Panasonic kx-ns500 Pc Programming Manual page 178

8.4.2 Users—ICDG Management—ACD Report
Agent—Filter Settings—Select Agent
To select the target agent for creating a report, follow the procedure below.
1.
Click the Select button.
2.
Click an agent from those displayed in the Available Agent for ACD Report window to select it. Up to
8192 agents are displayed, and up to 128 agents can be selected from the list.
3.
Click ==> to move the selected agents to the Selected Agent for ACD Report window.
4.
To remove agents from the Selected Agent for ACD Report window, click an agent to select it and click
<==.
5.
Click OK.
Feature Guide References
2.2.2.10 Supervisory Feature (ACD)
Agent—Filter Settings—Select Period
Specifies the target period for the report.
Value Range
Yesterday, Last Week, Last Month, Today, This Week, This Month, Custom Period
If Custom Period is selected, set Start Date/Start Time/End Date/End Time also.
*1
Feature Guide References
2.2.2.10 Supervisory Feature (ACD)
Call
Call—View Report
To display a report according to calls, follow the procedure below. This feature requires the Call Centre Feature
Enhancement activation key. If this activation key is not installed, the View Report button is greyed out.
1.
Enter the report output conditions and click the View Report button.
2.
The ACD Report - Call Report screen is displayed.
Item
ACD Report - Call Report
Start Date
Start Time
End Date
End Time
Result
ICDG
Incoming Agent
Answering Agent
Talk Time
178 PC Programming Manual
The start date of the call.
The start time of the call. (HH:MM:SS)
The end date of the call.
The end time of the call. (HH:MM:SS)
The processing result. (Answered/Abandoned/Overflowed/
Unanswered )
*1
The incoming ICD Group number.
The extension number of the agent that received the call.
The answering member. (Extension Name/Extension Number)
The talking time. (HH:MM:SS)
*1
Description
*2