Actions
Step 13
Repair the pins or replace the transfer belt contacts.
Does the problem remain?
Step 14
Replace the main HVPS. See
661.
Does the problem remain?
Ghost images check
Leading edge
A B C D
A B C D
A B C D
A B C D
Trailing edge
Actions
Step 1
a
From the home screen, touch Settings > Device > Preferences.
b
Check if the paper type and size settings match the paper type
and size set on the tray.
Do the settings match?
Step 2
Change the paper size and type, or adjust the size settings in the
tray.
Does the problem remain?
Step 3
a
Enter the Diagnostics menu, and then navigate to:
Advanced Print Quality Samples > Advanced Print Quality
Samples
b
Check the test page.
Is only one color affected on the ghost images?
Step 4
Check the transfer belt for traces of residual toner.
Is the transfer belt free of residual toner?
"Main HVPS removal" on page
Diagnostic information
54
Yes
No
Go to step 14.
The problem is
solved.
Contact the next
The problem is
level of support.
solved.
Yes
No
Go to step 3.
Go to step 2.
Go to step 3.
The problem is
solved.
Go to step 4.
Go to step 5.
Go to step 6.
Go to step 5.
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