Scalar I500 User's Guide - Quantum scalar i500 User Manual

Scalar i500 User's Guide

3 Identify the RAS ticket you want to resolve.
You can use the
Note:
the screen to locate a specific RAS ticket number. In
addition, if there is more than one page of RAS tickets, use
the
Page 1 of x
4 Click .
Resolve
The
Ticket Resolution
information on how to resolve the ticket.
5 Review the description.
6 Do one of the following:
a To close the ticket now, click
The
Tools - All RAS Tickets
no longer in the list. The task is complete and the RAS ticket is
resolved.
To leave the ticket open for future troubleshooting, click
b
Then you can perform the diagnostic steps you need to resolve a
related RAS ticket.
If you want to request technical support, the ticket
provides a link to the online service request Website.
To display all closed tickets, select the
Note:
check box at the bottom of the screen. The
screen refreshes, with the
Tickets
for all closed RAS tickets.
Caution: Be careful when pressing the
closes all RAS tickets even if they are not resolved. It is
recommended that each RAS ticket be viewed, analyzed,
and closed individually.
The path to open the appropriate screen is:
• From the Web client, select
Go to RAS Ticket
arrows to view the additional tickets.
window appears. This window contains
.
Close
window displays, with the RAS ticket
Resolve
Close All Tickets
Tools > All RAS Tickets
Chapter 13 Troubleshooting
About RAS Tickets
text box at the bottom of
Exit
window
Resolve
Include Closed Tickets
Tools - All RAS
button unavailable
button. This
.
.
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