Resolving And Closing Ras Tickets - Quantum scalar i500 User Manual

Resolving and Closing
RAS Tickets
Scalar i500 User's Guide
Note:
Last Occurrence
This information updates any time the event recurs.
Occurrence
RAS Ticket.
Included in the list is a brief description of the error condition captured
by the RAS ticket. The
ticket details and navigate to ticket resolution information. If you want to
request technical support, the
provide a link to the online service request Website.
The initial status of all RAS tickets is Unopened. Once the administrator
selects the
Resolve
status changes to Opened. When the user closes the ticket, its status
changes to Closed. You can view Opened and Unopened tickets on both
the operator panel and the Web client, but you can view Closed tickets
only on the Web client.
Caution:
The paths to open the appropriate screens are:
• From the Web client, select
• From the operator panel, select
Administrators can resolve some RAS tickets. Others must be resolved by
13
Service personnel. Only one person at a time can resolve a ticket. Multiple
users can, however, view ticket details simultaneously. If your Web client
session goes down while resolving a RAS ticket, you must wait 3 minutes
before you can continue resolving the RAS ticket from either the Web
client or the operator panel.
1 Log in to the Web client.
2 From the
The
Tools - All RAS Tickets
indicates the last time a ticket event occurred.
does NOT update if you open, close, or resolve the
All RAS Tickets
Ticket Details
button on the
All RAS Tickets
Be careful when pressing the
closes all RAS tickets even if they are not resolved. It is
recommended that each RAS ticket be viewed, analyzed,
and closed individually.
Tools > All RAS Tickets
menu, select
Tools All RAS Tickets
screen appears.
Chapter 13 Troubleshooting
About RAS Tickets
screen allows you to view RAS
and
Ticket Resolve
screen for a ticket, its
Close All Tickets
.
Tools > All RAS Tickets
.
Last
windows
button. This
.
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