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Advertisement

Pure IP-PBX
KX-NS1000
Model No.
Thank you for purchasing this Panasonic product.
Please read this manual carefully before using this product and save this manual for future use.
In particular, be sure to read "1.1.1 For Your Safety (Page 16)" before using this product.
KX-NS1000: PCMPR Software File Version 003.20000 or later
Manuals and supporting information are provided on the Panasonic Web site at:
http://panasonic.net/pcc/support/pbx/

Advertisement

   Summary of Contents for Panasonic KX-NS1000

  • Page 1: Feature Guide

    Please read this manual carefully before using this product and save this manual for future use. In particular, be sure to read "1.1.1 For Your Safety (Page 16)" before using this product. KX-NS1000: PCMPR Software File Version 003.20000 or later Manuals and supporting information are provided on the Panasonic Web site at: http://panasonic.net/pcc/support/pbx/...

  • Page 2

    About this Feature Guide This Feature Guide is designed to serve as an overall feature reference for the Panasonic Pure IP-PBX. It explains what this PBX can do, and how to obtain the most out of its many features and facilities.

  • Page 3: Feature Guide

    • Some optional hardware, software, and features are not available in some countries/areas, or for some PBX models. Please consult your certified Panasonic dealer for more information. • Product specifications are subject to change without notice. In some cases, additional information, including updates to this and other manuals, is included in the Maintenance Console’s Information...

  • Page 4

    List of Abbreviations List of Abbreviations COLR Connected Line Identification Restriction CONP Automated Attendant Connected Name Identification Presentation CONR Automatic Call Distribution Connected Name Identification Restriction Automatic Number Identification Class of Service Advice of Charge Calling Party Control Analogue Proprietary Telephone Cell Station Automatic Route Selection Call Transfer—by ISDN...

  • Page 5

    List of Abbreviations OHCA Off-hook Call Announcement Call Forwarding Peer-to-Peer G-CO Group-CO Primary Directory Number Personal Identification Number PING Incoming Call Distribution Packet Internet Groper ICMP P-MP Internet Control Message Protocol Point-to-multipoint IP-PT IP Proprietary Telephone Point-to-Point IRNA Intercept Routing—No Answer Primary Rate Interface ISDN Integrated Services Digital Network...

  • Page 6

    List of Abbreviations Trunk Group TRS/Barring Toll Restriction/Call Barring Uniform Call Distribution Unified Messaging Uninterruptible Power Supply Voice Mail VoIP Voice over Internet Protocol Virtual Private Network Voice Processing System EXtra Device Port Feature Guide...

  • Page 7

    Table of Contents Table of Contents 1 For Your Safety ..................15 For Your Safety .......................16 1.1.1 For Your Safety ......................16 2 Call Handling Features ................19 Incoming Call Features ....................20 2.1.1 Incoming Trunk Call Features ..................20 2.1.1.1 Incoming Trunk Call Features—SUMMARY ...............20 2.1.1.2 Direct In Line (DIL) ......................24 2.1.1.3...

  • Page 8: Table Of Contents

    Table of Contents 2.5.4.5 Reverse Circuit ......................101 2.5.4.6 Trunk Busy Out ......................102 2.5.4.7 Pause Insertion ......................103 2.5.4.8 Host PBX Access Code (Access Code to the Telephone Company from a Host PBX) ..........................104 2.5.4.9 Special Carrier Access Code ..................106 2.5.5 Seizing a Line Features ....................107 2.5.5.1 Seizing a Line Features—SUMMARY ...............107 2.5.5.2...

  • Page 9

    Table of Contents 2.13.2 Call Park ........................176 2.13.3 Call Splitting .........................178 2.13.4 Music on Hold .......................179 2.14 Conference Features ....................181 2.14.1 Conference Features—SUMMARY ................181 2.14.2 Conference ........................182 2.14.3 Privacy Release ......................184 2.15 Conference Group Call Features .................185 2.15.1 Conference Group Call ....................185 2.16 Direct Inward System Access (DISA) Features ............189 2.16.1...

  • Page 10: Table Of Contents

    Table of Contents 2.27 Cellular Phone Features ....................272 2.27.1 Cellular Phone Features—SUMMARY .................272 2.28 Miscellaneous Features ....................274 2.28.1 Background Music (BGM) ....................274 2.28.2 Outgoing Message (OGM) ...................276 3 Unified Messaging System ..............279 Unified Messaging System Administration ..............280 3.1.1 Unified Messaging System Overview ................280 3.1.2 System Administration ....................283 3.1.2.1...

  • Page 11

    Table of Contents 3.2.1.36 PIN Call Routing ......................307 3.2.1.37 Play System Prompt After Personal Greeting ............307 3.2.1.38 Port Service .......................308 3.2.1.39 Remote Time Service Set ..................308 3.2.1.40 Service Group ......................308 3.2.1.41 Simplified Tutorial ......................309 3.2.1.42 System Prompts ......................309 3.2.1.43 Transfer Recall to a Mailbox ..................310 3.2.1.44 Transfer to Mailbox ....................310 3.2.1.45...

  • Page 12: Table Of Contents

    Table of Contents 4.1.1 SIP (Session Initiation Protocol) Trunk .................336 4.1.2 Integrated Services Digital Network (ISDN) Service Features ........338 4.1.2.1 Integrated Services Digital Network (ISDN)—SUMMARY ........338 4.1.2.2 Calling/Connected Line Identification Presentation (CLIP/COLP) ......342 4.1.2.3 Advice of Charge (AOC) ....................345 4.1.2.4 Call Forwarding (CF)—by ISDN (P-MP) ..............346 4.1.2.5 Call Forwarding (CF)—by ISDN (P-P) ...............348...

  • Page 13

    Table of Contents 5.2.2.1 KX-UT Series SIP Phones ..................458 5.2.2.2 SIP Portable Station (S-PS) and SIP Cell Station (SIP-CS) ........460 5.2.2.3 Simple Remote Connection ..................464 5.2.3 Peer-to-Peer (P2P) Connection ...................467 5.2.4 Portable Station (PS) Features ..................472 5.2.4.1 Portable Station (PS) Connection ................472 5.2.4.2 PS Ring Group ......................474 5.2.4.3...

  • Page 14

    Table of Contents Feature Guide...

  • Page 15: For Your Safety

    Section 1 For Your Safety Feature Guide...

  • Page 16

    1.1.1 For Your Safety 1.1 For Your Safety 1.1.1 For Your Safety Description To prevent personal injury and/or damage to property, be sure to observe the following safety precautions. The following symbols classify and describe the level of hazard and injury caused when this unit is operated or handled improperly.

  • Page 17

    1.1.1 For Your Safety CAUTION • The software contained in the TRS/Barring and ARS features to allow user access to the network must be upgraded to recognise newly established network area codes and exchange codes as they are placed into service.

  • Page 18

    1.1.1 For Your Safety Feature Guide...

  • Page 19: Call Handling Features

    Section 2 Call Handling Features Feature Guide...

  • Page 20: Incoming Call Features, Incoming Trunk Call Features

    2.1.1 Incoming Trunk Call Features 2.1 Incoming Call Features 2.1.1 Incoming Trunk Call Features 2.1.1.1 Incoming Trunk Call Features—SUMMARY Description Incoming calls via a trunk (public line) are distributed to their destinations according to one of several distribution methods. Available Networking Type for Each Card Type Each trunk port of an optional trunk card or the mother board can be assigned a networking type: Public, Private, or VPN (Virtual Private Network).

  • Page 21

    2.1.1 Incoming Trunk Call Features ü*: Enable (default); ü: Enable ® 4.3.1 TIE Line Service ® 4.3.3 ISDN Virtual Private Network (ISDN-VPN) Distribution Method One of the following methods can be assigned to each trunk port: Method Description & Reference Direct In Line (DIL) Directs a call to a preprogrammed single destination (e.g., the operator).

  • Page 22

    2.1.1 Incoming Trunk Call Features Feature Trunk Card Channel Type Type DID/DDI LCOT ü* GCOT ü* ü ü* TIE (E & M) ü* ü ü ü* E & M-C ü* ü E & M-P ü* ü E & M — ü* ü*: Enable (default);...

  • Page 23

    2.1.1 Incoming Trunk Call Features Feature Description & Reference Intercept Routing No Answer (IRNA) If a called party does not answer a call within a preprogrammed time period (Intercept time), it is redirected to the preprogrammed destination. ® 2.1.1.6 Intercept Routing Busy/DND If a called party is busy or in DND mode, the call is redirected to the preprogrammed destination.

  • Page 24: Direct In Line (dil), Direct In Line (dil)

    2.1.1 Incoming Trunk Call Features 2.1.1.2 Direct In Line (DIL) Description Provides automatic direction of an incoming trunk call to a preprogrammed destination. Each trunk has a destination for each time mode (day/lunch/break/night). [Method Flowchart] A trunk call is received. Does the call have its CLI* information and is CLI mode enabled for the trunk and the time mode?

  • Page 25

    2.1.1 Incoming Trunk Call Features Note The following settings can also be specified in the DIL table: • Tenant number: determines the time mode (day/lunch/break/night) for the corresponding trunk. • UM service group number: determines the service group to use when a call is handled by the Unified Messaging system.

  • Page 26: Direct Inward Dialling (did)/direct Dialling In (ddi), Direct Inward Dialling (did)/direct Dialling In (ddi)

    2.1.1 Incoming Trunk Call Features 2.1.1.3 Direct Inward Dialling (DID)/Direct Dialling In (DDI) Description Provides automatic direction of an incoming call with a DID/DDI number to a preprogrammed destination. Each DID/DDI number has a destination for each time mode (day/lunch/break/night). Incoming calls with DID/DDI numbers that match extension numbers at this PBX will be sent to the corresponding extension.

  • Page 27

    2.1.1 Incoming Trunk Call Features Destination Location Name Lunch Lunch 0001 123-4567 John Enable Disable White 0002 123-2468 Enable Disable Smith 0003 123-456 Enable Disable company ® 18.3 PBX Configuration—[10-3] CO & Incoming Call—DDI / DID Table— DDI / DID Number ®...

  • Page 28

    2.1.1 Incoming Trunk Call Features Even if the Inter-digit time does not expire, the PBX stops receiving the DID/DDI number when the received number is found in the DID/DDI table. The PBX then routes the call to the corresponding destination. If the received number matches several entries in the table, the call is directed to the destination of the first matching entry.

  • Page 29: Multiple Subscriber Number (msn) Ringing Service

    2.1.1 Incoming Trunk Call Features 2.1.1.4 Multiple Subscriber Number (MSN) Ringing Service Description Provides automatic direction of an incoming ISDN-BRI (Basic Rate Interface) line call with an MSN to a preprogrammed destination. One ISDN-BRI port can support a maximum of 10 MSNs. Each MSN has a destination for each time mode (day/lunch/break/night).

  • Page 30

    2.1.1 Incoming Trunk Call Features Destination Location Name Lunch Lunch 123- Enable Disable 4567 Company 123- Enable Disable 2468 Company Note The following settings can also be specified in the MSN table: • Tenant number: determines the time mode (day/lunch/break/night) for the corresponding trunk. •...

  • Page 31

    2.1.1 Incoming Trunk Call Features → DDI/DID/TIE/MSN—Additional Dial 18.4 PBX Configuration—[10-4] CO & Incoming Call—MSN Table Feature Guide References 2.1.1.5 Calling Line Identification (CLI) Distribution 3.2.1.40 Service Group 5.1.3 Tenant Service 5.1.4 Time Service 6.1 Capacity of System Resources Feature Guide...

  • Page 32: Calling Line Identification (cli) Distribution

    2.1.1 Incoming Trunk Call Features 2.1.1.5 Calling Line Identification (CLI) Distribution Description Directs an incoming trunk call to a preprogrammed destination when the caller’s identification number (e.g., Caller ID) matches the number in the System Speed Dialling Table that is used as the Caller ID Table. Each Caller ID number (telephone number for each System Speed Dialling number) can have its own destination.

  • Page 33

    2.1.1 Incoming Trunk Call Features The Caller ID number is used after modification by the Automatic Caller ID Number Modification. (® 2.19.1 Caller ID) PC Programming Manual References 18.2 PBX Configuration—[10-2] CO & Incoming Call—DIL Table & Port Settings—CLI for DIL— CLI Ring for DIL—Day, Lunch, Break, Night 18.3 PBX Configuration—[10-3] CO &...

  • Page 34: Intercept Routing

    2.1.1 Incoming Trunk Call Features 2.1.1.6 Intercept Routing Description Provides automatic redirection of incoming trunk and intercom calls. There are three types of Intercept Routing as follows: Feature Description Intercept Routing—No Answer If a called party does not answer a call within a preprogrammed time (IRNA) period (IRNA Timer), the call is redirected to the preprogrammed destination.

  • Page 35

    2.1.1 Incoming Trunk Call Features When the original destination is: The Available Intercept Destination is: • The ICD Group Overflow destination assigned to the ICD Group group. (® 2.2.2.6 Overflow Feature) ® 11.5.1 PBX Configuration—[3-5-1] Group—Incoming Call Distribution Group—Group Settings—Overflow No Answer— Time out &...

  • Page 36

    2.1.1 Incoming Trunk Call Features Programming Example "600" is an example of a <Forward Destination of Virtual PS> Floating Extension No. for the External Pager FWD Destination Ext. No. of the Virtual PS 2001 <Intercept Destination of Virtual PS> Intercept Destination Ext.

  • Page 37

    2.1.1 Incoming Trunk Call Features This feature is also available when a call is forwarded by FWD—No Answer under the following conditions: – The forwarding destination is in a private network and is busy or does not answer. – The forwarding destination is in a public network and does not answer. However, this feature is not available when a call is forwarded by FWD—No Answer to a destination in a public network that is busy.

  • Page 38

    2.1.1 Incoming Trunk Call Features →Intercept No Answer Time 12.2.1 PBX Configuration—[4-2-1] Extension—Portable Station—Extension Settings →Intercept Destination →Intercept No Answer Time 13.3.1 PBX Configuration—[5-3-1] Optional Device—Voice Message—DISA System—Option 1— DISA Intercept—Intercept when all DISA ports are busy 18.5 PBX Configuration—[10-5] CO & Incoming Call—Miscellaneous →...

  • Page 39: Intercept Routing—no Destination

    2.1.1 Incoming Trunk Call Features 2.1.1.7 Intercept Routing—No Destination Description Provides automatic redirection of incoming trunk calls that do not have a destination assigned. The intercept destination is an operator (tenant/PBX). Conditions • Intercept Routing—No Destination on/off The Intercept Routing—No Destination feature can be enabled or disabled through system programming. If disabled, a reorder tone will be sent to the caller.

  • Page 40: Internal Call Features, Internal Call Features—summary

    2.1.2 Internal Call Features 2.1.2 Internal Call Features 2.1.2.1 Internal Call Features—SUMMARY Description The following types of internal calls are available: Feature Description & Reference Intercom Call A call from one extension to another. ® 2.5.3 Intercom Call Doorphone Call When a call from a doorphone reaches its destination, the recipient can talk to the visitor.

  • Page 41: Internal Call Block

    2.1.2 Internal Call Features 2.1.2.2 Internal Call Block Description Internal calls can be restricted on a COS basis. This is done by specifying which COS destinations are blocked for each COS. [Programming Example] Called Party Caller COS 1 COS 2 COS 3 COS 1 COS 2...

  • Page 42

    2.1.2 Internal Call Features PC Programming Manual References 10.7.3 PBX Configuration—[2-7-3] System—Class of Service—Internal Call Block— COS Number of the Extension Which Receive the Call from Other Extension 1–512 11.5.1 PBX Configuration—[3-5-1] Group—Incoming Call Distribution Group—Group Settings—Main— 12.1.1 PBX Configuration—[4-1-1] Extension—Wired Extension—Extension Settings—Main— 12.2.1 PBX Configuration—[4-2-1] Extension—Portable Station—Extension Settings—Main—...

  • Page 43: Incoming Call Indication Features, Incoming Call Indication Features—summary

    2.1.3 Incoming Call Indication Features 2.1.3 Incoming Call Indication Features 2.1.3.1 Incoming Call Indication Features—SUMMARY Description Incoming calls are indicated by various methods as follows: Type Feature Description & Reference Ring Tone Ring Tone Pattern A telephone rings when receiving a call. The ring Selection tone patterns can be changed for each incoming call type.

  • Page 44: Ring Tone Pattern Selection

    2.1.3 Incoming Call Indication Features 2.1.3.2 Ring Tone Pattern Selection Description It is possible to select the type of ring tone pattern that arrives at an extension for each type of incoming call, etc. [Ring Tone Patterns] 1 280 ms* Single Double Triple...

  • Page 45

    2.1.3 Incoming Call Indication Features • For KX-UT series SIP phones, changes to the ring tone pattern are applied after the telephone is restarted. • For the One-numbered Extension feature, the ring tone pattern for the main extension and the sub extension can be set individually.

  • Page 46: Call Waiting

    2.1.3 Incoming Call Indication Features 2.1.3.3 Call Waiting Description Used to inform a busy extension that another incoming call is waiting. The busy extension user can answer the second call by disconnecting the current call or placing it on hold. This feature is also known as Busy Station Signalling (BSS).

  • Page 47

    2.1.3 Incoming Call Indication Features PC Programming Manual References 9.24 PBX Configuration—[1-1] Configuration—Slot—Card Property - LCO type— Caller ID—Caller ID Signalling 10.6.1 PBX Configuration—[2-6-1] System—Numbering Plan—Main—Features → Manual Call Waiting for Extension Call → Automatic Call Waiting 10.6.3 PBX Configuration—[2-6-3] System—Numbering Plan—B/NA DND Call Feature →...

  • Page 48: Receiving Group Features, Idle Extension Hunting

    2.2.1 Idle Extension Hunting 2.2 Receiving Group Features 2.2.1 Idle Extension Hunting Description If a called extension is busy or in DND mode, Idle Extension Hunting redirects the incoming call to an idle member of the same idle extension hunting group, which can be programmed through system programming. Idle extensions are automatically searched according to a preprogrammed hunting type.

  • Page 49

    2.2.1 Idle Extension Hunting Destination Availability UM Group ü VM Group (DTMF/DPT) ü Fax Unit External Pager (TAFAS) ü DISA ü Idle Line Access no. + Phone no. ü Trunk Group Access no. + Trunk Group no. + Phone no. ü...

  • Page 50: Incoming Call Distribution Group Features, Incoming Call Distribution Group Features—summary

    2.2.2 Incoming Call Distribution Group Features 2.2.2 Incoming Call Distribution Group Features 2.2.2.1 Incoming Call Distribution Group Features—SUMMARY Description An incoming call distribution group is a group of extensions programmed through system programming. ® 11.5.1.1 PBX Configuration—[3-5-1] Group—Incoming Call Distribution Group—Group Settings—Member List An incoming call distribution group receives calls directed to the group.

  • Page 51

    2.2.2 Incoming Call Distribution Group Features Calls arriving at incoming call distribution group 1. Overflow Feature a) Sends a busy tone (Busy on Busy), or b) Redirects to the overflow destination. Queuing Feature Five calls are waiting in a queue. Manual Queue Redirection The longest waiting call in a queue can be redirected to the overflow...

  • Page 52

    2.2.2 Incoming Call Distribution Group Features A call is redirected to a preprogrammed destination when it cannot be answered or queued (Intercept Routing—Overflow in an Incoming Call Distribution Group). It is also possible to send a busy tone (Busy on Busy) or disconnect the line. Incoming Call Distribution Group Controlling Feature Feature Description &...

  • Page 53

    2.2.2 Incoming Call Distribution Group Features The FWD feature can be assigned on an incoming call distribution group basis. • COS for Incoming Call Distribution Groups Each incoming call distribution group is assigned a COS number. Group FWD to an outside party can be enabled or disabled for each COS.

  • Page 54: Group Call Distribution

    2.2.2 Incoming Call Distribution Group Features 2.2.2.2 Group Call Distribution Description Incoming calls directed to an incoming call distribution group are distributed to the member extensions using the selected distribution method until a preprogrammed number of extensions (agents) are busy with calls. When incoming calls exceed the number of available extensions, calls enter a queue (®...

  • Page 55

    2.2.2 Incoming Call Distribution Group Features When there are no available extensions in an incoming call distribution group, the group members can receive the Call Waiting tone. To use this feature: • Select the Group Call Waiting mode through system programming. This determines the distribution method for waiting calls.

  • Page 56

    2.2.2 Incoming Call Distribution Group Features Note In method b), if an extension has one or more ICD Group buttons for an incoming call distribution group and all the ICD Group buttons on the extension are occupied, the Group Call Waiting feature for the group will not work at the extension.

  • Page 57: Outside Destinations In Incoming Call Distribution Group

    2.2.2 Incoming Call Distribution Group Features 2.2.2.3 Outside Destinations in Incoming Call Distribution Group Description Up to 4 outside parties or destinations at another PBX can be assigned as members of an Incoming Call Distribution (ICD) Group, using the following method: A virtual PS is registered as a member of the ICD Group. Then, the telephone number of the outside destination is specified as the FWD—All Calls destination.

  • Page 58

    2.2.2 Incoming Call Distribution Group Features – The forwarding destination is an outside party, including an extension at another PBX in the network. – FWD to trunk is allowed through COS programming for the virtual PSs. • Up to 4 virtual PSs can be assigned to a single ICD Group. If more than 4 are assigned, the 4 virtual PSs with the lowest member numbers are available.

  • Page 59: Queuing Feature

    2.2.2 Incoming Call Distribution Group Features 2.2.2.4 Queuing Feature Description When a preprogrammed number of extensions in an incoming call distribution group are busy, additional incoming calls can wait in a queue. The number of calls which can wait in the queue is programmable. While calls are waiting in the queue, the calls are handled by the Queuing Time Table, which can be assigned for each time mode (day/lunch/break/night) (®...

  • Page 60

    30 the overflow We are sorry to Thank you for seconds. destination. keep you holding. calling Panasonic. The department The department you is still busy. We are calling is busy. are transferring Please hold the line. you to the We will answer your operator.

  • Page 61

    2.2.2 Incoming Call Distribution Group Features → Type → Extension Number (for Hurry-up) Feature Guide References 2.2.2.6 Overflow Feature 2.28.2 Outgoing Message (OGM) 2.21.2 Flexible Buttons 6.1 Capacity of System Resources User Manual References 1.10.3 Forwarding a Waiting Call (Manual Queue Redirection) Feature Guide...

  • Page 62: Vip Call

    2.2.2 Incoming Call Distribution Group Features 2.2.2.5 VIP Call Description It is possible to assign a priority to incoming call distribution groups. If an extension belongs to multiple groups and the extension becomes idle, queuing calls in the groups will be distributed to the extension in priority order. Each incoming call distribution group can enable or disable the VIP Call mode.

  • Page 63: Overflow Feature

    2.2.2 Incoming Call Distribution Group Features 2.2.2.6 Overflow Feature Description When waiting calls exceed the waiting queue capacity, they may be redirected to a preprogrammed destination or a busy tone may be sent to the callers by the following features: Intercept Routing—Overflow in an Incoming Call Distribution Group Busy on Busy Intercept Routing—Overflow in an Incoming Call Distribution Group...

  • Page 64

    2.2.2 Incoming Call Distribution Group Features Busy on Busy The Busy on Busy feature works when the destination for the Intercept Routing—Overflow in an Incoming Call Distribution Group feature is not assigned in one of the following conditions: There is no space in the Waiting queue. The Queuing Time Table is not assigned and there are no extensions logged-in.

  • Page 65: Log-in/log-out

    2.2.2 Incoming Call Distribution Group Features 2.2.2.7 Log-in/Log-out Description Members of an incoming call distribution group can join (Log-in) or leave (Log-out) the group manually. They can leave the group temporarily when they are away from their desks, to prevent calls being sent to their extensions.

  • Page 66

    2.2.2 Incoming Call Distribution Group Features Light Pattern Parameter Usage Red on (All) Used to log in to or out of all After Log-out After Log-in incoming call distribution Operation Operation groups to which the extension user belongs. • If an ICD Group button is assigned, it also shows the log-in/log-out status of the corresponding group. The light pattern is the same as the Log-in/Log-out button that includes the group number.

  • Page 67

    2.2.2 Incoming Call Distribution Group Features → No. of Unanswered Calls for Automatic Log-out → Last Extension Log-out 11.5.1.1 PBX Configuration—[3-5-1] Group—Incoming Call Distribution Group—Group Settings—Member List— Wrap-up Timer 11.5.3 PBX Configuration—[3-5-3] Group—Incoming Call Distribution Group—Miscellaneous— Options—Wrap-up Timer based on 12.1.1 PBX Configuration—[4-1-1] Extension—Wired Extension—Extension Settings—Option 8—...

  • Page 68: Supervisory Feature

    2.2.2 Incoming Call Distribution Group Features 2.2.2.8 Supervisory Feature Description An extension preprogrammed as a supervisor (supervisor extension) can monitor and control each member’s status within the incoming call distribution group using a 6-line display PT. Feature Description Incoming Call Queue Monitor The supervisor extension can monitor the status of an incoming call distribution group with the display.

  • Page 69

    2.2.2 Incoming Call Distribution Group Features One supervisor extension can be assigned for each incoming call distribution group, but it need not belong to the group. One extension can be the supervisor extension of more than one incoming call distribution group. •...

  • Page 70: Supervisory Feature (acd), Supervisory Feature (acd)

    2.2.2 Incoming Call Distribution Group Features 2.2.2.9 Supervisory Feature (ACD) Description By specifying an ACD supervisor for extension users, the ACD supervisor can check and analyse the operating conditions of an ICD group. This is done by monitoring the current condition of the ICD group, and by collecting and analysing statistical ACD report information.

  • Page 71

    2.2.2 Incoming Call Distribution Group Features Simple Mode [ACD Report] An ACD report can be made with the following items included. Group Item Description Incoming Calls Total The number of incoming calls received by the target ICD group. Answered The number of incoming calls answered by the target ICD group. Lost The number of incoming calls to the target ICD group cancelled by the caller.

  • Page 72

    2.2.2 Incoming Call Distribution Group Features Item Description Total The total waiting time of cancelled calls for the target ICD group. (HH:MM:SS) Average The average waiting time of cancelled calls for the target ICD group. (HH:MM:SS) Max. The longest waiting time of cancelled calls for the target ICD group. (HH:MM:SS) Max.

  • Page 73

    2.2.2 Incoming Call Distribution Group Features Reports can be output as a graph, exported as a file or printed out, after filtering results as necessary. For details about ACD report items, refer to the PC Programming Manual. [Graph Example] Conditions CAUTION If the Call Log for Built-in ACD Report setting for the Supervisory Monitor (ACD) Control feature is enabled through system programming, the Hospitality feature cannot be used.

  • Page 74

    2.2.2 Incoming Call Distribution Group Features PC Programming Manual References 8.4 Users—ICDG Management 11.5.3 PBX Configuration—[3-5-3] Group—Incoming Call Distribution Group—Miscellaneous 11.5.4 PBX Configuration–[3-5-4] Group—Incoming Call Distribution Group—ACD Supervisor User Manual References 1.12.1 Using the Telephones in a Hotel-type Environment (Hospitality Features) 4.1.3 Supervisory Monitor (ACD) Control Feature Guide...

  • Page 75: Call Forwarding (fwd)/do Not Disturb (dnd) Features, Call Forwarding (fwd)/do Not Disturb (dnd)—summary

    2.3.1 Call Forwarding (FWD)/Do Not Disturb (DND)—SUMMARY 2.3 Call Forwarding (FWD)/Do Not Disturb (DND) Features 2.3.1 Call Forwarding (FWD)/Do Not Disturb (DND)—SUMMARY Description When an extension user cannot answer calls (e.g., he is busy, or not at his desk), it is possible to forward or refuse calls using the following features: Call Forwarding (FWD) Do Not Disturb (DND)

  • Page 76: Call Forwarding (fwd), Call Forwarding (fwd)

    2.3.2 Call Forwarding (FWD) 2.3.2 Call Forwarding (FWD) Description Extensions and incoming call distribution groups can forward their calls to preset destinations. There are several different types of forwarding, and the circumstances under which the calls are forwarded for each type differ as follows: Type Circumstance...

  • Page 77

    2.3.2 Call Forwarding (FWD) [Available Destinations] Condition for Original Extension/ Destination Availability Incoming Call Distribution Group Wired Extension (PT/SLT/SIP Extension/ISDN ü Only available when FWD to Extension/T1-OPX) extension is allowed through COS programming. ü Incoming Call Distribution Group ü PS Ring Group –...

  • Page 78

    2.3.2 Call Forwarding (FWD) The duration of a trunk call can be restricted by a system timer. Trunk call duration is assigned separately for calls between an extension user and an outside party, and calls between two outside parties. If the timer expires, the line will be disconnected. (® 2.11.8 Trunk Call Limitation) •...

  • Page 79

    2.3.2 Call Forwarding (FWD) [All Calls and Busy] • If the forward destination is not available to answer a call, this feature is cancelled and the original destination will ring for the following type of call: – Doorphone call – Trunk calls via the ELCOT/CLCOT/LCOT or T1 (LCOT) cards [No Answer and Busy/No Answer] •...

  • Page 80

    2.3.2 Call Forwarding (FWD) Feature Guide References 2.1.1.6 Intercept Routing 2.2.1 Idle Extension Hunting 2.2.2.6 Overflow Feature 5.1.1 Class of Service (COS) User Manual References 1.6.1 Forwarding Calls Feature Guide...

  • Page 81: Do Not Disturb (dnd), Do Not Disturb (dnd)

    2.3.3 Do Not Disturb (DND) 2.3.3 Do Not Disturb (DND) Description An extension user can make use of the DND feature. If this feature is set, calls will not arrive at the extension, but will arrive at another extension using the Idle Extension Hunting feature (® 2.2.1 Idle Extension Hunting) or the Intercept Routing—Busy/DND feature (®...

  • Page 82

    2.3.3 Do Not Disturb (DND) User Manual References 1.2.4 When the Dialled Line is Busy or There is No Answer 1.9.2 Refusing Incoming Calls (Do Not Disturb [DND]) Feature Guide...

  • Page 83: Fwd/dnd Button, Group Fwd Button

    2.3.4 FWD/DND Button, Group FWD Button 2.3.4 FWD/DND Button, Group FWD Button Description The FWD/DND fixed button, or a customised flexible button, can display the FWD/DND setting status of the extension. Using this button, the FWD status and DND status of the extension can be temporarily set or cancelled without clearing FWD destination settings.

  • Page 84

    2.3.4 FWD/DND Button, Group FWD Button The FWD/DND status for trunk calls to that extension can be switched temporarily without clearing the FWD destination. During setting, the LED of the button shows the current trunk call FWD/DND status. The forwarding type and destination for trunk calls can also be set. •...

  • Page 85

    2.3.4 FWD/DND Button, Group FWD Button → Extension Number (for Group Fwd (Both)) → Extension Number (for Group Fwd (External)) → Extension Number (for Group Fwd (Internal)) 12.2.1 PBX Configuration—[4-2-1] Extension—Portable Station—Extension Settings—FWD / DND 12.2.3 PBX Configuration—[4-2-3] Extension—Portable Station—Flexible Button →...

  • Page 86: Answering Features, Answering Features—summary

    2.4.1 Answering Features—SUMMARY 2.4 Answering Features 2.4.1 Answering Features—SUMMARY Description An extension user can answer incoming calls by the following methods: Destination Feature Description & Reference At the own Line A user can select the line seized when going off-hook. extension (PT Preference ®...

  • Page 87: Line Preference—incoming

    2.4.2 Line Preference—Incoming 2.4.2 Line Preference—Incoming Description A PT user can select the method used to answer incoming calls from the following three line preferences: Each of these line preferences can be assigned on each extension through personal programming (Preferred Line Assignment—Incoming).

  • Page 88: Call Pickup

    2.4.3 Call Pickup 2.4.3 Call Pickup Description An extension user can answer a call ringing at any other extension. The following types are available: Type Picking up Call Type Directed A specified extension’s call. Group A call within a specified call pickup group. Caller Information Display before Call Pickup PT/PS users such as colleagues can confirm the caller information of a call to another extension using the DSS button before picking up the call.

  • Page 89

    2.4.3 Call Pickup [Directed Call Pickup] • A user can also pick up a call to a specified extension by pressing the corresponding DSS button. This feature is only available when (1) the user’s extension is allowed to use this feature through COS programming, (2) DSS buttons for extensions or incoming call distribution (ICD) groups have this feature enabled through system programming, and (3) the light pattern of DSS buttons for incoming calls to extensions or ICD groups is set to "On or Flash"...

  • Page 90

    2.4.3 Call Pickup Feature Guide References 5.1.1 Class of Service (COS) 6.1 Capacity of System Resources User Manual References 1.3.3 Answering a Call Ringing at Another Telephone (Call Pickup) Feature Guide...

  • Page 91: Hands-free Answerback

    2.4.4 Hands-free Answerback 2.4.4 Hands-free Answerback Description A PT user with a speakerphone can talk to a caller without lifting the handset. If the user receives a call while in Hands-free Answerback mode, a hands-free conversation is established using one of the following methods: Type Answering Method Intercom Call...

  • Page 92

    2.4.4 Hands-free Answerback →Option 1— PT Operation—Automatic Answer for Call from CO after →Option 3— Confirmation Tone—Tone 2 : Paged / Automatic Answer →Option 4— Transfer—Automatic Answer for Transferred Call 12.1.1 PBX Configuration—[4-1-1] Extension—Wired Extension—Extension Settings →Option 5— Automatic Answer for CO Call →Option 6—...

  • Page 93: Making Call Features

    2.5.1 Predialling 2.5 Making Call Features 2.5.1 Predialling Description A display PT user can check and correct the entered number before it is dialled, while on-hook. The call will be initiated after going off-hook. Conditions • Storing the Predialled Number in the Personal Speed Dialling The predialled number can be stored in the Personal Speed Dialling by pressing the AUTO DIAL/STORE button.

  • Page 94: Automatic Extension Release

    2.5.2 Automatic Extension Release 2.5.2 Automatic Extension Release Description After going off-hook, if an extension user fails to dial any digits within a preprogrammed time period, the user will hear a reorder tone. This operation applies to intercom calls only. This feature is also known as Automatic Station Release.

  • Page 95: Intercom Call

    2.5.3 Intercom Call 2.5.3 Intercom Call Description An extension user can call another extension user. Conditions • Extension Number/Name Assignment Extension numbers and names are assigned to all extensions. The assigned number and name are shown on display PTs during intercom calls. •...

  • Page 96

    2.5.3 Intercom Call 12.2.1 PBX Configuration—[4-2-1] Extension—Portable Station—Extension Settings—Main → Extension Number → Extension Name Feature Guide References 2.21.2 Flexible Buttons User Manual References 1.2.1 Basic Calling 1.2.6 Alternating the Calling Method (Alternate Calling—Ring/Voice) 1.14.2 Using the Directories 3.1.2 Settings on the Programming Mode Feature Guide...

  • Page 97: Trunk Call Features, Trunk Call Features—summary

    2.5.4 Trunk Call Features 2.5.4 Trunk Call Features 2.5.4.1 Trunk Call Features—SUMMARY Description An extension user can use the following features when making a trunk call: Feature Description & Reference Emergency Call A user can dial the preprogrammed emergency numbers regardless of the restrictions imposed on the extension.

  • Page 98: Emergency Call

    2.5.4 Trunk Call Features 2.5.4.2 Emergency Call Description An extension user can dial the preprogrammed emergency numbers after seizing a trunk regardless of the restrictions imposed on the extension. Conditions • A specified number of emergency numbers can be stored (some may have default values). •...

  • Page 99: Account Code Entry

    2.5.4 Trunk Call Features 2.5.4.3 Account Code Entry Description An account code is used to identify outgoing trunk calls for accounting and billing purposes. The account code is appended to the SMDR call record. If, for example, a firm uses an account code for each client, the firm can determine what calls were made for the client, and can submit a bill to the client according to the client’s account code on the SMDR call record.

  • Page 100: Dial Type Selection

    2.5.4 Trunk Call Features 2.5.4.4 Dial Type Selection Description The dialling mode (rotary or tone) can be selected for each analogue trunk through system programming regardless of the originating extension (under contract with the telephone company). There are the following modes: Mode Description DTMF (Dual Tone...

  • Page 101: Reverse Circuit

    2.5.4 Trunk Call Features 2.5.4.5 Reverse Circuit Description A circuit in the PBX can detect the reverse signal from the telephone company when an extension user tries to make a trunk call. This detects the start (a called party goes off-hook) and end (the called party goes on-hook) of an outgoing trunk call.

  • Page 102: Trunk Busy Out

    2.5.4 Trunk Call Features 2.5.4.6 Trunk Busy Out Description The PBX can monitor the loop current sent through analogue trunks, preventing users from seizing trunks where a loop current is not detected. When loop currents are not detected, trunks are set to Busy Out status, and become unable to make or receive calls.

  • Page 103: Pause Insertion

    2.5.4 Trunk Call Features 2.5.4.7 Pause Insertion Description Pressing a PAUSE button inserts a preprogrammed Pause time between digits of a user-dialled number before the number is dialled out, allowing certain numbers separated with a pause to be used to access certain features (e.g., access codes, seizing idles lines, etc.).

  • Page 104: Host Pbx Access Code (access Code To The Telephone Company From A Host Pbx)

    2.5.4 Trunk Call Features 2.5.4.8 Host PBX Access Code (Access Code to the Telephone Company from a Host PBX) Description This PBX can be installed behind an existing PBX (host PBX) by connecting the extension ports of the host PBX to the trunk ports of this PBX (behind PBX). A Host PBX Access code is required for the behind PBX to access the telephone company (e.g., to make outside calls) through the host PBX.

  • Page 105

    2.5.4 Trunk Call Features TRS/Barring checks only the dialled telephone number excluding the Host PBX Access code when accessing the telephone company through the host PBX. (® 2.7.1 Toll Restriction (TRS)/Call Barring (Barring)) • A pause is not automatically inserted between the user-dialled access code and the subsequent digits when the ARS mode is enabled.

  • Page 106: Special Carrier Access Code

    2.5.4 Trunk Call Features 2.5.4.9 Special Carrier Access Code Description If the PBX has access to multiple telephone companies, a Special Carrier Access code assigned through system programming is required every time a trunk call is made without using ARS. A preprogrammed Pause time will be automatically inserted between the user-dialled Special Carrier Access code and the subsequent digits.

  • Page 107: Seizing A Line Features, Seizing A Line Features—summary

    2.5.5 Seizing a Line Features 2.5.5 Seizing a Line Features 2.5.5.1 Seizing a Line Features—SUMMARY Description An extension user can select the line seized for making calls by the following methods: Feature Description & Reference Line Preference—Outgoing A user can select the line to be seized when going off-hook. ®...

  • Page 108: Line Preference—outgoing

    2.5.5 Seizing a Line Features 2.5.5.2 Line Preference—Outgoing Description Through personal programming (Preferred Line Assignment-Outgoing), PT users can select the outgoing line they prefer to originate calls on when going off-hook, from the following line preferences: Line Preference Description ICM/PDN When an extension user goes off-hook, an extension line is selected automatically.

  • Page 109: Trunk Access

    2.5.5 Seizing a Line Features 2.5.5.3 Trunk Access Description The following methods can be used to access a trunk: Method Description Accessing method Idle Line Access (Local Selects an idle trunk Dial the Idle Line Access number, or Access) automatically from the assigned press a L-CO button.

  • Page 110

    2.5.5 Seizing a Line Features • A company name or customer name can be assigned on a trunk port basis so that the operator or extension user can view the destination that the external caller is trying to reach before answering. This is useful, for example, when multiple companies share the same operator.

  • Page 111: Memory Dialling Features, Memory Dialling Features—summary

    2.6.1 Memory Dialling Features—SUMMARY 2.6 Memory Dialling Features 2.6.1 Memory Dialling Features—SUMMARY Description An extension user can store frequently dialled numbers in the PBX extension data and/or the PBX system data. A stored number is dialled automatically with a simple operation. Features Feature Storing Method &...

  • Page 112

    2.6.1 Memory Dialling Features—SUMMARY Display while Input Description Entering PAUSE (Pause) Store a pause by pressing the PAUSE button. (® 2.5.4.7 Pause Insertion) FLASH/RECALL Store a flash/recall signal (EFA mode) by (Hooking) pressing the FLASH/RECALL button at the beginning of the number. (®...

  • Page 113: One-touch Dialling

    2.6.2 One-touch Dialling 2.6.2 One-touch Dialling Description A PT user can access a person or feature by pressing a single button. This is activated by storing the number (e.g., extension number, telephone number, or feature number) in a One-touch Dialling button. Example: One-touch Voice Mail Feature Access It is possible to assign a One-touch Dialling button for direct access to a Unified Messaging feature (®...

  • Page 114: Last Number Redial

    2.6.3 Last Number Redial 2.6.3 Last Number Redial Description Every extension automatically saves recently dialled external telephone numbers and extension numbers to allow the same number to be dialled again easily. Through system programming, the outgoing call log can be set to log dialled extension numbers.

  • Page 115

    2.6.3 Last Number Redial → Automatic Redial—Repeat Interval → Automatic Redial—Redial Call Ring Duration 10.6.1 PBX Configuration—[2-6-1] System—Numbering Plan—Main—Features— Redial 10.9 PBX Configuration—[2-9] System—System Options—Option 2 → Redial—Automatic Redial when No Answer (ISDN) → Redial—Save Dial After Connection to Redial Memory →...

  • Page 116: Speed Dialling—personal/system

    2.6.4 Speed Dialling—Personal/System 2.6.4 Speed Dialling—Personal/System Description An extension user can make calls using abbreviated dialling for frequently dialled numbers which are stored in the PBX extension data, or the PBX system data. Personal Speed Dialling is also known as Station Speed Dialling. Depending on system programming, the System Speed Dial items displayed on a display PT can be limited to items related to the extension’s tenant.

  • Page 117

    2.6.4 Speed Dialling—Personal/System Feature Guide References 6.1 Capacity of System Resources User Manual References 1.2.2 Easy Dialling 1.14.1 Using the Call Log 1.14.2 Using the Directories 3.1.2 Settings on the Programming Mode Feature Guide...

  • Page 118: Quick Dialling

    2.6.5 Quick Dialling 2.6.5 Quick Dialling Description An extension user can access an extension or feature by simply dialling a 1–8 digit Quick Dialling number. Conditions • Quick Dialling is convenient in cases such as the following: – Room service calls in a hotel –...

  • Page 119: Hot Line

    2.6.6 Hot Line 2.6.6 Hot Line Description An extension user can set his extension to automatically dial a preprogrammed telephone or extension number whenever he goes off-hook. This feature is also known as Pickup Dialling. If the Hot Line feature is set, a dial tone is generated for a specified Waiting time assigned through system programming when the user goes off-hook.

  • Page 120: Toll Restriction (trs)/call Barring (barring) Features, Toll Restriction (trs)/call Barring (barring)

    2.7.1 Toll Restriction (TRS)/Call Barring (Barring) 2.7 Toll Restriction (TRS)/Call Barring (Barring) Features 2.7.1 Toll Restriction (TRS)/Call Barring (Barring) Description TRS/Barring can prohibit an extension user from making certain trunk calls by COS programming. It is applied when the user goes off-hook, a trunk is seized and then a dialled number is sent to the trunk. Each COS is programmed to have a TRS/Barring level for each time mode (day/lunch/break/night).

  • Page 121

    2.7.1 Toll Restriction (TRS)/Call Barring (Barring) Denied Code Tables Exception Code Tables Level 5 Tables for Levels 2 through 5 Tables for Levels 5 through 6 Level 6 Tables for Levels 2 through 6 Table for Level 6 Level 7 Not Programmable Not Programmable ®...

  • Page 122

    2.7.1 Toll Restriction (TRS)/Call Barring (Barring) Level for Time Mode Level for System Speed COS No. Dialling Lunch Break Night ® 10.7.1 PBX Configuration—[2-7-1] System—Class of Service—COS Settings—TRS— TRS Level—Day, Lunch, Break, Night ® 15.5 PBX Configuration—[7-5] TRS—Miscellaneous— TRS Override by System Speed Dialling Feature Guide...

  • Page 123

    2.7.1 Toll Restriction (TRS)/Call Barring (Barring) [Flowchart] An extension user makes a trunk call. Is the call made by System Speed Dialling ? Is TRS/Barring Override by System Speed Dialling enabled? Checks the TRS/Barring Checks the TRS/Barring level for level for System Speed the time mode of the Dialling of the extension's COS.

  • Page 124

    2.7.1 Toll Restriction (TRS)/Call Barring (Barring) Denied Code Tables Exception Code Tables Level 3 Table for Level 3 Table for Level 3 Level 4 Table for Level 4 Table for Level 4 Level 5 Table for Level 5 Table for Level 5 Level 6 Table for Level 6 Table for Level 6...

  • Page 125

    2.7.1 Toll Restriction (TRS)/Call Barring (Barring) Denied Code Tables Exception Code Tables Long distance numbers for Leading number to deny both cities to be allowed, and Level 4 international and long leading number of cellular distance calls phones Conditions CAUTION The software contained in the TRS/Barring feature to allow user access to the network must be upgraded to recognise newly established network area codes and exchange codes as they are placed into service.

  • Page 126

    2.7.1 Toll Restriction (TRS)/Call Barring (Barring) • Dialling Digit Restriction during Conversation The dialling of digits can be restricted while engaged on a received trunk call. If the number of dialled digits exceeds the preprogrammed limitation, the line will be disconnected. ®...

  • Page 127: Budget Management

    2.7.2 Budget Management 2.7.2 Budget Management Description Limits the telephone usage to a preprogrammed budget on an extension basis. If the amount of the call charge reaches the limit, an extension user cannot make further trunk calls. An extension assigned as the manager may increase the limit or clear the amount of the call charge.

  • Page 128: Extension Dial Lock

    2.7.3 Extension Dial Lock 2.7.3 Extension Dial Lock Description An extension user can change the TRS/Barring level of the telephone (® 2.7.1 Toll Restriction (TRS)/Call Barring (Barring)) so that other users cannot make inappropriate trunk calls. An extension personal identification number (PIN) is used to unlock the telephone (® 2.24.1 Extension Personal Identification Number (PIN)).

  • Page 129: Dial Tone Transfer

    2.7.4 Dial Tone Transfer 2.7.4 Dial Tone Transfer Description An extension assigned as the manager can change the TRS/Barring level (® 2.7.1 Toll Restriction (TRS)/Call Barring (Barring)) for an extension user temporarily. After that, the extension user can make his call. [Example] An extension user can call a manager to release the restriction on outgoing calls (e.g., international calls).

  • Page 130: Walking Cos

    2.7.5 Walking COS 2.7.5 Walking COS Description A user can enter his extension number and extension personal identification number (PIN) (® 2.24.1 Extension Personal Identification Number (PIN)) at another extension, to make the following types of call using his Class of Service, including TRS level, overriding the other extension’s Class of Service.

  • Page 131

    2.7.5 Walking COS User Manual References 1.2.7 Calling without Restrictions 1.2.9 Setting Your Telephone from Another Extension or through DISA (Remote Setting) Feature Guide...

  • Page 132: Verification Code Entry

    2.7.6 Verification Code Entry 2.7.6 Verification Code Entry Description An extension user can enter a verification code when calling from his own or any other extension, to change the TRS/Barring level (® 2.7.1 Toll Restriction (TRS)/Call Barring (Barring)) or to identify the call for accounting and billing purposes.

  • Page 133

    2.7.6 Verification Code Entry Itemised Location Code Name Billing Code Budget for ARS ® 14.3 PBX Configuration—[6-3] Feature—Verification Code— Verification Code ® 14.3 PBX Configuration—[6-3] Feature—Verification Code— User Name ® 14.3 PBX Configuration—[6-3] Feature—Verification Code— Verification Code PIN ® 14.3 PBX Configuration—[6-3] Feature—Verification Code— COS Number ®...

  • Page 134: Automatic Route Selection (ars) Features, Automatic Route Selection (ars)

    2.8.1 Automatic Route Selection (ARS) 2.8 Automatic Route Selection (ARS) Features 2.8.1 Automatic Route Selection (ARS) Description ARS automatically selects the carrier available at the time an outgoing trunk call is made according to preprogrammed settings. The dialled number will be checked and modified to connect the appropriate carrier. [Carrier Selection Procedure Flowchart] The numbers in the flowchart correspond to the [Programming Procedures] on the following pages.

  • Page 135

    2.8.1 Automatic Route Selection (ARS) It is possible to select whether ARS operates when an extension user makes a call using any Idle Line Access method or when an extension user makes a call using any Trunk Access method. (® 2.5.5.3 Trunk Access) ®...

  • Page 136

    2.8.1 Automatic Route Selection (ARS) Corresponding Routing Dialled Number Description Plan Table No. 039-654-321 "039" is found in location 0001 and the Inter-digit time expired before the seventh digit is received. The Routing Plan Table 1 is selected after the Inter-digit time expired.

  • Page 137

    2.8.1 Automatic Route Selection (ARS) Carrier Access Code : Assign the code to access the carrier. ® 16.5 PBX Configuration—[8-5] ARS—Carrier—Carrier— Carrier Access Code Trunk Group : Assign the trunk groups which connect to each carrier and the priority in which they are selected.

  • Page 138

    2.8.1 Automatic Route Selection (ARS) [Programming Example] Carrier Table Ext. 1001 CLIP No. CLIP Carrier Name A telecom B telecom Removed Number of Digits 0123456789 Carrier Access Code 0077 0088 0234567861 Trunk Group 1, 2, 3 1, 2 0356894526 Modify Command CH#12 CLIP Table No.

  • Page 139

    2.8.1 Automatic Route Selection (ARS) ® 12.2.1 PBX Configuration—[4-2-1] Extension—Portable Station—Extension Settings—Option 1— ARS Itemised Code ® 14.3 PBX Configuration—[6-3] Feature—Verification Code— Itemised Billing Code for ARS Conditions CAUTION The software contained in the ARS feature to allow user access to the network must be upgraded to recognise newly established network area codes and exchange codes as they are placed into service.

  • Page 140: Primary Directory Number (pdn)/secondary Directory Number (sdn Features

    2.9.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension 2.9 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Features 2.9.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension Description Primary Directory Number (PDN) buttons and Secondary Directory Number (SDN) buttons are ideal for use between bosses and secretaries.

  • Page 141

    2.9.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension Light Pattern PDN Button Status SDN Button Status Green on The extension is on a call using the PDN The extension is on a call using the SDN button. button. Slow green A call is on hold using the PDN button.

  • Page 142

    2.9.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension A Call From 111-1111 Arrives at Ext. 101 Extn. 101 (Boss) Extn. 102 (Boss) Extn. 103 (Secretary) PDN buttons SDN buttons PDN buttons SDN buttons PDN buttons SDN buttons (Off) (Off) (Off) (Off) (Off)

  • Page 143

    2.9.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension A Call From 333-3333 Arrives at Ext. 102 Extn. 101 (Boss) Extn. 102 (Boss) Extn. 103 (Secretary) PDN buttons SDN buttons PDN buttons SDN buttons PDN buttons SDN buttons (Off) (Off) (Off) (Off) (Off)

  • Page 144: Delayed Ringing

    2.9.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension • If none of an extension’s PDN buttons are idle, DSS buttons of other extensions registered to the PDN extension will turn on red. • Ring Tone Pattern Through system programming, each extension can set ring tone patterns for PDN buttons. Ring tone patterns can be assigned separately for each SDN button.

  • Page 145

    2.9.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension 12.1.1 PBX Configuration—[4-1-1] Extension—Wired Extension—Extension Settings—Option 1— Wireless XDP / Shared Extension 12.1.1 PBX Configuration—[4-1-1] Extension—Wired Extension—Extension Settings—Option 9— Delayed Ringing 12.1.4 PBX Configuration—[4-1-4] Extension—Wired Extension—Flexible Button → Type → Parameter Selection (for SDN) →...

  • Page 146: Busy Line/busy Party Features, Automatic Callback Busy (camp-on)

    2.10.1 Automatic Callback Busy (Camp-on) 2.10 Busy Line/Busy Party Features 2.10.1 Automatic Callback Busy (Camp-on) Description If the destination or line is busy when a call is made, an extension user can set the Automatic Callback Busy feature. The PBX will monitor the status of the destination or trunk and, when it becomes available, will send a callback ringing to the calling extension to inform the user.

  • Page 147: Executive Busy Override

    2.10.2 Executive Busy Override 2.10.2 Executive Busy Override Description Allows an extension user to interrupt an existing call to establish a three-party conference call. Executive Busy Override Deny: It is possible for extension users to prevent their calls from being intercepted by another extension user. One-touch Executive Busy Override: Extension users can perform Executive Busy Override by simply pushing the S-CO button of a call in progress without entering a feature number.

  • Page 148

    2.10.2 Executive Busy Override Feature Guide References 5.1.1 Class of Service (COS) User Manual References 1.2.4 When the Dialled Line is Busy or There is No Answer 1.9.7 Preventing Other People from Joining Your Conversation (Executive Busy Override Deny) Feature Guide...

  • Page 149: Call Monitor

    2.10.3 Call Monitor 2.10.3 Call Monitor Description Allows an extension user to listen to a busy extension user’s existing conversation. The user can hear the conversation, but the user’s voice is not heard. If desired, interrupting the call to establish a three-party conference call is available.

  • Page 150

    2.10.3 Call Monitor User Manual References 1.2.4 When the Dialled Line is Busy or There is No Answer Feature Guide...

  • Page 151: Second Call Notification To Busy Extension, Second Call Notification To Busy Extension—summary

    2.10.4 Second Call Notification to Busy Extension 2.10.4 Second Call Notification to Busy Extension 2.10.4.1 Second Call Notification to Busy Extension—SUMMARY Description When attempting to call a busy extension (ringing or having a conversation), an extension user can send a Call Waiting indication to the busy extension (Call Waiting).

  • Page 152

    2.10.4 Second Call Notification to Busy Extension Feature Guide References 2.1.3.3 Call Waiting User Manual References 1.2.4 When the Dialled Line is Busy or There is No Answer 1.9.3 Receiving Call Waiting (Call Waiting/Off-hook Call Announcement [OHCA]/Whisper OHCA) Feature Guide...

  • Page 153: Call Waiting Tone

    2.10.4 Second Call Notification to Busy Extension 2.10.4.2 Call Waiting Tone Description When an extension user attempts to call a busy extension (ringing or having a conversation), the Call Waiting tone can be sent to the called extension to let him know another call is waiting. Conditions •...

  • Page 154: Off-hook Call Announcement (ohca), Off-hook Call Announcement (ohca)

    – KX-T7436 These telephones can be connected only through a legacy gateway. They cannot be connected directly to a KX-NS1000 PBX. (® 5.3.1 Stacking Connection) • The OHCA feature cannot be used in the following cases: COS or called extension’s telephone type is not available for this feature.

  • Page 155: Whisper Ohca

    2.10.4 Second Call Notification to Busy Extension 2.10.4.4 Whisper OHCA Description An extension user can send a spoken message to a busy extension that will be heard directly by only the called extension user, through the handset, without interrupting the ongoing conversation. The caller cannot hear the ongoing conversation or the called extension user’s reply, unless the called extension user puts the current party on hold and switches to the waiting caller.

  • Page 156

    2.10.4 Second Call Notification to Busy Extension User Manual References 1.9.3 Receiving Call Waiting (Call Waiting/Off-hook Call Announcement [OHCA]/Whisper OHCA) Feature Guide...

  • Page 157: Conversation Features, Hands-free Operation

    2.11.1 Hands-free Operation 2.11 Conversation Features 2.11.1 Hands-free Operation Description A PT user can talk to another party without lifting the handset. Pressing specific buttons (e.g., REDIAL) automatically activates hands-free mode. Conditions • PTs with the MONITOR Button PTs with the MONITOR button can only dial in hands-free mode and cannot be used for hands-free conversations.

  • Page 158: Off-hook Monitor

    2.11.2 Off-hook Monitor 2.11.2 Off-hook Monitor Description A PT user can let others listen to the user’s conversation through the built-in speaker, during a conversation using the handset. Conditions • Capable Telephones – KX-DT300 series – KX-DT500 series – KX-T7600 series –...

  • Page 159: Mute

    2.11.3 Mute 2.11.3 Mute Description During a conversation, a PT user can disable the speaker microphone or the handset microphone to consult privately with others while listening to the other party on the phone through the built-in speaker or the handset receiver.

  • Page 160: Headset Operation

    2.11.4 Headset Operation 2.11.4 Headset Operation Description This PBX allows the use of headset-compatible PTs. A PT user can talk to another party without lifting the handset. This feature is also known as Handset/Headset Selection. For connection and operation, refer to the Operating Instructions for the headset. Conditions •...

  • Page 161: Data Line Security

    2.11.5 Data Line Security 2.11.5 Data Line Security Description Setting Data Line Security at an extension protects communications between the extension and the other party from being interrupted by signals such as Call Waiting, Hold Recall and Executive Busy Override. An extension that is using a connected data device (e.g., a fax machine) can set this feature to maintain secure data transmission by preventing tones or interruptions from other extensions during communication.

  • Page 162: Flash/recall/terminate

    2.11.6 Flash/Recall/Terminate 2.11.6 Flash/Recall/Terminate Description The FLASH/RECALL button (Flash/Recall mode or Terminate mode) or Terminate button (Terminate mode) is used when a PT user disconnects the current call and originates another call without hanging up first. It performs the same function as going on-hook and then going off-hook. [Explanation of Each Mode] Flash/Recall Mode: Disconnects the line.

  • Page 163: External Feature Access (efa), External Feature Access (efa)

    2.11.7 External Feature Access (EFA) 2.11.7 External Feature Access (EFA) Description Normally, an extension user can only access features within the PBX. However, when performing External Feature Access (EFA) the extension user performs features outside of the PBX, such as using the transfer services of the telephone company or host PBX.

  • Page 164: Trunk Call Limitation

    2.11.8 Trunk Call Limitation 2.11.8 Trunk Call Limitation Description Trunk calls are limited by the following features: Feature Description Extension-to-Trunk Call If a call between an extension user and an outside party is Duration established, the call duration can be restricted by a system timer selected for each trunk group.

  • Page 165

    2.11.8 Trunk Call Limitation 11.1.1 PBX Configuration—[3-1-1] Group—Trunk Group—TRG Settings—Main → CO-CO Duration Time (*60s) → Extension-CO Duration Time (*60s) 15.5 PBX Configuration—[7-5] TRS—Miscellaneous— Dial Digits Limitation After Answering—Dial Digits Feature Guide References 5.1.1 Class of Service (COS) Feature Guide...

  • Page 166: Calling Party Control (cpc) Signal Detection

    2.11.9 Calling Party Control (CPC) Signal Detection 2.11.9 Calling Party Control (CPC) Signal Detection Description The Calling Party Control (CPC) signal is an on-hook indication (disconnect signal) sent from the analogue trunk when the other party hangs up. To maintain efficient utilisation of trunks, the PBX monitors their state and when CPC signal is detected from a line, disconnects the line and alerts the extension with a reorder tone.

  • Page 167: One-numbered Extension

    2.11.10 One-numbered Extension 2.11.10 One-numbered Extension Description It is possible to share one extension number between a main extension and a sub extension as a paired extension. The sub extension that is paired with the main extension can be called simultaneously by the extension number of the main extension (paired main extension number).

  • Page 168

    2.11.10 One-numbered Extension • When one of the main extension or sub extension is busy, the paired extension cannot make a call. • While a sub extension is activated as a One-numbered extension, calls for the original extension number of the sub extension will not be received. •...

  • Page 169: Transferring Features, Call Transfer

    2.12.1 Call Transfer 2.12 Transferring Features 2.12.1 Call Transfer Description An extension user can transfer a call to another extension or an outside party. The following features are available: Feature Transferring method With Announcement Transfer is completed after announcing the destination party. Transfer is completed without an announcement.

  • Page 170

    2.12.1 Call Transfer Transfer Recall for Call Transfer without Announcement If the transfer destination does not answer within the preprogrammed Transfer Recall time, the call will be redirected to the Transfer Recall destination assigned to the extension which transferred the call. If the transfer destination has a destination set as Intercept Routing—No Answer, the call will be routed to that destination.

  • Page 171

    2.12.1 Call Transfer Destination Availability External Pager (TAFAS) DISA Idle Line Access no. + Phone no. Trunk Group Access no. + Trunk Group no. + Phone no. Other PBX Extension (TIE with no PBX Code) Other PBX Extension (TIE with PBX Code) If the transfer destination does not answer, the call is sent to Voice Mail and a message can be recorded in the mailbox of the transfer destination.

  • Page 172

    2.12.1 Call Transfer PC Programming Manual References 10.2 PBX Configuration—[2-2] System—Operator & BGM— BGM and Music on Hold—Sound on Transfer 10.3 PBX Configuration—[2-3] System—Timers & Counters—Dial / IRNA / Recall / Tone— Recall—Transfer Recall 10.7.1 PBX Configuration—[2-7-1] System—Class of Service—COS Settings—CO & SMDR— Transfer to 10.7.1 PBX Configuration—[2-7-1] System—Class of Service—COS Settings—Assistant—...

  • Page 173: Sip Refer Transfer

    2.12.2 SIP Refer Transfer 2.12.2 SIP Refer Transfer Description If enabled through system programming, calls transferred to a SIP trunk will be transferred using the SIP service provider’s Transfer feature instead of the PBX’s. The following types of transfer are available: Attended Transfer Transfer is completed after announcing the transferred party.

  • Page 174: Holding Features, Call Hold

    2.13.1 Call Hold 2.13 Holding Features 2.13.1 Call Hold Description An extension user can put a call on hold. The following features are available depending on the result. Feature Description Regular Hold Any extension can retrieve a held call. Exclusive Call Hold Only the extension user who held the call can retrieve it.

  • Page 175

    2.13.1 Call Hold Hold Transfer to Hold (to be Retrieved from Transfer to Trunk Extension Another Extension) Flashing the Flashing the hookswitch Flashing the Flashing the hookswitch hookswitch hookswitch Mode 2 Hold Feature No. (Default) Hold Feature No. Trunk Access No. Extension No.

  • Page 176: Call Park

    2.13.2 Call Park 2.13.2 Call Park Description An extension user can place a call into a common parking zone of the PBX. The Call Park feature can be used as a transferring feature; this releases the user from the parked call to perform other operations. The parked call can be retrieved by any extension user.

  • Page 177

    2.13.2 Call Park → Type → Parameter Selection (for Call Park) → Optional Parameter (or Ringing Tone Type Number) (for Call Park) Feature Guide References 2.21.2 Flexible Buttons 6.1 Capacity of System Resources User Manual References 1.4.2 Holding a Call Feature Guide...

  • Page 178: Call Splitting

    2.13.3 Call Splitting 2.13.3 Call Splitting Description During a conversation, an extension user can call another extension while putting the original party on Consultation Hold. The extension user can then alternate between the two parties and/or connect the original party with the third party. Conditions •...

  • Page 179: Music On Hold

    2.13.4 Music on Hold 2.13.4 Music on Hold Description Music can be played to a party that has been put on hold. The following audio sources are available: External music source User-supplied audio file Tone The audio source for Music on Hold is selected from either a BGM number (1 to 8) or the built-in tone. BGM can be either an external music source or a user-supplied audio file.

  • Page 180

    2.13.4 Music on Hold [User-supplied audio files] • User-supplied audio files are uploaded via Web Maintenance Console. Audio files must meet the following specifications: – Format: WAV – Size: 80 MB or less – Length: 8 minutes or less • Initially, a preinstalled audio file is set as the audio source for BGM 1.

  • Page 181: Conference Features, Conference Features—summary

    The maximum number of parties that can be engaged in conference calls simultaneously differs depending on the type of PBX: – KX-NS1000: max. 72 parties – Legacy gateway: max. 32 parties Parties are counted at the PBX where the conference originated.

  • Page 182: Conference

    2.14.2 Conference 2.14.2 Conference Description An extension user can establish a conference call by adding additional parties to an already existing two-party conversation. This PBX supports three-party through eight-party conference calls. Conferences with more than four parties are only possible when a PT or PS user originates the conference. Unattended Conference: The conference originator can leave the conference and allow other parties to continue.

  • Page 183

    2.14.2 Conference 10.9 PBX Configuration—[2-9] System—System Options—Option 2— CO - CO Call Limitation—After Conference 10.9 PBX Configuration—[2-9] System—System Options—Option 3 → Confirmation Tone—Tone 4-1 : Start Conference → Confirmation Tone—Tone 4-2 : Finish Conference → Echo Cancel—Conference 10.9 PBX Configuration—[2-9] System—System Options—Option 8— Conference Group—Maximum Number of Speakers During a Conference Group Call 12.1.4 PBX Configuration—[4-1-4] Extension—Wired Extension—Flexible Button—...

  • Page 184: Privacy Release

    2.14.3 Privacy Release 2.14.3 Privacy Release Description By default, all conversations which take place on trunks, extension lines and doorphone lines are protected by privacy (Automatic Privacy). Privacy Release allows a PT/PS user to suspend Automatic Privacy for an existing trunk call on the S-CO button in order to establish a three-party call.

  • Page 185: Conference Group Call Features, Conference Group Call

    2.15.1 Conference Group Call 2.15 Conference Group Call Features 2.15.1 Conference Group Call Description Conference group calling allows you to call a pre-determined group (conference group) of parties simultaneously. Each party that answers the call joins the conference. An extension user can call a conference group of up to 31 parties to establish a conference call, for a maximum of 32 participants.

  • Page 186

    2.15.1 Conference Group Call Button Function CONF (Conference) Establishes a conversation with the current members in the order assigned in the conference group. Pressing this button again will add the next available member in the group to the conversation. TRANSFER Removes the member who joined the conversation last.

  • Page 187

    2.15.1 Conference Group Call An entry code can also be specified to restrict access to the call. The entry code can be set when the caller initiates the conference group call. If an entry code is to be set, usually the caller will inform call participants in advance.

  • Page 188

    2.15.1 Conference Group Call 10.6.1 PBX Configuration—[2-6-1] System—Numbering Plan—Main—Features— Conference Group Call Operation 10.7.1 PBX Configuration—[2-7-1] System—Class of Service—COS Settings—Miscellaneous— Conference Group Call Operation 10.9 PBX Configuration—[2-9] System—System Options—Option 8— Conference Group—Maximum Number of Speakers During a Conference Group Call 11.9 PBX Configuration—[3-9] Group—Conference Group →...

  • Page 189: Direct Inward System Access (disa) Features

    2.16.1 Direct Inward System Access (DISA) 2.16 Direct Inward System Access (DISA) Features 2.16.1 Direct Inward System Access (DISA) Description An outside caller can access specific PBX features as if the caller is an SLT extension user in the PBX, when the incoming call destination is a DISA floating extension number assigned to each DISA message.

  • Page 190

    2.16.1 Direct Inward System Access (DISA) ® 2.1.4 Easy Setup Wizard—PBX Setting—Select the default value of Numbering Plan ® 13.3.2 PBX Configuration—[5-3-2] Optional Device—Voice Message—DISA Message— 1 Digit AA Destination (Extension Number)—Dial 0–9 ® 13.3.2 PBX Configuration—[5-3-2] Optional Device—Voice Message—DISA Message— Busy / DND Message No.

  • Page 191

    2.16.1 Direct Inward System Access (DISA) DISA Intercept Routing—No Answer If a destination is not available to answer a DISA call within a preprogrammed time period (DISA Intercept time) after the call is reached, the call will be redirected to the programmed destination by the Intercept feature. If the intercept destination is not available to answer the call within a preprogrammed time period (DISA Disconnect Time after Intercept) after the DISA Intercept time expires, the call will be disconnected.

  • Page 192

    2.16.1 Direct Inward System Access (DISA) Trunk Access + Location Name CLI Destination Telephone Number J. Smith 912341115678 In this example, calls received on trunk 01 are routed to the DISA OGM with floating extension number 5801. If the number of the received call (after modification according to the Caller ID table) is "12341115678", the call originator is recognised as extension 200, and the Walking COS feature is automatically activated.

  • Page 193

    2.16.1 Direct Inward System Access (DISA) [Flowchart] A DISA call from an outside party is received. Is there a port available? The call is routed to an operator, etc. (DISA Intercept when All (DISA Delayed DISA Ports are busy) Answer time expires) The PBX answers the call.

  • Page 194

    2.16.1 Direct Inward System Access (DISA) Continued from previous page No Security Trunk Security All Security None None None None Is the dialled number an extension number or floating extension number? Is the Walking COS/Verification Code Entry feature number dialled for Security Mode Override? What is the dialled number? Is the correct...

  • Page 195

    2.16.1 Direct Inward System Access (DISA) Continued from previous page Continued from previous page What method is assigned for DISA Intercept Is an Intercept Routing DND? Routing Busy destination assigned? The call is routed to Intercept Routing Busy tone the intercept destination. (Intercept Routing Busy) Does the caller Is a DISA Busy...

  • Page 196

    2.16.1 Direct Inward System Access (DISA) • End of Call Detection If a call through DISA is routed to a trunk, DISA can be used to detect the end of the call. This function can be disabled through system programming. If disabled, DISA is released when the trunk-to-trunk connection is made.

  • Page 197

    2.16.1 Direct Inward System Access (DISA) • Operation is as follows, depending on the "10.7.1 PBX Configuration—[2-7-1] System—Class of Service—COS Settings—CO & SMDR— Transfer to CO" setting and the availability of End of Call Detection on the destination trunk: – Case 1: Transfer to CO is enabled Transfer is available.

  • Page 198

    2.16.1 Direct Inward System Access (DISA) Case 3: When Extn. 101 forwarded the call, Automatic Walking COS was not performed and Send CLIP of CO Caller—when call is transferred to CO (CLIP of Held Party) is set to Disable. – Displayed CLIP: The CLIP set for the line that Cellular Phone-1 used to transfer the call.

  • Page 199

    2.16.1 Direct Inward System Access (DISA) PC Programming Manual References 2.1.4 Easy Setup Wizard—PBX Setting—Select the default value of Numbering Plan 10.3 PBX Configuration—[2-3] System—Timers & Counters—DISA / Door / Reminder / U. Conf → DISA—Delayed Answer Timer → DISA—Mute & OGM Start Timer after answering →...

  • Page 200: Automatic Fax Transfer

    2.16.2 Automatic Fax Transfer 2.16.2 Automatic Fax Transfer Description The PBX can distinguish between fax calls and other types of calls arriving on DISA lines, and automatically transfer fax calls to preprogrammed destinations. When a call arrives on a DISA line, an OGM is played (®...

  • Page 201

    2.16.2 Automatic Fax Transfer 13.3.2 PBX Configuration—[5-3-2] Optional Device—Voice Message—DISA Message— Fax Extension Feature Guide References 2.16.1 Direct Inward System Access (DISA) 3.1.3 Fax Server Feature Guide...

  • Page 202: Paging Features

    2.17.1 Paging 2.17 Paging Features 2.17.1 Paging Description An extension user can make a voice announcement to many destinations simultaneously. The message is announced over the built-in speakers of PTs and/or external speakers (external pagers) which belong to the paging group. The PBX can connect to one external pager. The paged person can answer the page from a nearby telephone.

  • Page 203

    2.17.1 Paging Conditions • Paging announcements cannot be heard at the following types of extensions: – – SLTs – Ringing or busy PTs – PTs in Paging Deny mode – PTs in Paging DND mode – IP-PTs assigned to extension user group 31 (default) –...

  • Page 204: Trunk Answer From Any Station (tafas), Trunk Answer From Any Station (tafas)

    2.17.2 Trunk Answer From Any Station (TAFAS) 2.17.2 Trunk Answer From Any Station (TAFAS) Description When a call is received at the floating extension number assigned to the external pager, a ring tone is sent through the pager. Any extension user can then answer the call. Conditions •...

  • Page 205: External Device Features, Doorphone Call

    2.18.1 Doorphone Call 2.18 External Device Features 2.18.1 Doorphone Call Description It is possible to connect doorphones directly to the PBX. When a visitor presses the call button on a doorphone, the doorphone calls a preprogrammed destination (extension or outside party). In addition, extension users can dial the preset number of a doorphone to call that doorphone.

  • Page 206

    2.18.1 Doorphone Call 10.7.1 PBX Configuration—[2-7-1] System—Class of Service—COS Settings—TRS— TRS Level—Day, Lunch, Break, Night 10.8.2 PBX Configuration—[2-8-2] System—Ring Tone Patterns—Call from DOORPHONE 10.9 PBX Configuration—[2-9] System—System Options—Option 3— Confirmation Tone—Tone 1 : Called by Voice 13.1 PBX Configuration—[5-1] Optional Device—Doorphone User Manual References 1.11.1 If a Doorphone/Door Opener is Connected Feature Guide...

  • Page 207: Door Open

    2.18.2 Door Open 2.18.2 Door Open Description An extension user can unlock the door for a visitor using his telephone. The door can be unlocked by extension users who are allowed to unlock the door through COS programming. However, while engaged on a doorphone call, any extension user can unlock the door to let the visitor in (®...

  • Page 208: External Sensor

    2.18.3 External Sensor 2.18.3 External Sensor Description External sensing devices, such as security alarms or smoke detectors, can be connected to the PBX. When the PBX receives input from a sensor, a call is made to the preset destination, alerting the extension user. The available destinations of a sensor call are as follows: [Available Destinations] Destination...

  • Page 209

    2.18.3 External Sensor • If the destination of a sensor call has set FWD, the sensor call will be redirected to the FWD destination. However, if the FWD destination is not supported as the destination of a sensor call (e.g., an outside party), the call will be received at the original destination.

  • Page 210: External Relay Control

    2.18.4 External Relay Control 2.18.4 External Relay Control Description By turning external device relays on and off, the PBX can control external devices such as alarms. When an extension user enters the External Relay Control feature number, the specified relay turns on for a preprogrammed length of time.

  • Page 211: Caller Id Features, Caller Id

    2.19.1 Caller ID 2.19 Caller ID Features 2.19.1 Caller ID Description The PBX receives caller information, such as the caller’s name and telephone number, through the trunk. This information can then be shown on the displays of PTs, PSs, or SLTs that support FSK-type Caller ID. The PBX can modify a received number according to preprogrammed tables, so that an extension user can easily use the received number to call the caller back.

  • Page 212

    2.19.1 Caller ID This PBX supports 4 modification tables, each of which can be used for any number of trunk groups. Each table has 10 locations for local/international calls and one for long distance calls. The PBX checks the local/ international call data first.

  • Page 213

    2.19.1 Caller ID <Modification Flowchart> A trunk call with the caller's information is received. Checks the Table Selection. Table 1 Is the area code found in local/international call data Yes: in the modification table? e.g., 00987654321 e.g., 3344556677 Checks the local/ international call data.

  • Page 214

    2.19.1 Caller ID Location (System Speed System Speed Dialling Telephone No. CLI Destination Dialling No.) Name ® 14.1 PBX Configuration—[6-1] Feature—System Speed Dial— CO Line Access Number + Telephone Number ® 14.1 PBX Configuration—[6-1] Feature—System Speed Dial— Name ® 14.1 PBX Configuration—[6-1] Feature—System Speed Dial— CLI Destination Caller’s Name Reference A name can also be shown on the display or SMDR.

  • Page 215

    2.19.1 Caller ID 10.10 PBX Configuration—[2-10] System—Extension CID Settings 11.1.1 PBX Configuration—[3-1-1] Group—Trunk Group—TRG Settings—Main— Caller ID Modification Table 12.1.1 PBX Configuration—[4-1-1] Extension—Wired Extension—Extension Settings—Option 8 → Extension Caller ID Sending → Incoming Call Wait Timer for Extension Caller ID 14.1 PBX Configuration—[6-1] Feature—System Speed Dial 11.1.3 PBX Configuration—[3-1-3] Group—Trunk Group—Caller ID Modification Feature Guide References...

  • Page 216: Incoming Call Log

    2.19.2 Incoming Call Log 2.19.2 Incoming Call Log Description When an incoming public trunk call with the caller’s information (e.g., Caller ID) is directed to an extension, the information is automatically recorded in the call log of the called extension. Also, depending on system programming, incoming intercom calls (including over a TIE connection) are logged in the incoming call log.

  • Page 217

    2.19.2 Incoming Call Log It is also possible to specify through system programming if calls answered using Call Pickup are recorded as "Not Answered" or "Answered" in the incoming call log of the original destination. • Call Log for PS Calls If a PS or a CS is in one of the following situations when a call arrives, the information is logged in the call log for the PS: When the PS is out of range.

  • Page 218

    2.19.2 Incoming Call Log 12.1.1 PBX Configuration—[4-1-1] Extension—Wired Extension—Extension Settings →Option 5— Incoming Call Display →Option 6— Display Lock →Option 7— Incoming Call Log Memory 12.1.4 PBX Configuration—[4-1-4] Extension—Wired Extension—Flexible Button— Type 12.2.1 PBX Configuration—[4-2-1] Extension—Portable Station—Extension Settings →Option 5— Incoming Call Display →Option 7—...

  • Page 219: Message Features, Message Waiting

    2.20.1 Message Waiting 2.20 Message Features 2.20.1 Message Waiting Description An extension user can notify another extension user that he wishes to talk to the user. The notified extension user can return the call or listen to the messages recorded by the Unified Messaging system or a Voice Processing System (VPS).

  • Page 220

    2.20.1 Message Waiting PC Programming Manual References 9.17 PBX Configuration—[1-1] Configuration—Slot—V-SIPEXT32—Port Property 10.6.1 PBX Configuration—[2-6-1] System—Numbering Plan—Main—Features— Message Waiting Set / Cancel / Call Back 10.6.3 PBX Configuration—[2-6-3] System—Numbering Plan—B/NA DND Call Feature— Message Waiting 10.9 PBX Configuration—[2-9] System—System Options—Option 3— Dial Tone—Distinctive Dial Tone 10.9 PBX Configuration—[2-9] System—System Options—Option 5—...

  • Page 221: Absent Message

    2.20.2 Absent Message 2.20.2 Absent Message Description An extension user can set or select a message (e.g., the reason for absence) to be displayed on his telephone. When a display PT user calls the extension, the message is shown on the caller’s telephone. The following messages can be programmed as desired: Message Type...

  • Page 222

    2.20.2 Absent Message Feature Guide References 6.1 Capacity of System Resources User Manual References 1.6.2 Showing a Message on the Caller’s Telephone Display (Absent Message) 3.1.2 Settings on the Programming Mode Feature Guide...

  • Page 223: Proprietary Telephone (pt) Hardware Features, Fixed Buttons

    2.21.1 Fixed Buttons 2.21 Proprietary Telephone (PT) Hardware Features 2.21.1 Fixed Buttons Description PTs, DSS Consoles, and Add-on Key Modules are provided with the following feature/Line Access buttons: Depending on your device type, some buttons may not be provided. As for buttons on PSs, please refer to the Operating Instructions for each PS. [PT and Add-on Key Module] Button Usage...

  • Page 224

    2.21.1 Fixed Buttons Button Usage Used for a hands-free dialling. Also used to monitor the MONITOR party’s voice in hands-free mode. Used to leave a message waiting indication or call back MESSAGE the party who left the message waiting indication. Used to redial the last dialled number.

  • Page 225

    2.21.1 Fixed Buttons Button Usage Used to access an extension with one touch. Every Flexible DSS (Direct Station Selection) button is programmed to correspond to an extension. DSS buttons can also be reassigned to other features. Used to access a preprogrammed feature with one PF (Programmable Feature) touch.

  • Page 226: Flexible Buttons

    2.21.2 Flexible Buttons 2.21.2 Flexible Buttons Description You can customise the flexible buttons and/or programmable feature (PF) buttons on PTs, Add-on Key Modules, and PSs through either system or personal programming. They can then be used to make or receive intercom or trunk calls or be used as feature buttons, as follows: [Button Usage] Button...

  • Page 227

    2.21.2 Flexible Buttons Button Usage Wrap-up Used to switch the Wrap-up/Not Ready and Ready modes. System Alarm Used to confirm a PBX error. Also, pressing the System Alarm button displays the current One-look network status. Time Service Used to switch the assigned time modes: day, lunch, break or night. Also used to check the current time mode status.

  • Page 228

    2.21.2 Flexible Buttons Button Usage Secondary Directory Number Used to show the current status of another extension, call the (SDN) extension, and pick up or transfer calls to it. (® 2.9.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension) One-touch Feature Setting Buttons: Pressing these buttons while on-hook changes the feature settings. The new mode will be displayed for a preprogrammed time period.

  • Page 229

    2.21.2 Flexible Buttons User Manual References 1.14.4 Self Labelling (KX-NT366/KX-NT553/KX-NT556/KX-NT560/KX-UT248/KX-UT670 only) 3.1.3 Customising the Buttons Feature Guide...

  • Page 230: Led Indication

    2.21.3 LED Indication 2.21.3 LED Indication Description The LED (Light Emitting Diode) of the Message/Ringer Lamp and following buttons (Line Status Buttons and Corresponding Extension Status Button) show line conditions with a variety of light patterns. Line Status Buttons: S-CO, G-CO, L-CO, INTERCOM, ICD Group, PDN Corresponding Extension Status Button: DSS, SDN Light Pattern of the Message/Ringer Lamp [IP-PT and DPT]...

  • Page 231

    2.21.3 LED Indication Line Status Button Incoming Call Light Intercom Trunk Status Distribution Pattern Line Status Group Line Status S-CO G-CO L-CO INTERCOM ICD Group Slow red Another — flashing extension is holding the line. Rapid red Incoming call to the incoming call distribution —...

  • Page 232

    2.21.3 LED Indication PC Programming Manual References 10.9 PBX Configuration—[2-9] System—System Options →Option 1— PT Fwd / DND—Fwd LED →Option 1— PT Fwd / DND—DND LED →Option 4— DSS Key—DSS key mode for Incoming Call Feature Guide References 2.2.2.2 Group Call Distribution 2.2.2.7 Log-in/Log-out 2.3 Call Forwarding (FWD)/Do Not Disturb (DND) Features 2.13.1 Call Hold...

  • Page 233: Display Information

    Trunk number/name ®102:Mike These can be displayed in Original Destination, if the call is forwarded turn by pressing the Panasonic DDI/DID/MSN name TRANSFER button or DISP Soft button during a call. Call charge fee during a trunk call.

  • Page 234

    2.21.4 Display Information 12.2.1 PBX Configuration—[4-2-1] Extension—Portable Station—Extension Settings →Option 5— Display Language →Option 5— Incoming Call Display →Option 5— Automatic LCD Switch when Start Talking 14.2 PBX Configuration—[6-2] Feature—Hotel & Charge—Charge → Charge Options—Digits After Decimal Point → Charge Options—Currency →...

  • Page 235: Administrative Information Features, Record Log Features, Station Message Detail Recording (smdr)

    2.22.1 Record Log Features 2.22 Administrative Information Features 2.22.1 Record Log Features 2.22.1.1 Station Message Detail Recording (SMDR) Description Automatically records detailed information for each extension. SMDR Output Port The following output methods can be selected through system programming: ® 19.1 PBX Configuration—[11-1] Maintenance—Main—SMDR— SMDR Format—Port Output Method Description...

  • Page 236

    2.22.1 Record Log Features Pattern A: 80 digits without call charge information Date Time Dial Number Ring Duration ACC Code (8 digits) (25) (10) 01/02/02 10:03AM 1200 <I>12345678901234567890 5'15 00:00'00 01/02/02 10:07AM 1200 <I> 0'05 00:01'05 9876543210 01/02/02 10:15AM 1200 1234567890123456 00:01'05 9876543210...

  • Page 237

    2.22.1 Record Log Features Number in Item Description the Pattern Date Shows the date of the call. Time Shows the end time of a call as Hour/Minute/AM or PM. Shows the extension number, floating extension number, etc., (Extension) which was engaged in the call. Also shows the following codes: Dxxx: Outgoing trunk call from a doorphone (xxx=doorphone number) (®...

  • Page 238

    2.22.1 Record Log Features Number in Item Description the Pattern Dial Number [Trunk Call] Outgoing Trunk Call Shows the dialled telephone number. Valid digits are as follows: 0 through 9, P: Pause F: EFA signal =: A Host PBX Access code (® 2.5.4.8 Host PBX Access Code (Access Code to the Telephone Company from a Host PBX)) .

  • Page 239

    2.22.1 Record Log Features Number in Item Description the Pattern CD (Condition Shows other call information with the following codes: Code) CL: Collect call TR: Transfer FW: FWD to trunk D0: Call using DISA or TIE line service NA: Not answered call RC: Received call AN: Answered call VR: Received call with Call Waiting Caller ID (Visual Caller ID)

  • Page 240

    2.22.1 Record Log Features Item Description Caller’s identification Controls whether the caller’s identification number, name, number and name, or nothing is shown. If "none" is selected, <I> will not be shown. ® 19.1 PBX Configuration—[11-1] Maintenance—Main—SMDR Options— Option—Caller ID Number & Name DID/DDI number Controls whether the DID/DDI number, name, number and name, or nothing is shown.

  • Page 241

    2.22.1 Record Log Features Item Description Printing Message Specifies the messages that can be selected from an extension (® 2.22.2 Printing Message). ® 14.2 PBX Configuration—[6-2] Feature—Hotel & Charge—Main— SMDR for External Hotel Application 2—Printing Message 1–8 Time format Controls whether time is displayed in 12-hour or 24-hour format. ®...

  • Page 242

    2.22.1 Record Log Features – Incoming calls to a PDN or SDN extension. • The PBX waits for a preprogrammed time period between the end of dialling and start of the SMDR timer for outgoing trunk calls. When the PBX has sent out all dialled digits to the telephone company and this timer expires, the PBX starts counting the call.

  • Page 243

    2.22.1 Record Log Features [Using SMDR with applications] SMDR data can also be monitored by applications such as Panasonic CA Call Accounting. For more information, see your application’s documentation. Installation Manual References 4.10 Connection of Peripherals PC Programming Manual References 10.3 PBX Configuration—[2-3] System—Timers &...

  • Page 244: Syslog Record Management

    2.22.1 Record Log Features 2.22.1.2 Syslog Record Management Description By connecting this PBX to a Syslog server over a LAN, it is possible to output local alarm information (major alarms/minor alarms) to an external PC. Conditions • To be able to use this feature, through system programming, it is required to enable this feature and register the IP address of the Syslog server.

  • Page 245: Printing Message

    2.22.2 Printing Message 2.22.2 Printing Message Description An extension user can select a message to be output on SMDR. Up to eight messages can be preprogrammed in the Printing Message table, and are available to all extensions connected to the PBX. A message can contain the "%"...

  • Page 246: Call Charge Services

    2.22.3 Call Charge Services 2.22.3 Call Charge Services Description The PBX receives a call charge signal during or after a conversation with an outside party. The call charge information is shown on the telephone display and SMDR. Call Charge Signal Services The type of call charge service that is used by the PBX is decided by the type of signal received from the telephone company.

  • Page 247

    2.22.3 Call Charge Services call charge reaches the limit, the extension user cannot make further trunk calls. An extension assigned as the manager may increase the limit or clear the previous call charge (® 2.7.2 Budget Management). Call Charge Management An extension assigned as a manager can perform the following: Clear the call charges for each extension and verification code.

  • Page 248

    2.22.3 Call Charge Services → Charge Options—Currency → Charge Options—Currency Display Position → Charge Options—Action at Charge Limit → Charge Options—Meter Start on Answer Detection Feature Guide References 2.7.6 Verification Code Entry 2.21.2 Flexible Buttons 6.1 Capacity of System Resources User Manual References 1.12.1 Using the Telephones in a Hotel-type Environment (Hospitality Features) 4.1.2 Manager Programming...

  • Page 249: Hospitality Features, Hospitality Features—summary

    2.23.1 Hospitality Features—SUMMARY 2.23 Hospitality Features 2.23.1 Hospitality Features—SUMMARY Description This PBX has several features that support its use in a hotel-type environment, where extensions correspond to guest rooms. Feature Description & Reference Room Status Control An extension designated as the hotel operator can set the check-in status of rooms remotely.

  • Page 250: Room Status Control

    2.23.2 Room Status Control 2.23.2 Room Status Control Description A PT with a 6-line display designated as a hotel operator extension can be used to view and set the Check-in/ Check-out/Cleaned-up (Ready or Not Ready) status of guest rooms associated with extensions. Any wired extension can be used as a room extension without special programming.

  • Page 251

    2.23.2 Room Status Control [Example Use: Checked-in Mode] DSS button Check-in button Room101 Rooms 101 and 103 are currently in Check-out button Room102 checked-in status. Cleaned-up button Room103 Room104 Room105 When in Room Status Control mode, the hotel operator’s extension is treated as a busy extension, similar to when performing PT programming.

  • Page 252

    2.23.2 Room Status Control User Manual References 1.12.1 Using the Telephones in a Hotel-type Environment (Hospitality Features) 4.1.3 Supervisory Monitor (ACD) Control Feature Guide...

  • Page 253: Call Billing For Guest Room

    2.23.3 Call Billing for Guest Room 2.23.3 Call Billing for Guest Room Description Separately from SMDR, it is possible to output a record of calls along with charges (e.g., telephone charges, minibar, etc.), which can be used in billing a guest. Charge Items This feature provides three types of programmable charge items (Charge Item 1, Charge Item 2, and Charge Item 3) which can be used for billing guests for various services (e.g., telephone charges).

  • Page 254

    2.23.3 Call Billing for Guest Room [Example of Call Billing Sheet] **************************************** Hotel **************************************** Check in : 01.JAN.00 06:31PM Check out : 03.JAN.00 07:03AM Room 202 : Mr. Smith 01/01/00 06:52PM 202 01 Call amount:0012 01:24'30 FR00084.50 001 02/01/00 06:07PM 202 01 123456789 00:10'12 FR00010.20 1234567890 02/01/00 07:30PM...

  • Page 255

    2.23.3 Call Billing for Guest Room ® 12.1.1 PBX Configuration—[4-1-1] Extension—Wired Extension—Extension Settings—Main— Extension Conditions CAUTION If the Call Log for Built-in ACD Report setting for the Supervisory Monitor (ACD) Control feature is enabled through system programming, this feature cannot be used. For details, refer to the relevant chapter in the PC Programming Manual or consult your system administrator.

  • Page 256: Extension Controlling Features, Extension Personal Identification Number (pin)

    2.24.1 Extension Personal Identification Number (PIN) 2.24 Extension Controlling Features 2.24.1 Extension Personal Identification Number (PIN) Description Each extension user can have his own PIN through system programming or personal programming (Extension PIN [Personal Identification Number]) to set features or access his own telephone remotely. The following features cannot be used without the PIN: Live Call Screening (LCS) (®...

  • Page 257

    2.24.1 Extension Personal Identification Number (PIN) User Manual References 3.1.2 Settings on the Programming Mode 4.1.2 Manager Programming Feature Guide...

  • Page 258: Extension Feature Clear

    2.24.2 Extension Feature Clear 2.24.2 Extension Feature Clear Description Extension users can clear all the following features set on their own telephone at once. This feature is also known as Station Programme Clear. Features After Setting Absent Message FWD*/DND* Call Pickup Deny Allow Call Waiting* Disable (In Canada, the default setting is "Enable"...

  • Page 259

    2.24.2 Extension Feature Clear User Manual References 1.9.14 Clearing Features Set at Your Extension (Extension Feature Clear) Feature Guide...

  • Page 260: Walking Extension Features, Walking Extension

    2.24.3 Walking Extension Features 2.24.3 Walking Extension Features 2.24.3.1 Walking Extension Description It is possible to use any extension and have your extension settings available to you. Settings such as extension number, one-touch dialling memory, and COS are all available to you at the new location. This feature is also known as Walking Station.

  • Page 261: Enhanced Walking Extension

    2.24.3 Walking Extension Features 2.24.3.2 Enhanced Walking Extension Description It is possible to use the Walking Extension feature with extensions in Service-in (functions normally) and Service-out (cannot make trunk calls or receive calls) modes, allowing extensions and locations (i.e., telephones) to be utilised more efficiently. Extensions can be set to Service-out mode when the extension user is not using the extension or to prevent calls from being made or received when no one is using the location.

  • Page 262

    2.24.3 Walking Extension Features Extension settings can be switched allowing multiple extension users to use the same telephone as follows: Virtual Location Extn. 101 Extn. 101 Extn. 101 Service-out Service-in Service-out Service-out Service-in Service-out Service-in Virtual Virtual Location Location Extn. 102 Extn.

  • Page 263: Timed Reminder

    2.24.4 Timed Reminder 2.24.4 Timed Reminder Description An extension can be preset to ring at a certain time, to act as a wake-up call or reminder. This feature can be programmed to activate only once, or daily. If the user answers the alarm call, a prerecorded voice message will be heard.

  • Page 264: Audible Tone Features, Dial Tone

    2.25.1 Dial Tone 2.25 Audible Tone Features 2.25.1 Dial Tone Description The following distinctive dial tones inform extensions about features activated on their extensions. Each dial tone type has two frequencies (e.g., dial tone 1A and dial tone 1B). Type Description Tone 1A/1B A normal dial tone is heard when:...

  • Page 265

    2.25.1 Dial Tone PC Programming Manual References 10.9 PBX Configuration—[2-9] System—System Options—Option 3 → Dial Tone—Distinctive Dial Tone → Dial Tone—Dial Tone for Extension → Dial Tone—Dial Tone for ARS Feature Guide...

  • Page 266: Confirmation Tone

    2.25.2 Confirmation Tone 2.25.2 Confirmation Tone Description At the end of feature operations, the PBX confirms the success of the operation by sending a confirmation tone to extension users. Type Description Tone 1 Sent when the setting is accepted. Sent when a call is received in voice-calling mode (Alternate Receiving—Ring/Voice).

  • Page 267

    2.25.2 Confirmation Tone PC Programming Manual References 10.9 PBX Configuration—[2-9] System—System Options—Option 3 → Confirmation Tone—Tone 1 : Called by Voice → Confirmation Tone—Tone 2 : Paged / Automatic Answer → Confirmation Tone—Tone 3-1 : Start Talking after Making Call / Call from DOORPHONE →...

  • Page 268: Computer Telephony Integration (cti) Features, Computer Telephony Integration (cti)

    When an extension user receives an incoming call, detailed caller information can be displayed on the PC automatically. A PC and CTI server application software, such as Panasonic Communication Assistant (CA), are required to use CTI features. The PC running the application monitors the status of the PBX and controls the PBX via the CTI Server.

  • Page 269

    2.26.1 Computer Telephony Integration (CTI) PC Programming Manual References 10.6.1 PBX Configuration—[2-6-1] System—Numbering Plan—Main—Features— Dial Information (CTI) 10.9 PBX Configuration—[2-9] System—System Options—Option 6 (CTI) Feature Guide...

  • Page 270: Ca (communication Assistant)

    2.26.2 CA (Communication Assistant) 2.26.2 CA (Communication Assistant) Description Panasonic Communication Assistant (CA) is a CTI application usable with any telephone. A CTI server is not required to use CA. CA Client has 4 operating modes: Basic-Express, Pro, Supervisor, and Operator Console.

  • Page 271: Integration With Communication Bridge

    2.26.3 Integration with Communication Bridge 2.26.3 Integration with Communication Bridge Description This PBX can integrate with Poltys Communication Bridge and a softphone specified by Poltys as the mobile ® client, which is called the Mobile UC (Unified Communication). A Mobile UC is software that enables features such as presence detection and text chat on a SIP softphone for a smartphone or tablet.

  • Page 272: Cellular Phone Features, Cellular Phone Features—summary

    2.27.1 Cellular Phone Features—SUMMARY 2.27 Cellular Phone Features 2.27.1 Cellular Phone Features—SUMMARY Description This PBX provides features to support the use of cellular phones and other outside destinations with the PBX. Calls can be forwarded from virtual PSs to outside destinations such as cellular phones, and then answered as if the user was at an extension within the PBX.

  • Page 273

    2.27.1 Cellular Phone Features—SUMMARY Conditions • KX-NSE101, KX-NSE105, KX-NSE110, or KX-NSE120 (Activation Key for Mobile Extension) is required to use these features. One activation key is required for each extension that will use these features. Also, the Mobile Extension setting for each extension must be set to Enable. •...

  • Page 274: Miscellaneous Features, Background Music (bgm)

    2.28.1 Background Music (BGM) 2.28 Miscellaneous Features 2.28.1 Background Music (BGM) Description A PT user can listen to BGM through the built-in speaker while on-hook and idle. The following audio sources are available for BGM: • External Music Source • Internal Music Source BGM—External: BGM can also be broadcast in the office through the external pagers, this can be turned on and off by an...

  • Page 275

    2.28.1 Background Music (BGM) User Manual References 1.9.8 Turning on the Background Music (BGM) 2.1.4 Turning on the External Background Music (BGM) Feature Guide...

  • Page 276: Outgoing Message (ogm)

    2.28.2 Outgoing Message (OGM) 2.28.2 Outgoing Message (OGM) Description An extension assigned as the manager (manager extension) can record outgoing messages (OGMs) for the following features: Feature Usage & Reference Direct Inward System Access When a call arrives on a DISA line, the caller will hear a message. (DISA) ®...

  • Page 277

    2.28.2 Outgoing Message (OGM) • When the manager tries to record a message, he will hear ringback tone if a message channel is in use. When all message ports become idle, he will hear the progress tone for a preprogrammed time period. After that, the PBX will automatically proceed into the recording mode.

  • Page 278

    2.28.2 Outgoing Message (OGM) Feature Guide...

  • Page 279: Unified Messaging System

    Section 3 Unified Messaging System Feature Guide...

  • Page 280: Unified Messaging System Administration, Unified Messaging System Overview

    3.1.1 Unified Messaging System Overview Description The KX-NS1000 PBX has a built-in messaging system that provides voice mail and fax services to its subscribers. The Unified Messaging system can also provide voice guidance to outside callers, either directing them to their desired destination or to the mailbox of a subscriber, where they can leave a voice message.

  • Page 281

    3.1.1 Unified Messaging System Overview Conditions • As the Unified Messaging system is part of the same system as the PBX, the Unified Messaging system’s data coordinates with PBX settings. For details, refer to "5.10 Configuration of Users" in the Installation Manual.

  • Page 282

    3.1.1 Unified Messaging System Overview To provide access to the Unified Messaging system in this case, either the number of UM ports must be increased or the number of resources reserved for Two-way Recording must be lowered. • Installing KX-NSU102 or KX-NSU104 (Unified Messaging Activation Key) increases the number of available UM ports at a PBX (maximum: 24).

  • Page 283: System Administration, Automatic Configuration Of Mailboxes, Custom Service Builder, Default Mailbox Template

    3.1.2 System Administration 3.1.2 System Administration Description System administration (programming, diagnosis, system prompt administration, etc.) can be performed by the System Administrator using Web Maintenance Console. For more information, refer to the PC Programming Manual. 3.1.2.1 Automatic Configuration of Mailboxes Description Automatically associates extension numbers, mailboxes, and user profiles in bulk.

  • Page 284: Password Administration, System Backup/restore

    A backup/restore cannot be performed for Slave units if you are logged in to the Master unit. To backup/ restore data for a Slave unit, log in to the Slave unit. • KX-TVM Data Restore This feature can be used to import KX-TVM VPS voice data to the KX-NS1000’s Unified Messaging system voice data. Feature Guide...

  • Page 285: System Reports, System Security

    3.1.2 System Administration Installation Manual References 5.3 Starting Web Maintenance Console—Converting KX-TDE, KX-NCP or KX-TDA100D System Data for Use with the KX-NS1000 PC Programming Manual References 6.9 Tool—UM Data Backup 6.10 Tool—UM Data Restore 3.1.2.6 System Reports Description There are several System Reports available to the System Administrator to monitor operating status. The System Administrator can print or export the System Reports.

  • Page 286

    3.1.2 System Administration Administrator enables the relevant settings and sets a password. The System Administrator can also choose to set a default password for subscribers’ mailboxes. If this setting is enabled, a default password is automatically assigned when mailboxes are created. PC Programming Manual References 26.1 UM Configuration—[7] System Security Feature Guide...

  • Page 287: Fax Server

    3.1.3 Fax Server 3.1.3 Fax Server Description If an optional fax interface card is installed on the mother board, the PBX can receive, distribute, and send faxes. Received faxes can be saved in mailboxes and then forwarded, printed, downloaded, etc. Also, subscribers, the Message Manager, and the System Manager can send faxes.

  • Page 288

    3.1.3 Fax Server Method Explanation During playback of personal If a fax tone is detected while a subscriber’s personal message is message, or during message being played or while a message is being recorded, the fax can be recording received at that mailbox. If the sender leaves a voice message before sending the fax, the voice message is attached to the fax as a voice comment.

  • Page 289: System And Subscriber Features, System Features, Alternate Extension Group, Auto Forwarding, Automated Attendant (aa)

    3.2.1 System Features 3.2 System and Subscriber Features 3.2.1 System Features Description System management can be performed by the system manager and the message manager using an extension telephone, or by the System Administrator using Web Maintenance Console. An example of items which are programmed by the system manager include: •...

  • Page 290: Automatic Two-way Recording For Manager

    3.2.1 System Features Dial extension numbers directly Spell the name of the desired party using the dial keys on their telephones (® 3.2.1.16 Dialling by Name) Listen to all subscriber names and select the desired extension (® 3.2.1.26 List All Names) Automated Attendant (AA) answers incoming calls and redirects them to the desired extension based on numbers dialled by callers.

  • Page 291: Broadcasting Messages

    3.2.1 System Features • Mailboxes specified as the recording destination become dedicated Automatic Two-way Recording mailboxes. It is not possible to record messages to these mailboxes through other means, and subscribers cannot log in to them. • Forwarded calls and calls retrieved from being on hold will also be automatically recorded. However, conference calls will not be recorded.

  • Page 292: Call Services, Call Transfer To Outside

    3.2.1 System Features Conditions • This feature is only available for the System Manager. User Manual References Manager Operation 2.2.1 System Manager Features— Broadcasting Messages 3.2.1.6 Call Services Description Include a series of both incoming and outgoing call services. Incoming Call Services: Automated Attendant service, Voice Mail service, Interview service, Custom Service. Outgoing Call Services: Message Waiting Notification and External Message Delivery.

  • Page 293: Caller Id Call Routing, Caller Id Screening, Caller Name Announcement

    3.2.1 System Features 3.2.1.8 Caller ID Call Routing Description Allows the System Administrator to store a maximum of 200 telephone numbers and assign a specific destination (extension, mailbox, Mailbox Group, or Custom Service) to each telephone number for each time mode (day, night, lunch, and break).

  • Page 294: Class Of Service (cos)

    3.2.1 System Features There are 2 types of Caller Name Announcement. • Caller Name Announcement—Personal Allows subscribers to store a maximum of 30 telephone numbers using a telephone. • Caller Name Announcement—System Allows the System Administrator to store a maximum of 200 telephone numbers using a PC. Conditions •...

  • Page 295: Company Greeting, Company Name, Covering Extension

    3.2.1 System Features 3.2.1.12 Company Greeting Description Is a prerecorded message designed to greet all incoming callers and provide relevant information. A maximum of 32 Company Greetings can be recorded, and a Company Greeting can be assigned for each time mode (day, night, lunch, and break) and holiday for each Service Group.

  • Page 296: Custom Service

    3.2.1 System Features PC Programming Manual References 20.1.2 UM Configuration—[1-2] Mailbox Settings—Full Setting— Covering Extension User Manual References Subscriber Operation 1.8.5 Transferring Calls— Assigning Your Covering Extension 3.2.1.15 Custom Service Description The following Custom Service types are available: • Menu & Transfer Allow callers to perform specific functions by pressing dial buttons on their telephones while listening to voice guidance (Custom Service Messages).

  • Page 297: Dialling By Name, Emergency Greeting, Extension Group

    3.2.1 System Features User Manual References Manager Operation 2.2.2 Message Manager Features— Recording Messages 3.2.1.16 Dialling by Name Description Allows the caller to be connected to the desired subscriber’s mailbox or extension by searching for the subscriber by name. Using the dialling keys, the caller can enter the first few letters of the subscriber’s first and/or last name.

  • Page 298: Fax Service, Holiday Service

    3.2.1 System Features 3.2.1.19 Fax Service Description Allows faxes to be received and stored in a specified mailbox. Calls reach Fax service when: The Incoming Call Service of a trunk group or port is set to "Fax Service". ® 22.1 UM Configuration—[3-1] UM Extension / Trunk Service—Service Group— Day, Night, Lunch, and Break Mode - Incoming Call Service The Caller ID Call Transfer setting of Caller ID/PIN routing is set to "Fax Service".

  • Page 299: Hospitality Mode, Intercept Routing To A Mailbox

    3.2.1 System Features Conditions • Holidays cannot overlap with each other. • The holidays stored in the Unified Messaging holiday table are managed separately from those in the holiday table used for Time Service (® 5.1.4 Time Service). However, holidays specified in the Time Service holiday table can be copied to the Unified Messaging holiday table.

  • Page 300: Intercom Paging, Interview Service

    3.2.1 System Features 3.2.1.24 Intercom Paging Description Allows callers to page subscribers when the subscribers have set Intercom Paging for Call Transfer or when the subscribers have set Intercom Paging for Incomplete Call Handling. The caller is briefly placed on hold while the system announces the page and until the subscriber answers the page.

  • Page 301: List All Names, Logical Extension (all Calls Transfer To Mailbox)

    3.2.1 System Features A subscriber with a logical extension has set Message Reception Mode to "Interview Mode". ® 1.8.6 Other Features— Interview Mailbox—Message Reception Mode A subscriber transfers the caller to an interview mailbox. PC Programming Manual References 20.1.2 UM Configuration—[1-2] Mailbox Settings—Full Setting— Interview Mailbox User Manual References Subscriber Operation...

  • Page 302: Message Reception Mode, Message Waiting Notification—e-mail Device

    3.2.1 System Features User Manual References Manager Operation 2.2.1 System Manager Features— Setting Up Mailboxes 3.2.1.28 Message Reception Mode Description Determines whether incoming calls are directed to the subscriber’s regular mailbox or interview mailbox. This mode is effective for Incomplete Call Handling Service (when the subscriber’s line is busy, when the subscriber cannot take the call, or when the subscriber has enabled Call Blocking), and when the transfer destination of calls is set to a Logical Extension.

  • Page 303: Message Waiting Notification—lamp

    3.2.1 System Features • When sending long voice message notifications, note the following, and confirm the settings. – If the voice message is longer than the time specified for "Maximum Message Length", the surplus parts of the message may be discarded when sending the notification. ®...

  • Page 304: Message Waiting Notification—telephone Device

    Conditions • In order to display the number of unplayed messages on the display: – A compatible Panasonic Proprietary Telephone with 6-line display must be used. – The subscriber must have his or her own extension. – The Message Manager’s extension number must be assigned as Operator 1 in Day Mode.

  • Page 305: Multilingual Service, No Dtmf Input Operation

    3.2.1 System Features → Telephone Device → Telephone Device—Device No. 1, 2, 3—Notification Type → Telephone Device—Device No. 1, 2, 3—Only Urgent Messages → Telephone Device—Device No. 1, 2, 3—Dial Number [0-9 * # T X , ;] → Telephone Device—Device No. 1, 2, 3—No. of Retries →...

  • Page 306: On Hold Announcement Menu, Operator Service

    3.2.1 System Features 3.2.1.34 On Hold Announcement Menu Description Allows callers (other than the first caller) in a queue to listen to prerecorded announcements or music. The On Hold Announcement Menu can be recorded by the System Administrator with a telephone while using Web Maintenance Console or by importing WAV files, and also by the Message Manager using a telephone.

  • Page 307: Pin Call Routing, Play System Prompt After Personal Greeting

    3.2.1 System Features PC Programming Manual References 23.1 UM Configuration—[4-1] Service Settings—Caller ID / PIN Call Routing—23.2 UM Configuration—[4-2] Service Settings—Parameters → Operator Service—Operator’s Extension → Operator Service—Busy Coverage Mode → Operator Service—No Answer Coverage Mode User Manual References Manager Operation 2.2.2 Message Manager Features—...

  • Page 308: Port Service, Remote Time Service Set, Service Group

    3.2.1 System Features 3.2.1.38 Port Service Description Allows assignment of call services to each port. The incoming call service determines which service is used when answering incoming calls. These services include: Voice Mail, Automated Attendant, Interview, Custom Service, Fax, and Transfer to Mailbox. Custom Service is the most flexible of all the services because it allows access to the other services by pressing one key.

  • Page 309: Simplified Tutorial, System Prompts

    3.2.1 System Features Feature Guide References 5.1.4 Time Service User Manual References Manager Operation 2.1.2 Time Service Mode Control 3.2.1.41 Simplified Tutorial Description If enabled in a subscriber’s COS settings, the tutorial that guides the subscriber through setting up his or her mailbox is simpler and takes less time to complete than the standard tutorial.

  • Page 310: Transfer Recall To A Mailbox, Transfer To Mailbox, Trunk Service (universal Port)

    3.2.1 System Features 3.2.1.43 Transfer Recall to a Mailbox Description If a call is transferred to an extension via the Automated Attendant (AA) service and the call is not answered within a preprogrammed Transfer Recall time, the call is redirected to the mailbox of the transfer destination extension.

  • Page 311: Voice Mail Service

    3.2.1 System Features Feature Guide References 3.2.1.3 Automated Attendant (AA) 3.2.1.15 Custom Service 3.2.1.19 Fax Service 3.2.1.25 Interview Service 3.2.1.44 Transfer to Mailbox 3.2.1.46 Voice Mail Service 3.2.1.46 Voice Mail Service Description Is a message recording service that allows callers to leave messages for subscribers. They can dial mailbox numbers directly or "spell"...

  • Page 312: Subscriber Features, Auto Receipt, Automatic Fax Delivery

    3.2.2 Subscriber Features 3.2.2 Subscriber Features Description PBX users who are assigned a mailbox in the Unified Messaging system are called subscribers. Subscribers can customise their mailboxes in the following ways: • Set a password • Record names • Record Personal Greetings •...

  • Page 313: Automatic Login

    3.2.2 Subscriber Features Conditions • If a fax message has an attached voice comment (i.e., the sender left a voice message before sending the fax), the message remains marked as new, regardless of the setting for changing the message’s status after forwarding.

  • Page 314: Autoplay New Message

    3.2.2 Subscriber Features → Auto Login Caller ID Password Entry Requirement → Auto Login DDI/DID → Auto Login TRG No. → Auto Login DDI/DID, TRG No. Password Entry Requirement → Auto Login Toll Saver Feature Guide References 3.2.2.33 Toll Saver User Manual References Subscriber Operation 1.8.6 Other Features—...

  • Page 315: Call-through Service, Call Transfer Scenario, Call Transfer Status

    3.2.2 Subscriber Features 3.2.2.6 Call-through Service Description Allows subscribers to make outside calls by accessing the subscriber service menu (from an outside telephone) and dialling an outside destination. This creates a trunk-to-trunk call. PC Programming Manual References 21.1 UM Configuration—[2] Class of Service— Call-through Service 24.4 UM Configuration—[5-4] System Parameters—Parameters—Transfer to Outside—...

  • Page 316: Callback Number Entry, Caller Id Callback, Delete Message Confirmation

    3.2.2 Subscriber Features PC Programming Manual References 20.1.2 UM Configuration—[1-2] Mailbox Settings—Full Setting— Call Transfer Status Feature Guide References 3.2.1.24 Intercom Paging 3.2.2.9 Callback Number Entry Description Enables the caller to leave a callback number in several different ways depending upon which option is programmed into the Unified Messaging system.

  • Page 317: Direct Service Access, External Message Delivery Service

    3.2.2 Subscriber Features PC Programming Manual References 7.11 Utility—UM - System Maintenance—System Maintenance Start Time 21.1 UM Configuration—[2] Class of Service—Mailbox— Delete Message Confirmation 3.2.2.12 Direct Service Access Description Allows a subscriber to access a feature directly by dialling a Unified Messaging extension number. The following features can be accessed directly: •...

  • Page 318: Fax Cover Page, Fax Driver

    3.2.2 Subscriber Features User Manual References Subscriber Operation 1.8.4 Sending Messages → External Message Delivery → External Message Delivery Lists → Receiving External Delivery Messages 3.2.2.14 Fax Cover Page Description If enabled through system programming, a cover page will be added to a fax before the fax is sent. A cover page is added when a fax is sent with the following features: •...

  • Page 319: Forwarding To A Mailbox, Group Distribution Lists

    3.2.2 Subscriber Features A link to where users can download the fax printer driver is provided in Web Maintenance Console. → "Unified Message"—"Fax Driver Tool" in 8.2.1 Users—Add User—Single User Conditions • For details about the fax driver, refer to the driver’s documentation. User Manual References Subscriber Operation 1.8.6 Other Features—...

  • Page 320: Incomplete Call Handling Service, Live Call Screening (lcs)

    3.2.2 Subscriber Features Manager Operation 2.2.1 System Manager Features— Broadcasting Messages 3.2.2.18 Incomplete Call Handling Service Description Allows the subscriber to offer callers several service options when the extension is busy or there is no answer. Options available for Incomplete Call Handling for Busy or No Answer are: •...

  • Page 321: Mailbox

    3.2.2 Subscriber Features To prevent unauthorised monitoring, it is recommended the LCS user assign an extension PIN. This PIN will be required when setting LCS (® 2.24.1 Extension Personal Identification Number (PIN)). If the user forgets the PIN, it can be cleared by an extension assigned as the manager. •...

  • Page 322: Mailbox Capacity Warning, Manager Service Switching

    3.2.2 Subscriber Features Feature Guide References 3.1.2.1 Automatic Configuration of Mailboxes User Manual References Subscriber Operation 1.8.2 Logging in to and Configuring Your Mailbox Manager Operation 2.2.1 System Manager Features— Setting Up Mailboxes 3.2.2.21 Mailbox Capacity Warning Description Allows the Unified Messaging system to alert subscribers when recording time for their mailboxes is running low.

  • Page 323: Message Transfer, Personal Custom Service

    3.2.2 Subscriber Features 3.2.2.23 Message Transfer Description Allows the subscriber to transfer messages to other mailboxes after listening to them. The subscriber can also add a personal comment at the beginning of the message before transferring it. One or more individual mailboxes can be specified for message transfer.

  • Page 324: Personal Greetings

    3.2.2 Subscriber Features 3.2.2.25 Personal Greetings Description Are the greetings heard when a caller reaches a subscriber’s mailbox. Subscribers can record 6 types of personal greetings. The maximum recording time for each personal greeting is determined by the subscriber’s COS. Personal greetings are used in the following priority: Temporary Personal Greeting Used to inform callers of the subscriber’s absence (e.g., "I’m out of the office today…").

  • Page 325: Private Message, Recover Message, Remote Absent Message

    3.2.2 Subscriber Features 3.2.2.26 Private Message Description Allows a subscriber and the System Manager to mark a message as "Private" when sending it to other subscribers, the Message Manager and/or the System Manager. A private message cannot be transferred. It is also possible to mark messages recorded in the Voice Mail service as "Private".

  • Page 326: Remote Call Forwarding Set, Send To Fax Machine

    3.2.2 Subscriber Features 3.2.2.29 Remote Call Forwarding Set Description Allows subscribers and the Message Manager to program their extensions from a remote location in order to forward calls to another extension or to an outside telephone. There are 6 forwarding settings available: •...

  • Page 327: Subscriber Tutorial, Timed Reminder Setting

    3.2.2 Subscriber Features • All faxes Conditions • If the forward destination is busy, it will be retried a preprogrammed number of times. If the fax still cannot be sent, a non-delivery notification message is sent to the subscriber’s mailbox. •...

  • Page 328: Toll Saver

    3.2.2 Subscriber Features Conditions • The time format (12 or 24 hour) used when setting the Timed Reminder is determined by the setting of "Position of "AM/PM" in Time Stamp". ® 24.4 UM Configuration—[5-4] System Parameters—Parameters—Prompt Setting— System Guidance—Select Language—Position of "AM/PM" in Time Stamp •...

  • Page 329: Two-way Record/two-way Transfer

    3.2.2 Subscriber Features Feature Guide References 3.2.2.3 Automatic Login User Manual References Subscriber Operation 1.8.6 Other Features— Assigning Your Telephone Numbers for Remote Automatic Log-in and Toll Saver 3.2.2.34 Two-way Record/Two-way Transfer Description The following manual recording features are available: •...

  • Page 330: Urgent Message

    3.2.2 Subscriber Features PC Programming Manual References 12.1.1 PBX Configuration—[4-1-1] Extension—Wired Extension—Extension Settings—UM— Two-way Recording 12.1.4 PBX Configuration—[4-1-4] Extension—Wired Extension—Flexible Button → Extension Number (for Two-way Record) → Extension Number (for Two-way Transfer) → Extension Number (for Voice Mail Transfer) 12.2.1 PBX Configuration—[4-2-1] Extension—Portable Station—Extension Settings—UM—...

  • Page 331: Web Programming

    3.2.2 Subscriber Features By pressing the VM Transfer button when the extension is idle, the extension’s mailbox is called and messages can be listened to. This feature can be used even if the Message Waiting lamp is not on. Pressing the VM Transfer button while a call is incoming will redirect the call to the called extension’s mailbox.

  • Page 332

    3.2.2 Subscriber Features – Mailbox group name – System caller name • Reports Administrators can view and clear the various types of reports. ® 7.5.3 Utility—Report—UM View Reports Conditions • Subscribers must have a user ID and password to log in to Web Maintenance Console. •...

  • Page 333: E-mail Client Integration Features, Integration With Microsoft Outlook

    3.3.1 Integration with Microsoft Outlook 3.3 E-mail Client Integration Features 3.3.1 Integration with Microsoft Outlook Description Unified Messaging system integration with Microsoft Outlook allows subscribers to access the contents of their mailboxes through Microsoft Outlook in the same way they do e-mail. Voice and fax messages appear in subscribers’...

  • Page 334: Imap Integration

    3.3.2 IMAP Integration 3.3.2 IMAP Integration Description By configuring an IMAP account, subscribers can access the contents of their mailboxes through an e-mail client. All that is necessary is an e-mail client that supports IMAP4. With IMAP integration, users can do the following: •...

  • Page 335: Network Features

    Section 4 Network Features Feature Guide...

  • Page 336: Public Network Features, Sip (session Initiation Protocol) Trunk

    4.1.1 SIP (Session Initiation Protocol) Trunk 4.1 Public Network Features 4.1.1 SIP (Session Initiation Protocol) Trunk Description Through a V-SIPGW card, the PBX can connect to an Internet telephony service provided by an ITSP (Internet Telephony Service Provider). An ITSP provides its telephony service partly through the conventional telephone network (e.g., ISDN and Mobile), which is fee-based.

  • Page 337

    4.1.1 SIP (Session Initiation Protocol) Trunk Installation Manual References 4.4 Virtual Cards 8.3 SIP Trunks PC Programming Manual References 9.9 PBX Configuration—[1-1] Configuration—Slot—V-SIPGW—Shelf Property 9.11 PBX Configuration—[1-1] Configuration—Slot—V-SIPGW—Port Property Feature Guide...

  • Page 338: Integrated Services Digital Network (isdn) Service Features, Integrated Services Digital Network (isdn)—summary

    4.1.2 Integrated Services Digital Network (ISDN) Service Features 4.1.2 Integrated Services Digital Network (ISDN) Service Features 4.1.2.1 Integrated Services Digital Network (ISDN)—SUMMARY Description ISDN is a digital switching and transmission network. ISDN transmits voice, data, and image in digital format. ISDN lines, if available, can be connected to public line (trunk), private line (QSIG), or ISDN terminal devices (extension).

  • Page 339

    4.1.2 Integrated Services Digital Network (ISDN) Service Features Service Description & Reference Connected Line Sends the telephone number of the answered party to the network Identification Presentation when answering a call. The caller can see the number on his (COLP) telephone display when the line is connected.

  • Page 340

    4.1.2 Integrated Services Digital Network (ISDN) Service Features Service Description & Reference Completion of Calls to Busy If a call is made to an outside party and the party is busy, an Subscriber (CCBS) extension can receive callback ringing when the called party becomes free.

  • Page 341

    4.1.2 Integrated Services Digital Network (ISDN) Service Features ® 12.1.1 PBX Configuration—[4-1-1] Extension—Wired Extension—Extension Settings—Main— Extension Number • Network Type (BRI only) Each BRI port can be set to the requirements of each country/area. ® 9.27 PBX Configuration—[1-1] Configuration—Slot—Port Property - BRI Port—Network— Network Type •...

  • Page 342: Calling/connected Line Identification Presentation (clip/colp)

    4.1.2 Integrated Services Digital Network (ISDN) Service Features 4.1.2.2 Calling/Connected Line Identification Presentation (CLIP/ COLP) Description Calling Line Identification Presentation (CLIP): The PBX can send a preprogrammed telephone number to the network when an extension user makes a call. The called party can see the number on his telephone display before answering the call. Connected Line Identification Presentation (COLP): The PBX sends a preprogrammed telephone number to the network when the extension user answers an incoming call.

  • Page 343

    4.1.2 Integrated Services Digital Network (ISDN) Service Features Conditions • The availability of this feature is dependent on the contract with the telephone company. • CLIP/COLP features comply with the following European Telecommunication Standard (ETS) specifications: – ETS 300 092 Calling Line Identification Presentation (CLIP) supplementary service. –...

  • Page 344

    4.1.2 Integrated Services Digital Network (ISDN) Service Features →CLIP— COLR 12.1.4 PBX Configuration—[4-1-4] Extension—Wired Extension—Flexible Button— Type 12.2.1 PBX Configuration—[4-2-1] Extension—Portable Station—Extension Settings →CLIP— CLIP ID →CLIP— CLIP on Extension/CO →CLIP— CLIR →CLIP— COLR 12.2.3 PBX Configuration—[4-2-3] Extension—Portable Station—Flexible Button— Type Feature Guide References 2.21.2 Flexible Buttons...

  • Page 345: Advice Of Charge (aoc), Advice Of Charge (aoc)

    4.1.2 Integrated Services Digital Network (ISDN) Service Features 4.1.2.3 Advice of Charge (AOC) Description The PBX can receive the call charge information on ISDN lines from the telephone company. There are the following types: Type Description Advice of Charge During AOC is received during the call and when the call is completed.

  • Page 346: Call Forwarding (cf)—by Isdn (p-mp)

    4.1.2 Integrated Services Digital Network (ISDN) Service Features 4.1.2.4 Call Forwarding (CF)—by ISDN (P-MP) Description An extension user can forward the incoming ISDN call to another outside party using the ISDN service of the telephone company, instead of the PBX feature, when the call is received through an ISDN line. Extension users can set the forward destination to the network on an MSN basis.

  • Page 347

    4.1.2 Integrated Services Digital Network (ISDN) Service Features • The availability of this feature is dependent on the contract with the telephone company. • The feature requires the MSN service. (® 2.1.1.4 Multiple Subscriber Number (MSN) Ringing Service) • COS programming determines the extensions that are able to use this feature. PC Programming Manual References 10.6.1 PBX Configuration—[2-6-1] System—Numbering Plan—Main—Features—...

  • Page 348: Call Forwarding (cf)—by Isdn (p-p)

    4.1.2 Integrated Services Digital Network (ISDN) Service Features 4.1.2.5 Call Forwarding (CF)—by ISDN (P-P) Description An extension user can forward the incoming ISDN call to another outside party using the ISDN service of the telephone company, instead of the PBX feature, when the call is received through an ISDN line. The network directly forwards the call to the destination which the extension user has set in the PBX as the forward destination of trunk calls;...

  • Page 349

    4.1.2 Integrated Services Digital Network (ISDN) Service Features 10.7.1 PBX Configuration—[2-7-1] System—Class of Service—COS Settings—CO & SMDR— CF (MSN) Feature Guide References 2.3.1 Call Forwarding (FWD)/Do Not Disturb (DND)—SUMMARY 2.3.2 Call Forwarding (FWD) User Manual References 1.6.1 Forwarding Calls Feature Guide...

  • Page 350: Call Hold (hold)—by Isdn

    4.1.2 Integrated Services Digital Network (ISDN) Service Features 4.1.2.6 Call Hold (HOLD)—by ISDN Description An ISDN call can be put on hold using the ISDN service of the telephone company, instead of the PBX feature. This can be a part of a Call Transfer (CT)—by ISDN (® 4.1.2.7 Call Transfer (CT)—by ISDN) and Three-party Conference (3PTY)—by ISDN (®...

  • Page 351: Call Transfer (ct)—by Isdn

    4.1.2 Integrated Services Digital Network (ISDN) Service Features 4.1.2.7 Call Transfer (CT)—by ISDN Description An ISDN call can be transferred to an outside party using the ISDN service of the telephone company, instead of the PBX feature, without occupying a second ISDN line. Conditions •...

  • Page 352: Three-party Conference (3pty)—by Isdn

    4.1.2 Integrated Services Digital Network (ISDN) Service Features 4.1.2.8 Three-party Conference (3PTY)—by ISDN Description During a conversation using an ISDN line, an extension user can add another party and establish a three-party conference call using the ISDN service of the telephone company, instead of the PBX feature. Conditions •...

  • Page 353: Malicious Call Identification (mcid), Malicious Call Identification (mcid)

    4.1.2 Integrated Services Digital Network (ISDN) Service Features 4.1.2.9 Malicious Call Identification (MCID) Description An extension user can ask the telephone company to trace a malicious caller during a call or while hearing reorder tone after the caller hangs up. Information on the malicious call will be received later on. Conditions •...

  • Page 354: Completion Of Calls To Busy Subscriber (ccbs), Completion Of Calls To Busy Subscriber (ccbs)

    4.1.2 Integrated Services Digital Network (ISDN) Service Features 4.1.2.10 Completion of Calls to Busy Subscriber (CCBS) Description If the called party is busy and the call has been made using an ISDN line, an extension user can set to receive callback ringing when the called party becomes free.

  • Page 355: Isdn Service Access By Keypad Protocol

    4.1.2 Integrated Services Digital Network (ISDN) Service Features 4.1.2.11 ISDN Service Access by Keypad Protocol Description ISDN provides some supplementary services by key protocol, and they may require a service access code to be dialled. Conditions • This feature complies with the following European Telecommunication Standard (ETS) specification: –...

  • Page 356: One-look Networking, One-look Networking Overview

    4.2.1 One-look Networking Overview Description A One-look network is a network of KX-NS1000 PBXs connected and managed over a private IP network. One PBX serves as the Master unit, which controls one or more PBXs, known as Slave units. Almost all programming and configuration can be done through the Master unit.

  • Page 357

    4.2.1 One-look Networking Overview ® 3.1.1 Home Screen—Add Site Wizard • Common extension numbering All extensions are managed from the Master unit and behave as if they were all connected to one PBX. This feature is similar to common extension numbering over a TIE connection (® 4.3.2.2 Common Extension Numbering for Multiple PBXs), but it does not require any system programming.

  • Page 358

    4.2.1 One-look Networking Overview Extension Extension Name Number Dixon In the COS settings, ensure that access to trunk group 3, as assigned in step 1, is not blocked for the selected COS (COS 2, as assigned in step 2), but is blocked for all other COS. ®...

  • Page 359

    4.2.1 One-look Networking Overview Feature Time Source Periodic maintenance Local PBX LPR Time Local PBX PT idle time display Local PBX PT Time format (12H/24H) Master Unit PS idle time display Local PBX PS note alarm Local PBX Activation key expiration Master Unit Error log Local PBX...

  • Page 360

    4.2.1 One-look Networking Overview PC Programming Manual References 10.1.1 PBX Configuration—[2-1-1] System—Date & Time—Date & Time Setting 10.1.2 PBX Configuration—[2-1-2] System—Date & Time—SNTP / Daylight Saving Feature Guide References 5.5.2 PC Programming Feature Guide...

  • Page 361: Network Type Comparison

    When to choose a One-look network If the network will consist only of KX-NS1000 PBXs and a private IP network is feasible, then a One-look network is probably the better option. A considerable amount of setup is done automatically by the PBXs, so setup and maintenance is much simpler.

  • Page 362

    4.2.2 Network Type Comparison Installation Manual References 8.4.1 One-look Network 8.4.3 H.323 QSIG Network 8.4.4 Working with Multiple PBX Networks Feature Guide References 4.3.1 TIE Line Service 4.3.2 Voice over Internet Protocol (VoIP) Network Feature Guide...

  • Page 363: One-look Networking Survivability

    4.2.3 One-look Networking Survivability Description A One-look network can be configured so that even if the KX-NS1000 at a site fails or is otherwise disconnected from the network, operation of the One-look network as a whole continues. The following network survivability...

  • Page 364: Backup Master Mode And Isolated Mode

    4.2.3 One-look Networking Survivability 4.2.3.1 Backup Master Mode and Isolated Mode Description In a One-look network, if the Master unit fails or otherwise goes offline, a Slave unit that is designated as the Backup Master unit assumes operation as the Master unit. If the Backup Master unit also goes offline or none is specified, Slave units can switch to Isolated mode.

  • Page 365

    4.2.3 One-look Networking Survivability Isolated Mode If no PBX is designated as the Backup Master unit, or if the Backup Master unit also goes offline, Slave units will operate in Isolated mode if they are set to do so. In Isolated mode, each PBX will provide service to the extensions registered to it and for the trunk lines connected to it.

  • Page 366

    4.2.3 One-look Networking Survivability System data is copied from the Master unit to the designated Backup Master unit as soon as Backup Master operation is enabled through system programming. System data is copied from the Master unit to Slave units whenever system data is saved. Data is saved when the programmer clicks the save button in Web Maintenance Console and when the programmer logs out of Web Maintenance Console.

  • Page 367

    4.2.3 One-look Networking Survivability [SIP Trunk] • The necessary account information for connecting the SIP trunk must be configured at the Backup Master unit beforehand. This information is not automatically set from the Master unit. • This feature can be used only between the Master unit and the Backup Master unit. If a SIP trunk is specified as a backup at a site other than the Backup Master unit (including the Master unit), the setting is ignored.

  • Page 368: Automatic Rerouting To Secondary Pbx

    4.2.3 One-look Networking Survivability 4.2.3.2 Automatic Rerouting to Secondary PBX Description If an IP extension loses its connection to its primary PBX, it can automatically reconnect to a specified secondary PBX. The connection can be lost due to factors such as network outages or the PBX going offline. When the primary PBX is available again, the extensions automatically reconnect to it.

  • Page 369

    4.2.3 One-look Networking Survivability • While connected to a secondary PBX, any call charge information for an IP-PT is collected at the secondary PBX. This information is not merged with the primary PBX’s data when the primary PBX becomes available. •...

  • Page 370

    4.2.3 One-look Networking Survivability [Example] With only 4 activation keys, PBX 3 can accept a Port 1 Port 1 maximum of 2 new Port 2 connections. Port 2 Port 3 Port 3 Port 4 Port 4 PBX 1 Port 5 Port 6 Port 1 PBX 3...

  • Page 371: Um Group Failover

    4.2.3 One-look Networking Survivability 4.2.3.3 UM Group Failover Description Each UM group can be assigned a failover destination. If a call is routed to a UM group that is unavailable, the call will be redirected to the specified UM group. Incoming Call Offline UM Group 1...

  • Page 372: Private Network Features, Tie Line Service

    4.3.1 TIE Line Service 4.3 Private Network Features 4.3.1 TIE Line Service Description A TIE line is a privately leased communication line between two or more PBXs, which provides cost effective communications between company members at different locations. Interface The following interfaces can be used to establish a private network: Interface Network Type VoIP (H.323)

  • Page 373: Making A Tie Line Call

    4.3.1 TIE Line Service 4.3.1.1 Making a TIE Line Call Description One of the following two methods can be used to make a TIE line call. <Extension Number Method (Access without PBX Code)> Dial the [Extension Number] only. [Example] PBX-1 PBX-2 PBX-3 TIE Line...

  • Page 374

    4.3.1 TIE Line Service <PBX Code Method (Access with PBX Code)> Dial the [TIE Line Access Number] + [PBX Code] + [Extension Number]. ® 10.6.1 PBX Configuration—[2-6-1] System—Numbering Plan—Main—Features— TIE Line Access ® 17.1 PBX Configuration—[9-1] Private Network—TIE Table— Own PBX Code [Example] PBX-1 PBX-2...

  • Page 375: Tie Line And Trunk Connection

    4.3.1 TIE Line Service 4.3.1.2 TIE Line and Trunk Connection Description To connect the TIE line with the trunk, the following patterns are available: Trunk-to-TIE Access TIE-to-Trunk Access Trunk-to-TIE-to-Trunk Access Trunk-to-TIE Access It is possible to assign an extension of another PBX as the destination of incoming trunk calls to the own PBX. It is also possible to forward calls using a virtual PS.

  • Page 376

    4.3.1 TIE Line Service FWD/Call Transfer/Intercept Routing to the TIE Line [Example] Telephone Company Trunk TIE Line Network PBX Code: 951 PBX Code: 952 PBX-1 PBX-2 Trunk TIE Line Interface Interface Forwarded/Transferred /Intercepted to 7-952-2011 Outside Caller Extn. 1011 Extn. 2011 Dials "123-4567".

  • Page 377

    4.3.1 TIE Line Service TIE-to-Trunk Access The PBX sends TIE line calls to the trunks of another PBX through the TIE lines. Trunk Call through Other PBXs [Example] <Extension Number Method (Access without PBX Code)> Telephone Company Trunk Trunk 211-4567 TIE Line Network PBX-1 PBX-2...

  • Page 378

    4.3.1 TIE Line Service <PBX Code Method (Access with PBX Code)> Telephone Company Trunk Trunk 211-4567 TIE Line Network PBX-1 PBX-2 PBX Code 952 PBX Code 951 952-9-211-4567 TIE Line Interface Interface TRG 2 Outside Party Extn. 1011 Extn. 1011 (211-4567) Dials "7-952-9-211-4567"...

  • Page 379

    4.3.1 TIE Line Service Trunk Call through Other PBXs—by the ARS feature [Example] <Extension Number Method (Access without PBX Code) using ARS> Telephone Company Trunk Trunk 211-4567 TIE Line Network PBX-2 PBX-1 9-211-4567 TIE Line Interface Interface TRG 2 Outside Party Extn.

  • Page 380

    4.3.1 TIE Line Service <PBX Code Method (Access with PBX Code) using ARS> Telephone Company Trunk Trunk 211-4567 TIE Line Network PBX-1 PBX-2 PBX Code 952 PBX Code 951 952-9-211-4567 TIE Line Interface Interface TRG 2 Outside Party Extn. 1011 Extn.

  • Page 381

    4.3.1 TIE Line Service [Programming Example of PBX-2] Trunk Group No. COS No. Outgoing Call TRG of Incoming Call … TRG 1 TRG 2 TRG 3 COS 1 COS 2 COS 3 : Block [Example] <Extension Number Method (Access Without PBX Code)> Telephone Company Trunk Trunk...

  • Page 382

    4.3.1 TIE Line Service Case 1: Extension 1011 of PBX-1 dials the Trunk Group Access number of PBX-1 "8", TIE line trunk group number (TRG 2), Idle Line Access number of PBX-2 "9", and the telephone number "211-4567". The call is not connected to the outside party through PBX-2 because the COS of TRG 1 (COS 3) is blocked from accessing TRG 3 of PBX-2.

  • Page 383

    4.3.1 TIE Line Service If the specified verification code applies COS 2 of PBX-2, the call is connected to the outside party through PBX-2, because COS 2 is not blocked from accessing TRG 3 of PBX-2. Override using an Itemised Billing Code for ARS By assigning an Itemised Billing Code for ARS to PBX-1, an extension’s verification code can be sent to PBX-2 automatically, without the extension having to dial the verification code.

  • Page 384

    4.3.1 TIE Line Service [Example] <Extension Number Method (Access without PBX Code)> [Programming Example of PBX-1] Extn. No. Itemised Billing Code 1012 11112222 1013 33334444 Telephone Company Carrier Name TIE Line Trunk Group Carrier Access Code Trunk Trunk 211-4567 Removed No. of Digits Modify Command CI9H TRG 3...

  • Page 385

    4.3.1 TIE Line Service <PBX Code Method (Access with PBX Code)> [Programming Example of PBX-1] Extn. No. Itemised Billing Code 1012 11112222 1013 33334444 Telephone Company Carrier Name TIE Line Trunk Group Carrier Access Code Trunk Trunk 211-4567 Removed No. of Digits Modify Command CI9H TRG 3...

  • Page 386

    4.3.1 TIE Line Service FWD/Call Transfer/Intercept Routing to the Trunk [Example] Telephone Company Forwarded/Transferred/ Intercepted to 211-4567 Trunk Trunk TIE Line Network PBX-2 PBX-1 PBX Code 952 PBX Code 951 952-1011 TIE Line Interface Interface Outside Party Extn. 1011 Extn. 1011 (211-4567) Dials "7-952-1011".

  • Page 387

    4.3.1 TIE Line Service Trunk-to-TIE-to-Trunk Access An outside caller can be connected to an outside party through the TIE line by using the DISA feature. [Example] Telephone Company Telephone Company (area code: 09) (area code: 01) Trunk Trunk Trunk 23-4567 Trunk TIE Line Network PBX-1...

  • Page 388: Tie Line Programming

    4.3.1 TIE Line Service 4.3.1.3 TIE Line Programming Description To Make a TIE Line Call The TIE Line Routing and Modification Table is referenced by the PBX to identify the trunk route when an extension user makes a TIE line call. It is necessary to make unified tables with all PBXs in the TIE line network.

  • Page 389

    4.3.1 TIE Line Service [TIE Line Routing and Modification Table of PBX-1] Priority 1 Priority 2 Dial Modification Dial Modification Location Leading Removed Removed Added Added No. of No. of Digits Digits Explanation: Location 01: The hunt sequence by dialling [2XXX]: The 1st route—trunk group (TRG) 1 Sending no.

  • Page 390

    4.3.1 TIE Line Service [TIE Line Routing and Modification Table of PBX-1] Priority 1 Priority 2 Dial Modification Dial Modification Location Leading Removed Removed Added Added No. of No. of Digits Digits 953# 954# Explanation: Location 01: The hunt sequence by dialling [7+PBX Code 952+XXXX]: The 1st route —...

  • Page 391

    4.3.1 TIE Line Service To Receive a TIE Line Call Extension Number Method (Access without PBX Code) [Example] A TIE line call is sent to PBX-2 from PBX-1. If the TIE Line Network number sent from PBX-1 is an extension number of PBX-4 PBX-3 PBX-2 (e.g., 2011), the...

  • Page 392

    4.3.1 TIE Line Service PBX Code Method (Access with PBX Code) [Example] A TIE line call is sent to PBX-2 from PBX-1. If TIE Line Network the number sent from PBX-4 PBX-3 PBX-1 has the PBX PBX Code 953 PBX Code 954 code of PBX-2 "952", the call will be received at the corresponding...

  • Page 393

    4.3.1 TIE Line Service TIE Line Routing Flowchart [Making a TIE Line Call from an Extension] A TIE line call is made as follows: PBX Code Method: 7-abc-xxxx Extension No. Method: dexx Is the dialled number identified as a TIE line access no. Not treated as or an other PBX extension no.

  • Page 394

    4.3.1 TIE Line Service [Receiving a Call through a TIE Line] <Extension Number Method <PBX Code Method (Access without PBX Code)> (Access with PBX Code)> A call is received through a A call is received through a TIE line as follows: TIE line as follows: # 1021 ## 0511033...

  • Page 395

    PBX assigned as a master port, and the port on the other PBX assigned as a slave port. PBXs that support this feature are KX-NS1000 PBXs, and KX-NCP series, KX-TDE series, and KX-TDA series PBXs.

  • Page 396

    4.3.1 TIE Line Service 18.3 PBX Configuration—[10-3] CO & Incoming Call—DDI / DID Table— DDI / DID Destination—Day, Lunch, Break, Night 18.5 PBX Configuration—[10-5] CO & Incoming Call—Miscellaneous— Intercept—Routing to Operator - No Destination (Destination is not programmed.) Feature Guide...

  • Page 397: Common Extension Numbering For 2 Pbxs

    4.3.1 TIE Line Service 4.3.1.4 Common Extension Numbering for 2 PBXs Description Two PBXs can have extensions with the same leading number. TIE Line calling is available using extension numbering. PBX-1 PBX-2 TIE Line Interface Interface Extn.1011 Extn.1012 Extn.1013 Dials "1013". Explanation: If a dialled number is not found at the local PBX, the call can be sent to the remote PBX.

  • Page 398: Voice Over Internet Protocol (voip) Network

    4.3.2 Voice over Internet Protocol (VoIP) Network 4.3.2 Voice over Internet Protocol (VoIP) Network Description When a PBX is connected to another PBX via a private IP network, voice signals are converted into IP packets and sent over the network. This is known as Voice over IP (VoIP). This PBX uses the H.323 standard for VoIP communication.

  • Page 399

    4.3.2 Voice over Internet Protocol (VoIP) Network Required Programming • For making a call: ARS programming (® 2.8.1 Automatic Route Selection (ARS)) or TIE line service programming For receiving a call: TIE line service programming [TIE Line Routing and Modification Table] Priority 1 Priority 2 Dial Modification...

  • Page 400

    4.3.2 Voice over Internet Protocol (VoIP) Network [Example] Telephone Company Telephone Company (area code: 098) (area code: 012) 012-345-1011 PBX-1 PBX-2 Private IP V-IPGW V-IPGW Extn .1011 Extn .1000 Network (012-345-1011) Dials PBX code: 30 PBX code: 20 "7-20-1011". The leading numbers of extensions accessed through the VoIP network are added as entries to the Quick Dialling table, in addition to being registered as Other PBX Extension Numbers, as shown below: [Programming Example] Number to dial to call an extension at another PBX using VoIP network:...

  • Page 401

    4.3.2 Voice over Internet Protocol (VoIP) Network The IP network transmission cannot be completed successfully and the call is rerouted via a public trunk to the outside party "012-345-1011". [Quick Dialling Table] The leading number (in this case, "9") of the dialled number is found in the Quick Dialling Table, and the call is automatically rerouted to the specified trunk group.

  • Page 402: Gateway Groups

    4.3.2 Voice over Internet Protocol (VoIP) Network 4.3.2.1 Gateway Groups Description It is possible to automatically reroute outgoing VoIP calls according to preassigned gateway groups. A gateway device can be assigned a gateway group number based on its IP Address. When a call is made using a leading number allocated to a gateway group, it is routed to the lowest-numbered available device within that group.

  • Page 403: Common Extension Numbering For Multiple Pbxs

    The Routing to Operator setting in system programming must be disabled to use this feature. • To use this feature, all PBXs in the IP network must be KX-NS1000 PBXs, or KX-NCP/KX-TDE series PBXs with MPR Software Version 3.0000 or later.

  • Page 404: Call Distribution Port Group

    4.3.2 Voice over Internet Protocol (VoIP) Network 4.3.2.3 Call Distribution Port Group Description It is possible to set which virtual port receives each call depending on the telephone number of the called party. By assigning each port to a Call Distribution Port Group (CDPG), it is possible to select which group receives each call.

  • Page 405

    4.3.2 Voice over Internet Protocol (VoIP) Network Explanation: As shown in the CDPG table above, CDPG 1 consists of Port 1 of the first card and Port 1 of the second card. When "1023-456-7890" (leading number: 10) is dialled: The call is rerouted to The leading number (10) is The call is routed to The call is...

  • Page 406: Isdn Virtual Private Network (isdn-vpn), Isdn Virtual Private Network (isdn-vpn)

    4.3.3 ISDN Virtual Private Network (ISDN-VPN) 4.3.3 ISDN Virtual Private Network (ISDN-VPN) Description ISDN Virtual Private Network (ISDN-VPN) is a service provided by the telephone company. It uses an existing line as if it were a private line. There is no need to set up a private line or to lease a line from the telephone company.

  • Page 407

    4.3.3 ISDN Virtual Private Network (ISDN-VPN) [Quick Dialling Programming Example] Location No. Quick Dialling No. Desired No. Quick Dialling 01 2345 (extension no. of other PBX) 9-123-4321 (Public no. of extension 2345) Explanation: When an extension user dials "2345", he is connected to extension "2345" of other PBX whose public number is "123-4321".

  • Page 408: Qsig Standard Features, Qsig Standard Features—summary

    4.3.4 QSIG Standard Features 4.3.4 QSIG Standard Features 4.3.4.1 QSIG Standard Features—SUMMARY Description QSIG is a protocol which is based on ISDN (Q.931) and offers enhanced PBX features in a private network. The QSIG network supports private communications by the TIE line service method. The following features are available for an ISDN-QSIG or VoIP private network.

  • Page 409

    4.3.4 QSIG Standard Features Service Description & Reference Calling Name Identification Prevents the caller’s name being presented to the called party by Restriction (CNIR) the caller. ® 4.3.4.2 Calling/Connected Line Identification Presentation (CLIP/COLP) and Calling/Connected Name Identification Presentation (CNIP/CONP)—by QSIG Connected Name Prevents CONP being sent by the answered party.

  • Page 410

    4.3.4 QSIG Standard Features 4.3.4.2 Calling/Connected Line Identification Presentation (CLIP/ COLP) and Calling/Connected Name Identification Presentation (CNIP/ CONP)—by QSIG Description Calling Line/Name Identification Presentation (CLIP/CNIP): The PBX can send a preprogrammed extension number and/or name to the QSIG network when an extension user makes a call.

  • Page 411

    4.3.4 QSIG Standard Features Calling/Connected Name Identification Restriction (CNIR/CONR): It is possible for each extension to restrict the sending of its extension name to the QSIG network. When CLIR is activated, CNIR becomes active automatically. When COLR is activated, CONR becomes active automatically.

  • Page 412: Call Forwarding (cf)—by Qsig

    4.3.4 QSIG Standard Features 4.3.4.3 Call Forwarding (CF)—by QSIG Description The PBX forwards the call to a destination extension in another PBX in QSIG network. The destination can be set on your own PBX on an extension basis as the forward destination of trunk calls (® 2.3.2 Call Forwarding (FWD)).

  • Page 413

    4.3.4 QSIG Standard Features PC Programming Manual References 9.27 PBX Configuration—[1-1] Configuration—Slot—Port Property - BRI Port—Supplementary Service— COLP, CLIR, COLR, CNIP, CONP, CNIR, CONR, CF (Rerouting), CT, CCBS, AOC-D, AOC-E, 3PTY 9.28 PBX Configuration—[1-1] Configuration—Slot—Port Property - PRI Port—Supplementary Service— COLP, CLIR, COLR, CNIP, CONP, CNIR, CONR, CF (Rerouting), CT, CCBS, AOC-D, AOC-E, E911, 3PTY User Manual References 1.6.1 Forwarding Calls...

  • Page 414: Call Transfer (ct)—by Qsig

    4.3.4 QSIG Standard Features 4.3.4.4 Call Transfer (CT)—by QSIG Description The PBX transfers the call to a destination extension in another PBX in QSIG network. If the same trunk group is used for the incoming call and the transferred call, the following situation will be possible.

  • Page 415

    4.3.4 QSIG Standard Features 9.28 PBX Configuration—[1-1] Configuration—Slot—Port Property - PRI Port—Supplementary Service— COLP, CLIR, COLR, CNIP, CONP, CNIR, CONR, CF (Rerouting), CT, CCBS, AOC-D, AOC-E, E911, 3PTY User Manual References 1.4.1 Transferring a Call (Call Transfer) Feature Guide...

  • Page 416: Completion Of Calls To Busy Subscriber (ccbs)—by Qsig

    4.3.4 QSIG Standard Features 4.3.4.5 Completion of Calls to Busy Subscriber (CCBS)—by QSIG Description If the call has been made to an extension in another PBX in QSIG network and the called party is busy, an extension user can set to receive callback ringing when the called party becomes free. When the user answers the callback ringing, that party’s number is automatically dialled.

  • Page 417: Qsig Enhanced Features

    4.3.5 QSIG Enhanced Features 4.3.5 QSIG Enhanced Features Description When PBXs are networked using ISDN or V-IPGW cards, the following enhanced features are available. When Calling an Extension in Another PBX and the Called Extension is Ringing Feature Description and Reference ®...

  • Page 418

    Conditions • KX-NSN002 (Activation Key for QSIG Network) is required for each Master unit to use these features. Furthermore, all PBXs in the network must be KX-NS1000 PBXs, or KX-NCP/KX-TDE series with MPR Software Version 4.1000 or later. • A separate activation key is required for non-KX-NS1000 PBXs. For details, refer to the corresponding Feature Guide.

  • Page 419

    4.3.5 QSIG Enhanced Features • Calls made by accessing a trunk via an S-CO button or Trunk Group Access feature number, etc. cannot use enhanced QSIG features because they do not refer to the TIE Table. This includes calls made from the call history of Communication Assistant (CA) because such calls specify a trunk group directly.

  • Page 420: Network Direct Station Selection (ndss), Network Direct Station Selection (ndss)

    4.3.5 QSIG Enhanced Features 4.3.5.1 Network Direct Station Selection (NDSS) Description When PBXs are networked using ISDN or V-IPGW cards, it is possible to assign flexible buttons as Network Direct Station Selection (NDSS) buttons. These buttons are used to monitor the status of extensions connected to up to seven other PBXs in the network, and to make or transfer calls to those extensions with one touch, like normal DSS buttons.

  • Page 421

    4.3.5 QSIG Enhanced Features ISDN-QSIG (PBX Direct Connection) Each QSIG port of a BRI or PRI card that will be used to transmit extension status information must be set to do so through system programming. Even if a port is set to not transmit information, it will still receive information from other PBXs.

  • Page 422

    4.3.5 QSIG Enhanced Features [Example VoIP Network] PBX-1 PBX-2 Network ID 1 4001 NDSS 4001 NDSS Idle Idle IP Network Busy Busy PBX-3 PBX-4 Network ID 2 4001 Idle Busy Mixed Network When using the NDSS feature over a mixed network containing both VoIP portions and ISDN line portions, it is possible to set whether status information will be transferred between VoIP and ISDN cards within each PBX.

  • Page 423

    Extension Numbering for Multiple PBXs. • All PBXs in the network must be KX-NS1000 PBXs, or KX-NCP series, KX-TDE series, or KX-TDA series PBXs. For information on the hardware requirements for non-KX-NS1000 PBXs that will monitor extensions or have extensions monitored, refer to the corresponding Feature Guide.

  • Page 424

    4.3.5 QSIG Enhanced Features ® 17.2 PBX Configuration—[9-2] Private Network—Network Data Transmission— Network Data Transmission for Centralised Operator Feature—Data Transmission Counter • If it is not possible to remotely turn off transmission of extension status information using the NDSS Monitor Release feature because of network conditions, it is possible to perform the same operation directly through system programming at the monitored PBX.

  • Page 425: Centralised Voice Mail

    4.3.5 QSIG Enhanced Features 4.3.5.2 Centralised Voice Mail Description Up to 7 PBXs connected with this PBX in a TIE line network over VoIP or ISDN can share the services of the Unified Messaging system of this PBX. The Unified Messaging system can provide voice mail for extensions attached to any of the PBXs in the network.

  • Page 426

    4.3.5 QSIG Enhanced Features [Trunk Call to an Extension Not Answered, Forwarded to Mailbox (Extension Number Method)] Telephone Company Outside Caller TIE Line Network PBX-1 PBX-2 PBX-3 Private network PBX-4 PBX-5 Mailbox 101 PBX-6 Mailbox 201 PBX-7 Mailbox 201: Mailbox 202 "Hello.

  • Page 427

    PBX from which you will share the VPS. • KX-NSN002 (Activation Key for QSIG Network) is required for all KX-NS1000 PBXs that will use this feature, whether they are hosting the voice mail service or just using it. If the PBX is part of a One-look network (®...

  • Page 428: Voice Mail (vm) Transfer Button

    4.3.5 QSIG Enhanced Features • All PBXs in the network must be KX-NS1000 PBXs, or KX-NCP series, KX-TDE series, or KX-TDA series PBXs. For information on the hardware requirements for non-KX-NS1000 PBXs that share the same voice mail service, refer to the corresponding Feature Guide.

  • Page 429

    4.3.5 QSIG Enhanced Features [Explanation] In this example, only PBX-1 has an extension beginning with "8" assigned (for the Unified Messaging system). In the Flexible Numbering Plan for PBX-2 and PBX-3, "1", "2", and "3" must be set as "Extension Numbers", and "8"...

  • Page 430: Network Icd Group

    4.3.6 Network ICD Group 4.3.6 Network ICD Group Description An Incoming Call Distribution (ICD) Group can include up to 4 destinations at other PBXs in a private network, including the floating extension number of another ICD Group. This is done by assigning a virtual PS as a member of the ICD Group, and then setting the number of a destination at another PBX as the forwarding destination for that virtual PS.

  • Page 431

    4.3.6 Network ICD Group PC Programming Manual References 10.9 PBX Configuration—[2-9] System—System Options—Option 4 → Send CLIP of CO Caller—when call is forwarded to CO → Send CLIP of Extension Caller—when call is forwarded to CO 12.1.1 PBX Configuration—[4-1-1] Extension—Wired Extension—Extension Settings—Option 9— Mobile Extension 12.2.1 PBX Configuration—[4-2-1] Extension—Portable Station—Extension Settings—Option 9—...

  • Page 432: Ps Roaming By Network Icd Group

    4.3.6 Network ICD Group 4.3.6.1 PS Roaming by Network ICD Group Description One PS can be registered to up to 4 PBXs in a private network, and a Network ICD group created for the PS at each PBX, with virtual PSs set to forward to the other PBXs in the network. When a call to the PS is received at one of the PBXs, the call rings simultaneously at all PBXs in the network to which that PS is registered.

  • Page 433

    4.3.6 Network ICD Group However, in some negative wireless network conditions, Out of Range status may not be released automatically. In this case, the PS user can manually release Out of Range status by pressing the TALK button and confirming that a dial tone can be heard from the PBX. •...

  • Page 434

    4.3.6 Network ICD Group Feature Guide...

  • Page 435: System Configuration And Administration Features

    Section 5 System Configuration and Administration Features Feature Guide...

  • Page 436

    5.1.1 Class of Service (COS) 5.1 System Configuration—System 5.1.1 Class of Service (COS) Description Each extension must belong to a Class of Service (COS). By assigning certain extensions to a COS, it is possible to control the behaviour and privileges of extension users (allowing or denying certain extensions access to various features, extensions, and trunks) depending on the duties appointed to them.

  • Page 437

    5.1.1 Class of Service (COS) PC Programming Manual References 10.7.1 PBX Configuration—[2-7-1] System—Class of Service—COS Settings 12.1.1 PBX Configuration—[4-1-1] Extension—Wired Extension—Extension Settings—Main— 12.2.1 PBX Configuration—[4-2-1] Extension—Portable Station—Extension Settings—Main— Feature Guide References 3.2.1 System Features 6.1 Capacity of System Resources User Manual References 1.2.7 Calling without Restrictions Feature Guide...

  • Page 438: Group

    5.1.2 Group 5.1.2 Group Description This PBX supports various types of groups. Trunk Group Trunks can be grouped into a specified number of trunk groups (e.g., for each carrier, trunk type, etc.). Several settings can be assigned on a trunk group basis. All trunks belonging to a trunk group follow the assignment determined for that trunk group.

  • Page 439

    5.1.2 Group ® 11.4.2 PBX Configuration—[3-4] Group—Paging Group—External Pager [Example] Paging Group 1 Paging Group 2 Paging Group 3 Extension Extension Extension User Group 1 User Group 2 User Group 3 Extn. 100 Extn. 101 Extn. 102 Extn. 103 Extn. 104 Extn. 105 Pager Idle Extension Hunting Group If a called extension is busy or in DND mode, Idle Extension Hunting redirects the incoming call to an idle...

  • Page 440

    5.1.2 Group Type Description VM (DTMF) Group A group of SLT ports which use the Voice Mail DTMF Integration features. One SLT port can belong to only one group. VM (DPT) Group A group of DPT ports which use the Voice Mail DPT (Digital) Integration features.

  • Page 441

    5.1.2 Group programming, a maximum of 31 parties can be assigned to a group. When Broadcast Mode is disabled, a maximum of 7 parties can be assigned to a group. A maximum of 8 conference groups can be programmed. → 11.9 PBX Configuration—[3-9] Group—Conference Group →...

  • Page 442

    5.1.2 Group The PBX group assignment is used when an IP telephone establishes a call with a non-IP telephone (e.g., an SLT). If the non-IP telephone’s PBX and the IP telephone are in the same P2P group, a P2P connection is established between the IP telephone and the PBX: Site 1 Site 2...

  • Page 443: Tenant Service

    5.1.3 Tenant Service 5.1.3 Tenant Service Description This PBX can be shared with a certain number of tenants. Tenant Configuration Tenant Member The tenant members consist of extension user groups. One extension user group can belong to only one tenant. Therefore, one extension can belong to only one tenant. (®...

  • Page 444

    5.1.3 Tenant Service Tenant No. Operator ARS Mode Music Source System Speed Dialling Follows the system assignment of a PBX operator. ® 10.2 PBX Configuration—[2-2] System—Operator & BGM— PBX Operator—Day, Lunch, Break, Night Follows the system assignment of the ARS mode. ®...

  • Page 445: Programming Example

    5.1.3 Tenant Service [Example] Tenant 1 Tenant 2 Extension Extension User Group 1 User Group 3 Extn. 100 Extn. 101 Extn. 104 Extn. 105 Tenant 3 Extension Extension User Group 2 User Group 4 Extension User Group 5 Extn. 102 Extn.

  • Page 446

    5.1.3 Tenant Service Tenant 1 (COS 1 and COS 2) can make calls to both Tenant 2 (COS 3 and COS 4) and Tenant 3 (COS 5 and COS 6) as well as Tenant 1. Tenant 2 (COS 3 and COS 4) can make calls to Tenant 1 (COS 1 and COS 2) and Tenant 2. Tenant 3 (COS 5 and COS 6) can make calls to Tenant 3 itself only.

  • Page 447: Time Service

    5.1.4 Time Service 5.1.4 Time Service Description This PBX supports day, night, lunch, and break modes of operation. TRS/Barring can be arranged separately. The destination of incoming calls can be set differently for each mode. Time Service Switching Mode Day/lunch/break/night mode can be switched either automatically or manually. The switching mode can be assigned for each tenant.

  • Page 448

    5.1.4 Time Service Features Using Time Service The following features can be set in each time mode (day/lunch/break/night): Destination of incoming trunk calls (DIL/DID/DDI/MSN) (® 2.1.1 Incoming Trunk Call Features) Destination of the Intercept Routing (® 2.1.1.6 Intercept Routing) Queuing Time Table for incoming call distribution groups (® 2.2.2.4 Queuing Feature) Overflow destination for incoming call distribution groups (®...

  • Page 449

    5.1.4 Time Service Day/Night/Lunch button Day/Night/Break button Day/Night/Lunch/Break button Each of these buttons is used for switching between modes. For example, pressing the Day/Night button switches between day and night modes. All of these buttons show the current status as follows: Light Pattern Status Day mode...

  • Page 450

    5.1.4 Time Service → Type → Parameter Selection (for Time Service) → Parameter Selection (for Time Service - Automatic/Manual) → Optional Parameter (Ringing Tone Type Number) (for Time Service) 12.2.3 PBX Configuration—[4-2-3] Extension—Portable Station—Flexible Button → Type → Parameter Selection (for Time Service) →...

  • Page 451: Operator Features

    5.1.5 Operator Features 5.1.5 Operator Features Description Any extension or Incoming Call Distribution (ICD) group can be designated as an operator. This PBX supports the following types of operators: Type Description PBX operator An extension or incoming call distribution group can be assigned as a PBX operator for each time mode (day/lunch/break/night).

  • Page 452: Manager Features

    5.1.6 Manager Features 5.1.6 Manager Features Description An extension assigned as the manager (manager extension) is allowed to use the specified features. COS programming determines the extensions which can use the following manager features: Manager Feature Description & Reference Password Manager Manager Changes the manager password.

  • Page 453

    5.1.6 Manager Features Manager Feature Description & Reference Password Trunk Busy Out Clear Clears the Busy Out status of a trunk. Not required ® 2.5.4.6 Trunk Busy Out NDSS Monitor Release Removes the monitor function from an NDSS Not required button.

  • Page 454: Ip Proprietary Telephone (ip-pt), System Configuration—extensions, Ip Proprietary Telephone (ip-pt)

    5.2.1 IP Proprietary Telephone (IP-PT) 5.2 System Configuration—Extensions 5.2.1 IP Proprietary Telephone (IP-PT) Description IP Proprietary Telephones (IP-PTs) are telephones that make and receive calls using IP and that connect to the PBX over a LAN. Except for their use of IP, they function almost identically to traditional proprietary telephones.

  • Page 455

    5.2.1 IP Proprietary Telephone (IP-PT) This Bluetooth Module is also compatible with KX-DT343/KX-DT346 DPTs. • Calls made using a Bluetooth wireless headset will not be disconnected immediately when the user wanders out of range. However, if the Bluetooth wireless headset user remains out of range for a specified time period, the call will be disconnected.

  • Page 456: Sip (session Initiation Protocol) Extension

    Internet Protocol (IP). For information about SIP extension compatibility with feature numbers, see 5.5.7 Flexible Numbering/Fixed Numbering. For information about Panasonic KX-UT series SIP phones, see 5.2.2.1 KX-UT Series SIP Phones. Below are the features supported by SIP extensions: •...

  • Page 457

    5.2.2 SIP (Session Initiation Protocol) Extension • Verification Code (® 2.7.6 Verification Code Entry) SIP extensions can retrieve parked calls but cannot park calls. As a member only (not as an originator). SIP Video Phone Video phone calls can be established between SIP extensions with video phone capabilities. Conditions [General] •...

  • Page 458: Kx-ut Series Sip Phones

    5.2.2 SIP (Session Initiation Protocol) Extension 5.2.2.1 KX-UT Series SIP Phones Description KX-UT series telephones are Panasonic SIP phones that provide tighter integration with the PBX than general SIP phones. The following features are available: Automatic PBX registration Like IP-PTs (® 5.2.1 IP Proprietary Telephone (IP-PT)), registration of KX-UT series SIP phones can be made to occur automatically through system programming.

  • Page 459

    5.2.2 SIP (Session Initiation Protocol) Extension Button Usage Call Park Place the current call into a parking zone of the PBX. (® 2.13.2 Call Park) There are two modes: • Specific: Place the call into the specified park zone. • Automatic: The telephone searches for an idle park zone from among those assigned to its own flexible buttons.

  • Page 460: Sip Portable Station (s-ps) And Sip Cell Station (sip-cs)

    5.2.2 SIP (Session Initiation Protocol) Extension 5.2.2.2 SIP Portable Station (S-PS) and SIP Cell Station (SIP-CS) Description This PBX supports the connection of SIP Cell Stations (SIP-CSs). A SIP-CS functions like other CSs, except it uses SIP for managing calls. A PS that connects through a SIP-CS is called a SIP Portable Station (S-PS). This section explains the main features available to SIP-CSs and S-PSs.

  • Page 461

    S-PSs can operate only under a SIP-CS. They are not compatible with other types of CSs (e.g., IP-CSs). Also, other types of PSs cannot operate under a SIP-CS. • SIP-CSs can operate under the same KX-NS1000 as other types of CSs (e.g., IP-CS) so long as each type’s wireless range does not overlap with the other. •...

  • Page 462

    5.2.2 SIP (Session Initiation Protocol) Extension For example, in the following figure if the S-PS is registered to the PBX, it can roam between SIP-CS (A) and SIP-CS (B) because they both use the PBX as their SIP server. IP Network Router Router SIP-CS (A)

  • Page 463

    5.2.2 SIP (Session Initiation Protocol) Extension PC Programming Manual References 7.12 Utility—CS-Web Connection 9.21 PBX Configuration—[1-1] Configuration—Slot—V-UTEXT32—Port Property—KX-UT Series SIP Phone, S-PS, and SIP-CS Registration and De-registration 9.21 PBX Configuration—[1-1] Configuration—Slot—V-UTEXT32—Port Property—Main— Telephone Type 12.1.1 PBX Configuration—[4-1-1] Extension—Wired Extension—Extension Settings—Main— Telephone Type 12.1.4 PBX Configuration—[4-1-4] Extension—Wired Extension—Flexible Button...

  • Page 464: Simple Remote Connection

    Built-in Media Relay Gateway. For the KX-NS1000, KX-UT-series SIP phones and general SIP phones can also be installed to the remote location easily. KX-UT SIP series phones and general SIP phones can be connected to the Built-in Media Relay Gateway by following the method for using an SBC.

  • Page 465

    5.2.2 SIP (Session Initiation Protocol) Extension Examples of allowed connections One-look Network One-look Network : Primary connection : Secondary connection • The primary and secondary PBX connections of a group of remote extensions cannot span 3 or more sites in a One-look network. Examples of non-allowed connections One-look Network One-look Network...

  • Page 466

    5.2.2 SIP (Session Initiation Protocol) Extension → Setting parameters assigned to Remote SIP-MLT—NAT - SIP-MLT Data Download Server (HTTPS) Port No. → Setting parameters assigned to Remote SIP-MLT—NAT - SIP Proxy Server IP Address → Setting parameters assigned to Remote SIP-MLT—NAT - SIP Proxy Server Port No. →...

  • Page 467: Peer-to-peer (p2p) Connection

    5.2.3 Peer-to-Peer (P2P) Connection 5.2.3 Peer-to-Peer (P2P) Connection Description This PBX automatically establishes peer-to-peer communication between peer-to-peer compatible IP extensions (i.e., IP-PTs and SIP extensions) and SIP Trunks that belong to the same P2P group. With peer-to-peer calls, the call is routed directly from one IP extension to another without going through a DSP card, which means that P2P calls are established without using the PBX’s resources.

  • Page 468

    Voice packets are transmitted and received between the IP extension and the IP trunk within a site. Notice When you install SIP trunks on a KX-NS1000 that is using the built-in router function, the SIP trunks must be registered to the KX-NS1000 that contains the built-in router.

  • Page 469

    5.2.3 Peer-to-Peer (P2P) Connection P2P connection between branch offices over a VPN (mesh connection) Remote Office 1 Site 1 Router Router Remote Office 2 Router Calls between IP telephones in separate branch offices establish a P2P connection directly through the VPN routers at each branch.

  • Page 470

    5.2.3 Peer-to-Peer (P2P) Connection • KX-NT500 series IP-PTs support P2P communication over SIP trunks. For information about the required software version for KX-NT500 IP-PTs, consult your dealer. Other IP-PTs do not support this feature. • This PBX supports H.263/H.264 codecs for P2P video communication. •...

  • Page 471

    5.2.3 Peer-to-Peer (P2P) Connection PC Programming Manual References 9.5.1 PBX Configuration—[1-1] Configuration—Slot—Site Property—Main—VoIP-DSP Options 9.11 PBX Configuration—[1-1] Configuration—Slot—V-SIPGW—Port Property—Main— P2P Group 9.11 PBX Configuration—[1-1] Configuration—Slot—V-SIPGW—Port Property—Main— P2P Group Name 9.15 PBX Configuration—[1-1] Configuration—Slot—V-IPEXT32—Port Property—Main— P2P Group 9.15 PBX Configuration—[1-1] Configuration—Slot—V-IPEXT32—Port Property—Main— P2P Group Name 9.15 PBX Configuration—[1-1] Configuration—Slot—V-IPEXT32—Port Property—Option—...

  • Page 472: Portable Station (ps) Features, Portable Station (ps) Connection

    5.2.4 Portable Station (PS) Features 5.2.4 Portable Station (PS) Features 5.2.4.1 Portable Station (PS) Connection Description This PBX supports the connection of a PS. Cell Stations (CSs) allow PSs to receive reception within a designated area. It is possible to use the PBX features using the PS like a PT. Conditions •...

  • Page 473

    5.2.4 Portable Station (PS) Features • For more information about connecting PSs to CSs, see the Quick Installation Guide for the relevant CS. • The number of digits allowed for a PS extension number is determined by the PS model. See your PS documentation for details.

  • Page 474: Ps Ring Group

    5.2.4 Portable Station (PS) Features 5.2.4.2 PS Ring Group Description A PS ring group is a group of PS extensions that receives incoming calls. Each group has a floating extension number and name. One PS can belong to multiple groups. [Programming Example] PS Ring Group 01 PS Ring Group 02...

  • Page 475

    5.2.4 Portable Station (PS) Features – KX-TCA275 – KX-TCA285 – KX-TCA355 – KX-TCA385 – KX-TCA364 – KX-WT125 S-PSs cannot be assigned to a PS ring group. For details about S-PSs, see "5.2.2.2 SIP Portable Station (S-PS) and SIP Cell Station (SIP-CS)". •...

  • Page 476

    5.2.4 Portable Station (PS) Features Note Log-in/log-out setting of the PS ring group from the incoming call distribution group is also disregarded. PS Ring Group Log-out Log-in PS Ring Group Log-out Incoming Call Distribution Group PS Ring Group Log-in Log-out Log-in •...

  • Page 477: Ps Directory

    5.2.4 Portable Station (PS) Features 5.2.4.3 PS Directory Description A PS user can store numbers and/or names in the directory. A stored number is dialled by selecting a name or number in the directory. Depending on the PS model, the PS user can use the following directories for easy operation: Type Description PS Dialling Directory...

  • Page 478: Ps Feature Buttons

    5.2.4 Portable Station (PS) Features 5.2.4.4 PS Feature Buttons Description A PS user can use PBX features using a combination of buttons (button + a specified number, , or #) and/ or display operation. The flexible buttons and the display are customised through PS programming. The button assignment is the same for the PT (®...

  • Page 479: Wireless Xdp Parallel Mode

    5.2.4 Portable Station (PS) Features 5.2.4.5 Wireless XDP Parallel Mode Description A PS can be used in parallel with a wired telephone (PT/SLT). In this case, the wired telephone is the main telephone and the PS is the sub telephone. When Wireless XDP Parallel Mode is enabled, the two telephones share one extension number (main telephone’s extension number).

  • Page 480

    5.2.4 Portable Station (PS) Features – Ring Tone Pattern Table Selection (® 2.1.3.2 Ring Tone Pattern Selection) – Preferred Line Assignment—Incoming (® 2.4.2 Line Preference—Incoming) – Preferred Line Assignment—Outgoing (® 2.5.5.2 Line Preference—Outgoing) – Hot Line Setting (® 2.6.6 Hot Line) –...

  • Page 481

    5.2.4 Portable Station (PS) Features Feature Guide References 5.1.1 Class of Service (COS) User Manual References 1.9.12 Using Your PS or S-PS in Parallel with a Wired Telephone (Wireless XDP Parallel Mode) Feature Guide...

  • Page 482: Virtual Ps

    5.2.4 Portable Station (PS) Features 5.2.4.6 Virtual PS Description An extension number can be assigned for a portable station (PS) without registering the PS unit itself. This is known as temporary registration. If a forward destination is then assigned for this PS, all calls to that extension number will be forwarded to the assigned destination.

  • Page 483

    5.2.4 Portable Station (PS) Features Feature Description & Reference Automatic Fax Transfer A virtual PS can be used to forward fax calls to a fax machine at another PBX connected by TIE line. ® 2.16.2 Automatic Fax Transfer Conditions • To use this feature, call forwarding to trunks must be enabled through COS programming.

  • Page 484: Isdn Extension Features, Isdn Extension

    5.2.5 ISDN Extension Features 5.2.5 ISDN Extension Features 5.2.5.1 ISDN Extension Description An ISDN (BRI/PRI) port can be used for either trunk or extension connection. When extension connection is enabled, ISDN terminal devices (e.g., ISDN telephone, G4 fax machine, PC) or a behind PBX can be connected to the port.

  • Page 485

    5.2.5 ISDN Extension Features • ISDN extensions can belong to an incoming call distribution group (® 2.2.2 Incoming Call Distribution Group Features) or idle extension hunting group (® 2.2.1 Idle Extension Hunting). In this case, an MSN can be assigned. •...

  • Page 486: Legacy Device Connection, Stacking Connection

    KX-TDA/KX-TDE/KX-NCP series PBXs can be connected to a KX-NS1000 PBX via a stacking connection and used to connect telephones, devices, and trunks that are not natively compatible with the KX-NS1000. Such items include DPTs and APTs, DSS Consoles, digital CSs (i.e., non-IP), E1 trunks, and T1 trunks.

  • Page 487

    5.3.1 Stacking Connection – Voice Mail DPT Integration – Centralised Voice Mail using a VPS – KX-T7710 One-touch Dialling For details about these features and how to configure the necessary settings, refer to the documentation of the PBX you will be connecting. •...

  • Page 488: Trunk Adaptor Connection

    5.3.2 Trunk Adaptor Connection 5.3.2 Trunk Adaptor Connection Description IP trunks (V-SIPGW and V-IPGW) can be connected to a Trunk Adaptor (KX-NS8188/KX-NS8290), which allows the KX-NS1000 to connect to E1 trunks and PRI lines. Conditions [General] • One IP trunk port corresponds to 1 channel in the Trunk Adaptor.

  • Page 489: E-mail Notification Features, E-mail Notification For Extension Users

    5.4.1 E-mail Notification for Extension Users 5.4 E-mail Notification Features 5.4.1 E-mail Notification for Extension Users Description An e-mail can be sent to extension users, notifying them of events such as when they receive a new voice message. Notifications can be sent for the following events: •...

  • Page 490: E-mail Notification Of System-level Events

    5.4.2 E-mail Notification of System-level Events 5.4.2 E-mail Notification of System-level Events Description An e-mail can be sent to administrators or other specified e-mail addresses when certain system-level events occur. Notifications can be sent for the following events: Event Details System alarm An e-mail is sent to users registered as an administrator, and to up to two additional e-mail addresses.

  • Page 491: System Data Control, User Profiles

    5.5.1 User Profiles 5.5 System Data Control 5.5.1 User Profiles Description Manage the following user information settings on a per-user level. • User information (name, language, etc.) • Contact information (extension number, e-mail addresses, etc.) • Unified Message information (mailbox number, password, etc.) •...

  • Page 492: Pc Programming

    5.5.2 PC Programming 5.5.2 PC Programming Description There are three levels of authorisation for programming the PBX, where each level controls which settings the programming is allowed to access and change. The three levels are as follows: Level Description Number of Accounts/Network Installer For dealers and system installers User...

  • Page 493: Pt Programming

    5.5.3 PT Programming 5.5.3 PT Programming Description A PT user can perform the following programming: Personal Programming: Customising the extension according to his needs. Manager Programming: Customising specified frequently changing items (e.g., Charge Management and Remote Extension Dial Lock). Conditions •...

  • Page 494: Dsp Resource Usage

    5.5.4 DSP Resource Usage 5.5.4 DSP Resource Usage Description To digitally process audio signals, such as a telephone call, the PBX must use a certain number of DSP (Digital Signal Processing) resources. DSP resources are provided by the DSP cards installed in the PBX. Since there are a limited number of DSP resources, no further operations (e.g., telephone calls, playing an OGM) can be performed if all resources are being used.

  • Page 495

    5.5.4 DSP Resource Usage [Conference call] IP Trunk G.711 G.729A G.711 IP-PT Conference G.711 Analogue IP Trunk G.711 A conference requires additional resources, Y, for handling the multiple voice channels. Also, in standard two-way conversations, analogue lines generally do not require any DSP resources, but in a conference they do.

  • Page 496

    5.5.4 DSP Resource Usage PC Programming Manual References 9.4 PBX Configuration—[1-1] Configuration—Slot—System Property—GW Settings–Option 1— IP Codec Priority—1st, 2nd, 3rd 9.5 PBX Configuration—[1-1] Configuration—Slot—Site Property—Main → DSP CODEC G.711 only (SIP extension) → DSP CODEC G.711 only (IP-GW) → DSP CODEC Priority-1 value only (others) 9.12 PBX Configuration—[1-1] Configuration—Slot—V-IPGW16—Shelf Property →...

  • Page 497: Dsp Resource Reservation

    5.5.4 DSP Resource Usage 5.5.4.1 DSP Resource Reservation Description A number of resources can be reserved for particular features or services to guarantee a minimum level of service. Resources reserved for a particular service (e.g., conferencing) cannot be used for another service (e.g., Unified Messaging).

  • Page 498

    5.5.4 DSP Resource Usage units as well as all free resources are being used, a new conference call cannot be established, even if sufficient conference resources are available. Conditions • One-look Networking (® 4.2 One-look Networking) Resources are reserved individually for each PBX. •...

  • Page 499: Dsp Resource Advisor

    5.5.4 DSP Resource Usage 5.5.4.2 DSP Resource Advisor Description Web Maintenance Console provides a tool for calculating the number of resources required for a given set of operating conditions. The Web Maintenance Console user provides information such as the number of ports for a given resource (e.g., 16 extension ports using the G.729 codec) and the expected usage load (e.g., 50% busy), and the resource advisor calculates the number of DSP resources required to meet those conditions.

  • Page 500

    5.5.4 DSP Resource Usage Service Number of Ports Load (Busy Ratio %) DSP Cost Total DSP Cost 18.55 DSP Cost = Number of Ports ´ Resource cost per port (unit) ´ Load In the example above, the total DSP cost is 18.55. In such an environment, a PBX with a DSP S card (max. 63 DSP resources) would be sufficient.

  • Page 501: Automatic Setup

    5.5.5 Automatic Setup 5.5.5 Automatic Setup Description There are two automatic setup features as follows: Automatic ISDN Configuration Automatic Time Adjustment Automatic ISDN Configuration The ISDN (BRI) port configuration can be set automatically through system programming. The following items will be set by making and receiving a call using the subscriber number assigned for each ISDN (BRI) port: L1 Active Mode L2 Data Link Mode...

  • Page 502

    5.5.5 Automatic Setup [NTP Time Information] • The time set through NTP will apply the same to all PTs connected to the PBX, regardless if an IP extension is located in another time zone. • The PBX provides NTP server information to KX-UT extensions (® 5.2.2.1 KX-UT Series SIP Phones) if the NTP server setting is enabled.

  • Page 503: Dynamic Host Configuration Protocol (dhcp) Server

    5.5.6 Dynamic Host Configuration Protocol (DHCP) Server 5.5.6 Dynamic Host Configuration Protocol (DHCP) Server Description The PBX has a built-in DHCP server. When the DHCP server is enabled, the PBX will automatically assign IP addresses to other devices on the network, such as IP-PTs. Using a DHCP server simplifies network management by removing the need to assign IP addresses to devices manually.

  • Page 504: Flexible Numbering/fixed Numbering

    5.5.7 Flexible Numbering/Fixed Numbering 5.5.7 Flexible Numbering/Fixed Numbering Description To dial another extension user or to access PBX features, the access numbers (extension numbers or feature numbers) are required. There are three types of numbering plans: Flexible Numbering (available while a dial tone is heard) Flexible Numbering (available while a busy, DND, or ringback tone is heard) Fixed Numbering (available while dialling or talking) Flexible Numbering (available while a dial tone is heard)

  • Page 505

    5.5.7 Flexible Numbering/Fixed Numbering Feature Default Extension Numbering Scheme 32–64—Leading Number None Operator Call 9 / 0 Idle Line Access (Local Access) 0 / 1 / 9 Trunk Group Access TIE Line Access Redial Speed Dialling—System/Personal Personal Speed Dialling—Programming Doorphone Call Conference Group Call Group Paging External BGM on/off...

  • Page 506

    5.5.7 Flexible Numbering/Fixed Numbering Feature Default CLIR set/cancel Switch CLIP/COLP of the Trunk/Extension MCID ISDN-FWD set/cancel/confirm Message Waiting set/cancel/callback FWD/DND set/cancel—Both FWD/DND set/cancel—External FWD/DND set/cancel—Internal FWD/DND No Answer Timer set Group FWD set/cancel—Both Group FWD set/cancel—External Group FWD set/cancel—Internal Call Pickup Deny set/cancel Paging Deny set/cancel Walking Extension/Enhanced Walking Extension Data Line Security set/cancel...

  • Page 507

    5.5.7 Flexible Numbering/Fixed Numbering Feature Default Trunk Busy Out Clear Extension Feature Clear Extension Personal Identification Number (PIN) set/cancel Dial Information (CTI) None Other PBX Extension Number (TIE) 1–16 None Quick Dialling None SIP extension users can use these feature numbers. From a SIP extension, this feature number can be used only for Call Park Retrieve.

  • Page 508

    5.5.7 Flexible Numbering/Fixed Numbering Conditions • All features have a default feature number. • The following are examples of feature number conflicts: 1 and 11, 0 and 00, 2 and 21, 10 and 101, 32 and 321, etc. • Feature number + Additional number (Parameter) Some flexible feature numbers require additional digits to make the feature active.

  • Page 509: Floating Extension

    5.5.8 Floating Extension 5.5.8 Floating Extension Description Virtual extension numbers can be assigned to resources to make them appear as extensions. This feature is also known as Floating Station. These numbers are defined as floating extension numbers and can be assigned as a destination of incoming calls etc.

  • Page 510

    5.5.8 Floating Extension Feature Guide References 3.1.1 Unified Messaging System Overview 5.5.2 PC Programming Feature Guide...

  • Page 511: Software Upgrading

    IP-PT/SIP extension software data Firmware of supported IP-PTs and SIP extensions Only Panasonic telephones are supported. For details about a specific telephone, refer to the telephone’s documentation. One-look Networking In a One-look network (® 4.2 One-look Networking), the main software of Slave units and the software of devices connected to Slave units can be updated from the Master unit.

  • Page 512: Fault Recovery/diagnostics, Ups (uninterruptible Power Supply) Integration

    5.6.1 UPS (Uninterruptible Power Supply) Integration 5.6 Fault Recovery/Diagnostics 5.6.1 UPS (Uninterruptible Power Supply) Integration Description An uninterruptible power supply unit (UPS) is a device that supplies power for several minutes to a connected device when a power failure occurs. If the PBX is connected to a compatible UPS via USB when a power failure occurs, the PBX can determine how much power remains in the UPS and shut down when the remaining power drops below a specified amount to prevent data loss or corruption.

  • Page 513: Power Failure Transfer

    5.6.2 Power Failure Transfer 5.6.2 Power Failure Transfer Description When the power supply to the PBX fails, specific SLTs are automatically connected to specific trunks (Power Failure Connections). The PBX will switch from normal operation to the Power Failure Connections, and all existing conversations will be disconnected.

  • Page 514: Power Failure Restart

    5.6.3 Power Failure Restart 5.6.3 Power Failure Restart Description When turning the electricity back on, the PBX restarts the stored data automatically and the PBX will record the event (System Restart) in the error log. Conditions • In the event of a power failure, PBX memory is protected by a factory-provided lithium battery. There is no memory loss except the memories of Automatic Callback Busy (Camp-on) (®...

  • Page 515: Local Alarm Information

    5.6.4 Local Alarm Information 5.6.4 Local Alarm Information Description When a PBX error occurs and the PBX detects it, the System Alarm button light on the PT of an extension, which is allowed to use this feature through system programming (a maximum of two extensions per PBX), turns on red.

  • Page 516

    5.6.4 Local Alarm Information PC Programming Manual References 7.3.1 Utility—Log—Error Log 12.1.4 PBX Configuration—[4-1-4] Extension—Wired Extension—Flexible Button— Type 12.2.3 PBX Configuration—[4-2-3] Extension—Portable Station—Flexible Button— Type 19.1 PBX Configuration—[11-1] Maintenance—Main →SMDR— Print Information—Error Log →Maintenance— Local Alarm Display—Extension 1, Extension 2 →Maintenance—...

  • Page 517: Simple Network Management Protocol (snmp) System Monitor

    5.6.5 Simple Network Management Protocol (SNMP) System Monitor 5.6.5 Simple Network Management Protocol (SNMP) System Monitor Description It is possible for a PC assigned as an SNMP manager to manage and receive PBX system status information, such as alarm information and general system activity using SNMP. Management Information Bases (MIBs) are sent to a PC (i.e., the SNMP manager) connected to the PBX over a LAN and can then be stored and analysed using SNMP manager software.

  • Page 518

    5.6.5 Simple Network Management Protocol (SNMP) System Monitor • Up to 2 SNMP managers can be assigned. • This PBX supports SNMP Protocol Version 1.0, 2.0c and SNMP Version 1.0-TRAP. • This PBX can only receive read-only MIBs. Write MIBs are not supported. •...

  • Page 519: Dynamic Host Configuration Protocol (dhcp) Assignment

    5.6.6 Dynamic Host Configuration Protocol (DHCP) Assignment 5.6.6 Dynamic Host Configuration Protocol (DHCP) Assignment Description It is possible to assign this PBX as a Dynamic Host Configuration Protocol (DHCP) client, allowing IP addresses to be received from a DHCP server over a LAN. Conditions •...

  • Page 520: Ping Confirmation

    5.6.7 PING Confirmation 5.6.7 PING Confirmation Description It is possible for this PBX to confirm the connection of IP telephones, routers, and hubs within or outside the private network using PING. The PBX will send an Internet Control Message Protocol (ICMP) echo request through the PC programming terminal and receive an ICMP message confirming connection.

  • Page 521: Appendix

    Section 6 Appendix Feature Guide...

  • Page 522: Capacity Of System Resources

    8 ´ 16 characters Absent Message—System Call Park Zone Conference 3 – 8 parties per conference 72 parties total per KX-NS1000 PBX 32 parties total per legacy gateway DID/DDI Table 32 digits, 1000 entries Extension number 1 – 5 digits...

  • Page 523

    6.1 Capacity of System Resources Dialling Item Capacity Emergency Call 32 digits, 10 entries Hot Line 32 digits Key Pad Protocol Dial (ISDN Service 32 digits Access) Personal Speed Dialling 32 digits, 100 entries/extn. Quick Dialling 8 digits, 4000 entries Redial 32 digits System Speed Dialling...

  • Page 524

    6.1 Capacity of System Resources TRS/Barring Item Capacity TRS/Barring Level TRS/Barring Denied Code 16 digits, 100 entries/level TRS/Barring Exception Code 16 digits, 100 entries/level Item Capacity Routing Plan Table 48 entries Leading Number Table 16 digits, 1000 entries Leading Number Exception Table 16 digits, 200 entries ARS Carrier Itemised Billing Code...

  • Page 525

    6.1 Capacity of System Resources Hospitality and Charge Management Features Item Capacity Billing items for guest rooms 4000 records/PBX Hotel Operator Charge Rate 7 digits including a decimal Charge Denomination 3 currency characters/symbols Networking Item Capacity One-look Networking 1 Master unit 15 Slave units TIE Line Routing and Modification Table 32 entries...

  • Page 526: Tones/ring Tones

    6.2.1 Tones/Ring Tones 6.2 Tones/Ring Tones 6.2.1 Tones/Ring Tones Tone Patterns (Default) Confirmation Tone 1 Confirmation Tone 2 Confirmation Tone 3 Confirmation Tone 4 Confirmation Tone 5 Dial Tone 1 Dial Tone 2 Dial Tone 3 Dial Tone 4 Busy Tone Reorder Tone Ringback Tone 1 Ringback Tone 2...

  • Page 527

    6.2.1 Tones/Ring Tones Tone Patterns (Default) 15 s Hold Alarm Tone Call Waiting Tone 1 Call Waiting Tone 2 Ring Tone Patterns (Default)* Single Double Triple S-Double * The duration of a ring tone may vary by country/area. Feature Guide...

  • Page 528: Features That Require Activation Keys

    6.3 Features that Require Activation Keys 6.3 Features that Require Activation Keys Feature Required Activation Keys Outside Destinations in Incoming Call Distribution Group Activation Key for Mobile Extension (KX-NSE101, KX-NSE105, KX-NSE110, (® 2.2.2.3 Outside Destinations in Incoming Call Distribution Group) KX-NSE120) Announces queuing status (number of calls in the waiting Activation Key for Call center Enhanced...

  • Page 529

    6.3 Features that Require Activation Keys Feature Required Activation Keys One-look Networking Activation Key for One-look Network (KX-NSN001) (® 4.2.1 One-look Networking Overview) Common Extension Numbering for 2 PBXs Activation Key for QSIG Network (® 4.3.1.4 Common Extension Numbering for 2 PBXs) (KX-NSN002) Common Extension Numbering for Multiple PBXs Activation Key for QSIG Network...

  • Page 530: Supported Management Information Base (mib) Table

    6.4 Supported Management Information Base (MIB) Table 6.4 Supported Management Information Base (MIB) Table System Group (1.3.6.1.2.1.1) Object ID Item Description sysDescr Information of Hardware type and Software version of the Device. sysObjectID Object identifier of this product. sysUpTime Elapsed time since the system was restarted. sysContact Device Administrator.

  • Page 531

    6.4 Supported Management Information Base (MIB) Table Object ID Item Description 2.1.16 ifOutOctets The number of Octets transmitted. 2.1.17 ifOutUcastPkts The number of Unicast Packets which are received from upper protocol. 2.1.18 ifOutNUcastPkts The number of Non Unicast Packets which are received from upper protocol.

  • Page 532

    6.4 Supported Management Information Base (MIB) Table Object ID Item Description 20.1.1 IpAdEntAddr IP Address. 20.1.2 IpAdEntIfindex Index value of the Interface which is assigned to IP address. 20.1.3 IpAdEntNetMask The Subnet Mask associated with IP address. 20.1.4 ipAdEntBcastAddr Broadcast Address Value associated with IP Address. 20.1.5 IpAdEntReasmMaxSiz The size of the largest IP Datagram which can be sent/received...

  • Page 533

    6.4 Supported Management Information Base (MIB) Table Object ID Item Description tcpInErrs The total number of segments received in error. tcpOutRsts The total number of TCP segments sent containing the RST flag (reset connection). UDP Group (1.3.6.1.2.7) Object ID Item Description udpInDatagrams The total number of UDP Datagrams received.

  • Page 534

    6.4 Supported Management Information Base (MIB) Table Object ID Item Description snmpEnableAuthenTr Indicates whether the SNMP agent process is permitted to generate authentication failure traps. Feature Guide...

  • Page 535: Revision History, Pcmpr Software File Version 002.0xxxx

    6.5.1 PCMPR Software File Version 002.0xxxx 6.5 Revision History 6.5.1 PCMPR Software File Version 002.0xxxx New Contents • 2.10.4.3 Off-hook Call Announcement (OHCA) • 4.2.3 One-look Networking Survivability • 5.2.2.2 SIP Portable Station (S-PS) and SIP Cell Station (SIP-CS) • 5.2.2.3 Simple Remote Connection •...

  • Page 536: Pcmpr Software File Version 002.1xxxx

    6.5.2 PCMPR Software File Version 002.1xxxx • 2.21.2 Flexible Buttons • 2.21.3 LED Indication • 2.21.4 Display Information • 2.22.3 Call Charge Services • 2.23.2 Room Status Control • 2.24.3.1 Walking Extension • 2.24.3.2 Enhanced Walking Extension • 2.25.1 Dial Tone •...

  • Page 537: Pcmpr Software File Version 003.0xxxx

    6.5.3 PCMPR Software File Version 003.0xxxx • 3.2.2.20 Mailbox • 3.2.2.27 Recover Message • 5.1.2 Group • 5.5.1 User Profiles • 5.5.8 Floating Extension 6.5.3 PCMPR Software File Version 003.0xxxx New Contents • 2.2.2.9 Supervisory Feature (ACD) • 2.11.10 One-numbered Extension •...

  • Page 538: Pcmpr Software File Version 003.2xxxx

    6.5.4 PCMPR Software File Version 003.2xxxx • 5.1.2 Group • 5.1.3 Tenant Service • 5.2.1 IP Proprietary Telephone (IP-PT) • 5.2.2 SIP (Session Initiation Protocol) Extension • 5.2.2.3 Simple Remote Connection • 5.2.3 Peer-to-Peer (P2P) Connection • 5.2.4.2 PS Ring Group •...

  • Page 539

    6.5.4 PCMPR Software File Version 003.2xxxx • 4.3.1.4 Common Extension Numbering for 2 PBXs • 4.3.2.2 Common Extension Numbering for Multiple PBXs • 4.3.6.1 PS Roaming by Network ICD Group • 5.2.2 SIP (Session Initiation Protocol) Extension • 5.2.2.1 KX-UT Series SIP Phones •...

  • Page 540

    6.5.4 PCMPR Software File Version 003.2xxxx Feature Guide...

  • Page 541

    Notes Feature Guide...

  • Page 542

    Copyright: This material is copyrighted by Panasonic System Networks Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic System Networks Co., Ltd. Panasonic System Networks Co., Ltd. 2011...

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