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Panasonic KX-NS500 Installation Manual

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Hybrid IP-PBX
KX-NS500
Model No.
Thank you for purchasing this Panasonic product.
Please read this manual carefully before using this product and save this manual for future use.
In particular, be sure to read "1.1 For Your Safety (Page 18)" before using this product.
KX-NS500: PFMPR Software File Version 004.20000 or later
Manuals and supporting information are provided on the Panasonic Web site at:
http://panasonic.net/pcc/support/pbx/

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   Summary of Contents for Panasonic KX-NS500

  • Page 1: Installation Manual

    Please read this manual carefully before using this product and save this manual for future use. In particular, be sure to read "1.1 For Your Safety (Page 18)" before using this product. KX-NS500: PFMPR Software File Version 004.20000 or later Manuals and supporting information are provided on the Panasonic Web site at: http://panasonic.net/pcc/support/pbx/...

  • Page 2: System Components

    System Components System Components System Components for KX-NS500 Category Model No. Description Main Unit KX-NS500 Main Unit Activation Key Codes KX-NSE101 Activation Key for Mobile Extension for 1 User (1 Mobile User) KX-NSE105 Activation Key for Mobile Extension for 5 Users (5...

  • Page 3

    System Components Category Model No. Description KX-NSM510 10-Channel IP Proprietary Telephone/P-SIP Extension Activation Key (10 IP PT/SIP-MLT/P-SIP) KX-NSM520 20-Channel IP Proprietary Telephone/P-SIP Extension Activation Key (20 IP PT/SIP-MLT/P-SIP) KX-NSM701 1-Channel SIP Extension Activation Key (1 SIP Extension) KX-NSM705 5-Channel SIP Extension Activation Key (5 SIP Extension) KX-NSM710 10-Channel SIP Extension Activation Key (10 SIP...

  • Page 4

    System Components Category Model No. Description KX-NSU399 Activation Key for Two-way Recording for All Users (2way REC All Users) KX-NSA010 Activation Key for CA Thin Client Server Connection (CA Thin Client) KX-NSA020 Activation Key for Multiple CSTA Connection (CSTA Multiplexer) KX-NSA201 Activation Key for CA PRO for 1 User (CA Pro 1 user) KX-NSA205...

  • Page 5

    System Components Category Model No. Description KX-NSB0012 Activation Key for Poltys Number notice KX-NSB0013 Activation Key for Poltys Number notice A.L. KX-NSB0014 Activation Key for Poltys CCRecord SIP (4 Ports) KX-NSB0016 Activation Key for Poltys CCRecord SIP A.L. (4 Ports) KX-NSB0101 Activation Key for Poltys CA RCS-Start for 1 User (Poltys CA RCS-Start 1 user)

  • Page 6

    System Components Category Model No. Description KX-NSB0624 Activation Key for Poltys CCRecord Digital (24 users) KX-NSB0708 Activation Key for Poltys CCRecord Digital A.L. (8 users) KX-NSB0716 Activation Key for Poltys CCRecord Digital A.L. (16 users) KX-NSB0724 Activation Key for Poltys CCRecord Digital A.L. (24 users) KX-NSB0801 Activation Key for Poltys CCRecord PRI (1 Port)

  • Page 7

    System Components Category Model No. Description SD Memory Cards KX-NS5134 SD Memory Card (XS Type) (SD XS) Slot KX-NS5135 SD Memory Card (S Type) (SD S) KX-NS5136 SD Memory Card (M Type) (SD M) Expansion Master KX-NS5130 Expansion Master Card (EXP-M) Slot Remote Card Slot KX-TDA0196...

  • Page 8

    DECT Cell Station Unit (SIP) Using a V-UTEXT32 Card for DECT Portable Station (SIP) (KX-UDS124) Doorphones • Doorphone (KX-T30865, KX-T7765) Telephones Panasonic Proprietary Telephones • IP proprietary telephones (e.g., KX-NT300 series, KX-NT500 series) • Digital proprietary telephone (e.g., KX-DT300 series, KX-DT500 series, KX-T7600 series) •...

  • Page 9

    Portable Station (e.g., KX-TD7600 series, KX-TCA series) • DSS Console (e.g., KX-DT390, KX-DT590, KX-T7640) • Analogue Proprietary Telephone (e.g., KX-T7700 series) Note The following Panasonic proprietary telephones are not available even if an expansion unit is connected: • KX-TDA0300 PC Console • KX-TDA0350 PC Phone •...

  • Page 10: List Of Abbreviations

    Note • Some optional hardware, software, and features are not available in some countries/areas. Please consult your certified Panasonic dealer for more information. • In this manual, the suffix of each model number (e.g., KX-NS500NE) is omitted unless necessary. List of Abbreviations •...

  • Page 11

    Introduction Introduction This Installation Manual is designed to serve as an overall technical reference for the Panasonic IP-PBX, KX-NS500. It provides instructions for installing the hardware, and programming the PBX using Web Maintenance Console. This PBX can also be programmed by using PT. Refer to the PT Programming Manual for more information.

  • Page 12

    The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG, Inc., and any use ® of such marks by Panasonic Corporation is under license. • Microsoft, Outlook, Windows and Windows Vista are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

  • Page 13: Table Of Contents

    4.3.3 DSP S Card (KX-NS5110), DSP M Card (KX-NS5111), DSP L Card (KX-NS5112) ........................125 4.3.4 LCOT6 in KX-NS500 (installed by default) ..............127 4.3.5 DLC2 in the Main Unit (installed by default) ..............130 4.3.6 MCSLC16 in the Main Unit (installed by default) ............131 4.3.7...

  • Page 14: Table Of Contents

    Table of Contents 4.3.9 MCSLC16 in KX-NS520 (installed by default) ..............136 4.3.10 RMT Card in the Main Unit (KX-TDA0196) ..............138 Virtual Cards ........................139 Physical Trunk and Extension Cards ................141 4.5.1 LCOT6 Card (KX-NS5180) ...................141 4.5.2 PRI30/E1 Card (KX-NS5290CE) ..................142 4.5.3 PRI23 Card (KX-NS5290) ....................145 4.5.4 BRI2 Card (KX-NS5282) ....................147...

  • Page 15: Table Of Contents

    Table of Contents 5.8.3 Installing SIP Phones at a Remote Site ...............260 5.8.4 Installing IP Phones at a Remote Site with a Built-in Media Relay Gateway ....266 Configuration of Users ....................275 5.10 Programming E-mail Integration for UM Voice ............277 5.11 Automatic Configuration of Mailboxes ...............281 6 Methods of Stacking Expansion Units ..........283 Methods of Stacking Expansion Units ................284...

  • Page 16

    Table of Contents Installation Manual...

  • Page 17: Safety Precautions

    Section 1 Safety Precautions This section provides important information intended to prevent personal injury and property damage. Installation Manual...

  • Page 18: For Your Safety

    This symbol is used to alert users to a specific operating procedure that must be followed in order to operate the unit safely. Notice Panasonic assumes no responsibility for injuries or property damage resulting from failures arising out of improper installation or operation inconsistent with this documentation. Installation Manual...

  • Page 19

    1.1 For Your Safety WARNING For All Telephone Equipment • Do not install the product in any other way than described in relevant manuals. • Do not install the product in a place exposed to rain or moisture, or a place where water, oil, or other liquids can drip or splash onto on the product.

  • Page 20

    • Do not attempt to repair the power cord or plug. If the power cord or plug is damaged or frayed, contact an authorised Panasonic Factory Service Centre for a replacement. • Do not leave the slot open if an option service card is not installed after removing a dummy cover plate.

  • Page 21

    1.1 For Your Safety • Make sure that the AC outlet is properly earthed, then securely connect the 3-pin AC plug including the earthed pin. • A lithium battery is used in the main unit. There is a risk of explosion if the battery is replaced with an incorrect type.

  • Page 22

    1.1 For Your Safety • The plug of power supply cordset is used as the main disconnect device. Ensure that the AC outlet is located near the equipment and is easily accessible. • Slots and openings in the front, back and bottom of the cabinet are provided for ventilation; to protect it from overheating, these openings must not be blocked or covered.

  • Page 23

    Contact your telephone company. If all SLTs operate properly, there may be a problem with your PBX. Do not reconnect the PBX to the trunks until it has been serviced by an authorised Panasonic Factory Service Centre. Installation Manual...

  • Page 24: Important Safety Instructions

    1.2 Important Safety Instructions 1.2 Important Safety Instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: • Do not use the product near water, for example, near a bathtub, wash bowl, kitchen sink, or laundry tub, in a wet basement, or near a swimming pool.

  • Page 25: Precautions

    1.3 Precautions 1.3 Precautions For users in the European Union only Information for Users on Collection and Disposal of Old Equipment and used Batteries These symbols on the products, packaging, and/or accompanying documents mean that used electrical and electronic products and batteries should not be mixed with general household waste.

  • Page 26

    • Pan-European Integrated Services Digital Network (ISDN) using ISDN primary rate access Panasonic System Networks Co., Ltd. declares that the KX-NS500NE is in compliance with the essential requirements and other relevant provisions of Radio & Telecommunications Terminal Equipment (R&TTE) Directive 1999/5/EC.

  • Page 27: Data Security

    1.4 Data Security 1.4 Data Security In order to use the PBX safely and correctly, the Security Requirements below must be observed. Failure to do so may result in: • Loss, leakage, falsification or theft of user information. • Illegal use of the PBX by a third party. •...

  • Page 28

    1.4 Data Security Installation Manual...

  • Page 29: System Outline

    Section 2 System Outline This section provides general information on the PBX, including the system capacity and specifications. Installation Manual...

  • Page 30: Basic System Construction

    Stacking Expansion Unit KX-NS520 Up to 3 Expansion Unit KX-NS520s can be connected to a KX-NS500 to expand the usage of legacy terminals and trunks. A KX-NS520 connected to a KX-NS500 functions as a expansion unit and will be controlled by the KX-NS500.

  • Page 31

    NS-Net is a network protocol only used for Panasonic products. H.323 QSIG network If the network will include non-KX-NS500 PBXs (e.g., KX-TDE200, KX-NCP500), then an H.323 QSIG network is necessary. An H.323 QSIG network is preferable if strict resource separation between sites is necessary. In a QSIG network, resources are not available to extension users of other PBXs without explicit programming.

  • Page 32: System Connection Diagram

    Expansion Unit* Trunk (Telephone Company Lines) Analogue/BRI/PRI Expansion Unit* External Sensor Fax Machine Doorphone & Door Opener BGM/Music On Hold (MOH) Pager/ Amplifier Speaker ITSP: Internet Telephony Service Provider DCE: Data Circuit Terminating Equipment CA: Communication Assistant KX-NS500 KX-NS520 Installation Manual...

  • Page 33

    IP-PT IP Softphone, CA Client PC Router ITSP Mountable Equipment (e.g., ADSL Network Modem) Trunk Adaptor Trunk Adaptor ISDN PRI Line E1 Line (Digital Trunk) (Digital Trunk) Telephone Company Some DPT is not available for this connection. Installation Manual KX-NS500...

  • Page 34

    2.1.2 System Connection Diagram Expansion Unit System Connection Diagram Analogue LCOT6 Trunk EXP-S EXP-M BRI2 ISDN BRI Line Telephone (Digital Trunk) DPH2 Company BRI4 ISDN PRI/E1 External Sensor PRI30/E1 Line Doorphone & Door Opener Pre-installed (Digital Trunk) MCSLC16 PRI23 MCSLC8/16 Wireless Phone Fax Machine Batteries...

  • Page 35: Optional Equipment

    2.2.1 Optional Equipment 2.2 Optional Equipment 2.2.1 Optional Equipment KX-NS500 Model No. Model Name Description KX-NS5110 VoIP DSP Card (S Type) (DSP S) A DSP card is a digital signal processor card with DSP resources that can be used for VoIP calls, conferences, the Unified Messaging feature, and the DISA/OGM feature.

  • Page 36

    2-port doorphone card for 2 doorphone, 2 door opener, and 2 external sensor. KX-NS5130 Expansion Master Card (EXP-M) A stacking card to be installed in a KX-NS500. Up to 3 Expansion Unit KX-NS520 can be connected. KX-NS5180 6-port Analogue Trunk Card...

  • Page 37

    2.2.1 Optional Equipment Model No. Model Name Description KX-NS5174 16-Port Single Line Telephone 16-port extension card for SLTs with Caller ID Extension Card (MCSLC16) (FSK), Message Waiting Lamp control. Note For the maximum number of optional service cards that can be installed in the PBX, refer to "2.3.3 System Capacity".

  • Page 38

    2.2.1 Optional Equipment KX-NS520 Model No. Model Name Description KX-NS5162 Doorphone Interface Card (DPH2) 2-port doorphone card for 2 doorphone, door opener and 2 external sensor KX-NS5180 6-port Analogue Trunk Card 6 analogue trunk ports with Caller ID (FSK/FSK (LCOT6) with Call Waiting Caller ID [Visual Caller ID]/ DTMF).

  • Page 39: Specifications

    2.3.1 General Description 2.3 Specifications 2.3.1 General Description KX-NS500 Main CPU Cortex A8 600 MHz Power Input 100 V AC to 130 V AC: 2.2 A/200 V AC to 240 V AC: 1.3 A; 50 Hz/60 Hz Power Consumption (when fully...

  • Page 40

    2.3.1 General Description 430 mm (W) ´ 88 mm (H) ´ 367 mm (D) Dimension Weight (when fully mounted) Under 4.5 kg Except the 19-inch rack mounting equipment KX-NS520 Main CPU Cortex A8 300 MHz Power Input 100 V AC to 130 V AC: 2.2 A/200 V AC to 240 V AC: 1.3 A; 50 Hz/60 Hz Power Consumption (when fully 110 W...

  • Page 41: Characteristics

    2.3.2 Characteristics 2.3.2 Characteristics KX-NS500 Terminal Equipment Loop Limit • SLT: 600 W including set • Doorphone: 20 W 15 000 W minimum Minimum Leakage Resistance Maximum Number of Extension 1 for SLT Instruments per Line Ring Voltage 75 Vrms at 20 Hz/25 Hz depending on the Ringing Load...

  • Page 42: System Capacity

    2.3.3 System Capacity 2.3.3 System Capacity Type and Maximum Number of Slots The PBX supports the following type and number of slots. Mother Board (Main Unit) Slot Type Maximum Number Physical Slot DSP Card Slot SD Card Slot EXP-M Card Slot Trunk/Doorphone Slot Extension Free Slot 1: If 16 ports Extension card is installed...

  • Page 43

    2.3.3 System Capacity Main Unit Front View Inside View (The top cover is removed.) Front cover plate for the EXP-M Slot Front cover plates for Trunk/Doorphone Card Slots Front cover plates for the Extension Card Slots Extension Card Slot Trunk/Doorphone Card Slot EXP-M Card Slot SD Card Slot DSP Card Slot...

  • Page 44

    2.3.3 System Capacity Expansion Unit Front View Inside View (The top cover is removed.) Front cover plates for Trunk/Doorphone Card Slots Front cover plates for the Extension Card Slots Extension Card Slot Trunk/Doorphone Card Slot SD Card Slot (not available) Installation Manual...

  • Page 45

    2.3.3 System Capacity Virtual Slots of the Mother Board Example: V-SIPEXT32 V-IPEXT32 V-SIPGW16 V-UTEXT32 V-IPCS4 V-IPGW16 Virtual Slots Mother Board Installation Manual...

  • Page 46

    Note • Any card that exceeds the capacity of the PBX will be ignored. • When the PBX starts up with an invalid configuration, some cards will be ignored. For KX-NS500 Physical Slot Slot type Card Name Maximum Number Pre-installed...

  • Page 47

    2.3.3 System Capacity Slot type Card Name Maximum Number MCSLC16 You can install one DPH2 card and one of the Trunk card. For Extension Slot, you need to select Pattern 1 or Pattern 2. DLC16 or MCSLC16 card can be installed in first Extension Slot only. If you install DLC16 or MCSLC16 card in first Extension slot, you cannot install DHLC4, DLC8 or MCSLC8 in the second Extension slot.

  • Page 48

    2.3.3 System Capacity Slot type Card Name Maximum Number MCSLC16 For Extension Slot, you need to select Pattern 1 or Pattern 2. DLC16 or MCSLC16 card can be installed in first Extension Slot only. If you install DLC16 or MCSLC16 card in first Extension slot, you cannot install DHLC4, DLC8 or MCSLC8 in the second Extension slot.

  • Page 49

    2.3.3 System Capacity Trunk Option Card Installing Restrictions The following tables show which combinations of optional trunk cards can be installed. ü: Available —: Not available KX-NS500 2nd Slot LCOT6 BRI4 BRI2 PRI23 PRI30/E1 DPH2 LCOT6 — — — —...

  • Page 50

    2.3.3 System Capacity MCSLC16 — — — — — MCSLC8 — — ü ü ü DLC16 — — — — — 1st Slot DLC8 — ü — ü ü DHLC4 — ü — ü ü This installation combination is not available due to software restrictions. Installation Manual...

  • Page 51

    2.3.3 System Capacity Maximum Trunks, Extensions, VMs, PFT ports and MOHs/Pagers The PBX supports the following number of trunks and extensions. KX-NS500 KX-NS500 KX-NS500 KX-NS500 KX-NS500 Trunk (Pre-Installe (Maximum) KX-NS520 KX-NS520s KX-NS520s Total Number of Trunks Trunk (Physical Trunk Card)

  • Page 52

    2.3.3 System Capacity KX-NS500 KX-NS500 KX-NS500 KX-NS500 KX-NS500 Trunk (Pre-Installe (Maximum) KX-NS520 KX-NS520s KX-NS520s P-SIP KX-UT Series SIP DECT Total Number of CS DPT-CS (2ch) DPT-CS (8ch) IP-CS (8ch) IP-CS (4ch/8ch) SIP-CS Total Number of PS Total Number of Doorphone...

  • Page 53

    The table below shows examples of how many Digital XDP ports can be assigned with different configurations. For details about the Digital XDP connection, refer to "4.8.3 Digital EXtra Device Port (Digital XDP) Connection". KX-NS500 w/ KX-NS500 KX-NS500 w/ KX-NS500 w/...

  • Page 54

    2.3.3 System Capacity Equipment Type Item Load Figure KX-NS520 (Preinstalled SLC) KX-T7400 series/KX-T7500 series DPTs connect to a DHLC4 card. Calculation Example of KX-NS500 Item Units Load Figure DPT (KX-DT series) D-XDP IP-PT (KX-NT series) SIP-EXT Total Load Figure Calculation Example of KX-NS520...

  • Page 55

    2.3.3 System Capacity DSP Resources DSP cards provide digital signal processor (DSP) resources, and the PBX uses the resources to perform various PBX operations. The following illustration shows the concept of DSP resource usage. More complex situations may require additional resources, and in some cases the amount of DSP resources required may be less than expected.

  • Page 56

    2.3.3 System Capacity Note • Calls cannot be made or received when all of the DSP resources are being used. • The number of required resources must not exceed the DSP resources installed to the PBX. • For details about the DSP Resource Advisor, refer to "9.38.1.1 PBX Configuration—[1-5-1] Configuration—DSP Resource—Setting—DSP Resource Advisor"...

  • Page 57

    2.3.3 System Capacity Notice When Expansion Units are used with the Main Unit, all IP-PTs and IP-CSs are registered to the Main Unit. Type Resource Availability Optional Service Card Physical Card for Legacy Trunks and Extensions ü Virtual Card – RMT Card –...

  • Page 58

    2.3.3 System Capacity Installation Manual...

  • Page 59: Information About The Activation Keys

    Section 3 Information about the Activation Keys This section provides information on activation keys, including how to obtain activation keys. Installation Manual...

  • Page 60

    3.1.1 Type and Maximum Number of Activation Keys 3.1 Information about the Activation Keys Activation keys are required to use IP trunks and IP telephones on a private IP network with the PBX. Also, to upgrade the software to use enhanced features, the corresponding activation keys for that feature are required. Some activation keys are provided by default, some are provided free for a limited period, and others are provided separately as activation key files.

  • Page 61

    3.1.1 Type and Maximum Number of Activation Keys IP Telephone Capacity Maximum IP Model No. Activation Key Type Description Telephones KX-NSM201 1 IPSoftphone/IP PT/ Allows the use of 1 IP-PT/IP SIP-MLT/P-SIP softphone/KX-UT series SIP phone/P-SIP Extension. KX-NSM205 5 IPSoftphone/IP PT/ Allows the use of 5 IP-PTs/IP SIP-MLT/P-SIP softphones/KX-UT series SIP...

  • Page 62

    3.1.1 Type and Maximum Number of Activation Keys IP-CS Channel Expansion Maximum Activation Model No. Activation Key Type Description Keys KX-NSE201 1 IP-CS channel Increases the number of expansion communication channels from 4 to 8 for 1 IP-CS (KX-NS0154 only). KX-NSE205 5 IP-CS channel Increases the number of...

  • Page 63

    3.1.1 Type and Maximum Number of Activation Keys Feature Guide References for Related Features of Activation Keys One-look Network • 4.2.1 One-look Networking Overview QSIG Network • 4.3.1.4 Common Extension Numbering for 2 PBXs • 4.3.2.2 Common Extension Numbering for Multiple PBXs •...

  • Page 64

    3.1.1 Type and Maximum Number of Activation Keys Unified Messaging System (Mailbox) Model No. Activation Key Type Description Maximum Mailboxes KX-NSU201 UM/E-mail 1 User Allows the use of an e-mail (IMAP4) client and e-mail notification (voice) for 1 user. KX-NSU205 UM/E-mail 5 Users Allows the use of an e-mail (IMAP4) client and e-mail...

  • Page 65

    3.1.1 Type and Maximum Number of Activation Keys Feature Guide References for Related Features of Activation Keys 3.2.2.30 Two-way Record/Two-way Transfer Cellular Phone Extension Maximum Cellular Model No. Activation Key Type Description Phone Extensions KX-NSE101 1 Mobile User Allows the use of 1 cellular phone extension.

  • Page 66

    3.1.1 Type and Maximum Number of Activation Keys Activation Maximum Activation Model No. Description Key Type Keys KX-NSA201 CA Pro 1 Allows the use of CA Client Pro for 1 user. user KX-NSA205 CA Pro 5 Allows the use of CA Client Pro for 5 users. users KX-NSA210 CA Pro 10...

  • Page 67

    3.1.1 Type and Maximum Number of Activation Keys devices connected directly to the PBX depend on the specifications of the directly connected devices. The PBX does not limit these devices. Note • For information about purchasing licences, consult the partner entity or your dealer. •...

  • Page 68

    3.1.1 Type and Maximum Number of Activation Keys (Continued) Model No. Activation Key Type Description Maximum Activation Keys KX-NSB0004 Poltys CCAccounting Allows the use of Poltys CCAccounting. KX-NSB0005 Poltys CCAccounting Allows the use of Poltys A.L. CCAccounting A.L. KX-NSB0006 Poltys CCAcc. Allows the use of Poltys CCAcc.

  • Page 69

    3.1.1 Type and Maximum Number of Activation Keys (Continued) Model No. Activation Key Type Description Maximum Activation Keys KX-NSB0404 Poltys CCRecord Allows the use of Poltys Analogue (4 users) CCRecord Analogue (4 users). KX-NSB0408 Poltys CCRecord Allows the use of Poltys Analogue (8 users) CCRecord Analogue (8 users).

  • Page 70

    3.1.1 Type and Maximum Number of Activation Keys (Continued) Model No. Activation Key Type Description Maximum Activation Keys KX-NSB0716 Poltys CCRecord Allows the use of Poltys Digital A.L. (16 users) CCRecord Digital A.L. (16 users). KX-NSB0724 Poltys CCRecord Allows the use of Poltys Digital A.L.

  • Page 71

    A.L. (5 user Bundle). KX-NSB0002 PSDN Option-1 Allows the use of the option feature of PSDN KX-NSB0003 PSDN Option-2 (Panasonic System Development Network). System connection diagram for the integration with the Communication Bridge [Without CA server] CSTA Connection party) Communication Bridge Max.

  • Page 72

    3.1.1 Type and Maximum Number of Activation Keys Call Centre Feature Enhancement Maximum Activation Model No. Activation Key Type Description Keys KX-NSF201 Call Centre Enhance Allows the use of queuing information announcement, ICD group monitor by ACD supervisor, and creation of ACD reports.

  • Page 73

    3.1.1 Type and Maximum Number of Activation Keys Activation Key Activated Features Mobile Extension (30 users) 30 cellular phone extensions CA PRO (128 users) 128 CA Pro users CA Supervisor (1 user) 1 CA Supervisor user CA Operator Console (1 user) 1 CA Console user CA Thin Client Server Use CA in a thin-client environment...

  • Page 74

    3.1.1 Type and Maximum Number of Activation Keys Example: Desired Item: 40 IP-PTs 20 IP softphones Required Activation Key: 2 of KX-NSM520s KX-NSM220 Desired Item: 16 SIP trunks Required Activation Key: KX-NSM116 V-IPEXT32 V-SIPGW16 Desired Item: V-UTEXT32 V-IPGW16 16 H.323 trunks Required Activation Key: Virtual Slots KX-NSM116...

  • Page 75: Activation Key Code And Key Management System

    3.1.2 Activation Key Code and Key Management System 3.1.2 Activation Key Code and Key Management System To obtain additional activation keys, you need to purchase the appropriate activation key codes and access the Key Management System. You can download the activation keys as an activation key file from the Key Management System.

  • Page 76: Using Cti Applications

    3.1.3 Using CTI Applications 3.1.3 Using CTI Applications To use CTI applications with the PBX, KX-NSF101 (CTI interface) is required. One KX-NSF101 supports one CTI application. However, Communication Assistant (CA) Server does not require KX-NSF101. In the example below, one KX-NSF101 is required for using one CTI application. Example 1 Single CSTA Connection...

  • Page 77

    3.1.3 Using CTI Applications Example 3 Panasonic CSTA Multiplexer CTI Application Server Single CSTA Connection CTI Application Server CTI Application Server CA Server Note • Up to 4 CTI application servers can be used at the same time when using a CSTA multiplexer.

  • Page 78

    3.1.3 Using CTI Applications Installation Manual...

  • Page 79: Installation

    Section 4 Installation This section describes the procedures to install the PBX. Detailed instructions for planning the installation site, installing the main unit and optional service cards, and cabling of peripheral equipment are provided. Further information on peripheral equipment installation is included.

  • Page 80: Before Installation

    Be sure to comply with all applicable laws, regulations, and guidelines. Notice Panasonic assumes no responsibility for injuries or property damage resulting from failures arising out of improper installation or operation inconsistent with this documentation. Safety Installation Instructions WARNING...

  • Page 81

    4.1.1 Before Installation • On or near computers, or other office equipment, as well as microwave ovens or air conditioners. (It is preferable not to install the system in the same room as the above equipment.) • Within 1.8 m of radios and televisions. (Both the PBX and PTs should be at least 1.8 m away from such devices.) Do not perform the following: •...

  • Page 82: Installation Of The Pbx

    4.2.1 Unpacking 4.2 Installation of the PBX 4.2.1 Unpacking KX-NS500 Unpack the box and check the items below: • Main unit • CD-ROM(s) • AC power cord • Hook clip • 19-inch rack attachment bracket x 2 • Screw x 6 (For 19 inch rack) •...

  • Page 83: Names And Locations

    4.2.2 Names and Locations 4.2.2 Names and Locations On the back side of the PBX, the location of the Power Switch and Battery Switch are different between Type-A and Type-B. KX-NS500 (Type-A) Front Back/Inside STATUS Indicator PBX MODE indicator (Unused)

  • Page 84

    4.2.2 Names and Locations KX-NS500 (Type-B) Front Back/Inside STATUS Indicator PBX MODE indicator (Unused) System Mode Switch LAN Port USB Port LCOT Ports DPT Port SLT Ports EXP-M slot Trunk/Doorphone Free Slot Extension Free Slot Top Cover Sub Board Main Board...

  • Page 85

    4.2.2 Names and Locations KX-NS520 (Type-A) Front Back/Inside STATUS Indicator EXP-S Port PFT Port SLT Slot Trunk/Doorphone Free Slot Extension Free Slot Top Cover Sub Board Main Board FG Terminal AC Inlet Power Switch External Battery Battery Switch Installation Manual...

  • Page 86

    4.2.2 Names and Locations KX-NS520 (Type-B) Front Back/Inside STATUS Indicator EXP-S Port PFT Port SLT Slot Trunk/Doorphone Free Slot Extension Free Slot Top Cover Sub Board Main Board FG Terminal AC Inlet External Battery Power Switch Installation Manual...

  • Page 87: Opening/closing The Top Cover

    4.2.3 Opening/Closing the Top Cover 4.2.3 Opening/Closing the Top Cover Opening the Top Cover KX-NS500/KX-NS520 CAUTION Before opening the top cover, the AC power cord must be removed from the AC inlet. Confirm that the power switch is turned off and disconnect the power cable.

  • Page 88

    4.2.3 Opening/Closing the Top Cover Slide the top cover then lift it off. Closing the Top Cover Place the top cover onto the PBX. Then slide the top cover until it closes properly. Turn the screws clockwise to tighten. CAUTION For safety reasons, close the top cover and tighten the screws before operating the PBX.

  • Page 89: Frame Earth Connection

    4.2.4 Frame Earth Connection 4.2.4 Frame Earth Connection KX-NS500/KX-NS520 Loosen the screw. Insert an earthing wire (user-supplied). Tighten the screw. Connect the earthing wire to earth. Screw Earthing wire To earth WARNING • Proper earthing (connection to earth) is very important to reduce the risk to the user of electrocution or to protect the PBX from the bad effects of external noise in the case of a lightning strike.

  • Page 90: Installing/removing The Optional Service Cards

    4.2.5 Installing/Removing the Optional Service Cards 4.2.5 Installing/Removing the Optional Service Cards CAUTION • Before touching the product (PBX, cards, etc.), discharge static electricity by touching ground or wearing an earthing strap. Failure to do so may cause the PBX to malfunction due to static electricity. •...

  • Page 91

    4.2.5 Installing/Removing the Optional Service Cards Installing a DSP Card in a DSP Card Slot Place the front end of the card under the hook, and then lower the rear end of the card so that the holes of the card are aligned with the screw holes. Installation Manual...

  • Page 92

    4.2.5 Installing/Removing the Optional Service Cards Insert the screws into the holes on the card, and tighten the screws to secure the card. Screws Removing a DSP Card Installed in the DSP Card Slot Loosen and remove the screws. Screws Installation Manual...

  • Page 93

    Installing an Optional Service Card in the Free Slot In the Main Unit KX-NS500 and Expansion Unit KX-NS520, there are Free slots for Trunk/Doorphone cards and Free slots for Extension cards. In Free slots for Trunk/Doorphone cards, you can install the following cards: LCOT6, PRI23, PRI30/E1, BRI2, BRI4, and DPH2 card.

  • Page 94

    4.2.5 Installing/Removing the Optional Service Cards Remove the dummy cover plate for the Free slot. Cut off any excess plastic in order to make the surface smooth. Dummy Cover Plate Cut here. Correct Incorrect Note When removing the dummy cover plate, use plastic nippers. We do not recommend using a knife such as a retractable utility knife.

  • Page 95

    4.2.5 Installing/Removing the Optional Service Cards Position the card in the open slot, making sure that the tabs on the both sides of the card fit into place. Then, holding the card firmly in place, lower the rear end so that the holes of the card are aligned with the screw holes.

  • Page 96

    4.2.5 Installing/Removing the Optional Service Cards Insert the spacers (A) into the holes on the card, and tighten the spacers to secure the card. Note When using an MCSLC8 or MCSLC16 card with a DLC16 card, install the DLC16 card in the bottom slot.

  • Page 97

    4.2.5 Installing/Removing the Optional Service Cards Removing Optional Service Card from the Free Slot Loosen and remove the spacers (A). Holding the rear end of the card, pull the card in the direction of the arrows. Installation Manual...

  • Page 98

    4.2.5 Installing/Removing the Optional Service Cards Installing the EXP-M Card in the EXP-M Card slot Remove the dummy cover plate for the EXP-M card. Cut off any excess plastic in order to make the surface smooth. Dummy Cover Plate Cut here. Correct Incorrect Note...

  • Page 99

    4.2.5 Installing/Removing the Optional Service Cards Position the card in the EXP-M card slot, making sure that the extension bolts are aligned with the holes in the card and that the tabs on both sides of the card fit into place. Then, holding the card firmly in place, lower the rear end so that the holes of the card are aligned with the extension bolts.

  • Page 100

    4.2.5 Installing/Removing the Optional Service Cards Insert the screws into the holes on the card, and tighten the screws to secure the card. Screws Connect cables to the appropriate ports of the card. For details about pin assignments, refer to the appropriate section in "4.6.1 EXP-M Card (KX-NS5130)".

  • Page 101

    4.2.5 Installing/Removing the Optional Service Cards Holding the rear end of the card, pull the card in the direction of the arrows. Installation Manual...

  • Page 102

    4.2.5 Installing/Removing the Optional Service Cards Slot covers Only remove the dummy cover plates when you are planning to install an optional service card. If you do not install an optional service card, insert a slot cover included with the option service card, as shown in the following procedure.

  • Page 103

    4.2.5 Installing/Removing the Optional Service Cards To remove a slot cover Remove the top cover. Refer to "Opening the Top Cover" in "4.2.3 Opening/Closing the Top Cover". From the inside, push the tab of the slot cover to the right and push out the left edge of the slot cover. Installation Manual...

  • Page 104: Installing/removing The Sd Memory Card

    To prevent data leakage, render the SD Memory Card physically unusable before disposal. Notice • Use only a Panasonic optional SD Memory Card. • The SD Memory Card must be inserted in the SD Memory Card slot of the mother board before startup.

  • Page 105

    4.2.6 Installing/Removing the SD Memory Card For information about the system prompt languages in each SD Memory Card, refer to "9.1 System Prompt Languages". The system prompt language data you are using on the installed SD Memory Card must be backed up if you want to continue using that SD Memory Card’s system prompt language data.

  • Page 106

    4.2.6 Installing/Removing the SD Memory Card Removing the SD Memory Card Remove the SD Memory Card installed in the slot on the mother board. Installation Manual...

  • Page 107: Types Of Connectors

    4.2.7 Types of Connectors 4.2.7 Types of Connectors Connector Type Pin Number Used for • Mother board (KX-NS500) RJ45 – LAN Port – Trunk I/F Port – DPT I/F Port – SLT I/F Port • Mother Board (KX-NS520) – PFT I/F Port –...

  • Page 108

    4.2.7 Types of Connectors DHLC4 card (RJ45) Port No. Signal Name Pin No. CS (RJ45) Pin No. Signal Name Master Note • For the DHLC4 card, the 4 ports on the PBX side must be in consecutive order. • The no. 4 and 5 pins (Master) of the CS must be connected to a pair of pins on the DHLC/DLC card. •...

  • Page 109: Attaching A Ferrite Core

    4.2.8 Attaching a Ferrite Core 4.2.8 Attaching a Ferrite Core A ferrite core must be attached to both sides when an RJ45 connector is connected to the EXP-M card and the EXP-S card. For the EXP-M/EXP-S Cards Wrap the cable once around the ferrite core, then close the case of the ferrite core. Attach the ferrite core 5 cm away from the connector.

  • Page 110: Inch Rack Mounting

    4.2.9 19-inch Rack Mounting 4.2.9 19-inch Rack Mounting WARNING • Be careful not to drop any components. Dropping components may damage them or cause an injury. • When mounting the PBX on a 19-inch rack, only use the 19-inch rack mounting equipment (attachment bracket, screws) included with the PBX.

  • Page 111: Wall Mounting

    4.2.10 Wall Mounting 4.2.10 Wall Mounting The PBX can be mounted on a concrete wall using the optional wall mounting kit. WARNING • Make sure that the wall that the unit will be attached to is strong enough to support approximately 4 times the weight of the unit.

  • Page 112

    4.2.10 Wall Mounting Mounting on a Wooden Wall The included screws may be used when mounting the main unit on a wooden wall. Measure the actual space as indicated below to mark the 3 screw positions on the wall. 200 mm 290 mm 100 mm Install the screws and washers (included) to the wall.

  • Page 113

    4.2.10 Wall Mounting Mounting on a Concrete Wall The included screws may be used when mounting the main unit on a concrete wall. User-supplied anchor plugs are also necessary. Measure the actual space as indicated below to mark the 3 screw positions on the wall. 200 mm 290 mm 100 mm...

  • Page 114

    4.2.10 Wall Mounting Hook the main unit on the screw heads. Installation Manual...

  • Page 115: Surge Protector Installation

    4.2.11 Surge Protector Installation 4.2.11 Surge Protector Installation CAUTION Performing surge protection is essential. Make sure to follow the instructions in this section. Overview A massive electrical surge can be caused if lightning strikes a telephone cable 10 m above ground, or if a telephone line comes into contact with a power line.

  • Page 116

    4.2.11 Surge Protector Installation Outside Installation (Main Building) Surge Protector Trunk (Another Building) Trunk Extn. Terminal Board Surge Extn. Protector Extn. Extn. Earth Extn.: Extension Line If you install an extension outside of the building, the following precautions are recommended: Install the extension wire underground.

  • Page 117

    4.2.11 Surge Protector Installation Connect the earth rod to the surge protector using an earthing wire with a cross-sectional area of at least 1.3 mm Bury the earth rod near the protector. The earthing wire should be as short as possible. The earthing wire should run straight to the earth rod.

  • Page 118: Backup Battery Connection

    4.2.12 Backup Battery Connection 4.2.12 Backup Battery Connection The backup batteries and Back-up Battery Cable provide a backup power supply to allow full use of the PBX in the event of a power failure. In case of power failure, the backup batteries automatically maintain the power to the PBX without interruption.

  • Page 119

    4.2.12 Backup Battery Connection Connect the Back-up Battery Cable to a set of 3 identical backup batteries. Battery Connector Cover Battery Connector Back-up Battery Cable Fuse Battery Switch Black Backup Batteries (VRLA 12 V DC x 3) Connecting Backup Batteries (Type B) Turn off the power switch on the back side.

  • Page 120: The Mother Board And Expansion Cards

    4.3.1 Mother Board 4.3 The Mother Board and Expansion Cards 4.3.1 Mother Board 4.3.1.1 Mother Board in the Main Unit Function The mother board is the preinstalled processing board with activation keys for CA Basic-Express for unlimited users, use of 4 IP-PT, and 2 Unified Messaging ports. The Virtual Cards (trunk/extension) can be installed in Virtual Slots of the mother board and can be activated with the activation keys.

  • Page 121

    4.3.1 Mother Board • If the preinstalled activation keys on the mother board are not enough for the desired configuration, you need to purchase activation key codes. For details about the activation keys, refer to "3.1 Information about the Activation Keys". •...

  • Page 122

    4.3.1 Mother Board Indication Colour Description PBX MODE • Not Used (Standalone) Amber/Red • One-look network registration status (Slave unit on a One-look network) When this PBX is added as a Slave unit to a One-look network, the PBX MODE LED shows the registration status in the same way as the MASTER LED of a KX-NS1000.

  • Page 123: Mother Board In An Expansion Unit

    4.3.1 Mother Board 4.3.1.2 Mother Board in an Expansion Unit Function The mother board of an Expansion Unit is the pre-installed processing board with the EXP-S card, PFT card, MCSLC16 card. PFT4 + MCSLC16 Card EXP-S Card EXP-S Port To EXP-M LED Indication Indication Colour...

  • Page 124: Card (kx-ns5136)

    4.3.2 SD Memory XS Card (KX-NS5134), SD Memory S Card (KX-NS5135), SD Memory M Card (KX-NS5136) 4.3.2 SD Memory XS Card (KX-NS5134), SD Memory S Card (KX-NS5135), SD Memory M Card (KX-NS5136) Function SD Memory XS, S, M If you install one of the SD Memory card, you can expand the number Card: of SMDR data and Hotel Billing data.

  • Page 125: Dsp S Card (kx-ns5110), Dsp M Card (kx-ns5111), Dsp L Card Kx-ns5112)

    4.3.3 DSP S Card (KX-NS5110), DSP M Card (KX-NS5111), DSP L Card (KX-NS5112) 4.3.3 DSP S Card (KX-NS5110), DSP M Card (KX-NS5111), DSP L Card (KX-NS5112) Function A DSP card is a digital signal processor card with DSP resources that can be used for VoIP calls, conferences, the Unified Messaging feature, and the DISA/OGM feature.

  • Page 126

    4.3.3 DSP S Card (KX-NS5110), DSP M Card (KX-NS5111), DSP L Card (KX-NS5112) DSP Card Type Number of Resources DSP L IP Address Information Either 1 or 2 IP addresses must be assigned to each DSP card, depending on the type of DSP card. You can assign IP addresses to the DSP cards during Easy Setup Wizard or through system programming.

  • Page 127: Lcot6 In Kx-ns500 (installed By Default)

    4.3.4 LCOT6 in KX-NS500 (installed by default) 4.3.4 LCOT6 in KX-NS500 (installed by default) Function • 6 analogue trunk ports with Caller ID (FSK/FSK with Call Waiting Caller ID [Visual Caller ID]/DTMF). • 6 MOH/External Pager port. • 2 ports are power failure transfer (PFT) ports. (Port 1 and Port 2) Note •...

  • Page 128

    4.3.4 LCOT6 in KX-NS500 (installed by default) External Pager Port 1 = Pager 1 Port 2 = Pager 2 Port 3 = Pager 3 Port 4 = Pager 4 Port 5 = Pager 5 Port 6 = Pager 6 Port Type Setting by Web Maintenance Console...

  • Page 129

    4.3.4 LCOT6 in KX-NS500 (installed by default) For MOH/Pager Use Signal Name Function M/P1 A Music/Pager port 1 M/P2 A Music/Pager port 1 Reserved – Reserved – Reserved – Reserved – M/P1 B Music/Pager port 2 M/P2 B Music/Pager port 2...

  • Page 130: Dlc2 In The Main Unit (installed By Default)

    4.3.5 DLC2 in the Main Unit (installed by default) 4.3.5 DLC2 in the Main Unit (installed by default) Function • 2 digital extension ports for DPTs and PT-interface CSs. To Extension Pin Assignments For DLC port Signal Name Function D1 A Data port 1 (Low) D2 A Data port 1 (High)

  • Page 131: Mcslc16 In The Main Unit (installed By Default)

    4.3.6 MCSLC16 in the Main Unit (installed by default) 4.3.6 MCSLC16 in the Main Unit (installed by default) Function • 16 extension ports for SLT with Caller ID (FSK), Message Waiting Lamp control, and 2 power failure transfer (PFT) ports. Maximum power output of 90 V for Message Waiting Lamp control. To Extension Note •...

  • Page 132

    4.3.6 MCSLC16 in the Main Unit (installed by default) For MCSLC16 port 5-8, port 9-12 and port 13-16 Signal Name Function Tip port 1 Ring port 1 Tip port 2 Tip port 3 Ring port 3 Ring port 2 Tip port 4 Ring port 4 Installation Manual...

  • Page 133: Exp-s In An Expansion Unit (installed By Default)

    4.3.7 EXP-S in an Expansion Unit (installed by default) 4.3.7 EXP-S in an Expansion Unit (installed by default) Function • EXP-S is pre-installed in the SPR card of KX-NS520 to use the unit as an Expansion Unit. • By using this card, you can expand the Usage of Legacy Trunks and extensions. To EXP-M Card Notice •...

  • Page 134: Pft In Kx-ns520 (installed By Default)

    4.3.8 PFT in KX-NS520 (installed by default) 4.3.8 PFT in KX-NS520 (installed by default) Function When the power supply to the Expansion Unit fails, power failure transfer (PFT) will switch from the current connection to the Power Failure Connection. Refer to "5.6.2 Power Failure Transfer" in the Feature Guide for further information.

  • Page 135

    4.3.8 PFT in KX-NS520 (installed by default) To SLT3, SLT4 To SLT1, SLT2 Optional card KX-NS5180 Optional card KX-NS5180 No. Signal Name No. Signal Name Reserved Reserved Reserved Reserved Reserved Reserved CO1 Tip CO3 Tip Reserved Reserved CO1 Ring CO3 Ring PFT1-2 PFT3-4 CO2 Tip...

  • Page 136: Mcslc16 In Kx-ns520 (installed By Default)

    4.3.9 MCSLC16 in KX-NS520 (installed by default) 4.3.9 MCSLC16 in KX-NS520 (installed by default) Function • 16 extension ports for SLT with Caller ID (FSK), Message Waiting Lamp control, and 4 power failure transfer (PFT) ports. Maximum power output of 90 V for Message Waiting Lamp control. To Extension Note •...

  • Page 137

    4.3.9 MCSLC16 in KX-NS520 (installed by default) For MCSLC port 5-8, port 9-12 and port 13-16 Signal Name Function Tip port 1 Ring port 1 Tip port 2 Tip port 3 Ring port 3 Ring port 2 Tip port 4 Ring port 4 Installation Manual...

  • Page 138: Rmt Card In The Main Unit (kx-tda0196)

    4.3.10 RMT Card in the Main Unit (KX-TDA0196) 4.3.10 RMT Card in the Main Unit (KX-TDA0196) Function Analogue modem card for remote communication with the PBX. IUT-T V.90 support. To be mounted on the mother board of the Main Unit. Screw Screw RMT Card...

  • Page 139: Virtual Cards

    Virtual Card for 32 IP-PTs (KX-NT300 series, KX-NT500 Card (V-IPEXT32) series, and KX-NT265 [software version 2.00 or later only]). Compliant with Panasonic proprietary protocol, and ITU-T G. 729A, G.711 and G.722 codec methods. Virtual 32-Channel SIP Extension Virtual Card for 32 third party SIP phones/P-SIP Extensions.

  • Page 140

    4.4 Virtual Cards Example: Virtual Cards in the Virtual Slots of the PBX V-SIPEXT32 V-IPEXT32 V-SIPGW16 V-UTEXT32 V-IPCS4 V-IPGW16 Virtual Slots Mother Board Installation Manual...

  • Page 141: Physical Trunk And Extension Cards

    4.5.1 LCOT6 Card (KX-NS5180) 4.5 Physical Trunk and Extension Cards 4.5.1 LCOT6 Card (KX-NS5180) Function 6 analogue trunk ports with Caller ID (FSK/FSK with Call Waiting Caller ID [Visual Caller ID]/DTMF). RJ45 To trunk Accessories and User-supplied Items Accessories (included): Spacer ´ 3, slot cover ´ 1 User-supplied (not included): RJ45 connector, Copper wire Note •...

  • Page 142: Pri30/e1 Card (kx-ns5290ce)

    4.5.2 PRI30/E1 Card (KX-NS5290CE) 4.5.2 PRI30/E1 Card (KX-NS5290CE) Function A combination card including: • 1 ISDN Primary Rate Interface port (30B channels). EURO-ISDN/ETSI compliant. • 1 E1 port (30B channels). ITU-T standard compliant. RJ45 To NT1/ Extension Accessories and User-supplied Items Accessories (included): Spacer ´...

  • Page 143

    4.5.2 PRI30/E1 Card (KX-NS5290CE) Pin Assignments Signal Name Level [V] Function Receive data (+) Receive data (-) Reserved – – Transmit data (-) Transmit data (+) Reserved – – For Trunk Use Example: Telephone Company Level [V] Function Signal Name PRI/E1 Line Receive data (+) TX(+)

  • Page 144

    4.5.2 PRI30/E1 Card (KX-NS5290CE) When you select E1 use Indication Colour Description STATUS Green Off : All Ports OUS or Fault On: At least one port is In Service Flashing (60 times per minute) : Master Clock (On) This can be set to indicate "Normal (a port is in use)" through system settings. For details, consult your dealer. Maximum Cabling Distance of Extension Connection The maximum length of the extension cable that connects the PRI port is shown below: CAT 5: Under 200 m...

  • Page 145: Pri23 Card (kx-ns5290)

    4.5.3 PRI23 Card (KX-NS5290) 4.5.3 PRI23 Card (KX-NS5290) Function 1-port ISDN Primary Rate Interface card (23B channels). NI (North American standard ISDN protocol) compliant. RJ45 To NT1/ Extension Accessories and User-supplied Items Accessories (included): Spacer ´ 3, slot cover ´ 1 User-supplied (not included): RJ45 connector, Twisted pair cable CAUTION •...

  • Page 146

    4.5.3 PRI23 Card (KX-NS5290) LED Indications Indication Colour Description STATUS Green Off : All Ports OUS or Fault On: INS (In Service) Flashing (60 times per minute) : Master Clock (On) This can be set to indicate "Normal (a port is in use)" through system settings. For details, consult your dealer. Maximum Cabling Distance of Extension Connection The maximum length of the extension cable that connects the PRI23 cards is shown below: CAT 5: Under 200 m...

  • Page 147: Bri2 Card (kx-ns5282)

    4.5.4 BRI2 Card (KX-NS5282) 4.5.4 BRI2 Card (KX-NS5282) Function 2-port ISDN Basic Rate Interface card. EURO-ISDN/ETSI compliant. Note This card is not available in some countries/areas. RJ45 To NT1/ Extension Accessories and User-supplied Items Accessories (included): Spacer ´ 3, slot cover ´ 1 User-supplied (not included): RJ45 connector, Twisted pair cable CAUTION When connecting this optional service card to the trunk, connect through an NT1;...

  • Page 148

    4.5.4 BRI2 Card (KX-NS5282) Pin Assignments For Trunk Use Signal Name Level [V] Function Reserved – – Transmit data 1 Receive data 1 Receive data 2 Transmit data 2 Reserved – – For Extension Use Signal Name Level [V] Function Reserved –...

  • Page 149

    4.5.4 BRI2 Card (KX-NS5282) Master Layer 1 Layer 2 LED Pattern Clock Layer 1: ON (Synchronous) Layer 2: ON (Link established)/OFF (Link not established) Master Clock: ON (Master)/OFF (Slave) Maximum Cabling Distance of ISDN DSU Connection The maximum length of the cable that connects the DSU and the PBX is shown below: Point-to-Point CAT 5: Under 1000 m Maximum Cabling Distance of ISDN Terminal Equipment (TE) Connection...

  • Page 150: Bri4 Card (kx-ns5284)

    4.5.5 BRI4 Card (KX-NS5284) 4.5.5 BRI4 Card (KX-NS5284) Function 4-port ISDN Basic Rate Interface card. EURO-ISDN/ETSI compliant. RJ45 To NT1/ Extension Accessories and User-supplied Items Accessories (included): Spacer ´ 3, slot cover ´ 1 User-supplied (not included): RJ45 connector, Twisted pair cable CAUTION When connecting this optional service card to the trunk, connect through an NT1;...

  • Page 151

    4.5.5 BRI4 Card (KX-NS5284) Pin Assignments For Trunk Use Signal Name Level [V] Function Reserved – – Transmit data 1 Receive data 1 Receive data 2 Transmit data 2 Reserved – – For Extension Use Signal Name Level [V] Function Reserved –...

  • Page 152

    4.5.5 BRI4 Card (KX-NS5284) Master Layer 1 Layer 2 LED Pattern Clock Layer 1: ON (Synchronous) Layer 2: ON (Link established)/OFF (Link not established) Master Clock: ON (Master)/OFF (Slave) Maximum Cabling Distance of ISDN DSU Connection The maximum length of the cable that connects the DSU and the PBX is shown below: Point-to-Point CAT 5: Under 1000 m Maximum Cabling Distance of ISDN Terminal Equipment (TE) Connection...

  • Page 153: Dhlc4 Card (kx-ns5170)

    4.5.6 DHLC4 Card (KX-NS5170) 4.5.6 DHLC4 Card (KX-NS5170) Function 4-port digital hybrid extension card with Caller ID (FSK) for DPTs, APTs, SLTs, DSS consoles, and PT-interface CSs. RJ45 To Extension Accessories and User-supplied Items Accessories (included): Spacer ´ 3, slot cover ´ 1 User-supplied (not included): RJ45 connector, Twisted pair cable Pin Assignments Signal Name...

  • Page 154: Dlc8 Card (kx-ns5171)

    4.5.7 DLC8 Card (KX-NS5171) 4.5.7 DLC8 Card (KX-NS5171) Function 8-port digital extension card for DPTs and PT-interface CSs. RJ45 To Extension Accessories and User-supplied Items Accessories (included): Spacer ´ 4, slot cover ´ 1 User-supplied (not included): RJ45 connector, Twisted pair cable Pin Assignments Signal Name Function...

  • Page 155: Dlc16 Card (kx-ns5172)

    4.5.8 DLC16 Card (KX-NS5172) 4.5.8 DLC16 Card (KX-NS5172) Function 16-port digital extension card for DPTs and PT-interface CSs. RJ45 To Extension Accessories and User-supplied Items Accessories (included): Spacer ´ 4, slot cover ´ 1 User-supplied (not included): RJ45 connector, Twisted pair cable Pin Assignments Signal Name Function...

  • Page 156: Mcslc8 Card (kx-ns5173)

    4.5.9 MCSLC8 Card (KX-NS5173) 4.5.9 MCSLC8 Card (KX-NS5173) Function 8-port extension card for SLTs with Caller ID (FSK), Message Waiting Lamp control. RJ45 To Extension Accessories and User-supplied Items Accessories (included): Spacer ´ 3, slot cover ´ 1 User-supplied (not included): RJ45 connector, Copper wire Pin Assignments Signal Name Function...

  • Page 157: Mcslc16 Card (kx-ns5174)

    4.5.10 MCSLC16 Card (KX-NS5174) 4.5.10 MCSLC16 Card (KX-NS5174) Function 16-port extension card for SLTs with Caller ID (FSK), Message Waiting Lamp control. RJ45 To Extension Accessories and User-supplied Items Accessories (included): Spacer ´ 3, slot cover ´ 1 User-supplied (not included): RJ45 connector, Copper wire Pin Assignments Signal Name Function...

  • Page 158: Expansion Card

    4.6.1 EXP-M Card (KX-NS5130) 4.6 Expansion Card 4.6.1 EXP-M Card (KX-NS5130) Function A stacking card to be installed in the Main Unit. Up to 3 expansion units can be connected. To EXP-S Card Port 1 Port 2 Port 3 Accessories and User-supplied Items Accessories (included): Screws ´...

  • Page 159

    4.6.1 EXP-M Card (KX-NS5130) Pin Assignments Signal Name Function UHW+ Receive data + UHW- Receive data - REFCLK+ Reference CLK + FHCLK+ Frame and System CLK + FHCLK- Frame and System CLK - REFCLK- Reference CLK - DHW+ Transmit data + DHW- Transmit data - Maximum Cabling Length of Extension Connection...

  • Page 160: The Doorphone Card

    4.7.1 DPH2 Card (KX-NS5162) 4.7 The Doorphone Card 4.7.1 DPH2 Card (KX-NS5162) Function A doorphone card for 2 doorphone, 2 door opener, and 2 external sensor. A Doorphone Card is installed in Trunk slot. To doorphone/ external sensor To door opener Accessories and User-supplied Items Accessories (included): Spacer ´...

  • Page 161: External Sensor

    4.7.1 DPH2 Card (KX-NS5162) PIN Assignment for Door opener Port Signal Name Function OP1a Door opener 1 (Relay 1) OP1b Door opener 1 com (Relay 1 com) Reserved Reserved Reserved Reserved OP2a Door opener 2 (Relay 2) OP2b Door opener 2 com (Relay 2 com) External Sensor Power to the external sensor is provided from the DPH2 card and must be grounded through the DPH2 card as indicated in the diagram below.

  • Page 162: Connection Of Extensions

    4.8.1 Maximum Cabling Distances of the Extension Wiring (Twisted Cable) 4.8 Connection of Extensions 4.8.1 Maximum Cabling Distances of the Extension Wiring (Twisted Cable) Cable Maximum Distance PT-interface CS ø 0.4 mm: 222 m ø 0.5 mm: 347 m ø 0.6 mm: 500 m CAT 5: 347 m...

  • Page 163: Parallel Connection Of The Extensions

    4.8.2 Parallel Connection of the Extensions 4.8.2 Parallel Connection of the Extensions Any SLT can be connected in parallel with an APT or a DPT as follows. Note In addition to an SLT, an answering machine, a fax machine or a modem (PC) can be connected in parallel with an APT or a DPT.

  • Page 164

    4.8.2 Parallel Connection of the Extensions Using a Modular T-Adaptor To DHLC4 card Modular T-Adaptor 2-conductor wiring cord Connect pins "T" and "R". 4-conductor wiring cord Connect pins "D1" and "D2". Using an EXtra Device Port Example: With KX-DT300 Series DPT To DHLC4 card 2-conductor wiring cord 4-conductor wiring cord...

  • Page 165: Digital Extra Device Port (digital Xdp) Connection

    4.8.3 Digital EXtra Device Port (Digital XDP) Connection 4.8.3 Digital EXtra Device Port (Digital XDP) Connection A DPT can be connected to another DPT on the Digital XDP connection. In addition, if the DPT is connected to a DHLC4 card, it can also have an SLT connected in Parallel mode or XDP mode. Note •...

  • Page 166

    4.8.3 Digital EXtra Device Port (Digital XDP) Connection Using an EXtra Device Port To DLC2/DLC8/ DLC16 card 4-conductor wiring cord Connect pins "T", "R", 2-conductor wiring cord To DHLC4 card "D1" and "D2". Connect pins "T" and "R". (for connection of SLT) 4-conductor wiring cord Connect pins "T", "R", "D1"...

  • Page 167: Connecting To A Doorphone, Door Opener, And/or External Sensor

    4.9 Connecting to a Doorphone, Door Opener, and/or External Sensor 4.9 Connecting to a Doorphone, Door Opener, and/ or External Sensor The Main Unit and Expansion Units each support 2 doorphones, 2 door openers and 2 sensors. Note Doorphones, door openers, and external sensors are user-supplied. Maximum Cabling Distance Cable Maximum Distance...

  • Page 168

    4.9 Connecting to a Doorphone, Door Opener, and/or External Sensor Note for KX-T7765 Users When loosening/tightening the screw, do not scratch the cabinet wall with the driver shaft. Cabinet Wall Pass the wires through the hole in the base cover, and attach the base cover to a wall using 2 screws. Screw To DPH2 Card Note...

  • Page 169: Connection Of Peripherals

    4.10 Connection of Peripherals 4.10 Connection of Peripherals Maximum Distance Maximum Distance 100 m 100 m Switching Hub Maximum Distance USB Memory Device USB Port Cable Maximum Distance ø 0.4 mm: 10 m ø 0.5 mm: 10 m LAN Port ø...

  • Page 170

    4.10 Connection of Peripherals USB Interface for USB Memory Device The PBX is equipped with a USB 2.0 interface. This interface provides communication between the PBX and user-supplied devices such as a USB memory device. Using a USB memory device A USB memory device can be used to backup and restore the system data of the PBX.

  • Page 171: Lan Connection

    4.11.1 LAN Connection for the Main Unit 4.11 LAN Connection 4.11.1 LAN Connection for the Main Unit Connecting the Main Unit to the LAN The PBX is equipped with a LAN port for connecting to a LAN so that IP telephones (IP-PTs, IP softphones, SIP phones), IP-CSs, PCs and a CTI Server can be connected on a private IP network.

  • Page 172

    4.11.1 LAN Connection for the Main Unit • The CTI server can be used for connecting PCs on a LAN to provide third party call control CTI. CTI connection uses the CSTA Phase 3 or TAPI 2.1 protocol. The operating system of the PC or CTI server required for third party call control depends on your CTI application software.

  • Page 173: Lan Connections For Ip Telephones

    4.11.2 LAN Connections for IP Telephones 4.11.2 LAN Connections for IP Telephones When an IP telephone is connected to the LAN and power is supplied for the first time, you will be prompted to set network parameters. The network parameters must be set for the IP telephone before it can be used. Refer to "5.7 Assigning Networking Information to IP Telephones"...

  • Page 174

    4.11.2 LAN Connections for IP Telephones Connecting an AC Adaptor to an IP Telephone IP-PTs and some SIP phones comply with the IEEE 802.3af Power-over-Ethernet (PoE) standard. If PoE is available on your network, these IP telephones can receive the necessary power supply from the network through the network cable.

  • Page 175

    4.11.2 LAN Connections for IP Telephones Example: KX-NT346 To a PC Ethernet Straight Cable Installation Manual...

  • Page 176: Power Failure Connections

    Power Failure Connection. Power Failure Connection In the case of KX-NS500 In the event of a power failure, a specific SLT port is automatically supplied power through the CO port. The PFT ports are the port 1-2 (on pre-installed MCSLC16) and port 1-2 (on pre-installed LCOT6).

  • Page 177

    4.12 Power Failure Connections In the case of KX-NS520 In the event of a power failure, a specific SLT port is automatically supplied power through the CO port. The PFT ports are the port 1-4 (on pre-installed MCSLC16) and port 1-4 (on Optional LCOT6 card) through PFT card.

  • Page 178: Starting The Pbx

    4.13 Starting the PBX 4.13 Starting the PBX WARNING Make sure that the AC outlet is properly earthed, then securely connect the 3-pin AC plug including the earthed pin. CAUTION • Use only the AC power cord included with the PBX. •...

  • Page 179

    4.13 Starting the PBX Connecting the AC Power Cord Plug the AC power cord into the PBX and pass the cord through the hook clip as indicated. Push the hook clip in the direction of the arrow until it clicks. Note For safety reasons, do not stretch or pinch the AC power cord.

  • Page 180

    4.13 Starting the PBX While the STATUS indicator is flashing green, slide the System Mode Switch back to the "NORMAL" position. Depending on the configuration, initialisation takes about 2.5 minutes. If successfully executed, the STATUS indicator will stop flashing and remain lit up. Note When a DSP card is installed and a DHCP server is not connected, installed DSP card cannot acquire an IP address, and the STATUS indicator will turn red.

  • Page 181: Programming Information

    Section 5 Programming Information This section describes the installation procedure, structure, and functions of the Web Maintenance Console for programming IP telephones and the PBX. Further information on programming the PBX for use with SIP trunks and a VoIP network is included. Installation Manual...

  • Page 182: Overview Of Web Maintenance Console

    5.1 Overview of Web Maintenance Console 5.1 Overview of Web Maintenance Console Web Maintenance Console is designed to serve as an overall system programming reference for the PBX. You can programme and control the PBX over an IP network using Web Maintenance Console. This section describes programming basic items using Web Maintenance Console.

  • Page 183: Pc Connection

    5.2 PC Connection 5.2 PC Connection The Main Unit has a LAN port for PC to programme PBX. A default IP address is assigned to each port. A PC can be connected through LAN connection. Port Default IP Address Default Subnet Mask LAN Port 192.168.0.101 255.255.255.0...

  • Page 184

    Unit". Connection via RMT Card (KX-TDA0196) Analogue MODEM Analogue Line Network RMT Card (KX-TDA0196) is Installed in KX-NS500. To connect a PC to the Main Unit Start Off-line WebMC launcher. Click the Connect-Online Mode(C) button. Select Modem tab. Set following.

  • Page 185

    The PRI30/E1 card is used as an example in the following illustration. ISDN MODEM ISDN Line Network PRI30/E1 Card (KX-NS5290CE) is installed in KX-NS500 To connect a PC to the Main Unit Start Off-line WebMC launcher. Click the Connect-Online Mode(C) button. Select the ISDN Remote tab.

  • Page 186: Starting Web Maintenance Console

    5.3 Starting Web Maintenance Console 5.3 Starting Web Maintenance Console System Requirements For the system requirements of the PC (operating system, hardware specifications, supported browsers etc.), refer to "1.2.1 Starting Web Maintenance Console" in the PC Programming Manual. Copyright for MD5 This software uses the Source Code of RSA Data Security, Inc.

  • Page 187

    – http://kx-ns500. Note • If entering "http://kx-ns500.", be sure to include the period at the end as shown. • The default subnet mask for the MNT port is 255.255.255.0. • If connecting using 223.0.0.1 takes a long time, configure a static IP address for the PC.

  • Page 188

    Select WebMC Language and click "Next". An image of converting the file to the KX-NS500 is displayed on the screen. The system data will be converted and a system data file for the KX-NS500 (DFSYS) is created. It will complete within one minute.

  • Page 189

    • PBX voice data (e.g., ESVM, SVM, OGM) is not converted. • Data conversion for a SLC/LCOT card in the KX-NS500 is not supported; the number of ports in these cards is too small. • In the case of KX-TDA100/KX-TDA200, data that is not supported by the data conversion is shown in the following table.

  • Page 190

    5.3 Starting Web Maintenance Console Unsupported Item Default Setting FWD/DND setting status (intercom/outside Setting Cancelled calls) Monitor PBX ID Cleared Trunk Call Charge Total Total cleared Traffic Data Cleared Incoming Call Group Message Waiting Cancelled Incoming Log Cleared FWD/DND setting status (FWD/DND set or Setting cancelled not) Traffic Data...

  • Page 191

    5.3 Starting Web Maintenance Console Converted Item Supported Item [x.x.x] : PC Programming-System Menu [xxx] : PT Programming Number Number System Speed Dial/Name [001]System Speed Dialling Number [6.1]System Speed Dial [011]System Speed Dialling Name [6.1]System Speed Dial Extension data [009]Extension Number [4.1.1]Extension Setting-Extension Number [604]Extension Name [4.1.1]Extension Setting-Extension Name...

  • Page 192

    5.3 Starting Web Maintenance Console – KX-TVM series: version 1.0 or later Notice • Only data recorded by users can be imported; the preinstalled guidance data will not be imported. • The language set for the KX-TVM series VPS must be set as the language for the Unified Message system where the voice data will be imported.

  • Page 193

    5.3 Starting Web Maintenance Console – EMD List Member Name – Mailbox Messages Select a file from Local PC, USB Flash Drive (Main Unit), or NAS to restore, and the folder selection menu becomes active. Specify the folder where the backup data is saved, and then click OK. The selected voice data will be imported.

  • Page 194

    Convert Execute Off line Web-MC Edit additional parameters by Offline Web-MC. Set User configurations. Ex.) Setting UserProfile/ MBOX etc. Web-MC Connect to KX-NS500 and transfer DFSYS. Reboot KX-NS500 Main Unit* Abbreviations DxSYS: System File for PBX Web-MC Web-MC: Web Maintenance Console...

  • Page 195

    Off-line Web Maintenance Console’s import feature. Condition: The required software versions are as follows: – KX-TVM series: version 3.0 or later – KX-NS500: version 4.0 or later Note • The following settings can be imported from a VPS: – Mailbox settings –...

  • Page 196

    5.3 Starting Web Maintenance Console In Maintenance Console, back up the system data on the VPS to the PC. The file name of the backup will be similar to: "SystemParameters50_20140423161816.bkp" For details about backing up, refer to the documentation of the VPS. Start the PBX’s Off-line Web Maintenance Console.

  • Page 197: Programming The Pbx

    5.4.1 Easy Setup Wizard 5.4 Programming the PBX 5.4.1 Easy Setup Wizard In the Easy Setup Wizard, you will set up the mandatory settings required for the PBX. When you log in to Web Maintenance Console for a PBX that is in its initialised, factory default state, the Easy Setup Wizard for that PBX will launch automatically.

  • Page 198

    5.4.1 Easy Setup Wizard Select one of the following options for Select default value of Numbering Plan: – 3 digits Extension Number – 4 digits Extension Number Click Next. Note Depending on the value selected above, the numbering plan of the PBX will vary as follows. Select this value with care.

  • Page 199

    5.4.1 Easy Setup Wizard 3 digits 4 digits Extension Extension Number Number Extension Number 101–xxx 1001–xxxx 201–xxx 2001–xxxx Floating Extension Number UM Group 5000 DISA (1–64) 501–564 5001–5064 Built-in Simplified Voice 5091 Message (SVM) Analogue Remote Maintenance 5099 TAFAS (Pager) 6000 ICD Group (1–64) 601–664...

  • Page 200

    5.4.1 Easy Setup Wizard Enter the preferred and alternative DNS IP addresses Select Use the following DSP IP address. Enter up to 2 IP addresses for each installed DSP card. Click Next. Valid IP address range: "1.0.0.1" to "223.255.255.254" Valid subnet mask address range: "0–255.0–255.0–255.0–255" (except "0.0.0.0" and "255.255.255.255") In the VoIP (Ext) settings: In Number of IP Extensions: In IP-PT(NT), specify the number of IP-PT extensions.

  • Page 201

    5.4.1 Easy Setup Wizard Select Obtain DNS server address automatically. Select Obtain DSP IP address automatically. Notice The boxes will turn grey and the IP address information will be assigned automatically. Write down the address information assigned to the PBX for future reference. When not using a DHCP server: Select Use the following IP address.

  • Page 202: Enabling The Dhcp Server Feature

    5.4.3 Installing the Virtual IP Cards to the PBX Click The Edit User screen will be displayed. Select the preferred language in Change Language. Click OK. The screen will redisplay in the selected language immediately. 5.4.2 Enabling the DHCP Server Feature This PBX is equipped with a DHCP Server feature.

  • Page 203: Installing Additional Activation Keys

    5.4.5 Configuration of the Activation Keys 5.4.4 Installing Additional Activation Keys The corresponding number of IP trunks, IP telephones or enhanced features can be activated by installing the downloaded activation key file(s) using Web Maintenance Console. Installing the Activation Key Files Be sure to connect the PC to the PBX in advance.

  • Page 204

    5.4.5 Configuration of the Activation Keys Click Setup ® PBX Configuration ® Configuration ® Slot. Click Activation Key. In Number of activated IP-GW, type the number of IP Trunk channels to be used for H.323 trunks. Note If you have changed the value for Number of activated IP-GW, you must click Execute to restart the V-IPGW cards for the change to take effect.

  • Page 205: Programming An H.323 Qsig Network

    5.5.1 Assigning the Hunt Pattern 5.5 Programming an H.323 QSIG Network There are 2 methods to programme the Virtual VoIP Gateway Card (V-IPGW card) to establish VoIP communications between PBXs at different locations, as follows: PBX code method The caller dials the unique PBX code of the PBX to which the called party is connected, in addition to the destination number.

  • Page 206: Programming The Address Translation Table

    5.5.2 Programming the Address Translation Table Note For more details about hunt pattern assignment, refer to "9.11.2 PBX Configuration—[1-1] Configuration—Slot—Shelf Property—V-IPGW—Hunt Pattern" in the PC Programming Manual. 5.5.2 Programming the Address Translation Table The function of an address translation table in a VoIP network is to provide 2-way translation of telephone numbers and IP addresses .

  • Page 207

    5.5.2 Programming the Address Translation Table Click Setup ® PBX Configuration ® Configuration ® Slot. Click System Property. Click the V-IPGW tab. Click DN2IP. When using the PBX code method: In the Leading Number cell, type the remote PBX code and starting digit of destination extension. When using the extension number method: In the Leading Number cell, type the remote PBX code and starting digit of destination extension.

  • Page 208: Programming The Network Settings

    5.5.3 Programming the Network Settings 5.5.3 Programming the Network Settings For successful operation of a VoIP network using the V-IPGW card, network settings for the PBX at each location must be programmed appropriately. For a detailed discussion of related features, refer to the Feature Guide.

  • Page 209

    5.5.3 Programming the Network Settings Programming for the Extension Number Method Click Setup ® PBX Configuration ® CO & Incoming Call. Click CO Line Settings. Type the CO Name and assign an unused Trunk Group Number to be used for all IP trunks. Click OK.

  • Page 210: Programming Sip Trunks

    5.6 Programming SIP Trunks 5.6 Programming SIP Trunks The Virtual SIP Trunk Card (V-SIPGW) is a virtual trunk card which is designed to be easily integrated into an Internet Telephony Service provided by an ITSP (Internet Telephony Service Provider). Various settings can be programmed for each virtual SIP gateway port. Accessing Port Properties Click Setup ®...

  • Page 211

    5.6 Programming SIP Trunks Manual Programming Follow the steps below to programme the parameters which are not automatically programmed by selecting a provider. Click the desired tab. Enter information or select settings from the drop-down list for each parameter. Parameters that Require Manual Programming Manual programming is compulsory for the following parameters: •...

  • Page 212: Assigning Networking Information To Ip Telephones

    5.7.1 Assigning IP Addressing Information 5.7 Assigning Networking Information to IP Telephones 5.7.1 Assigning IP Addressing Information The IP telephone’s IP address, subnet mask address and default gateway address, and the PBX’s IP address must be assigned to the IP telephone before it can be used on the network. This IP addressing information can be assigned in the following ways: For IP-PTs •...

  • Page 213

    5.7.1 Assigning IP Addressing Information KX-NT300 series (except KX-NT321) and KX-NT500 series (except KX-NT511 and KX-NT551) To start programming SETUP Supply power to the IP-PT. Press "SETUP" when it is displayed. To enter the IP address of the PBX Select "PBX". ENTER Select "PBX IP Address".

  • Page 214

    5.7.1 Assigning IP Addressing Information KX-NT321/KX-NT511/KX-NT551 To start programming Supply power to the IP-PT. Press PROGRAM while "Searching" is displayed. To enter the IP address of the PBX Select "PBX IP Press SP-PHONE. Select "PBX". Press SP-PHONE. Select "Primary Address". PBX".

  • Page 215

    5.7.1 Assigning IP Addressing Information KX-NT265 (Software version 2.00 or later only) To start programming PROG. Supply power to the IP-PT. Press PROGRAM while "Searching" is displayed. To enter the IP address of the PBX HOLD PBX IP Address Press VOLUME Press SP-PHONE Press SP-PHONE.

  • Page 216

    5.7.1 Assigning IP Addressing Information • Not using a DHCP server (DHCP Server feature or an external DHCP server) when the IP-PT is on the same LAN as the PBX Only the PBX’s IP address can be assigned automatically to the IP-PT in the process of being registered to the PBX.

  • Page 217

    5.7.1 Assigning IP Addressing Information Continued from previous page To set VLAN parameters To the VLAN settings Return to the Menu screen. To end programming The IP-PT will reboot STORE and can then be registered to the PBX. Press "STORE". Return to the Menu screen.

  • Page 218

    5.7.1 Assigning IP Addressing Information KX-NT321/KX-NT511/KX-NT551 To start programming Supply power to the IP-PT. Press PROGRAM while "Searching" is displayed. To set the IP address of the IP-PT Select "Network". Press SP-PHONE. Select "DHCP (Disable)". Press SP-PHONE twice. IP Address* Press SP-PHONE.

  • Page 219

    5.7.1 Assigning IP Addressing Information Continued from previous page To set VLAN parameters To the VLAN settings To end programming The IP-PT will reboot and can then be registered to the PBX. Press STORE. Valid IP address range: "1.0.0.0" to "223.255.255.255" Valid subnet mask address range: "0–255.0–255.0–255.0–255"...

  • Page 220

    5.7.1 Assigning IP Addressing Information KX-NT265 (Software version 2.00 or later only) To start programming PROG. Supply power to the IP-PT. Press PROGRAM while "Searching" is displayed. To set the IP address of the IP-PT Press VOLUME to Press SP-PHONE. Press VOLUME to Press SP-PHONE select "Network".

  • Page 221

    5.7.1 Assigning IP Addressing Information • Not using a DHCP server (DHCP Server feature or an external DHCP server) when the IP-PT is on a remote office LAN All of the IP addressing information must be assigned manually. Follow the procedure below to assign the IP addressing information. If you need to set VLAN parameters, follow the procedure described in "5.7.2 Setting VLAN Parameters"...

  • Page 222

    5.7.1 Assigning IP Addressing Information KX-NT300 series (except KX-NT321) and KX-NT500 series (except KX-NT511 and KX-NT551) To start programming SETUP Supply power to the IP-PT. Press "SETUP" when it is displayed. To set the IP address of the IP-PT Select "Network". ENTER Select "Disable"...

  • Page 223

    5.7.1 Assigning IP Addressing Information Continued from previous page To enter the IP address of the Secondary PBX PBX IP Address Select "Secondary PBX". ENTER ENTER To set VLAN parameters To the VLAN settings Return to the Menu screen. To end programming The IP-PT will reboot STORE and can then be...

  • Page 224

    5.7.1 Assigning IP Addressing Information KX-NT321/KX-NT511/KX-NT551 To start programming Supply power to the IP-PT. Press PROGRAM while "Searching" is displayed. To set the IP address of the IP-PT Select "Network". Press SP-PHONE. Select "DHCP (Disable)". Press SP-PHONE twice. IP Address* Press SP-PHONE.

  • Page 225

    5.7.1 Assigning IP Addressing Information Continued from previous page Press HOLD twice to return to the Menu screen. To set VLAN parameters To the VLAN settings To end programming The IP-PT will reboot and can then be registered to the PBX. Press STORE.

  • Page 226

    5.7.1 Assigning IP Addressing Information KX-NT265 (Software version 2.00 or later only) To start programming PROG. Supply power to the IP-PT. Press PROGRAM while "Searching" is displayed. To set the IP address of the IP-PT Press VOLUME to Press SP-PHONE. Press VOLUME to Press SP-PHONE select "Network".

  • Page 227

    Notice Do not perform any other operation rather than following procedure with the Web user interface. Otherwise the SIP phone may not work properly. In that case, contact an authorised Panasonic Factory Service Centre. Prepare a configuration file to specify the IP address of the PBX.

  • Page 228

    For secure connection # PCC Standard Format File # DO NOT CHANGE THIS LINE! ### Management Server Settings ####### ACS_URL="http://xxx.xxx.xxx.xxx:yyy/cwmp/cwmpAction.cgi" CFG_INT_CERTIFICATE_PATH=http://xxx.xxx.xxx.xxx:zzz/utdownload/KX-NS500 Notice • For "xxx.xxx.xxx.xxx:yyy", enter the IP address and port number of the network router which is in a same LAN with the PBX.

  • Page 229

    5.7.1 Assigning IP Addressing Information Confirm the IP address of the SIP phone. For non-KX-UT670 telephones Press Setting or Setup (soft button) on the SIP phone. Select "Information Display", then press [ENTER]. Select "IP address". The IP address of the SIP phone will be displayed. Press [CANCEL].

  • Page 230

    Notice When the 2 UT_ACS configuration files do not match, and if the SIP phone does not work properly, contact an authorised Panasonic Factory Service Centre. For Non-KX-UT Series SIP Phones (including P-SIP) Using a DHCP server (DHCP Server feature or an external DHCP server) to automate the assignment...

  • Page 231

    5.7.1 Assigning IP Addressing Information For instructions, refer to the documentation of the SIP phone. Not using a DHCP server (DHCP Server feature or an external DHCP server) when assigning IP addressing information All of the IP addressing information must be assigned manually. For instructions, refer to the documentation of the SIP phone.

  • Page 232

    5.7.1 Assigning IP Addressing Information To assign the IP address of the IP-CS, the subnet mask address, and the default gateway address manually, refer to corresponding manuals for the IP-CS. If you need to set VLAN parameters, refer to corresponding manuals for the IP-CS. Not using a DHCP server (DHCP Server feature or an external DHCP server) when the IP-CS is on a remote office LAN All of the IP addressing information must be assigned manually.

  • Page 233: Setting Vlan Parameters

    5.7.2 Setting VLAN Parameters 5.7.2 Setting VLAN Parameters To establish voice communications between IP telephones, the primary ports of the IP telephones and the connected PBX must belong to the same VLAN. Consult your network administrator and obtain the appropriate VLAN ID.

  • Page 234

    5.7.2 Setting VLAN Parameters Note The illustrations may differ from the buttons on your telephone. KX-NT321/KX-NT511/KX-NT551 After assigning the IP addresses Select "QoS". Press SP-PHONE. Select "VLAN". Press SP-PHONE. Press SP-PHONE. Select "VLAN (Enable)". To set the VLAN ID for the primary port VLAN ID 1–4094 Select "VLAN (Primary)".

  • Page 235

    5.7.2 Setting VLAN Parameters KX-NT265 (Software version 2.00 or later only) After assigning the IP addresses Press VOLUME to Press SP-PHONE. Press VOLUME to Press SP-PHONE. Press VOLUME to select "QoS". select "VLAN". select "VLAN (Enable)". VLAN ID VLAN Priority Press SP-PHONE.

  • Page 236: Setting Lldp Parameters

    5.7.3 Setting LLDP Parameters 5.7.3 Setting LLDP Parameters LLDP-MED is a technique for IP telephones to obtain VLAN settings automatically from a network device, such as a Network Switch. If you are using an IP telephone equipped with two LAN ports, the primary and secondary ports of the IP telephone can be placed on different VLANs by assigning a separate VLAN ID to each port.

  • Page 237

    5.7.3 Setting LLDP Parameters KX-NT553/KX-NT556 After assigning the IP addresses Select "QoS". ENTER Select "LLDP". ENTER Select "Enable" for LLDP setting. To set the VLAN ID for the primary port VLAN ID Select "Primary port". ENTER Select "VLAN ID". ENTER 0–4094 VLAN Priority *1*2...

  • Page 238

    5.7.3 Setting LLDP Parameters KX-NT511/KX-NT551 After assigning the IP addresses Select "QoS". Press SP-PHONE. Select "LLDP". Press SP-PHONE. Press SP-PHONE. Select "Enable" for LLDP setting. To set the VLAN ID for the primary port VLAN ID 0–4094 Select "LLDP (Primary)". Press SP-PHONE.

  • Page 239

    5.7.3 Setting LLDP Parameters For details about operating the PROGRAM button and other buttons, refer to "For IP-PTs" in "5.7.1 Assigning IP Addressing Information". The VLAN ID and the VLAN priority are set automatically for the primary port; these are reference only. However, the VLAN ID and the VLAN priority for secondary port must be set manually.

  • Page 240: Setting Diffserv Parameters

    5.7.4 Setting Diffserv Parameters 5.7.4 Setting Diffserv Parameters Differentiated Services (DiffServ, or DS) is an IP-based QoS technique used to control QoS of VoIP communications by setting the DS field in the header of IP packets. Consult your network administrator for the appropriate setting values for the DS field.

  • Page 241

    5.7.4 Setting Diffserv Parameters KX-NT321/KX-NT511/KX-NT551 To start programming Press PROGRAM while Select "QoS". Select "Diffserv". Press SP-PHONE. Press SP-PHONE. "Searching" is displayed. To set the DS field value for the primary port Select "Primary Port". Press SP-PHONE. Select "DS (Enable)". Press SP-PHONE.

  • Page 242

    5.7.4 Setting Diffserv Parameters KX-NT265 (Software version 2.00 or later only) To start programming PROG. Press PROGRAM while Press VOLUME to Press SP-PHONE. Press VOLUME to Press SP-PHONE. "Searching" is displayed. select "QoS". select "Diffserv". To set the DS field value Diffserv 0.0–7.7 Press VOLUME to...

  • Page 243: Configuration Of Ip Ports

    5.7.5 Configuration of IP Ports 5.7.5 Configuration of IP Ports A KX-NT300 series IP-PT user, KX-NT500 series IP-PT user, or KX-NT265 IP-PT user can configure the port number of PTAP, DHCP, and FTP ports. Consult your network administrator to check whether the configuration of the IP ports is required.

  • Page 244

    5.7.5 Configuration of IP Ports KX-NT300 series (except KX-NT321) and KX-NT500 series (except KX-NT511 and KX-NT551) To start programming SETUP Password Press "SETUP" Select "IP Port". ENTER 7678 ENTER when it is displayed. To configure the port number of PTAP Ports Select "PTAP Server Port".

  • Page 245

    5.7.5 Configuration of IP Ports Continued from previous page To configure the port number of FTP Ports Port No. Select "FTP Server Ctrl Port". ENTER 21, 1024 – 65535 ENTER Port No. Select "FTP Client Ctrl Port". ENTER 1024 – 65535 ENTER Port No.

  • Page 246

    5.7.5 Configuration of IP Ports KX-NT321/KX-NT511/KX-NT551 To start programming Password Press PROGRAM while Select "IP Port". Press SP-PHONE. 7678 Press SP-PHONE. "Searching" is displayed. To configure the port number of PTAP Ports Select "PTAP Server". Press SP-PHONE. Select "Primary PBX". Press SP-PHONE.

  • Page 247

    5.7.5 Configuration of IP Ports Continued from previous page To configure the port number of FTP Ports Port No. 21, 1024 – 65535 Press SP-PHONE. Select "FTP Server Ctrl". Press SP-PHONE. Port No. 1024 – 65535 Select "FTP Client Ctrl". Press SP-PHONE.

  • Page 248

    5.7.5 Configuration of IP Ports KX-NT265 (Software version 2.00 or later only) To start programming PROG. Password Press PROGRAM while Press VOLUME to Press SP-PHONE. 7678 Press SP-PHONE. "Searching" is displayed. select "IP Port". To configure the port number of PTAP Ports Port No.

  • Page 249: Eco Mode (kx-nt500 Series Only)

    5.7.6 ECO mode (KX-NT500 series only) 5.7.6 ECO mode (KX-NT500 series only) ECO mode allows a KX-NT500 series IP-PT to consume less power than in normal mode. To start ECO mode, follow the procedure below. KX-NT553/KX-NT556 To start programming SETUP Supply power to the IP-PT.

  • Page 250

    5.7.6 ECO mode (KX-NT500 series only) For details about operating the PROGRAM button and other buttons, refer to "For IP-PTs" in "5.7.1 Assigning IP Addressing Information". To exit from ECO mode, turn off the KX-NT500 series IP-PT, and then follow the procedure below. KX-NT553/KX-NT556 To start programming SETUP...

  • Page 251: Registering Ip Telephones

    5.8.1 Registering IP Telephones 5.8 Registering IP Telephones 5.8.1 Registering IP Telephones After the programming of the PBX and IP telephones is finished (refer to "5.7 Assigning Networking Information to IP Telephones"), the IP telephones must be registered to the PBX. The procedure for registering IP telephones differs according to the IP terminal registration mode specified during the Easy Setup Wizard.

  • Page 252

    5.8.1 Registering IP Telephones Enter an extension number. Note When no extension number is entered in this step, the process will time out and the IP-PT will be registered without an extension number. Press [ENTER] on the IP-PT. Press [PAUSE] or "EXIT"...

  • Page 253

    5.8.1 Registering IP Telephones If the Connection column for the port is INS, click INS, and then click OUS on the dialogue box to change the port’s status. Enter the MAC address of the IP-PT or SIP phone in the IP Phone Registration ID (MAC Address) cell.

  • Page 254

    5.8.1 Registering IP Telephones For Non-KX-UT Series SIP Phones (including P-SIP) After connecting non-KX-UT series SIP phones to the PBX over a network, register those IP terminals to the PBX manually. Follow the procedure below for registration. Click Setup ® PBX Configuration ® Configuration ®...

  • Page 255

    5.8.1 Registering IP Telephones Set passwords for the SIP extensions. Click the cell in the Connection column for each SIP extension you wish to register. The Command Connection screen appears. Click OUS. Enter a password in the Password cell for each SIP extension.

  • Page 256

    5.8.1 Registering IP Telephones Programme the SIP extension you wish to register. Set the IP address of the PBX, extension number, and password in the corresponding fields for your SIP extension. Send a request from the SIP extension to the PBX for registration.

  • Page 257: De-registering Ip Telephones

    5.8.2 De-registering IP Telephones 5.8.2 De-registering IP Telephones Note For details about de-registering IP-CSs, refer to the documentation for the IP-CS. De-registration of IP-PTs or KX-UT Series SIP Phones Make sure the IP Terminal Registration Mode is set to Manual. Click Setup ®...

  • Page 258

    5.8.2 De-registering IP Telephones Forced De-registration of IP-PTs or KX-UT Series SIP Phones Follow the steps below to forcibly de-register an IP-PT when normal de-registration was unsuccessful. Click Setup ® PBX Configuration ® Configuration ® Slot. Place the mouse cursor over the Virtual Slot, and in the menu that appears, click Select Shelf.

  • Page 259

    5.8.2 De-registering IP Telephones De-registration of Non-KX-UT Series SIP Phones (including P-SIP) The de-registration of non-KX-UT series SIP phones is carried out by deleting either the extension number or password registered in the PBX. Click Setup ® PBX Configuration ® Configuration ®...

  • Page 260: Installing Sip Phones At A Remote Site

    5.8.3 Installing SIP Phones at a Remote Site If an SBC (Session Border Controller) is present on the same local network as the KX-NS500, you can install SIP phones at remote sites without needing to configure special network settings (NAT traversal, etc.).

  • Page 261

    5.8.3 Installing SIP Phones at a Remote Site Program the following common settings. Configure the following items in Setting parameters assigned to Remote SIP-MLT. WAN Side IP information of Web Maintenance Console Parameter the router at the main site CWMP IP Address NAT - CWMP Server IP Address IP Address...

  • Page 262

    Make sure the RTP Start Port (UDP) and RTP End Port (UDP) specified for the SBC above are in the range of the RTP port numbers that KX-NS500 uses. For range of RTP port number of KX-NS500 , refer to "Port Numbers for Optional DSP Card" in "8.6 Port Security".

  • Page 263

    Make sure the RTP Start Port (UDP) and the RTP End Port (UDP) specified for the router are in the range of the RTP ports that the KX-NS500 uses. For the range of RTP port numbers that the KX-NS500 uses, refer to "Port Numbers for Optional DSP Card"...

  • Page 264

    Installing KX-UT series SIP phones at a remote site There are 2 methods to install KX-UT series SIP phones at a remote site: • Set up KX-UT series SIP phones at the main site using the KX-NS500, and then send them to the remote site. •...

  • Page 265

    5.8.3 Installing SIP Phones at a Remote Site Setting up KX-UT series SIP phones without connecting to the KX-NS500 at the main site, and then sending them to the remote site Log in to the Web Maintenance Console of the site where the SIP phones will be registered.

  • Page 266: Installing Ip Phones At A Remote Site With A Built-in Media Relay Gateway

    The PBX contains a built-in Media Relay Gateway. You can install and register IP-PTs (KX-NT500 series), Panasonic IP-Softphones, IP-CSs (KX-NS0154 only), KX-UT series SIP phones and third party SIP phones at a remote site without adding an SBC (Session Border Controller). Also, you do not need to configure special network settings (NAT traversal, etc.) at the remote site.

  • Page 267

    5.8.4 Installing IP Phones at a Remote Site with a Built-in Media Relay Gateway Programme the WAN side information in Media Relay tab. Programme the following common settings in Common. WAN Side IP information of the router at Web Maintenance Console Parameter the main site IP Address NAT - External IP Address...

  • Page 268

    5.8.4 Installing IP Phones at a Remote Site with a Built-in Media Relay Gateway WAN Side IP information of the router at Web Maintenance Console Parameter the main site Port Number NAT - SIP-MLT Data Download Server (HTTPS) Port No. –...

  • Page 269

    5.8.4 Installing IP Phones at a Remote Site with a Built-in Media Relay Gateway Move the mouse pointer over System Property. A menu will be shown under the mouse pointer. Click Site. Click the Port Number tab. Programme the following items according to the protocol used by KX-UT series SIP phones in the remote site.

  • Page 270

    The port number ranges must be within the range of RTP/RTCP for NAT traversal (16000–18047). Up to 2 IP addresses can be assigned to the KX-NS500’s optional DSP cards. The following example shows the port number ranges set for each IP address:...

  • Page 271

    Make sure the RTP Start Port (UDP) and the RTP End Port (UDP) specified for the router are in the range of the RTP ports that the KX-NS500 uses. For the range of RTP port numbers that the KX-NS500 uses, refer to "Port Numbers for Optional DSP Card"...

  • Page 272

    5.8.4 Installing IP Phones at a Remote Site with a Built-in Media Relay Gateway Up to 2 IP addresses can be assigned to the KX-NS500’s optional DSP cards. The following example shows the port number ranges set for each IP address:...

  • Page 273

    After downloading the setting information for the remote site, the KX-UT series SIP phone will not connect to the KX-NS500 if it is connected to the LAN at the main site. After some time, the KX-UT series SIP phone will display "9002: Connection Failed".

  • Page 274

    5.8.4 Installing IP Phones at a Remote Site with a Built-in Media Relay Gateway Move the mouse pointer over the V-UTEXT32 card (Virtual UT Extension Card). A menu will be shown under the mouse pointer. Click Port Property. Click the Remote Place tab. Configure the items shown below.

  • Page 275: Configuration Of Users

    5.9 Configuration of Users 5.9 Configuration of Users The system manages information about each user. Before programming other user settings, the following information must be configured for each user: • Extension number • Name • Unified Messaging mailbox • Web Maintenance Console login account (ID and password) Follow the procedure below to efficiently programme basic personal information by adding multiple users with the Add Range feature.

  • Page 276

    5.9 Configuration of Users User Profile Extension Name First Name Last Name Case 2 Yamada,Tarou Tarou Yamada Case 3 TarouYamada Ext. 101 TarouYamada • Login ID: The extension number (i.e., if the extension is "101", the Login ID for the user will also be "101") •...

  • Page 277: Programming E-mail Integration For Um Voice

    5.10 Programming E-mail Integration for UM Voice 5.10 Programming E-mail Integration for UM Voice Users with Unified Messaging (UM) mailboxes (referred to below as "subscribers") can receive their voice as data using the following methods: – Receiving attachments to a POP3 e-mail account –...

  • Page 278

    5.10 Programming E-mail Integration for UM Voice Specify notification parameters. Click Setup ® UM Configuration ® Mailbox Settings ® Notification Parameters. Click Edit in E-mail/Text Message Device. Specify the following parameters for Device No. 1, 2, and 3 as required. –...

  • Page 279

    5.10 Programming E-mail Integration for UM Voice Click OK. Specify IMAP parameters. Click Setup ® Network Service ® Server Feature ® IMAP4. Specify the following parameters (if required). – IMAP4 server – Port Number – IMAP4 over TLS – CAPABILITY command –...

  • Page 280

    5.10 Programming E-mail Integration for UM Voice Example IMAP Account Settings (Outlook 2010) Installation Manual...

  • Page 281: Automatic Configuration Of Mailboxes

    5.11 Automatic Configuration of Mailboxes 5.11 Automatic Configuration of Mailboxes Mailboxes can be automatically created and associated with an extension number if these items do not already exist. There are 2 modes for creating mailboxes. For each specified extension number, a mailbox is automatically created if one is not already associated with the extension.

  • Page 282

    5.11 Automatic Configuration of Mailboxes Results of creating mailboxes The results of creating mailboxes are recorded in a text file. Follow the procedure below to view the file. When automatic configuration completes, click OK on the "Mailbox create result" dialogue box. Mailbox_result.txt is saved to the local PC.

  • Page 283: Methods Of Stacking Expansion Units

    Section 6 Methods of Stacking Expansion Units This section provides information about stacking expansion units. Installation Manual...

  • Page 284

    When expansion units are stacked, the Main Unit will control communication, as well as all IP terminals on the site. Note For details about connecting an expansion unit to a KX-NS500, refer to the 4.6.1 EXP-M Card (KX-NS5130) in this manual. There are 2 ways of stacking Expansion Units.

  • Page 285

    6.1 Methods of Stacking Expansion Units Pre-installing stacked Expansion units connected to the EXP-M card Once an EXP-M card has been added to the physical shelf on the Slot screen, you can pre-install stacked Expansion units connected to the EXP-M card. Log in to Web Maintenance Console.

  • Page 286

    6.1 Methods of Stacking Expansion Units Installation Manual...

  • Page 287: Troubleshooting

    Section 7 Troubleshooting This section provides information on the PBX and telephone troubleshooting. Installation Manual...

  • Page 288

    7.1.1 Installation 7.1 Troubleshooting 7.1.1 Installation PROBLEM PROBABLE CAUSE SOLUTION You cannot make/receive • • DSP card malfunction Replace the corresponding card. calls via an IP network. • • Mother board Replace the mother board (be sure to turn malfunction off the PBX when replacing).

  • Page 289

    7.1.1 Installation PROBLEM PROBABLE CAUSE SOLUTION Extensions (except IP-PT/ • • Extension card Replace the corresponding card. SIP phone) do not operate. malfunction • • Poor connection Take the extension and plug it into the between the PBX and same extension port using a short the extension telephone cord.

  • Page 290

    7.1.1 Installation PROBLEM PROBABLE CAUSE SOLUTION The LED of the Expansion The LAN cable is not • Check the LAN cable connections. Unit card is not green. connected properly. There was a failure in the • Replace the stacking EXP-M card. stacking card.

  • Page 291: Connection

    7.1.2 Connection 7.1.2 Connection Connection between the PBX and an SLT: CAUSE SOLUTION Can you dial The T/R is connected to the D1/D2. Use the correct cord (the an extension? inner 2 wires are for T/R). If a telephone equipped with an A-A1 relay is connected to the PBX, set the A-A1 relay switch of the...

  • Page 292: Operation

    7.1.3 Operation 7.1.3 Operation Note For devices connected to a PBX other than the Main Unit, refer to the Troubleshooting for that PBX. PROBLEM PROBABLE CAUSE SOLUTION • • • Cannot set the IP An unusable value is Set an IP address within the valid range. address, subnet mask being set.

  • Page 293

    7.1.3 Operation PROBLEM PROBABLE CAUSE SOLUTION The status of the port • Put the telephone on-hook and restart the The telephone is property of an SLT PBX. off-hook. extension is FAULT. Note This solution does not apply to the power failure ports (ports 1, 2 on the pre-installed MCSLC card).

  • Page 294: Error Messages

    7.1.4 Error Messages 7.1.4 Error Messages When a major system error occurs, an error message is displayed on the IP-PT. For IP-PTs with a single line display (e.g., KX-NT265), only an error code (i.e., ERR XXXX-XXXX) will be displayed. Error Message & IP-PT Activity Probable Cause Solution ERR 1001-0000...

  • Page 295

    7.1.4 Error Messages Error Message & IP-PT Activity Probable Cause Solution ERR 2004-0000 • • IP-PT not registered Check the registration UNREGISTERED TO SERVER status of the IP-PT. Resets and displays error for 5 seconds while starting up. ERR 2005-0000 •...

  • Page 296: Restarting The Pbx

    7.1.5 Restarting the PBX 7.1.5 Restarting the PBX If the PBX does not operate properly, restart the PBX using Web Maintenance Console. Before restarting the PBX, try the system feature again to confirm whether there definitely is a problem or not. Note •...

  • Page 297

    7.1.5 Restarting the PBX Example: Extensions Estimated Time for Starting Up KX-NS500 128 KX-UT series SIP phones more than 5 minutes • PBX functions cannot be used until restarting is complete. The use of a UPS is recommended; even a momentary power failure can result in a long delay as the PBX restarts, requiring the time as shown above.

  • Page 298: Troubleshooting By Error Log

    7.1.6 Troubleshooting by Error Log 7.1.6 Troubleshooting by Error Log When a major system error occurs in the PBX, the STATUS indicator on the front of the cabinet turns red, and the system logs the error information. Error Log Display Format Below is the display format of the error log.

  • Page 299

    7.1.6 Troubleshooting by Error Log Item Description Sub Code SMDR: The 8-digit sub code of the relevant hardware (BBWXYYZZ). Web Maintenance Console: The 6-digit sub code of the relevant hardware (WXYYZZ). For details about the contents of error sub codes, refer to "7.3.1 Utility—Log—Error Log"...

  • Page 300

    7.1.6 Troubleshooting by Error Log Installation Manual...

  • Page 301: Networking Information

    Section 8 Networking Information This section provides information about topics such as using the PBX in a VoIP network, and the TCP ports used by the PBX. Installation Manual...

  • Page 302: Information About Using An Ip Network

    Note Panasonic IP Cell Station (IP-CS) units are also supported by this PBX for communication on a VoIP network. For details, refer to the Quick Installation Guide for the IP-CS. (i) Connection Outline of VoIP Network with Remote Office LAN...

  • Page 303: Network Parameters

    8.1.1 Using a VoIP Network with the PBX (ii) Connection Outline of VoIP Network with PBX in Other Network Router Headquarters Headquarters PBX with V-IPGW card Switching Hub Private IP Network Router PBX with V-IPGW card Switching Hub Branch Branch Network Parameters You will need to have the following IP addressing and QoS information to establish VoIP communication on your network.

  • Page 304

    8.1.1 Using a VoIP Network with the PBX Parameter Description Identifies the location of the PBX in the network during VoIP PBX IP Address communications. Identifies the ID of the logical segment within the corporate LAN, VLAN ID through which voice packets from IP telephones travel. For details, refer to "8.1.3 VLAN (Virtual LAN)".

  • Page 305: Dhcp (dynamic Host Configuration Protocol) Server

    8.1.2 DHCP (Dynamic Host Configuration Protocol) Server 8.1.2 DHCP (Dynamic Host Configuration Protocol) Server To establish communication over a VoIP network, IP addresses must be assigned to IP telephones and the PBX to identify their locations on the network. While these addresses can be assigned manually, it is also possible to use a DHCP server to automatically assign IP address information.

  • Page 306: Vlan (virtual Lan)

    8.1.3 VLAN (Virtual LAN) 8.1.3 VLAN (Virtual LAN) VLANs are logical segments within a corporate LAN. By assigning VLAN settings to IP telephones, it is possible to separate the packets transmitted by an IP telephone according to the type of data and specify which VLAN each data type will be sent over.

  • Page 307: Jitter Buffer

    8.1.5 Voice Activity Detection (VAD) Note • This VLAN feature complies with IEEE (Institute of Electrical and Electronics Engineers) 802.1Q. • The PBX receives VLAN settings only from the connected switching hub. Therefore, VLAN settings for the PBX must be assigned at the switching hub. •...

  • Page 308: Network Configuration

    8.1.6 Network Configuration 8.1.6 Network Configuration You must evaluate the structure of the existing network to see if a VoIP network can be implemented. Below are the points that should be evaluated. Is the IP network a managed network? A VoIP network should be implemented on a managed IP network such as Frame Relay, Leased Line, or IP-VPN (Virtual Private Network).

  • Page 309

    8.1.6 Network Configuration How is the PBX connected to remote extensions? When the PBX is connected to a remote extensions via public IP network without using IP-VPN, address translation techniques (e.g., NAT/NAPT) are used. These methods prevent VoIP communications from being carried out effectively.

  • Page 310

    8.1.6 Network Configuration Connection via Public IP Network Local IP Address Domain Router Global IP Address Domain Public IP Network Router Local IP Address Domain Installation Manual...

  • Page 311

    8.1.6 Network Configuration Are the network devices located appropriately for effective VoIP communications? Transmission delays can cause pauses and loss in VoIP communications. The more network devices (e.g., routers and switching hubs) there are between the PBX and IP telephones or the IP network interface, the longer the transmission delays.

  • Page 312: Network Devices

    8.1.7 Network Devices 8.1.7 Network Devices You must evaluate the network devices that are used in the existing network to see if a VoIP network can be implemented. Below are the points that should be evaluated. Can the firewall pass packets appropriately? If the VoIP network contains a firewall, the firewall must be configured appropriately to allow VoIP packets to pass through the network without being blocked by filtering.

  • Page 313: Qos (quality Of Service)

    8.1.8 QoS (Quality of Service) 8.1.8 QoS (Quality of Service) Some routers permit the configuration of priority control features. This allows the router to give higher priority to voice packets and lower the rate of loss and delays during transmissions, hence improving speech quality. It is strongly recommended that you use this feature, especially in networks where traffic is heavy.

  • Page 314: Network Time Protocol (ntp)

    8.1.9 Network Time Protocol (NTP) 8.1.9 Network Time Protocol (NTP) The PBX can be configured to contact an NTP server to receive and update its time setting automatically. KX-UT series SIP phones can receive and update their time setting either through the PBX or by contacting an NTP server directly.

  • Page 315: Information About Using One-look Network

    Resource sharing allows users to interact as if they were all connected to one PBX, which eliminates the need to manage information such as PBX access codes. NS-Net is a network protocol only used for Panasonic products. Slave Units (Up to 15 Units)

  • Page 316

    8.2.1 One-Look Network with NS-Net Feature Standalone operation One-look network SMDR Call Storage 40,000 calls 1000 calls Call Billing for Guest Room 10,000 calls 4000 calls Networking Notes • It is recommended that One-look networks be located in one country/area. Operation cannot be guaranteed for One-look networks that span multiple countries/areas.

  • Page 317: H.323 Trunks

    8.3.1 Avoid Multiple IP Networks 8.3 H.323 Trunks This section explains information that is necessary for setting up a H.323 QSIG network over an IP network. 8.3.1 Avoid Multiple IP Networks A huge degradation in speech quality will be produced when calls are made through multiple IP networks as shown below;...

  • Page 318: Gatekeeper

    8.3.3 Bandwidth Assessment 8.3.2 Gatekeeper The following are the general functions of a gatekeeper: • Dialled number-to-IP address translation • Authentication • Bandwidth control The gatekeeper provides these network management functions to registered clients. To register with the gatekeeper, you need to configure the V-IPGW card to use the gatekeeper and programme the GK Settings table through system programming.

  • Page 319

    8.3.3 Bandwidth Assessment Required Bandwidth for Each IP Extension Card To allow all IP telephones to make calls simultaneously, it is necessary to keep available the bandwidth required by an IP extension card with the maximum number of IP telephones connected. Provided below is the formula to calculate the amount of bandwidth required for each IP extension card.

  • Page 320

    8.3.3 Bandwidth Assessment Therefore, inform your network administrator and make sure that the network can support a bandwidth of 611.2 kbps even when the network is under conditions of maximum traffic. Note It is recommended that all cards on a VoIP network have the same packet sending interval. Additional Information As described above, it is possible to control the required bandwidth by selecting a certain combination of codec and packet sending interval.

  • Page 321: Virtual Voip Gateway Card Specifications

    8.3.4 Virtual VoIP Gateway Card Specifications 8.3.4 Virtual VoIP Gateway Card Specifications For details about the RFCs and protocols for the V-IPGW card, refer to the following specifications. ITU-T H.323 H.225.0 H.245 Codecs G.711 (a-law and µ-law) G.729A Voice Operations Echo Cancellation (48 ms) Jitter Buffer (200 ms) VAD (Voice Activity Detection)

  • Page 322: Sip Trunks

    8.4.1 IP Telephony Service 8.4 SIP Trunks This section provides information on using SIP trunks with the PBX. 8.4.1 IP Telephony Service The Virtual SIP Trunk Card (V-SIPGW) is a virtual trunk card which is designed to be easily integrated into an Internet Telephony Service provided by an ITSP (Internet Telephony Service Provider).

  • Page 323

    8.4.1 IP Telephony Service • You need to subscribe with an ITSP for telephone connection. The ISP and ITSP may be part of the same company. Note • VoIP communication using the V-SIPGW card may deteriorate depending on the ITSP being used. •...

  • Page 324

    8.4.1 IP Telephony Service Internet STUN STUN STUN Fixed I Fixed IP Address Fixed IP Address Address STUN STUN STUN SI SIP SI SIP Server Server Server Server Server Server Server Server Server ISP/ITS ISP/ITSP ISP/ITSP ISP/ITS ISP/ITSP ISP/ITSP Router (NAT enabled) Switching IP-PT...

  • Page 325: Sip Requirements

    8.4.4 Bandwidth Requirements 8.4.2 SIP Requirements Port Requirements Required Ports for Each Channel When configuring a router with NAT enabled, you need to secure a certain number of ports for each SIP and RTP/RTCP channel. For RTP/RTCP, the number of required ports is double the number of activated SIP trunks (Ch).

  • Page 326

    8.4.4 Bandwidth Requirements Note that the amount in the table is only a guide. Subscribe to a network that has enough bandwidth. If the amount of bandwidth required for VoIP communications is larger than what the network can accommodate, speech quality will be compromised. Required Bandwidth for Each Channel The required bandwidth depends on what combination of codecs and packet sending interval is used.

  • Page 327: Virtual Sip Trunk Card Specifications

    8.4.5 Virtual SIP Trunk Card Specifications 8.4.5 Virtual SIP Trunk Card Specifications For details about the RFCs and protocols for the V-SIPGW card, refer to the following specifications. Items Specification SIP RFCs RFC3261 (UDP only) RFC3262 (PRACK) RFC3264 (Offer/Answer) RFC3311 (UPDATE) RFC3581 (Symmetric Response Routing/rport) RFC4028 (Session Timer) Codecs...

  • Page 328: Types Of Pbx Networks

    Node 2: Main Unit* KX-NCP500 Resources for Node 1 Resources for Node 2 KX-NS500 Features • H.323 QSIG networks can include non-KX-NS series PBXs (e.g., KX-TDE200, KX-NCP500). • Resources are not available to extension users of other PBX without explicit configuration.

  • Page 329: Port Security

    8.6 Port Security 8.6 Port Security If the VoIP network contains a firewall, the firewall must be configured appropriately to allow VoIP packets to pass through certain ports of the ports listed below without being blocked by filtering. The ports for which you need to configure the firewall may vary depending on the network conditions.

  • Page 330

    8.6 Port Security Changeable/ Port Number Protocol Application Client/Server Fixed 10000– H.323 Dynamic Port Changeable 10895 (H.225 Send, H.245 Send/ Receive, Connection-less [TCP] Send Port) 20000 UM-VMA Server Fixed 30021 TCP/UDP FTP/FTPS Server Changeable 32727 MGCP for IP-CS Changeable 33090 ACS-MDW Server Fixed...

  • Page 331

    8.6 Port Security Port Numbers for Optional DSP Card Changeable/ Port Number Protocol Application Client/Server Fixed 12000– RTP/RTCP Changeable 13535 16000– RTP/RTCP for NAT traversal Changeable 18047 Installation Manual...

  • Page 332

    8.6 Port Security Installation Manual...

  • Page 333: Appendix

    Section 9 Appendix This section provides information about System Prompt Languages and the revision history. Installation Manual...

  • Page 334: System Prompt Languages

    – BR: Brazil • No. 1 is set by default. For details, see "24.4 UM Configuration—[5-4] System Parameters—Parameters—Prompt Setting" in the PC Programming Manual. System prompt languages stored in the System Memory KX-NS500 Suffix No. 1 LA-Spanish BR-Portuguese US-English US-English...

  • Page 335: Revision History

    9.2.2 PFMPR Software File Version 004.2xxxx 9.2 Revision History 9.2.1 PFMPR Software File Version 004.1xxxx New Contents • 4.5.3 PRI23 Card (KX-NS5290) • 4.5.4 BRI2 Card (KX-NS5282) • 4.5.5 BRI4 Card (KX-NS5284) • 8.2 Information about Using One-look Network Changed Contents •...

  • Page 336

    9.2.2 PFMPR Software File Version 004.2xxxx • 2.3.1 General Description • 2.3.3 System Capacity • 3.1.1 Type and Maximum Number of Activation Keys • 4.3.1.1 Mother Board in the Main Unit • 4.4 Virtual Cards • 4.6.1 EXP-M Card (KX-NS5130) •...

  • Page 337

    Notes Installation Manual...

  • Page 338

    Web Site: http://www.panasonic.net/ Copyright: This material is copyrighted by Panasonic System Networks Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic System Networks Co., Ltd.

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  • Zaim Nov 28, 2017 06:57:
    Installati​on kx_ns500 manual svp