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Feature Guide
Hybrid IP-PBX
KX-NS500
Model No.
Thank you for purchasing this Panasonic product.
Please read this manual carefully before using this product and save this manual for future use.
In particular, be sure to read "1.1.1 For Your Safety (Page 16)" before using this product.
KX-NS500: PFMPR Software File Version 004.20000 or later.
Manuals and supporting information are provided on the Panasonic Web site at:
http://panasonic.net/pcc/support/pbx/

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   Related Manuals for Panasonic KX-NS500

   Summary of Contents for Panasonic KX-NS500

  • Page 1

    Please read this manual carefully before using this product and save this manual for future use. In particular, be sure to read "1.1.1 For Your Safety (Page 16)" before using this product. KX-NS500: PFMPR Software File Version 004.20000 or later. Manuals and supporting information are provided on the Panasonic Web site at: http://panasonic.net/pcc/support/pbx/...

  • Page 2

    About this Feature Guide This Feature Guide is designed to serve as an overall feature reference for the Panasonic IP-PBX. It explains what this PBX can do, and how to obtain the most out of its many features and facilities.

  • Page 3

    • Some optional hardware, software, and features are not available in some countries/areas, or for some PBX models. Please consult your certified Panasonic dealer for more information. • Throughout this manual, PT displays and other displays are shown in English. Other languages may be available, depending on the country or area.

  • Page 4: List Of Abbreviations

    List of Abbreviations List of Abbreviations COLR Connected Line Identification Restriction CONP Automated Attendant Connected Name Identification Presentation CONR Automatic Call Distribution Connected Name Identification Restriction Automatic Number Identification Class of Service Advice of Charge Calling Party Control Analogue Proprietary Telephone Cell Station Automatic Route Selection Call Transfer—by ISDN...

  • Page 5

    IP-PT IP Proprietary Telephone Point-to-Point IRNA Intercept Routing—No Answer Primary Rate Interface ISDN Integrated Services Digital Network Portable Station P-SIP Panasonic SIP Phones (KX-HDV series/ L-CO KX-TGP600) Loop-CO Proprietary Telephone Live Call Screening Light Emitting Diode S-CO Single-CO MCID Secondary Directory Number...

  • Page 6

    List of Abbreviations TAFAS Trunk Answer from Any Station Terminal Endpoint Identifier Trunk Group TRS/Barring Toll Restriction/Call Barring Uniform Call Distribution Unified Messaging Uninterruptible Power Supply Voice Mail VoIP Voice over Internet Protocol Virtual Private Network Voice Processing System EXtra Device Port Feature Guide...

  • Page 7: Table Of Contents

    Table of Contents Table of Contents 1 For Your Safety ..................15 For Your Safety .......................16 1.1.1 For Your Safety ......................16 2 Call Handling Features ................19 Incoming Call Features ....................20 2.1.1 Incoming Trunk Call Features ..................20 2.1.1.1 Incoming Trunk Call Features—SUMMARY ...............20 2.1.1.2 Direct In Line (DIL) ......................23 2.1.1.3...

  • Page 8: Table Of Contents

    Table of Contents 2.5.4.4 Dial Type Selection ....................108 2.5.4.5 Reverse Circuit ......................109 2.5.4.6 Trunk Busy Out ......................110 2.5.4.7 Pause Insertion ......................111 2.5.4.8 Host PBX Access Code (Access Code to the Telephone Company from a Host PBX) ..........................112 2.5.4.9 Special Carrier Access Code ..................114 2.5.5 Seizing a Line Features ....................115 2.5.5.1...

  • Page 9: Table Of Contents

    Table of Contents 2.12.2 SIP Refer Transfer .......................190 2.13 Holding Features ......................191 2.13.1 Call Hold ........................191 2.13.2 Call Park ........................194 2.13.3 Call Splitting .........................196 2.13.4 Music on Hold .......................197 2.14 Conference Features ....................199 2.14.1 Conference Features—SUMMARY ................199 2.14.2 Conference ........................200 2.14.3 Privacy Release ......................202 2.15...

  • Page 10: Table Of Contents

    Table of Contents 2.25.2 Confirmation Tone ......................293 2.26 Computer Telephony Integration (CTI) Features ............295 2.26.1 Computer Telephony Integration (CTI) .................295 2.26.2 CA (Communication Assistant) ..................297 2.26.3 Integration with Communication Bridge ................298 2.27 Cellular Phone Features ....................299 2.27.1 Cellular Phone Features—SUMMARY .................299 2.28 Voice Mail Features .......................301 2.28.1...

  • Page 11: Table Of Contents

    Table of Contents 3.2.1.26 Logical Extension (All Calls Transfer to Mailbox) ............344 3.2.1.27 Message Reception Mode ..................344 3.2.1.28 Message Waiting Notification—E-mail Device ............345 3.2.1.29 Message Waiting Notification—Lamp ................346 3.2.1.30 Message Waiting Notification—Telephone Device ............346 3.2.1.31 Multilingual Service ....................347 3.2.1.32 No DTMF Input Operation ..................348 3.2.1.33 On Hold Announcement Menu ..................348 3.2.1.34...

  • Page 12: Table Of Contents

    Table of Contents 3.3.1 Integration with Microsoft Outlook ................373 3.3.2 IMAP Integration ......................374 4 Network Features .................375 Public Network Features ....................376 4.1.1 SIP (Session Initiation Protocol) Trunk .................376 4.1.1.1 SIP Server Failover ....................378 4.1.1.2 Direct SIP Connection ....................379 4.1.2 Integrated Services Digital Network (ISDN) Service Features ........381 4.1.2.1 Integrated Services Digital Network (ISDN)—SUMMARY ........381 4.1.2.2...

  • Page 13: Table Of Contents

    KX-UT Series SIP Phones ..................488 5.2.2.2 SIP Portable Station (S-PS) and SIP Cell Station (SIP-CS) ........490 5.2.2.3 Simple Remote Connection ..................493 5.2.2.4 Panasonic SIP Phones (P-SIP) .................496 5.2.3 Peer-to-Peer (P2P) Connection ...................497 5.2.4 Portable Station (PS) Features ..................501 5.2.4.1 Portable Station (PS) Connection ................501 5.2.4.2...

  • Page 14

    Table of Contents Feature Guide...

  • Page 15: For Your Safety

    Section 1 For Your Safety Feature Guide...

  • Page 16

    1.1.1 For Your Safety 1.1 For Your Safety 1.1.1 For Your Safety Description To prevent personal injury and/or damage to property, be sure to observe the following safety precautions. The following symbols classify and describe the level of hazard and injury caused when this unit is operated or handled improperly.

  • Page 17

    1.1.1 For Your Safety CAUTION • The software contained in the TRS/Barring and ARS features to allow user access to the network must be upgraded to recognise newly established network area codes and exchange codes as they are placed into service.

  • Page 18

    1.1.1 For Your Safety Feature Guide...

  • Page 19: Call Handling Features

    Section 2 Call Handling Features Feature Guide...

  • Page 20: Incoming Call Features

    2.1.1 Incoming Trunk Call Features 2.1 Incoming Call Features 2.1.1 Incoming Trunk Call Features 2.1.1.1 Incoming Trunk Call Features—SUMMARY Description Incoming calls via a trunk (public line) are distributed to their destinations according to one of several distribution methods. Available Networking Type for Each Card Type Each trunk port of an optional trunk card or the mother board can be assigned a networking type: Public, Private, or VPN (Virtual Private Network).

  • Page 21

    2.1.1 Incoming Trunk Call Features Method Description & Reference Multiple Subscriber Directs a call with an MSN from an ISDN line to a preprogrammed Number (MSN) Ringing destination. Service ® 2.1.1.4 Multiple Subscriber Number (MSN) Ringing Service Destination Change with the Caller’s Identification Number The Calling Line Identification (CLI) Distribution feature works in conjunction with the DIL/DID/DDI/MSN features.

  • Page 22

    2.1.1 Incoming Trunk Call Features Destination Availability Idle Line Access no. + Phone no. Trunk Group Access no. + Trunk Group no. + Phone no. Other PBX Extension (TIE with no PBX Code) ü Other PBX Extension (TIE with PBX Code) Intercept Routing After setting distribution, it may also be necessary to set the following features.

  • Page 23: Direct In Line (dil)

    2.1.1 Incoming Trunk Call Features 2.1.1.2 Direct In Line (DIL) Description Provides automatic direction of an incoming trunk call to a preprogrammed destination. Each trunk has a destination for each time mode (day/lunch/break/night). [Method Flowchart] A trunk call is received. Does the call have its CLI* information and is CLI mode enabled for the trunk and the time mode?

  • Page 24

    2.1.1 Incoming Trunk Call Features Note The following settings can also be specified in the DIL table: • Tenant number: determines the time mode (day/lunch/break/night) for the corresponding trunk. • UM service group number: determines the service group to use when a call is handled by the Unified Messaging system.

  • Page 25: Direct Inward Dialling (did)/direct Dialling In (ddi)

    2.1.1 Incoming Trunk Call Features 2.1.1.3 Direct Inward Dialling (DID)/Direct Dialling In (DDI) Description Provides automatic direction of an incoming call with a DID/DDI number to a preprogrammed destination. Each DID/DDI number has a destination for each time mode (day/lunch/break/night). Incoming calls with DID/DDI numbers that match extension numbers at this PBX will be sent to the corresponding extension.

  • Page 26

    2.1.1 Incoming Trunk Call Features Destination Location Name Lunch Lunch 0001 123-4567 John Enable Disable White 0002 123-2468 Enable Disable Smith 0003 123-456 Enable Disable company ® 18.3 PBX Configuration—[10-3] CO & Incoming Call—DDI / DID Table— DDI / DID Number ®...

  • Page 27

    2.1.1 Incoming Trunk Call Features Even if the Inter-digit time does not expire, the PBX stops receiving the DID/DDI number when the received number is found in the DID/DDI table. The PBX then routes the call to the corresponding destination. If the received number matches several entries in the table, the call is directed to the destination of the first matching entry.

  • Page 28: Multiple Subscriber Number (msn) Ringing Service

    2.1.1 Incoming Trunk Call Features 2.1.1.4 Multiple Subscriber Number (MSN) Ringing Service Description Provides automatic direction of an incoming ISDN-BRI (Basic Rate Interface) line call with an MSN to a preprogrammed destination. One ISDN-BRI port can support a maximum of 10 MSNs. Each MSN has a destination for each time mode (day/lunch/break/night).

  • Page 29

    2.1.1 Incoming Trunk Call Features Destination Location Name Lunch Lunch 123- Enable Disable 4567 Company 123- Enable Disable 2468 Company Note The following settings can also be specified in the MSN table: • Tenant number: determines the time mode (day/lunch/break/night) for the corresponding trunk. •...

  • Page 30

    2.1.1 Incoming Trunk Call Features → DDI/DID/TIE/MSN—Additional Dial 18.4 PBX Configuration—[10-4] CO & Incoming Call—MSN Table PT Programming Manual References [421] BRI DIL/DDI/MSN Selection [426] BRI Configuration Feature Guide References 2.1.1.5 Calling Line Identification (CLI) Distribution 3.2.1.39 Service Group 5.1.3 Tenant Service 5.1.4 Time Service 6.1 Capacity of System Resources Feature Guide...

  • Page 31: Calling Line Identification (cli) Distribution

    2.1.1 Incoming Trunk Call Features 2.1.1.5 Calling Line Identification (CLI) Distribution Description Directs an incoming trunk call to a preprogrammed destination when the caller’s identification number (e.g., Caller ID) matches the number in the System Speed Dialling Table that is used as the Caller ID Table. Each Caller ID number (telephone number for each System Speed Dialling number) can have its own destination.

  • Page 32

    2.1.1 Incoming Trunk Call Features The Caller ID number is used after modification by the Automatic Caller ID Number Modification. (® 2.19.1 Caller ID) PC Programming Manual References 18.2 PBX Configuration—[10-2] CO & Incoming Call—DIL Table & Port Settings—CLI for DIL— CLI Ring for DIL—Day, Lunch, Break, Night 18.3 PBX Configuration—[10-3] CO &...

  • Page 33: Intercept Routing

    2.1.1 Incoming Trunk Call Features 2.1.1.6 Intercept Routing Description Provides automatic redirection of incoming trunk and intercom calls. There are three types of Intercept Routing as follows: Feature Description Intercept Routing—No Answer If a called party does not answer a call within a preprogrammed time (IRNA) period (IRNA Timer), the call is redirected to the preprogrammed destination.

  • Page 34

    2.1.1 Incoming Trunk Call Features When the original destination is: The Available Intercept Destination is: • The ICD Group Overflow destination assigned to the ICD Group group. (® 2.2.2.7 Overflow Feature) ® 11.5.1 PBX Configuration—[3-5-1] Group—Incoming Call Distribution Group—Group Settings—Overflow No Answer— Time out &...

  • Page 35

    2.1.1 Incoming Trunk Call Features Programming Example "600" is an example of a Floating Extension No. <Forward Destination of Virtual PS> for the External Pager Ext. No. of the Virtual PS FWD Destination 2001 <Intercept Destination of Virtual PS> Intercept Destination Ext.

  • Page 36

    2.1.1 Incoming Trunk Call Features This feature is also available when a call is forwarded by FWD—No Answer under the following conditions: – The forwarding destination is in a private network and is busy or does not answer. – The forwarding destination is in a public network and does not answer. However, this feature is not available when a call is forwarded by FWD—No Answer to a destination in a public network that is busy.

  • Page 37

    2.1.1 Incoming Trunk Call Features →Intercept Destination →Intercept No Answer Time 12.2.1 PBX Configuration—[4-2-1] Extension—Portable Station—Extension Settings →Intercept Destination →Intercept No Answer Time 13.3.1 PBX Configuration—[5-3-1] Optional Device—Voice Message—DISA System—Option 1— DISA Intercept—Intercept when all DISA ports are busy 18.5 PBX Configuration—[10-5] CO & Incoming Call—Miscellaneous →...

  • Page 38: Intercept Routing—no Destination

    2.1.1 Incoming Trunk Call Features 2.1.1.7 Intercept Routing—No Destination Description Provides automatic redirection of incoming trunk calls that do not have a destination assigned. The intercept destination is an operator (tenant/PBX). Conditions • Intercept Routing—No Destination on/off The Intercept Routing—No Destination feature can be enabled or disabled through system programming. If disabled, a reorder tone will be sent to the caller.

  • Page 39: Internal Call Features

    2.1.2 Internal Call Features 2.1.2 Internal Call Features 2.1.2.1 Internal Call Features—SUMMARY Description The following types of internal calls are available: Feature Description & Reference Intercom Call A call from one extension to another. ® 2.5.3 Intercom Call Doorphone Call When a call from a doorphone reaches its destination, the recipient can talk to the visitor.

  • Page 40

    2.1.2 Internal Call Features PT Programming Manual References [720] Doorphone Call Destination Feature Guide...

  • Page 41: Internal Call Block

    2.1.2 Internal Call Features 2.1.2.2 Internal Call Block Description Internal calls can be restricted on a COS basis. This is done by specifying which COS destinations are blocked for each COS. [Programming Example] Called Party Caller COS 1 COS 2 COS 3 COS 1 COS 2...

  • Page 42

    2.1.2 Internal Call Features PC Programming Manual References 10.7.3 PBX Configuration—[2-7-3] System—Class of Service—Internal Call Block— COS Number of the Extension Which Receive the Call from Other Extension 1–64 11.5.1 PBX Configuration—[3-5-1] Group—Incoming Call Distribution Group—Group Settings—Main— 12.1.1 PBX Configuration—[4-1-1] Extension—Wired Extension—Extension Settings—Main— 12.2.1 PBX Configuration—[4-2-1] Extension—Portable Station—Extension Settings—Main—...

  • Page 43: Incoming Call Indication Features

    2.1.3 Incoming Call Indication Features 2.1.3 Incoming Call Indication Features 2.1.3.1 Incoming Call Indication Features—SUMMARY Description Incoming calls are indicated by various methods as follows: Type Feature Description & Reference Ring Tone Ring Tone Pattern A telephone rings when receiving a call. The ring Selection tone patterns can be changed for each incoming call type.

  • Page 44: Ring Tone Pattern Selection

    2.1.3 Incoming Call Indication Features 2.1.3.2 Ring Tone Pattern Selection Description It is possible to select the type of ring tone pattern that arrives at an extension for each type of incoming call, etc. [Ring Tone Patterns] 1 280 ms* Single Double Triple...

  • Page 45

    2.1.3 Incoming Call Indication Features • For the One-numbered Extension feature, the ring tone pattern for the main extension and the sub extension can be set individually. (® 2.11.11 One-numbered Extension) • For KX-UT series SIP phones, changes to the ring tone pattern are applied after the telephone is restarted. PC Programming Manual References 10.8.1 PBX Configuration—[2-8-1] System—Ring Tone Patterns—Call from CO—...

  • Page 46: Call Waiting

    2.1.3 Incoming Call Indication Features 2.1.3.3 Call Waiting Description Used to inform a busy extension that another incoming call is waiting. The busy extension user can answer the second call by disconnecting the current call or placing it on hold. This feature is also known as Busy Station Signalling (BSS).

  • Page 47

    2.1.3 Incoming Call Indication Features PC Programming Manual References 9.23 PBX Configuration—[1-1] Configuration—Slot—Card Property - LCO type— Caller ID—Caller ID Signalling 10.6.1 PBX Configuration—[2-6-1] System—Numbering Plan—Main—Features → Manual Call Waiting for Extension Call → Automatic Call Waiting 10.6.3 PBX Configuration—[2-6-3] System—Numbering Plan—B/NA DND Call Feature →...

  • Page 48: Receiving Group Features

    2.2.1 Idle Extension Hunting 2.2 Receiving Group Features 2.2.1 Idle Extension Hunting Description If a called extension is busy or in DND mode, Idle Extension Hunting redirects the incoming call to an idle member of the same idle extension hunting group, which can be programmed through system programming. Idle extensions are automatically searched according to a preprogrammed hunting type.

  • Page 49

    2.2.1 Idle Extension Hunting Destination Availability UM Group ü VM Group (DTMF/DPT) ü External Pager (TAFAS) ü DISA ü Analogue/ISDN Remote Maintenance Idle Line Access no. + Phone no. ü Trunk Group Access no. + Trunk Group no. + Phone no. ü...

  • Page 50: Incoming Call Distribution Group Features

    2.2.2 Incoming Call Distribution Group Features 2.2.2 Incoming Call Distribution Group Features 2.2.2.1 Incoming Call Distribution Group Features—SUMMARY Description An incoming call distribution group is a group of extensions programmed through system programming. ® 11.5.1.1 PBX Configuration—[3-5-1] Group—Incoming Call Distribution Group—Group Settings—Member List An incoming call distribution group receives calls directed to the group.

  • Page 51

    2.2.2 Incoming Call Distribution Group Features Calls arriving at incoming call distribution group 1. Overflow Feature a) Sends a busy tone (Busy on Busy), or b) Redirects to the overflow destination. Queuing Feature Five calls are waiting in a queue. Manual Queue Redirection The longest waiting call in a queue can be redirected to the overflow...

  • Page 52

    2.2.2 Incoming Call Distribution Group Features A call is redirected to a preprogrammed destination when it cannot be answered or queued (Intercept Routing—Overflow in an Incoming Call Distribution Group). It is also possible to send a busy tone (Busy on Busy) or disconnect the line. Incoming Call Distribution Group Controlling Feature Feature Description &...

  • Page 53

    2.2.2 Incoming Call Distribution Group Features The FWD feature can be assigned on an incoming call distribution group basis. • COS for Incoming Call Distribution Groups Each incoming call distribution group is assigned a COS number. Group FWD to an outside party can be enabled or disabled for each COS.

  • Page 54: Group Call Distribution

    2.2.2 Incoming Call Distribution Group Features 2.2.2.2 Group Call Distribution Description Incoming calls directed to an incoming call distribution group are distributed to the member extensions using the selected distribution method until a preprogrammed number of extensions (agents) are busy with calls. When incoming calls exceed the number of available extensions, calls enter a queue (®...

  • Page 55

    2.2.2 Incoming Call Distribution Group Features When there are no available extensions in an incoming call distribution group, the group members can receive the Call Waiting tone. To use this feature: • Select the Group Call Waiting mode through system programming. This determines the distribution method for waiting calls.

  • Page 56

    2.2.2 Incoming Call Distribution Group Features Note In method b), if an extension has one or more ICD Group buttons for an incoming call distribution group and all the ICD Group buttons on the extension are occupied, the Group Call Waiting feature for the group will not work at the extension.

  • Page 57

    2.2.2 Incoming Call Distribution Group Features [632] Maximum Number of Agents Feature Guide...

  • Page 58: Outside Destinations In Incoming Call Distribution Group

    2.2.2 Incoming Call Distribution Group Features 2.2.2.3 Outside Destinations in Incoming Call Distribution Group Description Up to 4 outside parties or destinations at another PBX can be assigned as members of an Incoming Call Distribution (ICD) Group, using the following method: A virtual PS is registered as a member of the ICD Group. Then, the telephone number of the outside destination is specified as the FWD—All Calls destination.

  • Page 59

    2.2.2 Incoming Call Distribution Group Features – The forwarding destination is an outside party, including an extension at another PBX in the network. – FWD to trunk is allowed through COS programming for the virtual PSs. • Up to 4 virtual PSs can be assigned to a single ICD Group. If more than 4 are assigned, the 4 virtual PSs with the lowest member numbers are available.

  • Page 60: Queuing Feature

    2.2.2 Incoming Call Distribution Group Features 2.2.2.4 Queuing Feature Description When a preprogrammed number of extensions in an incoming call distribution group are busy, additional incoming calls can wait in a queue. The number of calls which can wait in the queue is programmable. While calls are waiting in the queue, the calls are handled by the Queuing Time Table, which can be assigned for each time mode (day/lunch/break/night) (®...

  • Page 61

    30 the overflow We are sorry to Thank you for seconds. destination. keep you holding. calling Panasonic. The department The department you is still busy. We are calling is busy. are transferring Please hold the line. you to the We will answer your operator.

  • Page 62

    2.2.2 Incoming Call Distribution Group Features →Overflow Queuing Busy →Overflow No Answer →Queuing Time Table →Miscellaneous— Extension No Answer Redirection Time →Miscellaneous— Maximum No. of Busy Extension 11.7.1 PBX Configuration—[3-7-1] Group—UM Group—System Settings— Call Waiting on UM Group 12.1.4 PBX Configuration—[4-1-4] Extension—Wired Extension—Flexible Button →...

  • Page 63: Distribution Order

    2.2.2 Incoming Call Distribution Group Features 2.2.2.5 Distribution Order Description The distribution method of queued calls in an incoming call distribution group to an idle extension that belongs to several groups can be selected through system programming. The following modes are available. Mode Description Circular...

  • Page 64

    2.2.2 Incoming Call Distribution Group Features • FIFO Calls have been distributed by DIL/DID/DDI/CLI. (The number in the circle is the queuing order.) Incoming Call Incoming Call Incoming Call Distribution Distribution Distribution Group 1 Group 2 Group 3 Distribution order: 1 Explanation: Calls are distributed according to the order they were received irrespective of the group distribution order.

  • Page 65: Vip Call

    2.2.2 Incoming Call Distribution Group Features 2.2.2.6 VIP Call Description It is possible to assign a priority to incoming call distribution groups. If an extension belongs to multiple groups and the extension becomes idle, queuing calls in the groups will be distributed to the extension in priority order. Each incoming call distribution group can enable or disable the VIP Call mode.

  • Page 66

    2.2.2 Incoming Call Distribution Group Features • FIFO Calls have been distributed by DIL/DID/DDI/CLI. (The number in the circle is the queuing order.) Incoming Call Incoming Call Incoming Call Incoming Call Distribution Distribution Distribution Distribution Group 1 Group 2 Group 3 Group 4 Distribution order: 1 Explanation:...

  • Page 67: Overflow Feature

    2.2.2 Incoming Call Distribution Group Features 2.2.2.7 Overflow Feature Description When waiting calls exceed the waiting queue capacity, they may be redirected to a preprogrammed destination or a busy tone may be sent to the callers by the following features: Intercept Routing—Overflow in an Incoming Call Distribution Group Busy on Busy Intercept Routing—Overflow in an Incoming Call Distribution Group...

  • Page 68

    2.2.2 Incoming Call Distribution Group Features Busy on Busy The Busy on Busy feature works when the destination for the Intercept Routing—Overflow in an Incoming Call Distribution Group feature is not assigned in one of the following conditions: There is no space in the Waiting queue. The Queuing Time Table is not assigned and there are no extensions logged-in.

  • Page 69: Log-in/log-out

    2.2.2 Incoming Call Distribution Group Features 2.2.2.8 Log-in/Log-out Description Members of an incoming call distribution group can join (Log-in) or leave (Log-out) the group manually. They can leave the group temporarily when they are away from their desks, to prevent calls being sent to their extensions.

  • Page 70

    2.2.2 Incoming Call Distribution Group Features Light Pattern Parameter Usage Red on (All) Used to log in to or out of all After Log-out After Log-in incoming call distribution Operation Operation groups to which the extension user belongs. • If an ICD Group button is assigned, it also shows the log-in/log-out status of the corresponding group. The light pattern is the same as the Log-in/Log-out button that includes the group number.

  • Page 71

    2.2.2 Incoming Call Distribution Group Features → No. of Unanswered Calls for Automatic Log-out → Last Extension Log-out 11.5.1.1 PBX Configuration—[3-5-1] Group—Incoming Call Distribution Group—Group Settings—Member List— Wrap-up Timer 11.5.3 PBX Configuration—[3-5-3] Group—Incoming Call Distribution Group—Miscellaneous— Options—Wrap-up Timer based on 12.1.1 PBX Configuration—[4-1-1] Extension—Wired Extension—Extension Settings—Option 8—...

  • Page 72: Supervisory Feature

    2.2.2 Incoming Call Distribution Group Features 2.2.2.9 Supervisory Feature Description An extension preprogrammed as a supervisor (supervisor extension) can monitor and control each member’s status within the incoming call distribution group using a 6-line display PT. Feature Description Incoming Call Queue Monitor The supervisor extension can monitor the status of an incoming call distribution group with the display.

  • Page 73

    2.2.2 Incoming Call Distribution Group Features One supervisor extension can be assigned for each incoming call distribution group, but it need not belong to the group. One extension can be the supervisor extension of more than one incoming call distribution group. •...

  • Page 74: Supervisory Feature (acd)

    2.2.2 Incoming Call Distribution Group Features 2.2.2.10 Supervisory Feature (ACD) Description By specifying an ACD supervisor for extension users, the ACD supervisor can check and analyse the operating conditions of an ICD group. This is done by monitoring the current condition of the ICD group, and by collecting and analysing statistical ACD report information.

  • Page 75

    2.2.2 Incoming Call Distribution Group Features Simple Mode [ACD Report] An ACD report can be made with the following items included. Group Item Description Incoming Calls Total The number of incoming calls received by the target ICD group. Answered The number of incoming calls answered by the target ICD group. Lost The number of incoming calls to the target ICD group cancelled by the caller.

  • Page 76

    2.2.2 Incoming Call Distribution Group Features Item Description Total The total waiting time of cancelled calls for the target ICD group. (HH:MM:SS) Average The average waiting time of cancelled calls for the target ICD group. (HH:MM:SS) Max. The longest waiting time of cancelled calls for the target ICD group. (HH:MM:SS) Max.

  • Page 77

    2.2.2 Incoming Call Distribution Group Features Item Description Trunk The incoming trunk group number. Caller ID/CLIP The caller’s number. Reports can be output as a graph, exported as a file or printed out, after filtering results as necessary. For details about ACD report items, refer to the PC Programming Manual. There are 2 ways to export reports.

  • Page 78

    2.2.2 Incoming Call Distribution Group Features Conditions CAUTION If the Call Log for Built-in ACD Report setting for the Supervisory Monitor (ACD) Control feature is enabled through system programming, the Hospitality feature cannot be used. For details, refer to the relevant chapter in this Feature Guide or consult your system administrator.

  • Page 79: Call Forwarding (fwd)/do Not Disturb (dnd) Features

    2.3.1 Call Forwarding (FWD)/Do Not Disturb (DND)—SUMMARY 2.3 Call Forwarding (FWD)/Do Not Disturb (DND) Features 2.3.1 Call Forwarding (FWD)/Do Not Disturb (DND)—SUMMARY Description When an extension user cannot answer calls (e.g., he is busy, or not at his desk), it is possible to forward or refuse calls using the following features: Call Forwarding (FWD) Do Not Disturb (DND)

  • Page 80: Call Forwarding (fwd)

    2.3.2 Call Forwarding (FWD) 2.3.2 Call Forwarding (FWD) Description Extensions and incoming call distribution groups can forward their calls to preset destinations. There are several different types of forwarding, and the circumstances under which the calls are forwarded for each type differ as follows: Type Circumstance...

  • Page 81

    2.3.2 Call Forwarding (FWD) [Available Destinations] Condition for Original Extension/ Destination Availability Incoming Call Distribution Group Wired Extension (PT/SLT/SIP Extension/ISDN ü Only available when FWD to Extension) extension is allowed through COS programming. ü Incoming Call Distribution Group ü PS Ring Group –...

  • Page 82

    2.3.2 Call Forwarding (FWD) The duration of a trunk call can be restricted by a system timer. Trunk call duration is assigned separately for calls between an extension user and an outside party, and calls between two outside parties. If the timer expires, the line will be disconnected. (® 2.11.8 Trunk Call Limitation) •...

  • Page 83

    2.3.2 Call Forwarding (FWD) Note Pressing this button only allows the forwarding feature to be enabled or disabled. The forwarding destination should be set at the extension subject to this operation. Also, DND cannot be enabled or disabled. [Example] – Setting Group FWD from "Secretary"...

  • Page 84

    2.3.2 Call Forwarding (FWD) • Even though DSS buttons for the forwarding extension indicate that the extension is busy, it can still receive calls. If another call is received, FWD—No Answer will operate as normal. • It is possible to set the forwarding extension to busy through system programming. •...

  • Page 85

    2.3.2 Call Forwarding (FWD) 5.1.1 Class of Service (COS) User Manual References 1.6.1 Forwarding Calls Feature Guide...

  • Page 86: Do Not Disturb (dnd)

    2.3.3 Do Not Disturb (DND) 2.3.3 Do Not Disturb (DND) Description An extension user can make use of the DND feature. If this feature is set, calls will not arrive at the extension, but will arrive at another extension using the Idle Extension Hunting feature (® 2.2.1 Idle Extension Hunting) or the Intercept Routing—Busy/DND feature (®...

  • Page 87

    2.3.3 Do Not Disturb (DND) Feature Guide References 5.1.1 Class of Service (COS) User Manual References 1.2.4 When the Dialled Line is Busy or There is No Answer 1.9.2 Refusing Incoming Calls (Do Not Disturb [DND]) Feature Guide...

  • Page 88: Fwd/dnd Button, Group Fwd Button

    2.3.4 FWD/DND Button, Group FWD Button 2.3.4 FWD/DND Button, Group FWD Button Description The FWD/DND fixed button, or a customised flexible button, can display the FWD/DND setting status of the extension. Using this button, the FWD status and DND status of the extension can be temporarily set or cancelled without clearing FWD destination settings.

  • Page 89

    2.3.4 FWD/DND Button, Group FWD Button The FWD/DND status for trunk calls to that extension can be switched temporarily without clearing the FWD destination. During setting, the LED of the button shows the current trunk call FWD/DND status. The forwarding type and destination for trunk calls can also be set. •...

  • Page 90

    2.3.4 FWD/DND Button, Group FWD Button → Extension Number (for Group Fwd (Both)) → Extension Number (for Group Fwd (External)) → Extension Number (for Group Fwd (Internal)) 12.2.1 PBX Configuration—[4-2-1] Extension—Portable Station—Extension Settings—FWD / DND 12.2.3 PBX Configuration—[4-2-3] Extension—Portable Station—Flexible Button →...

  • Page 91: Answering Features

    2.4.1 Answering Features—SUMMARY 2.4 Answering Features 2.4.1 Answering Features—SUMMARY Description An extension user can answer incoming calls by the following methods: Destination Feature Description & Reference At the own Line A user can select the line seized when going off-hook. extension (PT Preference ®...

  • Page 92: Line Preference—incoming

    2.4.2 Line Preference—Incoming 2.4.2 Line Preference—Incoming Description A PT user can select the method used to answer incoming calls from the following three line preferences: Each of these line preferences can be assigned on each extension through personal programming (Preferred Line Assignment—Incoming).

  • Page 93: Call Pickup

    2.4.3 Call Pickup 2.4.3 Call Pickup Description An extension user can answer a call ringing at any other extension. The following types are available: Type Picking up Call Type Directed A specified extension’s call. Group A call within a specified call pickup group. Call Pickup Deny: Preventing other extensions from picking up calls ringing at your extension is also possible.

  • Page 94: Directed Call Pickup

    2.4.3 Call Pickup [Example] Telephone Company Outside Party (01-2345-6789) Call Pickup Group Extn. 101 (Ringing) Caller’s name Caller’s name Caller’s name Caller’s number Caller’s number Caller’s number Called Extn. Information Called Extn. Information Called Extn. Information Extension Number Extension Number Extension Number Extension Name Extension Name...

  • Page 95

    2.4.3 Call Pickup [Example] Call Pickup Group 1 Call Pickup Group 2 Call Pickup Group 3 Extension Extension Extension Extension User Group 1 User Group 2 User Group 3 User Group 4 Extn. 100 Extn. 101 Extn. 102 Extn. 103 Extn.

  • Page 96

    2.4.3 Call Pickup • The LCD corresponds with the call waiting tones 1, 2, and 3 as follows. Monitor cycle (15 s) Tone 1 Tone 2 Tone 3 Monitor display time (Default: 5 s) PC Programming Manual References 10.3 PBX Configuration—[2-3] System—Timers & Counters—Miscellaneous— Call Pickup Group Monitor—LCD Display Duration (s) 10.6.1 PBX Configuration—[2-6-1] System—Numbering Plan—Main—Features...

  • Page 97

    2.4.3 Call Pickup User Manual References 1.3.3 Answering a Call Ringing at Another Telephone (Call Pickup) Feature Guide...

  • Page 98: Hands-free Answerback

    2.4.4 Hands-free Answerback 2.4.4 Hands-free Answerback Description A PT user with a speakerphone can talk to a caller without lifting the handset. If the user receives a call while in Hands-free Answerback mode, a hands-free conversation is established using one of the following methods: Type Answering Method Intercom Call...

  • Page 99

    2.4.4 Hands-free Answerback →Option 1— PT Operation—Automatic Answer for Call from CO after →Option 3— Confirmation Tone—Tone 2 : Paged / Automatic Answer →Option 4— Transfer—Automatic Answer for Transferred Call 12.1.1 PBX Configuration—[4-1-1] Extension—Wired Extension—Extension Settings →Option 5— Automatic Answer for CO Call →Option 6—...

  • Page 100: Making Call Features

    2.5.1 Predialling 2.5 Making Call Features 2.5.1 Predialling Description A display PT user can check and correct the entered number before it is dialled, while on-hook. The call will be initiated after going off-hook. Conditions • Storing the Predialled Number in the Personal Speed Dialling The predialled number can be stored in the Personal Speed Dialling by pressing the AUTO DIAL/STORE button.

  • Page 101: Automatic Extension Release

    2.5.2 Automatic Extension Release 2.5.2 Automatic Extension Release Description After going off-hook, if an extension user fails to dial any digits within a preprogrammed time period, the user will hear a reorder tone. This operation applies to intercom calls only. This feature is also known as Automatic Station Release.

  • Page 102: Intercom Call

    2.5.3 Intercom Call 2.5.3 Intercom Call Description An extension user can call another extension user. Conditions • Extension Number/Name Assignment Extension numbers and names are assigned to all extensions. The assigned number and name are shown on display PTs during intercom calls. •...

  • Page 103

    2.5.3 Intercom Call 12.2.1 PBX Configuration—[4-2-1] Extension—Portable Station—Extension Settings—Main → Extension Number → Extension Name PT Programming Manual References [003] Extension Number [004] Extension Name Feature Guide References 2.21.2 Flexible Buttons User Manual References 1.2.1 Basic Calling 1.2.6 Alternating the Calling Method (Alternate Calling—Ring/Voice) 1.14.2 Using the Directories 3.1.2 Settings on the Programming Mode Feature Guide...

  • Page 104: Trunk Call Features

    2.5.4 Trunk Call Features 2.5.4 Trunk Call Features 2.5.4.1 Trunk Call Features—SUMMARY Description An extension user can use the following features when making a trunk call: Feature Description & Reference Emergency Call A user can dial the preprogrammed emergency numbers regardless of the restrictions imposed on the extension.

  • Page 105: Emergency Call

    2.5.4 Trunk Call Features 2.5.4.2 Emergency Call Description An extension user can dial the preprogrammed emergency numbers after seizing a trunk regardless of the restrictions imposed on the extension. Conditions • A specified number of emergency numbers can be stored (some may have default values). •...

  • Page 106: Account Code Entry

    2.5.4 Trunk Call Features 2.5.4.3 Account Code Entry Description An account code is used to identify outgoing trunk calls for accounting and billing purposes. The account code is appended to the SMDR call record. If, for example, a firm uses an account code for each client, the firm can determine what calls were made for the client, and can submit a bill to the client according to the client’s account code on the SMDR call record.

  • Page 107

    2.5.4 Trunk Call Features User Manual References 1.2.1 Basic Calling Feature Guide...

  • Page 108: Dial Type Selection

    2.5.4 Trunk Call Features 2.5.4.4 Dial Type Selection Description The dialling mode (rotary or tone) can be selected for each analogue trunk through system programming regardless of the originating extension (under contract with the telephone company). There are the following modes: Mode Description DTMF (Dual Tone...

  • Page 109: Reverse Circuit

    2.5.4 Trunk Call Features 2.5.4.5 Reverse Circuit Description A circuit in the PBX can detect the reverse signal from the telephone company when an extension user tries to make a trunk call. This detects the start (a called party goes off-hook) and end (the called party goes on-hook) of an outgoing trunk call.

  • Page 110: Trunk Busy Out

    2.5.4 Trunk Call Features 2.5.4.6 Trunk Busy Out Description The PBX can monitor the loop current sent through analogue trunks, preventing users from seizing trunks where a loop current is not detected. When loop currents are not detected, trunks are set to Busy Out status, and become unable to make or receive calls.

  • Page 111: Pause Insertion

    2.5.4 Trunk Call Features 2.5.4.7 Pause Insertion Description Pressing a PAUSE button inserts a preprogrammed Pause time between digits of a user-dialled number before the number is dialled out, allowing certain numbers separated with a pause to be used to access certain features (e.g., access codes, seizing idles lines, etc.).

  • Page 112: Host Pbx Access Code (access Code To The Telephone Company From A Host Pbx)

    2.5.4 Trunk Call Features 2.5.4.8 Host PBX Access Code (Access Code to the Telephone Company from a Host PBX) Description This PBX can be installed behind an existing PBX (host PBX) by connecting the extension ports of the host PBX to the trunk ports of this PBX (behind PBX). A Host PBX Access code is required for the behind PBX to access the telephone company (e.g., to make outside calls) through the host PBX.

  • Page 113

    2.5.4 Trunk Call Features TRS/Barring checks only the dialled telephone number excluding the Host PBX Access code when accessing the telephone company through the host PBX. (® 2.7.1 Toll Restriction (TRS)/Call Barring (Barring)) • A pause is not automatically inserted between the user-dialled access code and the subsequent digits when the ARS mode is enabled.

  • Page 114: Special Carrier Access Code

    2.5.4 Trunk Call Features 2.5.4.9 Special Carrier Access Code Description If the PBX has access to multiple telephone companies, a Special Carrier Access code assigned through system programming is required every time a trunk call is made without using ARS. A preprogrammed Pause time will be automatically inserted between the user-dialled Special Carrier Access code and the subsequent digits.

  • Page 115: Seizing A Line Features

    2.5.5 Seizing a Line Features 2.5.5 Seizing a Line Features 2.5.5.1 Seizing a Line Features—SUMMARY Description An extension user can select the line seized for making calls by the following methods: Feature Description & Reference Line Preference—Outgoing A user can select the line to be seized when going off-hook. ®...

  • Page 116: Line Preference—outgoing

    2.5.5 Seizing a Line Features 2.5.5.2 Line Preference—Outgoing Description Through personal programming (Preferred Line Assignment-Outgoing), PT users can select the outgoing line they prefer to originate calls on when going off-hook, from the following line preferences: Line Preference Description ICM/PDN When an extension user goes off-hook, an extension line is selected automatically.

  • Page 117: Trunk Access

    2.5.5 Seizing a Line Features 2.5.5.3 Trunk Access Description The following methods can be used to access a trunk: Method Description Accessing method Idle Line Access (Local Selects an idle trunk Dial the Idle Line Access number, or Access) automatically from the assigned press a L-CO button.

  • Page 118

    2.5.5 Seizing a Line Features • A company name or customer name can be assigned on a trunk port basis so that the operator or extension user can view the destination that the external caller is trying to reach before answering. This is useful, for example, when multiple companies share the same operator.

  • Page 119: Memory Dialling Features

    2.6.1 Memory Dialling Features—SUMMARY 2.6 Memory Dialling Features 2.6.1 Memory Dialling Features—SUMMARY Description An extension user can store frequently dialled numbers in the PBX extension data and/or the PBX system data. A stored number is dialled automatically with a simple operation. Features Feature Storing Method &...

  • Page 120

    2.6.1 Memory Dialling Features—SUMMARY Display while Input Description Entering 0–9/ /# 0–9/ /# Store the digits and #. PAUSE (Pause) Store a pause by pressing the PAUSE button. (® 2.5.4.7 Pause Insertion) FLASH/RECALL Store a flash/recall signal (EFA mode) by (Hooking) pressing the FLASH/RECALL button at the beginning of the number.

  • Page 121: One-touch Dialling

    2.6.2 One-touch Dialling 2.6.2 One-touch Dialling Description A PT user can access a person or feature by pressing a single button. This is activated by storing the number (e.g., extension number, telephone number, or feature number) in a One-touch Dialling button. Example: One-touch Voice Mail Feature Access It is possible to assign a One-touch Dialling button for direct access to a Unified Messaging feature (®...

  • Page 122: Last Number Redial

    2.6.3 Last Number Redial 2.6.3 Last Number Redial Description Every extension automatically saves recently dialled external telephone numbers and extension numbers to allow the same number to be dialled again easily. Through system programming, the outgoing call log can be set to log dialled extension numbers.

  • Page 123

    2.6.3 Last Number Redial [Personal/System Speed Dialling Name Display] • When a trunk call is made from the Outgoing Call Log, if a name is registered to the Personal/System Speed Dialling entry, the name is displayed on the second line of a display PT’s LCD. The name is not displayed on a phone with a one line LCD.

  • Page 124: Speed Dialling—personal/system

    2.6.4 Speed Dialling—Personal/System 2.6.4 Speed Dialling—Personal/System Description An extension user can make calls using abbreviated dialling for frequently dialled numbers which are stored in the PBX extension data, or the PBX system data. Personal Speed Dialling is also known as Station Speed Dialling. Depending on system programming, the System Speed Dial items displayed on a display PT can be limited to items related to the extension’s tenant.

  • Page 125

    2.6.4 Speed Dialling—Personal/System PC Programming Manual References 10.6.1 PBX Configuration—[2-6-1] System—Numbering Plan—Main—Features → System Speed Dialling / Personal Speed Dialling → Personal Speed Dialling - Programming 10.7.1 PBX Configuration—[2-7-1] System—Class of Service—COS Settings—TRS— TRS Level for System Speed Dialling 12.1.3 PBX Configuration—[4-1-3] Extension—Wired Extension—Speed Dial 14.1 PBX Configuration—[6-1] Feature—System Speed Dial 14.6 PBX Configuration—[6-6] Feature—Tenant—...

  • Page 126: Quick Dialling

    2.6.5 Quick Dialling 2.6.5 Quick Dialling Description An extension user can access an extension or feature by simply dialling a 1–8 digit Quick Dialling number. Conditions • Quick Dialling is convenient in cases such as the following: – Room service calls in a hotel –...

  • Page 127: Hot Line

    2.6.6 Hot Line 2.6.6 Hot Line Description An extension user can set his extension to automatically dial a preprogrammed telephone or extension number whenever he goes off-hook. This feature is also known as Pickup Dialling. If the Hot Line feature is set, a dial tone is generated for a specified Waiting time assigned through system programming when the user goes off-hook.

  • Page 128: Kx-t7710 One-touch Dialling

    2.6.7 KX-T7710 One-touch Dialling 2.6.7 KX-T7710 One-touch Dialling Description The Message button and One-touch buttons on all KX-T7710 telephones connected to the PBX can be customised at once through system programming. The same extension number, telephone number, or feature number will be assigned to the same buttons on each KX-T7710, useful for hotel room extensions or similar applications.

  • Page 129: Toll Restriction (trs)/call Barring (barring) Features

    2.7.1 Toll Restriction (TRS)/Call Barring (Barring) 2.7 Toll Restriction (TRS)/Call Barring (Barring) Features 2.7.1 Toll Restriction (TRS)/Call Barring (Barring) Description TRS/Barring can prohibit an extension user from making certain trunk calls by COS programming. It is applied when the user goes off-hook, a trunk is seized and then a dialled number is sent to the trunk. Each COS is programmed to have a TRS/Barring level for each time mode (day/lunch/break/night).

  • Page 130

    2.7.1 Toll Restriction (TRS)/Call Barring (Barring) Denied Code Tables Exception Code Tables Level 5 Tables for Levels 2 through 5 Tables for Levels 5 through 6 Level 6 Tables for Levels 2 through 6 Table for Level 6 Level 7 Not Programmable Not Programmable ®...

  • Page 131

    2.7.1 Toll Restriction (TRS)/Call Barring (Barring) Level for Time Mode Level for System Speed COS No. Dialling Lunch Break Night ® 10.7.1 PBX Configuration—[2-7-1] System—Class of Service—COS Settings—TRS— TRS Level—Day, Lunch, Break, Night ® 15.5 PBX Configuration—[7-5] TRS—Miscellaneous— TRS Override by System Speed Dialling Feature Guide...

  • Page 132

    2.7.1 Toll Restriction (TRS)/Call Barring (Barring) [Flowchart] An extension user makes a trunk call. Is the call made by System Speed Dialling ? Is TRS/Barring Override by System Speed Dialling enabled? Checks the TRS/Barring Checks the TRS/Barring level for level for System Speed the time mode of the Dialling of the extension's COS.

  • Page 133

    2.7.1 Toll Restriction (TRS)/Call Barring (Barring) Denied Code Tables Exception Code Tables Level 3 Table for Level 3 Table for Level 3 Level 4 Table for Level 4 Table for Level 4 Level 5 Table for Level 5 Table for Level 5 Level 6 Table for Level 6 Table for Level 6...

  • Page 134

    2.7.1 Toll Restriction (TRS)/Call Barring (Barring) Denied Code Tables Exception Code Tables Long distance numbers for Leading number to deny both cities to be allowed, and Level 4 international and long leading number of cellular distance calls phones Conditions CAUTION The software contained in the TRS/Barring feature to allow user access to the network must be upgraded to recognise newly established network area codes and exchange codes as they are placed into service.

  • Page 135

    2.7.1 Toll Restriction (TRS)/Call Barring (Barring) • Dialling Digit Restriction during Conversation The dialling of digits can be restricted while engaged on a received trunk call. If the number of dialled digits exceeds the preprogrammed limitation, the line will be disconnected. ®...

  • Page 136

    2.7.1 Toll Restriction (TRS)/Call Barring (Barring) 2.6.4 Speed Dialling—Personal/System 2.7.3 Extension Dial Lock 2.8.1 Automatic Route Selection (ARS) 5.1.1 Class of Service (COS) 5.1.4 Time Service 6.1 Capacity of System Resources Feature Guide...

  • Page 137: Budget Management

    2.7.2 Budget Management 2.7.2 Budget Management Description Limits the telephone usage to a preprogrammed budget on an extension basis. If the amount of the call charge reaches the limit, an extension user cannot make further trunk calls. An extension assigned as the manager may increase the limit or clear the amount of the call charge.

  • Page 138: Extension Dial Lock

    2.7.3 Extension Dial Lock 2.7.3 Extension Dial Lock Description An extension user can change the TRS/Barring level of the telephone (® 2.7.1 Toll Restriction (TRS)/Call Barring (Barring)) so that other users cannot make inappropriate trunk calls. An extension personal identification number (PIN) is used to unlock the telephone (® 2.24.1 Extension Personal Identification Number (PIN)).

  • Page 139: Dial Tone Transfer

    2.7.4 Dial Tone Transfer 2.7.4 Dial Tone Transfer Description An extension assigned as the manager can change the TRS/Barring level (® 2.7.1 Toll Restriction (TRS)/Call Barring (Barring)) for an extension user temporarily. After that, the extension user can make his call. [Example] An extension user can call a manager to release the restriction on outgoing calls (e.g., international calls).

  • Page 140: Walking Cos

    2.7.5 Walking COS 2.7.5 Walking COS Description A user can enter his extension number and extension personal identification number (PIN) (® 2.24.1 Extension Personal Identification Number (PIN)) at another extension, to make the following types of call using his Class of Service, including TRS level, overriding the other extension’s Class of Service.

  • Page 141

    2.7.5 Walking COS Feature Guide References 2.16.1 Direct Inward System Access (DISA) 5.1.1 Class of Service (COS) User Manual References 1.2.7 Calling without Restrictions 1.2.9 Setting Your Telephone from Another Extension or through DISA (Remote Setting) Feature Guide...

  • Page 142: Verification Code Entry

    2.7.6 Verification Code Entry 2.7.6 Verification Code Entry Description An extension user can enter a verification code when calling from his own or any other extension, to change the TRS/Barring level (® 2.7.1 Toll Restriction (TRS)/Call Barring (Barring)) or to identify the call for accounting and billing purposes.

  • Page 143

    2.7.6 Verification Code Entry Itemised Location Code Name Billing Code Budget for ARS ® 14.3 PBX Configuration—[6-3] Feature—Verification Code— Verification Code ® 14.3 PBX Configuration—[6-3] Feature—Verification Code— User Name ® 14.3 PBX Configuration—[6-3] Feature—Verification Code— Verification Code PIN ® 14.3 PBX Configuration—[6-3] Feature—Verification Code— COS Number ®...

  • Page 144: Automatic Route Selection (ars) Features

    2.8.1 Automatic Route Selection (ARS) 2.8 Automatic Route Selection (ARS) Features 2.8.1 Automatic Route Selection (ARS) Description ARS automatically selects the carrier available at the time an outgoing trunk call is made according to preprogrammed settings. The dialled number will be checked and modified to connect the appropriate carrier. [Carrier Selection Procedure Flowchart] The numbers in the flowchart correspond to the [Programming Procedures] on the following pages.

  • Page 145

    2.8.1 Automatic Route Selection (ARS) It is possible to select whether ARS operates when an extension user makes a call using any Idle Line Access method or when an extension user makes a call using any Trunk Access method. (® 2.5.5.3 Trunk Access) ®...

  • Page 146

    2.8.1 Automatic Route Selection (ARS) Corresponding Routing Dialled Number Description Plan Table No. 039-654-321 "039" is found in location 0001 and the Inter-digit time expired before the seventh digit is received. The Routing Plan Table 1 is selected after the Inter-digit time expired.

  • Page 147

    2.8.1 Automatic Route Selection (ARS) Carrier Access Code : Assign the code to access the carrier. ® 16.5 PBX Configuration—[8-5] ARS—Carrier—Carrier— Carrier Access Code Trunk Group : Assign the trunk groups which connect to each carrier and the priority in which they are selected.

  • Page 148

    2.8.1 Automatic Route Selection (ARS) [Programming Example] Carrier Table Ext. 1001 A telecom B telecom CLIP No. CLIP Carrier Name 0123456789 Removed Number of Digits 0077 0088 0234567861 Carrier Access Code 1, 2, 3 1, 2 0356894526 Trunk Group CH#12 Modify Command 0856325889 CLIP Table No.

  • Page 149

    2.8.1 Automatic Route Selection (ARS) ® 12.2.1 PBX Configuration—[4-2-1] Extension—Portable Station—Extension Settings—Option 1— ARS Itemised Code ® 14.3 PBX Configuration—[6-3] Feature—Verification Code— Itemised Billing Code for ARS Conditions CAUTION The software contained in the ARS feature to allow user access to the network must be upgraded to recognise newly established network area codes and exchange codes as they are placed into service.

  • Page 150

    2.8.1 Automatic Route Selection (ARS) [322] ARS Routing Plan Table Number [325] ARS Exception Number [330] ARS Routing Plan Time Table [331–346] ARS Routing Plan Table (1–16) [347] ARS Routing Plan Table (1–48) [350] ARS Carrier Name [351] ARS Trunk Group for Carrier Access [352] ARS Removed Number of Digits for Carrier Access [353] ARS Carrier Access Code Feature Guide References...

  • Page 151: Primary Directory Number (pdn)/secondary Directory Number (sdn Features

    2.9.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension 2.9 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Features 2.9.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension Description Primary Directory Number (PDN) buttons and Secondary Directory Number (SDN) buttons are ideal for use between bosses and secretaries.

  • Page 152

    2.9.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension Light Pattern PDN Button Status SDN Button Status Green on The extension is on a call using the PDN The extension is on a call using the SDN button. button. Slow green A call is on hold using the PDN button.

  • Page 153

    2.9.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension A Call From 111-1111 Arrives at Ext. 101 Extn. 101 (Boss) Extn. 102 (Boss) Extn. 103 (Secretary) PDN buttons SDN buttons PDN buttons SDN buttons PDN buttons SDN buttons (Off) (Off) (Off) (Off) (Off)

  • Page 154

    2.9.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension A Call From 333-3333 Arrives at Ext. 102 Extn. 101 (Boss) Extn. 102 (Boss) Extn. 103 (Secretary) PDN buttons SDN buttons PDN buttons SDN buttons PDN buttons SDN buttons (Off) (Off) (Off) (Off) (Off)

  • Page 155

    2.9.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension • If none of an extension’s PDN buttons are idle, DSS buttons of other extensions registered to the PDN extension will turn on red. • Ring Tone Pattern Through system programming, each extension can set ring tone patterns for PDN buttons. Ring tone patterns can be assigned separately for each SDN button.

  • Page 156

    2.9.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension 12.1.1 PBX Configuration—[4-1-1] Extension—Wired Extension—Extension Settings—Option 1— Wireless XDP / Shared Extension 12.1.1 PBX Configuration—[4-1-1] Extension—Wired Extension—Extension Settings—Option 9— Delayed Ringing 12.1.4 PBX Configuration—[4-1-4] Extension—Wired Extension—Flexible Button → Type → Parameter Selection (for SDN) →...

  • Page 157: Busy Line/busy Party Features

    2.10.1 Automatic Callback Busy (Camp-on) 2.10 Busy Line/Busy Party Features 2.10.1 Automatic Callback Busy (Camp-on) Description If the destination or line is busy when a call is made, an extension user can set the Automatic Callback Busy feature. The PBX will monitor the status of the destination or trunk and, when it becomes available, will send a callback ringing to the calling extension to inform the user.

  • Page 158: Executive Busy Override

    2.10.2 Executive Busy Override 2.10.2 Executive Busy Override Description Allows an extension user to interrupt an existing call to establish a three-party conference call. Executive Busy Override Deny: It is possible for extension users to prevent their calls from being intercepted by another extension user. One-touch Executive Busy Override: Extension users can perform Executive Busy Override by simply pushing the S-CO button of a call in progress without entering a feature number.

  • Page 159

    2.10.2 Executive Busy Override 12.1.1 PBX Configuration—[4-1-1] Extension—Wired Extension—Extension Settings—Option 3— Executive Override Deny 12.2.1 PBX Configuration—[4-2-1] Extension—Portable Station—Extension Settings—Option 3— Executive Override Deny PT Programming Manual References [505] Executive Busy Override [506] Executive Busy Override Deny Feature Guide References 5.1.1 Class of Service (COS) User Manual References 1.2.4 When the Dialled Line is Busy or There is No Answer...

  • Page 160: Call Monitor

    2.10.3 Call Monitor 2.10.3 Call Monitor Description Allows an extension user to listen to a busy extension user’s existing conversation. The user can hear the conversation, but the user’s voice is not heard. If desired, interrupting the call to establish a three-party conference call is available.

  • Page 161

    2.10.3 Call Monitor A call being recorded between 2 extensions cannot be monitored if the user performing Call Monitoring is connected via QSIG (TIE). • Monitoring a Conference When a user monitors a three-party conference, the voices of all 3 participants can be heard. Executive Busy Override can also be performed on a three-party conference.

  • Page 162: Second Call Notification To Busy Extension

    2.10.4 Second Call Notification to Busy Extension 2.10.4 Second Call Notification to Busy Extension 2.10.4.1 Second Call Notification to Busy Extension—SUMMARY Description When attempting to call a busy extension (ringing or having a conversation), an extension user can send a Call Waiting indication to the busy extension (Call Waiting).

  • Page 163

    2.10.4 Second Call Notification to Busy Extension Feature Guide References 2.1.3.3 Call Waiting User Manual References 1.2.4 When the Dialled Line is Busy or There is No Answer 1.9.3 Receiving Call Waiting (Call Waiting/Off-hook Call Announcement [OHCA]/Whisper OHCA) Feature Guide...

  • Page 164: Call Waiting Tone

    2.10.4 Second Call Notification to Busy Extension 2.10.4.2 Call Waiting Tone Description When an extension user attempts to call a busy extension (ringing or having a conversation), the Call Waiting tone can be sent to the called extension to let him know another call is waiting. Conditions •...

  • Page 165: Off-hook Call Announcement (ohca)

    2.10.4 Second Call Notification to Busy Extension 2.10.4.3 Off-hook Call Announcement (OHCA) Description An extension user can talk with a busy extension through the built-in speaker and microphone of the called party’s PT. If the existing call is using a handset, a second conversation is made using the speakerphone and microphone so that the called extension can talk to both parties.

  • Page 166: Whisper Ohca

    2.10.4 Second Call Notification to Busy Extension 2.10.4.4 Whisper OHCA Description An extension user can send a spoken message to a busy extension that will be heard directly by only the called extension user, through the handset, without interrupting the ongoing conversation. The caller cannot hear the ongoing conversation or the called extension user’s reply, unless the called extension user puts the current party on hold and switches to the waiting caller.

  • Page 167

    2.10.4 Second Call Notification to Busy Extension User Manual References 1.9.3 Receiving Call Waiting (Call Waiting/Off-hook Call Announcement [OHCA]/Whisper OHCA) Feature Guide...

  • Page 168: Conversation Features

    2.11.1 Hands-free Operation 2.11 Conversation Features 2.11.1 Hands-free Operation Description A PT user can talk to another party without lifting the handset. Pressing specific buttons (e.g., REDIAL) automatically activates hands-free mode. Conditions • PTs with the MONITOR Button PTs with the MONITOR button can only dial in hands-free mode and cannot be used for hands-free conversations.

  • Page 169: Off-hook Monitor

    2.11.2 Off-hook Monitor 2.11.2 Off-hook Monitor Description A PT user can let others listen to the user’s conversation through the built-in speaker, during a conversation using the handset. Conditions • Capable Telephones – KX-DT300 series – KX-DT500 series – KX-T7600 series –...

  • Page 170: Mute

    2.11.3 Mute 2.11.3 Mute Description During a conversation, a PT user can disable the speaker microphone or the handset microphone to consult privately with others while listening to the other party on the phone through the built-in speaker or the handset receiver.

  • Page 171: Headset Operation

    2.11.4 Headset Operation 2.11.4 Headset Operation Description This PBX allows the use of headset-compatible PTs. A PT user can talk to another party without lifting the handset. This feature is also known as Handset/Headset Selection. For connection and operation, refer to the Operating Instructions for the headset. Conditions •...

  • Page 172: Data Line Security

    2.11.5 Data Line Security 2.11.5 Data Line Security Description Setting Data Line Security at an extension protects communications between the extension and the other party from being interrupted by signals such as Call Waiting, Hold Recall and Executive Busy Override. An extension that is using a connected data device (e.g., a fax machine) can set this feature to maintain secure data transmission by preventing tones or interruptions from other extensions during communication.

  • Page 173: Flash/recall/terminate

    2.11.6 Flash/Recall/Terminate 2.11.6 Flash/Recall/Terminate Description The FLASH/RECALL button (Flash/Recall mode or Terminate mode) or Terminate button (Terminate mode) is used when a PT user disconnects the current call and originates another call without hanging up first. It performs the same function as going on-hook and then going off-hook. [Explanation of Each Mode] Flash/Recall Mode: Disconnects the line.

  • Page 174

    2.11.6 Flash/Recall/Terminate Feature Guide References 2.21.2 Flexible Buttons Feature Guide...

  • Page 175: External Feature Access (efa)

    2.11.7 External Feature Access (EFA) 2.11.7 External Feature Access (EFA) Description Normally, an extension user can only access features within the PBX. However, when performing External Feature Access (EFA) the extension user performs features outside of the PBX, such as using the transfer services of the telephone company or host PBX.

  • Page 176: Trunk Call Limitation

    2.11.8 Trunk Call Limitation 2.11.8 Trunk Call Limitation Description Trunk calls are limited by the following features: Feature Description Extension-to-Trunk Call If a call between an extension user and an outside party is Duration established, the call duration can be restricted by a system timer selected for each trunk group.

  • Page 177

    2.11.8 Trunk Call Limitation Conditions • During an Unattended Conference Call, the Unattended Conference Recall time is applied. (® 2.14.2 Conference) • When using LCO trunks that do not support Calling Party Control (CPC) signal detection (® 2.11.9 Calling Party Control (CPC) Signal Detection), the Trunk-to-Trunk Call Duration timer should not be disabled, as automatic end of call detection cannot be performed.

  • Page 178

    2.11.8 Trunk Call Limitation Trunk-to-TIE calls Legacy Trunk/ IP Trunk Private line Trunk-to-TIE: Restricted Conference calls that include legacy trunks and IP trunks IP Trunk Legacy Trunk Conference Restricted Extension Calls to an outside line (legacy or IP trunk) that cross over a One-look network and the area ID is different for each PBX.

  • Page 179

    2.11.8 Trunk Call Limitation If two PBXs in a One-look network have the same area ID, restrictions are applied as if they were one PBX (restriction types 1 to 4 above). → 9.2.2 PBX Configuration—[1-1] Configuration—Slot—System Property—Site—Main— Area ID  for logical partition IP Trunk Legacy Trunk One-look network PBX A...

  • Page 180: Calling Party Control (cpc) Signal Detection

    2.11.9 Calling Party Control (CPC) Signal Detection 2.11.9 Calling Party Control (CPC) Signal Detection Description The Calling Party Control (CPC) signal is an on-hook indication (disconnect signal) sent from the analogue trunk when the other party hangs up. To maintain efficient utilisation of trunks, the PBX monitors their state and when CPC signal is detected from a line, disconnects the line and alerts the extension with a reorder tone.

  • Page 181: Parallelled Telephone

    2.11.10 Parallelled Telephone 2.11.10 Parallelled Telephone Description Multiple telephones can be connected to the same port. This is useful to increase the number of telephones without additional extension cards. The combinations and features of the parallelled telephones are described below. Features Descriptions Connections...

  • Page 182

    2.11.10 Parallelled Telephone Features Descriptions Connections Wireless XDP For this connection, refer to 5.2.4.5 Wireless XDP APT/DPT/SLT + PS Parallel Mode Parallel Mode. Extn. 101 Extn. 101 Extn. 102 Extn. 102 Conditions [APT + SLT] • If one telephone goes off-hook while the other is on a call, a three-party call is established. If one user goes on-hook, the other user continues the call.

  • Page 183

    2.11.10 Parallelled Telephone • When using Digital XDP connection, the following features cannot be used with either the master or slave DPT: OHCA: A call waiting tone will be heard even if the OHCA feature is set. USB Module/Bluetooth Module: The DPTs will not work correctly if a USB Module or Bluetooth Module is connected.

  • Page 184: One-numbered Extension

    2.11.11 One-numbered Extension 2.11.11 One-numbered Extension Description It is possible to share one extension number between a main extension and a sub extension as a paired extension. The sub extension that is paired with the main extension can be called simultaneously by the extension number of the main extension (paired main extension number).

  • Page 185

    2.11.11 One-numbered Extension • The following features are not available both at the main/sub extension. – Walking Extension (® 2.24.3.1 Walking Extension) – Enhanced Walking Extension (® 2.24.3.2 Enhanced Walking Extension) • When one of the main extension or sub extension is busy, the paired extension cannot make a call. •...

  • Page 186: Transferring Features

    2.12.1 Call Transfer 2.12 Transferring Features 2.12.1 Call Transfer Description An extension user can transfer a call to another extension or an outside party. The following features are available: Feature Transferring method With Announcement Transfer is completed after announcing the destination party. Transfer is completed without an announcement.

  • Page 187

    2.12.1 Call Transfer Transfer Recall for Call Transfer without Announcement If the transfer destination does not answer within the preprogrammed Transfer Recall time, the call will be redirected to the Transfer Recall destination assigned to the extension which transferred the call. If the transfer destination has a destination set as Intercept Routing—No Answer, the call will be routed to that destination.

  • Page 188

    2.12.1 Call Transfer Destination Availability DISA Analogue/ISDN Remote Maintenance Idle Line Access no. + Phone no. Trunk Group Access no. + Trunk Group no. + Phone no. Other PBX Extension (TIE with no PBX Code) Other PBX Extension (TIE with PBX Code) If the transfer destination does not answer, the call is sent to Voice Mail and a message can be recorded in the mailbox of the transfer destination.

  • Page 189

    2.12.1 Call Transfer PC Programming Manual References 10.2 PBX Configuration—[2-2] System—Operator & BGM— BGM and Music on Hold—Sound on Transfer 10.3 PBX Configuration—[2-3] System—Timers & Counters—Dial / IRNA / Recall / Tone— Recall—Transfer Recall (s) 10.7.1 PBX Configuration—[2-7-1] System—Class of Service—COS Settings—CO & SMDR— Transfer to 10.7.1 PBX Configuration—[2-7-1] System—Class of Service—COS Settings—Assistant—...

  • Page 190: Sip Refer Transfer

    2.12.2 SIP Refer Transfer 2.12.2 SIP Refer Transfer Description If enabled through system programming, calls transferred to a SIP trunk will be transferred using the SIP service provider’s Transfer feature instead of the PBX’s. The following types of transfer are available: Attended Transfer Transfer is completed after announcing the transferred party.

  • Page 191: Holding Features

    2.13.1 Call Hold 2.13 Holding Features 2.13.1 Call Hold Description An extension user can put a call on hold. The following features are available depending on the result. Feature Description Regular Hold Any extension can retrieve a held call. Exclusive Call Hold Only the extension user who held the call can retrieve it.

  • Page 192

    2.13.1 Call Hold Hold Transfer to Hold (to be Retrieved from Transfer to Trunk Extension Another Extension) Flashing the Flashing the hookswitch Flashing the Flashing the hookswitch hookswitch hookswitch Mode 2 Hold Feature No. (Default) Hold Feature No. Trunk Access No. Extension No.

  • Page 193

    2.13.1 Call Hold User Manual References 1.4.2 Holding a Call Feature Guide...

  • Page 194: Call Park

    2.13.2 Call Park 2.13.2 Call Park Description An extension user can place a call into a common parking zone of the PBX. The Call Park feature can be used as a transferring feature; this releases the user from the parked call to perform other operations. The parked call can be retrieved by any extension user.

  • Page 195

    2.13.2 Call Park → Type → Parameter Selection (for Call Park) → Optional Parameter (or Ringing Tone Type Number) (for Call Park) Feature Guide References 2.21.2 Flexible Buttons 6.1 Capacity of System Resources User Manual References 1.4.2 Holding a Call Feature Guide...

  • Page 196: Call Splitting

    2.13.3 Call Splitting 2.13.3 Call Splitting Description During a conversation, an extension user can call another extension while putting the original party on Consultation Hold. The extension user can then alternate between the two parties and/or connect the original party with the third party. Conditions •...

  • Page 197: Music On Hold

    2.13.4 Music on Hold 2.13.4 Music on Hold Description Music can be played to a party that has been put on hold. The following audio sources are available: External music source User-supplied audio file Tone The audio source for Music on Hold is selected from either a BGM number (1 to 8) or the built-in tone. BGM can be either an external music source or a user-supplied audio file.

  • Page 198

    2.13.4 Music on Hold – Size: 40 MB or less – Length: 4 minutes or less • Initially, a preinstalled audio file is set as the audio source for BGM 1. Through system programming, this file can be removed or replaced like any other BGM audio file. Before installing new audio files, make sure to back up the preinstalled file if you intend to use it again in future.

  • Page 199: Conference Features

    2.14.1 Conference Features—SUMMARY 2.14 Conference Features 2.14.1 Conference Features—SUMMARY Description A conference call allows a conversation between three or more parties simultaneously. The following features are available to establish a conference call: Feature Description & Reference Conference During a two-party conversation, an extension user can add other parties to establish a conference call with up to eight parties.

  • Page 200: Conference

    2.14.2 Conference 2.14.2 Conference Description An extension user can establish a conference call by adding additional parties to an already existing two-party conversation. This PBX supports three-party through eight-party conference calls. Conferences with more than four parties are only possible when a PT or PS user originates the conference. Unattended Conference: The conference originator can leave the conference and allow other parties to continue.

  • Page 201

    2.14.2 Conference 10.9 PBX Configuration—[2-9] System—System Options—Option 2— CO - CO Call Limitation—After Conference 10.9 PBX Configuration—[2-9] System—System Options—Option 3 → Confirmation Tone—Tone 4-1 : Start Conference → Confirmation Tone—Tone 4-2 : Finish Conference → Echo Cancel—Conference 10.9 PBX Configuration—[2-9] System—System Options—Option 8— Conference Group—Maximum Number of Speakers During a Conference Group Call 12.1.4 PBX Configuration—[4-1-4] Extension—Wired Extension—Flexible Button—...

  • Page 202: Privacy Release

    2.14.3 Privacy Release 2.14.3 Privacy Release Description By default, all conversations which take place on trunks, extension lines and doorphone lines are protected by privacy (Automatic Privacy). Privacy Release allows a PT/PS user to suspend Automatic Privacy for an existing trunk call on the S-CO button in order to establish a three-party call.

  • Page 203: Conference Group Call Features

    2.15.1 Conference Group Call 2.15 Conference Group Call Features 2.15.1 Conference Group Call Description Conference group calling allows you to call a pre-determined group (conference group) of parties simultaneously. Each party that answers the call joins the conference. An extension user can call a conference group of up to 31 parties to establish a conference call, for a maximum of 32 participants.

  • Page 204

    2.15.1 Conference Group Call Button Function CONF (Conference) Establishes a conversation with the current members in the order assigned in the conference group. Pressing this button again will add the next available member in the group to the conversation. TRANSFER Removes the member who joined the conversation last.

  • Page 205

    2.15.1 Conference Group Call An entry code can also be specified to restrict access to the call. The entry code can be set when the caller initiates the conference group call. If an entry code is to be set, usually the caller will inform call participants in advance.

  • Page 206

    2.15.1 Conference Group Call 10.6.1 PBX Configuration—[2-6-1] System—Numbering Plan—Main—Features— Conference Group Call Operation 10.7.1 PBX Configuration—[2-7-1] System—Class of Service—COS Settings—Miscellaneous— Conference Group Call Operation 10.9 PBX Configuration—[2-9] System—System Options—Option 8— Conference Group—Maximum Number of Speakers During a Conference Group Call 11.9 PBX Configuration—[3-9] Group—Conference Group →...

  • Page 207: Direct Inward System Access (disa) Features

    2.16.1 Direct Inward System Access (DISA) 2.16 Direct Inward System Access (DISA) Features 2.16.1 Direct Inward System Access (DISA) Description An outside caller can access specific PBX features as if the caller is an SLT extension user in the PBX, when the incoming call destination is a DISA floating extension number assigned to each DISA message.

  • Page 208

    2.16.1 Direct Inward System Access (DISA) ® 5.4.1 Easy Setup Wizard ® 13.3.2 PBX Configuration—[5-3-2] Optional Device—Voice Message—DISA Message— 1 Digit AA Destination (Extension Number)—Dial 0–9 ® 13.3.2 PBX Configuration—[5-3-2] Optional Device—Voice Message—DISA Message— Busy / DND Message No. DISA Security Mode and Available Features If the DISA AA service is not employed, the caller may access the PBX features by entering the feature numbers.

  • Page 209

    2.16.1 Direct Inward System Access (DISA) DISA Intercept Routing—No Answer If a destination is not available to answer a DISA call within a preprogrammed time period (DISA Intercept time) after the call is reached, the call will be redirected to the programmed destination by the Intercept feature. If the intercept destination is not available to answer the call within a preprogrammed time period (DISA Disconnect Time after Intercept) after the DISA Intercept time expires, the call will be disconnected.

  • Page 210

    2.16.1 Direct Inward System Access (DISA) Trunk Access + Location Name CLI Destination Telephone Number J. Smith 912341115678 In this example, calls received on trunk 01 are routed to the DISA OGM with floating extension number 5801. If the number of the received call (after modification according to the Caller ID table) is "12341115678", the call originator is recognised as extension 200, and the Walking COS feature is automatically activated.

  • Page 211

    2.16.1 Direct Inward System Access (DISA) [Flowchart] A DISA call from an outside party is received. Is there a port available? The call is routed to an operator, etc. (DISA Intercept when All (DISA Delayed DISA Ports are busy) Answer time expires) The PBX answers the call.

  • Page 212

    2.16.1 Direct Inward System Access (DISA) Continued from previous page None None None None No Security Trunk Security All Security Is the dialled number an extension number or floating extension number? Is the Walking COS/Verification Code Entry feature number dialled for Security Mode Override? What is the dialled number? Is the correct...

  • Page 213

    2.16.1 Direct Inward System Access (DISA) Continued from previous page Continued from previous page What method is assigned for DISA Intercept Is an Intercept Routing DND? Routing Busy destination assigned? The call is routed to Intercept Routing Busy tone the intercept destination. (Intercept Routing Busy) Does the caller Is a DISA Busy...

  • Page 214

    2.16.1 Direct Inward System Access (DISA) While hearing a ringback, reorder, or busy tone, retrying the call is possible by pressing " ". System programming selects whether pressing " " during a trunk-to-trunk conversation returns to the DISA top menu or sends a DTMF tone. •...

  • Page 215

    2.16.1 Direct Inward System Access (DISA) – If the destination trunk supports End of Call Detection, a paging call can be made after dialling "#". – If the transferred call is forwarded to another outside destination, COS settings are ignored. •...

  • Page 216

    2.16.1 Direct Inward System Access (DISA) Case 1: When Extn. 101 forwarded the call, Automatic Walking COS was performed with Cellular Phone-1’s telephone number. – Displayed CLIP: Same as if Extn. 101 made a trunk call. Case 2: When Extn. 101 forwarded the call, Automatic Walking COS was not performed, and Send CLIP of CO Caller—when call is transferred to CO (CLIP of Held Party) is set to Enable.

  • Page 217

    2.16.1 Direct Inward System Access (DISA) KX-NSE101, KX-NSE105, KX-NSE110 or KX-NSE120 (Activation Key for Mobile Extension) is required to use this feature. One activation key is required for each extension that will use this feature. • Each outgoing message (OGM) can be assigned a name through system programming for programming reference.

  • Page 218

    2.16.1 Direct Inward System Access (DISA) Feature Guide References 2.1.1.6 Intercept Routing 2.1.1.7 Intercept Routing—No Destination 2.3 Call Forwarding (FWD)/Do Not Disturb (DND) Features 5.1.1 Class of Service (COS) 5.5.8 Floating Extension User Manual References 1.2.8 To Access Another Party Directly from Outside (Direct Inward System Access [DISA]) 1.2.9 Setting Your Telephone from Another Extension or through DISA (Remote Setting) Feature Guide...

  • Page 219: Automatic Fax Transfer

    2.16.2 Automatic Fax Transfer 2.16.2 Automatic Fax Transfer Description The PBX can distinguish between fax calls and other types of calls arriving on DISA lines, and automatically transfer fax calls to preprogrammed destinations. When a call arrives on a DISA line, an OGM is played (®...

  • Page 220

    2.16.2 Automatic Fax Transfer 13.3.2 PBX Configuration—[5-3-2] Optional Device—Voice Message—DISA Message— Fax Extension Feature Guide References 2.16.1 Direct Inward System Access (DISA) Feature Guide...

  • Page 221: Built-in Simplified Voice Message (svm)

    2.16.3 Built-in Simplified Voice Message (SVM) 2.16.3 Built-in Simplified Voice Message (SVM) Description This feature provides simple answering machine features for extensions. Features for an extension user with a message box: An extension user can record a personal greeting message to greet a caller and ask him to leave a voice message.

  • Page 222: Message Notification

    2.16.3 Built-in Simplified Voice Message (SVM) – Intercept Routing—No Answer/Busy/DND (® 2.1.1.6 Intercept Routing) [Programming Example for Intercept Routing] Extension No. Intercept Destination Lunch Break Night – – – (Operator) In this example: If a call is received at extension 101 and cannot be answered: In day mode: the call will be redirected to extension 102.

  • Page 223

    2.16.3 Built-in Simplified Voice Message (SVM) Caller’s Name Caller’s Telephone Number Time recording started Voice Message Status – "New" is displayed for voice messages which have not previously been listened to. – "Old" is displayed for voice messages which have previously been listened to. This information can be viewed with the display of a PT or PS.

  • Page 224

    2.16.3 Built-in Simplified Voice Message (SVM) Messaging system. (® Section 3 Unified Messaging System) You can use SVM feature and the Unified Messaging system simultaneously. Conditions [General] • This feature will function using the preinstalled MPR card. • The maximum number of voice messages (not including greeting messages) that can be recorded for an extension can be set between 1 and 100 through system programming.

  • Page 225

    2.16.3 Built-in Simplified Voice Message (SVM) The OGM feature for the card/block to which the SVM mailbox belongs must be enabled via system programming. [SVM Remote Access from Trunk] • Whether Walking COS is available or not can be set through system programming. If the PBX uses analogue trunks, it is strongly recommended to prohibit Walking COS access.

  • Page 226: Paging Features

    2.17.1 Paging 2.17 Paging Features 2.17.1 Paging Description An extension user can make a voice announcement to many destinations simultaneously. The message is announced over the built-in speakers of PTs and/or external speakers (external pagers) which belong to the paging group. The PBX can connect to six external pagers. The paged person can answer the page from a nearby telephone.

  • Page 227

    2.17.1 Paging Conditions • Paging announcements cannot be heard at the following types of extensions: – – SLTs – Ringing or busy PTs – PTs in Paging Deny mode – PTs in Paging DND mode – IP-PTs assigned to extension user group 31 (default) –...

  • Page 228

    2.17.1 Paging User Manual References 1.7.1 Paging 1.7.2 Answering/Denying a Paging Announcement Feature Guide...

  • Page 229: Trunk Answer From Any Station (tafas)

    2.17.2 Trunk Answer From Any Station (TAFAS) 2.17.2 Trunk Answer From Any Station (TAFAS) Description When a call is received at the floating extension number assigned to the external pager, a ring tone is sent through the pager. Any extension user can then answer the call. Conditions •...

  • Page 230: External Device Features

    2.18.1 Doorphone Call 2.18 External Device Features 2.18.1 Doorphone Call Description It is possible to connect doorphones directly to the PBX. When a visitor presses the call button on a doorphone, the doorphone calls a preprogrammed destination (extension or outside party). In addition, extension users can dial the preset number of a doorphone to call that doorphone.

  • Page 231

    2.18.1 Doorphone Call 10.8.2 PBX Configuration—[2-8-2] System—Ring Tone Patterns—Call from DOORPHONE 10.9 PBX Configuration—[2-9] System—System Options—Option 3— Confirmation Tone—Tone 1 : Called by Voice 13.1 PBX Configuration—[5-1] Optional Device—Doorphone PT Programming Manual References [720] Doorphone Call Destination [729] Doorphone Number Reference User Manual References 1.11.1 If a Doorphone/Door Opener is Connected Feature Guide...

  • Page 232: Door Open

    2.18.2 Door Open 2.18.2 Door Open Description An extension user can unlock the door for a visitor using his telephone. The door can be unlocked by extension users who are allowed to unlock the door through COS programming. However, while engaged on a doorphone call, any extension user can unlock the door to let the visitor in (®...

  • Page 233: External Sensor

    2.18.3 External Sensor 2.18.3 External Sensor Description External sensing devices, such as security alarms or smoke detectors, can be connected to the PBX. When the PBX receives input from a sensor, a call is made to the preset destination, alerting the extension user. The available destinations of a sensor call are as follows: [Available Destinations] Destination...

  • Page 234

    2.18.3 External Sensor • If the destination of a sensor call has set FWD, the sensor call will be redirected to the FWD destination. However, if the FWD destination is not supported as the destination of a sensor call (e.g., an outside party), the call will be received at the original destination.

  • Page 235: External Relay Control

    2.18.4 External Relay Control 2.18.4 External Relay Control Description By turning external device relays on and off, the PBX can control external devices such as alarms. When an extension user enters the External Relay Control feature number, the specified relay turns on for a preprogrammed length of time.

  • Page 236: Caller Id Features

    2.19.1 Caller ID 2.19 Caller ID Features 2.19.1 Caller ID Description The PBX receives caller information, such as the caller’s name and telephone number, through the trunk. This information can then be shown on the displays of PTs, PSs, or SLTs that support FSK-type Caller ID. The PBX can modify a received number according to preprogrammed tables, so that an extension user can easily use the received number to call the caller back.

  • Page 237

    2.19.1 Caller ID This PBX supports 4 modification tables, each of which can be used for any number of trunk groups. Each table has 10 locations for local/international calls and one for long distance calls. The PBX checks the local/ international call data first.

  • Page 238

    2.19.1 Caller ID <Modification Flowchart> A trunk call with the caller's information is received. Checks the Table Selection. Table 1 Is the area code found in local/international call data Yes: in the modification table? e.g., 00987654321 e.g., 3344556677 Checks the local/ international call data.

  • Page 239

    2.19.1 Caller ID Location (System Speed System Speed Dialling Telephone No. CLI Destination Dialling No.) Name ® 14.1 PBX Configuration—[6-1] Feature—System Speed Dial— CO Line Access Number + Telephone Number ® 14.1 PBX Configuration—[6-1] Feature—System Speed Dial— Name ® 14.1 PBX Configuration—[6-1] Feature—System Speed Dial— CLI Destination Caller’s Name Reference A name can also be shown on the display or SMDR.

  • Page 240

    2.19.1 Caller ID PC Programming Manual References 10.3 PBX Configuration—[2-3] System—Timers & Counters—Miscellaneous → Caller ID—Waiting to receive (s) → Caller ID—Visual Caller ID Display (s) 10.9 PBX Configuration—[2-9] System—System Options—Option 4— Private Network—Public Call through Private Network—Minimum Public Caller ID Digits 10.10 PBX Configuration—[2-10] System—Extension CID Settings 11.1.1 PBX Configuration—[3-1-1] Group—Trunk Group—TRG Settings—Main—...

  • Page 241: Incoming Call Log

    2.19.2 Incoming Call Log 2.19.2 Incoming Call Log Description When an incoming public trunk call with the caller’s information (e.g., Caller ID) is directed to an extension, the information is automatically recorded in the call log of the called extension. Also, depending on system programming, incoming intercom calls (including over a TIE connection) are logged in the incoming call log.

  • Page 242

    2.19.2 Incoming Call Log It is also possible to specify through system programming if calls answered using Call Pickup are recorded as "Not Answered" or "Answered" in the incoming call log of the original destination. • Call Log for PS Calls If a PS or a CS is in one of the following situations when a call arrives, the information is logged in the call log for the PS: When the PS is out of range.

  • Page 243

    2.19.2 Incoming Call Log →Option 5— Incoming Call Display →Option 6— Display Lock/SVM Lock →Option 7— Incoming Call Log Memory 12.1.4 PBX Configuration—[4-1-4] Extension—Wired Extension—Flexible Button— Type 12.2.1 PBX Configuration—[4-2-1] Extension—Portable Station—Extension Settings →Option 5— Incoming Call Display →Option 7— Incoming Call Log Memory Feature Guide References 2.6.4 Speed Dialling—Personal/System...

  • Page 244: Message Features

    2.20.1 Message Waiting 2.20 Message Features 2.20.1 Message Waiting Description An extension user can notify another extension user that he wishes to talk to the user. The notified extension user can return the call or listen to the messages recorded by the Unified Messaging system, a Voice Processing System (VPS) or the Built-in Simplified Voice Message feature.

  • Page 245

    2.20.1 Message Waiting PC Programming Manual References 9.16 PBX Configuration—[1-1] Configuration—Slot—Port Property—V-SIPEXT 10.6.1 PBX Configuration—[2-6-1] System—Numbering Plan—Main—Features— Message Waiting Set / Cancel / Call Back 10.6.3 PBX Configuration—[2-6-3] System—Numbering Plan—B/NA DND Call Feature— Message Waiting 10.9 PBX Configuration—[2-9] System—System Options—Option 3— Dial Tone—Distinctive Dial Tone 10.9 PBX Configuration—[2-9] System—System Options—Option 5—...

  • Page 246: Absent Message

    2.20.2 Absent Message 2.20.2 Absent Message Description An extension user can set or select a message (e.g., the reason for absence) to be displayed on his telephone. When a display PT user calls the extension, the message is shown on the caller’s telephone. The following messages can be programmed as desired: Message Type...

  • Page 247

    2.20.2 Absent Message PT Programming Manual References [008] Absent Message Feature Guide References 6.1 Capacity of System Resources User Manual References 1.6.2 Showing a Message on the Caller’s Telephone Display (Absent Message) 3.1.2 Settings on the Programming Mode Feature Guide...

  • Page 248: Proprietary Telephone (pt) Hardware Features

    2.21.1 Fixed Buttons 2.21 Proprietary Telephone (PT) Hardware Features 2.21.1 Fixed Buttons Description PTs, DSS Consoles, and Add-on Key Modules are provided with the following feature/Line Access buttons: Depending on your device type, some buttons may not be provided. As for buttons on PSs, please refer to the Operating Instructions for each PS. [PT and Add-on Key Module] Button Usage...

  • Page 249

    2.21.1 Fixed Buttons Button Usage Used for a hands-free dialling. Also used to monitor the MONITOR party’s voice in hands-free mode. Used to leave a message waiting indication or call back MESSAGE the party who left the message waiting indication. Used to redial the last dialled number.

  • Page 250

    2.21.1 Fixed Buttons Button Usage Used to access an extension with one touch. Every Flexible DSS (Direct Station Selection) button is programmed to correspond to an extension. DSS buttons can also be reassigned to other features. Used to access a preprogrammed feature with one PF (Programmable Feature) touch.

  • Page 251: Flexible Buttons

    2.21.2 Flexible Buttons 2.21.2 Flexible Buttons Description You can customise the flexible buttons and/or programmable feature (PF) buttons on PTs, Add-on Key Modules, and PSs through either system or personal programming. They can then be used to make or receive intercom or trunk calls or be used as feature buttons, as follows: [Button Usage] Button...

  • Page 252

    2.21.2 Flexible Buttons Button Usage Wrap-up Used to switch the Wrap-up/Not Ready and Ready modes. System Alarm Used to confirm a PBX error. Time Service Used to switch the assigned time modes: day, lunch, break or night. Also used to check the current time mode status. Answer Used to answer an incoming call.

  • Page 253

    2.21.2 Flexible Buttons Button Usage Secondary Directory Number Used to show the current status of another extension, call the (SDN) extension, and pick up or transfer calls to it. (® 2.9.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension) One-touch Feature Setting Buttons: Pressing these buttons while on-hook changes the feature settings. The new mode will be displayed for a preprogrammed time period.

  • Page 254

    2.21.2 Flexible Buttons User Manual References 1.14.4 Self Labelling (KX-NT366/KX-NT553/KX-NT556/KX-NT560/KX-UT248/KX-UT670 only) 3.1.3 Customising the Buttons Feature Guide...

  • Page 255: Led Indication

    2.21.3 LED Indication 2.21.3 LED Indication Description The LED (Light Emitting Diode) of the Message/Ringer Lamp and following buttons (Line Status Buttons and Corresponding Extension Status Button) show line conditions with a variety of light patterns. Line Status Buttons: S-CO, G-CO, L-CO, INTERCOM, ICD Group, PDN Corresponding Extension Status Button: DSS, SDN Light Pattern of the Message/Ringer Lamp [IP-PT and DPT]...

  • Page 256

    2.21.3 LED Indication Line Status Button Incoming Call Light Intercom Trunk Status Distribution Pattern Line Status Group Line Status S-CO G-CO L-CO INTERCOM ICD Group Slow red Another — flashing extension is holding the line. Rapid red Incoming call to the incoming call distribution —...

  • Page 257

    2.21.3 LED Indication PC Programming Manual References 10.9 PBX Configuration—[2-9] System—System Options →Option 1— PT Fwd / DND—Fwd LED →Option 1— PT Fwd / DND—DND LED →Option 4— DSS Key—DSS key mode for Incoming Call Feature Guide References 2.2.2.2 Group Call Distribution 2.2.2.8 Log-in/Log-out 2.3 Call Forwarding (FWD)/Do Not Disturb (DND) Features 2.13.1 Call Hold...

  • Page 258: Display Information

    Trunk number/name ®102:Mike These can be displayed in Original Destination, if the call is forwarded turn by pressing the Panasonic DDI/DID/MSN name TRANSFER button or DISP Soft button during a call. Call charge fee during a trunk call.

  • Page 259

    2.21.4 Display Information 12.2.1 PBX Configuration—[4-2-1] Extension—Portable Station—Extension Settings →Option 5— Display Language →Option 5— Incoming Call Display →Option 5— Automatic LCD Switch when Start Talking 14.2 PBX Configuration—[6-2] Feature—Hotel & Charge—Charge → Charge Options—Digits After Decimal Point → Charge Options—Currency →...

  • Page 260: Administrative Information Features

    2.22.1 Record Log Features 2.22 Administrative Information Features 2.22.1 Record Log Features 2.22.1.1 Station Message Detail Recording (SMDR) Description Automatically records detailed information for each extension. SMDR Output Port The following output methods can be selected through system programming: ® 19.1 PBX Configuration—[11-1] Maintenance—Main—SMDR— SMDR Format—Port Output Method Description...

  • Page 261

    2.22.1 Record Log Features Pattern A: 80 digits without call charge information Date Time Dial Number Ring Duration ACC Code (8 digits) (25) (10) 01/02/02 10:03AM 1200 <I>12345678901234567890 5'15 00:00'00 01/02/02 10:07AM 1200 <I> 0'05 00:01'05 9876543210 01/02/02 10:15AM 1200 1234567890123456 00:01'05 9876543210...

  • Page 262

    2.22.1 Record Log Features Number in Item Description the Pattern Date Shows the date of the call. Time Shows the end time of a call as Hour/Minute/AM or PM. Shows the extension number, floating extension number, etc., (Extension) which was engaged in the call. Also shows the following codes: Dxxx: Outgoing trunk call from a doorphone (xxx=doorphone number) (®...

  • Page 263

    2.22.1 Record Log Features Number in Item Description the Pattern Dial Number [Trunk Call] Outgoing Trunk Call Shows the dialled telephone number. Valid digits are as follows: 0 through 9, P: Pause F: EFA signal =: A Host PBX Access code (® 2.5.4.8 Host PBX Access Code (Access Code to the Telephone Company from a Host PBX)) .

  • Page 264

    2.22.1 Record Log Features Number in Item Description the Pattern CD (Condition Shows other call information with the following codes: Code) CL: Collect call TR: Transfer FW: FWD to trunk D0: Call using DISA or TIE line service RM: Remote maintenance (modem) (® 5.5.2 PC Programming) NA: Not answered call RC: Received call AN: Answered call...

  • Page 265

    2.22.1 Record Log Features Item Description Caller’s identification Controls whether the caller’s identification number, name, number and name, or nothing is shown. If "none" is selected, <I> will not be shown. ® 19.1 PBX Configuration—[11-1] Maintenance—Main—SMDR Options— Option—Caller ID Number & Name DID/DDI number Controls whether the DID/DDI number, name, number and name, or nothing is shown.

  • Page 266

    2.22.1 Record Log Features Item Description Printing Message Specifies the messages that can be selected from an extension (® 2.22.2 Printing Message). ® 14.2 PBX Configuration—[6-2] Feature—Hotel & Charge—Main— SMDR for External Hotel Application 2—Printing Message 1–8 Time format Controls whether time is displayed in 12-hour or 24-hour format. ®...

  • Page 267

    PBX’s capacity, older records will be deleted. Also, when the application restarts or is reconnected, duplicated call records may be output. [Using SMDR with applications] SMDR data can also be monitored by applications such as Panasonic CA Call Accounting. For more information, see your application’s documentation. Installation Manual References 4.10 Connection of Peripherals...

  • Page 268

    2.22.1 Record Log Features →SMDR →SMDR Options PT Programming Manual References [802] SMDR Page Length [803] SMDR Skip Perforation [804] SMDR Outgoing Call Printing [805] SMDR Incoming Call Printing Feature Guide References 2.1.1.3 Direct Inward Dialling (DID)/Direct Dialling In (DDI) 2.1.1.4 Multiple Subscriber Number (MSN) Ringing Service 2.2.2.8 Log-in/Log-out 2.5.4.8 Host PBX Access Code (Access Code to the Telephone Company from a Host PBX)

  • Page 269: Syslog Record Management

    2.22.1 Record Log Features 2.22.1.2 Syslog Record Management Description By connecting this PBX to a Syslog server over a LAN, it is possible to output local alarm information (major alarms/minor alarms) to an external PC. Conditions • To be able to use this feature, through system programming, it is required to enable this feature and register the IP address of the Syslog server.

  • Page 270: Printing Message

    2.22.2 Printing Message 2.22.2 Printing Message Description An extension user can select a message to be output on SMDR. Up to eight messages can be preprogrammed in the Printing Message table, and are available to all extensions connected to the PBX. A message can contain the "%"...

  • Page 271: Call Charge Services

    2.22.3 Call Charge Services 2.22.3 Call Charge Services Description The PBX receives a call charge signal during or after a conversation with an outside party. The call charge information is shown on the telephone display and SMDR. Call Charge Signal Services The type of call charge service that is used by the PBX is decided by the type of signal received from the telephone company.

  • Page 272

    2.22.3 Call Charge Services Clear the call charges of all extensions and verification codes. View the call charges (Call Charge Reference) for each trunk, extension, or verification code. Set the call charge rate for each trunk group. Print out the total call charges for all extensions and verification codes. Set a budget for each extension and verification code.

  • Page 273

    2.22.3 Call Charge Services PT Programming Manual References [010] Charge Margin [011] Charge Tax [012] Charge Rate per Unit [130] Decimal Point Position for Currency [131] Currency Feature Guide References 2.7.6 Verification Code Entry 2.21.2 Flexible Buttons 6.1 Capacity of System Resources User Manual References 1.12.1 Using the Telephones in a Hotel-type Environment (Hospitality Features) 4.1.2 Manager Programming...

  • Page 274: Hospitality Features

    2.23.1 Hospitality Features—SUMMARY 2.23 Hospitality Features 2.23.1 Hospitality Features—SUMMARY Description This PBX has several features that support its use in a hotel-type environment, where extensions correspond to guest rooms. Feature Description & Reference Room Status Control An extension designated as the hotel operator can set the check-in status of rooms remotely.

  • Page 275: Room Status Control

    2.23.2 Room Status Control 2.23.2 Room Status Control Description A PT with a 6-line display designated as a hotel operator extension can be used to view and set the Check-in/ Check-out/Cleaned-up (Ready or Not Ready) status of guest rooms associated with extensions. Any wired extension can be used as a room extension without special programming.

  • Page 276

    2.23.2 Room Status Control [Example Use: Checked-in Mode] DSS button Check-in button Room101 Rooms 101 and 103 are currently in Check-out button Room102 checked-in status. Cleaned-up button Room103 Room104 Room105 When in Room Status Control mode, the hotel operator’s extension is treated as a busy extension, similar to when performing PT programming.

  • Page 277

    2.23.2 Room Status Control User Manual References 1.12.1 Using the Telephones in a Hotel-type Environment (Hospitality Features) 4.1.3 Supervisory Monitor (ACD) Control Feature Guide...

  • Page 278: Call Billing For Guest Room

    2.23.3 Call Billing for Guest Room 2.23.3 Call Billing for Guest Room Description Separately from SMDR, it is possible to output a record of calls along with charges (e.g., telephone charges, minibar, etc.), which can be used in billing a guest. Charge Items This feature provides three types of programmable charge items (Charge Item 1, Charge Item 2, and Charge Item 3) which can be used for billing guests for various services (e.g., telephone charges).

  • Page 279

    2.23.3 Call Billing for Guest Room [Example of Call Billing Sheet] **************************************** Hotel **************************************** Check in : 01.JAN.00 06:31PM Check out : 03.JAN.00 07:03AM Room 202 : Mr. Smith 01/01/00 06:52PM 202 01 Call amount:0012 01:24'30 00084.50 001 02/01/00 06:07PM 202 01 123456789 00:10'12 00010.20 1234567890 02/01/00 07:30PM...

  • Page 280

    2.23.3 Call Billing for Guest Room ® 12.1.1 PBX Configuration—[4-1-1] Extension—Wired Extension—Extension Settings—Main— Extension Conditions CAUTION If the Call Log for Built-in ACD Report setting for the Supervisory Monitor (ACD) Control feature is enabled through system programming, this feature cannot be used. For details, refer to the relevant chapter in the PC Programming Manual or consult your system administrator.

  • Page 281: Extension Controlling Features

    2.24.1 Extension Personal Identification Number (PIN) 2.24 Extension Controlling Features 2.24.1 Extension Personal Identification Number (PIN) Description Each extension user can have his own PIN through system programming or personal programming (Extension PIN [Personal Identification Number]) to set features or access his own telephone remotely. The following features cannot be used without the PIN: Live Call Screening (LCS) (®...

  • Page 282

    2.24.1 Extension Personal Identification Number (PIN) 12.2.1 PBX Configuration—[4-2-1] Extension—Portable Station—Extension Settings—Main— Extension PT Programming Manual References [005] Extension Personal Identification Number (PIN) User Manual References 3.1.2 Settings on the Programming Mode 4.1.2 Manager Programming Feature Guide...

  • Page 283: Extension Feature Clear

    2.24.2 Extension Feature Clear 2.24.2 Extension Feature Clear Description Extension users can clear all the following features set on their own telephone at once. This feature is also known as Station Programme Clear. Features After Setting Absent Message FWD*/DND* Call Pickup Deny Allow Call Waiting* Disable (In Canada, the default setting is "Enable"...

  • Page 284

    2.24.2 Extension Feature Clear User Manual References 1.9.14 Clearing Features Set at Your Extension (Extension Feature Clear) Feature Guide...

  • Page 285: Walking Extension Features

    2.24.3 Walking Extension Features 2.24.3 Walking Extension Features 2.24.3.1 Walking Extension Description It is possible to use any extension and have your extension settings available to you. Settings such as extension number, one-touch dialling memory, and COS are all available to you at the new location. This feature is also known as Walking Station.

  • Page 286: Enhanced Walking Extension

    2.24.3 Walking Extension Features 2.24.3.2 Enhanced Walking Extension Description It is possible to use the Walking Extension feature with extensions in Service-in (functions normally) and Service-out (cannot make trunk calls or receive calls) modes, allowing extensions and locations (i.e., telephones) to be utilised more efficiently. Extensions can be set to Service-out mode when the extension user is not using the extension or to prevent calls from being made or received when no one is using the location.

  • Page 287

    2.24.3 Walking Extension Features Extension settings can be switched allowing multiple extension users to use the same telephone as follows: Virtual Location Extn. 101 Extn. 101 Extn. 101 Service-out Service-in Service-out Service-out Service-in Service-out Service-in Virtual Virtual Location Location Extn. 102 Extn.

  • Page 288: Walking Extension-home Position Control

    2.24.3 Walking Extension Features 2.24.3.3 Walking Extension-Home position control Description The Walking Extension and Enhanced Walking Extension features include the Home position control feature which can be set through system programming. The Enable/Disable setting for Home position control applies to both the Walking Extension and Enhanced Walking Extension features.

  • Page 289

    2.24.3 Walking Extension Features <Enable: Return to the home location> Home Location Extn. 101 Service-in Extn. 101 Service-out Extn. 101 Service-in Service-out Location 1 Extn. 101 Extn. 102 Extn. 101 Location 2 Extn. 102 Extn. 101 Extn. 102 Explanation: When an extension user enters Service-in mode at a location other than the home location, the location of the extensions are switched temporarily, and returned to their home locations when the extension enters Service-out mode.

  • Page 290: Timed Reminder

    2.24.4 Timed Reminder 2.24.4 Timed Reminder Description An extension can be preset to ring at a certain time, to act as a wake-up call or reminder. This feature can be programmed to activate only once, or daily. If the user answers the alarm call, a prerecorded voice message will be heard.

  • Page 291: Audible Tone Features

    2.25.1 Dial Tone 2.25 Audible Tone Features 2.25.1 Dial Tone Description The following distinctive dial tones inform extensions about features activated on their extensions. Each dial tone type has two frequencies (e.g., dial tone 1A and dial tone 1B). Type Description Tone 1A/1B A normal dial tone is heard when:...

  • Page 292

    2.25.1 Dial Tone The dial tone type for the ARS feature can be selected separately. If "Type A" is selected for the ARS, dial tone 1A will be heard. If "Type B" is selected, dial tone 1B will be heard. •...

  • Page 293: Confirmation Tone

    2.25.2 Confirmation Tone 2.25.2 Confirmation Tone Description At the end of feature operations, the PBX confirms the success of the operation by sending a confirmation tone to extension users. Type Description Tone 1 Sent when the setting is accepted. Sent when a call is received in voice-calling mode (Alternate Receiving—Ring/Voice).

  • Page 294

    2.25.2 Confirmation Tone PC Programming Manual References 10.9 PBX Configuration—[2-9] System—System Options—Option 3 → Confirmation Tone—Tone 1 : Called by Voice → Confirmation Tone—Tone 2 : Paged / Automatic Answer → Confirmation Tone—Tone 3-1 : Start Talking after Making Call / Call from DOORPHONE →...

  • Page 295: Computer Telephony Integration (cti) Features

    When an extension user receives an incoming call, detailed caller information can be displayed on the PC automatically. A PC and CTI server application software, such as Panasonic Communication Assistant (CA), are required to use CTI features. The PC running the application monitors the status of the PBX and controls the PBX via the CTI Server.

  • Page 296

    2.26.1 Computer Telephony Integration (CTI) PC Programming Manual References 10.6.1 PBX Configuration—[2-6-1] System—Numbering Plan—Main—Features— Dial Information (CTI) 10.9 PBX Configuration—[2-9] System—System Options—Option 6 (CTI) Feature Guide...

  • Page 297: Ca (communication Assistant)

    2.26.2 CA (Communication Assistant) 2.26.2 CA (Communication Assistant) Description Panasonic Communication Assistant (CA) is a CTI application usable with any telephone. A CTI server is not required to use CA. CA Client has 4 operating modes: Basic-Express, Pro, Supervisor, and Operator Console.

  • Page 298: Integration With Communication Bridge

    2.26.3 Integration with Communication Bridge 2.26.3 Integration with Communication Bridge Description This PBX can integrate with Poltys Communication Bridge and a softphone specified by Poltys as the mobile ® client, which is called the Mobile UC (Unified Communication). A Mobile UC is software that enables features such as presence detection and text chat on a SIP softphone for a smartphone or tablet.

  • Page 299: Cellular Phone Features

    2.27.1 Cellular Phone Features—SUMMARY 2.27 Cellular Phone Features 2.27.1 Cellular Phone Features—SUMMARY Description This PBX provides features to support the use of cellular phones and other outside destinations with the PBX. Calls can be forwarded from virtual PSs to outside destinations such as cellular phones, and then answered as if the user was at an extension within the PBX.

  • Page 300

    2.27.1 Cellular Phone Features—SUMMARY Conditions • KX-NSE101, KX-NSE105, KX-NSE110, or KX-NSE120 (Activation Key for Mobile Extension) is required to use these features. One activation key is required for each extension that will use these features. Also, the Mobile Extension setting for each extension must be set to Enable. •...

  • Page 301: Voice Mail Features

    2.28.1 Voice Mail (VM) Group 2.28 Voice Mail Features 2.28.1 Voice Mail (VM) Group Description A VPS can be connected to extension ports of the PBX. The extension ports make a group, called a VM group. This group has a floating extension number. The VM group can be the destination for redirected calls and incoming calls.

  • Page 302

    2.28.1 Voice Mail (VM) Group VM (DPT) Group Assignment: The VPS is connected to the DPT ports of the PBX. These DPT ports, as well as VM (DPT) group settings, must be configured to allow DPT (Digital) Integration, as shown in the following [Programming Example of Extension Port] and [Programming Example of VM (DPT) Group].

  • Page 303

    2.28.1 Voice Mail (VM) Group When incoming calls are received at the floating extension number of the VM group, calls will hunt starting at the lowest VM port number. In this case, the FWD and DND settings (® 2.3.1 Call Forwarding (FWD)/ Do Not Disturb (DND)—SUMMARY) for each extension port are disregarded.

  • Page 304: Voice Mail Dtmf Integration

    When a caller reaches the VPS, the VPS greets and guides the caller to leave a voice message for a specified mailbox. [Example] The VPS sends the message to the caller, "Thank you for calling Panasonic. Please enter the mailbox number of the person you wish to leave your message for." ¯...

  • Page 305

    2.28.2 Voice Mail DTMF Integration 11.12.2 PBX Configuration—[3-12-2] Group—VM(DTMF) Group—Group Settings → VM DTMF Command—Recording Message → VM DTMF Command—Listening Message → VM DTMF Command—Switching to AA → VM DTMF Command—Switching to VM Command (Default) Switching to VM Switching to AA Recording message Listening message Note...

  • Page 306

    2.28.2 Voice Mail DTMF Integration ® 11.12.1 PBX Configuration—[3-12-1] Group—VM(DTMF) Group—System Settings— Others—Intercept Routing to the VPS Sequence Transmitted Command Parameter In AA Service Mode In VM Service Mode Answer by Mailbox Switching to VM command + Recording message command Recording message command (H [H = Mailbox No.]) (#6 + H [H = Mailbox No.])

  • Page 307

    2.28.2 Voice Mail DTMF Integration [Performance of Pressing the VM Transfer Button and Entering an Extension Number] Transmitted Command In AA Service Mode In VM Service Mode Switching to VM command + Recording Recording message command (H [H = message command (#6 + H [H = Mailbox No.]) Mailbox No.]) [Example] Trunk Call...

  • Page 308

    2.28.2 Voice Mail DTMF Integration [Example] Sent "#6" + " ", "102". Listening message command, mailbox number Switching to VM command Pressing the MESSAGE button VPS (In AA Extn. 102 service mode) Mailbox for Extn. 102 AA Service If the VPS transfers the call using the AA service, the PBX will inform the VPS of the status of the called destination with the preprogrammed DTMF status signal so that the VPS can confirm the status of the extension without listening to the system tones (e.g., ringback tone).

  • Page 309

    VM DTMF Status Signal—FWD to Extension Ringback Tone [Example] An incoming call reaches the VPS. The VPS greets the caller: "Thank you for calling Panasonic. If you know the extension number of the person you wish… ". Transfer The caller dials the extension number (extn.

  • Page 310

    2.28.2 Voice Mail DTMF Integration PC Programming Manual References 10.3 PBX Configuration—[2-3] System—Timers & Counters—Miscellaneous— Voice Mail (Caller from VM to CO)—On-hook Wait Time (s) 11.5.1 PBX Configuration—[3-5-1] Group—Incoming Call Distribution Group—Group Settings— Programmed Mailbox No. (16 Digits) 11.12.1 PBX Configuration—[3-12-1] Group—VM(DTMF) Group—System Settings 11.12.2 PBX Configuration—[3-12-2] Group—VM(DTMF) Group—Group Settings 12.1.1 PBX Configuration—[4-1-1] Extension—Wired Extension—Extension Settings—Option 1—...

  • Page 311: Voice Mail Dpt (digital) Integration

    2.28.3 Voice Mail DPT (Digital) Integration Description A Panasonic VPS that supports DPT (Digital) Integration (e.g., the KX-TVM200) can be connected to this PBX in a tightly integrated fashion. DPT (Digital) Integration features can be used when the VPS is connected through DPT ports of the PBX.

  • Page 312

    2.28.3 Voice Mail DPT (Digital) Integration ® [201] Transfer Recall Time Listening to a Recorded Message (Direct Mailbox Access) If the VPS receives a message, the VPS will set the Message Waiting feature (e.g., turning on the Message button light, and showing the number of messages waiting on the display of a 6-line display PT) on the corresponding telephone as notification.

  • Page 313

    2.28.3 Voice Mail DPT (Digital) Integration Each location number can have its VM trunk group number (message number) and tenant number. [DID Programming Example] DID Destination VM Trunk Location Tenant DID No. DID Name Group No. Day Lunch Break Night 0001 123-4567 John White...

  • Page 314

    2.28.3 Voice Mail DPT (Digital) Integration Time mode (day/lunch/break/night) of the preprogrammed tenant is applied to the DID destination and company greeting number. Trunk Call Trunk Call 123-4567 123-2468 Sends the following information: · VM Trunk Group: 1 · Time mode: Day Intercept Sends the following information: ·...

  • Page 315

    2.28.3 Voice Mail DPT (Digital) Integration The Two-way Record button is used to record into one’s own mailbox. The Two-way Transfer button is used to record into someone else’s mailbox. Note Before recording a Two-way telephone conversation, you should inform the other party that the conversation will be recorded.

  • Page 316

    2.28.3 Voice Mail DPT (Digital) Integration PC Programming Manual References 10.3 PBX Configuration—[2-3] System—Timers & Counters—Dial / IRNA / Recall / Tone— Recall—Hold Recall (s) 11.11.1 PBX Configuration—[3-11-1] Group—VM(DPT) Group—System Settings 11.11.2 PBX Configuration—[3-11-2] Group—VM(DPT) Group—Unit Settings 12.1.1 PBX Configuration—[4-1-1] Extension—Wired Extension—Extension Settings—Option 1 →...

  • Page 317

    2.28.3 Voice Mail DPT (Digital) Integration User Manual References 1.11.5 If a Voice Processing System is Connected 3.1.2 Settings on the Programming Mode 4.1.2 Manager Programming Feature Guide...

  • Page 318: E1 Line Service Features

    2.29.1 E1 Line Service 2.29 E1 Line Service Features 2.29.1 E1 Line Service Description The E1 line carries thirty 64 kbps-voice channels at 2.048 Mbps transmission speed as a trunk or private line. Voice is digitised by Pulse Code Modulation (PCM). Channel Type The E1 card supports only DR2 (Digital System R2).

  • Page 319

    2.29.1 E1 Line Service • If "MFC-R2" is selected as the Dial Mode, the PBX always sends a dial tone, instead of the telephone company, when making a trunk call using E1 line. PC Programming Manual References 9.32 PBX Configuration—[1-1] Configuration—Slot—Port Property—E1 Port Feature Guide...

  • Page 320: Miscellaneous Features

    2.30.1 Background Music (BGM) 2.30 Miscellaneous Features 2.30.1 Background Music (BGM) Description A PT user can listen to BGM through the built-in speaker while on-hook and idle. The following audio sources are available for BGM: • External Music Source • Internal Music Source BGM—External: BGM can also be broadcast in the office through the external pagers, this can be turned on and off by an...

  • Page 321

    2.30.1 Background Music (BGM) 2.1.4 Turning on the External Background Music (BGM) Feature Guide...

  • Page 322: Outgoing Message (ogm)

    2.30.2 Outgoing Message (OGM) 2.30.2 Outgoing Message (OGM) Description An extension assigned as the manager (manager extension) can record outgoing messages (OGMs) for the following features: Feature Usage & Reference Direct Inward System Access When a call arrives on a DISA line, the caller will hear a message. (DISA) ®...

  • Page 323

    2.30.2 Outgoing Message (OGM) • Progress tone is sent to a manager extension before recording messages during a preprogrammed time period, or during clearing the prerecorded message stored at the floating extension number of desired message. The longer one is applied. •...

  • Page 324

    2.30.2 Outgoing Message (OGM) Feature Guide...

  • Page 325: Unified Messaging System

    Section 3 Unified Messaging System Feature Guide...

  • Page 326: Unified Messaging System Administration

    3.1.1 Unified Messaging System Overview 3.1 Unified Messaging System Administration 3.1.1 Unified Messaging System Overview Description The PBX has a built-in messaging system that provides voice mail to its subscribers. The Unified Messaging system can also provide voice guidance to outside callers, either directing them to their desired destination or to the mailbox of a subscriber, where they can leave a voice message.

  • Page 327

    3.1.1 Unified Messaging System Overview Conditions • As the Unified Messaging system is part of the same system as the PBX, the Unified Messaging system’s data coordinates with PBX settings. For details, refer to "5.9 Configuration of Users" in the Installation Manual.

  • Page 328

    3.1.1 Unified Messaging System Overview PC Programming Manual References 9.6 PBX Configuration—[1-1] Configuration—Slot—UM Port Property 10.5 PBX Configuration—[2-5] System—Holiday Table 10.9 PBX Configuration—[2-9] System—System Options—Option 9 11.7 PBX Configuration—[3-7] Group—UM Group 23.4 UM Configuration—[4-4] Service Settings—Holiday Table User Manual References 1.8 Using the Unified Messaging Features Feature Guide...

  • Page 329: System Administration

    3.1.2 System Administration 3.1.2 System Administration Description System administration (programming, diagnosis, system prompt administration, etc.) can be performed by the System Administrator using Web Maintenance Console. For more information, refer to the PC Programming Manual. 3.1.2.1 Automatic Configuration of Mailboxes Description Automatically associates extension numbers, mailboxes, and user profiles in bulk.

  • Page 330: Password Administration

    This feature can be used to import KX-TVM VPS voice data to the PBX’s Unified Messaging system voice data. Installation Manual References 5.3 Starting Web Maintenance Console—Converting KX-TDA100/KX-TDA200 or KX-TE series System Data for Use with the KX-NS500 Feature Guide...

  • Page 331: System Reports

    3.1.2 System Administration PC Programming Manual References 6.9 Tool—UM Data Backup 6.10 Tool—UM Data Restore 3.1.2.6 System Reports Description There are several System Reports available to the System Administrator to monitor operating status. The System Administrator can print or export the System Reports. Certain reports can be printed in tabular form or graph form.

  • Page 332: System And Subscriber Features

    3.2.1 System Features 3.2 System and Subscriber Features 3.2.1 System Features Description System management can be performed by the system manager and the message manager using an extension telephone, or by the System Administrator using Web Maintenance Console. An example of items which are programmed by the system manager include: •...

  • Page 333: Automatic Two-way Recording For Manager

    3.2.1 System Features Dial extension numbers directly Spell the name of the desired party using the dial keys on their telephones (® 3.2.1.16 Dialling by Name) Listen to all subscriber names and select the desired extension (® 3.2.1.25 List All Names) Automated Attendant (AA) answers incoming calls and redirects them to the desired extension based on numbers dialled by callers.

  • Page 334: Broadcasting Messages

    3.2.1 System Features Conditions • KX-NSU002 (Activation Key for Two-way Recording Control) is required to use this feature. • Mailboxes specified as the recording destination become dedicated Automatic Two-way Recording mailboxes. It is not possible to record messages to these mailboxes through other means, and subscribers cannot log in to them.

  • Page 335: Call Services

    3.2.1 System Features Conditions • This feature is only available for the System Manager. User Manual References Manager Operation 2.2.1 System Manager Features— Broadcasting Messages 3.2.1.6 Call Services Description Include a series of both incoming and outgoing call services. Incoming Call Services: Automated Attendant service, Voice Mail service, Interview service, Custom Service. Outgoing Call Services: Message Waiting Notification and External Message Delivery.

  • Page 336: Caller Id Call Routing

    3.2.1 System Features 3.2.1.8 Caller ID Call Routing Description Allows the System Administrator to store a maximum of 200 telephone numbers and assign a specific destination (extension, mailbox, Mailbox Group, or Custom Service) to each telephone number for each time mode (day, night, lunch, and break).

  • Page 337: Class Of Service (cos)

    3.2.1 System Features There are 2 types of Caller Name Announcement. • Caller Name Announcement—Personal Allows subscribers to store a maximum of 30 telephone numbers using a telephone. • Caller Name Announcement—System Allows the System Administrator to store a maximum of 200 telephone numbers using a PC. Conditions •...

  • Page 338: Company Greeting

    3.2.1 System Features 3.2.1.12 Company Greeting Description Is a prerecorded message designed to greet all incoming callers and provide relevant information. A maximum of 32 Company Greetings can be recorded, and a Company Greeting can be assigned for each time mode (day, night, lunch, and break) and holiday for each Service Group.

  • Page 339: Custom Service

    3.2.1 System Features PC Programming Manual References 20.1.2 UM Configuration—[1-2] Mailbox Settings—Full Setting— Covering Extension User Manual References Subscriber Operation 1.8.5 Transferring Calls— Assigning Your Covering Extension 3.2.1.15 Custom Service Description The following Custom Service types are available: • Menu & Transfer Allow callers to perform specific functions by pressing dial buttons on their telephones while listening to voice guidance (Custom Service Messages).

  • Page 340: Dialling By Name

    3.2.1 System Features User Manual References Manager Operation 2.2.2 Message Manager Features— Recording Messages 3.2.1.16 Dialling by Name Description Allows the caller to be connected to the desired subscriber’s mailbox or extension by searching for the subscriber by name. Using the dialling keys, the caller can enter the first few letters of the subscriber’s first and/or last name.

  • Page 341: Hold

    3.2.1 System Features 3.2.1.19 Hold Description Provides the caller with the option of temporarily going on hold when the called extension is busy. The Unified Messaging system automatically recalls the extension after a specified period of time. When several callers are holding for the same extension, callers are connected to the extension in the order in which they originally called.

  • Page 342: Intercept Routing To A Mailbox

    3.2.1 System Features 3.2.1.22 Intercept Routing to a Mailbox Description If the Intercept Routing destination is set to the floating extension number of the UM group, and the "Intercept to Mailbox for Call to Extension" setting is enabled through system programming, intercepted trunk calls will be redirected to the extension’s mailbox.

  • Page 343: List All Names

    3.2.1 System Features • After a caller records the answers, the interview mailbox lights a message waiting lamp on the interview mailbox owner’s extension. • When retrieving the messages, the subscriber only hears the answers to the questions. In order to use Interview service, at least one interview mailbox must be created in the system. ®...

  • Page 344: Logical Extension (all Calls Transfer To Mailbox)

    3.2.1 System Features Feature Guide References 3.2.1.3 Automated Attendant (AA) 3.2.1.15 Custom Service 3.2.1.26 Logical Extension (All Calls Transfer to Mailbox) Description Is an extension that always receives calls directly into its mailbox. This feature is used by subscribers that are often unavailable or that do not have a telephone.

  • Page 345: Message Waiting Notification—e-mail Device

    3.2.1 System Features 3.2.1.28 Message Waiting Notification—E-mail Device Description Enables subscribers (including the message manager) to be notified by e-mail when they have new messages (voice). The notification will contain the message sender’s information, the length of the message, the number of messages (new/old), and a callback number (if programmed).

  • Page 346: Message Waiting Notification—lamp

    Conditions • In order to display the number of unplayed messages on the display: – A compatible Panasonic Proprietary Telephone with 6-line display must be used. – The subscriber must have his or her own extension. – The Message Manager’s extension number must be assigned as Operator 1 in Day Mode.

  • Page 347: Multilingual Service

    3.2.1 System Features be sent on the selected days during the programmed time frames. Notifications can also be sent "continuously", meaning a notification will be sent whenever a new message is received, 24 hours a day. Conditions • Notifications can be sent for either all messages or for urgent messages only, depending on whether the "Only Urgent Messages"...

  • Page 348: No Dtmf Input Operation

    3.2.1 System Features User Manual References Manager Operation 2.2.2 Message Manager Features— Recording Messages 3.2.1.32 No DTMF Input Operation Description Provides guidance to callers when several seconds pass without anything being entered by the caller. PC Programming Manual References 20.1.2 UM Configuration—[1-2] Mailbox Settings—Full Setting—External MSG Delivery/Auto FWD/Personal Custom Serv—...

  • Page 349: Pin Call Routing

    3.2.1 System Features A caller dials "0" when the call is being handled by Automated Attendant service. A Custom Service or Personal Custom Service option is set to transfer callers to Automated Attendant service. After pressing the appropriate dial key, the caller is directed to an operator. ®...

  • Page 350: Play System Prompt After Personal Greeting

    3.2.1 System Features 3.2.1.36 Play System Prompt After Personal Greeting Description Allows the Guidance for Recording message to be played for the caller after the Personal Greeting. The Guidance for Recording message instructs the caller how to terminate the call, access more features, and rerecord the message.

  • Page 351: Service Group

    3.2.1 System Features User Manual References Manager Operation 2.2.1 System Manager Features— Remote Time Service Mode Setting 3.2.1.39 Service Group Description Is a group of parameters that determine how incoming calls will be handled. 64 different Service Groups can be configured; one Service Group can be assigned to each port and each trunk group. PC Programming Manual References 10.4 PBX Configuration—[2-4] System—Week Table 22.1 UM Configuration—[3-1] UM Extension / Trunk Service—Service Group...

  • Page 352: Transfer Recall To A Mailbox

    3.2.1 System Features • In order to leave more time for recording, the System Administrator is also able to delete specific system prompts or one of the installed languages used for system prompts. PC Programming Manual References 7.9 Utility—UM – System Prompts Customisation 21.1 UM Configuration—[2] Class of Service—...

  • Page 353: Trunk Service (universal Port)

    3.2.1 System Features 3.2.1.44 Trunk Service (Universal Port) Description Allows call handling features to behave differently depending on the trunk group that the calls are received on. A service can be assigned to each trunk group, including: Voice Mail, Automated Attendant, Interview, Custom Service, and Transfer to Mailbox.

  • Page 354: Subscriber Features

    3.2.2 Subscriber Features 3.2.2 Subscriber Features Description PBX users who are assigned a mailbox in the Unified Messaging system are called subscribers. Subscribers can customise their mailboxes in the following ways: • Set a password • Record names • Record Personal Greetings •...

  • Page 355: Autoplay New Message

    3.2.2 Subscriber Features Notice When disabling the password requirement, ensure that an unauthorised third-party is not allowed access to your extension. Conditions • Access from outside telephones will be enabled automatically after a Caller ID number, DID number, or trunk group number is assigned. A trunk group number or DID number can be assigned by the System Administrator only.

  • Page 356: Bookmark

    3.2.2 Subscriber Features 3.2.2.4 Bookmark Description Enables a subscriber to set one bookmark per message while pausing a message. After setting a bookmark, a subscriber can listen to the message from that bookmark by pressing the specified key while pausing the message or after the message was played.

  • Page 357: Call Transfer Status

    3.2.2 Subscriber Features Feature Guide References 2.20.2 Absent Message 3.2.2.7 Call Transfer Status 3.2.2.15 Incomplete Call Handling Service 3.2.2.7 Call Transfer Status Description Allows subscribers to specify how the Unified Messaging system will handle calls to their individual extensions. Call Transfer Status options include: Call Blocking, Call Screening, Intercom Paging, Transfer to Mailbox, Transfer to Specified Telephone Number, and Custom Service.

  • Page 358: Delete Message Confirmation

    3.2.2 Subscriber Features Feature Guide References 3.2.1.7 Call Transfer to Outside 3.2.2.10 Delete Message Confirmation Description It is possible to request confirmation from the subscriber before erasing a message left in the mailbox. When messages are deleted, they will be retained until the time specified in System Maintenance Start Time on the following day.

  • Page 359: Forwarding To A Mailbox

    3.2.2 Subscriber Features it has been recorded), the Company’s Telephone Number (if registered), and the sender’s extension (if both the Company’s Telephone Number and the Extension of the Owner have been registered). With this information, the receiver can track down the message even if he or she does not remember the password. PC Programming Manual References 20.1.2 UM Configuration—[1-2] Mailbox Settings—Full Setting—...

  • Page 360: Incomplete Call Handling Service

    3.2.2 Subscriber Features PC Programming Manual References 20.1.2 UM Configuration—[1-2] Mailbox Settings—Full Setting—Personal Distribution List 24.1 UM Configuration—[5-1] System Parameters—Mailbox Group User Manual References Subscriber Operation 1.8.4 Sending Messages— Personal Group Distribution Lists Manager Operation 2.2.1 System Manager Features— Broadcasting Messages 3.2.2.15 Incomplete Call Handling Service Description Allows the subscriber to offer callers several service options when the extension is busy or there is no answer.

  • Page 361: Mailbox

    3.2.2 Subscriber Features the telephone handset to be lifted before the message can be monitored. The subscriber can talk to the caller by pressing the LCS button on his or her proprietary telephone (if programmed). Conditions • This feature is not available for ISDN extensions and SIP extensions. For more information about telephone types that support this feature, refer to the User Manual.

  • Page 362: Mailbox Capacity Warning

    3.2.2 Subscriber Features Installation Manual References 5.11 Automatic Configuration of Mailboxes PC Programming Manual References 7.5.3 Utility—Report—UM View Reports Section 20 UM Configuration—[1] Mailbox Settings Feature Guide References 3.1.2.1 Automatic Configuration of Mailboxes User Manual References Subscriber Operation 1.8.2 Logging in to and Configuring Your Mailbox Manager Operation 2.2.1 System Manager Features—...

  • Page 363: Message Transfer

    3.2.2 Subscriber Features Conditions • If another user is already using the manager service, the subscriber will hear an error tone and cannot access that service. PC Programming Manual References 21.1 UM Configuration—[2] Class of Service— System Manager Authority 21.1 UM Configuration—[2] Class of Service— Message Manager Authority 3.2.2.20 Message Transfer Description...

  • Page 364: Personal Greetings

    3.2.2 Subscriber Features PC Programming Manual References 20.1.2 UM Configuration—[1-2] Mailbox Settings—Full Setting—External MSG Delivery/Auto FWD/Personal Custom Serv— Personal Custom Service User Manual References Subscriber Operation 1.8.6 Other Features— Personal Custom Service 3.2.2.22 Personal Greetings Description Are the greetings heard when a caller reaches a subscriber’s mailbox. Subscribers can record 6 types of personal greetings.

  • Page 365: Private Message

    3.2.2 Subscriber Features User Manual References Subscriber Operation 1.8.2 Logging in to and Configuring Your Mailbox → Changing or Deleting Your Personal Greeting Messages → Personal Greetings for Caller ID Manager Operation 2.2.1 System Manager Features— Setting Class of Service (COS) Parameters 3.2.2.23 Private Message Description Allows a subscriber and the System Manager to mark a message as "Private"...

  • Page 366: Remote Call Forwarding Set

    3.2.2 Subscriber Features Feature Guide References 2.20.2 Absent Message User Manual References Subscriber Operation 1.8.6 Other Features— Setting Absent Message Remotely 3.2.2.26 Remote Call Forwarding Set Description Allows subscribers and the Message Manager to program their extensions from a remote location in order to forward calls to another extension or to an outside telephone.

  • Page 367: Subscriber Tutorial

    3.2.2 Subscriber Features 3.2.2.27 Subscriber Tutorial Description Provides voice guidance to subscribers when they log in to their mailboxes for the first time. By following the guidance, subscribers can configure the following items: • Password • Owner’s Name • Personal Greetings (No Answer Greeting, Busy Signal Greeting, After Hours Greeting) Note If the simplified tutorial was selected through system programming, Busy Signal Greeting and After Hours Greeting cannot be recorded.

  • Page 368: Toll Saver

    3.2.2 Subscriber Features Feature Guide References 2.24.4 Timed Reminder User Manual References Subscriber Operation 1.8.6 Other Features— Setting the Alarm (Timed Reminder) Manager Operation 2.2.2 Message Manager Features— Setting the Timed Reminder 3.2.2.29 Toll Saver Description Allows a subscriber to check his or her mailbox from preprogrammed Caller ID numbers, the DID number or the telephone number specified to the preprogrammed trunk group number without incurring telephone charges.

  • Page 369

    3.2.2 Subscriber Features Allows a subscriber to record the conversation that he or she is having with a caller. The conversation is saved in the subscriber’s mailbox as either an old or new message, depending on the subscriber’s COS. • Two-way Transfer Allows a subscriber to record the conversation that he or she is having with a caller.

  • Page 370: Urgent Message

    3.2.2 Subscriber Features Feature Guide References 2.21.2 Flexible Buttons User Manual References Subscriber Operation 1.8.6 Other Features— Recording Your Conversation 3.1.3 Customising the Buttons 3.2.2.31 Urgent Message Description Allows subscribers, callers, and the System Manager to specify a message as "Urgent". When a subscriber listens to messages, urgent messages will be given priority over other messages in a mailbox (i.e., they will be played first) if the "First Playback Urgent Messages"...

  • Page 371: Web Programming

    3.2.2 Subscriber Features PC Programming Manual References 12.1.4 PBX Configuration—[4-1-4] Extension—Wired Extension—Flexible Button— Extension Number (for Voice Mail Transfer) 12.2.3 PBX Configuration—[4-2-3] Extension—Portable Station—Flexible Button— Extension Number (for Voice Mail Transfer) Feature Guide References 2.21.2 Flexible Buttons 3.2.2.33 Web Programming Description Subscribers can access and change various settings via Web Maintenance Console.

  • Page 372

    3.2.2 Subscriber Features 24.3 UM Configuration—[5-3] System Parameters—System Caller Name Announcement 24.4 UM Configuration—[5-4] System Parameters—Parameters—Prompt Setting Feature Guide References 5.5.2 PC Programming User Manual References 3.2 System Programming Using Web Maintenance Console Feature Guide...

  • Page 373: E-mail Client Integration Features

    3.3.1 Integration with Microsoft Outlook 3.3 E-mail Client Integration Features 3.3.1 Integration with Microsoft Outlook Description Unified Messaging system integration with Microsoft Outlook allows subscribers to access the contents of their mailboxes through Microsoft Outlook in the same way they do e-mail. Voice messages appear in subscribers’...

  • Page 374: Imap Integration

    3.3.2 IMAP Integration 3.3.2 IMAP Integration Description By configuring an IMAP account, subscribers can access the contents of their mailboxes through an e-mail client. All that is necessary is an e-mail client that supports IMAP4. With IMAP integration, users can do the following: •...

  • Page 375: Network Features

    Section 4 Network Features Feature Guide...

  • Page 376: Public Network Features

    4.1.1 SIP (Session Initiation Protocol) Trunk 4.1 Public Network Features 4.1.1 SIP (Session Initiation Protocol) Trunk Description Through a V-SIPGW card, the PBX can connect to an Internet telephony service provided by an ITSP (Internet Telephony Service Provider). An ITSP provides its telephony service partly through the conventional telephone network (e.g., ISDN and Mobile), which is fee-based.

  • Page 377

    4.1.1 SIP (Session Initiation Protocol) Trunk Installation Manual References 4.4 Virtual Cards 8.4 SIP Trunks PC Programming Manual References 9.8 PBX Configuration—[1-1] Configuration—Slot—Shelf Property—V-SIPGW 9.10 PBX Configuration—[1-1] Configuration—Slot—Port Property—V-SIPGW Feature Guide...

  • Page 378: Sip Server Failover

    4.1.1 SIP (Session Initiation Protocol) Trunk 4.1.1.1 SIP Server Failover Description When communicating with a SIP server (e.g., when the V-SIPGW card is in INS status, when sending periodic REGISTER requests), if the SIP server does not reply after sending the REGISTER/INVITE request, the REGISTER/INVITE request is sent again using one of the following methods.

  • Page 379: Direct Sip Connection

    4.1.1 SIP (Session Initiation Protocol) Trunk 4.1.1.2 Direct SIP Connection Description Using this feature, the PBX can be used as a gateway to connect with services provided by external SIP servers. In this way, extensions and trunks connected to the PBX can be connected with clients of the external services. Trunk External IP Network...

  • Page 380

    4.1.1 SIP (Session Initiation Protocol) Trunk • It is not recommended to send faxes to external service clients when using the PBX as a gateway. Installation Manual References 4.4 Virtual Cards 8.4 SIP Trunks PC Programming Manual References 9.2.2 PBX Configuration—[1-1] Configuration—Slot—System Property—Site 9.8 PBX Configuration—[1-1] Configuration—Slot—Shelf Property—V-SIPGW 9.10 PBX Configuration—[1-1] Configuration—Slot—Port Property—V-SIPGW Feature Guide...

  • Page 381: Integrated Services Digital Network (isdn) Service Features

    4.1.2 Integrated Services Digital Network (ISDN) Service Features 4.1.2 Integrated Services Digital Network (ISDN) Service Features 4.1.2.1 Integrated Services Digital Network (ISDN)—SUMMARY Description ISDN is a digital switching and transmission network. ISDN transmits voice, data, and image in digital format. ISDN lines, if available, can be connected to public line (trunk), private line (QSIG), or ISDN terminal devices (extension).

  • Page 382

    4.1.2 Integrated Services Digital Network (ISDN) Service Features Service Description & Reference Connected Line Sends the telephone number of the answered party to the network Identification Presentation when answering a call. The caller can see the number on his (COLP) telephone display when the line is connected.

  • Page 383

    4.1.2 Integrated Services Digital Network (ISDN) Service Features Service Description & Reference Completion of Calls to Busy If a call is made to an outside party and the party is busy, an Subscriber (CCBS) extension can receive callback ringing when the called party becomes free.

  • Page 384

    4.1.2 Integrated Services Digital Network (ISDN) Service Features ® 12.1.1 PBX Configuration—[4-1-1] Extension—Wired Extension—Extension Settings—Main— Extension Number • Network Type (BRI only) Each BRI port can be set to the requirements of each country/area. ® 9.26 PBX Configuration—[1-1] Configuration—Slot—Port Property - BRI Port—Network— Network Type ®...

  • Page 385

    4.1.2 Integrated Services Digital Network (ISDN) Service Features PT Programming Manual References [420] BRI Network Type [424] BRI Layer 1 Active Mode [425] BRI Layer 2 Active Mode [426] BRI Configuration [427] BRI TEI Mode Feature Guide References 4.3.4 QSIG Standard Features Feature Guide...

  • Page 386: Calling/connected Line Identification Presentation (clip/colp)

    4.1.2 Integrated Services Digital Network (ISDN) Service Features 4.1.2.2 Calling/Connected Line Identification Presentation (CLIP/ COLP) Description Calling Line Identification Presentation (CLIP): The PBX can send a preprogrammed telephone number to the network when an extension user makes a call. The called party can see the number on his telephone display before answering the call. Connected Line Identification Presentation (COLP): The PBX sends a preprogrammed telephone number to the network when the extension user answers an incoming call.

  • Page 387

    4.1.2 Integrated Services Digital Network (ISDN) Service Features Conditions • The availability of this feature is dependent on the contract with the telephone company. • CLIP/COLP features comply with the following European Telecommunication Standard (ETS) specifications: – ETS 300 092 Calling Line Identification Presentation (CLIP) supplementary service. –...

  • Page 388

    4.1.2 Integrated Services Digital Network (ISDN) Service Features →CLIP— COLR 12.1.4 PBX Configuration—[4-1-4] Extension—Wired Extension—Flexible Button— Type 12.2.1 PBX Configuration—[4-2-1] Extension—Portable Station—Extension Settings →CLIP— CLIP ID →CLIP— CLIP on Extension/CO →CLIP— CLIR →CLIP— COLR 12.2.3 PBX Configuration—[4-2-3] Extension—Portable Station—Flexible Button— Type Feature Guide References 2.21.2 Flexible Buttons...

  • Page 389: Advice Of Charge (aoc)

    4.1.2 Integrated Services Digital Network (ISDN) Service Features 4.1.2.3 Advice of Charge (AOC) Description The PBX can receive the call charge information on ISDN lines from the telephone company. There are the following types: Type Description Advice of Charge During AOC is received during the call and when the call is completed.

  • Page 390: Call Forwarding (cf)—by Isdn (p-mp)

    4.1.2 Integrated Services Digital Network (ISDN) Service Features 4.1.2.4 Call Forwarding (CF)—by ISDN (P-MP) Description An extension user can forward the incoming ISDN call to another outside party using the ISDN service of the telephone company, instead of the PBX feature, when the call is received through an ISDN line. Extension users can set the forward destination to the network on an MSN basis.

  • Page 391

    4.1.2 Integrated Services Digital Network (ISDN) Service Features • The availability of this feature is dependent on the contract with the telephone company. • The feature requires the MSN service. (® 2.1.1.4 Multiple Subscriber Number (MSN) Ringing Service) • COS programming determines the extensions that are able to use this feature. PC Programming Manual References 10.6.1 PBX Configuration—[2-6-1] System—Numbering Plan—Main—Features—...

  • Page 392: Call Forwarding (cf)—by Isdn (p-p)

    4.1.2 Integrated Services Digital Network (ISDN) Service Features 4.1.2.5 Call Forwarding (CF)—by ISDN (P-P) Description An extension user can forward the incoming ISDN call to another outside party using the ISDN service of the telephone company, instead of the PBX feature, when the call is received through an ISDN line. The network directly forwards the call to the destination which the extension user has set in the PBX as the forward destination of trunk calls;...

  • Page 393

    4.1.2 Integrated Services Digital Network (ISDN) Service Features 10.7.1 PBX Configuration—[2-7-1] System—Class of Service—COS Settings—CO & SMDR— CF (MSN) Feature Guide References 2.3.1 Call Forwarding (FWD)/Do Not Disturb (DND)—SUMMARY 2.3.2 Call Forwarding (FWD) User Manual References 1.6.1 Forwarding Calls Feature Guide...

  • Page 394: Call Hold (hold)—by Isdn

    4.1.2 Integrated Services Digital Network (ISDN) Service Features 4.1.2.6 Call Hold (HOLD)—by ISDN Description An ISDN call can be put on hold using the ISDN service of the telephone company, instead of the PBX feature. This can be a part of a Call Transfer (CT)—by ISDN (® 4.1.2.7 Call Transfer (CT)—by ISDN) and Three-party Conference (3PTY)—by ISDN (®...

  • Page 395: Call Transfer (ct)—by Isdn

    4.1.2 Integrated Services Digital Network (ISDN) Service Features 4.1.2.7 Call Transfer (CT)—by ISDN Description An ISDN call can be transferred to an outside party using the ISDN service of the telephone company, instead of the PBX feature, without occupying a second ISDN line. Conditions •...

  • Page 396: Three-party Conference (3pty)—by Isdn

    4.1.2 Integrated Services Digital Network (ISDN) Service Features 4.1.2.8 Three-party Conference (3PTY)—by ISDN Description During a conversation using an ISDN line, an extension user can add another party and establish a three-party conference call using the ISDN service of the telephone company, instead of the PBX feature. Conditions •...

  • Page 397: Malicious Call Identification (mcid)

    4.1.2 Integrated Services Digital Network (ISDN) Service Features 4.1.2.9 Malicious Call Identification (MCID) Description An extension user can ask the telephone company to trace a malicious caller during a call or while hearing reorder tone after the caller hangs up. Information on the malicious call will be received later on. Conditions •...

  • Page 398: Completion Of Calls To Busy Subscriber (ccbs)

    4.1.2 Integrated Services Digital Network (ISDN) Service Features 4.1.2.10 Completion of Calls to Busy Subscriber (CCBS) Description If the called party is busy and the call has been made using an ISDN line, an extension user can set to receive callback ringing when the called party becomes free.

  • Page 399: Isdn Service Access By Keypad Protocol

    4.1.2 Integrated Services Digital Network (ISDN) Service Features 4.1.2.11 ISDN Service Access by Keypad Protocol Description ISDN provides some supplementary services by key protocol, and they may require a service access code to be dialled. Conditions • This feature complies with the following European Telecommunication Standard (ETS) specification: –...

  • Page 400: One-look Networking

    4.2.1 One-look Networking Overview 4.2 One-look Networking 4.2.1 One-look Networking Overview Description A One-look network is a network of KX-NS series PBXs connected and managed over a private IP network. A KX-NS1000 PBX serves as the Master unit, which controls one or more PBXs, known as Slave units. Almost all programming and configuration can be done through the Master unit.

  • Page 401

    4.2.1 One-look Networking Overview – SVM (Built-in Simplified Voice Message) – PT system programming – Remote maintenance via ISDN or analogue modem • The maximum capacity for the following items is lowered when this PBX is used in a One-look network: Feature Standalone operation One-look network...

  • Page 402: Private Network Features

    4.3.1 TIE Line Service 4.3 Private Network Features 4.3.1 TIE Line Service Description A TIE line is a privately leased communication line between two or more PBXs, which provides cost effective communications between company members at different locations. Interface The following interfaces can be used to establish a private network: Interface Network Type VoIP (H.323)

  • Page 403: Making A Tie Line Call

    4.3.1 TIE Line Service 4.3.1.1 Making a TIE Line Call Description One of the following two methods can be used to make a TIE line call. <Extension Number Method (Access without PBX Code)> Dial the [Extension Number] only. [Example] PBX-1 PBX-2 PBX-3 TIE Line...

  • Page 404

    4.3.1 TIE Line Service <PBX Code Method (Access with PBX Code)> Dial the [TIE Line Access Number] + [PBX Code] + [Extension Number]. ® 10.6.1 PBX Configuration—[2-6-1] System—Numbering Plan—Main—Features— TIE Line Access ® 17.1 PBX Configuration—[9-1] Private Network—TIE Table— Own PBX Code [Example] PBX-1 PBX-2...

  • Page 405: Tie Line And Trunk Connection

    4.3.1 TIE Line Service 4.3.1.2 TIE Line and Trunk Connection Description To connect the TIE line with the trunk, the following patterns are available: Trunk-to-TIE Access TIE-to-Trunk Access Trunk-to-TIE-to-Trunk Access Trunk-to-TIE Access It is possible to assign an extension of another PBX as the destination of incoming trunk calls to the own PBX. It is also possible to forward calls using a virtual PS.

  • Page 406

    4.3.1 TIE Line Service FWD/Call Transfer/Intercept Routing to the TIE Line [Example] Telephone Company Trunk TIE Line Network PBX Code: 951 PBX Code: 952 PBX-1 PBX-2 Trunk TIE Line Interface Interface Forwarded/Transferred /Intercepted to 7-952-2011 Outside Caller Extn. 1011 Extn. 2011 Dials "123-4567".

  • Page 407

    4.3.1 TIE Line Service TIE-to-Trunk Access The PBX sends TIE line calls to the trunks of another PBX through the TIE lines. Trunk Call through Other PBXs [Example] <Extension Number Method (Access without PBX Code)> Telephone Company Trunk Trunk 211-4567 TIE Line Network PBX-2 PBX-1...

  • Page 408

    4.3.1 TIE Line Service <PBX Code Method (Access with PBX Code)> Telephone Company Trunk Trunk 211-4567 TIE Line Network PBX-1 PBX-2 PBX Code 952 PBX Code 951 952-9-211-4567 TIE Line Interface Interface TRG 2 Outside Party Extn. 1011 Extn. 1011 (211-4567) Dials "7-952-9-211-4567"...

  • Page 409

    4.3.1 TIE Line Service Trunk Call through Other PBXs—by the ARS feature [Example] <Extension Number Method (Access without PBX Code) using ARS> Telephone Company Trunk Trunk 211-4567 TIE Line Network PBX-2 PBX-1 9-211-4567 TIE Line Interface Interface TRG 2 Outside Party Extn.

  • Page 410

    4.3.1 TIE Line Service <PBX Code Method (Access with PBX Code) using ARS> Telephone Company Trunk Trunk 211-4567 TIE Line Network PBX-1 PBX-2 PBX Code 952 PBX Code 951 952-9-211-4567 TIE Line Interface Interface TRG 2 Outside Party Extn. 1011 Extn.

  • Page 411

    4.3.1 TIE Line Service [Programming Example of PBX-2] Trunk Group No. COS No. Outgoing Call TRG of Incoming … Call TRG 1 TRG 2 TRG 3 COS 1 COS 2 COS 3 : Block [Example] <Extension Number Method (Access Without PBX Code)> Telephone Company Trunk Trunk...

  • Page 412

    4.3.1 TIE Line Service Case 1: Extension 1011 of PBX-1 dials the Trunk Group Access number of PBX-1 "8", TIE line trunk group number (TRG 2), Idle Line Access number of PBX-2 "9", and the telephone number "211-4567". The call is not connected to the outside party through PBX-2 because the COS of TRG 1 (COS 3) is blocked from accessing TRG 3 of PBX-2.

  • Page 413

    4.3.1 TIE Line Service If the specified verification code applies COS 2 of PBX-2, the call is connected to the outside party through PBX-2, because COS 2 is not blocked from accessing TRG 3 of PBX-2. Override using an Itemised Billing Code for ARS By assigning an Itemised Billing Code for ARS to PBX-1, an extension’s verification code can be sent to PBX-2 automatically, without the extension having to dial the verification code.

  • Page 414

    4.3.1 TIE Line Service [Example] <Extension Number Method (Access without PBX Code)> [Programming Example of PBX-1] Extn. No. Itemised Billing Code 1012 11112222 1013 33334444 Telephone Company TIE Line Carrier Name Trunk Group Carrier Access Code Trunk Trunk 211-4567 Removed No. of Digits CI9H Modify Command TRG 3...

  • Page 415

    4.3.1 TIE Line Service <PBX Code Method (Access with PBX Code)> [Programming Example of PBX-1] Extn. No. Itemised Billing Code 1012 11112222 1013 33334444 Telephone Company TIE Line Carrier Name Trunk Group Carrier Access Code Trunk Trunk 211-4567 Removed No. of Digits CI9H Modify Command TRG 3...

  • Page 416

    4.3.1 TIE Line Service FWD/Call Transfer/Intercept Routing to the Trunk [Example] Telephone Company Forwarded/Transferred/ Intercepted to 211-4567 Trunk Trunk TIE Line Network PBX-2 PBX-1 PBX Code 952 PBX Code 951 952-1011 TIE Line Interface Interface Outside Party Extn. 1011 Extn. 1011 (211-4567) Dials "7-952-1011".

  • Page 417

    4.3.1 TIE Line Service Trunk-to-TIE-to-Trunk Access An outside caller can be connected to an outside party through the TIE line by using the DISA feature. [Example] Telephone Company Telephone Company (area code: 09) (area code: 01) Trunk Trunk Trunk 23-4567 Trunk TIE Line Network PBX-1...

  • Page 418: Tie Line Programming

    4.3.1 TIE Line Service 4.3.1.3 TIE Line Programming Description To Make a TIE Line Call The TIE Line Routing and Modification Table is referenced by the PBX to identify the trunk route when an extension user makes a TIE line call. It is necessary to make unified tables with all PBXs in the TIE line network.

  • Page 419

    4.3.1 TIE Line Service [TIE Line Routing and Modification Table of PBX-1] Priority 1 Priority 2 Dial Modification Dial Modification Location Leading Removed Removed Added Added No. of No. of Digits Digits Explanation: Location 01: The hunt sequence by dialling [2XXX]: The 1st route—trunk group (TRG) 1 Sending no.

  • Page 420

    4.3.1 TIE Line Service [TIE Line Routing and Modification Table of PBX-1] Priority 1 Priority 2 Dial Modification Dial Modification Location Leading Removed Removed Added Added No. of No. of Digits Digits 953# 954# Explanation: Location 01: The hunt sequence by dialling [7+PBX Code 952+XXXX]: The 1st route —...

  • Page 421

    4.3.1 TIE Line Service To Receive a TIE Line Call Extension Number Method (Access without PBX Code) [Example] A TIE line call is sent to PBX-2 from PBX-1. If the TIE Line Network number sent from PBX-1 PBX-4 PBX-3 is an extension number of PBX-2 (e.g., 2011), the call will be received at extension "2011".

  • Page 422

    4.3.1 TIE Line Service PBX Code Method (Access with PBX Code) [Example] A TIE line call is sent to PBX-2 from PBX-1. If TIE Line Network the number sent from PBX-4 PBX-3 PBX-1 has the PBX PBX Code 953 PBX Code 954 code of PBX-2 "952", the call will be received at the corresponding...

  • Page 423

    4.3.1 TIE Line Service TIE Line Routing Flowchart [Making a TIE Line Call from an Extension] A TIE line call is made as follows: PBX Code Method: 7-abc-xxxx Extension No. Method: dexx Is the dialled number identified as a TIE line access no. Not treated as or an other PBX extension no.

  • Page 424

    4.3.1 TIE Line Service [Receiving a Call through a TIE Line] <Extension Number Method <PBX Code Method (Access without PBX Code)> (Access with PBX Code)> A call is received through a A call is received through a TIE line as follows: TIE line as follows: # 1021 ## 0511033...

  • Page 425

    4.3.1 TIE Line Service • To establish a QSIG network (® 4.3.4 QSIG Standard Features), each ISDN (QSIG) connection in a TIE line network must have the port on one PBX assigned as a master port, and the port on the other PBX assigned as a slave port.

  • Page 426

    4.3.1 TIE Line Service 18.3 PBX Configuration—[10-3] CO & Incoming Call—DDI / DID Table— DDI / DID Destination—Day, Lunch, Break, Night 18.5 PBX Configuration—[10-5] CO & Incoming Call—Miscellaneous— Intercept—Routing to Operator - No Destination (Destination is not programmed.) PT Programming Manual References [453] DID Destination [500] Trunk Group Number Feature Guide...

  • Page 427: Common Extension Numbering For 2 Pbxs

    4.3.1 TIE Line Service 4.3.1.4 Common Extension Numbering for 2 PBXs Description Two PBXs can have extensions with the same leading number. TIE Line calling is available using extension numbering. PBX-1 PBX-2 TIE Line Interface Interface Extn.1011 Extn.1012 Extn.1013 Dials "1013". Explanation: If a dialled number is not found at the local PBX, the call can be sent to the remote PBX.

  • Page 428: Voice Over Internet Protocol (voip) Network

    4.3.2 Voice over Internet Protocol (VoIP) Network 4.3.2 Voice over Internet Protocol (VoIP) Network Description When a PBX is connected to another PBX via a private IP network, voice signals are converted into IP packets and sent over the network. This is known as Voice over IP (VoIP). This PBX uses the H.323 standard for VoIP communication.

  • Page 429

    4.3.2 Voice over Internet Protocol (VoIP) Network Required Programming • For making a call: ARS programming (® 2.8.1 Automatic Route Selection (ARS)) or TIE line service programming For receiving a call: TIE line service programming [TIE Line Routing and Modification Table] Priority 1 Priority 2 Dial Modification...

  • Page 430

    4.3.2 Voice over Internet Protocol (VoIP) Network [Example] Telephone Company Telephone Company (area code: 098) (area code: 012) 012-345-1011 PBX-1 PBX-2 Private IP V-IPGW V-IPGW Extn .1011 Extn .1000 Network (012-345-1011) Dials PBX code: 30 PBX code: 20 "7-20-1011". The leading numbers of extensions accessed through the VoIP network are added as entries to the Quick Dialling table, in addition to being registered as Other PBX Extension Numbers, as shown below: [Programming Example] Number to dial to call an extension at another PBX using VoIP network:...

  • Page 431

    4.3.2 Voice over Internet Protocol (VoIP) Network The IP network transmission cannot be completed successfully and the call is rerouted via a public trunk to the outside party "012-345-1011". [Quick Dialling Table] The leading number (in this case, "9") of the dialled number is found in the Quick Dialling Table, and the call is automatically rerouted to the specified trunk group.

  • Page 432: Gateway Groups

    4.3.2 Voice over Internet Protocol (VoIP) Network 4.3.2.1 Gateway Groups Description It is possible to automatically reroute outgoing VoIP calls according to preassigned gateway groups. A gateway device can be assigned a gateway group number based on its IP Address. When a call is made using a leading number allocated to a gateway group, it is routed to the lowest-numbered available device within that group.

  • Page 433: Common Extension Numbering For Multiple Pbxs

    4.3.2 Voice over Internet Protocol (VoIP) Network 4.3.2.2 Common Extension Numbering for Multiple PBXs Description Multiple PBXs in separate locations, connected in an IP network, can share a common block of extensions designated in a gateway group. PBX B in Office B 2) Extn.

  • Page 434: Call Distribution Port Group

    4.3.2 Voice over Internet Protocol (VoIP) Network 4.3.2.3 Call Distribution Port Group Description It is possible to set which virtual port receives each call depending on the telephone number of the called party. By assigning each port to a Call Distribution Port Group (CDPG), it is possible to select which group receives each call.

  • Page 435

    4.3.2 Voice over Internet Protocol (VoIP) Network Explanation: As shown in the CDPG table above, CDPG 1 consists of Port 1 of the first card and Port 1 of the second card. When "1023-456-7890" (leading number: 10) is dialled: The call is rerouted to The leading number (10) is The call is routed to The call is...

  • Page 436: Isdn Virtual Private Network (isdn-vpn)

    4.3.3 ISDN Virtual Private Network (ISDN-VPN) 4.3.3 ISDN Virtual Private Network (ISDN-VPN) Description ISDN Virtual Private Network (ISDN-VPN) is a service provided by the telephone company. It uses an existing line as if it were a private line. There is no need to set up a private line or to lease a line from the telephone company.

  • Page 437

    4.3.3 ISDN Virtual Private Network (ISDN-VPN) [Quick Dialling Programming Example] Location No. Quick Dialling No. Desired No. Quick Dialling 01 2345 (extension no. of other PBX) 9-123-4321 (Public no. of extension 2345) Explanation: When an extension user dials "2345", he is connected to extension "2345" of other PBX whose public number is "123-4321".

  • Page 438: Qsig Standard Features

    4.3.4 QSIG Standard Features 4.3.4 QSIG Standard Features 4.3.4.1 QSIG Standard Features—SUMMARY Description QSIG is a protocol which is based on ISDN (Q.931) and offers enhanced PBX features in a private network. The QSIG network supports private communications by the TIE line service method. The following features are available for an ISDN-QSIG or VoIP private network.

  • Page 439

    4.3.4 QSIG Standard Features Service Description & Reference Calling Name Identification Prevents the caller’s name being presented to the called party by Restriction (CNIR) the caller. ® 4.3.4.2 Calling/Connected Line Identification Presentation (CLIP/COLP) and Calling/Connected Name Identification Presentation (CNIP/CONP)—by QSIG Connected Name Prevents CONP being sent by the answered party.

  • Page 440: Calling/connected Line Identification Presentation (clip/colp) And Calling/connected Name Identification Presentation (cnip/conp)—by Qsig

    4.3.4 QSIG Standard Features 4.3.4.2 Calling/Connected Line Identification Presentation (CLIP/ COLP) and Calling/Connected Name Identification Presentation (CNIP/ CONP)—by QSIG Description Calling Line/Name Identification Presentation (CLIP/CNIP): The PBX can send a preprogrammed extension number and/or name to the QSIG network when an extension user makes a call.

  • Page 441

    4.3.4 QSIG Standard Features Calling/Connected Name Identification Restriction (CNIR/CONR): It is possible for each extension to restrict the sending of its extension name to the QSIG network. When CLIR is activated, CNIR becomes active automatically. When COLR is activated, CONR becomes active automatically.

  • Page 442: Call Forwarding (cf)—by Qsig

    4.3.4 QSIG Standard Features 4.3.4.3 Call Forwarding (CF)—by QSIG Description The PBX forwards the call to a destination extension in another PBX in QSIG network. The destination can be set on your own PBX on an extension basis as the forward destination of trunk calls (® 2.3.2 Call Forwarding (FWD)).

  • Page 443

    4.3.4 QSIG Standard Features PC Programming Manual References 9.26 PBX Configuration—[1-1] Configuration—Slot—Port Property - BRI Port—Supplementary Service— COLP, CLIR, COLR, CNIP, CONP, CNIR, CONR, CF (Rerouting), CT, CCBS, AOC-D, AOC-E, 3PTY 9.27 PBX Configuration—[1-1] Configuration—Slot—Port Property - PRI Port—Supplementary Service— COLP, CLIR, COLR, CNIP, CONP, CNIR, CONR, CF (Rerouting), CT, CCBS, AOC-D, AOC-E, E911, 3PTY User Manual References 1.6.1 Forwarding Calls...

  • Page 444: Call Transfer (ct)—by Qsig

    4.3.4 QSIG Standard Features 4.3.4.4 Call Transfer (CT)—by QSIG Description The PBX transfers the call to a destination extension in another PBX in QSIG network. If the same trunk group is used for the incoming call and the transferred call, the following situation will be possible.

  • Page 445

    4.3.4 QSIG Standard Features 9.27 PBX Configuration—[1-1] Configuration—Slot—Port Property - PRI Port—Supplementary Service— COLP, CLIR, COLR, CNIP, CONP, CNIR, CONR, CF (Rerouting), CT, CCBS, AOC-D, AOC-E, E911, 3PTY User Manual References 1.4.1 Transferring a Call (Call Transfer) Feature Guide...

  • Page 446: Completion Of Calls To Busy Subscriber (ccbs)—by Qsig

    4.3.4 QSIG Standard Features 4.3.4.5 Completion of Calls to Busy Subscriber (CCBS)—by QSIG Description If the call has been made to an extension in another PBX in QSIG network and the called party is busy, an extension user can set to receive callback ringing when the called party becomes free. When the user answers the callback ringing, that party’s number is automatically dialled.

  • Page 447: Qsig Enhanced Features

    4.3.5 QSIG Enhanced Features 4.3.5 QSIG Enhanced Features Description When PBXs are networked using ISDN or V-IPGW cards, the following enhanced features are available. When Calling an Extension in Another PBX and the Called Extension is Ringing Feature Description and Reference ®...

  • Page 448

    4.3.5 QSIG Enhanced Features Feature Description and Reference Call Forwarding (FWD) Incoming calls from extensions in other PBXs are handled as intercom calls in regards to FWD settings. The Boss and Secretary feature will also function over a network. ® 2.3.2 Call Forwarding (FWD) Do Not Disturb (DND) Incoming calls from extensions in other PBXs are handled as intercom calls in regards to DND settings.

  • Page 449

    4.3.5 QSIG Enhanced Features • Calls made by accessing a trunk via an S-CO button or Trunk Group Access feature number, etc. cannot use enhanced QSIG features because they do not refer to the TIE Table. This includes calls made from the call history of Communication Assistant (CA) because such calls specify a trunk group directly.

  • Page 450: Network Direct Station Selection (ndss)

    4.3.5 QSIG Enhanced Features 4.3.5.1 Network Direct Station Selection (NDSS) Description When PBXs are networked using ISDN or V-IPGW cards, it is possible to assign flexible buttons as Network Direct Station Selection (NDSS) buttons. These buttons are used to monitor the status of extensions connected to up to seven other PBXs in the network, and to make or transfer calls to those extensions with one touch, like normal DSS buttons.

  • Page 451

    4.3.5 QSIG Enhanced Features ISDN-QSIG (PBX Direct Connection) Each QSIG port of a BRI or PRI card that will be used to transmit extension status information must be set to do so through system programming. Even if a port is set to not transmit information, it will still receive information from other PBXs.

  • Page 452

    4.3.5 QSIG Enhanced Features [Example VoIP Network] PBX-1 PBX-2 Network ID 1 4001 NDSS 4001 NDSS Idle Idle IP Network Busy Busy PBX-3 PBX-4 Network ID 2 4001 Idle Busy Mixed Network When using the NDSS feature over a mixed network containing both VoIP portions and ISDN line portions, it is possible to set whether status information will be transferred between VoIP and ISDN cards within each PBX.

  • Page 453

    4.3.5 QSIG Enhanced Features • If no other PBXs are monitoring the selected extension, the monitored PBX stops transmitting status information for that extension. • The monitor PBX stops receiving status information for the selected extension. All NDSS buttons for that extension stop displaying status information.

  • Page 454

    4.3.5 QSIG Enhanced Features ® 17.2 PBX Configuration—[9-2] Private Network—Network Data Transmission— Network Data Transmission for Centralised Operator Feature—Data Transmission Counter • If it is not possible to remotely turn off transmission of extension status information using the NDSS Monitor Release feature because of network conditions, it is possible to perform the same operation directly through system programming at the monitored PBX.

  • Page 455: Centralised Voice Mail

    4.3.5 QSIG Enhanced Features 4.3.5.2 Centralised Voice Mail Description Up to 7 PBXs connected with this PBX in a TIE line network over VoIP or ISDN can share the services of the Unified Messaging system of this PBX. The Unified Messaging system can provide voice mail for extensions attached to any of the PBXs in the network.

  • Page 456

    4.3.5 QSIG Enhanced Features [Trunk Call to an Extension Not Answered, Forwarded to Mailbox (Extension Number Method)] Outside Caller Telephone Company TIE Line Network PBX-1 PBX-2 PBX-3 Private network PBX-4 PBX-5 Mailbox 101 PBX-6 Mailbox 201 PBX-7 Mailbox 201: PBX-8 "Hello.

  • Page 457

    4.3.5 QSIG Enhanced Features PBX Code Method Telephone Company Outside Caller TIE Line Network PBX-1 (PBX PBX-2 (PBX Code: 20) Code: 30) PBX-3 Private network PBX-4 Mailbox 101 PBX-5 PBX-6 Mailbox 201 PBX-7 Mailbox 730101 Mailbox 730102: PBX-8 "Hello. I am not at Mailbox 730102 my desk right now."...

  • Page 458

    4.3.5 QSIG Enhanced Features • An extension can receive Message Waiting notifications from multiple voice mail services connected to PBXs in the network. When multiple notifications of the number of unheard messages in an extension user’s message box are sent from different voice mail services, the most recent notification will be displayed.

  • Page 459

    4.3.5 QSIG Enhanced Features PC Programming Manual References 9.36 PBX Configuration—[1-3] Configuration—Option— New Card Installation—ISDN Standard Mode for PRI23 Card 17.1 PBX Configuration—[9-1] Private Network—TIE Table—Enhanced QSIG 17.2 PBX Configuration—[9-2] Private Network—Network Data Transmission 17.5 PBX Configuration—[9-5] Private Network—Centralised UM/VM Unit 19.1 PBX Configuration—[11-1] Maintenance—Main—Maintenance →...

  • Page 460: Network Icd Group

    4.3.6 Network ICD Group 4.3.6 Network ICD Group Description An Incoming Call Distribution (ICD) Group can include up to 4 destinations at other PBXs in a private network, including the floating extension number of another ICD Group. This is done by assigning a virtual PS as a member of the ICD Group, and then setting the number of a destination at another PBX as the forwarding destination for that virtual PS.

  • Page 461

    4.3.6 Network ICD Group PC Programming Manual References 10.9 PBX Configuration—[2-9] System—System Options—Option 4 → Send CLIP of CO Caller—when call is forwarded to CO → Send CLIP of Extension Caller—when call is forwarded to CO 12.1.1 PBX Configuration—[4-1-1] Extension—Wired Extension—Extension Settings—Option 9— Mobile Extension 12.2.1 PBX Configuration—[4-2-1] Extension—Portable Station—Extension Settings—Option 9—...

  • Page 462: Ps Roaming By Network Icd Group

    4.3.6 Network ICD Group 4.3.6.1 PS Roaming by Network ICD Group Description One PS can be registered to up to 4 PBXs in a private network, and a Network ICD group created for the PS at each PBX, with virtual PSs set to forward to the other PBXs in the network. When a call to the PS is received at one of the PBXs, the call rings simultaneously at all PBXs in the network to which that PS is registered.

  • Page 463

    4.3.6 Network ICD Group However, in some negative wireless network conditions, Out of Range status may not be released automatically. In this case, the PS user can manually release Out of Range status by pressing the TALK button and confirming that a dial tone can be heard from the PBX. •...

  • Page 464

    4.3.6 Network ICD Group Feature Guide...

  • Page 465: System Configuration And Administration Features

    Section 5 System Configuration and Administration Features Feature Guide...

  • Page 466: System Configuration—system

    5.1.1 Class of Service (COS) 5.1 System Configuration—System 5.1.1 Class of Service (COS) Description Each extension must belong to a Class of Service (COS). By assigning certain extensions to a COS, it is possible to control the behaviour and privileges of extension users (allowing or denying certain extensions access to various features, extensions, and trunks) depending on the duties appointed to them.

  • Page 467

    5.1.1 Class of Service (COS) PC Programming Manual References 10.7.1 PBX Configuration—[2-7-1] System—Class of Service—COS Settings 12.1.1 PBX Configuration—[4-1-1] Extension—Wired Extension—Extension Settings—Main— 12.2.1 PBX Configuration—[4-2-1] Extension—Portable Station—Extension Settings—Main— PT Programming Manual References [602] Class of Service Feature Guide References 3.2.1 System Features 6.1 Capacity of System Resources User Manual References 1.2.7 Calling without Restrictions...

  • Page 468: Group

    5.1.2 Group 5.1.2 Group Description This PBX supports various types of groups. Trunk Group Trunks can be grouped into a specified number of trunk groups (e.g., for each carrier, trunk type, etc.). Several settings can be assigned on a trunk group basis. All trunks belonging to a trunk group follow the assignment determined for that trunk group.

  • Page 469

    5.1.2 Group (® 2.17.1 Paging) ® 11.4 PBX Configuration—[3-4] Group—Paging Group ® 11.4.1 PBX Configuration—[3-4] Group—Paging Group—All Setting ® 11.4.2 PBX Configuration—[3-4] Group—Paging Group—External Pager ® [640] Extension User Groups of a Paging Group [Example] Paging Group 1 Paging Group 2 Paging Group 3 Extension Extension...

  • Page 470

    5.1.2 Group (® 3.1.1 Unified Messaging System Overview) ® 11.7.1 PBX Configuration—[3-7-1] Group—UM Group—System Settings ® 11.7.2 PBX Configuration—[3-7-2] Group—UM Group—Unit Settings ® [660] UM Group Floating Extension Number VM Group There are two types of VM groups as follows: Type Description VM (DTMF) Group...

  • Page 471

    5.1.2 Group ® 11.8.1 PBX Configuration—[3-8] Group—PS Ring Group—Member List PS Ring Group 1 PS Ring Group 2 (Floating Extn. No. 301, (Floating Extn. No. 302, Name: Sales 1) Name: Sales 2) PS01 PS04 PS06 PS03 PS05 PS02 Conference Group A conference group is a group of parties that are called when an extension user uses the Conference Group Call feature (®...

  • Page 472

    5.1.2 Group Connection between devices in different P2P groups P2P Group 2 P2P Group 1 non-P2P → 11.10 PBX Configuration—[3-10] Group—P2P Group Installation Manual References 5.4.1 Easy Setup Wizard PC Programming Manual References Section 11 PBX Configuration—[3] Group PT Programming Manual References [402] LCOT/BRI Trunk Group Number [603] Extension User Group [620] Incoming Call Distribution Group Member...

  • Page 473: Tenant Service

    5.1.3 Tenant Service 5.1.3 Tenant Service Description This PBX can be shared with a certain number of tenants. Tenant Configuration Tenant Member The tenant members consist of extension user groups. One extension user group can belong to only one tenant. Therefore, one extension can belong to only one tenant. (®...

  • Page 474

    5.1.3 Tenant Service Tenant No. Operator ARS Mode Music Source System Speed Dialling Follows the system assignment of a PBX operator. ® 10.2 PBX Configuration—[2-2] System—Operator & BGM— PBX Operator—Day, Lunch, Break, Night Follows the system assignment of the ARS mode. ®...

  • Page 475

    5.1.3 Tenant Service [Example] Tenant 1 Tenant 2 Extension Extension User Group 1 User Group 3 Extn. 100 Extn. 101 Extn. 104 Extn. 105 Tenant 3 Extension Extension User Group 2 User Group 4 Extension User Group 5 Extn. 102 Extn.

  • Page 476

    5.1.3 Tenant Service Tenant 1 (COS 1 and COS 2) can make calls to both Tenant 2 (COS 3 and COS 4) and Tenant 3 (COS 5 and COS 6) as well as Tenant 1. Tenant 2 (COS 3 and COS 4) can make calls to Tenant 1 (COS 1 and COS 2) and Tenant 2. Tenant 3 (COS 5 and COS 6) can make calls to Tenant 3 itself only.

  • Page 477: Time Service

    5.1.4 Time Service 5.1.4 Time Service Description This PBX supports day, night, lunch, and break modes of operation. TRS/Barring can be arranged separately. The destination of incoming calls can be set differently for each mode. Time Service Switching Mode Day/lunch/break/night mode can be switched either automatically or manually. The switching mode can be assigned for each tenant.

  • Page 478

    5.1.4 Time Service Features Using Time Service The following features can be set in each time mode (day/lunch/break/night): Destination of incoming trunk calls (DIL/DID/DDI/MSN) (® 2.1.1 Incoming Trunk Call Features) Destination of the Intercept Routing (® 2.1.1.6 Intercept Routing) Queuing Time Table for incoming call distribution groups (® 2.2.2.4 Queuing Feature) Overflow destination for incoming call distribution groups (®...

  • Page 479

    5.1.4 Time Service Time Service Button A flexible button can be customised as the following buttons: Day/Night button Day/Night/Lunch button Day/Night/Break button Day/Night/Lunch/Break button Each of these buttons is used for switching between modes. For example, pressing the Day/Night button switches between day and night modes.

  • Page 480

    5.1.4 Time Service → Optional Parameter (Ringing Tone Type Number) (for Time Service) 12.2.3 PBX Configuration—[4-2-3] Extension—Portable Station—Flexible Button → Type → Parameter Selection (for Time Service) → Parameter Selection (for Time Service - Automatic/Manual) → Optional Parameter (or Ringing Tone Type Number) (for Time Service) Feature Guide References 2.6.5 Quick Dialling 2.7.1 Toll Restriction (TRS)/Call Barring (Barring)

  • Page 481: Operator Features

    5.1.5 Operator Features 5.1.5 Operator Features Description Any extension or Incoming Call Distribution (ICD) group can be designated as an operator. This PBX supports the following types of operators: Type Description PBX operator An extension or incoming call distribution group can be assigned as a PBX operator for each time mode (day/lunch/break/night).

  • Page 482: Manager Features

    5.1.6 Manager Features 5.1.6 Manager Features Description An extension assigned as the manager (manager extension) is allowed to use the specified features. COS programming determines the extensions which can use the following manager features: Manager Feature Description & Reference Password Manager Manager Changes the manager password.

  • Page 483

    5.1.6 Manager Features Manager Feature Description & Reference Password Trunk Busy Out Clear Clears the Busy Out status of a trunk. Not required ® 2.5.4.6 Trunk Busy Out NDSS Monitor Release Removes the monitor function from an NDSS Not required button.

  • Page 484: System Configuration—extensions

    5.2.1 IP Proprietary Telephone (IP-PT) 5.2 System Configuration—Extensions 5.2.1 IP Proprietary Telephone (IP-PT) Description IP Proprietary Telephones (IP-PTs) are telephones that make and receive calls using IP and that connect to the PBX over a LAN. Except for their use of IP, they function almost identically to traditional proprietary telephones.

  • Page 485

    5.2.1 IP Proprietary Telephone (IP-PT) This Bluetooth Module is also compatible with KX-DT343/KX-DT346 DPTs. • Calls made using a Bluetooth wireless headset will not be disconnected immediately when the user wanders out of range. However, if the Bluetooth wireless headset user remains out of range for a specified time period, the call will be disconnected.

  • Page 486: Sip (session Initiation Protocol) Extension

    For information about SIP extension compatibility with feature numbers, see 5.5.7 Flexible Numbering/Fixed Numbering. For information about Panasonic KX-UT series SIP phones, see 5.2.2.1 KX-UT Series SIP Phones. For information about Panasonic SIP phones (P-SIP), see 5.2.2.4 Panasonic SIP Phones (P-SIP).

  • Page 487

    5.2.2 SIP (Session Initiation Protocol) Extension • Trunk Group Access (® 2.5.5.3 Trunk Access) • Verification Code (® 2.7.6 Verification Code Entry) SIP extensions can retrieve parked calls but cannot park calls. As a member only (not as an originator). SIP Video Phone Video phone calls can be established between SIP extensions with video phone capabilities.

  • Page 488: Kx-ut Series Sip Phones

    5.2.2 SIP (Session Initiation Protocol) Extension 5.2.2.1 KX-UT Series SIP Phones Description KX-UT series telephones are Panasonic SIP phones that provide tighter integration with the PBX than general SIP phones. The following features are available: Automatic PBX registration Like IP-PTs (® 5.2.1 IP Proprietary Telephone (IP-PT)), registration of KX-UT series SIP phones can be made to occur automatically through system programming.

  • Page 489

    5.2.2 SIP (Session Initiation Protocol) Extension Button Usage Call Park Place the current call into a parking zone of the PBX. (® 2.13.2 Call Park) There are two modes: • Specific: Place the call into the specified park zone. • Automatic: The telephone searches for an idle park zone from among those assigned to its own flexible buttons.

  • Page 490: Sip Portable Station (s-ps) And Sip Cell Station (sip-cs)

    5.2.2 SIP (Session Initiation Protocol) Extension 5.2.2.2 SIP Portable Station (S-PS) and SIP Cell Station (SIP-CS) Description This PBX supports the connection of SIP Cell Stations (SIP-CSs). A SIP-CS functions like other CSs, except it uses SIP for managing calls. A PS that connects through a SIP-CS is called a SIP Portable Station (S-PS). This section explains the main features available to SIP-CSs and S-PSs.

  • Page 491

    5.2.2 SIP (Session Initiation Protocol) Extension Button Usage Single-CO (S-CO) Used to access a specified trunk for making or receiving calls. A type of button specific to SIP phones. For details, refer to the telephone’s documentation. One-Touch Used to dial a specified number or feature. For details, refer to the telephone’s documentation.

  • Page 492

    5.2.2 SIP (Session Initiation Protocol) Extension Making a call from a PS requires a certain number of DSP resources, depending on the codec used. If all DSP resources are in use, this operation cannot be performed. To ensure a minimum level of performance, DSP resources can be reserved for VoIP communication.

  • Page 493: Simple Remote Connection

    Description Using the Built-in Media Relay Gateway Using the Built-in Media Relay Gateway feature, KX-NT500 series IP-PTs, Panasonic IP-Softphones, and KX-NS0154 IP-CSs can be connected to a remote location without an additional device, such as an SBC (Session Border Controller). These devices can be registered to the remote location after configuring the Built-in Media Relay Gateway.

  • Page 494

    5.2.2 SIP (Session Initiation Protocol) Extension PC Programming Manual References 9.2.2 PBX Configuration—[1-1] Configuration—Slot—System Property—Site—SIP Extension → Setting parameters assigned to Remote SIP-MLT—NAT - CWMP Server IP Address → Setting parameters assigned to Remote SIP-MLT—NAT - CWMP Server (HTTP) Port No. →...

  • Page 495

    5.2.2 SIP (Session Initiation Protocol) Extension 9.18 PBX Configuration—[1-1] Configuration—Slot—Port Property—V-IPCS—Remote Place 9.20 PBX Configuration—[1-1] Configuration—Slot—Port Property—V-UTEXT—Remote Place Feature Guide...

  • Page 496: Panasonic Sip Phones (p-sip)

    5.2.2 SIP (Session Initiation Protocol) Extension 5.2.2.4 Panasonic SIP Phones (P-SIP) Description Panasonic SIP phones (P-SIP) have the following characteristics. • P-SIP phones use the activation keys for IP-PT/P-SIP (e.g., KX-NSM201) rather than the activation keys for SIP extensions (e.g., KX-NSM701).

  • Page 497: Peer-to-peer (p2p) Connection

    5.2.3 Peer-to-Peer (P2P) Connection 5.2.3 Peer-to-Peer (P2P) Connection Description This PBX automatically establishes peer-to-peer communication between peer-to-peer compatible IP extensions (i.e., IP-PTs and SIP extensions) and SIP Trunks that belong to the same P2P group. With peer-to-peer calls, the call is routed directly from one IP extension to another without going through a DSP card, which means that P2P calls are established without using the PBX’s resources.

  • Page 498

    5.2.3 Peer-to-Peer (P2P) Connection [Example] Internet SIP server Site Router IP-PT KX-UT Series SIP Signal Voice Packet P2P connection between an IP extension and IP trunk within a site Voice packets are transmitted and received between the IP extension and the IP trunk within a site. P2P connection between branch offices over a VPN (hub-and-spoke connection) Remote Office 1 Site...

  • Page 499

    5.2.3 Peer-to-Peer (P2P) Connection P2P connection between branch offices over a VPN (mesh connection) Remote Office 1 Site Router Router Remote Office 2 Router Calls between IP telephones in separate branch offices establish a P2P connection directly through the VPN routers at each branch.

  • Page 500

    5.2.3 Peer-to-Peer (P2P) Connection • The PBX configures P2P group settings for each SIP trunk port, and P2P communication is only allowed when both parties belong to the same P2P group. • In an environment where P2P communication between IP extensions and IP trunks is not allowed due to provider restrictions, set IP Extension - SIP Trunk P2P to disable, or assign different P2P group settings between callers.

  • Page 501: Portable Station (ps) Features

    5.2.4 Portable Station (PS) Features 5.2.4 Portable Station (PS) Features 5.2.4.1 Portable Station (PS) Connection Description This PBX supports the connection of a PS. Cell Stations (CSs) allow PSs to receive reception within a designated area. It is possible to use the PBX features using the PS like a PT. Conditions •...

  • Page 502

    5.2.4 Portable Station (PS) Features PC Programming Manual References 9.35 PBX Configuration—[1-2] Configuration—Portable Station PT Programming Manual References [690] PS Registration [691] PS Termination [692] Personal Identification Number (PIN) for PS Registration Feature Guide References 5.5.7 Flexible Numbering/Fixed Numbering Feature Guide...

  • Page 503: Ps Ring Group

    5.2.4 Portable Station (PS) Features 5.2.4.2 PS Ring Group Description A PS ring group is a group of PS extensions that receives incoming calls. Each group has a floating extension number and name. One PS can belong to multiple groups. [Programming Example] PS Ring Group 01 PS Ring Group 02...

  • Page 504

    5.2.4 Portable Station (PS) Features – KX-TCA275 – KX-TCA285 – KX-TCA355 – KX-TCA385 – KX-TCA364 S-PSs cannot be assigned to a PS ring group. For details about S-PSs, see "5.2.2.2 SIP Portable Station (S-PS) and SIP Cell Station (SIP-CS)". • Incoming trunk call information is shown on a PS display when a trunk call arrives at a PS ring group which the PS joins.

  • Page 505

    5.2.4 Portable Station (PS) Features Note Log-in/log-out setting of the PS ring group from the incoming call distribution group is also disregarded. PS Ring Group Log-out Log-in PS Ring Group Log-out Incoming Call Distribution Group PS Ring Group Log-in Log-out Log-in •...

  • Page 506

    5.2.4 Portable Station (PS) Features Feature Guide References 6.1 Capacity of System Resources Feature Guide...

  • Page 507: Ps Directory

    5.2.4 Portable Station (PS) Features 5.2.4.3 PS Directory Description A PS user can store numbers and/or names in the directory. A stored number is dialled by selecting a name or number in the directory. Depending on the PS model, the PS user can use the following directories for easy operation: Type Description PS Dialling Directory...

  • Page 508: Ps Feature Buttons

    5.2.4 Portable Station (PS) Features 5.2.4.4 PS Feature Buttons Description A PS user can use PBX features using a combination of buttons (button + a specified number, , or #) and/ or display operation. The flexible buttons and the display are customised through PS programming. The button assignment is the same for the PT (®...

  • Page 509: Wireless Xdp Parallel Mode

    5.2.4 Portable Station (PS) Features 5.2.4.5 Wireless XDP Parallel Mode Description A PS can be used in parallel with a wired telephone (PT/SLT). In this case, the wired telephone is the main telephone and the PS is the sub telephone. When Wireless XDP Parallel Mode is enabled, the two telephones share one extension number (main telephone’s extension number).

  • Page 510

    5.2.4 Portable Station (PS) Features – Ring Tone Pattern Table Selection (® 2.1.3.2 Ring Tone Pattern Selection) – Preferred Line Assignment—Incoming (® 2.4.2 Line Preference—Incoming) – Preferred Line Assignment—Outgoing (® 2.5.5.2 Line Preference—Outgoing) – Hot Line Setting (® 2.6.6 Hot Line) –...

  • Page 511

    5.2.4 Portable Station (PS) Features PT Programming Manual References [515] Wireless XDP Parallel Mode for Paired Telephone Feature Guide References 2.11.10 Parallelled Telephone 5.1.1 Class of Service (COS) User Manual References 1.9.12 Using Your PS or S-PS in Parallel with a Wired Telephone (Wireless XDP Parallel Mode) Feature Guide...

  • Page 512: Virtual Ps

    5.2.4 Portable Station (PS) Features 5.2.4.6 Virtual PS Description An extension number can be assigned for a portable station (PS) without registering the PS unit itself. This is known as temporary registration. If a forward destination is then assigned for this PS, all calls to that extension number will be forwarded to the assigned destination.

  • Page 513

    5.2.4 Portable Station (PS) Features Feature Description & Reference Automatic Fax Transfer A virtual PS can be used to forward fax calls to a fax machine at another PBX connected by TIE line. ® 2.16.2 Automatic Fax Transfer Built-in Simplified Voice Registering a virtual PS as the first extension of an ICD Group Message provides the ICD Group with a dedicated message box that is not...

  • Page 514: Isdn Extension Features

    5.2.5 ISDN Extension Features 5.2.5 ISDN Extension Features 5.2.5.1 ISDN Extension Description An ISDN (BRI/PRI) port can be used for either trunk or extension connection. When extension connection is enabled, ISDN terminal devices (e.g., ISDN telephone, G4 fax machine, PC) or a behind PBX can be connected to the port.

  • Page 515

    5.2.5 ISDN Extension Features • ISDN extensions can belong to an incoming call distribution group (® 2.2.2 Incoming Call Distribution Group Features) or idle extension hunting group (® 2.2.1 Idle Extension Hunting). In this case, an MSN can be assigned. •...

  • Page 516: Extension Port Configuration

    An APT connected to a Super Hybrid port can be detected automatically when the XDP mode has been disabled. • A DSS Console or a Panasonic VPS (DPT [Digital] Integration) can also be connected with an SLT in XDP mode. •...

  • Page 517

    5.2.6 Extension Port Configuration PT Programming Manual References [007] DSS Console Paired Telephone [600] EXtra Device Port (XDP) Mode Feature Guide...

  • Page 518: Ip-cs (kx-ns0154)

    5.2.7 IP-CS (KX-NS0154) 5.2.7 IP-CS (KX-NS0154) Description The KX-NS0154 is an IP-CS that supports many network features supported by IP-PTs. It also supports 2 types of signal synchronisation. Easy Setup This IP-CS can be automatically registered to the PBX by connecting it to the network. For details, refer to "5.8.1 Registering IP Telephones"...

  • Page 519

    5.2.7 IP-CS (KX-NS0154) [Registration] • IP-CSs that support LAN synchronisation (KX-NS0154 only) are automatically assigned a LAN Synchronisation Group number. If the maximum number of CSs have already been registered, no group number will be assigned. [Synchronisation] • Slave IP-CSs can be added to a LAN synchronisation group as desired. They will automatically synchronise themselves with the other IP-CSs.

  • Page 520: Legacy Device Connection

    5.3 Legacy Device Connection 5.3.1 Trunk Adaptor Connection Description IP trunks (V-SIPGW and V-IPGW) can be connected to a Trunk Adaptor (KX-NS8188/KX-NS8290), which allows the KX-NS500 to connect to E1 trunks and PRI lines. Conditions [General] • One IP trunk port corresponds to 1 channel in the Trunk Adaptor.

  • Page 521: E-mail Notification Features

    5.4.1 E-mail Notification for Extension Users 5.4 E-mail Notification Features 5.4.1 E-mail Notification for Extension Users Description An e-mail can be sent to extension users, notifying them of events such as when they receive a new voice message. Notifications can be sent for the following events: •...

  • Page 522: E-mail Notification Of System-level Events

    5.4.2 E-mail Notification of System-level Events 5.4.2 E-mail Notification of System-level Events Description An e-mail can be sent to administrators or other specified e-mail addresses when certain system-level events occur. Notifications can be sent for the following events: Event Details System alarm An e-mail is sent to two registered e-mail addresses.

  • Page 523: E-mail Notification Of Sensor Alarm

    5.4.3 E-mail Notification of Sensor Alarm 5.4.3 E-mail Notification of Sensor Alarm Description An e-mail can be sent to a specified e-mail address when the external sensor detects an alarm. You can put comments in the e-mail. If you put a URL for the network camera in the comments, the recipient of the notification can monitor the video feed from the network camera by clicking URL in the comments.

  • Page 524: E-mail Notification For Manager

    5.4.4 E-mail Notification for Manager 5.4.4 E-mail Notification for Manager Description A manager can receive an e-mail notification when Automatic Two-way Recording is used. The recording can be converted to an audio file and then sent as an e-mail attachment. The destination of the e-mail is the e-mail address set for the Automatic Two-way Recording mailbox.

  • Page 525: System Data Control

    5.5.1 User Profiles 5.5 System Data Control 5.5.1 User Profiles Description Manage the following user information settings on a per-user level. • User information (name, language, etc.) • Contact information (extension number, e-mail addresses, etc.) • Unified Message information (mailbox number, password, etc.) •...

  • Page 526: Pc Programming

    5.5.2 PC Programming 5.5.2 PC Programming Description This PBX can be programmed and administered using a PC. There are two programming methods: On-site Programming: System programming/diagnosis can be performed locally by connecting a PC to the PBX directly. Remote Programming: System programming/diagnosis and data upload can be performed from a remote location.

  • Page 527

    5.5.2 PC Programming Level Description Number of Accounts/Network Installer For dealers and system installers User For on-site managers (Administrator) User (User) For end users Conditions • Each account is assigned a password that is required to log in. • Users can be added using the Add User Wizard. CAUTION To the Administrator or Installer regarding account passwords Please provide all system passwords to the customer.

  • Page 528

    5.5.2 PC Programming Feature Guide References 2.1.1.2 Direct In Line (DIL) 2.1.1.3 Direct Inward Dialling (DID)/Direct Dialling In (DDI) Feature Guide...

  • Page 529: Pt Programming

    5.5.3 PT Programming 5.5.3 PT Programming Description A PT user can perform the following programming: Personal Programming: Customising the extension according to his needs. System Programming: Customising the PBX according to organisational needs. Manager Programming: Customising specified frequently changing items (e.g., Charge Management and Remote Extension Dial Lock).

  • Page 530

    5.5.3 PT Programming Feature Guide References 5.1.1 Class of Service (COS) 5.1.6 Manager Features 6.1 Capacity of System Resources User Manual References 1.9.14 Clearing Features Set at Your Extension (Extension Feature Clear) 3.1 Customising Your Phone (Personal Programming) 4.1 Manager Programming Feature Guide...

  • Page 531: Dsp Resource Usage

    5.5.4 DSP Resource Usage 5.5.4 DSP Resource Usage Description To digitally process audio signals, such as a telephone call, the PBX must use a certain number of DSP (Digital Signal Processing) resources. DSP resources are provided by the DSP card installed in the PBX. Since there are a limited number of DSP resources, no further operations (e.g., telephone calls, playing an OGM) can be performed if all resources are being used.

  • Page 532

    5.5.4 DSP Resource Usage [Conference call] IP Trunk G.711 G.729A G.711 IP-PT Conference G.711 Analogue IP Trunk G.711 A conference requires additional resources, Y, for handling the multiple voice channels. Also, in standard two-way conversations, analogue lines generally do not require any DSP resources, but in a conference they do.

  • Page 533

    5.5.4 DSP Resource Usage [Example] Conditions [General] • Most internal VoIP calls require no resources because IP phones connect over a P2P connection (® 5.2.3 Peer-to-Peer (P2P) Connection). That is, the phones themselves do the signal processing without consuming PBX resources. The PBX simply performs the initial connection. •...

  • Page 534

    5.5.4 DSP Resource Usage PC Programming Manual References 9.2.1 PBX Configuration—[1-1] Configuration—Slot—System Property—Main—V-IPGW–GW Settings–Option 1— IP Codec Priority—1st, 2nd, 3rd 9.2.1 PBX Configuration—[1-1] Configuration—Slot—System Property—Main—Main → DSP CODEC G.711 only (SIP extension) → DSP CODEC G.711 only (IP-GW) → DSP CODEC Priority-1 value only (others) 9.11 PBX Configuration—[1-1] Configuration—Slot—Shelf Property—V-IPGW →...

  • Page 535: Dsp Resource Reservation

    5.5.4 DSP Resource Usage 5.5.4.1 DSP Resource Reservation Description A number of resources can be reserved for particular features or services to guarantee a minimum level of service. Resources reserved for a particular service (e.g., conferencing) cannot be used for another service (e.g., Unified Messaging).

  • Page 536

    5.5.4 DSP Resource Usage conference party in addition to the resources required for the conference trunk itself. Therefore, if all 40 VoIP units as well as all free resources are being used, a new conference call cannot be established, even if sufficient conference resources are available.

  • Page 537: Dsp Resource Advisor

    5.5.4 DSP Resource Usage 5.5.4.2 DSP Resource Advisor Description Web Maintenance Console provides a tool for calculating the number of resources required for a given set of operating conditions. The Web Maintenance Console user provides information such as the number of ports for a given resource (e.g., 16 extension ports using the G.729 codec) and the expected usage load (e.g., 50% busy), and the resource advisor calculates the number of DSP resources required to meet those conditions.

  • Page 538

    5.5.4 DSP Resource Usage Service Number of Ports Load (Busy Ratio %) DSP Cost Total DSP Cost 18.55 DSP Cost = Number of Ports ´ Resource cost per port (unit) ´ Load In the example above, the total DSP cost is 18.55. In such an environment, a PBX with a DSP S card (max. 63 DSP resources) would be sufficient.

  • Page 539: Automatic Setup

    5.5.5 Automatic Setup 5.5.5 Automatic Setup Description There are two automatic setup features as follows: Automatic ISDN Configuration Automatic Time Adjustment Automatic ISDN Configuration The ISDN (BRI) port configuration can be set automatically through system programming. The following items will be set by making and receiving a call using the subscriber number assigned for each ISDN (BRI) port: L1 Active Mode L2 Data Link Mode...

  • Page 540

    5.5.5 Automatic Setup [NTP Time Information] • The time set through NTP will apply the same to all PTs connected to the PBX, regardless if an IP extension is located in another time zone. • The PBX provides NTP server information to KX-UT extensions (® 5.2.2.1 KX-UT Series SIP Phones) if the NTP server setting is enabled.

  • Page 541: Dynamic Host Configuration Protocol (dhcp) Server

    5.5.6 Dynamic Host Configuration Protocol (DHCP) Server 5.5.6 Dynamic Host Configuration Protocol (DHCP) Server Description The PBX has a built-in DHCP server. When the DHCP server is enabled, the PBX will automatically assign IP addresses to other devices on the network, such as IP-PTs. Using a DHCP server simplifies network management by removing the need to assign IP addresses to devices manually.

  • Page 542: Flexible Numbering/fixed Numbering

    5.5.7 Flexible Numbering/Fixed Numbering 5.5.7 Flexible Numbering/Fixed Numbering Description To dial another extension user or to access PBX features, the access numbers (extension numbers or feature numbers) are required. There are three types of numbering plans: Flexible Numbering (available while a dial tone is heard) Flexible Numbering (available while a busy, DND, or ringback tone is heard) Fixed Numbering (available while dialling or talking) Flexible Numbering (available while a dial tone is heard)

  • Page 543

    5.5.7 Flexible Numbering/Fixed Numbering Feature Default Conference Group Call Group Paging External BGM on/off Outgoing Message (OGM) playback/record/clear S-CO Line Access Simplified Voice Message Access Parallel Telephone (Ring) Mode set/cancel Group Call Pickup Directed Call Pickup TAFAS—Calls through an External Pager Group Paging answer Automatic Callback Busy cancel/CCBS cancel User Remote Operation/Walking COS/Verification Code Entry...

  • Page 544

    5.5.7 Flexible Numbering/Fixed Numbering Feature Default FWD/DND No Answer Timer set Group FWD set/cancel—Both Group FWD set/cancel—External Group FWD set/cancel—Internal Call Pickup Deny set/cancel Paging Deny set/cancel Walking Extension/Enhanced Walking Extension Data Line Security set/cancel Manual Call Waiting for Extension Call off/BSS/OHCA/Whisper OHCA Automatic Call Waiting set/cancel Executive Busy Override Deny set/cancel Not Ready Mode on/off...

  • Page 545

    5.5.7 Flexible Numbering/Fixed Numbering Feature Default Quick Dialling None SIP extension users can use these feature numbers. From a SIP extension, this feature number can be used only for Call Park Retrieve. This feature number is used to do SIP carrier transfer feature. For more information, see 2.12.2 SIP Refer Transfer. It is possible to register Quick Dialling numbers that overlap with other registered numbers.

  • Page 546

    5.5.7 Flexible Numbering/Fixed Numbering Some flexible feature numbers require additional digits to make the feature active. For example, to set Call Waiting, the feature number for "Call Waiting" must be followed by "1" and to cancel it, the same feature number should be followed by "0".

  • Page 547: Floating Extension

    5.5.8 Floating Extension 5.5.8 Floating Extension Description Virtual extension numbers can be assigned to resources to make them appear as extensions. This feature is also known as Floating Station. These numbers are defined as floating extension numbers and can be assigned as a destination of incoming calls etc.

  • Page 548

    5.5.8 Floating Extension PC Programming Manual References 10.6.1 PBX Configuration—[2-6-1] System—Numbering Plan—Main—Extension 11.5.1 PBX Configuration—[3-5-1] Group—Incoming Call Distribution Group—Group Settings—Main → Floating Extension Number → Group Name 11.7.2 PBX Configuration—[3-7-2] Group—UM Group—Unit Settings— Floating Extension No. 11.8 PBX Configuration—[3-8] Group—PS Ring Group— Floating Extension Number 13.2 PBX Configuration—[5-2] Optional Device—External Pager—...

  • Page 549: Software Upgrading

    Firmware of supported IP-PTs and SIP extensions Only available for certain PSs. Only Panasonic telephones are supported. For details about a specific telephone, refer to the telephone’s documentation. PS Air Download The firmware of certain PSs can be updated via an IP-CS. The following equipment supports this feature: •...

  • Page 550

    5.5.9 Software Upgrading PT Programming Manual References [190] Main Processing (MPR) Software Version Reference Feature Guide...

  • Page 551: Fault Recovery/diagnostics

    5.6.1 UPS (Uninterruptible Power Supply) Integration 5.6 Fault Recovery/Diagnostics 5.6.1 UPS (Uninterruptible Power Supply) Integration Description An uninterruptible power supply unit (UPS) is a device that supplies power for several minutes to a connected device when a power failure occurs. Conditions •...

  • Page 552: Power Failure Transfer

    5.6.2 Power Failure Transfer 5.6.2 Power Failure Transfer Description When the power supply to the PBX fails, specific SLTs are automatically connected to specific trunks (Power Failure Connections). The PBX will switch from normal operation to the Power Failure Connections, and all existing conversations will be disconnected.

  • Page 553: Power Failure Restart

    5.6.3 Power Failure Restart 5.6.3 Power Failure Restart Description When turning the electricity back on, the PBX restarts the stored data automatically and the PBX will record the event (System Restart) in the error log. Conditions • In the event of a power failure, PBX memory is protected by a factory-provided lithium battery. There is no memory loss except the memories of Automatic Callback Busy (Camp-on) (®...

  • Page 554: Local Alarm Information

    5.6.4 Local Alarm Information 5.6.4 Local Alarm Information Description When a PBX error occurs and the PBX detects it, the System Alarm button light on the PT of an extension, which is allowed to use this feature through system programming (a maximum of two extensions per PBX), turns on red.

  • Page 555

    5.6.4 Local Alarm Information →SMDR— Print Information—Error Log →Maintenance— Local Alarm Display—Extension 1, Extension 2 →Maintenance— Daily Test Start Time—Set →Maintenance— Daily Test Start Time—Hour →Maintenance— Daily Test Start Time—Minute Feature Guide References 2.21.2 Flexible Buttons 2.22.1.1 Station Message Detail Recording (SMDR) Feature Guide...

  • Page 556: Simple Network Management Protocol (snmp) System Monitor

    5.6.5 Simple Network Management Protocol (SNMP) System Monitor 5.6.5 Simple Network Management Protocol (SNMP) System Monitor Description It is possible for a PC assigned as an SNMP manager to manage and receive PBX system status information, such as alarm information and general system activity using SNMP. Management Information Bases (MIBs) are sent to a PC (i.e., the SNMP manager) connected to the PBX over a LAN and can then be stored and analysed using SNMP manager software.

  • Page 557

    5.6.5 Simple Network Management Protocol (SNMP) System Monitor • Up to 2 SNMP managers can be assigned. • This PBX supports SNMP Protocol Version 1.0, 2.0c and SNMP Version 1.0-TRAP. • This PBX can only receive read-only MIBs. Write MIBs are not supported. •...

  • Page 558: Dynamic Host Configuration Protocol (dhcp) Assignment

    5.6.6 Dynamic Host Configuration Protocol (DHCP) Assignment 5.6.6 Dynamic Host Configuration Protocol (DHCP) Assignment Description It is possible to assign this PBX as a Dynamic Host Configuration Protocol (DHCP) client, allowing IP addresses to be received from a DHCP server over a LAN. Conditions •...

  • Page 559: Ping Confirmation

    5.6.7 PING Confirmation 5.6.7 PING Confirmation Description It is possible for this PBX to confirm the connection of IP telephones, routers, and hubs within or outside the private network using PING. The PBX will send an Internet Control Message Protocol (ICMP) echo request through the PC programming terminal and receive an ICMP message confirming connection.

  • Page 560

    5.6.7 PING Confirmation Feature Guide...

  • Page 561: Appendix

    Section 6 Appendix Feature Guide...

  • Page 562: Capacity Of System Resources

    6.1 Capacity of System Resources 6.1 Capacity of System Resources System Item Capacity 1 ´ 16 characters Absent Message—Extension 8 ´ 16 characters Absent Message—System Call Park Zone Conference 3 – 8 parties per conference 32 parties (default) / 96 parties (DSP installed) total DID/DDI Table 32 digits, 1000 entries Extension number...

  • Page 563

    6.1 Capacity of System Resources Item Capacity Hot Line 32 digits Key Pad Protocol Dial (ISDN Service 32 digits Access) Personal Speed Dialling 32 digits, 100 entries/extn. Quick Dialling 8 digits, 4000 entries Redial 32 digits System Speed Dialling 32 digits, 1000 entries/tenant One-touch Dialling—PT 32 digits, 5000 entries/system...

  • Page 564

    6.1 Capacity of System Resources Item Capacity Routing Plan Table 48 entries Leading Number Table 16 digits, 1000 entries Leading Number Exception Table 16 digits, 200 entries ARS Carrier Itemised Billing Code 10 digits Authorisation Code for Tenant 16 digits Authorisation Code for Trunk Group 10 digits Call Log and Message Waiting...

  • Page 565

    6.1 Capacity of System Resources Item Capacity Hotel Operator Charge Rate 7 digits including a decimal Charge Denomination 3 currency characters/symbols Networking Item Capacity TIE Line Routing and Modification Table 32 entries Leading Number 3 digits PBX Code 7 digits NDSS: Monitored PBXs NDSS: Registered Extensions for Monitor PBX Unified Messaging...

  • Page 566: Tones/ring Tones

    6.2.1 Tones/Ring Tones 6.2 Tones/Ring Tones 6.2.1 Tones/Ring Tones Tone Patterns (Default) Confirmation Tone 1 Confirmation Tone 2 Confirmation Tone 3 Confirmation Tone 4 Confirmation Tone 5 Dial Tone 1 Dial Tone 2 Dial Tone 3 Dial Tone 4 Busy Tone Reorder Tone Ringback Tone 1 Ringback Tone 2...

  • Page 567

    6.2.1 Tones/Ring Tones Tone Patterns (Default) 15 s Hold Alarm Tone Call Waiting Tone 1 Call Waiting Tone 2 Ring Tone Patterns (Default)* Single Double Triple S-Double * The duration of a ring tone may vary by country/area. Feature Guide...

  • Page 568: Features That Require Activation Keys

    6.3 Features that Require Activation Keys 6.3 Features that Require Activation Keys Feature Required Activation Keys Outside Destinations in Incoming Call Distribution Group Activation Key for Mobile Extension (KX-NSE101, KX-NSE105, KX-NSE110, (® 2.2.2.3 Outside Destinations in Incoming Call Distribution Group) KX-NSE120) Announces queuing status (number of calls in the waiting Activation Key for Call Center Enhanced...

  • Page 569

    6.3 Features that Require Activation Keys Feature Required Activation Keys Common Extension Numbering for 2 PBXs Activation Key for QSIG Network (KX-NSN002) (® 4.3.1.4 Common Extension Numbering for 2 PBXs) Common Extension Numbering for Multiple PBXs Activation Key for QSIG Network (®...

  • Page 570: Supported Management Information Base (mib) Table

    6.4 Supported Management Information Base (MIB) Table 6.4 Supported Management Information Base (MIB) Table System Group (1.3.6.1.2.1.1) Object ID Item Description sysDescr Information of Hardware type and Software version of the Device. sysObjectID Object identifier of this product. sysUpTime Elapsed time since the system was restarted. sysContact Device Administrator.

  • Page 571

    6.4 Supported Management Information Base (MIB) Table Object ID Item Description 2.1.16 ifOutOctets The number of Octets transmitted. 2.1.17 ifOutUcastPkts The number of Unicast Packets which are received from upper protocol. 2.1.18 ifOutNUcastPkts The number of Non Unicast Packets which are received from upper protocol.

  • Page 572

    6.4 Supported Management Information Base (MIB) Table Object ID Item Description 20.1.1 IpAdEntAddr IP Address. 20.1.2 IpAdEntIfindex Index value of the Interface which is assigned to IP address. 20.1.3 IpAdEntNetMask The Subnet Mask associated with IP address. 20.1.4 ipAdEntBcastAddr Broadcast Address Value associated with IP Address. 20.1.5 IpAdEntReasmMaxSiz The size of the largest IP Datagram which can be sent/received...

  • Page 573

    6.4 Supported Management Information Base (MIB) Table Object ID Item Description tcpInErrs The total number of segments received in error. tcpOutRsts The total number of TCP segments sent containing the RST flag (reset connection). UDP Group (1.3.6.1.2.7) Object ID Item Description udpInDatagrams The total number of UDP Datagrams received.

  • Page 574

    6.4 Supported Management Information Base (MIB) Table Object ID Item Description snmpEnableAuthenTr Indicates whether the SNMP agent process is permitted to generate authentication failure traps. Feature Guide...

  • Page 575: Revision History

    6.5.1 PFMPR Software File Version 004.1xxxx 6.5 Revision History 6.5.1 PFMPR Software File Version 004.1xxxx New Contents • 2.1.1.4 Multiple Subscriber Number (MSN) Ringing Service • 2.2.2.5 Distribution Order • 2.24.3.3 Walking Extension-Home position control • 2.26.3 Integration with Communication Bridge •...

  • Page 576

    6.5.1 PFMPR Software File Version 004.1xxxx • 2.18.1 Doorphone Call • 2.18.2 Door Open • 2.18.3 External Sensor • 2.18.4 External Relay Control • 2.19.1 Caller ID • 2.19.2 Incoming Call Log • 2.21.2 Flexible Buttons • 2.21.4 Display Information •...

  • Page 577: Pfmpr Software File Version 004.2xxxx

    6.5.2 PFMPR Software File Version 004.2xxxx • 6.1 Capacity of System Resources 6.5.2 PFMPR Software File Version 004.2xxxx New Contents • 5.2.2.4 Panasonic SIP Phones (P-SIP) Changed Contents • Introduction—Functional Limitation • List of Abbreviations • 2.2.2.10 Supervisory Feature (ACD) •...

  • Page 578

    6.5.2 PFMPR Software File Version 004.2xxxx Feature Guide...

  • Page 579

    Notes Feature Guide...

  • Page 580

    Copyright: This material is copyrighted by Panasonic System Networks Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic System Networks Co., Ltd. Panasonic System Networks Co., Ltd. 2014...

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  • Essam moammed Dec 09, 2017 10:17:
    Thank you very much for what you have done in this useful and simple project explaining to anyone who would like to take practical training on this model.