Panasonic kx-ns500 Pc Programming Manual page 179

Item
Wait Time
Trunk
Caller ID/CLIP
*1 Unanswered is displayed when the agent did not answer the call if the ICD group distribution method is set to Uniform Call
Distribution or Priority Hunting.
*2 Displayed only when the ICD group distribution method is set to Uniform Call Distribution or Priority Hunting.
*3 The unanswered wait time is displayed when the call was Unanswered and the ICD group distribution method is set to Uniform
Call Distribution or Priority Hunting.
Note
The displays described in *1–*3 can be changed through system programming. For details, see
"11.5.3 PBX Configuration—[3-5-3] Group—Incoming Call Distribution Group—Miscellaneous—
Options—Call Log for Built-in ACD Report—ICD Group Unanswered Call Log".
3.
Reports can be outputted in the following 2 ways.
•
Export: Click the Export button to output the report to a local PC as a file.
•
Print: Click the Print button to print the report.
4.
Click the Close button to close the ACD Report - Call Report screen.
PC Programming Manual References
11.5.3 PBX Configuration—[3-5-3] Group—Incoming Call Distribution Group—Miscellaneous—
Options—Call Log for Built-in ACD Report—ICD Group Unanswered Call Log
Feature Guide References
2.2.2.10 Supervisory Feature (ACD)
Call—Filter Settings—Select Group
Follow the procedure below to select the target group for creating a report.
1.
Click the Select button.
2.
Click the ICD group name you want to analyse from the ICD group names displayed on the Available
Group for ACD Report window. (Maximum 64 groups displayed)
3.
Click ==> to move the ICD group you selected in step 2 to the Selected Group for ACD Report window.
(Maximum 64 groups)
To delete an ICD group from the Selected Group for ACD Report window, click the ICD group name,
and then click <==.
4.
Click OK.
Feature Guide References
2.2.2.10 Supervisory Feature (ACD)
Call—Filter Settings—Select Period
Specifies the target period for the report.
The waiting time. (HH:MM:SS)
The incoming trunk group number.
The caller's number.
8.4.2 Users—ICDG Management—ACD Report
Description
*3
PC Programming Manual 179