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Teledyne Isco One Year Limited Warranty*
Factory Service for Teledyne Isco CombiFlash
This warranty exclusively covers Teledyne Isco
®
CombiFlash
instruments, providing a one-year limited
warranty covering parts and labor.
Any instrument that fails during the warranty period due to
faulty parts or workmanship will be repaired at the factory at
no charge to the customer. Teledyne Isco's exclusive
liability is limited to repair or replacement of defective
instruments. Teledy ne Isco is not liable for consequential
damages.
CombiFlash systems are designed to use Teledyne Isco
RediSep columns. RediSep columns lead the industry in
quality and performance. Customers may use other brands
of columns on their CombiFlash instruments. These non-
RediSep columns may fail to separate compounds, may leak
silica into the flow path of the CombiFlash instrument, and
may leak solvents from their fittings and seals.
Damage to CombiFlash instruments resulting from the
failure of a non-RediSep column may cause the need for
repairs that incur billable service activities. The customer is
responsible for these charges.
Teledyne Isco will pay surface transportation charges both
ways within the 48 contiguous United States if the
instrument proves to be defective within 30 days of
shipment. Throughout the remainder of the warranty period,
* This warranty applies to the USA and countries where Teledyne Isco does not have an authorized dealer. Customers in countries
outside the USA, where Teledyne Isco has an authorized dealer, should contact their Teledyne Isco dealer for warranty service.
Before returning any instrument for repair, please call, fax, or e-mail the Teledyne Isco Service
Department for instructions. Many problems can often be diagnosed and corrected over the
phone, or by e-mail, without returning the instrument to the factory.
Instruments needing factory repair should be packed carefully, preferably in the original carton,
and shipped to the attention of the service department. Small, non-fragile items can be sent by
insured parcel post. PLEASE BE SURE TO ENCLOSE A NOTE EXPLAINING THE DEFECT.
Shipping Address:
Mailing address:
Phone:
Email:
February 28, 2012 P/N 60-2132-281 Rev D
Teledyne Isco - Attention Repair Service
4700 Superior Street
Lincoln NE 68504 USA
Teledyne Isco
PO Box 82531
Lincoln NE 68501 USA
Repair service: (800)775-2965
Sales & General Information (800)228-4373
Fax:
(402) 465-3001
iscoservice@teledyne.com Web site: www.isco.com
®
Systems
the customer will pay to return the instrument to Teledyne
Isco, and Teledyne Isco will pay surface transportation to
return the repaired instrument to the customer. Teledyne
Isco will not pay air freight or customer's packing and
crating charges. This warranty does not cover loss, damage,
or defects resulting from transportation between the
customer's facility and the repair facility.
The warranty for any instrument is the one in effect on date
of shipment. The warranty period begins on the shipping
date, unless Teledyne Isco agrees in writing to a different
date.
Excluded from this warranty are normal wear; expendable
items such as charts, ribbon, lamps, tubing, and glassware;
fittings and wetted parts of valves; and damage due to
corrosion, misuse, accident, or lack of proper maintenance.
This warranty does not cover products not sold under the
Teledyne Isco trademark or for which any other warranty is
specifically stated.
This warranty is expressly in lieu of all other warranties
and obligations and Teledyne Isco specifically disclaims
any warranty of merchantability or fitness for a
particular purpose.
The warrantor is Teledyne Isco, 4700 Superior, Lincoln,
NE 68504, U.S.A.
(lab instruments)
(800)228-4373
(samplers & flow meters)
(USA & Canada)
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