) You can ask your telephone company to trace a malicious calling party during a conversation or after the calling party hangs up. You will receive the information on the malicious call later on.

  • Page 66: During A Conversation, Transferring A Call (call Transfer)

    1.4.1 Transferring a Call (Call Transfer) 1.4 During a Conversation 1.4.1 Transferring a Call (Call Transfer) – Transferring to an Extension in the PBX – Transferring to an Outside Party Using the PBX Service – Transferring a Call Using the ISDN Service (Call Transfer [CT]—by ISDN) –...

  • Page 67

    1.4.1 Transferring a Call (Call Transfer) Transferring to an Extension in the PBX To transfer PT/PS During a conversation (DSS) C.Tone extension no. Press Press DSS or dial Talk. On-hook. TRANSFER. extension number. This step can be omitted. During a conversation extension no.

  • Page 68: Transferring To An Outside Party Using The Pbx Service

    1.4.1 Transferring a Call (Call Transfer) • For the transfer operation using an SDN button, refer to "1.5.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension". To transfer with one touch (One-touch Transfer) PT/PS During a conversation with an outside party (DSS) On-hook.

  • Page 69

    1.4.1 Transferring a Call (Call Transfer) During a conversation outside outside line phone no. C.Tone Seize outside line. Dial outside phone Talk. On-hook. Press Recall/hookswitch. number. SIP Extn./S-PS During a conversation XFER outside outside line phone no. C.Tone KX-UT series HOLD and S-PS only.

  • Page 70

    1.4.1 Transferring a Call (Call Transfer) Transferring a Call Using the ISDN Service (Call Transfer [CT]—by ISDN) PT/PS During a conversation phone no. (ISDN-Hold) Talk. On-hook. Press ISDN-Hold. Dial phone number. This step can be omitted. PT/PS During a conversation phone no.

  • Page 71: Transferring To An Outside Party Using The Sip Service

    1.4.1 Transferring a Call (Call Transfer) Transferring to an Outside Party Using the SIP Service To transfer a call with announcement (Attended Transfer) PT/PS During a conversation outside TRANSFER outside line phone no. C.Tone Talk. On-hook. Press TRANSFER. Seize outside line. Dial outside phone number.

  • Page 72

    1.4.1 Transferring a Call (Call Transfer) To transfer a call without announcement (Blind Transfer) PT/PS During a conversation outside TRANSFER phone no. C.Tone Press Enter Dial outside phone Enter #. On-hook. TRANSFER. number. During a conversation outside phone no. C.Tone Enter Dial outside phone Enter #.

  • Page 73: Holding A Call

    1.4.2 Holding a Call 1.4.2 Holding a Call – Holding – Holding in a System Parking Zone (Call Park) • For users of non-KX-UT series SIP phones: The holding operation for SIP extension users may differ from the steps in this section, and may vary depending on the type of telephone being used.

  • Page 74

    1.4.2 Holding a Call To retrieve a call (Call Hold Retrieve) PT/SLT/PS At the holding extension (Call Hold Retrieve) (CO) A confirmation tone is heard. Off-hook. Press flashing CO or INTERCOM, Talk. or enter To retrieve an outside call from another extension—only Regular Hold (Call Hold Retrieve–Specified with a held line number) (CO) A confirmation...

  • Page 75

    1.4.2 Holding a Call SIP Extn./S-PS At the holding extension (Call Hold Retrieve) (S-CO) (DN) Off-hook. Talk. HOLD KX-UT133/KX-UT136/KX-UT248/KX-UT670/S-PS: Press flashing S-CO or DN. Other than KX-UT133/KX-UT136/KX-UT248/KX-UT670/S-PS: Press HOLD. To retrieve an outside call from another extension—only Regular Hold (Call Hold Retrieve–Specified with a held line number) A confirmation held line no.

  • Page 76

    1.4.2 Holding a Call • For PT users: The CO or INTERCOM button light shows the current status as follows: – Regular Hold mode Flashing green slowly: Your held call Flashing red: Another extension’s held call – Exclusive Call Hold mode Flashing green moderately: Your held call Red on: Another extension’s held call •...

  • Page 77

    1.4.2 Holding a Call PT/PS During a conversation Specified parking zone no. C.Tone Auto On-hook. Press TRANSFER. Enter Enter a specified parking zone number (2 digits) or press to park at an idle parking zone automatically. If you hear a busy tone, enter another parking zone number or press again.

  • Page 78

    1.4.2 Holding a Call • If a call is parked automatically, confirm the parking zone number on the display. • If a call is not retrieved within a specified time, you will hear an alarm as a reminder (Call Park Recall). If an outside call is not answered within a specified time, it is automatically disconnected.

  • Page 79: Talking To Two Parties Alternately (call Splitting)

    1.4.3 Talking to Two Parties Alternately (Call Splitting) 1.4.3 Talking to Two Parties Alternately (Call Splitting) When talking to one party while the other party is on hold, you can swap the calls back and forth (alternately). • KX-UT series SIP phone and S-PS users: You cannot leave the conversation and let the two remaining parties talk.

  • Page 80

    1.4.3 Talking to Two Parties Alternately (Call Splitting) KX-UT133/KX-UT136/KX-UT248/KX-UT670/S-PS During a conversation extension no. C.Tone Press HOLD. Dial the other Talk to the Press HOLD. other party. party's extension number. This step can be omitted if Automatic Call Hold is enabled on your telephone. (DN) (S-CO) Talk to the...

  • Page 81: Answering Call Waiting

    1.4.4 Answering Call Waiting 1.4.4 Answering Call Waiting – Answering Call Waiting in the PBX – Answering Call Waiting from the Telephone Company Answering Call Waiting in the PBX During a conversation, a call waiting tone or voice announcement through the speaker or the handset occurs when an outside call has been received or another extension is letting you know a call is waiting.

  • Page 82

    1.4.4 Answering Call Waiting While hearing a tone C.Tone Press Recall/hookswitch. Talk to the Enter new party. KX-UT113/KX-UT123 While hearing a tone C.Tone Press HOLD. Talk to the new party. KX-UT133/KX-UT136/KX-UT248/KX-UT670/S-PS While hearing a tone (DN) C.Tone (S-CO) Press HOLD. Talk to the new party.

  • Page 83

    1.4.4 Answering Call Waiting 2.1 To disconnect the second call and then talk to the original party PT/PS During a conversation (CO) (ICD Group) (PDN) (SDN) On-hook. Off-hook. Talk to the original party. Press CO, ICD Group, PDN, SDN, or INTERCOM. KX-UT113/KX-UT123 During a conversation On-hook.

  • Page 84

    1.4.4 Answering Call Waiting 2.2 To hold the second call and then talk to the original party After holding it, you can talk to the original party. Then, you can disconnect it and then talk to the new party again. PT/PS During a conversation (CO)

  • Page 85

    1.4.4 Answering Call Waiting KX-UT133/KX-UT136/KX-UT248/KX-UT670/S-PS During a conversation (DN) (S-CO) Press the flashing DN or S-CO. Press HOLD. Talk to the original party. (DN) (S-CO) On-hook. Off-hook. Press the flashing DN or S-CO. Talk to the new party. During a conversation C.Tone Talk to the Press Recall/...

  • Page 86: Answering Call Waiting From The Telephone Company

    1.4.4 Answering Call Waiting Customising Your Phone • 3.1.2 Settings on the Programming Mode—Call Waiting Tone Type Selection If you select "Tone 1", you will hear the same tone for Call Waiting from an outside party and an extension. If you select "Tone 2", you will hear different tones for Call Waiting from an outside party and an extension.

  • Page 87: Multiple Party Conversation

    1.4.5 Multiple Party Conversation 1.4.5 Multiple Party Conversation – Adding Other Parties during a Conversation (Conference) – Leaving a Conference (Unattended Conference) – Leaving a Conference (Leaving Three-party Conference) – Letting a Third Party Join Your Call (Privacy Release) – Adding a Third Party during a Conversation Using the ISDN Service (Three-party Conference [3PTY]—by ISDN) Adding Other Parties during a Conversation (Conference)

  • Page 88

    1.4.5 Multiple Party Conversation PT/PS During a conversation desired phone no. C.Tone Press TRANSFER. Dial desired Talk to the Press TRANSFER. Enter 3. new party. phone number. Seize an outside line before dialling an outside phone number. Talk with multiple parties. During a conversation desired phone no.

  • Page 89

    1.4.5 Multiple Party Conversation To establish a conference call when receiving a call from an outside party during a two-party conversation PT/PS During a conversation (CO) (PDN) (SDN) Press the flashing Talk to the Press HOLD. Press CONF CO, PDN, or SDN. new party.

  • Page 90

    1.4.5 Multiple Party Conversation To add another party on hold to a conference PT/PS During a 3- to 7-party conference (CO) (ICD Group) C.Tone (PDN) Talk with Press CONF. Press CONF. (SDN) multiple parties. Press the flashing CO, ICD Group, PDN, or SDN corresponding to the party on hold.

  • Page 91

    1.4.5 Multiple Party Conversation To disconnect one party and then talk to the other in a three-party conversation PT/PS During a conversation (CO) (ICD Group) (PDN) Press TRANSFER once Press FLASH/RECALL.* Talk. (SDN) or twice to establish a conversation with the party to be disconnected.

  • Page 92

    1.4.5 Multiple Party Conversation Leaving a Conference (Unattended Conference) The person who originated a conference can leave the conference, and allow the other parties to continue the conversation. • KX-UT series SIP phone and S-PS users: If you originated a conference, you cannot leave the conference and allow the other parties to continue the conversation.

  • Page 93

    1.4.5 Multiple Party Conversation Customising Your Phone • 3.1.3 Customising the Buttons Create or edit a Conference button. User Manual...

  • Page 94

    1.4.5 Multiple Party Conversation Leaving a Conference (Leaving Three-party Conference) The person who originated a conference with two other parties can leave the conference, and allow the other parties to continue the conversation. To leave a conference involving at least one other extension PT/SLT/PS/KX-UT series/S-PS During a three-party conference On-hook.

  • Page 95

    1.4.5 Multiple Party Conversation Letting a Third Party Join Your Call (Privacy Release) You can let a third party join your current outside call and establish a three-party conversation. You can also leave the conversation and then let the two other parties talk.

  • Page 96

    1.4.5 Multiple Party Conversation PT/PS During a conversation desired phone no. C.Tone Press TRANSFER. Enter Dial desired Talk to the Press TRANSFER. new party. phone number. Seize an outside line before dialling an outside phone number. C.Tone Enter 3. Talk with multiple parties. During a conversation desired phone no.

  • Page 97

    1.4.5 Multiple Party Conversation To complete a conversation PT/SLT/PS During a conversation On-hook. Customising Your Phone • 3.1.3 Customising the Buttons Create or edit an ISDN-Hold button. User Manual...

  • Page 98: Mute

    1.4.6 Mute 1.4.6 Mute You can disable the microphone or the handset to consult privately with others in the room while listening to the other party on the phone through the speaker or the handset. To set/cancel PT/KX-UT series During a conversation VOICE CALL MUTE Press MUTE.

  • Page 99: Letting Other People Listen To The Conversation (off-hook Monitor)

    1.4.7 Letting Other People Listen to the Conversation (Off-hook Monitor) 1.4.7 Letting Other People Listen to the Conversation (Off-hook Monitor) You can let other people in the room listen to the conversation through the speaker while continuing the conversation using the handset. To set/cancel PT/KX-UT series During a conversation using the handset...

  • Page 100: Using The Headset (headset Operation)

    1.4.8 Using the Headset (Headset Operation) 1.4.8 Using the Headset (Headset Operation) You can have a conversation using a headset. In this case, you must select "Headset on" in programming mode or set the Headset button on (red) in advance. However, for the KX-UT113/KX-UT123 and S-PS, Headset mode is enabled automatically when a headset is connected to the headset jack of the telephone.

  • Page 101

    1.4.8 Using the Headset (Headset Operation) • For KX-NT300 series (except KX-NT321)/KX-NT560/KX-DT343/KX-DT346/KX-UT248 telephone users: – With KX-NT300 series (except KX-NT321)/KX-NT560/KX-DT343/KX-DT346/KX-UT248 telephones, you can use a Bluetooth wireless headset registered on your extension as a headset. – Operating Distance Please keep the telephones with connected Bluetooth Modules, 3 m or more apart from each other.

  • Page 102: Using A Pdn/sdn Button

    1.5.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension 1.5 Using a PDN/SDN Button 1.5.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension Primary Directory Number (PDN) buttons and Secondary Directory Number (SDN) buttons are useful when extension users will handle calls for other extensions. For example, a secretary or multiple secretaries can handle calls and check the call status of a boss or multiple bosses.

  • Page 103

    1.5.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension Light Pattern PDN Button Status SDN Button Status Flashing red The PDN extension is receiving an incoming The corresponding PDN extension is rapidly call to an incoming call distribution (ICD) receiving an incoming call. group.

  • Page 104

    1.5.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension Call Hold and Call Hold Retrieve You can put calls answered with a PDN or SDN button on hold normally (®1.4.2 Holding a Call). You can also retrieve a call held at your extension/another extension with a simple operation, regardless of the call type.

  • Page 105

    1.5.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension Call Transfer Using SDN Button You can transfer a call to a PDN extension with a simple operation using a corresponding SDN button. To transfer a call to a PDN extension PT/PS During a conversation (SDN)

  • Page 106: Before Leaving Your Desk, Forwarding Calls

    1.6.1 Forwarding Calls 1.6 Before Leaving Your Desk 1.6.1 Forwarding Calls – Forwarding Your Calls (Call Forwarding [FWD]) – FWD/DND Settings Using Fixed FWD/DND Button – Forwarding Your Calls Using ISDN Service (Call Forwarding [CF]—by ISDN) Forwarding Your Calls (Call Forwarding [FWD]) You can have your incoming calls forwarded to a specified destination.

  • Page 107

    1.6.1 Forwarding Calls • You can set the UM group’s floating extension number as a forward destination. • You can set the floating extension number of a voice mail group or the SVM feature as a forward destination. • You can set your cellular phone as the forward destination. •...

  • Page 108

    1.6.1 Forwarding Calls To set Follow Me from another extension PT/SLT/PS Both Calls Follow Me Outside Calls Follow Me Cancel Intercom Calls Off-hook. Enter 7 or 8. Enter Enter 0 to 2 as you desire. your extension no. C.Tone Dial your On-hook.

  • Page 109

    1.6.1 Forwarding Calls To set/cancel (Call Forwarding [FWD] for your Incoming Call Distribution Group) ICD Group: Incoming Call Distribution Group PT/SLT/PS/SIP Extn./S-PS Both Calls Outside Calls ICD Group extension no. Cancel Intercom Calls Off-hook. Enter Enter 4 to 6 as Enter 1 to set Enter ICD Group you desire.

  • Page 110

    1.6.1 Forwarding Calls • The system has two modes: (1) FWD/DND Cycle Switch Mode and (2) FWD/DND Setting Mode. Ask your manager what mode your system is in if you are not sure. For KX-UT series SIP phones, only FWD/DND Setting Mode is supported. (1) When in FWD/DND Cycle Switch Mode: Pressing the FWD/DND button (fixed button) while in idle status will cycle the setting as shown below:...

  • Page 111

    1.6.1 Forwarding Calls To set/cancel (Remote FWD setting) On the other While on-hook extension The forwarding status of the target extension changes (Group FWD) accordingly. FWD status changed remotely Press Group FWD. Customising Your Phone • 3.1.3 Customising the Buttons Create or edit Group FWD (Both calls, Outside calls, Intercom calls) buttons.

  • Page 112

    1.6.1 Forwarding Calls To switch FWD/DND status for outside calls While on-hook (when in FWD/DND Setting Mode) The current FWD/DND status for outside calls is displayed. Press the fixed Press the fixed FWD/DND FWD/DND button. button again to switch the status. To switch FWD/DND status for intercom calls While on-hook (when in FWD/DND Setting Mode) The current FWD/DND status...

  • Page 113

    1.6.1 Forwarding Calls To set and clear FWD/DND for outside/intercom calls While on-hook (when in FWD/DND Setting Mode) Outside Calls Intercom Calls Press the fixed Enter 1 or 2. Press STORE. FWD/DND button. FWD/DND off DND on Enter 0 or 1. destination FWD–All Calls extension no.

  • Page 114

    1.6.1 Forwarding Calls To set and clear FWD/DND for all calls KX-UT113/KX-UT123/KX-UT133/KX-UT136/KX-UT248 While on-hook : FWD/DND off FWD/DND Off : DND on Do Not Disturb destination : FWD–All Calls extension no. FWD(All) : FWD–Busy FWD(BSY) : FWD–No Answer Press the fixed FWD(NA) outside outside line...

  • Page 115

    1.6.1 Forwarding Calls To set forwarding status and outside destinations to ring in parallel for outside calls to an ICD Group While on-hook (when in FWD/DND Setting Mode) Virtual PS 1 Virtual PS 2 Virtual PS 3 Virtual PS 4 Press the fixed Enter 4 to 7.

  • Page 116

    1.6.1 Forwarding Calls Forwarding Your Calls Using ISDN Service (Call Forwarding [CF]—by ISDN) All calls are forwarded to an outside party using ISDN. The following types of call forwarding are provided by the ISDN service. – Unconditional (Call Forwarding Unconditional [CFU]) –...

  • Page 117: Absent Message

    1.6.2 Showing a Message on the Caller’s Telephone Display (Absent Message) You can show the reason you do not answer, if the caller uses a Panasonic display proprietary telephone. There are eight preprogrammed messages and one for your personal message (16 characters). The selected message is shown on the display of your telephone.

  • Page 118

    1.6.2 Showing a Message on the Caller’s Telephone Display (Absent Message) • Enter the desired value in the "%" positions. You must enter the correct number of characters as represented by the "%" using 0 to 9 or • The preprogrammed messages can be changed through system programming. •...

  • Page 119: Extension Dial Lock

    1.6.3 Preventing Other People from Using Your Telephone (Extension Dial Lock) 1.6.3 Preventing Other People from Using Your Telephone (Extension Dial Lock) You can lock your extension so that other users cannot make unauthorised outside calls. This feature is also known as Electronic Station Lockout. To lock PT/SLT/PS/SIP Extn./S-PS C.Tone...

  • Page 120

    1.6.3 Preventing Other People from Using Your Telephone (Extension Dial Lock) • After you make an outside call, Extension Dial Lock is automatically activated again. User Manual...

  • Page 121: Using Voice Messaging (built-in Simplified Voice Message [svm]), Built-in Simplified Voice Message

    1.6.4 Using Voice Messaging (Built-in Simplified Voice Message [SVM]) 1.6.4 Using Voice Messaging (Built-in Simplified Voice Message [SVM]) Your PBX can provide you with answering machine service. Your extension is assigned a message box, into which callers can leave voice messages for you. After callers reach your message box, they will hear your personal greeting message.

  • Page 122

    1.6.4 Using Voice Messaging (Built-in Simplified Voice Message [SVM]) Recording a Normal Greeting Message To record PT/SLT/PS C.Tone Off-hook. Record Enter Enter 1. message. Example: "You have reached John. I am sorry I cannot take your call right now. Please leave a message." A confirmation Clear tone is heard.

  • Page 123: Recording A Greeting Message For Each Time Mode

    1.6.4 Using Voice Messaging (Built-in Simplified Voice Message [SVM]) To clear PT/SLT/PS C.Tone Enter 0. Off-hook. On-hook. Enter Recording a Greeting Message for Each Time Mode In addition to a normal greeting message, you can record a specific greeting message for each time mode (day/lunch/break/night).

  • Page 124

    1.6.4 Using Voice Messaging (Built-in Simplified Voice Message [SVM]) To play back PT/SLT/PS Night Lunch C.Tone Break Enter 2. Off-hook. Enter Enter 8. Enter the desired time mode. A confirmation Clear tone is heard. The greeting message is played back. Rerecord On-hook.

  • Page 125: Redirecting Your Calls To Your Message Box

    1.6.4 Using Voice Messaging (Built-in Simplified Voice Message [SVM]) Redirecting Your Calls to Your Message Box You can set incoming calls to be redirected to your own message box so that callers can leave voice messages when you cannot answer the phone. To set/cancel PT/SLT/PS Both Calls...

  • Page 126: Leaving Voice Messages

    1.6.4 Using Voice Messaging (Built-in Simplified Voice Message [SVM]) Leaving Voice Messages If the extension user you called is not able to answer your call, and your call is redirected to the message box, you will hear the greeting message. Then, you can leave a voice message for that extension. It is also possible to leave a voice message directly in the message box of a desired extension by following the steps below: To leave a voice message directly to another extension’s message box PT/SLT/PS...

  • Page 127: Listening To Voice Messages Left By Callers

    1.6.4 Using Voice Messaging (Built-in Simplified Voice Message [SVM]) Listening to Voice Messages Left by Callers When a caller leaves a voice message, information about that caller is also recorded as the SVM Log. The SVM Log can be viewed using the display of a PT or PS by pressing the Message button. To listen to voice messages PT/PS While on-hook...

  • Page 128

    1.6.4 Using Voice Messaging (Built-in Simplified Voice Message [SVM]) Operation No. Operations To play back the voice message from the beginning To go to the next voice message To clear the voice message (Press the AUTO DIAL/STORE button or enter 1 to confirm.) To call back the caller who left the voice message To go back to the previous voice message To leave a voice message directly in the message box of another extension...

  • Page 129

    1.6.4 Using Voice Messaging (Built-in Simplified Voice Message [SVM]) To listen to voice messages while your display is locked PIN: Personal Identification Number your extension PIN extension no. extension no. C.Tone & D.Tone Off-hook. Enter Dial your Enter extension PIN (max.

  • Page 130: Accessing Your Message Box From An Outside Telephone

    1.6.4 Using Voice Messaging (Built-in Simplified Voice Message [SVM]) Accessing Your Message Box from an Outside Telephone You can remotely access your message box and perform any operations of the SVM feature through an outside line as if you were at your own extension. From Outside Telephone PIN: Personal Identification Number The greeting...

  • Page 131

    1.6.4 Using Voice Messaging (Built-in Simplified Voice Message [SVM]) Accessing the Message Box of Another Extension from Your Extension You can access the message box of another extension (for example, to record a greeting message for that extension) by following the steps below: PT/SLT/PS PIN: Personal Identification Number desired extension no.

  • Page 132: Group Paging

    1.7.1 Paging 1.7 Making/Answering an Announcement 1.7.1 Paging – Group Paging – Paging and then Transferring a Call Group Paging You can make a voice announcement to proprietary telephones or external speakers or both in the preset group simultaneously. To page PT/SLT/PS/SIP Extn./S-PS paging group Wait for an...

  • Page 133

    1.7.1 Paging Paging and then Transferring a Call PT/SLT/PS During a conversation paging group Enter Dial paging group number (2 digits). Press TRANSFER or Recall/hookswitch. The other party is placed on hold. Wait for an answer. C.Tone On-hook. Talk. Announce. The held party and the paged extension are connected and start a conversation.

  • Page 134: Answering/denying A Paging Announcement

    1.7.2 Answering/Denying a Paging Announcement 1.7.2 Answering/Denying a Paging Announcement To answer PT/SLT/PS/SIP Extn./S-PS C.Tone Talk. Off-hook. Enter KX-UT series dial key Press any dial key (0–9, , #). Talk. To allow/deny a paging announcement (Paging Deny) PT/KX-UT series Deny C.Tone Allow Off-hook.

  • Page 135: Making A Conference Group Call, Conference Mode

    1.7.3 Making a Conference Group Call 1.7.3 Making a Conference Group Call You can call multiple parties, assigned as members of a group (conference group), and establish a multiple party conversation with the called parties. You can make a conference group call to both extensions and outside lines (including analogue lines).

  • Page 136: Broadcast Mode

    1.7.3 Making a Conference Group Call • * If you do not enter an entry code when making the conference group call, extensions/outside telephones can join the conversation without needing to enter an entry code. • Entry codes can consist of the digits "0" through "9". When " " is used for an entry code, no one can join a conversation that is already in progress.

  • Page 137

    1.7.3 Making a Conference Group Call conversation will be heard by all called parties. Called parties can listen to the announcement simply by going off-hook. They can send a notification tone if they want to join the conversation. To make/answer a conference group call PT/SLT/PS/SIP Extn./S-PS Caller conference...

  • Page 138

    1.7.3 Making a Conference Group Call To make a conversation with a specific party PT/PS During an announcement (DSS) Press DSS. To make a conversation with a party in the group’s preassigned order PT/PS During an announcement Press CONF. • When you press the CONFERENCE/CONF/Conference button after pressing a DSS Key, you will make a conversation with the party who registered after the current party on call in the Conference Group.

  • Page 139

    1.7.3 Making a Conference Group Call • In this case, the FLASH/RECALL button must be set to Flash/Recall mode through system programming. • If the maximum number of parties who can actively participate in the conversation is set to 32 through system programming, the keys on the conference originator’s telephone (DSS, CONFERENCE, TRANSFER, FLASH, etc.) will not function.

  • Page 140

    1.7.3 Making a Conference Group Call Join After Time Out Extensions or outside telephones can join the multiple party conversation that has been already started using this feature. For example, if the conference group members fail to answer when a conference group call is made, they can join the multiple party conversation later using this feature.

  • Page 141

    1.7.3 Making a Conference Group Call For an extension joining the conversation To join a conversation with an entry code PT/SLT/PS/SIP Extn./S-PS conference entry code group no. Enter Dial conference Off-hook. Enter entry code Enter #. group number (1 digit). (max.

  • Page 142: Using The Unified Messaging Features

    1.8.1 What is the Unified Messaging system? 1.8 Using the Unified Messaging Features 1.8.1 What is the Unified Messaging system? Introduction to the Unified Messaging system Your PBX can provide you with Unified Messaging system service. You or an outside party can access the Unified Messaging system from a telephone.

  • Page 143: Logging In To And Configuring Your Mailbox, Logging In To Your Mailbox

    1.8.2 Logging in to and Configuring Your Mailbox 1.8.2 Logging in to and Configuring Your Mailbox – Logging in to Your Mailbox – Subscriber Tutorial (Easy Mailbox Configuration) – Changing or Deleting Your Personal Greeting Messages – Personal Greetings for Caller ID –...

  • Page 144

    1.8.2 Logging in to and Configuring Your Mailbox Manual log-in PT/SLT/PS/SIP Extn./S-PS (Voice Mail Transfer) Off-hook. Enter #6. UM group’s floating extension no. Press MESSAGE or Voice Mail Transfer, or enter UM group’s floating extension number. your mailbox no. your password Enter your mailbox.

  • Page 145: Easy Mailbox Configuration, Personal Greetings

    1.8.2 Logging in to and Configuring Your Mailbox • When following audible prompts only: if Autoplay New Messages is enabled for your mailbox, new messages will be played back automatically each time you log in to your mailbox. Whether or not new messages will be played back one after the other automatically depends on system programming.

  • Page 146

    To start the Subscriber Tutorial PT/SLT/PS/SIP Extn./S-PS The Unified Messaging system will announce, Log in to your mailbox. "Welcome to the Panasonic Unified Messaging System. This is the Subscriber Tutorial service.". To set your password for the first time your password Enter your password and #.

  • Page 147

    1.8.2 Logging in to and Configuring Your Mailbox Changing or Deleting Your Personal Greeting Messages After callers reach your mailbox, they will hear your personal greeting message. You can record 6 kinds of Personal Greetings; the appropriate greeting will be played for callers. If you delete or do not record a greeting message, a prerecorded greeting message will be used.

  • Page 148

    1.8.2 Logging in to and Configuring Your Mailbox To record or delete your Personal Greeting Messages PT/SLT/PS/SIP Extn./S-PS No Answer Greeting Busy Signal Greeting After Hours Greeting Log in to your mailbox. Caller ID Greeting caller ID greeting no. Temporary Greeting Enter 41.

  • Page 149

    1.8.2 Logging in to and Configuring Your Mailbox • * We recommend stating your name in your greeting messages, so that callers will know they have reached the correct mailbox. • A Temporary Personal Greeting is played instead of all your other greetings until it is deleted. Each time you log in to your mailbox, the Unified Messaging system will ask you if you want to turn off (delete) your Temporary Personal Greeting.

  • Page 150: Changing Your Password

    1.8.2 Logging in to and Configuring Your Mailbox To assign Caller ID numbers for the first time PT/SLT/PS/SIP Extn./S-PS Log in to your mailbox. personalised greeting no. Enter the personalised Enter 414. Enter 2 greeting number (1–4). to accept. To continue STEP B Add another caller ID number.

  • Page 151

    1.8.2 Logging in to and Configuring Your Mailbox To change your password PT/SLT/PS/SIP Extn./S-PS your desired password Log in to your mailbox. Enter 421. Enter the desired password and #. Enter 2 to accept. On-hook. CAUTION • It is strongly recommended that a password of 16 numbers be used for maximum protection against unauthorised access.

  • Page 152

    1.8.2 Logging in to and Configuring Your Mailbox Dialling by Name Custom Service You will be guided to enter a Custom Service number (1–200). Log in Voice Mail Service You can record a message for another subscriber by entering his or her mailbox number when guided.

  • Page 153: Message Playback And Related Features, Playing Messages

    1.8.3 Message Playback and Related Features 1.8.3 Message Playback and Related Features – Playing Messages – Bookmarks (Voice Messages only) – Recovering Deleted Messages – Replying to Messages – Transferring Messages – Remote Access Playing Messages Callers and other subscribers can leave voice messages for you, and you can play them back later after you have logged in to your mailbox.

  • Page 154

    1.8.3 Message Playback and Related Features Message Type Feature Deleted Replay the previous message ü ü ü Play the next message ü ü ü Delete this message • ü ü If a confirmation message is played, press 1 to delete the message. Recover this message ü...

  • Page 155: Recovering Deleted Messages

    1.8.3 Message Playback and Related Features • For voice messages, Unified Messaging system programming determines if the message envelope is played before each message, after each message, or only when you press 6. For more information, consult your System Administrator. •...

  • Page 156: Replying To Messages

    1.8.3 Message Playback and Related Features To recover a Deleted Message PT/SLT/PS/SIP Extn./S-PS During or after voice message playback Enter 3. Replying to Messages You can reply to messages left in your mailbox by either calling back the caller or by leaving a message in the caller’s mailbox.

  • Page 157

    1.8.3 Message Playback and Related Features To leave a message for the sender PT/SLT/PS/SIP Extn./S-PS During or after voice message playback C.Tone Enter 4. Enter 2 Record your message. Enter 1 to begin recording. to end recording. You can pause and resume recording by pressing 2.

  • Page 158

    1.8.3 Message Playback and Related Features • Specify several recipients by entering a Personal Group Distribution List number (refer to " Personal Group Distribution Lists") or a Mailbox Group number. • Record your own comments and send them along with the transferred message. •...

  • Page 159: Remote Access

    1.8.3 Message Playback and Related Features Remote Access You can call the Unified Messaging system while outside and log in to your mailbox in order to listen to your messages. There are 2 ways to log in to your mailbox remotely: •...

  • Page 160

    1.8.3 Message Playback and Related Features Remote manual log-in From Outside Telephone Call the Unified your mailbox no. your password Messaging system from an outside telephone. Enter #6. Enter and your Enter your password and #. mailbox number. This step can be omitted if your mailbox requires no password.

  • Page 161: Sending Messages

    1.8.4 Sending Messages 1.8.4 Sending Messages – Message Delivery – Personal Group Distribution Lists – External Message Delivery – External Message Delivery Lists – Receiving External Delivery Messages You can record messages and send them to other subscribers, to extension users who do not have mailboxes, and even to outside parties.

  • Page 162: To Send A Message

    1.8.4 Sending Messages To send a message PT/SLT/PS/SIP Extn./S-PS Go to "To specify recipients by number" Log in to your mailbox. or "To specify recipients by name (dialling by name)". Enter 2. To specify recipients by number mailbox no. personal group Go to "To record your message".

  • Page 163: Personal Group Distribution Lists

    1.8.4 Sending Messages PT/SLT/PS/SIP Extn./S-PS Continued from previous page To record your message C.Tone Enter 1 to record Record your message. Enter 1 your message. to end recording. You can pause and resume recording by pressing 2. Press 2 to add another recipient, If you pause for more than then go to "To specify recipients by 20 seconds, recording will...

  • Page 164

    1.8.4 Sending Messages To create and edit personal group distribution lists PT/SLT/PS/SIP Extn./S-PS desired personal group Log in to your mailbox. distribution list no. Enter 44. Enter the desired personal group distribution list number (1–4). C.Tone State the group name. Enter 1 to record Enter 2 to add Enter 1...

  • Page 165

    1.8.4 Sending Messages To change personal group distribution list names PT/SLT/PS/SIP Extn./S-PS desired personal group Log in to your mailbox. distribution list no. Enter 44. Enter the desired personal group Enter 1 to change distribution list number (1–4). the list name. Change (record) the list name Delete the list name,...

  • Page 166

    1.8.4 Sending Messages To send an external delivery message PT/SLT/PS/SIP Extn./S-PS Go to "To specify a single recipient" Log in to your mailbox. or "To specify multiple recipients (external message delivery list)". Enter 931. To specify a single recipient Outside party’s outside line access no.

  • Page 167

    1.8.4 Sending Messages PT/SLT/PS/SIP Extn./S-PS Continued from previous page To specify multiple recipients (external message delivery list) desired list no. 4-digit password Enter 2. Enter the desired list number (1 or 2). Enter a 4-digit password required for listening to the message. Press # if you do not want to set a password.

  • Page 168

    1.8.4 Sending Messages • *1 Example: To enter 5:00, press 5#. To enter 5:15, press 515#. • *2 This option may not be available if the system is programmed to use 24-hour time. • *3 Example: If today is February 16 and you enter 17#, the message will be delivered tomorrow.

  • Page 169

    1.8.4 Sending Messages To create/add to an external message delivery list PT/SLT/PS/SIP Extn./S-PS List number 1 Log in to your mailbox. List number 2 Enter 932. Enter 1 or 2. Enter 1. outside outside line access no. telephone no. Enter the outside line access number Dial the outside telephone number Enter 2 to accept.

  • Page 170: Receiving External Delivery Messages

    1.8.4 Sending Messages Receiving External Delivery Messages When you send an external delivery message, the Unified Messaging system will call each of the specified recipients. When a recipient answers the call, the system will guide him or her through the following procedure. After a recipient has listened to an external delivery message, he or she can send you a reply to your message, and even set urgent or private message status.

  • Page 171: Transferring Calls, Call Transfer, Call Blocking, Call Screening, Intercom Paging

    1.8.5 Transferring Calls 1.8.5 Transferring Calls – Call Transfer – Incomplete Call Handling – Assigning Your Covering Extension – Remote Call Forwarding – Assigning and Cancelling Telephone Numbers for Call Transfer to Outside Line – Voice Mail Transfer Call Transfer When a call reaches your extension via the Automated Attendant service, normally your extension will ring and you can answer the call.

  • Page 172

    1.8.5 Transferring Calls To set call transfer status PT/SLT/PS/SIP Extn./S-PS Call Blocking Call Screening Intercom Paging Log in to your mailbox. Transfer to Mailbox Transfer to Custom Service Disable Call Transfer Enter 51. Enter the desired Call Transfer status. Follow the prompts as necessary. On-hook.

  • Page 173

    1.8.5 Transferring Calls Return to Top Menu: The caller is returned to the top menu of the Automated Attendant service and can then choose to call a different extension. To set Incomplete Call Handling status PT/SLT/PS/SIP Extn./S-PS Leaving a Message No answer calls Transfer to Covering Extension Log in to your mailbox.

  • Page 174: Remote Call Forwarding

    1.8.5 Transferring Calls To assign your Covering Extension PT/SLT/PS/SIP Extn./S-PS desired extension no. Log in to your mailbox. Enter the desired extension number. Enter 52. If you have already assigned your Covering Extension and want to assign a different extension, press 1 before entering the desired extension number. On-hook.

  • Page 175

    1.8.5 Transferring Calls To assign outside telephone numbers for Remote Call Forwarding PT/SLT/PS/SIP Extn./S-PS Change telephone number 1 Log in to your mailbox. Change telephone number 2 Enter 48. Enter 1 or 2. If you have already set a telephone number and wish to change it, press 1 after selecting telephone number 1 or 2.

  • Page 176: Outside Line, Voice Mail Transfer

    1.8.5 Transferring Calls • * This option is announced only if you are authorised to use it through system programming for PBX COS (Class of Service) settings and UM COS settings. For more information, consult your System Administrator. Assigning and Cancelling Telephone Numbers for Call Transfer to Outside Line When you assign a telephone number for Call Transfer to Outside Line, your calls will be transferred to the assigned telephone number when:...

  • Page 177

    1.8.5 Transferring Calls You can also create a Voice Mail Transfer button on your phone to transfer received outside calls to a mailbox of another extension so that calling parties can leave messages. Using the Voice Mail Transfer button, you can also perform operations with one touch (for PT and PS only).

  • Page 178

    1.8.5 Transferring Calls To transfer your own call to the called extension’s mailbox PT/PS extension no. R.B.Tone (Voice Mail Transfer) B.Tone (DSS) DND Tone Off-hook. Dial extension number Press Voice Mail or press DSS. Transfer. • *Indication tone after going off-hook •...

  • Page 179: Other Features, Interview Mailbox

    1.8.6 Other Features 1.8.6 Other Features – Interview Mailbox – Message Waiting Notification – Personal Caller Name Announcement – Live Call Screening (LCS) – Recording Your Conversation – Assigning Your Telephone Numbers for Remote Automatic Log-in and Toll Saver – Personal Custom Service –...

  • Page 180: Message Reception Mode

    1.8.6 Other Features To change answer lengths PT/SLT/PS/SIP Extn./S-PS Change the answer length. Skip to the next question, then repeat this step. Log in to your mailbox. Skip to the previous question, then repeat this step. Select a specific question. Enter the question number and #, then repeat this step.

  • Page 181: Message Waiting Notification, Message Waiting Lamp

    1.8.6 Other Features • Not all subscribers have interview mailboxes. For more information, consult your System Administrator. Message Waiting Notification The Message Waiting Notification feature lets you know you have received new messages in your mailbox by: Message Waiting Lamp: The message lamp on your telephone (if it has one) will light when you receive a new message.

  • Page 182

    1.8.6 Other Features To turn Device Notification On/Off PT/SLT/PS/SIP Extn./S-PS Log in to your mailbox. desired device no. Enter 62. Enter the desired device number (1–6). Send notification Use a preprogrammed schedule for all messages Receive notification always (continuously) Turn off notifications Send notification On-hook.

  • Page 183: Personal Caller Name Announcement

    1.8.6 Other Features • * If you are using an ISDN or SIP line in en bloc dialling mode, to insert a pause or special command in the middle of the telephone number, pause momentarily while entering the telephone number. You will hear a list of available options, for example, "To add more digits, press 4.

  • Page 184: Private Mode

    1.8.6 Other Features To change Caller ID numbers and recorded names PT/SLT/PS/SIP Extn./S-PS Log in to your mailbox. Enter 452. Change the Caller ID number, then go to STEP A in "To assign Caller ID numbers and recording names". Change the caller’s name, then go to STEP B in "To assign Caller ID numbers and recording names".

  • Page 185: Before Operating

    1.8.6 Other Features Before operating • Create a Live Call Screening (LCS) button (Personal Programming). • Select the mode, either Hands-free or Private (Personal Programming). • Set the extension PIN (Personal Identification Number). • Set the Live Call Screening feature. To set Live Call Screening PIN: Personal Identification Number PT/PS...

  • Page 186

    1.8.6 Other Features Operation Flowchart The operations in the shaded areas can be done hands-free. PT/PS Hands-free Mode Private Mode (Alarm Tone) Monitoring (Hands-free) Monitoring (Handset) Monitoring MONITOR (Live Call No operation Screening) Off-hook. Press SP-PHONE, MONITOR or Live Call Screening.

  • Page 187

    1.8.6 Other Features Recording Your Conversation You can record a conversation into a mailbox while talking on the phone. You can select the mailbox each time you record a conversation. To record into your mailbox (Two-way Record) PT/PS During a conversation To stop recording, press this button again.

  • Page 188: Toll Saver

    1.8.6 Other Features • The Two-way Record button light, Two-way Transfer button light or One-touch Two-way Transfer button light shows the current status as follows: Off: Not recording. On: Recording the conversation. Note When you record your Two-way telephone conversations, you should inform the other party that the conversation is being recorded.

  • Page 189

    1.8.6 Other Features Personal Custom Service A Personal Custom Service is a set of options you can present to your callers, allowing them to press buttons on their telephones in order to access certain features. You should explain the options available to your callers in each of your personal greeting messages, for example, "This is (name).

  • Page 190

    1.8.6 Other Features Exit To create your personal custom service PT/SLT/PS/SIP Extn./S-PS desired dialling key Log in to your mailbox. Enter 1. Enter the desired dialling key (0, 3–9) Enter 461. that you want to assign an option to. Skip this step if you are creating your Personal Custom Service for the first time.

  • Page 191

    1.8.6 Other Features To select the No DTMF Input operation PT/SLT/PS/SIP Extn./S-PS Log in to your mailbox. Enter 1 to select Enter 1. the No DTMF Input Operation. Enter 461. Message recording. Disconnect the caller. Disconnect the caller when call was received after hours (message recording for all other times).

  • Page 192

    1.8.6 Other Features To set/cancel PT/SLT/SIP Extn. Change the setting. Accept the current setting, Log in to your mailbox. then go on-hook to finish. Cancel (turn off) the Timed Reminder, Enter 95. then go on-hook to finish. Enter the desired option. Once desired time Daily...

  • Page 193

    1.8.6 Other Features Call-through Service You can make outside calls by accessing the subscriber service menu (from an outside telephone) and dialling an outside destination. To login to your mailbox from an outside telephone, refer to " Remote Access". To call an outside party From Outside Telephone Log in to your mailbox.

  • Page 194

    1.8.6 Other Features • For configuring an IMAP account, consult your System Administrator. UM IMAP Session Controller for Microsoft Outlook If you will be accessing Unified Messaging data through an IMAP connection, you must install the IMAP Session Controller software. This software is a plug-in for Microsoft Windows. When installed, it appears in the notification area.

  • Page 195

    1.8.6 Other Features Item Description E-Mail Account for UM Enter your Unified Messaging e-mail account. The maximum size is 256 characters. If nothing is entered, all of the e-mail accounts using IMAP are assumed to be Unified Messaging accounts. You can copy the mail account from Mail Account in the General tab of the Internet E-mail Settings dialogue box.

  • Page 196: Quick Reference

    1.8.7 Quick Reference 1.8.7 Quick Reference The flow below includes all top menu options and frequently used features. Only options 1–4 and 0 are announced in the top menu when accessed. If you press 0 (help menu), you can listen to the whole top menu (options 1–9).

  • Page 197: Continued On Next Page

    1.8.7 Quick Reference Continued from previous page Mailbox Management: Record Personal Greeting: 1 Record Personal Greetings 1 No Answer 2 Set Password 2 Busy Signal 3 Enter Owner's Name 3 After Hours 4 Set Group Distribution List 4 Caller ID 5 Record Caller Name/Number 5 Temporary 6 Set Personal Custom Service...

  • Page 198

    1.8.7 Quick Reference Continued from previous page Set Other Features: 1 Listen to Deleted Message 2 Set Interview Mailbox 3 Set External Delivery Message 4 Set Remote Call Forwarding 5 Set Timed Reminder Listen to Deleted Messages: Receive Deleted Message (During or after playback): 1 Voice Message Repeat Message # All Messages...

  • Page 199: Setting The Telephone According To Your Needs

    1.9.1 Setting the Alarm (Timed Reminder) 1.9 Setting the Telephone According to Your Needs 1.9.1 Setting the Alarm (Timed Reminder) You can receive an alarm at your telephone to remind you of a meeting, appointment or as a wake-up call. The alarm can occur either once or daily (every day until cancelled) at a preset time.

  • Page 200

    1.9.1 Setting the Alarm (Timed Reminder) To confirm Press TRANSFER several times. • You can also confirm the Timed Reminder by using the soft button. • The alarm keeps ringing for preprogrammed seconds. • If you receive an incoming call during ringback, the ringing starts after the ringback stops. •...

  • Page 201: Refusing Incoming Calls (do Not Disturb [dnd])

    1.9.2 Refusing Incoming Calls (Do Not Disturb [DND]) 1.9.2 Refusing Incoming Calls (Do Not Disturb [DND]) – Do Not Disturb (DND) – Switching FWD/DND Status Using Fixed FWD/DND Button Do Not Disturb (DND) You can set this feature to prevent incoming calls from ringing at your extension. This can be useful, for example, when you are in a meeting or busy.

  • Page 202

    1.9.2 Refusing Incoming Calls (Do Not Disturb [DND]) • The system has two modes: (1) FWD/DND Cycle Switch Mode and (2) FWD/DND Setting Mode. Ask your manager what mode your system is in if you are not sure. For KX-UT series SIP phones, only FWD/DND Setting Mode is supported. (1) When in FWD/DND Cycle Switch Mode: Pressing the FWD/DND button (fixed button) while in idle status will cycle the setting as shown below:...

  • Page 203

    1.9.2 Refusing Incoming Calls (Do Not Disturb [DND]) • For KX-UT670 SIP phone users: There is no physical FWD/DND button on the phone. To set and clear the FWD/DND status, refer to the documentation for your phone. To switch the FWD/DND status for outside calls While on-hook (when in FWD/DND Setting Mode) The current FWD/DND status for outside calls is displayed.

  • Page 204

    1.9.2 Refusing Incoming Calls (Do Not Disturb [DND]) • * This step can be omitted. To set and clear FWD/DND for all calls KX-UT113/KX-UT123/KX-UT133/KX-UT136/KX-UT248 While on-hook : FWD/DND off FWD/DND Off Do Not Disturb : DND on Press the fixed Press UP or DOWN with Press ENTER to set.

  • Page 205: Receiving Call Waiting (call Waiting/off-hook Call Announcement [ohca]/whisper Ohca)

    1.9.3 Receiving Call Waiting (Call Waiting/Off-hook Call Announcement [OHCA]/Whisper OHCA) 1.9.3 Receiving Call Waiting (Call Waiting/Off-hook Call Announcement [OHCA]/Whisper OHCA) During a conversation, you can be informed of a call waiting with a tone or voice announcement through your built-in speaker or handset. (Default: Disable—No call [Intercom calls]/No tone [Outside calls]) Call Waiting Tone: a waiting tone through the built-in speaker of PT/handset of SLT.

  • Page 206: Displaying Your Telephone Number On The Called Party And Caller's Telephone (calling Connected Line Identification Presentation [clip/colp])

    1.9.4 Displaying Your Telephone Number on the Called Party and Caller’s Telephone (Calling/Connected Line Identification Presentation [CLIP/COLP]) 1.9.4 Displaying Your Telephone Number on the Called Party and Caller’s Telephone (Calling/Connected Line Identification Presentation [CLIP/COLP]) CLIP: When making an outside call, you can present your preprogrammed telephone number to the called party. COLP: When receiving an outside call, you can present your preprogrammed telephone number to the calling party.

  • Page 207

    1.9.5 Preventing Your Telephone Number Being Displayed on the Caller’s Telephone (Connected Line Identification Restriction [COLR]) 1.9.5 Preventing Your Telephone Number Being Displayed on the Caller’s Telephone (Connected Line Identification Restriction [COLR]) When receiving an outside call, you can select whether the caller can see your telephone number or not. To show/prevent PT/SLT/PS/SIP Extn./S-PS Show...

  • Page 208: Preventing Your Number Being Displayed On The Called Party's Telephone (calling Line Identification Restriction [clir])

    1.9.6 Preventing Your Number Being Displayed on the Called Party’s Telephone (Calling Line Identification Restriction [CLIR]) 1.9.6 Preventing Your Number Being Displayed on the Called Party’s Telephone (Calling Line Identification Restriction [CLIR]) When making an outside call, you can select whether the called party can see your telephone number or not. To show/prevent PT/SLT/PS/SIP Extn./S-PS Show...

  • Page 209: Executive Busy Override Deny

    1.9.7 Preventing Other People from Joining Your Conversation (Executive Busy Override Deny) 1.9.7 Preventing Other People from Joining Your Conversation (Executive Busy Override Deny) PT/SLT/PS/SIP Extn./S-PS Prevent C.Tone Allow Off-hook. Enter Enter 1 to prevent On-hook. 733. or 0 to allow. •...

  • Page 210: Turning On The Background Music (bgm)

    1.9.8 Turning on the Background Music (BGM) 1.9.8 Turning on the Background Music (BGM) You can listen to the background music through your telephone speaker while on-hook. An external music source, such as a radio, can be connected. If your extension becomes busy (off-hook, making or receiving a call etc.), the music stops temporarily.

  • Page 211: Protecting Your Line Against Notification Tones (data Line Security)

    1.9.9 Protecting Your Line against Notification Tones (Data Line Security) 1.9.9 Protecting Your Line against Notification Tones (Data Line Security) You can protect the line against audible notification tones, such as a call waiting tone during a conversation. Set this feature if your extension has a data communication device, such as a PC or fax machine connected to ensure secure data transmission.

  • Page 212: Checking The Time Service Status

    1.9.10 Checking the Time Service Status 1.9.10 Checking the Time Service Status You can check the current status of the Time Service on the display. While on-hook (Time Service (Day/Night/ Lunch/Break)) Press TRANSFER or Time Service (Day/Night/Lunch/Break). • The Time Service (Day/Night/Lunch/Break) button light shows the current status as follows: Off: Day mode Green on: Lunch mode Flashing green: Break mode...

  • Page 213: Setting The Parallelled Telephone To Ring (parallelled Telephone)

    1.9.11 Setting the Parallelled Telephone to Ring (Parallelled Telephone) 1.9.11 Setting the Parallelled Telephone to Ring (Parallelled Telephone) In the case where a single line telephone is connected in parallel to your digital proprietary telephone, you can choose whether the parallelled single line telephone will ring to an incoming call or not.

  • Page 214: Wireless Xdp Parallel Mode

    1.9.12 Using Your PS or S-PS in Parallel with a Wired Telephone (Wireless XDP Parallel Mode) 1.9.12 Using Your PS or S-PS in Parallel with a Wired Telephone (Wireless XDP Parallel Mode) Your PS or S-PS can be used in parallel with a PT, SLT, or SIP phone. When in this mode, incoming calls to a wired telephone also ring the paired PS or S-PS.

  • Page 215: Using Your Phone In Parallel With A Wired Telephone (one-numbered Extension)

    1.9.13 Using Your phone in Parallel with a Wired Telephone (One-numbered extension) 1.9.13 Using Your phone in Parallel with a Wired Telephone (One-numbered extension) Two telephones connected to the PBX can be set to share 1 extension number, and both telephones can be set to ring (One-numbered Extension feature).

  • Page 216: Clearing Features Set At Your Extension (extension Feature Clear)

    1.9.14 Clearing Features Set at Your Extension (Extension Feature Clear) 1.9.14 Clearing Features Set at Your Extension (Extension Feature Clear) You can reset the settings of the following features on your extension to the default settings with one operation. This feature is also known as Station Programme Clear. •...

  • Page 217

    1.9.14 Clearing Features Set at Your Extension (Extension Feature Clear) PT/SLT/PS/SIP Extn. C.Tone On-hook. Off-hook. Enter 790. • For Users in Canada Only: After performing Extension Feature Clear, the setting of Call Waiting becomes "Enable (Tone)". In this case, dial tone 2 will be heard when you go off-hook. User Manual...

  • Page 218: Utilising The Call Centre

    1.10.1 Leaving an Incoming Call Distribution Group (Log-in/Log-out, Wrap-up) 1.10 Utilising the Call Centre 1.10.1 Leaving an Incoming Call Distribution Group (Log-in/ Log-out, Wrap-up) You can control your status in an incoming call distribution group. When in the Log-out mode, incoming calls to the group will not ring at your extension.

  • Page 219

    1.10.1 Leaving an Incoming Call Distribution Group (Log-in/Log-out, Wrap-up) PT/PS ICD Group: Incoming Call Distribution Group While on-hook ICD Group Specified extension no. (Log-in/Log-out) Enter ICD Group extension number Press Log-in/Log-out. KX-UT133/KX-UT136/KX-UT248/KX-UT670/S-PS While on-hook (Log-in/Log-out for all groups) (Log-in/Log-out of a specified group) Press Log-in/Log-out for all groups or Log-in/Log-out of a specified group.

  • Page 220

    1.10.1 Leaving an Incoming Call Distribution Group (Log-in/Log-out, Wrap-up) To set/cancel Not Ready mode or to leave Wrap-up mode (To enter Ready mode) PT/PS/KX-UT133/KX-UT136/KX-UT248/KX-UT670/S-PS While on-hook (Wrap-up) Press red or flashing red Wrap-up. • * The status will be as follows: Ready Not Ready Not Ready...

  • Page 221: Monitoring And Controlling The Call Status Of An Incoming Call Distribution Group (incoming Call Distribution Group Monitor)

    1.10.2 Monitoring and Controlling the Call Status of an Incoming Call Distribution Group (Incoming Call Distribution Group Monitor) 1.10.2 Monitoring and Controlling the Call Status of an Incoming Call Distribution Group (Incoming Call Distribution Group Monitor) – Monitoring the Status of Waiting Calls –...

  • Page 222

    1.10.2 Monitoring and Controlling the Call Status of an Incoming Call Distribution Group (Incoming Call Distribution Group Monitor) To monitor ICD Group: Incoming Call Distribution Group Display PT ICD Group extension no. C.Tone Off-hook. Enter Enter ICD Group On-hook. 739. extension number.

  • Page 223

    1.10.2 Monitoring and Controlling the Call Status of an Incoming Call Distribution Group (Incoming Call Distribution Group Monitor) To change the Log-in/Log-out mode Display PT (DSS) Press desired DSS. • The DSS button light shows the current status as follows: Off: The extension is not in the group.

  • Page 224: Forwarding A Waiting Call (manual Queue Redirection)

    1.10.3 Forwarding a Waiting Call (Manual Queue Redirection) 1.10.3 Forwarding a Waiting Call (Manual Queue Redirection) When your incoming call distribution group is busy and other outside calls arrive, the arriving calls are put in a waiting queue. Extensions can check the status of the queue with the Hurry-up button light, and forward the longest waiting call in the queue to a preset destination manually.

  • Page 225: Doorphone Call

    1.11.1 If a Doorphone/Door Opener is Connected 1.11 Using User-supplied Equipment 1.11.1 If a Doorphone/Door Opener is Connected You can talk to a person at the door through the doorphone. Preprogrammed extensions or an outside party can receive the calls from the doorphone. You can open the door. –...

  • Page 226

    1.11.1 If a Doorphone/Door Opener is Connected To call the doorphone PT/SLT/PS/SIP Extn./S-PS doorphone no. C.Tone Talk. Off-hook. Enter Enter doorphone number (2 digits). • If no one answers a doorphone call within a specified time period, the call is cancelled. Opening a Door (Door Open) Some extensions may be prohibited from using this feature.

  • Page 227: If An External Relay Is Connected

    1.11.2 If an External Relay is Connected 1.11.2 If an External Relay is Connected Preprogrammed extensions can switch on a relay (e.g., alarm) connected to the PBX. To switch on the relay PT/SLT/PS relay no. C.Tone Enter Enter relay number On-hook.

  • Page 228: If An External Sensor Is Connected

    1.11.3 If an External Sensor is Connected 1.11.3 If an External Sensor is Connected Preprogrammed extensions can receive an alert call from an external sensor (e.g., security alarm) connected to the PBX. To answer a sensor call PT/SLT/PS/SIP Extn./S-PS D.Tone Off-hook.

  • Page 229: If A Host Pbx Is Connected

    1.11.4 If a Host PBX is Connected 1.11.4 If a Host PBX is Connected – Accessing External Services (External Feature Access [EFA]) Accessing External Services (External Feature Access [EFA]) You can access special features (e.g., Call Waiting) offered by a host PBX or telephone company. This feature is only effective for an outside call.

  • Page 230: If A Voice Processing System Is Connected

    You or an outside party can access the Voice Processing System from a telephone. – Call Forwarding to Voice Mail (Voice Mail Integration) If your PBX has a Panasonic Voice Processing System connected (e.g., KX-TVM series) using digital integration, the following features are also available: –...

  • Page 231

    1.11.5 If a Voice Processing System is Connected To forward your calls to your mailbox PT/SLT/PS Both Calls Cancel All Calls Outside Calls Busy No Answer Intercom Calls Busy/No Answer Off-hook. Enter Enter 0 to 2 as you desire. Enter required number. For "Cancel", For "Cancel", go on-hook go on-hook directly.

  • Page 232

    1.11.5 If a Voice Processing System is Connected To transfer your own call to the called extension’s mailbox PT/PS extension no. R.B.Tone (Voice Mail Transfer) B.Tone (DSS) DND Tone Off-hook. Dial extension number Press Voice Mail or press DSS. Transfer. To listen to messages PT/SLT/PS MESSAGE...

  • Page 233

    1.11.5 If a Voice Processing System is Connected Before operating • Create a Live Call Screening (LCS) button (Personal Programming). • Select the mode, either Hands-free or Private (Personal Programming). • Set the extension PIN (Personal Identification Number). • Set the Live Call Screening feature. To set Live Call Screening PIN: Personal Identification Number PT/PS...

  • Page 234

    1.11.5 If a Voice Processing System is Connected Operation Flowchart The operations in the shaded areas can be done hands-free. PT/PS Hands-free Mode Private Mode (Alarm Tone) Monitoring (Hands-free) Monitoring (Handset) Monitoring MONITOR SP-PHONE (Live Call No operation Screening) Press SP-PHONE, MONITOR or Live Call Off-hook.

  • Page 235: Recording A Conversation

    1.11.5 If a Voice Processing System is Connected Recording a Conversation You can record a conversation into a mailbox while talking on the phone. You can select the mailbox each time you record a conversation. To record into your mailbox (Two-way Record) PT/PS During a conversation To stop recording,...

  • Page 236

    1.11.5 If a Voice Processing System is Connected • Note: When you record your Two-way telephone conversations, you should inform the other party that the conversation is being recorded. Customising Your Phone • 3.1.3 Customising the Buttons Create or edit a Two-way Record button, a Two-way Transfer button and a One-touch Two-way Transfer button.

  • Page 237: Administrative Features, Hospitality Features

    1.12.1 Using the Telephones in a Hotel-type Environment (Hospitality Features) 1.12 Administrative Features 1.12.1 Using the Telephones in a Hotel-type Environment (Hospitality Features) In a hotel-type environment, an extension assigned as a hotel operator can be used to view and set the check-in/check-out/cleaned-up (Ready or Not Ready) status of each guest room extension.

  • Page 238: Dial Number

    1.12.1 Using the Telephones in a Hotel-type Environment (Hospitality Features) To check in Display PT While on-hook EXIT ENTER extension no. (Check-in) (DSS) (Check-in) Press Check-in. Dial extension number and then press Press "YES". Press "EXIT" "ENTER", or press desired DSS. or Check-in.

  • Page 239

    1.12.1 Using the Telephones in a Hotel-type Environment (Hospitality Features) To check out a room with/without printing an invoice Display PT To check out with an invoice While on-hook PRINT NEXT ENTER extension no. Press "PRINT". Press "NEXT". (Check-out) (DSS) Press Check-out.

  • Page 240: Check Out

    1.12.1 Using the Telephones in a Hotel-type Environment (Hospitality Features) • After check-out, Remote Extension Dial Lock is activated, and outside calls from the room extension are restricted. (Refer to "2.1.1 Extension Control".) • After check-out, wake-up call and Call Log information for the room extension are cleared automatically.

  • Page 241

    1.12.1 Using the Telephones in a Hotel-type Environment (Hospitality Features) Setting a Timed Reminder to a Room Extension (Remote Wake-up Call) The hotel operator can remotely set or cancel a Timed Reminder to a room extension. This allows guests to request wake-up calls without having to program the extension themselves.

  • Page 242

    1.12.1 Using the Telephones in a Hotel-type Environment (Hospitality Features) To confirm Display PT extension no. (DSS) Off-hook. Enter Enter 2. Dial extension number or press desired DSS. The display shows Timed Reminder C.Tone information. On-hook. • Timed Reminder can also be set from the room extension. (For information about setting Timed Reminder, refer to "1.9.1 Setting the Alarm (Timed Reminder)".) The most recent setting will be valid no matter which extension made the setting.

  • Page 243

    1.12.1 Using the Telephones in a Hotel-type Environment (Hospitality Features) Customising Your Phone • 3.1.3 Customising the Buttons Create or edit a Cleaned-up button. User Manual...

  • Page 244: Printing Message

    1.12.2 Recording Information Using Preprogrammed Messages (Printing Message) 1.12.2 Recording Information Using Preprogrammed Messages (Printing Message) You can record a variety of information from your extension using up to 8 preprogrammed messages. Message information from all extensions is recorded with the PBX. For example, it is possible to use this feature as a time card by selecting preprogrammed "sign in"...

  • Page 245: Exchanging The Settings Between Extensions, Walking Extension

    1.13.1 Walking Extension 1.13 Exchanging the Settings between Extensions 1.13.1 Walking Extension You can exchange the settings set at another extension with your own settings. This allows you to use your own settings, including your extension number, on another person’s extension. Settings such as extension number and One-touch Dialling memory are available at the new extension.

  • Page 246: Enhanced Walking Extension

    1.13.2 Enhanced Walking Extension 1.13.2 Enhanced Walking Extension In addition to exchanging the settings between extensions (Walking Extension), you can change the status of your extension to "Service-in" or "Service-out" (Enhanced Walking Extension). Service-in: An extension is in use (normal status). Service-out: Extension Dial Lock (®...

  • Page 247

    1.13.2 Enhanced Walking Extension <Example (b)> When two users share one telephone User A Extn. No. 101 Extn. No. 101 Extn. No. 101 Service-out Service-in Service-out Service-out Extension Service-in Service-out Service-in Status User B Extn. No. 102 Extn. No. 102 Extn.

  • Page 248: Using A Telephone With A Display, Using The Call Log

    1.14.1 Using the Call Log 1.14 Using a Telephone with a Display 1.14.1 Using the Call Log This is available for display proprietary telephones, portable stations, KX-UT series SIP phones, and S-PSs. – Calling with the Incoming Call Log – Calling with the Outgoing Call Log •...

  • Page 249

    1.14.1 Using the Call Log To confirm the log information with the Navigator Key KX-NT300/KX-NT500/KX-DT300/KX-DT500/KX-T7600 While on-hook Press Up or Down until Press Left twice. desired party appears. To clear the log information Display PT While confirming the log information (Call Log) Press TRANSFER.

  • Page 250

    1.14.1 Using the Call Log • The Call Log button light shows the current status as follows: Off: No incoming call. Or you have already viewed the call log. Red on: You have missed calls to view. • If your call is answered by another extension, the caller’s information is recorded on the displays of both your extension and the answering extension.

  • Page 251

    1.14.1 Using the Call Log To call with the REDIAL button Display PT While on-hook REDIAL REDIAL Press Up or Down Off-hook. Press REDIAL. until desired name Press REDIAL to display the outgoing and/or number* appears. call log.* • This operation is available only for PTs with a display. •...

  • Page 252: Using The Directories

    1.14.2 Using the Directories 1.14.2 Using the Directories You can call using the directories (Personal Speed Dialling Directory, System Speed Dialling Directory and Extension Number Directory). Only personal directories can be stored, edited or deleted on your extension. If a call arrives while you are using a directory, the display will be replaced with the caller’s information. –...

  • Page 253: Storing Names And Numbers

    1.14.2 Using the Directories Storing Names and Numbers To store a Personal Speed Dialling Directory item Display PT While on-hook PROG. name phone no. PAUSE Press PROGRAM Enter phone number Press ENTER Enter name Press ENTER or PAUSE. (max. 32 digits). (max.

  • Page 254: Entering Characters

    1.14.2 Using the Directories Entering Characters You can enter the following characters. The tables show you the characters available for each button. Table 1 or Table 2 can be programmed. Note For NE models, the tables for Option mode differ depending on the system settings. For details, consult your dealer.

  • Page 255

    1.14.2 Using the Directories Table 1 (Standard mode for RU/UC model) User Manual...

  • Page 256

    1.14.2 Using the Directories Table 2 (Option mode) User Manual...

  • Page 257

    1.14.2 Using the Directories Table 2 (Option mode for NE model) User Manual...

  • Page 258

    1.14.2 Using the Directories Table 2 (Option mode for Greece) User Manual...

  • Page 259

    1.14.2 Using the Directories Table 2 (Option mode for RU/UC model) User Manual...

  • Page 260: Accessing System Features (system Feature Access)

    1.14.3 Accessing System Features (System Feature Access) 1.14.3 Accessing System Features (System Feature Access) You can access a feature with the "Feature Access" menu. To access "Feature Access" menu and select the feature KX-NT300/KX-NT500 (except KX-NT511)/KX-DT300/KX-DT500/KX-T7600 While on-hook Press Right Press Up or Down until the feature appears.

  • Page 261

    1.14.3 Accessing System Features (System Feature Access) Features Refer to Directed Group Call Pickup 1.3.3 Answering a Call Ringing at Another Telephone (Call Pickup) Data Line Security 1.9.9 Protecting Your Line against Notification Tones (Data Line Security) • *For KX-UT670 users: Tap "Feature access code"...

  • Page 262: Self Labelling (kx-nt366/kx-nt553/kx-nt556/kx-nt560/kx-ut248/kx-ut670 Only)

    1.14.4 Self Labelling (KX-NT366/KX-NT553/KX-NT556/KX-NT560/KX-UT248/KX-UT670 only) 1.14.4 Self Labelling (KX-NT366/KX-NT553/KX-NT556/KX-NT560/ KX-UT248/KX-UT670 only) The KX-NT366/KX-NT553/KX-NT556/KX-NT560 IP-PT and KX-UT248/KX-UT670 SIP phone have flexible buttons with an LCD screen next to the buttons. For KX-NT366: The KX-NT366 IP-PT has 12 flexible buttons, and the telephone’s display shows which feature, telephone number, or extension number is assigned to each button.

  • Page 263

    1.14.4 Self Labelling (KX-NT366/KX-NT553/KX-NT556/KX-NT560/KX-UT248/KX-UT670 only) (pages) of 8 flexible button assignments. A different feature, telephone number, or extension number can be assigned to each button in each set. This means that 32 flexible buttons are available. Page 4 Page 3 Headset Company-A Wrap-up...

  • Page 264

    1.14.4 Self Labelling (KX-NT366/KX-NT553/KX-NT556/KX-NT560/KX-UT248/KX-UT670 only) • For KX-NT366/KX-NT553/KX-NT556/KX-NT560 users: – When you answer an incoming call or when you seize an outside line, the display automatically changes to the page that contains the green lit button. – After customising each button, you can set the displayed text for the button. For details about customising buttons, refer to "3.1.3 Customising the Buttons".

  • Page 265: Cellular Phone Features

    1.15.1 Cellular Phone Features 1.15 Cellular Phone Features 1.15.1 Cellular Phone Features When you are not at your desk or not in the office and receive a forwarded outside call on your cellular phone, you can use the following features if enabled through system programming. –...

  • Page 266: Transferring To An Outside Phone Number

    1.15.1 Cellular Phone Features To transfer Cellular Phone During a conversation extension no. D.Tone private phone no. Dial extension number or Enter #. Talk. On-hook. enter 7 and the dial private phone number. The party is placed on hold. This step can be omitted. •...

  • Page 267

    1.15.1 Cellular Phone Features Adding Other Parties during a Conversation (Conference) To establish a conference call Cellular Phone During a conversation extension no. D.Tone C.Tone Enter #. Dial extension number. Talk to the Enter #. Enter 3. new party. Talk with multiple parties. Talking to Two Parties Alternately (Call Splitting) Cellular Phone During a conversation...

  • Page 268

    1.15.1 Cellular Phone Features Paging and then Transferring a Call Cellular Phone During a conversation paging group C.Tone D.Tone Announce. Enter #. Enter Dial paging group number (2 digits). The party is placed on hold. Wait for an answer. On-hook. Talk.

  • Page 269: Manager Operation

    Section 2 Manager Operation This section shows the manager how to control the other extensions or the PBX. User Manual...

  • Page 270: Control Features, Extension Control

    2.1.1 Extension Control 2.1 Control Features 2.1.1 Extension Control The manager extension can control the settings of other extensions. – Changing the Settings of Other Extensions Changing the Settings of Other Extensions To lock/unlock other extensions (Remote Extension Dial Lock) This feature is also known as Remote Station Lock Control.

  • Page 271: Time Service Mode Control

    2.1.2 Time Service Mode Control 2.1.2 Time Service Mode Control The manager extension or the preprogrammed extension can change the time mode (Day, Lunch, Break or Night). There are two methods (Automatic or Manual) of changing the time modes. Automatic: enables the time mode for each day of the week to change automatically. You may also change it manually.

  • Page 272

    2.1.2 Time Service Mode Control Customising Your Phone • 3.1.3 Customising the Buttons Create or edit a Time Service (Day/Night/Lunch/Break) button or a Time Service Switching Mode (Automatic/Manual) button. User Manual...

  • Page 273: Restriction Level Control (dial Tone Transfer), Restriction Level Control (dial Tone Transfer)

    2.1.3 Restriction Level Control (Dial Tone Transfer) 2.1.3 Restriction Level Control (Dial Tone Transfer) The manager extension can change the restriction level, permitting an extension to make a call. PT/PS During a conversation with an extension (Toll Restriction/ C.Tone Call Barring) On-hook.

  • Page 274: Turning On The External Background Music (bgm)

    2.1.4 Turning on the External Background Music (BGM) 2.1.4 Turning on the External Background Music (BGM) The manager extension can select and broadcast background music in the office through external speakers. To select and start/stop the background music PT/SLT/PS/SIP Extn./S-PS external BGM no.

  • Page 275: Recording Outgoing Messages (ogm), Recording Outgoing Messages (ogm)

    2.1.5 Recording Outgoing Messages (OGM) 2.1.5 Recording Outgoing Messages (OGM) The manager extension can record three kinds of greeting messages (OGM) as follows: DISA message: Used to greet and guide callers so that they access an extension user group or outside party without operator assistance. Incoming Call Distribution Group message: Used to greet and guide callers to an incoming call distribution group.

  • Page 276

    2.1.5 Recording Outgoing Messages (OGM) To record from an external BGM (MOH) port Off-hook. Enter Enter 3. Enter 1 as the external MOH port number. You hear The message OGM floating the message. is recorded. extension no. C.Tone Progress Tone & Enter OGM floating C.Tone extension number.

  • Page 277: Allowing Users To Seize An Unavailable Outside Line (trunk Busy Out)

    2.1.6 Allowing Users to Seize an Unavailable Outside Line (Trunk Busy Out) 2.1.6 Allowing Users to Seize an Unavailable Outside Line (Trunk Busy Out) When a problem is found on a certain outside line, the PBX automatically makes it unavailable for use temporarily.

  • Page 278: Releasing Network Direct Station Selection (ndss) Monitor

    2.1.7 Releasing Network Direct Station Selection (NDSS) Monitor 2.1.7 Releasing Network Direct Station Selection (NDSS) Monitor NDSS buttons can be customised on any extension connected to your PBX. An NDSS button allows an extension user to monitor another extension connected to another PBX in a private network.

  • Page 279: Configuring Unified Messaging Features

    2.2.1 System Manager Features 2.2 Configuring Unified Messaging Features 2.2.1 System Manager Features The System Manager can configure mailboxes, change class of service (COS) settings for subscribers, etc. – Logging in to the System Manager’s Mailbox – Setting Up Mailboxes –...

  • Page 280

    2.2.1 System Manager Features • For KX-UT series SIP phone and S-PS users: When using the MESSAGE button, please press the MESSAGE button before going off-hook. Manual log-in PT/SLT/PS/SIP Extn./S-PS System Manager’s mailbox no. (Voice Mail Transfer) Off-hook. Enter #6. Enter and System Manager’s mailbox number (default: 999).

  • Page 281: Setting Up Mailboxes

    2.2.1 System Manager Features Setting Up Mailboxes The System Manager’s primary function is to create mailboxes for new subscribers and to maintain system organisation by deleting unneeded passwords and mailboxes. • If the Unified Messaging system is being programmed via Web Maintenance Console, the System Manager cannot create or edit mailboxes.

  • Page 282

    2.2.1 System Manager Features Parameters Steps Subscriber’s Name to change the current setting. Record the subscriber’s name. to accept. Extension Number to change the current setting. Enter the subscriber’s extension number. to accept. First 4 Letters of the to change the current setting. Subscriber’s Last Name Enter the first 4 letters of subscriber’s last name.

  • Page 283

    2.2.1 System Manager Features Parameters Steps Auto Forwarding to change the current setting (enable or disable). • If set to "Disable": The following mailbox settings are skipped. – Forwarding Mailbox Number – Forwarding Delay Time – Forwarding Mode The Auto Forwarding parameter is the last parameter to be entered.

  • Page 284

    2.2.1 System Manager Features • The System Manager password cannot be reset here. The System Administrator can reset the System Manager password using Web Maintenance Console. • After the password is reset, if the System Administrator has set "Default Password for New Mailboxes"...

  • Page 285

    2.2.1 System Manager Features Parameters Steps Message Length to change the message length. to accept the current setting, then go to the next parameter. Enter the message length (1–60 min or 0: Unlimited). to accept. Total Message Time to change the total message time. Available per Mailbox to accept the current setting, then go to the next parameter.

  • Page 286

    2.2.1 System Manager Features Parameters Steps Intercom Paging Group to change the paging group. to accept the current setting, then go to the next parameter. Enter the group number (1–33). to accept. Maximum Number of Caller to change the current setting. IDs for Caller Name to accept the current setting, then go to the next parameter.

  • Page 287

    2.2.1 System Manager Features Parameters Steps Announce Message to change the current setting (enable or disable). Transferred Information to accept. Caller ID Announcement to change the current setting (enable or disable). to accept. Announce Option Menu to change the current setting (enable or disable). After Erasing Messages to accept.

  • Page 288

    2.2.1 System Manager Features To change the service group setting Log in to the System Manager’s mailbox. to change the Service Group setting. Enter the Service Group Number (1–64). Select the desired Time Service period entry. for Day Time service. for Night Time service.

  • Page 289: Broadcasting Messages

    2.2.1 System Manager Features Broadcasting Messages The System Manager can deliver a message to multiple subscribers with one operation. Messages can be sent to all subscribers (Broadcasting Message feature) or to specified subscribers only. When delivering a message to specified subscribers, the System Manager can receive verification when the recipients listen to the message.

  • Page 290

    2.2.1 System Manager Features Log in to the System Manager’s mailbox. Enter the mailbox number of the intended recipient. • Enter by name by pressing first. Use a Mailbox Group by specifying its number. to accept. to record a message. •...

  • Page 291

    2.2.1 System Manager Features To change the System Manager’s password Log in to the System Manager’s mailbox. to change the mailbox password. to accept the current setting. Enter the desired password, then to accept. User Manual...

  • Page 292: Message Manager Features

    2.2.2 Message Manager Features 2.2.2 Message Manager Features The Message Manager can maintain the general delivery mailbox, change notification settings, record/delete prompts, etc. – Logging in to the Message Manager’s Mailbox – Managing the General Delivery Mailbox – Setting Up Message Waiting Notification –...

  • Page 293

    2.2.2 Message Manager Features • For KX-UT series SIP phone and S-PS users: When using the MESSAGE button, please press the MESSAGE button before going off-hook. Manual log-in PT/SLT/PS/SIP Extn./S-PS Message Manager’s mailbox no. (Voice Mail Transfer) Off-hook. Enter #6. Enter and Message Manager’s UM group’s floating...

  • Page 294

    2.2.2 Message Manager Features Remote automatic log-in From Outside Telephone Call the Unified Messaging system from the preprogrammed Enter Message Manager’s Message Manager password outside telephone number Mailbox (assigned as a Caller ID number). Enter Message Manager password and #. CAUTION •...

  • Page 295

    2.2.2 Message Manager Features Log in to the Message Manager’s mailbox. to receive the message. Enter the desired number. to listen to new messages. to listen to old messages. to listen to deleted messages. The system plays each message, identifying the sender and indicating when the message was recorded.

  • Page 296

    2.2.2 Message Manager Features Setting Up Message Waiting Notification The Unified Messaging system can notify the Message Manager when unplayed messages are waiting in his or her mailbox by turning on the message waiting lamp and/or calling an external device (i.e., telephone). The Unified Messaging system can also send notification via e-mail if the System Administrator has enabled this feature.

  • Page 297

    2.2.2 Message Manager Features Log in to the Message Manager’s mailbox. to assign a telephone number. Enter the desired number. to change the first telephone number. to change the second telephone number. to change the third telephone number. to change. Dial the telephone number.

  • Page 298

    2.2.2 Message Manager Features – Telephone numbers 1 and 2 used for call forwarding destinations when Remote Call Forwarding is set to an outside line • If the Unified Messaging system is being programmed via Web Maintenance Console, the Message Manager cannot customise his or her mailbox. The system will announce, "Sorry, this function is not available".

  • Page 299: Recording Messages

    2.2.2 Message Manager Features To customise the message manager’s mailbox Log in to the Message Manager’s mailbox. to change the password. to accept. Enter the password, then to accept. Enter the desired number. to change or assign the operator’s extension. to accept.

  • Page 300

    2.2.2 Message Manager Features • Multilingual Selection Menu: With this menu, callers can select the language they prefer for voice guidance. For example, the Message Manager can record a menu that announces: "For English, press 7." "For French, press 8." •...

  • Page 301

    2.2.2 Message Manager Features To record system prompts Log in to the Message Manager’s mailbox. to record messages. Enter the system prompt number you want to change. To change specific prompts, go to step 5. To change all prompts one after another without reviewing the current recording, go to step 6. To change specific prompts: Enter the prompt number you want to change (refer to "...

  • Page 302: Remote Call Forwarding Set

    2.2.2 Message Manager Features Log in to the Message Manager’s mailbox. to modify system caller names. Enter the Caller ID List Number (1–200). • Guidance is "Caller Name Announcement number". • Enter to go to step 3. to change the name. •...

  • Page 303

    2.2.2 Message Manager Features To assign Remote Call Forwarding set Log in to the Message Manager’s mailbox. Select the desired forwarding setting. for FWD All. for FWD Busy. for FWD No Answer. for FWD Busy or No Answer. for FWD to Outside, then go to step 6. for FWD Cancel, then go to step 9.

  • Page 304

    2.2.2 Message Manager Features To set/cancel Log in to the Message Manager’s mailbox. Enter the desired number. to change the setting. to accept, then go on-hook to finish. to cancel (turn off), then go on-hook to finish. Enter the desired time, then Enter the desired number.* for AM.

  • Page 305

    2.2.2 Message Manager Features Recording an Emergency Greeting An emergency greeting can be recorded as "Company Greeting 1" directly from the top menu. The emergency greeting can be used in times such as when the company must be closed due to bad weather. To record Log in to the Message Manager’s mailbox.

  • Page 306

    2.2.2 Message Manager Features Prompt No. Modifiable Prompts Enter the first 3 or 4 letters of the person’s last name For 'Q', press 7 For 'Z', press 9 Sorry, there are no more matching names Sorry, this name cannot be found Incorrect entry To call the operator, press 0 Calling the operator...

  • Page 307

    2.2.2 Message Manager Features Prompt No. Modifiable Prompts 1006 To leave a message, press 1 To enter another extension, press Sorry, this line is busy If you would like to hold, press 1 To cancel holding, press 2 now. Otherwise, I’ll try your party again. User Manual...

  • Page 308

    2.2.2 Message Manager Features User Manual...

  • Page 309: Customising Your Phone & System

    Section 3 Customising Your Phone & System This section shows you how to customise your individual telephone or PBX according to your needs. Find the desired setting and program as necessary. User Manual...

  • Page 310: Customising Your Phone (personal Programming), Customising Your Phone (personal)

    3.1.1 Customising Your Phone (Personal Programming) 3.1 Customising Your Phone (Personal Programming) 3.1.1 Customising Your Phone (Personal Programming) You can customise your telephone features. For example, you can change the initial settings or button features according to your needs. – Assigning an Extension PIN to Your Extension (Extension PIN [Personal Identification Number]) •...

  • Page 311

    3.1.1 Customising Your Phone (Personal Programming) To cancel PIN: Personal Identification Number PT/SLT/PS/SIP Extn./S-PS stored extension PIN C.Tone Enter 0. Enter stored Off-hook. Enter 799. extension PIN. On-hook. CAUTION There is a risk that fraudulent telephone calls will be made if a third party discovers your password (extension PIN).

  • Page 312: Settings On The Programming Mode, Setting Features

    3.1.2 Settings on the Programming Mode 3.1.2 Settings on the Programming Mode You can programme features using the programming mode for a PT or PS. – Setting Features – Clearing Features • To exit at any time, lift the handset. •...

  • Page 313

    3.1.2 Settings on the Programming Mode Programming Item Selection & Parameter Input English 2nd Language Display Language Selection 3rd Language Which display language do you prefer? 4th Language 5th Language No—Manual (The display keeps showing all of the outside caller’s information unless you Display Switching Mode change it to the call duration Would you like the call...

  • Page 314

    3.1.2 Settings on the Programming Mode Programming Item Selection & Parameter Input Calling/Connected Line Caller ID assigned to your Identification Presentation extension (CLIP/COLP) Which number should be Caller ID assigned on the displayed on the called and outside line being used calling party’s telephone? No line An idle outside line...

  • Page 315

    3.1.2 Settings on the Programming Mode Programming Item Selection & Parameter Input No—The telephone will not Parallelled Telephone *1*3 ring. Should the single line Yes—The telephone will telephone in parallel ring? ring. Forced Answerback No—Disable Selection Do you prefer to answer a call without going off-hook Yes—Enable regardless of the AUTO ANS...

  • Page 316

    3.1.2 Settings on the Programming Mode Programming Item Selection & Parameter Input No—Off Absent Message message no. (1– Yes—Shows the selected Would you like to show a message. message on the caller’s telephone display? Yes—Shows your personal message. Personal Absent Message Creating your personal message (max.

  • Page 317

    3.1.2 Settings on the Programming Mode Programming Item Selection & Parameter Input No—Allow Paging Deny Would you like to prohibit paging announcements? Yes—Deny No—Off Key Pad Tone Set Do you prefer to hear the key pad tone? Yes—On Background Music (BGM) No—Off Do you want background music through your telephone...

  • Page 318

    3.1.2 Settings on the Programming Mode Programming Item Selection & Parameter Input extension PIN Display Lock (max. 10 digits) + To prevent other people from To unlock seeing your personal speed dialling directory, call log, extension PIN SVM log, and from playing (max.

  • Page 319

    3.1.2 Settings on the Programming Mode To store the names and numbers in personal speed dialling PROG. personal speed dialling no. PAUSE Enter personal speed Enter 10 and then press ENTER. Press PROGRAM dialling number (2 digits). Or press STORE. or PAUSE.

  • Page 320: Clearing Features

    3.1.2 Settings on the Programming Mode To edit the names and numbers of personal speed dialling PROG. personal speed dialling no. PAUSE Press PROGRAM Enter 10 and then press ENTER. Enter personal speed or PAUSE. Or press STORE. dialling number (2 digits). To erase a number or character CLEAR Press Left or Right...

  • Page 321

    3.1.2 Settings on the Programming Mode Features Default Setting LCS Mode Set (After Answering) Stop recording Automatic Call Waiting Manual Call Waiting—Intercom Calls Off (No call/No tone) Call Waiting Tone Type Selection Tone 1 Absent Message Personal Absent Message Cleared Call Forwarding (FWD)/Do Not Disturb (DND)—Intercom/Outside Calls FWD N/A Timer...

  • Page 322: Customising The Buttons

    3.1.3 Customising the Buttons 3.1.3 Customising the Buttons You can customise the flexible buttons and/or programmable feature (PF) buttons on PTs, Add-on Key Modules, and PSs. They can then be used to make or receive outside calls or as feature buttons. •...

  • Page 323

    3.1.3 Customising the Buttons Button Programming Input FWD/DND—Outside calls FWD/DND—Intercom calls Group FWD—Both calls + Incoming call distribution group extension no. Group FWD—Outside calls + Incoming call distribution group extension no. Group FWD—Intercom + Incoming call distribution group extension no. calls Account Conference...

  • Page 324

    3.1.3 Customising the Buttons Button Programming Input Calling Line Identification Restriction (CLIR) Connected Line Identification Restriction (COLR) ISDN-Hold Headset *4*7 Time Service Switching (+ Tenant no.) Mode (Automatic/Manual) Network Direct Station + Another PBX extension no. Selection (NDSS) Primary Directory Number (PDN) Secondary Directory + Extension no.

  • Page 325

    3.1.3 Customising the Buttons • *1 " ", "#", FLASH/RECALL, PAUSE, Secret (INTERCOM) and TRANSFER can also be stored. If you do not want to display the stored number when making a call, press the Secret (INTERCOM) button before and after the numbers you wish to conceal. If you store an outside party’s number, you should first store a line access number.

  • Page 326

    3.1.3 Customising the Buttons To specify the ringing tones for each CO, ICD Group, PDN, SDN, or INTERCOM button (DPT/ IP-PT only) To continue (CO) (CO) (ICD Group) (ICD Group) PROG. PROG. tone type no. (PDN) (PDN) R.Tone (SDN) (SDN) Press Enter tone type Press ENTER or...

  • Page 327: User Programming

    3.2.1 User Programming 3.2 System Programming Using Web Maintenance Console 3.2.1 User Programming You can edit your personal information as well as limited extension and mailbox settings using Web Maintenance Console. (You can view menus and setting items, but you can edit only a limited number of items.) In addition, you can download the UM IMAP Session Controller for Microsoft Outlook.

  • Page 328: Editing Settings In Web Maintenance Console

    3.2.1 User Programming • If you attempt to log in, but enter an incorrect password three times, you may not attempt to log in again for a 5 minute period. CAUTION • For security, change the password the first time that you programme the PBX. •...

  • Page 329: Changing Your Mailbox Password

    3.2.1 User Programming In the Contact tab, edit Extension PIN (max. 10 digits), Fax, Phone (Home), Phone (Mobile), and Email 1–3. Note Click Edit to edit the extension PIN. Entry for the extension PIN is hidden and displayed as dots "·". Click OK.

  • Page 330

    3.2.1 User Programming To record a prompt Select a Prompt No., and click Play/Record. When "Record from extension" is selected: Specify the extension number of the telephone used for recording, then click Connect. When the specified extension rings, go off-hook. Click Record, Stop, or Play to record or play a system prompt.

  • Page 331

    3.2.1 User Programming Mailbox Parameters Item Description Mailbox Password Specifies the password needed to access the mailbox. If a default password is programmed by an administrator, that password will be assigned automatically when creating all mailboxes. To change a password for a mailbox: Click Edit.

  • Page 332

    3.2.1 User Programming Item Description Call Transfer Status Determines how the Unified Messaging system handles a call when it reaches your extension. Click Edit. Select the setting from the following items. • None: Rings your extension. • Call blocking: Handles the call according to the Incomplete Call Handling for No Answer setting for your extension.

  • Page 333

    3.2.1 User Programming Item Description Incomplete Call Handling Specifies how the Unified Messaging system handles a call when the for Busy extension is busy. Click Edit. Select the setting from the following items. More than one option can be selected. •...

  • Page 334

    3.2.1 User Programming Item Description Selection Determines how the Unified Messaging system will handle a call in the selected scenario. Select the setting from the following items. • None: Rings your extension. • Call blocking: Handles the call according to the Incomplete Call Handling for No Answer setting for your extension.

  • Page 335

    3.2.1 User Programming Item Description Transfer to specified telephone number 2, 3, 4, 5 (Selection/Other) If "None" or "Call screening" is selected for Selection, and the call could not be transferred to the number specified in Transfer to specified telephone number - 1, the call will be transferred according to these settings for this scenario, in numerical order of priority.

  • Page 336

    3.2.1 User Programming Notification Parameters Item Description Message Waiting Lamp If set to "Enable", the Message Waiting Lamp of your telephone turns on when a new message is recorded. Telephone Specifies the Message Waiting Notification schedule for each device. Device—Device No. 1, 2, 3 The following parameters can be specified for devices 1, 2, and 3.

  • Page 337

    3.2.1 User Programming Item Description Use Mode Specifies if and how each device is used for message notification. You can also specify the use mode from your telephone: • Not use: The selected device is not used for message notification. •...

  • Page 338

    3.2.1 User Programming Item Description Title String Specifies the text string to be included as part of the title of the notification. Callback Number Specifies the callback number to be included in the notification (max. 32 digits). Send Wait Time [0-120 min] Specifies the delay between the message being left and the sending of the Message Waiting Notification.

  • Page 339

    3.2.1 User Programming Item Description Auto Forwarding Mailbox Specifies the mailbox to which the messages will be forwarded. Number Note A Mailbox Group number cannot be specified as a destination. Auto Forwarding Delay Specifies the length of time in hours and minutes that the system waits before Time forwarding unplayed messages.

  • Page 340

    3.2.1 User Programming Personal Custom Service Item Description Personal Custom Service Specifies the Personal Custom Service. Note • Make sure to add an outside line access number when you store an outside telephone number. • If you are using a PRI line, you may need to enter # at the end of outside telephone numbers.

  • Page 341

    3.2.1 User Programming Item Description No DTMF Input Operation Specifies the operation taken when no DTMF input (a caller does not dial anything) is received after the Personal Greeting: • Recording: The caller will be guided to leave a message. •...

  • Page 342

    3.2.1 User Programming Automatic Login item Description Auto Login Extension When this item is set to "Enable", you are able to access your mailbox directly without entering the mailbox number. You can automatically log in from your extensions, by calling from an outside telephone whose number is stored as a Caller ID number, or by dialling a telephone number assigned to a specified DID number or trunk.

  • Page 343

    3.2.1 User Programming Direct Service Item Description Direct Service UM Specifies which features can be directly accessed by dialling a Unified Extension Messaging extension number: • Record No Answer Greeting: You can record the greeting played when there is no answer. •...

  • Page 344

    3.2.1 User Programming Message Client Item Description Message Client Display Specifies the language of information generated by the UM system for the Language mail (IMAP) client. Changing Forward/Do Not Disturb Setting You can change your extension’s Forward/Do Not Disturb settings for outside and intercom calls in the Telephony Feature tab of the Edit User screen.

  • Page 345

    3.2.1 User Programming Click OK. Customising the Flexible Buttons You can customise the flexible buttons on PTs, Add-on Key Modules, PSs, KX-UT133/KX-UT136/KX-UT248/ KX-UT670 SIP phones, and S-PSs. They can then be used to make or receive outside calls or as feature buttons.

  • Page 346

    3.2.1 User Programming Button Steps Select ICD Group from Type. Then enter the incoming call distribution group extension number in Incoming Call Distribution Extension Number. Group (ICD Group) To specify the ring tone, select the ring tone type from Optional Parameter (Ringing Tone Type Number).

  • Page 347

    3.2.1 User Programming Button Steps Select Log-in/Log-out from Type. Log-in/Log-out of a Then select Incoming Group from Parameter Selection. specified group And, enter the Incoming call distribution group extension number in Extension Number. Log-in/Log-out for all Select Log-in/Log-out from Type. groups Then select All from Parameter Selection.

  • Page 348

    3.2.1 User Programming Button Steps Select NDSS from Type. Then enter the another PBX extension number in Dial (max. 16 digits consisting of 0–9). Network Direct Station Selection (NDSS) Note The button may not be available depending on the networking method in use or the settings of the PBX.

  • Page 349: Automatic Two-way Recording For Manager

    3.2.1 User Programming Button Steps Select DN from Type. The UM group’s default floating extension number depends on system programming. For more information, consult your System Administrator or System Manager. • For KX-NT366/KX-NT553/KX-NT556/KX-NT560 users: You can set the text displayed for each flexible button for the phone’s Self Labelling feature in Label Name on the Flexible Button screen.

  • Page 350

    3.2.1 User Programming • This screen is accessible only by users designated as Automatic Two-way Recording supervisors. • Forwarded calls and calls retrieved from being on hold will also be automatically recorded. However, conference calls will not be recorded. • Recording will automatically stop when the mailbox reaches its capacity.

  • Page 351

    3.2.1 User Programming • Call Type: Specify whether the recorded conversations were incoming calls or outgoing calls, or specify both. – If Internal/External is set to "Internal" or "Both", Call Type will be set to "Both". – If Internal/External is set to "External", Call Type can be set to "Incoming", "Outgoing", or "Both".

  • Page 352

    3.2.1 User Programming User Manual...

  • Page 353: Customising Extensions And The System–for Managers

    Section 4 Customising Extensions and the System–for Managers This section shows managers how to customise the PBX’s extension and system settings according to their needs. Find the desired setting and program as necessary. User Manual...

  • Page 354: Manager Programming, Programming Information

    Available Extension The extension assigned as a manager Required Telephone A Panasonic Proprietary Telephone with display (2 lines or more) (e.g., KX-NT343, KX-NT546, KX-DT346, KX-DT546, KX-T7636) Manager Password To enter programming mode, the manager password (max. 10 digits) is required. (Default: 1234) CAUTION •...

  • Page 355

    4.1.2 Manager Programming 4.1.2 Manager Programming Changing Call Charges and Extension Control To enter the programming mode To exit To programme PROG. PROG. To continue manager password programming input PAUSE PAUSE Follow Press Press PROGRAM Enter Enter manager Press PROGRAM or PAUSE.

  • Page 356

    4.1.2 Manager Programming Item Programming Input Clearing the PIN and PIN lock for + Verification code + verification codes. + Verification code + PIN (max. 10 Setting the verification code PIN. digits) + CAUTION There is a risk that fraudulent telephone calls will be made if a third party discovers your password (verification code PIN).

  • Page 357: Supervisory Monitor (acd) Control

    4.1.3 Supervisory Monitor (ACD) Control 4.1.3 Supervisory Monitor (ACD) Control – Monitor Control & Execute – ACD Report Analysis • Note: The Supervisory Monitor (ACD) Control feature cannot be used at the same time as Hospitality features. (Refer to "1.12.1 Using the Telephones in a Hotel-type Environment (Hospitality Features)".) For details, consult your system administrator.

  • Page 358

    4.1.3 Supervisory Monitor (ACD) Control ICDG-A ICDG-B ACD supervisor Start Monitor Start ACD logging * [Group Monitor Example] Standard Mode Start Monitor Start ACD logging * Real-time ICDG information Real-time ICDG information View ACD report Desired Filter set ACD report Print Export (CSV only) Graph...

  • Page 359: Acd Report Analysis

    4.1.3 Supervisory Monitor (ACD) Control On the Options, you can change the following settings for the monitor screen: Item Description Value Member Status View Mode Select the display mode for Standard, Simple members’ status. Highlighted Number of Current Specify the number of waiting 1–30 Display Waiting Calls (1-30)

  • Page 360

    4.1.3 Supervisory Monitor (ACD) Control For Group On the Group tab under Filter Settings, select one of the following items in the View Mode drop-down list: Group, Hour, Day, Date, Month, Trunk, Caller ID/CLIP Note If you select Hour, specify the time range (0:00–23:59) in Range. On the Group—Filter Settings—Select Group screen, set the groups to analyse as follows: Click Select.

  • Page 361

    4.1.3 Supervisory Monitor (ACD) Control Group Incoming Calls Total The number of incoming calls received by the target ICD group. Answered The number of incoming calls answered by the target ICD group. Lost The number of incoming calls to the target ICD group cancelled by the caller.

  • Page 362

    4.1.3 Supervisory Monitor (ACD) Control On the Agent—Filter Settings—Select Agent screen, set the groups to analyse as follows: Click Select. Click the agent name you want to analyse from the displayed agent names on Available Agent for ACD Report window. Click ==>...

  • Page 363

    4.1.3 Supervisory Monitor (ACD) Control Select the target for an ACD report from the following, and then configure the filter settings on the Call—Call Filter Mode screen. • Caller ID/CLIP Filter: You can filter by Caller ID or CLIP. Click Caller ID/CLIP Filter. Enter the caller ID or CLIP as the target to analyse (maximum 10).

  • Page 364

    4.1.3 Supervisory Monitor (ACD) Control The results report can be output in one of the following 2 ways: • Export: Click Export, and save the report file. • Print: Click Print to print the report. Click Close. User Manual...

  • Page 365: Appendix

    Section 5 Appendix This section provides the List of Operations by Telephone Type, the Troubleshooting, the Feature Number Table and Tone List. Check the Troubleshooting section before consulting your dealer. User Manual...

  • Page 366: List Of Operations By Telephone Type

    5.1.1 List of Operations by Telephone Type 5.1 List of Operations by Telephone Type 5.1.1 List of Operations by Telephone Type The features that each type of telephone supports are marked with a ü. Features without a ü for a certain telephone type are not supported for that telephone type.

  • Page 367

    5.1.1 List of Operations by Telephone Type Telephone Type SIP phone Features Non- S-PS KX-UT KX-UT series series Sending a Call Waiting Notification (Call ü ü ü Waiting) Leaving a Message Waiting Indication/ ü ü ü ü ü ü Calling Back the Caller Who Left an Indication (Message Waiting) Joining an Existing Call (Executive Busy ü...

  • Page 368

    5.1.1 List of Operations by Telephone Type Telephone Type SIP phone Features Non- S-PS KX-UT KX-UT series series 1.4.1 Transferring a Call (Call Transfer) Transferring to an Extension in the PBX ü ü ü ü ü ü Transferring to an Outside Party Using the ü...

  • Page 369

    5.1.1 List of Operations by Telephone Type Telephone Type SIP phone Features Non- S-PS KX-UT KX-UT series series Remote FWD Settings Using Group FWD ü Button FWD/DND Settings Using Fixed FWD/DND ü ü Button Forwarding Your Calls Using ISDN Service ü...

  • Page 370

    5.1.1 List of Operations by Telephone Type Telephone Type SIP phone Features Non- S-PS KX-UT KX-UT series series 1.7.3 Making a Conference Group Call Conference Mode ü ü ü ü ü ü Broadcast Mode ü ü ü ü ü ü Join After Time Out ü...

  • Page 371

    5.1.1 List of Operations by Telephone Type Telephone Type SIP phone Features Non- S-PS KX-UT KX-UT series series 1.9.14 Clearing Features Set at Your Extension ü ü ü ü ü ü (Extension Feature Clear) 1.10.1 Leaving an Incoming Call Distribution Group ü...

  • Page 372: Table Of Contents

    5.1.1 List of Operations by Telephone Type Telephone Type SIP phone Features Non- S-PS KX-UT KX-UT series series Cleaned-up ü 1.12.2 Recording Information Using ü ü Preprogrammed Messages (Printing Message) 1.13.1 Walking Extension ü ü 1.13.2 Enhanced Walking Extension ü ü...

  • Page 373

    5.1.1 List of Operations by Telephone Type • IP-PTs (except models with a single line display) • DPTs (except models with a single line display) Not available for the KX-UT670. " Live Call Screening (LCS)" and " Recording Your Conversation" are only available for PTs and PSs. "...

  • Page 374: Troubleshooting

    5.2.1 Troubleshooting 5.2 Troubleshooting 5.2.1 Troubleshooting Troubleshooting Problem Remedy The telephone does not work properly. • Confirm with your manager that your settings are correct. • If the problem persists, consult your dealer. The telephone does not respond when buttons •...

  • Page 375

    5.2.1 Troubleshooting Problem Remedy A reorder tone is audible or "Restricted" is • The telephone is locked. displayed. Unlock your telephone. 1.6.3 Preventing Other People from Using Your Telephone (Extension Dial Lock), 2.1.1 Extension Control) • Toll restriction is activated. Consult your manager or dealer.

  • Page 376

    5.2.1 Troubleshooting Problem Remedy I do not want to show my telephone number to the • 1.9.5 Preventing Your Telephone calling or called party’s telephone. Number Being Displayed on the Caller’s Telephone (Connected Line Identification Restriction [COLR]), 1.9.6 Preventing Your Number Being Displayed on the Called Party’s Telephone (Calling Line Identification Restriction [CLIR]))

  • Page 377

    5.2.1 Troubleshooting Problem Remedy The MESSAGE button light has lit up. • Another extension left you a message waiting indication or someone left a message in your mailbox while you were on the phone or away from your desk. An SDN button on my extension does not work. •...

  • Page 378: Feature Number Table

    5.3.1 Feature Number Table 5.3 Feature Number Table 5.3.1 Feature Number Table Numbers listed below are the default settings. There are flexible feature numbers and fixed feature numbers. If you change the flexible feature numbers, fill in your assigned numbers (new) in the list for future reference. Default Feature (While dial tone is heard) Additional digits/buttons...

  • Page 379

    5.3.1 Feature Number Table Default Feature (While dial tone is heard) Additional digits/buttons (New) 1.2.4 When the Dialled Line is Busy or There is No Answer To cancel callback ringing (Automatic Callback Busy Cancel)/To cancel (    ) (CCBS Cancel) Leaving a Message Waiting (    ) Indication/Calling Back the Caller Who Left an Indication (Message Waiting)

  • Page 380

    5.3.1 Feature Number Table Default Feature (While dial tone is heard) Additional digits/buttons (New) – group no. (2 digits) Group (    ) – extension no. Directed (    ) Denying Other People the (    ) Possibility of Picking Up Your Calls (Call Pickup Deny) –...

  • Page 381

    5.3.1 Feature Number Table Default Feature (While dial tone is heard) Additional digits/buttons (New) Answering Call Waiting from the (    ) Telephone Company 1.4.5 Multiple Party Conversation phone no. + TRANSFER button + 3 Adding a Third Party during a Conversation Using the ISDN Service (    ) (Three-party Conference [3PTY]—by ISDN)

  • Page 382

    5.3.1 Feature Number Table Default Feature (While dial tone is heard) Additional digits/buttons (New) 1.6.2 Showing a Message on the Caller’s Telephone Display (Absent (    ) Message) – 1–9 (+ parameter) + # To set – To cancel 1.6.3 Preventing Other People from Using Your Telephone (Extension Dial (    ) Lock)

  • Page 383

    5.3.1 Feature Number Table Default Feature (While dial tone is heard) Additional digits/buttons (New) – 3 (Busy) + floating extension no. for the Intercom Calls (    ) SVM feature + #/ 4 (No Answer) + floating extension no. for the SVM feature + #/ 5 (Busy/No Answer) + floating extension no.

  • Page 384

    5.3.1 Feature Number Table Default Feature (While dial tone is heard) Additional digits/buttons (New) 1.9.3 Receiving Call Waiting (Call Waiting/Off-hook Call Announcement [OHCA]/Whisper OHCA) – 0 (No call)/1 (Tone)/2 (OHCA)/3 For intercom calls (Whisper OHCA) (No call/Tone/OHCA/Whisper (    ) OHCA) – 0 (No tone)/1 (Tone) For outside calls (No tone/Tone)

  • Page 385

    5.3.1 Feature Number Table Default Feature (While dial tone is heard) Additional digits/buttons (New) 1.9.11 Setting the Parallelled Telephone to Ring (Parallelled (    ) Telephone) – Ring – No Ring 1.9.12 Using Your PS or S-PS in Parallel with a Wired Telephone (    ) (Wireless XDP Parallel Mode) –...

  • Page 386

    5.3.1 Feature Number Table Default Feature (While dial tone is heard) Additional digits/buttons (New) service code Accessing External Services (    ) (External Feature Access [EFA]) 1.11.5 If a Voice Processing System is Connected Call Forwarding to Voice Mail (Voice Mail Integration) –...

  • Page 387

    5.3.1 Feature Number Table Default Feature (While dial tone is heard) Additional digits/buttons (New) 2.1.2 Time Service Mode Control (    ) – 0/1/2/3 Day/Night/Lunch/Break 2.1.4 Turning on the External Background Music (BGM) (    ) – external pager no. + BGM no. (1 digit) To start + BGM no.

  • Page 388

    5.3.1 Feature Number Table Feature Default (While busy, DND or call tone is heard/after dialling) 1.2.4 When the Dialled Line is Busy or There is No Answer Sending a Call Waiting Notification (Call Waiting) To an Extension Refusing the Call (DND Override) Joining an Existing Call (Executive Busy Override) Leaving a Message Waiting Indication/Calling Back the Caller Who Left an Indication (Message Waiting)

  • Page 389: What Is This Tone

    5.4.1 What is This Tone? 5.4 What is This Tone? 5.4.1 What is This Tone? While on-hook Ring Tones The following tones are programmable allowing recognition of call type (Outside, Intercom or Doorphone). Tone 1 Tone 2 Tone 3 Tone 4 When going off-hook Dial Tones Tone 1...

  • Page 390

    5.4.1 What is This Tone? Tone 2 • When there are messages that have previously been listened to and no new messages recorded by the SVM feature. • When any of the following features are set: • Absent Message • Background Music •...

  • Page 391

    5.4.1 What is This Tone? When you make calls Busy Tone Reorder Tone The outside line you tried to seize is not assigned or denied. Ringback Tones Tone 1 Tone 2 (Not available for KX-UT series SIP phones and S-PSs) Do Not Disturb (DND) Tone (Not available for KX-UT series SIP phones and S-PSs)

  • Page 392

    5.4.1 What is This Tone? When setting the features or programming Confirmation Tones Tone 1 • The feature setting was set successfully. • A call is received in Voice-calling mode. Tone 2 • Before receiving a page through an external speaker •...

  • Page 393: Revision History, Changed Contents

    5.5.1 PFMPR Software File Version 004.1xxxx 5.5 Revision History 5.5.1 PFMPR Software File Version 004.1xxxx New Contents • 1.3.3 Answering a Call Ringing at Another Telephone (Call Pickup) Answering a Call from Another Telephone (Call Pickup Group Monitor) Changed Contents •...

  • Page 394: Pfmpr Software File Version 004.2xxxx

    5.5.2 PFMPR Software File Version 004.2xxxx Editing Settings in Web Maintenance Console Automatic Two-way Recording for Manager • 4.1.3 Supervisory Monitor (ACD) Control ACD Report Analysis • 5.1.1 List of Operations by Telephone Type • 5.3.1 Feature Number Table 5.5.2 PFMPR Software File Version 004.2xxxx Changed Contents •...

  • Page 395

    Notes User Manual...

  • Page 396

    Web Site: http://www.panasonic.net/ Copyright: This material is copyrighted by Panasonic System Networks Co., Ltd. , and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic System Networks Co., Ltd.

Comments to this Manuals

Symbols: 0
Latest comments: